I tried drivers from the Canon website, the CD they sent me today and the CD
that came with the printer. I uninstalled the drivers using Add/Remove
Programs, plus a tech walking me through the registry and a bunchof files I
did not comprehend to eliminate anything referring to Canon. I have also
removed them using Revo Uninstaller (which purports to clean up all the
leftover pieces) I had also tried scanning with my A/V, a few Adware
programs, Registry Cleaners etc.
An oddity: The driver loaded in Safe Mode (I got the INF error later) but
per another error message the MF Toolbox installation was "interrupted."
SYSTEM INFORMATION
OS Name Microsoft Windows XP
Professional
Version 5.1.2600 Service Pack 3
Build 2600
OS Manufacturer Microsoft Corporation
System Name JWM
System Manufacturer Dell Computer Corporation
System Model Inspiron 600m
System Type X86-based PC
Processor x86 Family 6 Model 13
Stepping 6 GenuineIntel ~1594 Mhz
BIOS Version/Date Dell Computer Corporation A17,
6/29/2005
SMBIOS Version 2.3
Windows Directory C
WINDOWS
System Directory C
WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512
(xpsp.080413-2111)"
User Name JWM\Joe
Time Zone Eastern Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.44 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.27 GB
Page File C
pagefile.sys
SOME STUFF FROM EVENT LOG:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 4/8/2010
Time: 7:01:53 PM
User: NT AUTHORITY\SYSTEM
Computer: JWM
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 4/8/2010
Time: 6:53
8 PM
User: N/A
Computer: JWM
Description:
The IPSEC Services service depends on the IPSEC driver service which failed
to start because of the following error:
A device attached to the system is not functioning.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
"Jose" <jose_ease@yahoo.com> wrote in message
news:d2332ba9-89e4-4723-a3dc-fa73cef283a6@u31g2000yqb.googlegroups.com...
On Apr 8, 6:18 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
> System Restore is not an option. It was supposed to be making restore
> points all along (I have used it previously) but it quit doing so.
> The error message appears after installing the drivers without the printer
> connected. The install part goes without a hitch--you have t uninstall the
> drivers first. Once a message appears that they are installed I exit the
> installation software, reboot and then plug the printer in. The message
> appears about 30 seconds later. And yes, that's what it says. There is
> other language in there but this is the gist of it. No lights blinking
> that
> I could detect.
>
> "Jose" <jose_e...@yahoo.com> wrote in message
>
I was being facetious about System Restore... However, we can fix up
your SR after this if you would like.
I meant if you do not prefer European things of course.
Since SR is broken and used to work, I would do a scan for malicious
software too. Something broke your SR.
Reduce the chances of malicious software by running some scans.
Download, install, update and do a full scan with these free malware
detection programs:
Malwarebytes (MBAM):
http://malwarebytes.org/
SUPERAntiSpyware: (SAS):
http://www.superantispyware.com/
These can be uninstalled later if desired.
Did you uninstall the drivers from Device Manager or some other
method?
Did you download the software from the Canon WWW site - it looks like
they updated their stuff 11/09ish... Maybe their new stuff is somehow
defective - do you have an installation CD that you think might have
worked before?
From what I can Google, this seems to be a "printer thing" and not
necessarily a Canon thing. I can usually fix those HP printer things
when those bunch of girls at HP through up their hands and suggest
reinstalling XP.
Maybe somebody else will have some other good ideas.
I know this part is boring, but I hope you will do it anyway:
Please provide additional information about your system:
Click Start, Run and in the box enter:
msinfo32
Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.
There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.
This will minimize back and forth Q&A and eliminate guesswork.
There may also be clues in the Event Log and here is how to post them
if that is the case:
Look in the Event Viewer for clues around the time of the incident
Here is a method to post the specific information about individual
events.
To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.
A shortcut to Event Viewer is to click Start, Run and in the box
enter:
%SystemRoot%\system32\eventvwr.msc /s
Click OK to launch the Event Viewer.
The most interesting logs are usually the Application and System.
Some logs may be almost or completely empty.
Not every event is a problem, some are informational messages that
things are working okay and some are warnings.
No event should defy reasonable explanation.
Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s.
Information messages have white is. Not every Error or Warning event
means there is a serious issue.
Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.
If you double click an event, it will open a Properties windows with
more information. On the right are
black up and down arrow buttons to scroll through the open events. The
third button that looks like
two pages on top of each other is used to copy the event details to
your Windows clipboard.
When you find an interesting event that occurred around the time of
your issue, click the third button
under the up and down arrows to copy the details and then you can
paste the details (right click, Paste
or CTRL-V) the detail text back here for analysis.
To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered),
then reproduce your issue, then look at just the events around the
time of your issue.