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Update KB 976098 will not install

Discussion in 'Windows XP' started by Joe McGuire, Jan 13, 2010.

  1. Joe McGuire

    Joe McGuire Flightless Bird

    My XP SP3 machine valiantly tries to install this update but always fails.
    It seems to have no trouble installing other updates. What's with this
    one??
     
  2. Jose

    Jose Flightless Bird

    On Jan 13, 3:36 am, "Joe McGuire" <mcguir...@comcast.net> wrote:
    > My XP SP3 machine valiantly tries to install this update but always fails..
    > It seems to have no trouble installing other updates.  What's with this
    > one??


    What makes you think it is not installing?
     
  3. Daave

    Daave Flightless Bird

    Joe McGuire wrote:
    > My XP SP3 machine valiantly tries to install this update but always
    > fails. It seems to have no trouble installing other updates. What's
    > with this one??


    Are you getting a specific error message?

    Go to Control Panel | Add or Remove Programs. Make sure the Show Updates
    box is checked. Is KB976098 listed?
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [crosspost to Windows Update newsgroup]

    See the section "Updates from the previous cumulative Windows time zone
    update" in http://support.microsoft.com/kb/976098. If you do not reside in
    one of those time zones, you can "hide" this update.

    1. Stop the Automatic Updates service:

    Start > Run > (type in) services.msc > [OK]
    Double-click Automatic Updates > Click on Stop
    (Stopping the service will take a moment)

    2. Delete the contents of the Download folder:

    Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
    Open the Download folder and delete its contents
    Close the window.

    3. Go to Windows Update website | Select CUSTOM and allow the scan to
    complete | Uncheck/deselect KB976098 and hide it ("Don't show me this update
    again").

    4. Start the Automatic Updates service:

    Start > Run > (type in) services.msc > [OK]
    Double-click Automatic Updates > Click on Start
    (Starting the service will take a moment)
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002
    www.banthecheck.com


    Joe McGuire wrote:
    > My XP SP3 machine valiantly tries to install this update but always fails.
    > It seems to have no trouble installing other updates. What's with this
    > one??
     
  5. pip22

    pip22 Flightless Bird

    There's a little known issue with Comodo Antivirus or Comodo Firewall
    (or the complete suite) preventing the installation of KB976098 -- do
    you have any Comodo software installed?

    If yes, right-click the system-tray Comodo icon and click 'Exit'

    Now try to install the MS update

    Re-start Comodo

    Important: you should enable the Windows Firewall while Comodo Firewall
    is off.
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Source, please?

    pip22 wrote:
    > There's a little known issue with Comodo Antivirus or Comodo Firewall
    > (or the complete suite) preventing the installation of KB976098...
     
  7. Joe McGuire

    Joe McGuire Flightless Bird

    The fact that WIndows says so. Aftter running the updates (Automatic
    updates) a window appears saying "The following updates could not be
    installed" and lists this update as not installed.

    "Jose" <jose_ease@yahoo.com> wrote in message
    news:3a9ad30e-c6a2-478d-98aa-74c319810152@22g2000yqr.googlegroups.com...
    On Jan 13, 3:36 am, "Joe McGuire" <mcguir...@comcast.net> wrote:
    > My XP SP3 machine valiantly tries to install this update but always fails.
    > It seems to have no trouble installing other updates. What's with this
    > one??


    What makes you think it is not installing?
     
  8. Joe McGuire

    Joe McGuire Flightless Bird

    Nope. No Comodo. Never heard of it.

    "pip22" <pip22.44qzao@no.email.invalid> wrote in message
    news:pip22.44qzao@no.email.invalid...
    >
    > There's a little known issue with Comodo Antivirus or Comodo Firewall
    > (or the complete suite) preventing the installation of KB976098 -- do
    > you have any Comodo software installed?
    >
    > If yes, right-click the system-tray Comodo icon and click 'Exit'
    >
    > Now try to install the MS update
    >
    > Re-start Comodo
    >
    > Important: you should enable the Windows Firewall while Comodo Firewall
    > is off.
    >
    >
     
  9. Joe McGuire

    Joe McGuire Flightless Bird

    Thanks! I was about to follow your directions when I looked in COntrol
    Panel/Add/Remove Programs. There is an update in there with an almost
    similar name called Hotfix for Windows XP (KB976098-v2) installed
    11/26/2009. Are these the same? The scan of the system shows the update
    (KB976098) is missing and Auto Update wants to install itbut can't. IS that
    because the update is alreadyinstalled?

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:uU6kBDHlKHA.5020@TK2MSFTNGP02.phx.gbl...
    > [crosspost to Windows Update newsgroup]
    >
    > See the section "Updates from the previous cumulative Windows time zone
    > update" in http://support.microsoft.com/kb/976098. If you do not reside
    > in one of those time zones, you can "hide" this update.
    >
    > 1. Stop the Automatic Updates service:
    >
    > Start > Run > (type in) services.msc > [OK]
    > Double-click Automatic Updates > Click on Stop
    > (Stopping the service will take a moment)
    >
    > 2. Delete the contents of the Download folder:
    >
    > Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
    > Open the Download folder and delete its contents
    > Close the window.
    >
    > 3. Go to Windows Update website | Select CUSTOM and allow the scan to
    > complete | Uncheck/deselect KB976098 and hide it ("Don't show me this
    > update again").
    >
    > 4. Start the Automatic Updates service:
    >
    > Start > Run > (type in) services.msc > [OK]
    > Double-click Automatic Updates > Click on Start
    > (Starting the service will take a moment)
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    > www.banthecheck.com
    >
    >
    > Joe McGuire wrote:
    >> My XP SP3 machine valiantly tries to install this update but always
    >> fails.
    >> It seems to have no trouble installing other updates. What's with this
    >> one??

    >
     
  10. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Sure sounds like that's the case, Joe. Steps #1 thru #4 will address the
    behavior.

    Joe McGuire wrote:
    > Thanks! I was about to follow your directions when I looked in COntrol
    > Panel/Add/Remove Programs. There is an update in there with an almost
    > similar name called Hotfix for Windows XP (KB976098-v2) installed
    > 11/26/2009. Are these the same? The scan of the system shows the update
    > (KB976098) is missing and Auto Update wants to install itbut can't. IS
    > that
    > because the update is alreadyinstalled?
    >
    > "PA Bear [MS MVP]" wrote:
    >> [crosspost to Windows Update newsgroup]
    >>
    >> See the section "Updates from the previous cumulative Windows time zone
    >> update" in http://support.microsoft.com/kb/976098. If you do not reside
    >> in one of those time zones, you can "hide" this update.
    >>
    >> 1. Stop the Automatic Updates service:
    >>
    >> Start > Run > (type in) services.msc > [OK]
    >> Double-click Automatic Updates > Click on Stop
    >> (Stopping the service will take a moment)
    >>
    >> 2. Delete the contents of the Download folder:
    >>
    >> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
    >> Open the Download folder and delete its contents
    >> Close the window.
    >>
    >> 3. Go to Windows Update website | Select CUSTOM and allow the scan to
    >> complete | Uncheck/deselect KB976098 and hide it ("Don't show me this
    >> update again").
    >>
    >> 4. Start the Automatic Updates service:
    >>
    >> Start > Run > (type in) services.msc > [OK]
    >> Double-click Automatic Updates > Click on Start
    >> (Starting the service will take a moment)
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >> www.banthecheck.com
    >>
    >>
    >> Joe McGuire wrote:
    >>> My XP SP3 machine valiantly tries to install this update but always
    >>> fails.
    >>> It seems to have no trouble installing other updates. What's with this
    >>> one??
     

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