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Why is WMP 11 for vista not accessing the web for ablbum info?

Discussion in 'Windows Media' started by sourmash, Jan 23, 2010.

  1. sourmash

    sourmash Flightless Bird

    I have been using WMP11 in vista 32 for sometime now going through all of my
    MP3s and updating the album info via the "Find Album Info" option. It was
    working just fine for several months. Now when I choose that option the
    screen pops up and hangs there for several minutes, and then I get a standard
    connection error like the computer does not have a working internet
    connection. Although I certainly do. I also deleted all the cache out of my
    browsers history. Any clues to why it was working and now it is not?
     
  2. Tim De Baets

    Tim De Baets Flightless Bird

    If you temporarily disable the firewall, does that help?

    Are you able to browse the web in Internet Explorer? Make sure Work
    Offline isn't checked in the File menu of both WMP and IE.

    Another thing worth trying is resetting IE's Internet settings.

    Regards

    --
    Tim De Baets
    http://www.bm-productions.tk

    sourmash wrote:
    > I have been using WMP11 in vista 32 for sometime now going through all of my
    > MP3s and updating the album info via the "Find Album Info" option. It was
    > working just fine for several months. Now when I choose that option the
    > screen pops up and hangs there for several minutes, and then I get a standard
    > connection error like the computer does not have a working internet
    > connection. Although I certainly do. I also deleted all the cache out of my
    > browsers history. Any clues to why it was working and now it is not?
     
  3. sourmash

    sourmash Flightless Bird

    "Tim De Baets" wrote:

    > If you temporarily disable the firewall, does that help?
    >
    > Are you able to browse the web in Internet Explorer? Make sure Work
    > Offline isn't checked in the File menu of both WMP and IE.
    >
    > Another thing worth trying is resetting IE's Internet settings.
    >
    > Regards
    >
    > --
    > Tim De Baets
    > http://www.bm-productions.tk
    >
    > sourmash wrote:
    > > I have been using WMP11 in vista 32 for sometime now going through all of my
    > > MP3s and updating the album info via the "Find Album Info" option. It was
    > > working just fine for several months. Now when I choose that option the
    > > screen pops up and hangs there for several minutes, and then I get a standard
    > > connection error like the computer does not have a working internet
    > > connection. Although I certainly do. I also deleted all the cache out of my
    > > browsers history. Any clues to why it was working and now it is not?

    > .
    >


    Tim,
    Thanks for the response. I have verified that I do have a internet
    connection, deleted all temp internet files, reset internet settings under
    the advanced tab, and disabled my firewall, and rebooted the machine. Still
    no luck.
     
  4. Tim De Baets

    Tim De Baets Flightless Bird

    In WMP's Options, are the first two settings on the Privacy tab checked?
    On the Player tab, is "Connect to the Internet" checked?

    Did you install or uninstall any
    firewall/antivirus/anti-spyware/anti-ads/proxy software before this
    started happening?

    Regards

    --
    Tim De Baets
    http://www.bm-productions.tk

    sourmash wrote:
    >
    > "Tim De Baets" wrote:
    >
    >> If you temporarily disable the firewall, does that help?
    >>
    >> Are you able to browse the web in Internet Explorer? Make sure Work
    >> Offline isn't checked in the File menu of both WMP and IE.
    >>
    >> Another thing worth trying is resetting IE's Internet settings.
    >>
    >> Regards
    >>
    >> --
    >> Tim De Baets
    >> http://www.bm-productions.tk
    >>
    >> sourmash wrote:
    >>> I have been using WMP11 in vista 32 for sometime now going through all of my
    >>> MP3s and updating the album info via the "Find Album Info" option. It was
    >>> working just fine for several months. Now when I choose that option the
    >>> screen pops up and hangs there for several minutes, and then I get a standard
    >>> connection error like the computer does not have a working internet
    >>> connection. Although I certainly do. I also deleted all the cache out of my
    >>> browsers history. Any clues to why it was working and now it is not?

    >> .
    >>

    >
    > Tim,
    > Thanks for the response. I have verified that I do have a internet
    > connection, deleted all temp internet files, reset internet settings under
    > the advanced tab, and disabled my firewall, and rebooted the machine. Still
    > no luck.
     
  5. sourmash

    sourmash Flightless Bird

    "Tim De Baets" wrote:

    > In WMP's Options, are the first two settings on the Privacy tab checked?
    > On the Player tab, is "Connect to the Internet" checked?
    >
    > Did you install or uninstall any
    > firewall/antivirus/anti-spyware/anti-ads/proxy software before this
    > started happening?
    >
    > Regards
    >
    > --
    > Tim De Baets
    > http://www.bm-productions.tk
    >
    > sourmash wrote:
    > >
    > > "Tim De Baets" wrote:
    > >
    > >> If you temporarily disable the firewall, does that help?
    > >>
    > >> Are you able to browse the web in Internet Explorer? Make sure Work
    > >> Offline isn't checked in the File menu of both WMP and IE.
    > >>
    > >> Another thing worth trying is resetting IE's Internet settings.
    > >>
    > >> Regards
    > >>
    > >> --
    > >> Tim De Baets
    > >> http://www.bm-productions.tk
    > >>
    > >> sourmash wrote:
    > >>> I have been using WMP11 in vista 32 for sometime now going through all of my
    > >>> MP3s and updating the album info via the "Find Album Info" option. It was
    > >>> working just fine for several months. Now when I choose that option the
    > >>> screen pops up and hangs there for several minutes, and then I get a standard
    > >>> connection error like the computer does not have a working internet
    > >>> connection. Although I certainly do. I also deleted all the cache out of my
    > >>> browsers history. Any clues to why it was working and now it is not?
    > >> .
    > >>

    > >
    > > Tim,
    > > Thanks for the response. I have verified that I do have a internet
    > > connection, deleted all temp internet files, reset internet settings under
    > > the advanced tab, and disabled my firewall, and rebooted the machine. Still
    > > no luck.

    > .
    > Tim,

    The first 2 boxes are checked under the privacy tab. I did not install
    anything related to firewalls or anti virus but I did install a windows
    update recently. Still no luck.....
     
  6. Tim De Baets

    Tim De Baets Flightless Bird

    What do you see when you go to
    http://fai.music.metaservices.microsoft.com in IE? You should get a HTTP
    403 error (forbidden).

    If you don't mind losing some settings and reinstalling some recently
    installed applications, you could use System Restore to roll back to a
    system restore point from before the problem started occurring. Removing
    recently installed Windows updates is worth trying too.

    Regards

    --
    Tim De Baets
    http://www.bm-productions.tk

    sourmash wrote:
    >
    > "Tim De Baets" wrote:
    >
    >> In WMP's Options, are the first two settings on the Privacy tab checked?
    >> On the Player tab, is "Connect to the Internet" checked?
    >>
    >> Did you install or uninstall any
    >> firewall/antivirus/anti-spyware/anti-ads/proxy software before this
    >> started happening?
    >>
    >> Regards
    >>
    >> --
    >> Tim De Baets
    >> http://www.bm-productions.tk
    >>
    >> sourmash wrote:
    >>> "Tim De Baets" wrote:
    >>>
    >>>> If you temporarily disable the firewall, does that help?
    >>>>
    >>>> Are you able to browse the web in Internet Explorer? Make sure Work
    >>>> Offline isn't checked in the File menu of both WMP and IE.
    >>>>
    >>>> Another thing worth trying is resetting IE's Internet settings.
    >>>>
    >>>> Regards
    >>>>
    >>>> --
    >>>> Tim De Baets
    >>>> http://www.bm-productions.tk
    >>>>
    >>>> sourmash wrote:
    >>>>> I have been using WMP11 in vista 32 for sometime now going through all of my
    >>>>> MP3s and updating the album info via the "Find Album Info" option. It was
    >>>>> working just fine for several months. Now when I choose that option the
    >>>>> screen pops up and hangs there for several minutes, and then I get a standard
    >>>>> connection error like the computer does not have a working internet
    >>>>> connection. Although I certainly do. I also deleted all the cache out of my
    >>>>> browsers history. Any clues to why it was working and now it is not?
    >>>> .
    >>>>
    >>> Tim,
    >>> Thanks for the response. I have verified that I do have a internet
    >>> connection, deleted all temp internet files, reset internet settings under
    >>> the advanced tab, and disabled my firewall, and rebooted the machine. Still
    >>> no luck.

    >> .
    >> Tim,

    > The first 2 boxes are checked under the privacy tab. I did not install
    > anything related to firewalls or anti virus but I did install a windows
    > update recently. Still no luck.....
     

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