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Required section not found in the INF

Discussion in 'Windows XP' started by Joe McGuire, Apr 8, 2010.

  1. Joe McGuire

    Joe McGuire Flightless Bird

    In the course of reinstalling my Canon printer (MF4350d) I have consistently
    run into this error message once I have installed the Canon drivers, which I
    have done multiple times in the past few days trying to get my printer
    working again. The Canon techs threw up their hands and said it is a
    Windows problem. I am using WinXP SP3. Printer was working fine until we
    made the mistake of trying to udate the drivers which required uninstalling
    the current drivers thus putting me in this goofy neverland. Any
    suggestions? I am on the verge of reformatting the hard drive for want of
    any other inspiration and basically starting over. That's a ton of work and
    since I have no idea why this error appears, I have no real confidence that
    it will make a difference. (There may well be other reasons to reformat,
    like I have so much stuff running andno idea what the heck it is...) What
    is an INF? How would I recognize one? How can I tell if I have all the
    "sections" in "the INF?" And if a section is missing--as the error tells
    me--which section would that be and can I get a new section to add to the
    INF? Do I just get a new INF? If so, where?
     
  2. DL

    DL Flightless Bird

    Run disk cleanup and clear your temp files. Disconnect your printer, reboot
    the PC
    Visit Cannon site, download / install the drivers
    http://software.canon-europe.com/products/0010667.asp

    Reformatting is probably unwise with your apparent limited knowledge - no
    slight intended


    "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
    > In the course of reinstalling my Canon printer (MF4350d) I have
    > consistently run into this error message once I have installed the Canon
    > drivers, which I have done multiple times in the past few days trying to
    > get my printer working again. The Canon techs threw up their hands and
    > said it is a Windows problem. I am using WinXP SP3. Printer was working
    > fine until we made the mistake of trying to udate the drivers which
    > required uninstalling the current drivers thus putting me in this goofy
    > neverland. Any suggestions? I am on the verge of reformatting the hard
    > drive for want of any other inspiration and basically starting over.
    > That's a ton of work and since I have no idea why this error appears, I
    > have no real confidence that it will make a difference. (There may well
    > be other reasons to reformat, like I have so much stuff running andno idea
    > what the heck it is...) What is an INF? How would I recognize one? How
    > can I tell if I have all the "sections" in "the INF?" And if a section is
    > missing--as the error tells me--which section would that be and can I get
    > a new section to add to the INF? Do I just get a new INF? If so, where?
    >
     
  3. Elmo

    Elmo Flightless Bird

    Joe McGuire wrote:
    > In the course of reinstalling my Canon printer (MF4350d), I have consistently
    > run into this error message, once I have installed the Canon drivers, which I
    > have done multiple times in the past few days, trying to get my printer
    > working again. The Canon techs threw up their hands and said it is a
    > Windows problem. I am using WinXP SP3. Printer was working fine until we
    > made the mistake of trying to update the drivers, which required uninstalling
    > the current drivers, thus putting me in this goofy Neverland. Any
    > suggestions? I am on the verge of reformatting the hard drive, for want of
    > any other inspiration, and basically starting over. That's a ton of work and
    > since I have no idea why this error appears, I have no real confidence that
    > it will make a difference. (There may well be other reasons to reformat,
    > like I have so much stuff running and no idea what the heck it is...) What
    > is an INF? How would I recognize one? How can I tell if I have all the
    > "sections" in "the INF?" And if a section is missing--as the error tells
    > me--which section would that be, and can I get a new section to add to the
    > INF? Do I just get a new INF? If so, where?


    INF is just an extension, like INI. INI usually stands for
    "initialization" and .INF usually stands for "information".

    http://en.wikipedia.org/wiki/INF_file
    http://en.wikipedia.org/wiki/INI_file

    Here's what I would do: Disable your antivirus, firewall and other
    malware protection, and try the install again. Also try the install in
    Safe Mode.

    Download the latest drivers here:

    http://www.usa.canon.com/consumer/c...oadDetailTabAct&fcategoryid=335&modelid=17450

    MF4350d UFR II Printer Driver for Windows 2000/XP/Vista/Windows 7
    MF4350_MFDrivers_Win_x32_us_EN-7.exe

    --
    Joe =o)
     
  4. philo

    philo Flightless Bird

    Joe McGuire wrote:
    > In the course of reinstalling my Canon printer (MF4350d) I have consistently
    > run into this error message once I have installed the Canon drivers, which I
    > have done multiple times in the past few days trying to get my printer
    > working again. The Canon techs threw up their hands and said it is a
    > Windows problem. I am using WinXP SP3. Printer was working fine until we
    > made the mistake of trying to udate the drivers which required uninstalling
    > the current drivers thus putting me in this goofy neverland. Any
    > suggestions? I am on the verge of reformatting the hard drive for want of
    > any other inspiration and basically starting over. That's a ton of work and
    > since I have no idea why this error appears, I have no real confidence that
    > it will make a difference. (There may well be other reasons to reformat,
    > like I have so much stuff running andno idea what the heck it is...) What
    > is an INF? How would I recognize one? How can I tell if I have all the
    > "sections" in "the INF?" And if a section is missing--as the error tells
    > me--which section would that be and can I get a new section to add to the
    > INF? Do I just get a new INF? If so, where?
    >
    >




    I would not do anything that drastic

    maybe a System Restore will do the trick
     
  5. Joe McGuire

    Joe McGuire Flightless Bird

    Thanks! No offense taken. I noticed thatou pointed me to a Canon European
    site for driver(s) where my printer seems to be called iSensys MF4350d
    instead of Image Class MF 4350d. I have my original install CD and Canon
    sent me a CD with the drivers today and I had also downloaded drivers from
    their (USA) site. Did you mean to recommend the drivers fromthe European
    site over the others?

    "DL" <invalid@nowhere.com> wrote in message
    news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
    > Run disk cleanup and clear your temp files. Disconnect your printer,
    > reboot the PC
    > Visit Cannon site, download / install the drivers
    > http://software.canon-europe.com/products/0010667.asp
    >
    > Reformatting is probably unwise with your apparent limited knowledge - no
    > slight intended
    >
    >
    > "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    > news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
    >> In the course of reinstalling my Canon printer (MF4350d) I have
    >> consistently run into this error message once I have installed the Canon
    >> drivers, which I have done multiple times in the past few days trying to
    >> get my printer working again. The Canon techs threw up their hands and
    >> said it is a Windows problem. I am using WinXP SP3. Printer was working
    >> fine until we made the mistake of trying to udate the drivers which
    >> required uninstalling the current drivers thus putting me in this goofy
    >> neverland. Any suggestions? I am on the verge of reformatting the hard
    >> drive for want of any other inspiration and basically starting over.
    >> That's a ton of work and since I have no idea why this error appears, I
    >> have no real confidence that it will make a difference. (There may well
    >> be other reasons to reformat, like I have so much stuff running andno
    >> idea what the heck it is...) What is an INF? How would I recognize one?
    >> How can I tell if I have all the "sections" in "the INF?" And if a
    >> section is missing--as the error tells me--which section would that be
    >> and can I get a new section to add to the INF? Do I just get a new INF?
    >> If so, where?
    >>
     
  6. Joe McGuire

    Joe McGuire Flightless Bird

    Thanks!

    "Elmo" <elmogeek@xxx.invalid> wrote in message
    news:etywE201KHA.5828@TK2MSFTNGP02.phx.gbl...
    > Joe McGuire wrote:
    >> In the course of reinstalling my Canon printer (MF4350d), I have
    >> consistently
    >> run into this error message, once I have installed the Canon drivers,
    >> which I
    >> have done multiple times in the past few days, trying to get my printer
    >> working again. The Canon techs threw up their hands and said it is a
    >> Windows problem. I am using WinXP SP3. Printer was working fine until
    >> we
    >> made the mistake of trying to update the drivers, which required
    >> uninstalling
    >> the current drivers, thus putting me in this goofy Neverland. Any
    >> suggestions? I am on the verge of reformatting the hard drive, for want
    >> of
    >> any other inspiration, and basically starting over. That's a ton of work
    >> and
    >> since I have no idea why this error appears, I have no real confidence
    >> that
    >> it will make a difference. (There may well be other reasons to reformat,
    >> like I have so much stuff running and no idea what the heck it is...)
    >> What
    >> is an INF? How would I recognize one? How can I tell if I have all the
    >> "sections" in "the INF?" And if a section is missing--as the error tells
    >> me--which section would that be, and can I get a new section to add to
    >> the
    >> INF? Do I just get a new INF? If so, where?

    >
    > INF is just an extension, like INI. INI usually stands for
    > "initialization" and .INF usually stands for "information".
    >
    > http://en.wikipedia.org/wiki/INF_file
    > http://en.wikipedia.org/wiki/INI_file
    >
    > Here's what I would do: Disable your antivirus, firewall and other
    > malware protection, and try the install again. Also try the install in
    > Safe Mode.
    >
    > Download the latest drivers here:
    >
    > http://www.usa.canon.com/consumer/c...oadDetailTabAct&fcategoryid=335&modelid=17450
    >
    > MF4350d UFR II Printer Driver for Windows 2000/XP/Vista/Windows 7
    > MF4350_MFDrivers_Win_x32_us_EN-7.exe
    >
    > --
    > Joe =o)
     
  7. Jose

    Jose Flightless Bird

    On Apr 8, 2:13 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
    > In the course of reinstalling my Canon printer (MF4350d) I have consistently
    > run into this error message once I have installed the Canon drivers, which I
    > have done multiple times in the past few days trying to get my printer
    > working again.  The Canon techs threw up their hands and said it is a
    > Windows problem.  I am using WinXP SP3.  Printer was working fine until we
    > made the mistake of trying to udate the drivers which required uninstalling
    > the current drivers thus putting me in this goofy neverland.  Any
    > suggestions?  I am on the verge of reformatting the hard drive for wantof
    > any other inspiration and basically starting over.  That's a ton of work and
    > since I have no idea why this error appears, I have no real confidence that
    > it will make a difference.  (There may well be other reasons to reformat,
    > like I have so much stuff running andno idea what the heck it is...)  What
    > is an INF?  How would I recognize one?  How can I tell if I have all the
    > "sections" in "the INF?"  And if a section is missing--as the error tells
    > me--which section would that be and can I get a new section to add to the
    > INF?  Do I just get a new INF? If so, where?


    Does the error message really say:

    The required section was not found in the INF

    I don't think you would just go and get a new INF anyplace.

    Do you see this message during installation of the driver/software or
    does that seem to go okay and you see the message during operation?

    Any indicator lights indicating?

    Printers and other external devices can be very picky about how they
    are installed - like do not have the device connected while installing
    the drivers/software. Canon is such a beast. Do things in the wrong
    order and you might be in for some frustration.

    I suppose you can try some of those things or maybe even a System
    Restore but you had it installed before, or you can go to the Canon
    WWW site and download the drivers and install them according to their
    documentation, I would figure out how to make it work in case you
    need to reinstall it again some day.

    For example, your printer software installation manual says:

    Do not connect the USB cable before installing the software. If you
    connect the USB cable before installing the software and the Found New
    Hardware Wizard screen appears, click [Cancel].

    But we don't know if you are connected via USB or not, so that may not
    apply to you. The point is, the devices are very picky, the
    instructions are usually very correct, and since you are trying to
    reinstall, that means it was connected at one time, so you need to
    disconnect it now if you are reinstalling the software - just like it
    was never there in the first place. Reboot your system, etc. to make
    sure XP does not find anything hooked up.

    If you do not prefer American things, I would start here:

    http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=124&modelid=17450

    Answer a few questions, do a download or two, follow the directions,
    etc.

    Make sure no trace of the printer shows up in Add/Remove Programs and
    XP does not even think it is installed. Start over from as close to
    scratch as you can get for this printer. Reboot f you do any
    deletions or removals.
     
  8. Joe McGuire

    Joe McGuire Flightless Bird

    System Restore is not an option. It was supposed to be making restore
    points all along (I have used it previously) but it quit doing so.
    The error message appears after installing the drivers without the printer
    connected. The install part goes without a hitch--you have t uninstall the
    drivers first. Once a message appears that they are installed I exit the
    installation software, reboot and then plug the printer in. The message
    appears about 30 seconds later. And yes, that's what it says. There is
    other language in there but this is the gist of it. No lights blinking that
    I could detect.

    "Jose" <jose_ease@yahoo.com> wrote in message
    news:3f624b66-3516-4ea7-8795-ad7f12fc5c2b@30g2000yqi.googlegroups.com...
    On Apr 8, 2:13 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
    > In the course of reinstalling my Canon printer (MF4350d) I have
    > consistently
    > run into this error message once I have installed the Canon drivers, which
    > I
    > have done multiple times in the past few days trying to get my printer
    > working again. The Canon techs threw up their hands and said it is a
    > Windows problem. I am using WinXP SP3. Printer was working fine until we
    > made the mistake of trying to udate the drivers which required
    > uninstalling
    > the current drivers thus putting me in this goofy neverland. Any
    > suggestions? I am on the verge of reformatting the hard drive for want of
    > any other inspiration and basically starting over. That's a ton of work
    > and
    > since I have no idea why this error appears, I have no real confidence
    > that
    > it will make a difference. (There may well be other reasons to reformat,
    > like I have so much stuff running andno idea what the heck it is...) What
    > is an INF? How would I recognize one? How can I tell if I have all the
    > "sections" in "the INF?" And if a section is missing--as the error tells
    > me--which section would that be and can I get a new section to add to the
    > INF? Do I just get a new INF? If so, where?


    Does the error message really say:

    The required section was not found in the INF

    I don't think you would just go and get a new INF anyplace.

    Do you see this message during installation of the driver/software or
    does that seem to go okay and you see the message during operation?

    Any indicator lights indicating?

    Printers and other external devices can be very picky about how they
    are installed - like do not have the device connected while installing
    the drivers/software. Canon is such a beast. Do things in the wrong
    order and you might be in for some frustration.

    I suppose you can try some of those things or maybe even a System
    Restore but you had it installed before, or you can go to the Canon
    WWW site and download the drivers and install them according to their
    documentation, I would figure out how to make it work in case you
    need to reinstall it again some day.

    For example, your printer software installation manual says:

    Do not connect the USB cable before installing the software. If you
    connect the USB cable before installing the software and the Found New
    Hardware Wizard screen appears, click [Cancel].

    But we don't know if you are connected via USB or not, so that may not
    apply to you. The point is, the devices are very picky, the
    instructions are usually very correct, and since you are trying to
    reinstall, that means it was connected at one time, so you need to
    disconnect it now if you are reinstalling the software - just like it
    was never there in the first place. Reboot your system, etc. to make
    sure XP does not find anything hooked up.

    If you do not prefer American things, I would start here:

    http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=124&modelid=17450

    Answer a few questions, do a download or two, follow the directions,
    etc.

    Make sure no trace of the printer shows up in Add/Remove Programs and
    XP does not even think it is installed. Start over from as close to
    scratch as you can get for this printer. Reboot f you do any
    deletions or removals.
     
  9. Jose

    Jose Flightless Bird

    On Apr 8, 6:18 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
    > System Restore is not an option.  It was supposed to be making restore
    > points all along (I have used it previously) but it quit doing so.
    > The error message appears after installing the drivers without the printer
    > connected.  The install part goes without a hitch--you have t uninstallthe
    > drivers first.  Once a message appears that they are installed I exit the
    > installation software, reboot and then plug the printer in.  The message
    > appears about 30 seconds later.  And yes, that's what it says.  Thereis
    > other language in there but this is the gist of it.  No lights blinkingthat
    > I could detect.
    >
    > "Jose" <jose_e...@yahoo.com> wrote in message
    >



    I was being facetious about System Restore... However, we can fix up
    your SR after this if you would like.

    I meant if you do not prefer European things of course.

    Since SR is broken and used to work, I would do a scan for malicious
    software too. Something broke your SR.

    Reduce the chances of malicious software by running some scans.

    Download, install, update and do a full scan with these free malware
    detection programs:

    Malwarebytes (MBAM): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    These can be uninstalled later if desired.

    Did you uninstall the drivers from Device Manager or some other
    method?

    Did you download the software from the Canon WWW site - it looks like
    they updated their stuff 11/09ish... Maybe their new stuff is somehow
    defective - do you have an installation CD that you think might have
    worked before?

    From what I can Google, this seems to be a "printer thing" and not
    necessarily a Canon thing. I can usually fix those HP printer things
    when those bunch of girls at HP through up their hands and suggest
    reinstalling XP.

    Maybe somebody else will have some other good ideas.

    I know this part is boring, but I hope you will do it anyway:

    Please provide additional information about your system:

    Click Start, Run and in the box enter:

    msinfo32

    Click OK, and when the System Summary info appears, click Edit, Select
    All, Copy and then paste the information back here.

    There will be some personal information (like System Name and User
    Name), and whatever appears to be private information to you, just
    delete it from the pasted information.

    This will minimize back and forth Q&A and eliminate guesswork.

    There may also be clues in the Event Log and here is how to post them
    if that is the case:

    Look in the Event Viewer for clues around the time of the incident

    Here is a method to post the specific information about individual
    events.

    To see the Event Viewer logs, click Start, Settings, Control Panel,
    Administrative Tools, Event Viewer.

    A shortcut to Event Viewer is to click Start, Run and in the box
    enter:

    %SystemRoot%\system32\eventvwr.msc /s

    Click OK to launch the Event Viewer.

    The most interesting logs are usually the Application and System.
    Some logs may be almost or completely empty.
    Not every event is a problem, some are informational messages that
    things are working okay and some are warnings.
    No event should defy reasonable explanation.

    Each event is sorted by Date and Time. Errors will have red Xs,
    Warnings will have yellow !s.
    Information messages have white is. Not every Error or Warning event
    means there is a serious issue.
    Some are excusable at startup time when Windows is booting. Try to
    find just the events at the date
    and time around your problem.

    If you double click an event, it will open a Properties windows with
    more information. On the right are
    black up and down arrow buttons to scroll through the open events. The
    third button that looks like
    two pages on top of each other is used to copy the event details to
    your Windows clipboard.

    When you find an interesting event that occurred around the time of
    your issue, click the third button
    under the up and down arrows to copy the details and then you can
    paste the details (right click, Paste
    or CTRL-V) the detail text back here for analysis.

    To get a fresh start on any Event Viewer log, you can choose to clear
    the log (backing up the log is offered),
    then reproduce your issue, then look at just the events around the
    time of your issue.
     
  10. Joe McGuire

    Joe McGuire Flightless Bird

    I tried drivers from the Canon website, the CD they sent me today and the CD
    that came with the printer. I uninstalled the drivers using Add/Remove
    Programs, plus a tech walking me through the registry and a bunchof files I
    did not comprehend to eliminate anything referring to Canon. I have also
    removed them using Revo Uninstaller (which purports to clean up all the
    leftover pieces) I had also tried scanning with my A/V, a few Adware
    programs, Registry Cleaners etc.

    An oddity: The driver loaded in Safe Mode (I got the INF error later) but
    per another error message the MF Toolbox installation was "interrupted."

    SYSTEM INFORMATION
    OS Name Microsoft Windows XP
    Professional

    Version 5.1.2600 Service Pack 3
    Build 2600

    OS Manufacturer Microsoft Corporation

    System Name JWM

    System Manufacturer Dell Computer Corporation

    System Model Inspiron 600m

    System Type X86-based PC

    Processor x86 Family 6 Model 13
    Stepping 6 GenuineIntel ~1594 Mhz

    BIOS Version/Date Dell Computer Corporation A17,
    6/29/2005

    SMBIOS Version 2.3

    Windows Directory C:/WINDOWS

    System Directory C:/WINDOWS\system32

    Boot Device \Device\HarddiskVolume2

    Locale United States

    Hardware Abstraction Layer Version = "5.1.2600.5512
    (xpsp.080413-2111)"

    User Name JWM\Joe

    Time Zone Eastern Daylight Time

    Total Physical Memory 2,048.00 MB

    Available Physical Memory 1.44 GB

    Total Virtual Memory 2.00 GB

    Available Virtual Memory 1.96 GB

    Page File Space 5.27 GB

    Page File C:/pagefile.sys



    SOME STUFF FROM EVENT LOG:

    Event Type: Error

    Event Source: DCOM

    Event Category: None

    Event ID: 10005

    Date: 4/8/2010

    Time: 7:01:53 PM

    User: NT AUTHORITY\SYSTEM

    Computer: JWM

    Description:

    DCOM got error "This service cannot be started in Safe Mode " attempting to
    start the service EventSystem with arguments "" in order to run the server:

    {1BE1F766-5536-11D1-B726-00C04FB926AF}





    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.



    Event Type: Error

    Event Source: Service Control Manager

    Event Category: None

    Event ID: 7001

    Date: 4/8/2010

    Time: 6:53:38 PM

    User: N/A

    Computer: JWM

    Description:

    The IPSEC Services service depends on the IPSEC driver service which failed
    to start because of the following error:

    A device attached to the system is not functioning.



    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.






    "Jose" <jose_ease@yahoo.com> wrote in message
    news:d2332ba9-89e4-4723-a3dc-fa73cef283a6@u31g2000yqb.googlegroups.com...
    On Apr 8, 6:18 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
    > System Restore is not an option. It was supposed to be making restore
    > points all along (I have used it previously) but it quit doing so.
    > The error message appears after installing the drivers without the printer
    > connected. The install part goes without a hitch--you have t uninstall the
    > drivers first. Once a message appears that they are installed I exit the
    > installation software, reboot and then plug the printer in. The message
    > appears about 30 seconds later. And yes, that's what it says. There is
    > other language in there but this is the gist of it. No lights blinking
    > that
    > I could detect.
    >
    > "Jose" <jose_e...@yahoo.com> wrote in message
    >



    I was being facetious about System Restore... However, we can fix up
    your SR after this if you would like.

    I meant if you do not prefer European things of course.

    Since SR is broken and used to work, I would do a scan for malicious
    software too. Something broke your SR.

    Reduce the chances of malicious software by running some scans.

    Download, install, update and do a full scan with these free malware
    detection programs:

    Malwarebytes (MBAM): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    These can be uninstalled later if desired.

    Did you uninstall the drivers from Device Manager or some other
    method?

    Did you download the software from the Canon WWW site - it looks like
    they updated their stuff 11/09ish... Maybe their new stuff is somehow
    defective - do you have an installation CD that you think might have
    worked before?

    From what I can Google, this seems to be a "printer thing" and not
    necessarily a Canon thing. I can usually fix those HP printer things
    when those bunch of girls at HP through up their hands and suggest
    reinstalling XP.

    Maybe somebody else will have some other good ideas.

    I know this part is boring, but I hope you will do it anyway:

    Please provide additional information about your system:

    Click Start, Run and in the box enter:

    msinfo32

    Click OK, and when the System Summary info appears, click Edit, Select
    All, Copy and then paste the information back here.

    There will be some personal information (like System Name and User
    Name), and whatever appears to be private information to you, just
    delete it from the pasted information.

    This will minimize back and forth Q&A and eliminate guesswork.

    There may also be clues in the Event Log and here is how to post them
    if that is the case:

    Look in the Event Viewer for clues around the time of the incident

    Here is a method to post the specific information about individual
    events.

    To see the Event Viewer logs, click Start, Settings, Control Panel,
    Administrative Tools, Event Viewer.

    A shortcut to Event Viewer is to click Start, Run and in the box
    enter:

    %SystemRoot%\system32\eventvwr.msc /s

    Click OK to launch the Event Viewer.

    The most interesting logs are usually the Application and System.
    Some logs may be almost or completely empty.
    Not every event is a problem, some are informational messages that
    things are working okay and some are warnings.
    No event should defy reasonable explanation.

    Each event is sorted by Date and Time. Errors will have red Xs,
    Warnings will have yellow !s.
    Information messages have white is. Not every Error or Warning event
    means there is a serious issue.
    Some are excusable at startup time when Windows is booting. Try to
    find just the events at the date
    and time around your problem.

    If you double click an event, it will open a Properties windows with
    more information. On the right are
    black up and down arrow buttons to scroll through the open events. The
    third button that looks like
    two pages on top of each other is used to copy the event details to
    your Windows clipboard.

    When you find an interesting event that occurred around the time of
    your issue, click the third button
    under the up and down arrows to copy the details and then you can
    paste the details (right click, Paste
    or CTRL-V) the detail text back here for analysis.

    To get a fresh start on any Event Viewer log, you can choose to clear
    the log (backing up the log is offered),
    then reproduce your issue, then look at just the events around the
    time of your issue.
     
  11. glee

    glee Flightless Bird

    "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
    > In the course of reinstalling my Canon printer (MF4350d) I have
    > consistently run into this error message once I have installed the
    > Canon drivers, which I have done multiple times in the past few days
    > trying to get my printer working again. The Canon techs threw up
    > their hands and said it is a Windows problem. I am using WinXP SP3.
    > Printer was working fine until we made the mistake of trying to udate
    > the drivers which required uninstalling the current drivers thus
    > putting me in this goofy neverland. Any suggestions? I am on the
    > verge of reformatting the hard drive for want of any other inspiration
    > and basically starting over. That's a ton of work and since I have no
    > idea why this error appears, I have no real confidence that it will
    > make a difference. (There may well be other reasons to reformat, like
    > I have so much stuff running andno idea what the heck it is...) What
    > is an INF? How would I recognize one? How can I tell if I have all
    > the "sections" in "the INF?" And if a section is missing--as the
    > error tells me--which section would that be and can I get a new
    > section to add to the INF? Do I just get a new INF? If so, where?


    Hi Joe,

    If you are comfortable going into the Registry with the Registry Editor
    (regedit.exe), open it and navigate in the left pane to this key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}

    Does that key exist or is it missing?

    If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318} key
    in the left pane, and look in the right pane.

    There should be 6 entries in the right pane, all of them REG_SZ types.

    The 6 values, and their data, should be:

    (Default) Printers
    Class Printer
    EnumPropPages32 Printui.dll,PrinterPropPageProvider
    Icon -4
    Installer32 Ntprint.dll,ClassInstall32
    NoDisplayClass 1

    Please post back and let me know if that is what you find.

    --
    Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
    A+
    http://dts-l.net/
     
  12. Joe McGuire

    Joe McGuire Flightless Bird

    There is no key starting with 4D36E979. ONe starts with 4D36E978 followed
    by several keys with a letter in place of the final numeral, e.g., 4D36E97B,
    C and D and the next is 4D36E980. WHen I search the registry I see a few
    examples of that key (the full key name) in some other parts of the registry
    but not at the location you specified.

    "glee" <glee29@spamindspring.com> wrote in message
    news:%23S6urq51KHA.220@TK2MSFTNGP06.phx.gbl...
    > "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    > news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
    >> In the course of reinstalling my Canon printer (MF4350d) I have
    >> consistently run into this error message once I have installed the Canon
    >> drivers, which I have done multiple times in the past few days trying to
    >> get my printer working again. The Canon techs threw up their hands and
    >> said it is a Windows problem. I am using WinXP SP3. Printer was working
    >> fine until we made the mistake of trying to udate the drivers which
    >> required uninstalling the current drivers thus putting me in this goofy
    >> neverland. Any suggestions? I am on the verge of reformatting the hard
    >> drive for want of any other inspiration and basically starting over.
    >> That's a ton of work and since I have no idea why this error appears, I
    >> have no real confidence that it will make a difference. (There may well
    >> be other reasons to reformat, like I have so much stuff running andno
    >> idea what the heck it is...) What is an INF? How would I recognize one?
    >> How can I tell if I have all the "sections" in "the INF?" And if a
    >> section is missing--as the error tells me--which section would that be
    >> and can I get a new section to add to the INF? Do I just get a new INF?
    >> If so, where?

    >
    > Hi Joe,
    >
    > If you are comfortable going into the Registry with the Registry Editor
    > (regedit.exe), open it and navigate in the left pane to this key:
    >
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}
    >
    > Does that key exist or is it missing?
    >
    > If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318} key
    > in the left pane, and look in the right pane.
    >
    > There should be 6 entries in the right pane, all of them REG_SZ types.
    >
    > The 6 values, and their data, should be:
    >
    > (Default) Printers
    > Class Printer
    > EnumPropPages32 Printui.dll,PrinterPropPageProvider
    > Icon -4
    > Installer32 Ntprint.dll,ClassInstall32
    > NoDisplayClass 1
    >
    > Please post back and let me know if that is what you find.
    >
    > --
    > Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
    > A+
    > http://dts-l.net/
    >
     
  13. HeyBub

    HeyBub Flightless Bird

    Joe McGuire wrote:
    > In the course of reinstalling my Canon printer (MF4350d) I have
    > consistently run into this error message once I have installed the
    > Canon drivers, which I have done multiple times in the past few days
    > trying to get my printer working again. The Canon techs threw up
    > their hands and said it is a Windows problem. I am using WinXP SP3.
    > Printer was working fine until we made the mistake of trying to udate
    > the drivers which required uninstalling the current drivers thus
    > putting me in this goofy neverland. Any suggestions? I am on the
    > verge of reformatting the hard drive for want of any other
    > inspiration and basically starting over. That's a ton of work and
    > since I have no idea why this error appears, I have no real
    > confidence that it will make a difference. (There may well be other
    > reasons to reformat, like I have so much stuff running andno idea
    > what the heck it is...) What is an INF? How would I recognize one? How
    > can I tell if I have all the "sections" in "the INF?" And if a
    > section is missing--as the error tells me--which section would that
    > be and can I get a new section to add to the INF? Do I just get a
    > new INF? If so, where?


    Did you DELETE/UNINSTALL the working drivers or merely install new ones? If
    the latter, you can roll back to a previous driver.
     
  14. glee

    glee Flightless Bird

    Well, that likely the cause of your problem....you need that registry
    key and its contents.

    You can manually create the "printer" key ad then the 6 String values,
    and then the data for the values (along with the "scanner" key if it is
    also missing) by following the steps in SOLUTION 1 on this page:
    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00035977

    OR

    you can copy and paste the lines below (between the dotted lines, and
    including the blank spaces at the end...important!) into Notepad, and
    save it with the name "printer.reg" (WITH the quotation marks) to your
    desktop, then right-click printer.reg and click Merge on the menu that
    appears:

    /---------------------------------------------------
    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}]
    "Class"="Printer"
    @="Printers"
    "Icon"="-4"
    "Installer32"="ntprint.dll,ClassInstall32"
    "NoDisplayClass"="1"
    "EnumPropPages32"="printui.dll,PrinterPropPageProvider"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}]
    "Class"="Image"
    @="Imaging devices"
    "Installer32"="sti_ci.dll,ClassInstall"
    "TroubleShooter-0"="hcp://help/tshoot/tsInputDev.htm"
    "Icon"="0"


    /---------------------------------------------------

    OR

    You can send your valid email address to me at glenvee @ gmail dot com,
    and I'll send you a zip file with the registry file in it.

    You will probably have to uninstall and reinstall the drivers and
    software for the printer afterwards.

    --
    Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
    A+
    http://dts-l.net/


    "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    news:-OfIOZ2C2KHA.1624@TK2MSFTNGP06.phx.gbl...
    > There is no key starting with 4D36E979. ONe starts with 4D36E978
    > followed by several keys with a letter in place of the final numeral,
    > e.g., 4D36E97B, C and D and the next is 4D36E980. WHen I search the
    > registry I see a few examples of that key (the full key name) in some
    > other parts of the registry but not at the location you specified.
    >
    > "glee" <glee29@spamindspring.com> wrote in message
    > news:%23S6urq51KHA.220@TK2MSFTNGP06.phx.gbl...
    >> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    >> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
    >>> In the course of reinstalling my Canon printer (MF4350d) I have
    >>> consistently run into this error message once I have installed the
    >>> Canon drivers, which I have done multiple times in the past few days
    >>> trying to get my printer working again. The Canon techs threw up
    >>> their hands and said it is a Windows problem. I am using WinXP SP3.
    >>> Printer was working fine until we made the mistake of trying to
    >>> udate the drivers which required uninstalling the current drivers
    >>> thus putting me in this goofy neverland. Any suggestions? I am on
    >>> the verge of reformatting the hard drive for want of any other
    >>> inspiration and basically starting over. That's a ton of work and
    >>> since I have no idea why this error appears, I have no real
    >>> confidence that it will make a difference. (There may well be other
    >>> reasons to reformat, like I have so much stuff running andno idea
    >>> what the heck it is...) What is an INF? How would I recognize one?
    >>> How can I tell if I have all the "sections" in "the INF?" And if a
    >>> section is missing--as the error tells me--which section would that
    >>> be and can I get a new section to add to the INF? Do I just get a
    >>> new INF? If so, where?

    >>
    >> Hi Joe,
    >>
    >> If you are comfortable going into the Registry with the Registry
    >> Editor
    >> (regedit.exe), open it and navigate in the left pane to this key:
    >>
    >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}
    >>
    >> Does that key exist or is it missing?
    >>
    >> If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318}
    >> key
    >> in the left pane, and look in the right pane.
    >>
    >> There should be 6 entries in the right pane, all of them REG_SZ
    >> types.
    >>
    >> The 6 values, and their data, should be:
    >>
    >> (Default) Printers
    >> Class Printer
    >> EnumPropPages32 Printui.dll,PrinterPropPageProvider
    >> Icon -4
    >> Installer32 Ntprint.dll,ClassInstall32
    >> NoDisplayClass 1
    >>
    >> Please post back and let me know if that is what you find.
    >>
     
  15. Joe McGuire

    Joe McGuire Flightless Bird

    I uninstalled them prior to any attempt to reinstall.

    "HeyBub" <heybub@gmail.com> wrote in message
    news:-OF4pdLD2KHA.3856@TK2MSFTNGP04.phx.gbl...
    > Joe McGuire wrote:
    >> In the course of reinstalling my Canon printer (MF4350d) I have
    >> consistently run into this error message once I have installed the
    >> Canon drivers, which I have done multiple times in the past few days
    >> trying to get my printer working again. The Canon techs threw up
    >> their hands and said it is a Windows problem. I am using WinXP SP3.
    >> Printer was working fine until we made the mistake of trying to udate
    >> the drivers which required uninstalling the current drivers thus
    >> putting me in this goofy neverland. Any suggestions? I am on the
    >> verge of reformatting the hard drive for want of any other
    >> inspiration and basically starting over. That's a ton of work and
    >> since I have no idea why this error appears, I have no real
    >> confidence that it will make a difference. (There may well be other
    >> reasons to reformat, like I have so much stuff running andno idea
    >> what the heck it is...) What is an INF? How would I recognize one? How
    >> can I tell if I have all the "sections" in "the INF?" And if a
    >> section is missing--as the error tells me--which section would that
    >> be and can I get a new section to add to the INF? Do I just get a
    >> new INF? If so, where?

    >
    > Did you DELETE/UNINSTALL the working drivers or merely install new ones?
    > If the latter, you can roll back to a previous driver.
    >
     
  16. Joe McGuire

    Joe McGuire Flightless Bird

    No luck with these steps.

    "DL" <invalid@nowhere.com> wrote in message
    news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
    > Run disk cleanup and clear your temp files. Disconnect your printer,
    > reboot the PC
    > Visit Cannon site, download / install the drivers
    > http://software.canon-europe.com/products/0010667.asp
    >
    > Reformatting is probably unwise with your apparent limited knowledge - no
    > slight intended
    >
    >
    > "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    > news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
    >> In the course of reinstalling my Canon printer (MF4350d) I have
    >> consistently run into this error message once I have installed the Canon
    >> drivers, which I have done multiple times in the past few days trying to
    >> get my printer working again. The Canon techs threw up their hands and
    >> said it is a Windows problem. I am using WinXP SP3. Printer was working
    >> fine until we made the mistake of trying to udate the drivers which
    >> required uninstalling the current drivers thus putting me in this goofy
    >> neverland. Any suggestions? I am on the verge of reformatting the hard
    >> drive for want of any other inspiration and basically starting over.
    >> That's a ton of work and since I have no idea why this error appears, I
    >> have no real confidence that it will make a difference. (There may well
    >> be other reasons to reformat, like I have so much stuff running andno
    >> idea what the heck it is...) What is an INF? How would I recognize one?
    >> How can I tell if I have all the "sections" in "the INF?" And if a
    >> section is missing--as the error tells me--which section would that be
    >> and can I get a new section to add to the INF? Do I just get a new INF?
    >> If so, where?
    >>
     
  17. Joe McGuire

    Joe McGuire Flightless Bird

    Sadly, no luck.

    "Elmo" <elmogeek@xxx.invalid> wrote in message
    news:etywE201KHA.5828@TK2MSFTNGP02.phx.gbl...
    > Joe McGuire wrote:
    >> In the course of reinstalling my Canon printer (MF4350d), I have
    >> consistently
    >> run into this error message, once I have installed the Canon drivers,
    >> which I
    >> have done multiple times in the past few days, trying to get my printer
    >> working again. The Canon techs threw up their hands and said it is a
    >> Windows problem. I am using WinXP SP3. Printer was working fine until
    >> we
    >> made the mistake of trying to update the drivers, which required
    >> uninstalling
    >> the current drivers, thus putting me in this goofy Neverland. Any
    >> suggestions? I am on the verge of reformatting the hard drive, for want
    >> of
    >> any other inspiration, and basically starting over. That's a ton of work
    >> and
    >> since I have no idea why this error appears, I have no real confidence
    >> that
    >> it will make a difference. (There may well be other reasons to reformat,
    >> like I have so much stuff running and no idea what the heck it is...)
    >> What
    >> is an INF? How would I recognize one? How can I tell if I have all the
    >> "sections" in "the INF?" And if a section is missing--as the error tells
    >> me--which section would that be, and can I get a new section to add to
    >> the
    >> INF? Do I just get a new INF? If so, where?

    >
    > INF is just an extension, like INI. INI usually stands for
    > "initialization" and .INF usually stands for "information".
    >
    > http://en.wikipedia.org/wiki/INF_file
    > http://en.wikipedia.org/wiki/INI_file
    >
    > Here's what I would do: Disable your antivirus, firewall and other
    > malware protection, and try the install again. Also try the install in
    > Safe Mode.
    >
    > Download the latest drivers here:
    >
    > http://www.usa.canon.com/consumer/c...oadDetailTabAct&fcategoryid=335&modelid=17450
    >
    > MF4350d UFR II Printer Driver for Windows 2000/XP/Vista/Windows 7
    > MF4350_MFDrivers_Win_x32_us_EN-7.exe
    >
    > --
    > Joe =o)
     
  18. Jose

    Jose Flightless Bird

    On Apr 10, 5:38 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
    > I uninstalled them prior to any attempt to reinstall.
    >


    I am compelled to repeat previous queries:

    Did you download the software from the Canon WWW site - it looks like
    they updated their stuff 11/09ish... Maybe their new stuff is
    somehow
    defective - do you have an installation CD that you think might have
    worked before?

    If you are using an old CD, maybe it is now out of date since many MS
    updates may have been installed since your successful printer
    installation.

    I know this part is boring, but I hope you will do it anyway:

    Please provide additional information about your system:

    Click Start, Run and in the box enter:

    msinfo32

    Click OK, and when the System Summary info appears, click Edit, Select
    All, Copy and then paste the information back here.
    There will be some personal information (like System Name and User
    Name), and whatever appears to be private information to you, just
    delete it from the pasted information.

    This will minimize back and forth Q&A and eliminate guesswork.

    There may also be clues in the Event Log and here is how to post them
    if that is the case:

    Look in the Event Viewer for clues around the time of the incident.

    Here is a method to post the specific information about individual
    events.

    To see the Event Viewer logs, click Start, Settings, Control Panel,
    Administrative Tools, Event Viewer.

    A shortcut to Event Viewer is to click Start, Run and in the box
    enter:

    %SystemRoot%\system32\eventvwr.msc /s

    Click OK to launch the Event Viewer.

    The most interesting logs are usually the Application and System. Some
    logs may be almost or completely empty. Not every event is a problem,
    some are informational messages that things are working okay and some
    are warnings.

    No event should defy reasonable explanation.

    Each event is sorted by Date and Time. Errors will have red Xs,
    Warnings will have yellow !s. Information messages have white is. Not
    every Error or Warning event
    means there is a serious issue.

    Some are excusable at startup time when Windows is booting. Try to
    find just the events at the date
    and time around your problem.

    If you double click an event, it will open a Properties windows with
    more information. On the right are black up and down arrow buttons to
    scroll through the open events. The third button that looks like two
    pages on top of each other is used to copy the event details to your
    Windows clipboard.

    When you find an interesting event that occurred around the time of
    your issue, click the third button under the up and down arrows to
    copy the details and then you can paste the details (right click,
    Paste or CTRL-V) the detail text back here for analysis.

    To get a fresh start on any Event Viewer log, you can choose to clear
    the log (backing up the log is offered), then reproduce your issue,
    then look at just the events around the time of your issue.
     
  19. glee

    glee Flightless Bird

    If you're not goin g to replace the Registry key I told you about,
    you're wasting your time...that key and its contents are necessary for
    your printer installtion, Joe.
    --
    Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
    A+
    http://dts-l.net/

    "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    news:-O7IgiZP2KHA.3844@TK2MSFTNGP05.phx.gbl...
    > No luck with these steps.
    >
    > "DL" <invalid@nowhere.com> wrote in message
    > news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
    >> Run disk cleanup and clear your temp files. Disconnect your printer,
    >> reboot the PC
    >> Visit Cannon site, download / install the drivers
    >> http://software.canon-europe.com/products/0010667.asp
    >>
    >> Reformatting is probably unwise with your apparent limited
    >> knowledge - no slight intended
    >>
    >>
    >> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    >> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
    >>> In the course of reinstalling my Canon printer (MF4350d) I have
    >>> consistently run into this error message once I have installed the
    >>> Canon drivers, which I have done multiple times in the past few days
    >>> trying to get my printer working again. The Canon techs threw up
    >>> their hands and said it is a Windows problem. I am using WinXP SP3.
    >>> Printer was working fine until we made the mistake of trying to
    >>> udate the drivers which required uninstalling the current drivers
    >>> thus putting me in this goofy neverland. Any suggestions? I am on
    >>> the verge of reformatting the hard drive for want of any other
    >>> inspiration and basically starting over. That's a ton of work and
    >>> since I have no idea why this error appears, I have no real
    >>> confidence that it will make a difference. (There may well be other
    >>> reasons to reformat, like I have so much stuff running andno idea
    >>> what the heck it is...) What is an INF? How would I recognize one?
    >>> How can I tell if I have all the "sections" in "the INF?" And if a
    >>> section is missing--as the error tells me--which section would that
    >>> be and can I get a new section to add to the INF? Do I just get a
    >>> new INF? If so, where?
    >>>

    >
    >
     
  20. Joe McGuire

    Joe McGuire Flightless Bird

    I actually want to do that. I just wanted to advise DL that his suggestion
    had no effect. In response to your suggestion (in a separate thread) I had
    posted a question or two--and my interest in your offer of a zip file to
    replace that registry key. I am depressed that my printer has been out of
    service because of this--and I have to fly to California tomorrow on
    business. Can't take the printer with me so it's not the end of the world.
    But until I get the printer back in gear I can't print anything to take
    along.

    "glee" <glee29@spamindspring.com> wrote in message
    news:-Onx$WZR2KHA.1708@TK2MSFTNGP05.phx.gbl...
    > If you're not goin g to replace the Registry key I told you about, you're
    > wasting your time...that key and its contents are necessary for your
    > printer installtion, Joe.
    > --
    > Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
    > A+
    > http://dts-l.net/
    >
    > "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    > news:-O7IgiZP2KHA.3844@TK2MSFTNGP05.phx.gbl...
    >> No luck with these steps.
    >>
    >> "DL" <invalid@nowhere.com> wrote in message
    >> news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
    >>> Run disk cleanup and clear your temp files. Disconnect your printer,
    >>> reboot the PC
    >>> Visit Cannon site, download / install the drivers
    >>> http://software.canon-europe.com/products/0010667.asp
    >>>
    >>> Reformatting is probably unwise with your apparent limited knowledge -
    >>> no slight intended
    >>>
    >>>
    >>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
    >>> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
    >>>> In the course of reinstalling my Canon printer (MF4350d) I have
    >>>> consistently run into this error message once I have installed the
    >>>> Canon drivers, which I have done multiple times in the past few days
    >>>> trying to get my printer working again. The Canon techs threw up their
    >>>> hands and said it is a Windows problem. I am using WinXP SP3. Printer
    >>>> was working fine until we made the mistake of trying to udate the
    >>>> drivers which required uninstalling the current drivers thus putting me
    >>>> in this goofy neverland. Any suggestions? I am on the verge of
    >>>> reformatting the hard drive for want of any other inspiration and
    >>>> basically starting over. That's a ton of work and since I have no idea
    >>>> why this error appears, I have no real confidence that it will make a
    >>>> difference. (There may well be other reasons to reformat, like I have
    >>>> so much stuff running andno idea what the heck it is...) What is an
    >>>> INF? How would I recognize one? How can I tell if I have all the
    >>>> "sections" in "the INF?" And if a section is missing--as the error
    >>>> tells me--which section would that be and can I get a new section to
    >>>> add to the INF? Do I just get a new INF? If so, where?
    >>>>

    >>
    >>

    >
     

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