There is a very good chance that you are seeing the effects of a hijackware
infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/
Otherwise...
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm
3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
Checking for/Help with Hijackware:
•
http://mvps.org/winhelp2002/unwanted.htm
•
http://inetexplorer.mvps.org/tshoot.html
•
http://www.mvps.org/sramesh2k/Malware_Defence.htm
•
http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
sheila4typing wrote:
> I looked on both those websites for parental control to figure out how to
> make sure this is not turned on and there is nothing, only how to set it
> up;
> which I do not want to do. I do not think it is on because you have to
> have
> 2 accounts to use parental controls if I remember correctly.
>
> I added facebook to the sites and allowed cookies
> Facebook will still not let me in.
> Interesting how when I am on the login page for facebook at the botton
> just
> about the taskbar it has a circle with a line through it and says
> Restricted
> Sites Protected Mode: On and then has a picture with an eye and circle
> and
> line through that; which is privacy report. I clicked on that and it
> showed
> the restriced sites; httpwww.facebook.com/home.php? and
> httpwww.facebook.com/login.php and shows both websites as blocked. I
> selected each website and clicked summary and at the bottom left it is
> checked always allow this site to use cookies.
>
> "PA Bear [MS MVP]" wrote:
>
>>> When I did #4 I used the Fix it for me button, was that correct?
>>
>> Yes.
>>
>>> When I did #5 I could not find anything on the website for making sure
>>> parental controls were not on...
>>
>> Parental Controls (capitilized) is a Vista component, not something you'd
>> find on any website. See...
>>
>> HOW TO Set up Parental Controls
>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
>>
>> Limit the content that children can view on the web (using Parental
>> Controls)
>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
>>
>>> ...I did try to open the welcome screen for facebook and put in my
>>> password and when I signed it it went back to the same welcome screen.
>>
>> IE Tools | Internet Options | Privacy | Sites: type...
>>
>> facebook.com
>>
>> and click on the Allow (cookies) button.
>>
>>
>> sheila4typing wrote:
>>> I did all step but have a couple questions.
>>> When I did #4 I used the Fix it for me button, was that correct?
>>> When I did #5 I could not find anything on the website for making sure
>>> parental controls were not on, but I went to parental controls and the
>>> only
>>> person list was my son with no password. If I remember correctly when I
>>> set
>>> this up last time I was the administrator. I am assuming by this that
>>> they
>>> are not set. After I formatted I never set this up again. I was not
>>> sure
>>> about the rest of #5 when you said facebook.com is not blocked *and*
>>> "some
>>> web content [is not] blocked automatically," [2] see if the behavior
>>> persists I did try to open the welcome screen for facebook and put in my
>>> password and when I signed it it went back to the same welcome screen.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Humor me and do the following:
>>>>
>>>> 1. Download the Norton Removal Tool, saving it to your desktop:
>>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
>>>>
>>>> 2. Close all open applications (i.e., anything with an icon on the
>>>> taskbar).
>>>>
>>>> 3. Right-click on the file you saved in #1 above and select Run as
>>>> Administrator to run the utility. Don't TOUCH your keyboard until the
>>>> run
>>>> completes, then reboot.
>>>>
>>>> 4. Reset IE7 Advanced settings per
>>>> http://support.microsoft.com/kb/923737
>>>> &
>>>> reboot once more.
>>>>
>>>> 5. After making certain that Parental Controls is not enabled [1] or
>>>> that
>>>> facebook.com is not blocked *and* "some web content [is not] blocked
>>>> automatically," [2] see if the behavior persists.
>>>>
>>>> ==========================
>>>> [1]
>>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
>>>>
>>>> [2]
>>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
>>>>
>>>>
>>>> sheila4typing wrote:
>>>>> 1 - Windows Vista Home Service Pack 2
>>>>> 2a - AVG anti-virus, Spybot and AD-Aware. They are all current. We
>>>>> run
>>>>> each of them once a week. No third-party, just Windows firewall and
>>>>> is
>>>>> turned on.
>>>>> 2b - Nothing came with the computer. Before I formatted I have Norton
>>>>> but
>>>>> did not put it back on.
>>>>> 3 - There is no mention of facebook in restricted sites.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> 1. Right-click on My Computer & select Properties: What Windows
>>>>>> version
>>>>>> is
>>>>>> displayed in the resulting General tab (e.g., Windows XP Professional
>>>>>> Service Pack 1; Windows Vista Ultimate Service Pack 2)?
>>>>>>
>>>>>> 2a. What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>
>>>>>> 2b. Has a(another) Norton or McAfee application ever been installed
>>>>>> on
>>>>>> the
>>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>>> bought
>>>>>> it and which would have been reinstalled, but invalid, when you
>>>>>> reinstalled
>>>>>> Windows "about 6 months ago")?
>>>>>>
>>>>>> 3. IE Tools | Internet Options | Security | click on/highlight
>>>>>> Restricted
>>>>>> Sites | click on Sites button: Closely examine the list. If
>>>>>> www.facebook.com and/or *.facebook.com is listed, select/highlight it
>>>>>> then
>>>>>> click on the Remove button. Close IE, reboot & test.
>>>>>>
>>>>>>
>>>>>> sheila4typing wrote:
>>>>>>> Wow, now I am really confused. About 6 months ago I reformatted his
>>>>>>> computer and removed the parental controls (he is the admin - no
>>>>>>> password
>>>>>>> etc) and I know I went into IE Tools | Internet Options | Security |
>>>>>>> Restricted Sites and put in that website. Once I did that I
>>>>>>> verified
>>>>>>> he
>>>>>>> could not get into facebook. I am wondering now if he went in there
>>>>>>> and
>>>>>>> messed with something. When I go to www.facebook.com on that page
>>>>>>> before
>>>>>>> I
>>>>>>> log on it says Javascript is disabled on your browser. I went ahead
>>>>>>> and
>>>>>>> logged in to my account and takes me to the same log in page over
>>>>>>> and
>>>>>>> over.
>>>>>>> Any suggestions?
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> You missed the point: Placing a website in Restricted Sites
>>>>>>>> security
>>>>>>>> zone
>>>>>>>> [as in IE Tools | Internet Options | Security | Restricted Sites]
>>>>>>>> does
>>>>>>>> NOT
>>>>>>>> disable any user from accessing the website.
>>>>>>>>
>>>>>>>> You may have used Vista Parental Controls (or some other software)
>>>>>>>> to
>>>>>>>> disable access to the site. If so, you'll have to re-enable access
>>>>>>>> that
>>>>>>>> way. See
>>>>>>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
>>>>>>>> and
>>>>>>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
>>>>>>>>
>>>>>>>>
>>>>>>>> sheila4typing wrote:
>>>>>>>>> I did go into Restricted zone and typed in www.facebook.com so
>>>>>>>>> that
>>>>>>>>> he
>>>>>>>>> could
>>>>>>>>> not get to facebook; however now I have removed that restriction
>>>>>>>>> from
>>>>>>>>> my
>>>>>>>>> home and he is allowed to access this website. My problem is it
>>>>>>>>> is
>>>>>>>>> not
>>>>>>>>> in
>>>>>>>>> the restricted zone to remove it.
>>>>>>>>>
>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>> Are you thinking of Content Advisor vs. Restricted Sites security
>>>>>>>>>> zone?
>>>>>>>>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him
>>>>>>>>>> from
>>>>>>>>>> accessing the website.]
>>>>>>>>>>
>>>>>>>>>> sheila4typing wrote:
>>>>>>>>>>> I went into restricted sites and add facebook on my son's
>>>>>>>>>>> computer
>>>>>>>>>>> and
>>>>>>>>>>> now
>>>>>>>>>>> I
>>>>>>>>>>> would like to remove that so he can get to facebook. The
>>>>>>>>>>> problem
>>>>>>>>>>> is
>>>>>>>>>>> when
>>>>>>>>>>> I
>>>>>>>>>>> go back into restricted sites it is not listed; however when I
>>>>>>>>>>> open
>>>>>>>>>>> up
>>>>>>>>>>> the
>>>>>>>>>>> facebook page it show at the bottom restricted site. How do I
>>>>>>>>>>> remove
>>>>>>>>>>> this
>>>>>>>>>>> to allow him to go there?
>>>>>>>>>>> He has Microsoft Vista on is computer.
>>>>
>>>> .
>>
>> .