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IE 7 and Restricted sites

Discussion in 'Internet Explorer' started by sheila4typing, May 19, 2010.

  1. sheila4typing

    sheila4typing Flightless Bird

    I went into restricted sites and add facebook on my son's computer and now I
    would like to remove that so he can get to facebook. The problem is when I
    go back into restricted sites it is not listed; however when I open up the
    facebook page it show at the bottom restricted site. How do I remove this to
    allow him to go there?
    He has Microsoft Vista on is computer.
    Thank you
    Sheila
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Are you thinking of Content Advisor vs. Restricted Sites security zone?
    [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    accessing the website.]

    sheila4typing wrote:
    > I went into restricted sites and add facebook on my son's computer and now
    > I
    > would like to remove that so he can get to facebook. The problem is when
    > I
    > go back into restricted sites it is not listed; however when I open up the
    > facebook page it show at the bottom restricted site. How do I remove this
    > to allow him to go there?
    > He has Microsoft Vista on is computer.
    > Thank you
    > Sheila
     
  3. sheila4typing

    sheila4typing Flightless Bird

    I did go into Restricted zone and typed in www.facebook.com so that he could
    not get to facebook; however now I have removed that restriction from my home
    and he is allowed to access this website. My problem is it is not in the
    restricted zone to remove it.

    "PA Bear [MS MVP]" wrote:

    > Are you thinking of Content Advisor vs. Restricted Sites security zone?
    > [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    > accessing the website.]
    >
    > sheila4typing wrote:
    > > I went into restricted sites and add facebook on my son's computer and now
    > > I
    > > would like to remove that so he can get to facebook. The problem is when
    > > I
    > > go back into restricted sites it is not listed; however when I open up the
    > > facebook page it show at the bottom restricted site. How do I remove this
    > > to allow him to go there?
    > > He has Microsoft Vista on is computer.
    > > Thank you
    > > Sheila

    >
    > .
    >
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    You missed the point: Placing a website in Restricted Sites security zone
    [as in IE Tools | Internet Options | Security | Restricted Sites] does NOT
    disable any user from accessing the website.

    You may have used Vista Parental Controls (or some other software) to
    disable access to the site. If so, you'll have to re-enable access that
    way. See
    http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    and
    http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.


    sheila4typing wrote:
    > I did go into Restricted zone and typed in www.facebook.com so that he
    > could
    > not get to facebook; however now I have removed that restriction from my
    > home and he is allowed to access this website. My problem is it is not in
    > the restricted zone to remove it.
    >
    > "PA Bear [MS MVP]" wrote:
    >> Are you thinking of Content Advisor vs. Restricted Sites security zone?
    >> [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    >> accessing the website.]
    >>
    >> sheila4typing wrote:
    >>> I went into restricted sites and add facebook on my son's computer and
    >>> now
    >>> I
    >>> would like to remove that so he can get to facebook. The problem is
    >>> when
    >>> I
    >>> go back into restricted sites it is not listed; however when I open up
    >>> the
    >>> facebook page it show at the bottom restricted site. How do I remove
    >>> this
    >>> to allow him to go there?
    >>> He has Microsoft Vista on is computer.
     
  5. sheila4typing

    sheila4typing Flightless Bird

    Wow, now I am really confused. About 6 months ago I reformatted his computer
    and removed the parental controls (he is the admin - no password etc) and I
    know I went into IE Tools | Internet Options | Security | Restricted Sites
    and put in that website. Once I did that I verified he could not get into
    facebook. I am wondering now if he went in there and messed with something.
    When I go to www.facebook.com on that page before I log on it says Javascript
    is disabled on your browser. I went ahead and logged in to my account and
    takes me to the same log in page over and over. Any suggestions?

    "PA Bear [MS MVP]" wrote:

    > You missed the point: Placing a website in Restricted Sites security zone
    > [as in IE Tools | Internet Options | Security | Restricted Sites] does NOT
    > disable any user from accessing the website.
    >
    > You may have used Vista Parental Controls (or some other software) to
    > disable access to the site. If so, you'll have to re-enable access that
    > way. See
    > http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    > and
    > http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    >
    >
    > sheila4typing wrote:
    > > I did go into Restricted zone and typed in www.facebook.com so that he
    > > could
    > > not get to facebook; however now I have removed that restriction from my
    > > home and he is allowed to access this website. My problem is it is not in
    > > the restricted zone to remove it.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >> Are you thinking of Content Advisor vs. Restricted Sites security zone?
    > >> [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    > >> accessing the website.]
    > >>
    > >> sheila4typing wrote:
    > >>> I went into restricted sites and add facebook on my son's computer and
    > >>> now
    > >>> I
    > >>> would like to remove that so he can get to facebook. The problem is
    > >>> when
    > >>> I
    > >>> go back into restricted sites it is not listed; however when I open up
    > >>> the
    > >>> facebook page it show at the bottom restricted site. How do I remove
    > >>> this
    > >>> to allow him to go there?
    > >>> He has Microsoft Vista on is computer.

    >
    > .
    >
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    1. Right-click on My Computer & select Properties: What Windows version is
    displayed in the resulting General tab (e.g., Windows XP Professional
    Service Pack 1; Windows Vista Ultimate Service Pack 2)?

    2a. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    2b. Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it and which would have been reinstalled, but invalid, when you reinstalled
    Windows "about 6 months ago")?

    3. IE Tools | Internet Options | Security | click on/highlight Restricted
    Sites | click on Sites button: Closely examine the list. If
    www.facebook.com and/or *.facebook.com is listed, select/highlight it then
    click on the Remove button. Close IE, reboot & test.


    sheila4typing wrote:
    > Wow, now I am really confused. About 6 months ago I reformatted his
    > computer and removed the parental controls (he is the admin - no password
    > etc) and I know I went into IE Tools | Internet Options | Security |
    > Restricted Sites and put in that website. Once I did that I verified he
    > could not get into facebook. I am wondering now if he went in there and
    > messed with something. When I go to www.facebook.com on that page before I
    > log on it says Javascript is disabled on your browser. I went ahead and
    > logged in to my account and takes me to the same log in page over and
    > over.
    > Any suggestions?
    >
    > "PA Bear [MS MVP]" wrote:
    >> You missed the point: Placing a website in Restricted Sites security zone
    >> [as in IE Tools | Internet Options | Security | Restricted Sites] does
    >> NOT
    >> disable any user from accessing the website.
    >>
    >> You may have used Vista Parental Controls (or some other software) to
    >> disable access to the site. If so, you'll have to re-enable access that
    >> way. See
    >> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >> and
    >> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    >>
    >>
    >> sheila4typing wrote:
    >>> I did go into Restricted zone and typed in www.facebook.com so that he
    >>> could
    >>> not get to facebook; however now I have removed that restriction from my
    >>> home and he is allowed to access this website. My problem is it is not
    >>> in
    >>> the restricted zone to remove it.
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>> Are you thinking of Content Advisor vs. Restricted Sites security zone?
    >>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    >>>> accessing the website.]
    >>>>
    >>>> sheila4typing wrote:
    >>>>> I went into restricted sites and add facebook on my son's computer and
    >>>>> now
    >>>>> I
    >>>>> would like to remove that so he can get to facebook. The problem is
    >>>>> when
    >>>>> I
    >>>>> go back into restricted sites it is not listed; however when I open up
    >>>>> the
    >>>>> facebook page it show at the bottom restricted site. How do I remove
    >>>>> this
    >>>>> to allow him to go there?
    >>>>> He has Microsoft Vista on is computer.
     
  7. rob^_^

    rob^_^ Flightless Bird

    + Tools>Internet Options, Security tab, click "Reset all zones to default"


    (Robear: I had a bar fight with EL about this on his blog.)
    Re: FB says scripting is disabled. This will only occur if FB is in the
    Internet Zone AND active scripting has been disabled BUT Meta refresh is
    still enabled (default for Internet Zone). Sites in the Restricted Zone have
    both Active Scripting and META Refresh disabled.

    Regards.

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-OIKTVK79KHA.1888@TK2MSFTNGP05.phx.gbl...
    > 1. Right-click on My Computer & select Properties: What Windows version is
    > displayed in the resulting General tab (e.g., Windows XP Professional
    > Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    >
    > 2a. What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than
    > Defender)? What third-party firewall (if any)?
    >
    > 2b. Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you
    > bought it and which would have been reinstalled, but invalid, when you
    > reinstalled Windows "about 6 months ago")?
    >
    > 3. IE Tools | Internet Options | Security | click on/highlight Restricted
    > Sites | click on Sites button: Closely examine the list. If
    > www.facebook.com and/or *.facebook.com is listed, select/highlight it then
    > click on the Remove button. Close IE, reboot & test.
    >
    >
    > sheila4typing wrote:
    >> Wow, now I am really confused. About 6 months ago I reformatted his
    >> computer and removed the parental controls (he is the admin - no password
    >> etc) and I know I went into IE Tools | Internet Options | Security |
    >> Restricted Sites and put in that website. Once I did that I verified he
    >> could not get into facebook. I am wondering now if he went in there and
    >> messed with something. When I go to www.facebook.com on that page before
    >> I
    >> log on it says Javascript is disabled on your browser. I went ahead and
    >> logged in to my account and takes me to the same log in page over and
    >> over.
    >> Any suggestions?
    >>
    >> "PA Bear [MS MVP]" wrote:
    >>> You missed the point: Placing a website in Restricted Sites security
    >>> zone
    >>> [as in IE Tools | Internet Options | Security | Restricted Sites] does
    >>> NOT
    >>> disable any user from accessing the website.
    >>>
    >>> You may have used Vista Parental Controls (or some other software) to
    >>> disable access to the site. If so, you'll have to re-enable access that
    >>> way. See
    >>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>> and
    >>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    >>>
    >>>
    >>> sheila4typing wrote:
    >>>> I did go into Restricted zone and typed in www.facebook.com so that he
    >>>> could
    >>>> not get to facebook; however now I have removed that restriction from
    >>>> my
    >>>> home and he is allowed to access this website. My problem is it is not
    >>>> in
    >>>> the restricted zone to remove it.
    >>>>
    >>>> "PA Bear [MS MVP]" wrote:
    >>>>> Are you thinking of Content Advisor vs. Restricted Sites security
    >>>>> zone?
    >>>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    >>>>> accessing the website.]
    >>>>>
    >>>>> sheila4typing wrote:
    >>>>>> I went into restricted sites and add facebook on my son's computer
    >>>>>> and
    >>>>>> now
    >>>>>> I
    >>>>>> would like to remove that so he can get to facebook. The problem is
    >>>>>> when
    >>>>>> I
    >>>>>> go back into restricted sites it is not listed; however when I open
    >>>>>> up
    >>>>>> the
    >>>>>> facebook page it show at the bottom restricted site. How do I remove
    >>>>>> this
    >>>>>> to allow him to go there?
    >>>>>> He has Microsoft Vista on is computer.

    >
    >
     
  8. sheila4typing

    sheila4typing Flightless Bird

    1 - Windows Vista Home Service Pack 2
    2a - AVG anti-virus, Spybot and AD-Aware. They are all current. We run
    each of them once a week. No third-party, just Windows firewall and is
    turned on.
    2b - Nothing came with the computer. Before I formatted I have Norton but
    did not put it back on.
    3 - There is no mention of facebook in restricted sites.

    Thanks
    Sheila

    "PA Bear [MS MVP]" wrote:

    > 1. Right-click on My Computer & select Properties: What Windows version is
    > displayed in the resulting General tab (e.g., Windows XP Professional
    > Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    >
    > 2a. What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)?
    >
    > 2b. Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you bought
    > it and which would have been reinstalled, but invalid, when you reinstalled
    > Windows "about 6 months ago")?
    >
    > 3. IE Tools | Internet Options | Security | click on/highlight Restricted
    > Sites | click on Sites button: Closely examine the list. If
    > www.facebook.com and/or *.facebook.com is listed, select/highlight it then
    > click on the Remove button. Close IE, reboot & test.
    >
    >
    > sheila4typing wrote:
    > > Wow, now I am really confused. About 6 months ago I reformatted his
    > > computer and removed the parental controls (he is the admin - no password
    > > etc) and I know I went into IE Tools | Internet Options | Security |
    > > Restricted Sites and put in that website. Once I did that I verified he
    > > could not get into facebook. I am wondering now if he went in there and
    > > messed with something. When I go to www.facebook.com on that page before I
    > > log on it says Javascript is disabled on your browser. I went ahead and
    > > logged in to my account and takes me to the same log in page over and
    > > over.
    > > Any suggestions?
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >> You missed the point: Placing a website in Restricted Sites security zone
    > >> [as in IE Tools | Internet Options | Security | Restricted Sites] does
    > >> NOT
    > >> disable any user from accessing the website.
    > >>
    > >> You may have used Vista Parental Controls (or some other software) to
    > >> disable access to the site. If so, you'll have to re-enable access that
    > >> way. See
    > >> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    > >> and
    > >> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    > >>
    > >>
    > >> sheila4typing wrote:
    > >>> I did go into Restricted zone and typed in www.facebook.com so that he
    > >>> could
    > >>> not get to facebook; however now I have removed that restriction from my
    > >>> home and he is allowed to access this website. My problem is it is not
    > >>> in
    > >>> the restricted zone to remove it.
    > >>>
    > >>> "PA Bear [MS MVP]" wrote:
    > >>>> Are you thinking of Content Advisor vs. Restricted Sites security zone?
    > >>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    > >>>> accessing the website.]
    > >>>>
    > >>>> sheila4typing wrote:
    > >>>>> I went into restricted sites and add facebook on my son's computer and
    > >>>>> now
    > >>>>> I
    > >>>>> would like to remove that so he can get to facebook. The problem is
    > >>>>> when
    > >>>>> I
    > >>>>> go back into restricted sites it is not listed; however when I open up
    > >>>>> the
    > >>>>> facebook page it show at the bottom restricted site. How do I remove
    > >>>>> this
    > >>>>> to allow him to go there?
    > >>>>> He has Microsoft Vista on is computer.

    >
    > .
    >
     
  9. sheila4typing

    sheila4typing Flightless Bird

    I have not done + Tools>Internet Options, Security tab, click "Reset all
    zones to default yet, should I?

    "rob^_^" wrote:

    > + Tools>Internet Options, Security tab, click "Reset all zones to default"
    >
    >
    > (Robear: I had a bar fight with EL about this on his blog.)
    > Re: FB says scripting is disabled. This will only occur if FB is in the
    > Internet Zone AND active scripting has been disabled BUT Meta refresh is
    > still enabled (default for Internet Zone). Sites in the Restricted Zone have
    > both Active Scripting and META Refresh disabled.
    >
    > Regards.
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:-OIKTVK79KHA.1888@TK2MSFTNGP05.phx.gbl...
    > > 1. Right-click on My Computer & select Properties: What Windows version is
    > > displayed in the resulting General tab (e.g., Windows XP Professional
    > > Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    > >
    > > 2a. What anti-virus application or security suite is installed and is your
    > > subscription current? What anti-spyware applications (other than
    > > Defender)? What third-party firewall (if any)?
    > >
    > > 2b. Has a(another) Norton or McAfee application ever been installed on the
    > > computer (e.g., a free-trial version that came preinstalled when you
    > > bought it and which would have been reinstalled, but invalid, when you
    > > reinstalled Windows "about 6 months ago")?
    > >
    > > 3. IE Tools | Internet Options | Security | click on/highlight Restricted
    > > Sites | click on Sites button: Closely examine the list. If
    > > www.facebook.com and/or *.facebook.com is listed, select/highlight it then
    > > click on the Remove button. Close IE, reboot & test.
    > >
    > >
    > > sheila4typing wrote:
    > >> Wow, now I am really confused. About 6 months ago I reformatted his
    > >> computer and removed the parental controls (he is the admin - no password
    > >> etc) and I know I went into IE Tools | Internet Options | Security |
    > >> Restricted Sites and put in that website. Once I did that I verified he
    > >> could not get into facebook. I am wondering now if he went in there and
    > >> messed with something. When I go to www.facebook.com on that page before
    > >> I
    > >> log on it says Javascript is disabled on your browser. I went ahead and
    > >> logged in to my account and takes me to the same log in page over and
    > >> over.
    > >> Any suggestions?
    > >>
    > >> "PA Bear [MS MVP]" wrote:
    > >>> You missed the point: Placing a website in Restricted Sites security
    > >>> zone
    > >>> [as in IE Tools | Internet Options | Security | Restricted Sites] does
    > >>> NOT
    > >>> disable any user from accessing the website.
    > >>>
    > >>> You may have used Vista Parental Controls (or some other software) to
    > >>> disable access to the site. If so, you'll have to re-enable access that
    > >>> way. See
    > >>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    > >>> and
    > >>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    > >>>
    > >>>
    > >>> sheila4typing wrote:
    > >>>> I did go into Restricted zone and typed in www.facebook.com so that he
    > >>>> could
    > >>>> not get to facebook; however now I have removed that restriction from
    > >>>> my
    > >>>> home and he is allowed to access this website. My problem is it is not
    > >>>> in
    > >>>> the restricted zone to remove it.
    > >>>>
    > >>>> "PA Bear [MS MVP]" wrote:
    > >>>>> Are you thinking of Content Advisor vs. Restricted Sites security
    > >>>>> zone?
    > >>>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    > >>>>> accessing the website.]
    > >>>>>
    > >>>>> sheila4typing wrote:
    > >>>>>> I went into restricted sites and add facebook on my son's computer
    > >>>>>> and
    > >>>>>> now
    > >>>>>> I
    > >>>>>> would like to remove that so he can get to facebook. The problem is
    > >>>>>> when
    > >>>>>> I
    > >>>>>> go back into restricted sites it is not listed; however when I open
    > >>>>>> up
    > >>>>>> the
    > >>>>>> facebook page it show at the bottom restricted site. How do I remove
    > >>>>>> this
    > >>>>>> to allow him to go there?
    > >>>>>> He has Microsoft Vista on is computer.

    > >
    > >
     
  10. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Humor me and do the following:

    1. Download the Norton Removal Tool, saving it to your desktop:
    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Right-click on the file you saved in #1 above and select Run as
    Administrator to run the utility. Don't TOUCH your keyboard until the run
    completes, then reboot.

    4. Reset IE7 Advanced settings per http://support.microsoft.com/kb/923737 &
    reboot once more.

    5. After making certain that Parental Controls is not enabled [1] or that
    facebook.com is not blocked *and* "some web content [is not] blocked
    automatically," [2] see if the behavior persists.

    ==========================
    [1]
    http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls

    [2]
    http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web


    sheila4typing wrote:
    > 1 - Windows Vista Home Service Pack 2
    > 2a - AVG anti-virus, Spybot and AD-Aware. They are all current. We run
    > each of them once a week. No third-party, just Windows firewall and is
    > turned on.
    > 2b - Nothing came with the computer. Before I formatted I have Norton but
    > did not put it back on.
    > 3 - There is no mention of facebook in restricted sites.
    >
    > "PA Bear [MS MVP]" wrote:
    >> 1. Right-click on My Computer & select Properties: What Windows version
    >> is
    >> displayed in the resulting General tab (e.g., Windows XP Professional
    >> Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    >>
    >> 2a. What anti-virus application or security suite is installed and is
    >> your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)?
    >>
    >> 2b. Has a(another) Norton or McAfee application ever been installed on
    >> the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it and which would have been reinstalled, but invalid, when you
    >> reinstalled
    >> Windows "about 6 months ago")?
    >>
    >> 3. IE Tools | Internet Options | Security | click on/highlight Restricted
    >> Sites | click on Sites button: Closely examine the list. If
    >> www.facebook.com and/or *.facebook.com is listed, select/highlight it
    >> then
    >> click on the Remove button. Close IE, reboot & test.
    >>
    >>
    >> sheila4typing wrote:
    >>> Wow, now I am really confused. About 6 months ago I reformatted his
    >>> computer and removed the parental controls (he is the admin - no
    >>> password
    >>> etc) and I know I went into IE Tools | Internet Options | Security |
    >>> Restricted Sites and put in that website. Once I did that I verified he
    >>> could not get into facebook. I am wondering now if he went in there and
    >>> messed with something. When I go to www.facebook.com on that page before
    >>> I
    >>> log on it says Javascript is disabled on your browser. I went ahead and
    >>> logged in to my account and takes me to the same log in page over and
    >>> over.
    >>> Any suggestions?
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>> You missed the point: Placing a website in Restricted Sites security
    >>>> zone
    >>>> [as in IE Tools | Internet Options | Security | Restricted Sites] does
    >>>> NOT
    >>>> disable any user from accessing the website.
    >>>>
    >>>> You may have used Vista Parental Controls (or some other software) to
    >>>> disable access to the site. If so, you'll have to re-enable access
    >>>> that
    >>>> way. See
    >>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>>> and
    >>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    >>>>
    >>>>
    >>>> sheila4typing wrote:
    >>>>> I did go into Restricted zone and typed in www.facebook.com so that he
    >>>>> could
    >>>>> not get to facebook; however now I have removed that restriction from
    >>>>> my
    >>>>> home and he is allowed to access this website. My problem is it is
    >>>>> not
    >>>>> in
    >>>>> the restricted zone to remove it.
    >>>>>
    >>>>> "PA Bear [MS MVP]" wrote:
    >>>>>> Are you thinking of Content Advisor vs. Restricted Sites security
    >>>>>> zone?
    >>>>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    >>>>>> accessing the website.]
    >>>>>>
    >>>>>> sheila4typing wrote:
    >>>>>>> I went into restricted sites and add facebook on my son's computer
    >>>>>>> and
    >>>>>>> now
    >>>>>>> I
    >>>>>>> would like to remove that so he can get to facebook. The problem is
    >>>>>>> when
    >>>>>>> I
    >>>>>>> go back into restricted sites it is not listed; however when I open
    >>>>>>> up
    >>>>>>> the
    >>>>>>> facebook page it show at the bottom restricted site. How do I
    >>>>>>> remove
    >>>>>>> this
    >>>>>>> to allow him to go there?
    >>>>>>> He has Microsoft Vista on is computer.
     
  11. sheila4typing

    sheila4typing Flightless Bird

    I did all step but have a couple questions.
    When I did #4 I used the Fix it for me button, was that correct?
    When I did #5 I could not find anything on the website for making sure
    parental controls were not on, but I went to parental controls and the only
    person list was my son with no password. If I remember correctly when I set
    this up last time I was the administrator. I am assuming by this that they
    are not set. After I formatted I never set this up again. I was not sure
    about the rest of #5 when you said facebook.com is not blocked *and* "some
    web content [is not] blocked automatically," [2] see if the behavior persists
    I did try to open the welcome screen for facebook and put in my password and
    when I signed it it went back to the same welcome screen.

    "PA Bear [MS MVP]" wrote:

    > Humor me and do the following:
    >
    > 1. Download the Norton Removal Tool, saving it to your desktop:
    > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
    >
    > 2. Close all open applications (i.e., anything with an icon on the taskbar).
    >
    > 3. Right-click on the file you saved in #1 above and select Run as
    > Administrator to run the utility. Don't TOUCH your keyboard until the run
    > completes, then reboot.
    >
    > 4. Reset IE7 Advanced settings per http://support.microsoft.com/kb/923737 &
    > reboot once more.
    >
    > 5. After making certain that Parental Controls is not enabled [1] or that
    > facebook.com is not blocked *and* "some web content [is not] blocked
    > automatically," [2] see if the behavior persists.
    >
    > ==========================
    > [1]
    > http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >
    > [2]
    > http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
    >
    >
    > sheila4typing wrote:
    > > 1 - Windows Vista Home Service Pack 2
    > > 2a - AVG anti-virus, Spybot and AD-Aware. They are all current. We run
    > > each of them once a week. No third-party, just Windows firewall and is
    > > turned on.
    > > 2b - Nothing came with the computer. Before I formatted I have Norton but
    > > did not put it back on.
    > > 3 - There is no mention of facebook in restricted sites.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >> 1. Right-click on My Computer & select Properties: What Windows version
    > >> is
    > >> displayed in the resulting General tab (e.g., Windows XP Professional
    > >> Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    > >>
    > >> 2a. What anti-virus application or security suite is installed and is
    > >> your
    > >> subscription current? What anti-spyware applications (other than
    > >> Defender)? What third-party firewall (if any)?
    > >>
    > >> 2b. Has a(another) Norton or McAfee application ever been installed on
    > >> the
    > >> computer (e.g., a free-trial version that came preinstalled when you
    > >> bought
    > >> it and which would have been reinstalled, but invalid, when you
    > >> reinstalled
    > >> Windows "about 6 months ago")?
    > >>
    > >> 3. IE Tools | Internet Options | Security | click on/highlight Restricted
    > >> Sites | click on Sites button: Closely examine the list. If
    > >> www.facebook.com and/or *.facebook.com is listed, select/highlight it
    > >> then
    > >> click on the Remove button. Close IE, reboot & test.
    > >>
    > >>
    > >> sheila4typing wrote:
    > >>> Wow, now I am really confused. About 6 months ago I reformatted his
    > >>> computer and removed the parental controls (he is the admin - no
    > >>> password
    > >>> etc) and I know I went into IE Tools | Internet Options | Security |
    > >>> Restricted Sites and put in that website. Once I did that I verified he
    > >>> could not get into facebook. I am wondering now if he went in there and
    > >>> messed with something. When I go to www.facebook.com on that page before
    > >>> I
    > >>> log on it says Javascript is disabled on your browser. I went ahead and
    > >>> logged in to my account and takes me to the same log in page over and
    > >>> over.
    > >>> Any suggestions?
    > >>>
    > >>> "PA Bear [MS MVP]" wrote:
    > >>>> You missed the point: Placing a website in Restricted Sites security
    > >>>> zone
    > >>>> [as in IE Tools | Internet Options | Security | Restricted Sites] does
    > >>>> NOT
    > >>>> disable any user from accessing the website.
    > >>>>
    > >>>> You may have used Vista Parental Controls (or some other software) to
    > >>>> disable access to the site. If so, you'll have to re-enable access
    > >>>> that
    > >>>> way. See
    > >>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    > >>>> and
    > >>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    > >>>>
    > >>>>
    > >>>> sheila4typing wrote:
    > >>>>> I did go into Restricted zone and typed in www.facebook.com so that he
    > >>>>> could
    > >>>>> not get to facebook; however now I have removed that restriction from
    > >>>>> my
    > >>>>> home and he is allowed to access this website. My problem is it is
    > >>>>> not
    > >>>>> in
    > >>>>> the restricted zone to remove it.
    > >>>>>
    > >>>>> "PA Bear [MS MVP]" wrote:
    > >>>>>> Are you thinking of Content Advisor vs. Restricted Sites security
    > >>>>>> zone?
    > >>>>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him from
    > >>>>>> accessing the website.]
    > >>>>>>
    > >>>>>> sheila4typing wrote:
    > >>>>>>> I went into restricted sites and add facebook on my son's computer
    > >>>>>>> and
    > >>>>>>> now
    > >>>>>>> I
    > >>>>>>> would like to remove that so he can get to facebook. The problem is
    > >>>>>>> when
    > >>>>>>> I
    > >>>>>>> go back into restricted sites it is not listed; however when I open
    > >>>>>>> up
    > >>>>>>> the
    > >>>>>>> facebook page it show at the bottom restricted site. How do I
    > >>>>>>> remove
    > >>>>>>> this
    > >>>>>>> to allow him to go there?
    > >>>>>>> He has Microsoft Vista on is computer.

    >
    > .
    >
     
  12. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    > When I did #4 I used the Fix it for me button, was that correct?

    Yes.

    > When I did #5 I could not find anything on the website for making sure
    > parental controls were not on...


    Parental Controls (capitilized) is a Vista component, not something you'd
    find on any website. See...

    HOW TO Set up Parental Controls
    http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls

    Limit the content that children can view on the web (using Parental
    Controls)
    http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web

    > ...I did try to open the welcome screen for facebook and put in my
    > password and when I signed it it went back to the same welcome screen.


    IE Tools | Internet Options | Privacy | Sites: type...

    facebook.com

    and click on the Allow (cookies) button.


    sheila4typing wrote:
    > I did all step but have a couple questions.
    > When I did #4 I used the Fix it for me button, was that correct?
    > When I did #5 I could not find anything on the website for making sure
    > parental controls were not on, but I went to parental controls and the
    > only
    > person list was my son with no password. If I remember correctly when I
    > set
    > this up last time I was the administrator. I am assuming by this that
    > they
    > are not set. After I formatted I never set this up again. I was not sure
    > about the rest of #5 when you said facebook.com is not blocked *and* "some
    > web content [is not] blocked automatically," [2] see if the behavior
    > persists I did try to open the welcome screen for facebook and put in my
    > password and when I signed it it went back to the same welcome screen.
    >
    > "PA Bear [MS MVP]" wrote:
    >> Humor me and do the following:
    >>
    >> 1. Download the Norton Removal Tool, saving it to your desktop:
    >> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
    >>
    >> 2. Close all open applications (i.e., anything with an icon on the
    >> taskbar).
    >>
    >> 3. Right-click on the file you saved in #1 above and select Run as
    >> Administrator to run the utility. Don't TOUCH your keyboard until the run
    >> completes, then reboot.
    >>
    >> 4. Reset IE7 Advanced settings per http://support.microsoft.com/kb/923737
    >> &
    >> reboot once more.
    >>
    >> 5. After making certain that Parental Controls is not enabled [1] or that
    >> facebook.com is not blocked *and* "some web content [is not] blocked
    >> automatically," [2] see if the behavior persists.
    >>
    >> ==========================
    >> [1]
    >> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>
    >> [2]
    >> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
    >>
    >>
    >> sheila4typing wrote:
    >>> 1 - Windows Vista Home Service Pack 2
    >>> 2a - AVG anti-virus, Spybot and AD-Aware. They are all current. We run
    >>> each of them once a week. No third-party, just Windows firewall and is
    >>> turned on.
    >>> 2b - Nothing came with the computer. Before I formatted I have Norton
    >>> but
    >>> did not put it back on.
    >>> 3 - There is no mention of facebook in restricted sites.
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>> 1. Right-click on My Computer & select Properties: What Windows version
    >>>> is
    >>>> displayed in the resulting General tab (e.g., Windows XP Professional
    >>>> Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    >>>>
    >>>> 2a. What anti-virus application or security suite is installed and is
    >>>> your
    >>>> subscription current? What anti-spyware applications (other than
    >>>> Defender)? What third-party firewall (if any)?
    >>>>
    >>>> 2b. Has a(another) Norton or McAfee application ever been installed on
    >>>> the
    >>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>> bought
    >>>> it and which would have been reinstalled, but invalid, when you
    >>>> reinstalled
    >>>> Windows "about 6 months ago")?
    >>>>
    >>>> 3. IE Tools | Internet Options | Security | click on/highlight
    >>>> Restricted
    >>>> Sites | click on Sites button: Closely examine the list. If
    >>>> www.facebook.com and/or *.facebook.com is listed, select/highlight it
    >>>> then
    >>>> click on the Remove button. Close IE, reboot & test.
    >>>>
    >>>>
    >>>> sheila4typing wrote:
    >>>>> Wow, now I am really confused. About 6 months ago I reformatted his
    >>>>> computer and removed the parental controls (he is the admin - no
    >>>>> password
    >>>>> etc) and I know I went into IE Tools | Internet Options | Security |
    >>>>> Restricted Sites and put in that website. Once I did that I verified
    >>>>> he
    >>>>> could not get into facebook. I am wondering now if he went in there
    >>>>> and
    >>>>> messed with something. When I go to www.facebook.com on that page
    >>>>> before
    >>>>> I
    >>>>> log on it says Javascript is disabled on your browser. I went ahead
    >>>>> and
    >>>>> logged in to my account and takes me to the same log in page over and
    >>>>> over.
    >>>>> Any suggestions?
    >>>>>
    >>>>> "PA Bear [MS MVP]" wrote:
    >>>>>> You missed the point: Placing a website in Restricted Sites security
    >>>>>> zone
    >>>>>> [as in IE Tools | Internet Options | Security | Restricted Sites]
    >>>>>> does
    >>>>>> NOT
    >>>>>> disable any user from accessing the website.
    >>>>>>
    >>>>>> You may have used Vista Parental Controls (or some other software) to
    >>>>>> disable access to the site. If so, you'll have to re-enable access
    >>>>>> that
    >>>>>> way. See
    >>>>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>>>>> and
    >>>>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    >>>>>>
    >>>>>>
    >>>>>> sheila4typing wrote:
    >>>>>>> I did go into Restricted zone and typed in www.facebook.com so that
    >>>>>>> he
    >>>>>>> could
    >>>>>>> not get to facebook; however now I have removed that restriction
    >>>>>>> from
    >>>>>>> my
    >>>>>>> home and he is allowed to access this website. My problem is it is
    >>>>>>> not
    >>>>>>> in
    >>>>>>> the restricted zone to remove it.
    >>>>>>>
    >>>>>>> "PA Bear [MS MVP]" wrote:
    >>>>>>>> Are you thinking of Content Advisor vs. Restricted Sites security
    >>>>>>>> zone?
    >>>>>>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him
    >>>>>>>> from
    >>>>>>>> accessing the website.]
    >>>>>>>>
    >>>>>>>> sheila4typing wrote:
    >>>>>>>>> I went into restricted sites and add facebook on my son's computer
    >>>>>>>>> and
    >>>>>>>>> now
    >>>>>>>>> I
    >>>>>>>>> would like to remove that so he can get to facebook. The problem
    >>>>>>>>> is
    >>>>>>>>> when
    >>>>>>>>> I
    >>>>>>>>> go back into restricted sites it is not listed; however when I
    >>>>>>>>> open
    >>>>>>>>> up
    >>>>>>>>> the
    >>>>>>>>> facebook page it show at the bottom restricted site. How do I
    >>>>>>>>> remove
    >>>>>>>>> this
    >>>>>>>>> to allow him to go there?
    >>>>>>>>> He has Microsoft Vista on is computer.

    >>
    >> .
     
  13. sheila4typing

    sheila4typing Flightless Bird

    I looked on both those websites for parental control to figure out how to
    make sure this is not turned on and there is nothing, only how to set it up;
    which I do not want to do. I do not think it is on because you have to have
    2 accounts to use parental controls if I remember correctly.

    I added facebook to the sites and allowed cookies
    Facebook will still not let me in.
    Interesting how when I am on the login page for facebook at the botton just
    about the taskbar it has a circle with a line through it and says Restricted
    Sites Protected Mode: On and then has a picture with an eye and circle and
    line through that; which is privacy report. I clicked on that and it showed
    the restriced sites; http:/www.facebook.com/home.php? and
    http:/www.facebook.com/login.php and shows both websites as blocked. I
    selected each website and clicked summary and at the bottom left it is
    checked always allow this site to use cookies.

    "PA Bear [MS MVP]" wrote:

    > > When I did #4 I used the Fix it for me button, was that correct?

    >
    > Yes.
    >
    > > When I did #5 I could not find anything on the website for making sure
    > > parental controls were not on...

    >
    > Parental Controls (capitilized) is a Vista component, not something you'd
    > find on any website. See...
    >
    > HOW TO Set up Parental Controls
    > http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >
    > Limit the content that children can view on the web (using Parental
    > Controls)
    > http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
    >
    > > ...I did try to open the welcome screen for facebook and put in my
    > > password and when I signed it it went back to the same welcome screen.

    >
    > IE Tools | Internet Options | Privacy | Sites: type...
    >
    > facebook.com
    >
    > and click on the Allow (cookies) button.
    >
    >
    > sheila4typing wrote:
    > > I did all step but have a couple questions.
    > > When I did #4 I used the Fix it for me button, was that correct?
    > > When I did #5 I could not find anything on the website for making sure
    > > parental controls were not on, but I went to parental controls and the
    > > only
    > > person list was my son with no password. If I remember correctly when I
    > > set
    > > this up last time I was the administrator. I am assuming by this that
    > > they
    > > are not set. After I formatted I never set this up again. I was not sure
    > > about the rest of #5 when you said facebook.com is not blocked *and* "some
    > > web content [is not] blocked automatically," [2] see if the behavior
    > > persists I did try to open the welcome screen for facebook and put in my
    > > password and when I signed it it went back to the same welcome screen.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >> Humor me and do the following:
    > >>
    > >> 1. Download the Norton Removal Tool, saving it to your desktop:
    > >> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
    > >>
    > >> 2. Close all open applications (i.e., anything with an icon on the
    > >> taskbar).
    > >>
    > >> 3. Right-click on the file you saved in #1 above and select Run as
    > >> Administrator to run the utility. Don't TOUCH your keyboard until the run
    > >> completes, then reboot.
    > >>
    > >> 4. Reset IE7 Advanced settings per http://support.microsoft.com/kb/923737
    > >> &
    > >> reboot once more.
    > >>
    > >> 5. After making certain that Parental Controls is not enabled [1] or that
    > >> facebook.com is not blocked *and* "some web content [is not] blocked
    > >> automatically," [2] see if the behavior persists.
    > >>
    > >> ==========================
    > >> [1]
    > >> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    > >>
    > >> [2]
    > >> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
    > >>
    > >>
    > >> sheila4typing wrote:
    > >>> 1 - Windows Vista Home Service Pack 2
    > >>> 2a - AVG anti-virus, Spybot and AD-Aware. They are all current. We run
    > >>> each of them once a week. No third-party, just Windows firewall and is
    > >>> turned on.
    > >>> 2b - Nothing came with the computer. Before I formatted I have Norton
    > >>> but
    > >>> did not put it back on.
    > >>> 3 - There is no mention of facebook in restricted sites.
    > >>>
    > >>> "PA Bear [MS MVP]" wrote:
    > >>>> 1. Right-click on My Computer & select Properties: What Windows version
    > >>>> is
    > >>>> displayed in the resulting General tab (e.g., Windows XP Professional
    > >>>> Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    > >>>>
    > >>>> 2a. What anti-virus application or security suite is installed and is
    > >>>> your
    > >>>> subscription current? What anti-spyware applications (other than
    > >>>> Defender)? What third-party firewall (if any)?
    > >>>>
    > >>>> 2b. Has a(another) Norton or McAfee application ever been installed on
    > >>>> the
    > >>>> computer (e.g., a free-trial version that came preinstalled when you
    > >>>> bought
    > >>>> it and which would have been reinstalled, but invalid, when you
    > >>>> reinstalled
    > >>>> Windows "about 6 months ago")?
    > >>>>
    > >>>> 3. IE Tools | Internet Options | Security | click on/highlight
    > >>>> Restricted
    > >>>> Sites | click on Sites button: Closely examine the list. If
    > >>>> www.facebook.com and/or *.facebook.com is listed, select/highlight it
    > >>>> then
    > >>>> click on the Remove button. Close IE, reboot & test.
    > >>>>
    > >>>>
    > >>>> sheila4typing wrote:
    > >>>>> Wow, now I am really confused. About 6 months ago I reformatted his
    > >>>>> computer and removed the parental controls (he is the admin - no
    > >>>>> password
    > >>>>> etc) and I know I went into IE Tools | Internet Options | Security |
    > >>>>> Restricted Sites and put in that website. Once I did that I verified
    > >>>>> he
    > >>>>> could not get into facebook. I am wondering now if he went in there
    > >>>>> and
    > >>>>> messed with something. When I go to www.facebook.com on that page
    > >>>>> before
    > >>>>> I
    > >>>>> log on it says Javascript is disabled on your browser. I went ahead
    > >>>>> and
    > >>>>> logged in to my account and takes me to the same log in page over and
    > >>>>> over.
    > >>>>> Any suggestions?
    > >>>>>
    > >>>>> "PA Bear [MS MVP]" wrote:
    > >>>>>> You missed the point: Placing a website in Restricted Sites security
    > >>>>>> zone
    > >>>>>> [as in IE Tools | Internet Options | Security | Restricted Sites]
    > >>>>>> does
    > >>>>>> NOT
    > >>>>>> disable any user from accessing the website.
    > >>>>>>
    > >>>>>> You may have used Vista Parental Controls (or some other software) to
    > >>>>>> disable access to the site. If so, you'll have to re-enable access
    > >>>>>> that
    > >>>>>> way. See
    > >>>>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    > >>>>>> and
    > >>>>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    > >>>>>>
    > >>>>>>
    > >>>>>> sheila4typing wrote:
    > >>>>>>> I did go into Restricted zone and typed in www.facebook.com so that
    > >>>>>>> he
    > >>>>>>> could
    > >>>>>>> not get to facebook; however now I have removed that restriction
    > >>>>>>> from
    > >>>>>>> my
    > >>>>>>> home and he is allowed to access this website. My problem is it is
    > >>>>>>> not
    > >>>>>>> in
    > >>>>>>> the restricted zone to remove it.
    > >>>>>>>
    > >>>>>>> "PA Bear [MS MVP]" wrote:
    > >>>>>>>> Are you thinking of Content Advisor vs. Restricted Sites security
    > >>>>>>>> zone?
    > >>>>>>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him
    > >>>>>>>> from
    > >>>>>>>> accessing the website.]
    > >>>>>>>>
    > >>>>>>>> sheila4typing wrote:
    > >>>>>>>>> I went into restricted sites and add facebook on my son's computer
    > >>>>>>>>> and
    > >>>>>>>>> now
    > >>>>>>>>> I
    > >>>>>>>>> would like to remove that so he can get to facebook. The problem
    > >>>>>>>>> is
    > >>>>>>>>> when
    > >>>>>>>>> I
    > >>>>>>>>> go back into restricted sites it is not listed; however when I
    > >>>>>>>>> open
    > >>>>>>>>> up
    > >>>>>>>>> the
    > >>>>>>>>> facebook page it show at the bottom restricted site. How do I
    > >>>>>>>>> remove
    > >>>>>>>>> this
    > >>>>>>>>> to allow him to go there?
    > >>>>>>>>> He has Microsoft Vista on is computer.
    > >>
    > >> .

    >
    > .
    >
     
  14. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

    sheila4typing wrote:
    > I looked on both those websites for parental control to figure out how to
    > make sure this is not turned on and there is nothing, only how to set it
    > up;
    > which I do not want to do. I do not think it is on because you have to
    > have
    > 2 accounts to use parental controls if I remember correctly.
    >
    > I added facebook to the sites and allowed cookies
    > Facebook will still not let me in.
    > Interesting how when I am on the login page for facebook at the botton
    > just
    > about the taskbar it has a circle with a line through it and says
    > Restricted
    > Sites Protected Mode: On and then has a picture with an eye and circle
    > and
    > line through that; which is privacy report. I clicked on that and it
    > showed
    > the restriced sites; http:/www.facebook.com/home.php? and
    > http:/www.facebook.com/login.php and shows both websites as blocked. I
    > selected each website and clicked summary and at the bottom left it is
    > checked always allow this site to use cookies.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >>> When I did #4 I used the Fix it for me button, was that correct?

    >>
    >> Yes.
    >>
    >>> When I did #5 I could not find anything on the website for making sure
    >>> parental controls were not on...

    >>
    >> Parental Controls (capitilized) is a Vista component, not something you'd
    >> find on any website. See...
    >>
    >> HOW TO Set up Parental Controls
    >> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>
    >> Limit the content that children can view on the web (using Parental
    >> Controls)
    >> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
    >>
    >>> ...I did try to open the welcome screen for facebook and put in my
    >>> password and when I signed it it went back to the same welcome screen.

    >>
    >> IE Tools | Internet Options | Privacy | Sites: type...
    >>
    >> facebook.com
    >>
    >> and click on the Allow (cookies) button.
    >>
    >>
    >> sheila4typing wrote:
    >>> I did all step but have a couple questions.
    >>> When I did #4 I used the Fix it for me button, was that correct?
    >>> When I did #5 I could not find anything on the website for making sure
    >>> parental controls were not on, but I went to parental controls and the
    >>> only
    >>> person list was my son with no password. If I remember correctly when I
    >>> set
    >>> this up last time I was the administrator. I am assuming by this that
    >>> they
    >>> are not set. After I formatted I never set this up again. I was not
    >>> sure
    >>> about the rest of #5 when you said facebook.com is not blocked *and*
    >>> "some
    >>> web content [is not] blocked automatically," [2] see if the behavior
    >>> persists I did try to open the welcome screen for facebook and put in my
    >>> password and when I signed it it went back to the same welcome screen.
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>> Humor me and do the following:
    >>>>
    >>>> 1. Download the Norton Removal Tool, saving it to your desktop:
    >>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
    >>>>
    >>>> 2. Close all open applications (i.e., anything with an icon on the
    >>>> taskbar).
    >>>>
    >>>> 3. Right-click on the file you saved in #1 above and select Run as
    >>>> Administrator to run the utility. Don't TOUCH your keyboard until the
    >>>> run
    >>>> completes, then reboot.
    >>>>
    >>>> 4. Reset IE7 Advanced settings per
    >>>> http://support.microsoft.com/kb/923737
    >>>> &
    >>>> reboot once more.
    >>>>
    >>>> 5. After making certain that Parental Controls is not enabled [1] or
    >>>> that
    >>>> facebook.com is not blocked *and* "some web content [is not] blocked
    >>>> automatically," [2] see if the behavior persists.
    >>>>
    >>>> ==========================
    >>>> [1]
    >>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>>>
    >>>> [2]
    >>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
    >>>>
    >>>>
    >>>> sheila4typing wrote:
    >>>>> 1 - Windows Vista Home Service Pack 2
    >>>>> 2a - AVG anti-virus, Spybot and AD-Aware. They are all current. We
    >>>>> run
    >>>>> each of them once a week. No third-party, just Windows firewall and
    >>>>> is
    >>>>> turned on.
    >>>>> 2b - Nothing came with the computer. Before I formatted I have Norton
    >>>>> but
    >>>>> did not put it back on.
    >>>>> 3 - There is no mention of facebook in restricted sites.
    >>>>>
    >>>>> "PA Bear [MS MVP]" wrote:
    >>>>>> 1. Right-click on My Computer & select Properties: What Windows
    >>>>>> version
    >>>>>> is
    >>>>>> displayed in the resulting General tab (e.g., Windows XP Professional
    >>>>>> Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    >>>>>>
    >>>>>> 2a. What anti-virus application or security suite is installed and is
    >>>>>> your
    >>>>>> subscription current? What anti-spyware applications (other than
    >>>>>> Defender)? What third-party firewall (if any)?
    >>>>>>
    >>>>>> 2b. Has a(another) Norton or McAfee application ever been installed
    >>>>>> on
    >>>>>> the
    >>>>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>>>> bought
    >>>>>> it and which would have been reinstalled, but invalid, when you
    >>>>>> reinstalled
    >>>>>> Windows "about 6 months ago")?
    >>>>>>
    >>>>>> 3. IE Tools | Internet Options | Security | click on/highlight
    >>>>>> Restricted
    >>>>>> Sites | click on Sites button: Closely examine the list. If
    >>>>>> www.facebook.com and/or *.facebook.com is listed, select/highlight it
    >>>>>> then
    >>>>>> click on the Remove button. Close IE, reboot & test.
    >>>>>>
    >>>>>>
    >>>>>> sheila4typing wrote:
    >>>>>>> Wow, now I am really confused. About 6 months ago I reformatted his
    >>>>>>> computer and removed the parental controls (he is the admin - no
    >>>>>>> password
    >>>>>>> etc) and I know I went into IE Tools | Internet Options | Security |
    >>>>>>> Restricted Sites and put in that website. Once I did that I
    >>>>>>> verified
    >>>>>>> he
    >>>>>>> could not get into facebook. I am wondering now if he went in there
    >>>>>>> and
    >>>>>>> messed with something. When I go to www.facebook.com on that page
    >>>>>>> before
    >>>>>>> I
    >>>>>>> log on it says Javascript is disabled on your browser. I went ahead
    >>>>>>> and
    >>>>>>> logged in to my account and takes me to the same log in page over
    >>>>>>> and
    >>>>>>> over.
    >>>>>>> Any suggestions?
    >>>>>>>
    >>>>>>> "PA Bear [MS MVP]" wrote:
    >>>>>>>> You missed the point: Placing a website in Restricted Sites
    >>>>>>>> security
    >>>>>>>> zone
    >>>>>>>> [as in IE Tools | Internet Options | Security | Restricted Sites]
    >>>>>>>> does
    >>>>>>>> NOT
    >>>>>>>> disable any user from accessing the website.
    >>>>>>>>
    >>>>>>>> You may have used Vista Parental Controls (or some other software)
    >>>>>>>> to
    >>>>>>>> disable access to the site. If so, you'll have to re-enable access
    >>>>>>>> that
    >>>>>>>> way. See
    >>>>>>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>>>>>>> and
    >>>>>>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> sheila4typing wrote:
    >>>>>>>>> I did go into Restricted zone and typed in www.facebook.com so
    >>>>>>>>> that
    >>>>>>>>> he
    >>>>>>>>> could
    >>>>>>>>> not get to facebook; however now I have removed that restriction
    >>>>>>>>> from
    >>>>>>>>> my
    >>>>>>>>> home and he is allowed to access this website. My problem is it
    >>>>>>>>> is
    >>>>>>>>> not
    >>>>>>>>> in
    >>>>>>>>> the restricted zone to remove it.
    >>>>>>>>>
    >>>>>>>>> "PA Bear [MS MVP]" wrote:
    >>>>>>>>>> Are you thinking of Content Advisor vs. Restricted Sites security
    >>>>>>>>>> zone?
    >>>>>>>>>> [Placing facebook.com in Restricted Sites zone wouldn't keep him
    >>>>>>>>>> from
    >>>>>>>>>> accessing the website.]
    >>>>>>>>>>
    >>>>>>>>>> sheila4typing wrote:
    >>>>>>>>>>> I went into restricted sites and add facebook on my son's
    >>>>>>>>>>> computer
    >>>>>>>>>>> and
    >>>>>>>>>>> now
    >>>>>>>>>>> I
    >>>>>>>>>>> would like to remove that so he can get to facebook. The
    >>>>>>>>>>> problem
    >>>>>>>>>>> is
    >>>>>>>>>>> when
    >>>>>>>>>>> I
    >>>>>>>>>>> go back into restricted sites it is not listed; however when I
    >>>>>>>>>>> open
    >>>>>>>>>>> up
    >>>>>>>>>>> the
    >>>>>>>>>>> facebook page it show at the bottom restricted site. How do I
    >>>>>>>>>>> remove
    >>>>>>>>>>> this
    >>>>>>>>>>> to allow him to go there?
    >>>>>>>>>>> He has Microsoft Vista on is computer.
    >>>>
    >>>> .

    >>
    >> .
     
  15. eah

    eah Flightless Bird

    sheila4typing wrote on 05/19/2010 14:41 ET :
    > I went into restricted sites and add facebook on my son's computer and now I
    > would like to remove that so he can get to facebook. The problem is when I
    > go back into restricted sites it is not listed; however when I open up the
    > facebook page it show at the bottom restricted site. How do I remove this to
    > allow him to go there?
    > He has Microsoft Vista on is computer.
    > Thank you
    > Sheila
    >

    Shelia,

    Vista can be a little odd sometimes. I had the same problem, here is the fix.
    You will want to go to All Programs/Accessories/Run, type in regedit. From
    there
    expand HKEY Current User/expand software/expand Microsoft/expand
    Windows/expand
    Current Version/ expand Internet Settings/ expand Zone Map/ expand Domains.
    Now
    scroll down until you see Facebook, right click it, delete it, restart
    Internet
    Explorer and enjoy. It may seem like a lot but it will only take a minute or
    so.

    EAH
     
  16. Carol Lynne

    Carol Lynne Flightless Bird

    restricted site

    Sheila!

    FINALLY! Someone who had the exact same problem as I did! I too added facebook to restricted site and I couldn't fine it on the list. This is what I did and it worked.

    Go to this site and you will see:
    http://www.mvps.org/winhelp2002/restricted.htm

    They will ask you to right click on the hyperlink called Deldomain. Save it to your desktop. The directions weren't the best.

    Then, right click on the icon on your desktop and click on install.

    You will NOT have to restart your computer. Exit out of your browser. Then bring it back up. Go to facebook and you will see it is no longer restricted.

    This clears all sites in your restricted zone. And it is ok to do this. I read about it. It could even speed up your IE.



    > On Wednesday, May 19, 2010 2:41 PM sheila4typing wrote:


    > I went into restricted sites and add facebook on my son's computer and now I
    > would like to remove that so he can get to facebook. The problem is when I
    > go back into restricted sites it is not listed; however when I open up the
    > facebook page it show at the bottom restricted site. How do I remove this to
    > allow him to go there?
    > He has Microsoft Vista on is computer.
    > Thank you
    > Sheila



    >> On Wednesday, May 19, 2010 3:18 PM PA Bear [MS MVP] wrote:


    >> Are you thinking of Content Advisor vs. Restricted Sites security zone?
    >> [Placing facebook.com in Restricted Sites zone would not keep him from
    >> accessing the website.]
    >>
    >> sheila4typing wrote:



    >>> On Wednesday, May 19, 2010 4:23 PM sheila4typing wrote:


    >>> I did go into Restricted zone and typed in www.facebook.com so that he could
    >>> not get to facebook; however now I have removed that restriction from my home
    >>> and he is allowed to access this website. My problem is it is not in the
    >>> restricted zone to remove it.
    >>>
    >>> "PA Bear [MS MVP]" wrote:



    >>>> On Wednesday, May 19, 2010 6:33 PM PA Bear [MS MVP] wrote:


    >>>> You missed the point: Placing a website in Restricted Sites security zone
    >>>> [as in IE Tools | Internet Options | Security | Restricted Sites] does NOT
    >>>> disable any user from accessing the website.
    >>>>
    >>>> You may have used Vista Parental Controls (or some other software) to
    >>>> disable access to the site. If so, you will have to re-enable access that
    >>>> way. See
    >>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>>> and
    >>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web.
    >>>>
    >>>>
    >>>> sheila4typing wrote:



    >>>>> On Wednesday, May 19, 2010 7:42 PM sheila4typing wrote:


    >>>>> Wow, now I am really confused. About 6 months ago I reformatted his computer
    >>>>> and removed the parental controls (he is the admin - no password etc) and I
    >>>>> know I went into IE Tools | Internet Options | Security | Restricted Sites
    >>>>> and put in that website. Once I did that I verified he could not get into
    >>>>> facebook. I am wondering now if he went in there and messed with something.
    >>>>> When I go to www.facebook.com on that page before I log on it says Javascript
    >>>>> is disabled on your browser. I went ahead and logged in to my account and
    >>>>> takes me to the same log in page over and over. Any suggestions?
    >>>>>
    >>>>> "PA Bear [MS MVP]" wrote:



    >>>>>> On Wednesday, May 19, 2010 8:18 PM PA Bear [MS MVP] wrote:


    >>>>>> 1. Right-click on My Computer & select Properties: What Windows version is
    >>>>>> displayed in the resulting General tab (e.g., Windows XP Professional
    >>>>>> Service Pack 1; Windows Vista Ultimate Service Pack 2)?
    >>>>>>
    >>>>>> 2a. What anti-virus application or security suite is installed and is your
    >>>>>> subscription current? What anti-spyware applications (other than Defender)?
    >>>>>> What third-party firewall (if any)?
    >>>>>>
    >>>>>> 2b. Has a(another) Norton or McAfee application ever been installed on the
    >>>>>> computer (e.g., a free-trial version that came preinstalled when you bought
    >>>>>> it and which would have been reinstalled, but invalid, when you reinstalled
    >>>>>> Windows "about 6 months ago")?
    >>>>>>
    >>>>>> 3. IE Tools | Internet Options | Security | click on/highlight Restricted
    >>>>>> Sites | click on Sites button: Closely examine the list. If
    >>>>>> www.facebook.com and/or *.facebook.com is listed, select/highlight it then
    >>>>>> click on the Remove button. Close IE, reboot & test.
    >>>>>>
    >>>>>>
    >>>>>> sheila4typing wrote:



    >>>>>>> On Thursday, May 20, 2010 12:40 AM rob^_^ wrote:


    >>>>>>> + Tools>Internet Options, Security tab, click "Reset all zones to default"
    >>>>>>>
    >>>>>>>
    >>>>>>> (Robear: I had a bar fight with EL about this on his blog.)
    >>>>>>> Re: FB says scripting is disabled. This will only occur if FB is in the
    >>>>>>> Internet Zone AND active scripting has been disabled BUT Meta refresh is
    >>>>>>> still enabled (default for Internet Zone). Sites in the Restricted Zone have
    >>>>>>> both Active Scripting and META Refresh disabled.
    >>>>>>>
    >>>>>>> Regards.



    >>>>>>>> On Thursday, May 20, 2010 12:06 PM sheila4typing wrote:


    >>>>>>>> 1 - Windows Vista Home Service Pack 2
    >>>>>>>> 2a - AVG anti-virus, Spybot and AD-Aware. They are all current. We run
    >>>>>>>> each of them once a week. No third-party, just Windows firewall and is
    >>>>>>>> turned on.
    >>>>>>>> 2b - Nothing came with the computer. Before I formatted I have Norton but
    >>>>>>>> did not put it back on.
    >>>>>>>> 3 - There is no mention of facebook in restricted sites.
    >>>>>>>>
    >>>>>>>> Thanks
    >>>>>>>> Sheila
    >>>>>>>>
    >>>>>>>> "PA Bear [MS MVP]" wrote:



    >>>>>>>>> On Thursday, May 20, 2010 12:09 PM sheila4typing wrote:


    >>>>>>>>> I have not done + Tools>Internet Options, Security tab, click "Reset all
    >>>>>>>>> zones to default yet, should I?
    >>>>>>>>>
    >>>>>>>>> "rob^_^" wrote:



    >>>>>>>>>> On Thursday, May 20, 2010 2:11 PM PA Bear [MS MVP] wrote:


    >>>>>>>>>> Humor me and do the following:
    >>>>>>>>>>
    >>>>>>>>>> 1. Download the Norton Removal Tool, saving it to your desktop:
    >>>>>>>>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
    >>>>>>>>>>
    >>>>>>>>>> 2. Close all open applications (i.e., anything with an icon on the taskbar).
    >>>>>>>>>>
    >>>>>>>>>> 3. Right-click on the file you saved in #1 above and select Run as
    >>>>>>>>>> Administrator to run the utility. Don't TOUCH your keyboard until the run
    >>>>>>>>>> completes, then reboot.
    >>>>>>>>>>
    >>>>>>>>>> 4. Reset IE7 Advanced settings per http://support.microsoft.com/kb/923737 &
    >>>>>>>>>> reboot once more.
    >>>>>>>>>>
    >>>>>>>>>> 5. After making certain that Parental Controls is not enabled [1] or that
    >>>>>>>>>> facebook.com is not blocked *and* "some web content [is not] blocked
    >>>>>>>>>> automatically," [2] see if the behavior persists.
    >>>>>>>>>>
    >>>>>>>>>> ==========================
    >>>>>>>>>> [1]
    >>>>>>>>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>>>>>>>>>
    >>>>>>>>>> [2]
    >>>>>>>>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
    >>>>>>>>>>
    >>>>>>>>>>
    >>>>>>>>>> sheila4typing wrote:



    >>>>>>>>>>> On Friday, May 21, 2010 8:05 PM sheila4typing wrote:


    >>>>>>>>>>> I did all step but have a couple questions.
    >>>>>>>>>>> When I did #4 I used the Fix it for me button, was that correct?
    >>>>>>>>>>> When I did #5 I could not find anything on the website for making sure
    >>>>>>>>>>> parental controls were not on, but I went to parental controls and the only
    >>>>>>>>>>> person list was my son with no password. If I remember correctly when I set
    >>>>>>>>>>> this up last time I was the administrator. I am assuming by this that they
    >>>>>>>>>>> are not set. After I formatted I never set this up again. I was not sure
    >>>>>>>>>>> about the rest of #5 when you said facebook.com is not blocked *and* "some
    >>>>>>>>>>> web content [is not] blocked automatically," [2] see if the behavior persists
    >>>>>>>>>>> I did try to open the welcome screen for facebook and put in my password and
    >>>>>>>>>>> when I signed it it went back to the same welcome screen.
    >>>>>>>>>>>
    >>>>>>>>>>> "PA Bear [MS MVP]" wrote:



    >>>>>>>>>>>> On Saturday, May 22, 2010 1:57 AM PA Bear [MS MVP] wrote:


    >>>>>>>>>>>> Yes.
    >>>>>>>>>>>>
    >>>>>>>>>>>>
    >>>>>>>>>>>> Parental Controls (capitilized) is a Vista component, not something you would
    >>>>>>>>>>>> find on any website. See...
    >>>>>>>>>>>>
    >>>>>>>>>>>> HOW TO Set up Parental Controls
    >>>>>>>>>>>> http://windows.microsoft.com/en-us/windows-vista/set-up-parental-controls
    >>>>>>>>>>>>
    >>>>>>>>>>>> Limit the content that children can view on the web (using Parental
    >>>>>>>>>>>> Controls)
    >>>>>>>>>>>> http://windows.microsoft.com/en-us/windows-vista/Limit-the-content-that-children-can-view-on-the-web
    >>>>>>>>>>>>
    >>>>>>>>>>>>
    >>>>>>>>>>>> IE Tools | Internet Options | Privacy | Sites: type...
    >>>>>>>>>>>>
    >>>>>>>>>>>> facebook.com
    >>>>>>>>>>>>
    >>>>>>>>>>>> and click on the Allow (cookies) button.
    >>>>>>>>>>>>
    >>>>>>>>>>>>
    >>>>>>>>>>>> sheila4typing wrote:



    >>>>>>>>>>>>> On Saturday, May 22, 2010 10:40 AM sheila4typing wrote:


    >>>>>>>>>>>>> I looked on both those websites for parental control to figure out how to
    >>>>>>>>>>>>> make sure this is not turned on and there is nothing, only how to set it up;
    >>>>>>>>>>>>> which I do not want to do. I do not think it is on because you have to have
    >>>>>>>>>>>>> 2 accounts to use parental controls if I remember correctly.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> I added facebook to the sites and allowed cookies
    >>>>>>>>>>>>> Facebook will still not let me in.
    >>>>>>>>>>>>> Interesting how when I am on the login page for facebook at the botton just
    >>>>>>>>>>>>> about the taskbar it has a circle with a line through it and says Restricted
    >>>>>>>>>>>>> Sites Protected Mode: On and then has a picture with an eye and circle and
    >>>>>>>>>>>>> line through that; which is privacy report. I clicked on that and it showed
    >>>>>>>>>>>>> the restriced sites; http:/www.facebook.com/home.php? and
    >>>>>>>>>>>>> http:/www.facebook.com/login.php and shows both websites as blocked. I
    >>>>>>>>>>>>> selected each website and clicked summary and at the bottom left it is
    >>>>>>>>>>>>> checked always allow this site to use cookies.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:



    >>>>>>>>>>>>>> On Saturday, May 22, 2010 4:50 PM PA Bear [MS MVP] wrote:


    >>>>>>>>>>>>>> There is a very good chance that you are seeing the effects of a hijackware
    >>>>>>>>>>>>>> infection!
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> NB: If you had no anti-virus application installed or the subscription had
    >>>>>>>>>>>>>> expired *when the machine first got infected* and/or your subscription has
    >>>>>>>>>>>>>> since expired and/or the machine's not been kept fully-patched at Windows
    >>>>>>>>>>>>>> Update, do not waste your time with any of the below: Format & reinstall
    >>>>>>>>>>>>>> Windows. A Repair Install will NOT help!
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> Microsoft PCSafety provides home users (only) with no-charge support in
    >>>>>>>>>>>>>> dealing with malware infections such as viruses, spyware (including unwanted
    >>>>>>>>>>>>>> software), and adware.
    >>>>>>>>>>>>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> Also available via the Consumer Security Support home page:
    >>>>>>>>>>>>>> https://consumersecuritysupport.microsoft.com/
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> Otherwise...
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 1. See if you can download/run the MSRT manually:
    >>>>>>>>>>>>>> http://www.microsoft.com/security/malwareremove/default.mspx
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
    >>>>>>>>>>>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    >>>>>>>>>>>>>> machine and rename it to SCAN.EXE before running it.
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    >>>>>>>>>>>>>> in Safe Mode with Networking, if need be:
    >>>>>>>>>>>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 2b. Vista or Win7=> Run this scan instead:
    >>>>>>>>>>>>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 3. Now run a thorough check for hijackware, including posting requested logs
    >>>>>>>>>>>>>> in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> Checking for/Help with Hijackware:
    >>>>>>>>>>>>>> ??? http://mvps.org/winhelp2002/unwanted.htm
    >>>>>>>>>>>>>> ??? http://inetexplorer.mvps.org/tshoot.html
    >>>>>>>>>>>>>> ??? http://www.mvps.org/sramesh2k/Malware_Defence.htm
    >>>>>>>>>>>>>> ??? http://www.elephantboycomputers.com/page2.html#Removing_Malware
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> **Chances are you will need to seek expert assistance in
    >>>>>>>>>>>>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    >>>>>>>>>>>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
    >>>>>>>>>>>>>> http://www.dslreports.com/forum/cleanup,
    >>>>>>>>>>>>>> http://www.bluetack.co.uk/forums/index.php,
    >>>>>>>>>>>>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> If these procedures look too complex - and there is no shame in admitting
    >>>>>>>>>>>>>> this is not your cup of tea - take the machine to a local, reputable and
    >>>>>>>>>>>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> sheila4typing wrote:



    >>>>>>>>>>>>>> Submitted via EggHeadCafe - Software Developer Portal of Choice
    >>>>>>>>>>>>>> Simple .NET HEX PixelColor Utility
    >>>>>>>>>>>>>> http://www.eggheadcafe.com/tutorial...f52bc1/simple-net-hex-pixelcolor-utility.aspx
     
  17. Carol Lynne

    Carol Lynne Flightless Bird

  18. brainsmile

    brainsmile Flightless Bird

    r4 ds

    Well put, and that's what we want too
     

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