In the course of reinstalling my Canon printer (MF4350d) I have consistently
run into this error message once I have installed the Canon drivers, which I
have done multiple times in the past few days trying to get my printer
working again. The Canon techs threw up their hands and said it is a
Windows problem. I am using WinXP SP3. Printer was working fine until we
made the mistake of trying to udate the drivers which required uninstalling
the current drivers thus putting me in this goofy neverland. Any
suggestions? I am on the verge of reformatting the hard drive for want of
any other inspiration and basically starting over. That's a ton of work and
since I have no idea why this error appears, I have no real confidence that
it will make a difference. (There may well be other reasons to reformat,
like I have so much stuff running andno idea what the heck it is...) What
is an INF? How would I recognize one? How can I tell if I have all the
"sections" in "the INF?" And if a section is missing--as the error tells
me--which section would that be and can I get a new section to add to the
INF? Do I just get a new INF? If so, where?

 

Run disk cleanup and clear your temp files. Disconnect your printer, reboot
the PC
Visit Cannon site, download / install the drivers
http://software.canon-europe.com/products/0010667.asp

Reformatting is probably unwise with your apparent limited knowledge - no
slight intended


"Joe McGuire" <mcguirejw@comcast.net> wrote in message
news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
> In the course of reinstalling my Canon printer (MF4350d) I have
> consistently run into this error message once I have installed the Canon
> drivers, which I have done multiple times in the past few days trying to
> get my printer working again. The Canon techs threw up their hands and
> said it is a Windows problem. I am using WinXP SP3. Printer was working
> fine until we made the mistake of trying to udate the drivers which
> required uninstalling the current drivers thus putting me in this goofy
> neverland. Any suggestions? I am on the verge of reformatting the hard
> drive for want of any other inspiration and basically starting over.
> That's a ton of work and since I have no idea why this error appears, I
> have no real confidence that it will make a difference. (There may well
> be other reasons to reformat, like I have so much stuff running andno idea
> what the heck it is...) What is an INF? How would I recognize one? How
> can I tell if I have all the "sections" in "the INF?" And if a section is
> missing--as the error tells me--which section would that be and can I get
> a new section to add to the INF? Do I just get a new INF? If so, where?
>

 

Joe McGuire wrote:
> In the course of reinstalling my Canon printer (MF4350d), I have consistently
> run into this error message, once I have installed the Canon drivers, which I
> have done multiple times in the past few days, trying to get my printer
> working again. The Canon techs threw up their hands and said it is a
> Windows problem. I am using WinXP SP3. Printer was working fine until we
> made the mistake of trying to update the drivers, which required uninstalling
> the current drivers, thus putting me in this goofy Neverland. Any
> suggestions? I am on the verge of reformatting the hard drive, for want of
> any other inspiration, and basically starting over. That's a ton of work and
> since I have no idea why this error appears, I have no real confidence that
> it will make a difference. (There may well be other reasons to reformat,
> like I have so much stuff running and no idea what the heck it is...) What
> is an INF? How would I recognize one? How can I tell if I have all the
> "sections" in "the INF?" And if a section is missing--as the error tells
> me--which section would that be, and can I get a new section to add to the
> INF? Do I just get a new INF? If so, where?

INF is just an extension, like INI. INI usually stands for
"initialization" and .INF usually stands for "information".

http://en.wikipedia.org/wiki/INF_file
http://en.wikipedia.org/wiki/INI_file

Here's what I would do: Disable your antivirus, firewall and other
malware protection, and try the install again. Also try the install in
Safe Mode.

Download the latest drivers here:

http://www.usa.canon.com/consumer/c...oadDetailTabAct&fcategoryid=335&modelid=17450

MF4350d UFR II Printer Driver for Windows 2000/XP/Vista/Windows 7
MF4350_MFDrivers_Win_x32_us_EN-7.exe

--
Joe =o)

 

Joe McGuire wrote:
> In the course of reinstalling my Canon printer (MF4350d) I have consistently
> run into this error message once I have installed the Canon drivers, which I
> have done multiple times in the past few days trying to get my printer
> working again. The Canon techs threw up their hands and said it is a
> Windows problem. I am using WinXP SP3. Printer was working fine until we
> made the mistake of trying to udate the drivers which required uninstalling
> the current drivers thus putting me in this goofy neverland. Any
> suggestions? I am on the verge of reformatting the hard drive for want of
> any other inspiration and basically starting over. That's a ton of work and
> since I have no idea why this error appears, I have no real confidence that
> it will make a difference. (There may well be other reasons to reformat,
> like I have so much stuff running andno idea what the heck it is...) What
> is an INF? How would I recognize one? How can I tell if I have all the
> "sections" in "the INF?" And if a section is missing--as the error tells
> me--which section would that be and can I get a new section to add to the
> INF? Do I just get a new INF? If so, where?
>
>



I would not do anything that drastic

maybe a System Restore will do the trick

 

Thanks! No offense taken. I noticed thatou pointed me to a Canon European
site for driver(s) where my printer seems to be called iSensys MF4350d
instead of Image Class MF 4350d. I have my original install CD and Canon
sent me a CD with the drivers today and I had also downloaded drivers from
their (USA) site. Did you mean to recommend the drivers fromthe European
site over the others?

"DL" <invalid@nowhere.com> wrote in message
news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
> Run disk cleanup and clear your temp files. Disconnect your printer,
> reboot the PC
> Visit Cannon site, download / install the drivers
> http://software.canon-europe.com/products/0010667.asp
>
> Reformatting is probably unwise with your apparent limited knowledge - no
> slight intended
>
>
> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>> In the course of reinstalling my Canon printer (MF4350d) I have
>> consistently run into this error message once I have installed the Canon
>> drivers, which I have done multiple times in the past few days trying to
>> get my printer working again. The Canon techs threw up their hands and
>> said it is a Windows problem. I am using WinXP SP3. Printer was working
>> fine until we made the mistake of trying to udate the drivers which
>> required uninstalling the current drivers thus putting me in this goofy
>> neverland. Any suggestions? I am on the verge of reformatting the hard
>> drive for want of any other inspiration and basically starting over.
>> That's a ton of work and since I have no idea why this error appears, I
>> have no real confidence that it will make a difference. (There may well
>> be other reasons to reformat, like I have so much stuff running andno
>> idea what the heck it is...) What is an INF? How would I recognize one?
>> How can I tell if I have all the "sections" in "the INF?" And if a
>> section is missing--as the error tells me--which section would that be
>> and can I get a new section to add to the INF? Do I just get a new INF?
>> If so, where?
>>

 

Thanks!

"Elmo" <elmogeek@xxx.invalid> wrote in message
news:etywE201KHA.5828@TK2MSFTNGP02.phx.gbl...
> Joe McGuire wrote:
>> In the course of reinstalling my Canon printer (MF4350d), I have
>> consistently
>> run into this error message, once I have installed the Canon drivers,
>> which I
>> have done multiple times in the past few days, trying to get my printer
>> working again. The Canon techs threw up their hands and said it is a
>> Windows problem. I am using WinXP SP3. Printer was working fine until
>> we
>> made the mistake of trying to update the drivers, which required
>> uninstalling
>> the current drivers, thus putting me in this goofy Neverland. Any
>> suggestions? I am on the verge of reformatting the hard drive, for want
>> of
>> any other inspiration, and basically starting over. That's a ton of work
>> and
>> since I have no idea why this error appears, I have no real confidence
>> that
>> it will make a difference. (There may well be other reasons to reformat,
>> like I have so much stuff running and no idea what the heck it is...)
>> What
>> is an INF? How would I recognize one? How can I tell if I have all the
>> "sections" in "the INF?" And if a section is missing--as the error tells
>> me--which section would that be, and can I get a new section to add to
>> the
>> INF? Do I just get a new INF? If so, where?
>
> INF is just an extension, like INI. INI usually stands for
> "initialization" and .INF usually stands for "information".
>
> http://en.wikipedia.org/wiki/INF_file
> http://en.wikipedia.org/wiki/INI_file
>
> Here's what I would do: Disable your antivirus, firewall and other
> malware protection, and try the install again. Also try the install in
> Safe Mode.
>
> Download the latest drivers here:
>
> http://www.usa.canon.com/consumer/c...oadDetailTabAct&fcategoryid=335&modelid=17450
>
> MF4350d UFR II Printer Driver for Windows 2000/XP/Vista/Windows 7
> MF4350_MFDrivers_Win_x32_us_EN-7.exe
>
> --
> Joe =o)

 

On Apr 8, 2:13 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
> In the course of reinstalling my Canon printer (MF4350d) I have consistently
> run into this error message once I have installed the Canon drivers, which I
> have done multiple times in the past few days trying to get my printer
> working again.  The Canon techs threw up their hands and said it is a
> Windows problem.  I am using WinXP SP3.  Printer was working fine until we
> made the mistake of trying to udate the drivers which required uninstalling
> the current drivers thus putting me in this goofy neverland.  Any
> suggestions?  I am on the verge of reformatting the hard drive for wantof
> any other inspiration and basically starting over.  That's a ton of work and
> since I have no idea why this error appears, I have no real confidence that
> it will make a difference.  (There may well be other reasons to reformat,
> like I have so much stuff running andno idea what the heck it is...)  What
> is an INF?  How would I recognize one?  How can I tell if I have all the
> "sections" in "the INF?"  And if a section is missing--as the error tells
> me--which section would that be and can I get a new section to add to the
> INF?  Do I just get a new INF? If so, where?

Does the error message really say:

The required section was not found in the INF

I don't think you would just go and get a new INF anyplace.

Do you see this message during installation of the driver/software or
does that seem to go okay and you see the message during operation?

Any indicator lights indicating?

Printers and other external devices can be very picky about how they
are installed - like do not have the device connected while installing
the drivers/software. Canon is such a beast. Do things in the wrong
order and you might be in for some frustration.

I suppose you can try some of those things or maybe even a System
Restore but you had it installed before, or you can go to the Canon
WWW site and download the drivers and install them according to their
documentation, I would figure out how to make it work in case you
need to reinstall it again some day.

For example, your printer software installation manual says:

Do not connect the USB cable before installing the software. If you
connect the USB cable before installing the software and the Found New
Hardware Wizard screen appears, click [Cancel].

But we don't know if you are connected via USB or not, so that may not
apply to you. The point is, the devices are very picky, the
instructions are usually very correct, and since you are trying to
reinstall, that means it was connected at one time, so you need to
disconnect it now if you are reinstalling the software - just like it
was never there in the first place. Reboot your system, etc. to make
sure XP does not find anything hooked up.

If you do not prefer American things, I would start here:

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=124&modelid=17450

Answer a few questions, do a download or two, follow the directions,
etc.

Make sure no trace of the printer shows up in Add/Remove Programs and
XP does not even think it is installed. Start over from as close to
scratch as you can get for this printer. Reboot f you do any
deletions or removals.

 

System Restore is not an option. It was supposed to be making restore
points all along (I have used it previously) but it quit doing so.
The error message appears after installing the drivers without the printer
connected. The install part goes without a hitch--you have t uninstall the
drivers first. Once a message appears that they are installed I exit the
installation software, reboot and then plug the printer in. The message
appears about 30 seconds later. And yes, that's what it says. There is
other language in there but this is the gist of it. No lights blinking that
I could detect.

"Jose" <jose_ease@yahoo.com> wrote in message
newsf624b66-3516-4ea7-8795-ad7f12fc5c2b@30g2000yqi.googlegroups.com...
On Apr 8, 2:13 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
> In the course of reinstalling my Canon printer (MF4350d) I have
> consistently
> run into this error message once I have installed the Canon drivers, which
> I
> have done multiple times in the past few days trying to get my printer
> working again. The Canon techs threw up their hands and said it is a
> Windows problem. I am using WinXP SP3. Printer was working fine until we
> made the mistake of trying to udate the drivers which required
> uninstalling
> the current drivers thus putting me in this goofy neverland. Any
> suggestions? I am on the verge of reformatting the hard drive for want of
> any other inspiration and basically starting over. That's a ton of work
> and
> since I have no idea why this error appears, I have no real confidence
> that
> it will make a difference. (There may well be other reasons to reformat,
> like I have so much stuff running andno idea what the heck it is...) What
> is an INF? How would I recognize one? How can I tell if I have all the
> "sections" in "the INF?" And if a section is missing--as the error tells
> me--which section would that be and can I get a new section to add to the
> INF? Do I just get a new INF? If so, where?

Does the error message really say:

The required section was not found in the INF

I don't think you would just go and get a new INF anyplace.

Do you see this message during installation of the driver/software or
does that seem to go okay and you see the message during operation?

Any indicator lights indicating?

Printers and other external devices can be very picky about how they
are installed - like do not have the device connected while installing
the drivers/software. Canon is such a beast. Do things in the wrong
order and you might be in for some frustration.

I suppose you can try some of those things or maybe even a System
Restore but you had it installed before, or you can go to the Canon
WWW site and download the drivers and install them according to their
documentation, I would figure out how to make it work in case you
need to reinstall it again some day.

For example, your printer software installation manual says:

Do not connect the USB cable before installing the software. If you
connect the USB cable before installing the software and the Found New
Hardware Wizard screen appears, click [Cancel].

But we don't know if you are connected via USB or not, so that may not
apply to you. The point is, the devices are very picky, the
instructions are usually very correct, and since you are trying to
reinstall, that means it was connected at one time, so you need to
disconnect it now if you are reinstalling the software - just like it
was never there in the first place. Reboot your system, etc. to make
sure XP does not find anything hooked up.

If you do not prefer American things, I would start here:

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=124&modelid=17450

Answer a few questions, do a download or two, follow the directions,
etc.

Make sure no trace of the printer shows up in Add/Remove Programs and
XP does not even think it is installed. Start over from as close to
scratch as you can get for this printer. Reboot f you do any
deletions or removals.

 

On Apr 8, 6:18 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
> System Restore is not an option.  It was supposed to be making restore
> points all along (I have used it previously) but it quit doing so.
> The error message appears after installing the drivers without the printer
> connected.  The install part goes without a hitch--you have t uninstallthe
> drivers first.  Once a message appears that they are installed I exit the
> installation software, reboot and then plug the printer in.  The message
> appears about 30 seconds later.  And yes, that's what it says.  Thereis
> other language in there but this is the gist of it.  No lights blinkingthat
> I could detect.
>
> "Jose" <jose_e...@yahoo.com> wrote in message
>


I was being facetious about System Restore... However, we can fix up
your SR after this if you would like.

I meant if you do not prefer European things of course.

Since SR is broken and used to work, I would do a scan for malicious
software too. Something broke your SR.

Reduce the chances of malicious software by running some scans.

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

These can be uninstalled later if desired.

Did you uninstall the drivers from Device Manager or some other
method?

Did you download the software from the Canon WWW site - it looks like
they updated their stuff 11/09ish... Maybe their new stuff is somehow
defective - do you have an installation CD that you think might have
worked before?

From what I can Google, this seems to be a "printer thing" and not
necessarily a Canon thing. I can usually fix those HP printer things
when those bunch of girls at HP through up their hands and suggest
reinstalling XP.

Maybe somebody else will have some other good ideas.

I know this part is boring, but I hope you will do it anyway:

Please provide additional information about your system:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.

There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

This will minimize back and forth Q&A and eliminate guesswork.

There may also be clues in the Event Log and here is how to post them
if that is the case:

Look in the Event Viewer for clues around the time of the incident

Here is a method to post the specific information about individual
events.

To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.

A shortcut to Event Viewer is to click Start, Run and in the box
enter:

%SystemRoot%\system32\eventvwr.msc /s

Click OK to launch the Event Viewer.

The most interesting logs are usually the Application and System.
Some logs may be almost or completely empty.
Not every event is a problem, some are informational messages that
things are working okay and some are warnings.
No event should defy reasonable explanation.

Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s.
Information messages have white is. Not every Error or Warning event
means there is a serious issue.
Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.

If you double click an event, it will open a Properties windows with
more information. On the right are
black up and down arrow buttons to scroll through the open events. The
third button that looks like
two pages on top of each other is used to copy the event details to
your Windows clipboard.

When you find an interesting event that occurred around the time of
your issue, click the third button
under the up and down arrows to copy the details and then you can
paste the details (right click, Paste
or CTRL-V) the detail text back here for analysis.

To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered),
then reproduce your issue, then look at just the events around the
time of your issue.

 

I tried drivers from the Canon website, the CD they sent me today and the CD
that came with the printer. I uninstalled the drivers using Add/Remove
Programs, plus a tech walking me through the registry and a bunchof files I
did not comprehend to eliminate anything referring to Canon. I have also
removed them using Revo Uninstaller (which purports to clean up all the
leftover pieces) I had also tried scanning with my A/V, a few Adware
programs, Registry Cleaners etc.

An oddity: The driver loaded in Safe Mode (I got the INF error later) but
per another error message the MF Toolbox installation was "interrupted."

SYSTEM INFORMATION
OS Name Microsoft Windows XP
Professional

Version 5.1.2600 Service Pack 3
Build 2600

OS Manufacturer Microsoft Corporation

System Name JWM

System Manufacturer Dell Computer Corporation

System Model Inspiron 600m

System Type X86-based PC

Processor x86 Family 6 Model 13
Stepping 6 GenuineIntel ~1594 Mhz

BIOS Version/Date Dell Computer Corporation A17,
6/29/2005

SMBIOS Version 2.3

Windows Directory CWINDOWS

System Directory CWINDOWS\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.5512
(xpsp.080413-2111)"

User Name JWM\Joe

Time Zone Eastern Daylight Time

Total Physical Memory 2,048.00 MB

Available Physical Memory 1.44 GB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 5.27 GB

Page File Cpagefile.sys



SOME STUFF FROM EVENT LOG:

Event Type: Error

Event Source: DCOM

Event Category: None

Event ID: 10005

Date: 4/8/2010

Time: 7:01:53 PM

User: NT AUTHORITY\SYSTEM

Computer: JWM

Description:

DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service EventSystem with arguments "" in order to run the server:

{1BE1F766-5536-11D1-B726-00C04FB926AF}





For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7001

Date: 4/8/2010

Time: 6:538 PM

User: N/A

Computer: JWM

Description:

The IPSEC Services service depends on the IPSEC driver service which failed
to start because of the following error:

A device attached to the system is not functioning.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.






"Jose" <jose_ease@yahoo.com> wrote in message
news:d2332ba9-89e4-4723-a3dc-fa73cef283a6@u31g2000yqb.googlegroups.com...
On Apr 8, 6:18 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
> System Restore is not an option. It was supposed to be making restore
> points all along (I have used it previously) but it quit doing so.
> The error message appears after installing the drivers without the printer
> connected. The install part goes without a hitch--you have t uninstall the
> drivers first. Once a message appears that they are installed I exit the
> installation software, reboot and then plug the printer in. The message
> appears about 30 seconds later. And yes, that's what it says. There is
> other language in there but this is the gist of it. No lights blinking
> that
> I could detect.
>
> "Jose" <jose_e...@yahoo.com> wrote in message
>


I was being facetious about System Restore... However, we can fix up
your SR after this if you would like.

I meant if you do not prefer European things of course.

Since SR is broken and used to work, I would do a scan for malicious
software too. Something broke your SR.

Reduce the chances of malicious software by running some scans.

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

These can be uninstalled later if desired.

Did you uninstall the drivers from Device Manager or some other
method?

Did you download the software from the Canon WWW site - it looks like
they updated their stuff 11/09ish... Maybe their new stuff is somehow
defective - do you have an installation CD that you think might have
worked before?

From what I can Google, this seems to be a "printer thing" and not
necessarily a Canon thing. I can usually fix those HP printer things
when those bunch of girls at HP through up their hands and suggest
reinstalling XP.

Maybe somebody else will have some other good ideas.

I know this part is boring, but I hope you will do it anyway:

Please provide additional information about your system:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.

There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

This will minimize back and forth Q&A and eliminate guesswork.

There may also be clues in the Event Log and here is how to post them
if that is the case:

Look in the Event Viewer for clues around the time of the incident

Here is a method to post the specific information about individual
events.

To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.

A shortcut to Event Viewer is to click Start, Run and in the box
enter:

%SystemRoot%\system32\eventvwr.msc /s

Click OK to launch the Event Viewer.

The most interesting logs are usually the Application and System.
Some logs may be almost or completely empty.
Not every event is a problem, some are informational messages that
things are working okay and some are warnings.
No event should defy reasonable explanation.

Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s.
Information messages have white is. Not every Error or Warning event
means there is a serious issue.
Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.

If you double click an event, it will open a Properties windows with
more information. On the right are
black up and down arrow buttons to scroll through the open events. The
third button that looks like
two pages on top of each other is used to copy the event details to
your Windows clipboard.

When you find an interesting event that occurred around the time of
your issue, click the third button
under the up and down arrows to copy the details and then you can
paste the details (right click, Paste
or CTRL-V) the detail text back here for analysis.

To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered),
then reproduce your issue, then look at just the events around the
time of your issue.

 

"Joe McGuire" <mcguirejw@comcast.net> wrote in message
news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
> In the course of reinstalling my Canon printer (MF4350d) I have
> consistently run into this error message once I have installed the
> Canon drivers, which I have done multiple times in the past few days
> trying to get my printer working again. The Canon techs threw up
> their hands and said it is a Windows problem. I am using WinXP SP3.
> Printer was working fine until we made the mistake of trying to udate
> the drivers which required uninstalling the current drivers thus
> putting me in this goofy neverland. Any suggestions? I am on the
> verge of reformatting the hard drive for want of any other inspiration
> and basically starting over. That's a ton of work and since I have no
> idea why this error appears, I have no real confidence that it will
> make a difference. (There may well be other reasons to reformat, like
> I have so much stuff running andno idea what the heck it is...) What
> is an INF? How would I recognize one? How can I tell if I have all
> the "sections" in "the INF?" And if a section is missing--as the
> error tells me--which section would that be and can I get a new
> section to add to the INF? Do I just get a new INF? If so, where?

Hi Joe,

If you are comfortable going into the Registry with the Registry Editor
(regedit.exe), open it and navigate in the left pane to this key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}

Does that key exist or is it missing?

If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318} key
in the left pane, and look in the right pane.

There should be 6 entries in the right pane, all of them REG_SZ types.

The 6 values, and their data, should be:

(Default) Printers
Class Printer
EnumPropPages32 Printui.dll,PrinterPropPageProvider
Icon -4
Installer32 Ntprint.dll,ClassInstall32
NoDisplayClass 1

Please post back and let me know if that is what you find.

--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/

 

There is no key starting with 4D36E979. ONe starts with 4D36E978 followed
by several keys with a letter in place of the final numeral, e.g., 4D36E97B,
C and D and the next is 4D36E980. WHen I search the registry I see a few
examples of that key (the full key name) in some other parts of the registry
but not at the location you specified.

"glee" <glee29@spamindspring.com> wrote in message
news:%23S6urq51KHA.220@TK2MSFTNGP06.phx.gbl...
> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>> In the course of reinstalling my Canon printer (MF4350d) I have
>> consistently run into this error message once I have installed the Canon
>> drivers, which I have done multiple times in the past few days trying to
>> get my printer working again. The Canon techs threw up their hands and
>> said it is a Windows problem. I am using WinXP SP3. Printer was working
>> fine until we made the mistake of trying to udate the drivers which
>> required uninstalling the current drivers thus putting me in this goofy
>> neverland. Any suggestions? I am on the verge of reformatting the hard
>> drive for want of any other inspiration and basically starting over.
>> That's a ton of work and since I have no idea why this error appears, I
>> have no real confidence that it will make a difference. (There may well
>> be other reasons to reformat, like I have so much stuff running andno
>> idea what the heck it is...) What is an INF? How would I recognize one?
>> How can I tell if I have all the "sections" in "the INF?" And if a
>> section is missing--as the error tells me--which section would that be
>> and can I get a new section to add to the INF? Do I just get a new INF?
>> If so, where?
>
> Hi Joe,
>
> If you are comfortable going into the Registry with the Registry Editor
> (regedit.exe), open it and navigate in the left pane to this key:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}
>
> Does that key exist or is it missing?
>
> If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318} key
> in the left pane, and look in the right pane.
>
> There should be 6 entries in the right pane, all of them REG_SZ types.
>
> The 6 values, and their data, should be:
>
> (Default) Printers
> Class Printer
> EnumPropPages32 Printui.dll,PrinterPropPageProvider
> Icon -4
> Installer32 Ntprint.dll,ClassInstall32
> NoDisplayClass 1
>
> Please post back and let me know if that is what you find.
>
> --
> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
> A+
> http://dts-l.net/
>

 

Joe McGuire wrote:
> In the course of reinstalling my Canon printer (MF4350d) I have
> consistently run into this error message once I have installed the
> Canon drivers, which I have done multiple times in the past few days
> trying to get my printer working again. The Canon techs threw up
> their hands and said it is a Windows problem. I am using WinXP SP3.
> Printer was working fine until we made the mistake of trying to udate
> the drivers which required uninstalling the current drivers thus
> putting me in this goofy neverland. Any suggestions? I am on the
> verge of reformatting the hard drive for want of any other
> inspiration and basically starting over. That's a ton of work and
> since I have no idea why this error appears, I have no real
> confidence that it will make a difference. (There may well be other
> reasons to reformat, like I have so much stuff running andno idea
> what the heck it is...) What is an INF? How would I recognize one? How
> can I tell if I have all the "sections" in "the INF?" And if a
> section is missing--as the error tells me--which section would that
> be and can I get a new section to add to the INF? Do I just get a
> new INF? If so, where?

Did you DELETE/UNINSTALL the working drivers or merely install new ones? If
the latter, you can roll back to a previous driver.

 

Well, that likely the cause of your problem....you need that registry
key and its contents.

You can manually create the "printer" key ad then the 6 String values,
and then the data for the values (along with the "scanner" key if it is
also missing) by following the steps in SOLUTION 1 on this page:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00035977

OR

you can copy and paste the lines below (between the dotted lines, and
including the blank spaces at the end...important!) into Notepad, and
save it with the name "printer.reg" (WITH the quotation marks) to your
desktop, then right-click printer.reg and click Merge on the menu that
appears:

/---------------------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}]
"Class"="Printer"
@="Printers"
"Icon"="-4"
"Installer32"="ntprint.dll,ClassInstall32"
"NoDisplayClass"="1"
"EnumPropPages32"="printui.dll,PrinterPropPageProvider"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}]
"Class"="Image"
@="Imaging devices"
"Installer32"="sti_ci.dll,ClassInstall"
"TroubleShooter-0"="hcp/help/tshoot/tsInputDev.htm"
"Icon"="0"


/---------------------------------------------------

OR

You can send your valid email address to me at glenvee @ gmail dot com,
and I'll send you a zip file with the registry file in it.

You will probably have to uninstall and reinstall the drivers and
software for the printer afterwards.

--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/


"Joe McGuire" <mcguirejw@comcast.net> wrote in message
newsfIOZ2C2KHA.1624@TK2MSFTNGP06.phx.gbl...
> There is no key starting with 4D36E979. ONe starts with 4D36E978
> followed by several keys with a letter in place of the final numeral,
> e.g., 4D36E97B, C and D and the next is 4D36E980. WHen I search the
> registry I see a few examples of that key (the full key name) in some
> other parts of the registry but not at the location you specified.
>
> "glee" <glee29@spamindspring.com> wrote in message
> news:%23S6urq51KHA.220@TK2MSFTNGP06.phx.gbl...
>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
>> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>> consistently run into this error message once I have installed the
>>> Canon drivers, which I have done multiple times in the past few days
>>> trying to get my printer working again. The Canon techs threw up
>>> their hands and said it is a Windows problem. I am using WinXP SP3.
>>> Printer was working fine until we made the mistake of trying to
>>> udate the drivers which required uninstalling the current drivers
>>> thus putting me in this goofy neverland. Any suggestions? I am on
>>> the verge of reformatting the hard drive for want of any other
>>> inspiration and basically starting over. That's a ton of work and
>>> since I have no idea why this error appears, I have no real
>>> confidence that it will make a difference. (There may well be other
>>> reasons to reformat, like I have so much stuff running andno idea
>>> what the heck it is...) What is an INF? How would I recognize one?
>>> How can I tell if I have all the "sections" in "the INF?" And if a
>>> section is missing--as the error tells me--which section would that
>>> be and can I get a new section to add to the INF? Do I just get a
>>> new INF? If so, where?
>>
>> Hi Joe,
>>
>> If you are comfortable going into the Registry with the Registry
>> Editor
>> (regedit.exe), open it and navigate in the left pane to this key:
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}
>>
>> Does that key exist or is it missing?
>>
>> If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318}
>> key
>> in the left pane, and look in the right pane.
>>
>> There should be 6 entries in the right pane, all of them REG_SZ
>> types.
>>
>> The 6 values, and their data, should be:
>>
>> (Default) Printers
>> Class Printer
>> EnumPropPages32 Printui.dll,PrinterPropPageProvider
>> Icon -4
>> Installer32 Ntprint.dll,ClassInstall32
>> NoDisplayClass 1
>>
>> Please post back and let me know if that is what you find.
>>

 

I uninstalled them prior to any attempt to reinstall.

"HeyBub" <heybub@gmail.com> wrote in message
newsF4pdLD2KHA.3856@TK2MSFTNGP04.phx.gbl...
> Joe McGuire wrote:
>> In the course of reinstalling my Canon printer (MF4350d) I have
>> consistently run into this error message once I have installed the
>> Canon drivers, which I have done multiple times in the past few days
>> trying to get my printer working again. The Canon techs threw up
>> their hands and said it is a Windows problem. I am using WinXP SP3.
>> Printer was working fine until we made the mistake of trying to udate
>> the drivers which required uninstalling the current drivers thus
>> putting me in this goofy neverland. Any suggestions? I am on the
>> verge of reformatting the hard drive for want of any other
>> inspiration and basically starting over. That's a ton of work and
>> since I have no idea why this error appears, I have no real
>> confidence that it will make a difference. (There may well be other
>> reasons to reformat, like I have so much stuff running andno idea
>> what the heck it is...) What is an INF? How would I recognize one? How
>> can I tell if I have all the "sections" in "the INF?" And if a
>> section is missing--as the error tells me--which section would that
>> be and can I get a new section to add to the INF? Do I just get a
>> new INF? If so, where?
>
> Did you DELETE/UNINSTALL the working drivers or merely install new ones?
> If the latter, you can roll back to a previous driver.
>

 

No luck with these steps.

"DL" <invalid@nowhere.com> wrote in message
news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
> Run disk cleanup and clear your temp files. Disconnect your printer,
> reboot the PC
> Visit Cannon site, download / install the drivers
> http://software.canon-europe.com/products/0010667.asp
>
> Reformatting is probably unwise with your apparent limited knowledge - no
> slight intended
>
>
> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>> In the course of reinstalling my Canon printer (MF4350d) I have
>> consistently run into this error message once I have installed the Canon
>> drivers, which I have done multiple times in the past few days trying to
>> get my printer working again. The Canon techs threw up their hands and
>> said it is a Windows problem. I am using WinXP SP3. Printer was working
>> fine until we made the mistake of trying to udate the drivers which
>> required uninstalling the current drivers thus putting me in this goofy
>> neverland. Any suggestions? I am on the verge of reformatting the hard
>> drive for want of any other inspiration and basically starting over.
>> That's a ton of work and since I have no idea why this error appears, I
>> have no real confidence that it will make a difference. (There may well
>> be other reasons to reformat, like I have so much stuff running andno
>> idea what the heck it is...) What is an INF? How would I recognize one?
>> How can I tell if I have all the "sections" in "the INF?" And if a
>> section is missing--as the error tells me--which section would that be
>> and can I get a new section to add to the INF? Do I just get a new INF?
>> If so, where?
>>

 

Sadly, no luck.

"Elmo" <elmogeek@xxx.invalid> wrote in message
news:etywE201KHA.5828@TK2MSFTNGP02.phx.gbl...
> Joe McGuire wrote:
>> In the course of reinstalling my Canon printer (MF4350d), I have
>> consistently
>> run into this error message, once I have installed the Canon drivers,
>> which I
>> have done multiple times in the past few days, trying to get my printer
>> working again. The Canon techs threw up their hands and said it is a
>> Windows problem. I am using WinXP SP3. Printer was working fine until
>> we
>> made the mistake of trying to update the drivers, which required
>> uninstalling
>> the current drivers, thus putting me in this goofy Neverland. Any
>> suggestions? I am on the verge of reformatting the hard drive, for want
>> of
>> any other inspiration, and basically starting over. That's a ton of work
>> and
>> since I have no idea why this error appears, I have no real confidence
>> that
>> it will make a difference. (There may well be other reasons to reformat,
>> like I have so much stuff running and no idea what the heck it is...)
>> What
>> is an INF? How would I recognize one? How can I tell if I have all the
>> "sections" in "the INF?" And if a section is missing--as the error tells
>> me--which section would that be, and can I get a new section to add to
>> the
>> INF? Do I just get a new INF? If so, where?
>
> INF is just an extension, like INI. INI usually stands for
> "initialization" and .INF usually stands for "information".
>
> http://en.wikipedia.org/wiki/INF_file
> http://en.wikipedia.org/wiki/INI_file
>
> Here's what I would do: Disable your antivirus, firewall and other
> malware protection, and try the install again. Also try the install in
> Safe Mode.
>
> Download the latest drivers here:
>
> http://www.usa.canon.com/consumer/c...oadDetailTabAct&fcategoryid=335&modelid=17450
>
> MF4350d UFR II Printer Driver for Windows 2000/XP/Vista/Windows 7
> MF4350_MFDrivers_Win_x32_us_EN-7.exe
>
> --
> Joe =o)

 

On Apr 10, 58 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
> I uninstalled them prior to any attempt to reinstall.
>

I am compelled to repeat previous queries:

Did you download the software from the Canon WWW site - it looks like
they updated their stuff 11/09ish... Maybe their new stuff is
somehow
defective - do you have an installation CD that you think might have
worked before?

If you are using an old CD, maybe it is now out of date since many MS
updates may have been installed since your successful printer
installation.

I know this part is boring, but I hope you will do it anyway:

Please provide additional information about your system:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.
There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

This will minimize back and forth Q&A and eliminate guesswork.

There may also be clues in the Event Log and here is how to post them
if that is the case:

Look in the Event Viewer for clues around the time of the incident.

Here is a method to post the specific information about individual
events.

To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.

A shortcut to Event Viewer is to click Start, Run and in the box
enter:

%SystemRoot%\system32\eventvwr.msc /s

Click OK to launch the Event Viewer.

The most interesting logs are usually the Application and System. Some
logs may be almost or completely empty. Not every event is a problem,
some are informational messages that things are working okay and some
are warnings.

No event should defy reasonable explanation.

Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s. Information messages have white is. Not
every Error or Warning event
means there is a serious issue.

Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.

If you double click an event, it will open a Properties windows with
more information. On the right are black up and down arrow buttons to
scroll through the open events. The third button that looks like two
pages on top of each other is used to copy the event details to your
Windows clipboard.

When you find an interesting event that occurred around the time of
your issue, click the third button under the up and down arrows to
copy the details and then you can paste the details (right click,
Paste or CTRL-V) the detail text back here for analysis.

To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered), then reproduce your issue,
then look at just the events around the time of your issue.

 

If you're not goin g to replace the Registry key I told you about,
you're wasting your time...that key and its contents are necessary for
your printer installtion, Joe.
--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/

"Joe McGuire" <mcguirejw@comcast.net> wrote in message
news7IgiZP2KHA.3844@TK2MSFTNGP05.phx.gbl...
> No luck with these steps.
>
> "DL" <invalid@nowhere.com> wrote in message
> news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
>> Run disk cleanup and clear your temp files. Disconnect your printer,
>> reboot the PC
>> Visit Cannon site, download / install the drivers
>> http://software.canon-europe.com/products/0010667.asp
>>
>> Reformatting is probably unwise with your apparent limited
>> knowledge - no slight intended
>>
>>
>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
>> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>> consistently run into this error message once I have installed the
>>> Canon drivers, which I have done multiple times in the past few days
>>> trying to get my printer working again. The Canon techs threw up
>>> their hands and said it is a Windows problem. I am using WinXP SP3.
>>> Printer was working fine until we made the mistake of trying to
>>> udate the drivers which required uninstalling the current drivers
>>> thus putting me in this goofy neverland. Any suggestions? I am on
>>> the verge of reformatting the hard drive for want of any other
>>> inspiration and basically starting over. That's a ton of work and
>>> since I have no idea why this error appears, I have no real
>>> confidence that it will make a difference. (There may well be other
>>> reasons to reformat, like I have so much stuff running andno idea
>>> what the heck it is...) What is an INF? How would I recognize one?
>>> How can I tell if I have all the "sections" in "the INF?" And if a
>>> section is missing--as the error tells me--which section would that
>>> be and can I get a new section to add to the INF? Do I just get a
>>> new INF? If so, where?
>>>
>
>

 

I actually want to do that. I just wanted to advise DL that his suggestion
had no effect. In response to your suggestion (in a separate thread) I had
posted a question or two--and my interest in your offer of a zip file to
replace that registry key. I am depressed that my printer has been out of
service because of this--and I have to fly to California tomorrow on
business. Can't take the printer with me so it's not the end of the world.
But until I get the printer back in gear I can't print anything to take
along.

"glee" <glee29@spamindspring.com> wrote in message
newsnx$WZR2KHA.1708@TK2MSFTNGP05.phx.gbl...
> If you're not goin g to replace the Registry key I told you about, you're
> wasting your time...that key and its contents are necessary for your
> printer installtion, Joe.
> --
> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
> A+
> http://dts-l.net/
>
> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
> news7IgiZP2KHA.3844@TK2MSFTNGP05.phx.gbl...
>> No luck with these steps.
>>
>> "DL" <invalid@nowhere.com> wrote in message
>> news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
>>> Run disk cleanup and clear your temp files. Disconnect your printer,
>>> reboot the PC
>>> Visit Cannon site, download / install the drivers
>>> http://software.canon-europe.com/products/0010667.asp
>>>
>>> Reformatting is probably unwise with your apparent limited knowledge -
>>> no slight intended
>>>
>>>
>>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
>>> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>>> consistently run into this error message once I have installed the
>>>> Canon drivers, which I have done multiple times in the past few days
>>>> trying to get my printer working again. The Canon techs threw up their
>>>> hands and said it is a Windows problem. I am using WinXP SP3. Printer
>>>> was working fine until we made the mistake of trying to udate the
>>>> drivers which required uninstalling the current drivers thus putting me
>>>> in this goofy neverland. Any suggestions? I am on the verge of
>>>> reformatting the hard drive for want of any other inspiration and
>>>> basically starting over. That's a ton of work and since I have no idea
>>>> why this error appears, I have no real confidence that it will make a
>>>> difference. (There may well be other reasons to reformat, like I have
>>>> so much stuff running andno idea what the heck it is...) What is an
>>>> INF? How would I recognize one? How can I tell if I have all the
>>>> "sections" in "the INF?" And if a section is missing--as the error
>>>> tells me--which section would that be and can I get a new section to
>>>> add to the INF? Do I just get a new INF? If so, where?
>>>>
>>
>>
>