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Required section not found in the INF

J

Joe McGuire

Flightless Bird
Sorry, I was not very clear. Yes, I uninstalled the printer each time. And
I tried (1) the original CD that came with the printer; (2) a CD Canon sent
me a day or so ago; and (3) downloading from their download site with a
Canon tech on the line. THe result was always the same.

SYSTEM SUMMARY 04/10/2010:
OS Name: Microsoft Windows XP Professional
Version: 5.1.2600 Service Pack 3 Build
2600
OS Manufacturer: Microsoft Corporation
System Name: JWM
System Manufacturer: Dell Computer Corporation
System Model: Inspiron 600m
System Type: X86-based PC
Processor: x86 Family 6 Model 13 Stepping 6
GenuineIntel ~1594 Mhz
BIOS Version/Date: Dell Computer Corporation A17, 6/29/2005
SMBIOS Version: 2.3
Windows Directory: C:/WINDOWS
System Directory: C:/WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
Locale: United States
Hardware Abstraction Layer: Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name: JWM\Joe
Time Zone: Eastern Daylight Time
Total Physical Memory: 2,048.00 MB
Available Physical Memory: 1.09 GB
Total Virtual Memory: 2.00 GB
Available Virtual Memory: 1.96 GB
Page File Space: 5.27 GB
Page File: C:/pagefile.sys

As far as I can tell this is the same System SUmmary information as I posted
4/8 in response to your question.

Gathering Event Log stuff.


"Jose" <jose_ease@yahoo.com> wrote in message
news:b46e3271-4006-42c8-b9c0-4f890059980d@b23g2000yqn.googlegroups.com...
On Apr 10, 5:38 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
> I uninstalled them prior to any attempt to reinstall.
>

I am compelled to repeat previous queries:

Did you download the software from the Canon WWW site - it looks like
they updated their stuff 11/09ish... Maybe their new stuff is
somehow
defective - do you have an installation CD that you think might have
worked before?

If you are using an old CD, maybe it is now out of date since many MS
updates may have been installed since your successful printer
installation.

I know this part is boring, but I hope you will do it anyway:

Please provide additional information about your system:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.
There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

This will minimize back and forth Q&A and eliminate guesswork.

There may also be clues in the Event Log and here is how to post them
if that is the case:

Look in the Event Viewer for clues around the time of the incident.

Here is a method to post the specific information about individual
events.

To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.

A shortcut to Event Viewer is to click Start, Run and in the box
enter:

%SystemRoot%\system32\eventvwr.msc /s

Click OK to launch the Event Viewer.

The most interesting logs are usually the Application and System. Some
logs may be almost or completely empty. Not every event is a problem,
some are informational messages that things are working okay and some
are warnings.

No event should defy reasonable explanation.

Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s. Information messages have white is. Not
every Error or Warning event
means there is a serious issue.

Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.

If you double click an event, it will open a Properties windows with
more information. On the right are black up and down arrow buttons to
scroll through the open events. The third button that looks like two
pages on top of each other is used to copy the event details to your
Windows clipboard.

When you find an interesting event that occurred around the time of
your issue, click the third button under the up and down arrows to
copy the details and then you can paste the details (right click,
Paste or CTRL-V) the detail text back here for analysis.

To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered), then reproduce your issue,
then look at just the events around the time of your issue.
 
G

glee

Flightless Bird
I've looked through this entire thread, both here and using Google
Groups search, and there is no further reply to me nor any mention of
your interest in getting a zip file of it from me. Where did you post
the reply you refer to? It is not appearing here.

The Google Groups search result for this thread also does not show it:
http://groups.google.com/group/micr...ound+insubject:in+insubject:the+insubject:INF

Use the email address I gave in my reply, to send me your email address,
and I'll send the zip. Otherwise, use the .reg file contents I posted
in my reply, to make the .reg file yourself, with Notepad.
--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/


"Joe McGuire" <mcguirejw@comcast.net> wrote in message
news:urbd3hR2KHA.5448@TK2MSFTNGP02.phx.gbl...
>I actually want to do that. I just wanted to advise DL that his
>suggestion had no effect. In response to your suggestion (in a
>separate thread) I had posted a question or two--and my interest in
>your offer of a zip file to replace that registry key. I am depressed
>that my printer has been out of service because of this--and I have to
>fly to California tomorrow on business. Can't take the printer with me
>so it's not the end of the world. But until I get the printer back in
>gear I can't print anything to take along.
>
> "glee" <glee29@spamindspring.com> wrote in message
> news:-Onx$WZR2KHA.1708@TK2MSFTNGP05.phx.gbl...
>> If you're not goin g to replace the Registry key I told you about,
>> you're wasting your time...that key and its contents are necessary
>> for your printer installtion, Joe.
>> --
>> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
>> A+
>> http://dts-l.net/
>>
>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
>> news:-O7IgiZP2KHA.3844@TK2MSFTNGP05.phx.gbl...
>>> No luck with these steps.
>>>
>>> "DL" <invalid@nowhere.com> wrote in message
>>> news:e%23Z$Ct01KHA.264@TK2MSFTNGP05.phx.gbl...
>>>> Run disk cleanup and clear your temp files. Disconnect your
>>>> printer, reboot the PC
>>>> Visit Cannon site, download / install the drivers
>>>> http://software.canon-europe.com/products/0010667.asp
>>>>
>>>> Reformatting is probably unwise with your apparent limited
>>>> knowledge - no slight intended
>>>>
>>>>
>>>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
>>>> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>>>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>>>> consistently run into this error message once I have installed the
>>>>> Canon drivers, which I have done multiple times in the past few
>>>>> days trying to get my printer working again. The Canon techs
>>>>> threw up their hands and said it is a Windows problem. I am using
>>>>> WinXP SP3. Printer was working fine until we made the mistake of
>>>>> trying to udate the drivers which required uninstalling the
>>>>> current drivers thus putting me in this goofy neverland. Any
>>>>> suggestions? I am on the verge of reformatting the hard drive for
>>>>> want of any other inspiration and basically starting over. That's
>>>>> a ton of work and since I have no idea why this error appears, I
>>>>> have no real confidence that it will make a difference. (There
>>>>> may well be other reasons to reformat, like I have so much stuff
>>>>> running andno idea what the heck it is...) What is an INF? How
>>>>> would I recognize one? How can I tell if I have all the "sections"
>>>>> in "the INF?" And if a section is missing--as the error tells
>>>>> me--which section would that be and can I get a new section to add
>>>>> to the INF? Do I just get a new INF? If so, where?
>>>>>
>>>
>>>
>>
>
>
 
J

Joe McGuire

Flightless Bird
Earlier this evening I cleared the Event Log and then installed the Canon
printer using the recent Canon CD. Same failure, of course. When I looked
at the event log I saw a warning and an error but these had no discernible
connection with Canon or printers as far as I could tell.

"Joe McGuire" <mcguirejw@comcast.net> wrote in message
news:eqXJEwR2KHA.556@TK2MSFTNGP04.phx.gbl...
> Sorry, I was not very clear. Yes, I uninstalled the printer each time.
> And I tried (1) the original CD that came with the printer; (2) a CD Canon
> sent me a day or so ago; and (3) downloading from their download site with
> a Canon tech on the line. THe result was always the same.
>
> SYSTEM SUMMARY 04/10/2010:
> OS Name: Microsoft Windows XP Professional
> Version: 5.1.2600 Service Pack 3 Build
> 2600
> OS Manufacturer: Microsoft Corporation
> System Name: JWM
> System Manufacturer: Dell Computer Corporation
> System Model: Inspiron 600m
> System Type: X86-based PC
> Processor: x86 Family 6 Model 13 Stepping 6
> GenuineIntel ~1594 Mhz
> BIOS Version/Date: Dell Computer Corporation A17,
> 6/29/2005
> SMBIOS Version: 2.3
> Windows Directory: C:/WINDOWS
> System Directory: C:/WINDOWS\system32
> Boot Device: \Device\HarddiskVolume2
> Locale: United States
> Hardware Abstraction Layer: Version = "5.1.2600.5512 (xpsp.080413-2111)"
> User Name: JWM\Joe
> Time Zone: Eastern Daylight Time
> Total Physical Memory: 2,048.00 MB
> Available Physical Memory: 1.09 GB
> Total Virtual Memory: 2.00 GB
> Available Virtual Memory: 1.96 GB
> Page File Space: 5.27 GB
> Page File: C:/pagefile.sys
>
> As far as I can tell this is the same System SUmmary information as I
> posted 4/8 in response to your question.
>
> Gathering Event Log stuff.
>
>
> "Jose" <jose_ease@yahoo.com> wrote in message
> news:b46e3271-4006-42c8-b9c0-4f890059980d@b23g2000yqn.googlegroups.com...
> On Apr 10, 5:38 pm, "Joe McGuire" <mcguir...@comcast.net> wrote:
>> I uninstalled them prior to any attempt to reinstall.
>>
>
> I am compelled to repeat previous queries:
>
> Did you download the software from the Canon WWW site - it looks like
> they updated their stuff 11/09ish... Maybe their new stuff is
> somehow
> defective - do you have an installation CD that you think might have
> worked before?
>
> If you are using an old CD, maybe it is now out of date since many MS
> updates may have been installed since your successful printer
> installation.
>
> I know this part is boring, but I hope you will do it anyway:
>
> Please provide additional information about your system:
>
> Click Start, Run and in the box enter:
>
> msinfo32
>
> Click OK, and when the System Summary info appears, click Edit, Select
> All, Copy and then paste the information back here.
> There will be some personal information (like System Name and User
> Name), and whatever appears to be private information to you, just
> delete it from the pasted information.
>
> This will minimize back and forth Q&A and eliminate guesswork.
>
> There may also be clues in the Event Log and here is how to post them
> if that is the case:
>
> Look in the Event Viewer for clues around the time of the incident.
>
> Here is a method to post the specific information about individual
> events.
>
> To see the Event Viewer logs, click Start, Settings, Control Panel,
> Administrative Tools, Event Viewer.
>
> A shortcut to Event Viewer is to click Start, Run and in the box
> enter:
>
> %SystemRoot%\system32\eventvwr.msc /s
>
> Click OK to launch the Event Viewer.
>
> The most interesting logs are usually the Application and System. Some
> logs may be almost or completely empty. Not every event is a problem,
> some are informational messages that things are working okay and some
> are warnings.
>
> No event should defy reasonable explanation.
>
> Each event is sorted by Date and Time. Errors will have red Xs,
> Warnings will have yellow !s. Information messages have white is. Not
> every Error or Warning event
> means there is a serious issue.
>
> Some are excusable at startup time when Windows is booting. Try to
> find just the events at the date
> and time around your problem.
>
> If you double click an event, it will open a Properties windows with
> more information. On the right are black up and down arrow buttons to
> scroll through the open events. The third button that looks like two
> pages on top of each other is used to copy the event details to your
> Windows clipboard.
>
> When you find an interesting event that occurred around the time of
> your issue, click the third button under the up and down arrows to
> copy the details and then you can paste the details (right click,
> Paste or CTRL-V) the detail text back here for analysis.
>
> To get a fresh start on any Event Viewer log, you can choose to clear
> the log (backing up the log is offered), then reproduce your issue,
> then look at just the events around the time of your issue.
>
 
J

Joe McGuire

Flightless Bird
Yes, that did it! Thanks for your help!

"glee" <glee29@spamindspring.com> wrote in message
news:%231BA0aE2KHA.5820@TK2MSFTNGP06.phx.gbl...
> Well, that likely the cause of your problem....you need that registry key
> and its contents.
>
> You can manually create the "printer" key ad then the 6 String values, and
> then the data for the values (along with the "scanner" key if it is also
> missing) by following the steps in SOLUTION 1 on this page:
> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00035977
>
> OR
>
> you can copy and paste the lines below (between the dotted lines, and
> including the blank spaces at the end...important!) into Notepad, and save
> it with the name "printer.reg" (WITH the quotation marks) to your desktop,
> then right-click printer.reg and click Merge on the menu that appears:
>
> /---------------------------------------------------
> Windows Registry Editor Version 5.00
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}]
> "Class"="Printer"
> @="Printers"
> "Icon"="-4"
> "Installer32"="ntprint.dll,ClassInstall32"
> "NoDisplayClass"="1"
> "EnumPropPages32"="printui.dll,PrinterPropPageProvider"
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}]
> "Class"="Image"
> @="Imaging devices"
> "Installer32"="sti_ci.dll,ClassInstall"
> "TroubleShooter-0"="hcp://help/tshoot/tsInputDev.htm"
> "Icon"="0"
>
>
> /---------------------------------------------------
>
> OR
>
> You can send your valid email address to me at glenvee @ gmail dot com,
> and I'll send you a zip file with the registry file in it.
>
> You will probably have to uninstall and reinstall the drivers and software
> for the printer afterwards.
>
> --
> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
> A+
> http://dts-l.net/
>
>
> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
> news:-OfIOZ2C2KHA.1624@TK2MSFTNGP06.phx.gbl...
>> There is no key starting with 4D36E979. ONe starts with 4D36E978
>> followed by several keys with a letter in place of the final numeral,
>> e.g., 4D36E97B, C and D and the next is 4D36E980. WHen I search the
>> registry I see a few examples of that key (the full key name) in some
>> other parts of the registry but not at the location you specified.
>>
>> "glee" <glee29@spamindspring.com> wrote in message
>> news:%23S6urq51KHA.220@TK2MSFTNGP06.phx.gbl...
>>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
>>> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>>> consistently run into this error message once I have installed the
>>>> Canon drivers, which I have done multiple times in the past few days
>>>> trying to get my printer working again. The Canon techs threw up their
>>>> hands and said it is a Windows problem. I am using WinXP SP3. Printer
>>>> was working fine until we made the mistake of trying to udate the
>>>> drivers which required uninstalling the current drivers thus putting me
>>>> in this goofy neverland. Any suggestions? I am on the verge of
>>>> reformatting the hard drive for want of any other inspiration and
>>>> basically starting over. That's a ton of work and since I have no idea
>>>> why this error appears, I have no real confidence that it will make a
>>>> difference. (There may well be other reasons to reformat, like I have
>>>> so much stuff running andno idea what the heck it is...) What is an
>>>> INF? How would I recognize one? How can I tell if I have all the
>>>> "sections" in "the INF?" And if a section is missing--as the error
>>>> tells me--which section would that be and can I get a new section to
>>>> add to the INF? Do I just get a new INF? If so, where?
>>>
>>> Hi Joe,
>>>
>>> If you are comfortable going into the Registry with the Registry Editor
>>> (regedit.exe), open it and navigate in the left pane to this key:
>>>
>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}
>>>
>>> Does that key exist or is it missing?
>>>
>>> If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318} key
>>> in the left pane, and look in the right pane.
>>>
>>> There should be 6 entries in the right pane, all of them REG_SZ types.
>>>
>>> The 6 values, and their data, should be:
>>>
>>> (Default) Printers
>>> Class Printer
>>> EnumPropPages32 Printui.dll,PrinterPropPageProvider
>>> Icon -4
>>> Installer32 Ntprint.dll,ClassInstall32
>>> NoDisplayClass 1
>>>
>>> Please post back and let me know if that is what you find.
>>>
>
 
G

glee

Flightless Bird
Re: Required section not found in the INF...RESOLVED

Glad to hear it, and that you finally got around to trying my
suggestion! :)


"Joe McGuire" <mcguirejw@comcast.net> wrote in message
news:epRMmAX2KHA.5448@TK2MSFTNGP02.phx.gbl...
> Yes, that did it! Thanks for your help!
>
> "glee" <glee29@spamindspring.com> wrote in message
> news:%231BA0aE2KHA.5820@TK2MSFTNGP06.phx.gbl...
>> Well, that likely the cause of your problem....you need that registry
>> key and its contents.
>>
>> You can manually create the "printer" key ad then the 6 String
>> values, and then the data for the values (along with the "scanner"
>> key if it is also missing) by following the steps in SOLUTION 1 on
>> this page:
>> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00035977
>>
>> OR
>>
>> you can copy and paste the lines below (between the dotted lines, and
>> including the blank spaces at the end...important!) into Notepad, and
>> save it with the name "printer.reg" (WITH the quotation marks) to
>> your desktop, then right-click printer.reg and click Merge on the
>> menu that appears:
>>
>> /---------------------------------------------------
>> Windows Registry Editor Version 5.00
>>
>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}]
>> "Class"="Printer"
>> @="Printers"
>> "Icon"="-4"
>> "Installer32"="ntprint.dll,ClassInstall32"
>> "NoDisplayClass"="1"
>> "EnumPropPages32"="printui.dll,PrinterPropPageProvider"
>>
>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}]
>> "Class"="Image"
>> @="Imaging devices"
>> "Installer32"="sti_ci.dll,ClassInstall"
>> "TroubleShooter-0"="hcp://help/tshoot/tsInputDev.htm"
>> "Icon"="0"
>>
>>
>> /---------------------------------------------------
>>
>> OR
>>
>> You can send your valid email address to me at glenvee @ gmail dot
>> com, and I'll send you a zip file with the registry file in it.
>>
>> You will probably have to uninstall and reinstall the drivers and
>> software for the printer afterwards.
>>
>>
>>
>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
>> news:-OfIOZ2C2KHA.1624@TK2MSFTNGP06.phx.gbl...
>>> There is no key starting with 4D36E979. ONe starts with 4D36E978
>>> followed by several keys with a letter in place of the final
>>> numeral, e.g., 4D36E97B, C and D and the next is 4D36E980. WHen I
>>> search the registry I see a few examples of that key (the full key
>>> name) in some other parts of the registry but not at the location
>>> you specified.
>>>
>>> "glee" <glee29@spamindspring.com> wrote in message
>>> news:%23S6urq51KHA.220@TK2MSFTNGP06.phx.gbl...
>>>> "Joe McGuire" <mcguirejw@comcast.net> wrote in message
>>>> news:un0pDd01KHA.3652@TK2MSFTNGP04.phx.gbl...
>>>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>>>> consistently run into this error message once I have installed the
>>>>> Canon drivers, which I have done multiple times in the past few
>>>>> days trying to get my printer working again. The Canon techs
>>>>> threw up their hands and said it is a Windows problem. I am using
>>>>> WinXP SP3. Printer was working fine until we made the mistake of
>>>>> trying to udate the drivers which required uninstalling the
>>>>> current drivers thus putting me in this goofy neverland. Any
>>>>> suggestions? I am on the verge of reformatting the hard drive for
>>>>> want of any other inspiration and basically starting over. That's
>>>>> a ton of work and since I have no idea why this error appears, I
>>>>> have no real confidence that it will make a difference. (There
>>>>> may well be other reasons to reformat, like I have so much stuff
>>>>> running andno idea what the heck it is...) What is an INF? How
>>>>> would I recognize one? How can I tell if I have all the "sections"
>>>>> in "the INF?" And if a section is missing--as the error tells
>>>>> me--which section would that be and can I get a new section to add
>>>>> to the INF? Do I just get a new INF? If so, where?
>>>>
>>>> Hi Joe,
>>>>
>>>> If you are comfortable going into the Registry with the Registry
>>>> Editor
>>>> (regedit.exe), open it and navigate in the left pane to this key:
>>>>
>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}
>>>>
>>>> Does that key exist or is it missing?
>>>>
>>>> If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318}
>>>> key
>>>> in the left pane, and look in the right pane.
>>>>
>>>> There should be 6 entries in the right pane, all of them REG_SZ
>>>> types.
>>>>
>>>> The 6 values, and their data, should be:
>>>>
>>>> (Default) Printers
>>>> Class Printer
>>>> EnumPropPages32 Printui.dll,PrinterPropPageProvider
>>>> Icon -4
>>>> Installer32 Ntprint.dll,ClassInstall32
>>>> NoDisplayClass 1
>>>>
>>>> Please post back and let me know if that is what you find.
>>>>

--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/
 
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