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Re: IE and only IE wont connect

P

PA Bear [MS MVP]

Flightless Bird
[Crosspost to IE General]

Is this a sudden, new problem?

Is IE6, IE7, or IE8 installed on the computer-in-question?

Is the computer-in-question currently fully-patched at Windows Update?

Assuming KB980182 installed, did the problem start immediately after it was
installed?

Does the behavior persist when the computer-in-question is connected
directly to the modem?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Jeff Barnett wrote:
> I apologize in advance for the length of this message but thought it
> advisable to include all the relevant information.
>
> We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
> The computers and a printer are connected to each other and the internet
> through a D-Link router. One computer is experiencing problems. First,
> I'll state what is working on that computer so the problem will be in
> context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
> we may/should conclude the computer is connected to the internet.
> However, IE will not connect. I have tried it from a limited account as
> well as an administrator account. I have also tried it in "safe mode"
> and with the MS firewall disabled without success. The failure is report
> by the following:
>
> ----------------------- Browser Message ------------------------------
>
> Internet Explorer cannot display the webpage
>
> Most likely causes:
> You are not connected to the Internet.
> The website is encountering problems.
> There might be a typing error in the address.
>
> What you can try:
> Diagnose Connection Problems
>
> More information
> --------------------------------------------------
>
>
> At this point I select "Diagnose Connection Problems" and eventually
> produce this summary (part of the log produce is reported at bottom of
> this email) paraphrased next - MS made it impossible to cut-and-paste
> the summary:
>
> ----------------------------- Diagnostic Summary
> ------------------------------
>
> Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
> firewall settings on this computer.
> Check the firewall settings for ports 80, 443, and 21.
> -----------------------------------------------------------------------
>
> Note, I turned off the firewall in one test with no success. As a last
> check, I tried to use Windows Update but the same browser message
> resulted. Note once again, only one computer is experiencing a problem
> and only with IE but with all accounts. I looked at the security
> settings for the internet domain and saw nothing unusual. I have
> tentatively concluded that something has damaged the IE software but not
> the underlying protocol stack (because Mozilla products and MS FTP work
> just fine). Any help diagnosing and fixing this problem would be most
> appreciated.
>
> The promised log from the connection diagnostic follows -- Jeff Barnett
>
> ------------------------- Diagnostic Log
> -------------------------------------------------------------
>
> Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> warn HTTPS: Error 12057 connecting to www.microsoft.com:
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired info FTP (Passive): Successfully
> connected to ftp.microsoft.com.
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the
> server could not be established error Could not make an HTTP connection.
> error Could not make an HTTPS connection.
> info Redirecting user to support call
>
>
>
> DNS Client Diagnostic
> DNS - Not a home user scenario
>
> info Using Web Proxy: yes
> No DNS servers
>
> DNS failure
>
>
>
>
> Gateway Diagnostic
> Gateway
>
> info The following proxy configuration is being used by IE: Automatically
> Detect Settings:Disabled Automatic Configuration Script: Proxy
> Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
> has
> the following default gateway entry(ies): 192.168.0.1 info This computer
> has the following IP address(es): 192.168.0.102
> info The default gateway is in the same subnet as this computer
> info The default gateway entry is a valid unicast address
> info The default gateway address was resolved via ARP in 1 try(ies)
> info The default gateway was reached via ICMP Ping in 1 try(ies)
> info Skipped gateway connectivity check because of IE proxy configuration
>
>
>
> IP Layer Diagnostic
> Corrupted IP routing table
>
> info The default route is valid
> info The loopback route is valid
> info The local host route is valid
> info The local subnet route is valid
> Invalid ARP cache entries
>
> action The ARP cache has been flushed
>
>
>
> IP Configuration Diagnostic
> Invalid IP address
>
> info Valid IP address detected: 192.168.0.102
>
>
>
> Wireless Diagnostic
> Wireless - Service disabled
>
> Wireless - User SSID
>
> Wireless - First time setup
>
> Wireless - Radio off
>
> Wireless - Out of range
>
> Wireless - Hardware issue
>
> Wireless - Novice user
>
> Wireless - Ad-hoc network
>
> Wireless - Less preferred
>
> Wireless - 802.1x enabled
>
> Wireless - Configuration mismatch
>
> Wireless - Low SNR
>
>
>
>
> WinSock Diagnostic
> WinSock status
>
> info All base service provider entries are present in the Winsock catalog.
> info The Winsock Service provider chains are valid.
> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
> test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD
> Tcpip
> [TCP/IP] passed the loopback communication test. info Provider entry MSAFD
> Tcpip [UDP/IP] passed the loopback communication
> test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] -> MSAFD
> Tcpip
> [UDP/IP] passed the loopback communication test. info Provider entry RSVP
> UDP Service Provider passed the loopback
> communication test. info Provider entry NOD32 protected [RSVP UDP Service
> Provider] -> RSVP UDP
> Service Provider passed the loopback communication test. info Provider
> entry RSVP TCP Service Provider passed the loopback
> communication test. info Provider entry NOD32 protected [RSVP TCP Service
> Provider] -> RSVP TCP
> Service Provider passed the loopback communication test. info Connectivity
> is valid for all Winsock service providers.
>
>
>
> Network Adapter Diagnostic
> Network location detection
>
> info Using home Internet connection
> Network adapter identification
>
> info Network connection: Name=Local Area Connection, Device=Intel(R)
> 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
> Network connection: Name=1394 Connection, Device=1394 Net Adapter,
> MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
> Connection, Device=Internet
> Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE info
> Ethernet connection selected
> Network adapter status
>
> info Network connection status: Connected
>
>
>
> HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> info FTP (Passive): Successfully connected to ftp.microsoft.com.
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the
> server could not be established warn HTTPS: Error 12057 connecting to
> www.microsoft.com:
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired error Could not make an HTTP
> connection.
> error Could not make an HTTPS connection.
 
J

Jeff Barnett

Flightless Bird
PA Bear [MS MVP] wrote:
> Is this a sudden, new problem?
Yes, this is a new problem; only noticed this morning.
>
> Is IE6, IE7, or IE8 installed on the computer-in-question?
Of course. The IE version is 7.0.5730.11
>
> Is the computer-in-question currently fully-patched at Windows Update?
All of the "important" patches are there. Our computers are updated once
or twice a month using built-in MS update.
>
> Assuming KB980182 installed, did the problem start immediately after
> it was installed?
I looked for that KB number in C:/\windows\ and did not see it.
>
> Does the behavior persist when the computer-in-question is connected
> directly to the modem?
Can't easily try that experiment. But note that everything except IE is
okay. There are no special per-computer settings in the D-Link router.
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?
I am not using Defender. The suite is NOD32 by ESET (all updated
definitions on the machine) with Windows Firewall turned on.
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?
I built this computer a few years ago. If I remember correctly, NOD32
has been the only one on it. This is surely true for several years. I
understand that changing security packages is one good reason to
consider a rebuild.

Given these answers to you questions, do you have and hypotheses about
what might be happening.

TIA -- Jeff Barnett
--------------------- Start Original Message
---------------------------------------------------------------------------------------------
We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
The computers and a printer are connected to each other and the internet
through a D-Link router. One computer is experiencing problems. First,
I'll state what is working on that computer so the problem will be in
context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
we may/should conclude the computer is connected to the internet.
However, IE will not connect. I have tried it from a limited account as
well as an administrator account. I have also tried it in "safe mode"
and with the MS firewall disabled without success. The failure is report
by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage Most likely causes:
You are not connected to the Internet. The website is encountering
problems. There might be a typing error in the address.
What you can try: Diagnose Connection Problems
More information
--------------------------------------------------


At this point I select "Diagnose Connection Problems" and eventually
produce this summary (part of the log produce is reported at bottom of
this email) paraphrased next - MS made it impossible to cut-and-paste
the summary:

----------------------------- Diagnostic Summary
------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
firewall settings on this computer.

Check the firewall settings for ports 80, 443, and 21.
-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last
check, I tried to use Windows Update but the same browser message
resulted. Note once again, only one computer is experiencing a problem
and only with IE but with all accounts. I looked at the security
settings for the internet domain and saw nothing unusual. I have
tentatively concluded that something has damaged the IE software but not
the underlying protocol stack (because Mozilla products and MS FTP work
just fine). Any help diagnosing and fixing this problem would be most
appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic Log
-------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
Error 12037 connecting to www.passport.net: The date in the certificate
is invalid or has expired info FTP (Passive): Successfully connected to
ftp.microsoft.com. warn HTTP: Error 12029 connecting to
www.microsoft.com: A connection with the server could not be
established warn HTTP: Error 12029 connecting to www.hotmail.com: A
connection with the server could not be established error Could not
make an HTTP connection. error Could not make an HTTPS connection. info
Redirecting user to support call


DNS Client Diagnostic DNS - Not a home user scenario
info Using Web Proxy: yes No DNS servers
DNS failure



Gateway Diagnostic Gateway
info The following proxy configuration is being used by IE:
Automatically Detect Settings:Disabled Automatic Configuration Script:
Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This
computer has the following default gateway entry(ies): 192.168.0.1 info
This computer has the following IP address(es): 192.168.0.102 info The
default gateway is in the same subnet as this computer info The default
gateway entry is a valid unicast address info The default gateway
address was resolved via ARP in 1 try(ies) info The default gateway was
reached via ICMP Ping in 1 try(ies) info Skipped gateway connectivity
check because of IE proxy configuration


IP Layer Diagnostic Corrupted IP routing table
info The default route is valid info The loopback route is valid info
The local host route is valid info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic Invalid IP address
info Valid IP address detected: 192.168.0.102


Wireless Diagnostic Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR



WinSock Diagnostic WinSock status
info All base service provider entries are present in the Winsock
catalog. info The Winsock Service provider chains are valid. info
Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] ->
MSAFD Tcpip [TCP/IP] passed the loopback communication test. info
Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] ->
MSAFD Tcpip [UDP/IP] passed the loopback communication test. info
Provider entry RSVP UDP Service Provider passed the loopback
communication test. info Provider entry NOD32 protected [RSVP UDP
Service Provider] -> RSVP UDP Service Provider passed the loopback
communication test. info Provider entry RSVP TCP Service Provider passed
the loopback communication test. info Provider entry NOD32 protected
[RSVP TCP Service Provider] -> RSVP TCP Service Provider passed the
loopback communication test. info Connectivity is valid for all Winsock
service providers.


Network Adapter Diagnostic Network location detection
info Using home Internet connection Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
Network connection: Name=1394 Connection, Device=1394 Net Adapter,
MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST
LAN, SubMediaType=NONE info Ethernet connection selected Network adapter
status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity
info FTP (Passive): Successfully connected to ftp.microsoft.com. warn
HTTP: Error 12029 connecting to www.microsoft.com: A connection with the
server could not be established warn HTTP: Error 12029 connecting to
www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
Error 12037 connecting to www.passport.net: The date in the certificate
is invalid or has expired error Could not make an HTTP connection.
error Could not make an HTTPS connection.
 
P

PA Bear [MS MVP]

Flightless Bird
[Please don't post your replies inline with the quoted section of my
replies. THX]

Please answer my questions by number in your reply:

1. Open Add/Remove Programs & make sure the Show Updates box at the top is
checked/enabled. Now scroll down and tell me if "Security Update for
Windows Internet Explorer 7 (KB980182)" is listed. If it is, what's the
Installation date?

2. Has your NOD32 subscription ever expired (if only for a few hours or
days)?

3. Does the behavior persist if you start IE in No Add-ons mode?

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &
IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

4. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737


Jeff Barnett wrote:
> PA Bear [MS MVP] wrote:
>> Is this a sudden, new problem?
> Yes, this is a new problem; only noticed this morning.
>>
>> Is IE6, IE7, or IE8 installed on the computer-in-question?
> Of course. The IE version is 7.0.5730.11
>>
>> Is the computer-in-question currently fully-patched at Windows Update?
> All of the "important" patches are there. Our computers are updated once
> or twice a month using built-in MS update.
>>
>> Assuming KB980182 installed, did the problem start immediately after
>> it was installed?
> I looked for that KB number in C:/\windows\ and did not see it.
>>
>> Does the behavior persist when the computer-in-question is connected
>> directly to the modem?
> Can't easily try that experiment. But note that everything except IE is
> okay. There are no special per-computer settings in the D-Link router.
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
> I am not using Defender. The suite is NOD32 by ESET (all updated
> definitions on the machine) with Windows Firewall turned on.
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought it)?
> I built this computer a few years ago. If I remember correctly, NOD32
> has been the only one on it. This is surely true for several years. I
> understand that changing security packages is one good reason to
> consider a rebuild.
>
> Given these answers to you questions, do you have and hypotheses about
> what might be happening.
<SNIP>
 
D

Duane Hebert

Flightless Bird
> Given these answers to you questions, do you have and hypotheses about
> what might be happening.

I think that those answers are standard form replies to the "I'm having problems
with IE8" question and could probably just be an FAQ referred to here.

If you google for your problem you'll see that it's not unique.

FWIW, I have two PCs that had this problem. One running Vista and one running
XP with SP3. Went through all of these suggestions and nothing helped. So I instlaled
Firefox which worked on both without these problems.

I was using AVG on both. My IT department switched to NOD antivirus at the office, and
since then I have very rarely had IE8 hang on that machine. It's possible that it has something
to do with AVG. They've advised me, on my other PC to remove the AVG toolbar which seems
to have helped for a few days but the problem is back.
So at home I use Firefox.
 
R

Robert Aldwinckle

Flightless Bird
"Duane Hebert" <spoo@flarn.com> wrote in message
news:ujo$jCt8KHA.4600@TK2MSFTNGP02.phx.gbl...

> I was using AVG on both. My IT department switched to NOD antivirus at
> the office, and
> since then I have very rarely had IE8 hang on that machine. It's possible
> that it has something
> to do with AVG. They've advised me, on my other PC to remove the AVG
> toolbar which seems
> to have helped for a few days but the problem is back.
> So at home I use Firefox.


The usual AVG factor is its HTTP proxy and getting rid of that may involve
uninstalling and reconfiguring the product.


---
 
D

Duane Hebert

Flightless Bird
"Robert Aldwinckle" <robald@techemail.com> wrote in message news:-Ofzmt3t8KHA.4648@TK2MSFTNGP04.phx.gbl...
> The usual AVG factor is its HTTP proxy and getting rid of that may involve
> uninstalling and reconfiguring the product.

Thanks. Any idea why this is a problem for IE8 and not any other browser?
 
P

PA Bear [MS MVP]

Flightless Bird
Duane Hebert wrote:
>> The usual AVG factor is its HTTP proxy and getting rid of that may
>> involve
>> uninstalling and reconfiguring the product.
>
> Thanks. Any idea why this is a problem for IE8 and not any other browser?

For all intents and purposes, AVG Linkscanner, Search-Shield, Active
Surf-Shield, and/or Security toolbar are redundant in (if not incompatible
with) IE8.
 
D

Duane Hebert

Flightless Bird
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:eidsmY48KHA.5900@TK2MSFTNGP04.phx.gbl...
> Duane Hebert wrote:
>>> The usual AVG factor is its HTTP proxy and getting rid of that may
>>> involve
>>> uninstalling and reconfiguring the product.
>>
>> Thanks. Any idea why this is a problem for IE8 and not any other browser?
>
> For all intents and purposes, AVG Linkscanner, Search-Shield, Active
> Surf-Shield, and/or Security toolbar are redundant in (if not incompatible
> with) IE8.

Redundant would be fine. Incompatible, not so much.

I've removed the AVG Security Toolbar and Search-Shield but that didn't really help.
I will try the others to see if I can isolate this. Thanks.
 
P

PA Bear [MS MVP]

Flightless Bird
Duane Hebert wrote:
>> Duane Hebert wrote:
>>>> The usual AVG factor is its HTTP proxy and getting rid of that may
>>>> involve
>>>> uninstalling and reconfiguring the product.
>>>
>>> Thanks. Any idea why this is a problem for IE8 and not any other
>>> browser?
>>
>> For all intents and purposes, AVG Linkscanner, Search-Shield, Active
>> Surf-Shield, and/or Security toolbar are redundant in (if not
>> incompatible
>> with) IE8.
>
> Redundant would be fine. Incompatible, not so much.
>
> I've removed the AVG Security Toolbar and Search-Shield but that didn't
> really help. I will try the others to see if I can isolate this. Thanks.

Answering all of the questions in my second reply to your thread might help:
http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66
 
D

Duane Hebert

Flightless Bird
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:-OzLsMj78KHA.4648@TK2MSFTNGP04.phx.gbl...

> Answering all of the questions in my second reply to your thread might
> help:
> http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66

This was not my thread originally but I can answer your questions:

I'm running XP Pro SP3.

1. I don't have KB980182 Security Update For Windows IE 7 listed in
add/remove programs. I have several for IE8 though.
2. I am not using NOD32 on the PC that is causing my problem. I'm using
AVG8. As a side note, I have disabled AVG8 HTTP proxy based on another
suggestion in this thread and it doesn't seem to have helped.
3. Running in No add-ons mode does not seem to help.
4. Reset IE advanced settings does not seem to help.

I have uninstalled IE8 and run IE7 for a few days with no issues.
Reinstalling IE8 caused the same problems to
return after a couple of days. I have no issues with Firefox.

Just as a reminder, when opening IE8, I get a message "connecting" and this
stays there and never succeeds.
Sometime closing and opening IE8 fixes it. Sometime it takes several tries.
While this is happening,
Firefox is fine so I don't think it's a dns issue or anything like that.

Thanks.
 
T

The Real Truth MVP

Flightless Bird
Try my FixIE Tool. Download it here http://www.ms-mvp.org/


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.




"Jeff Barnett" <jbbrus@ca.rr.com> wrote in message
news:ux1yRkU8KHA.3840@TK2MSFTNGP02.phx.gbl...
> PA Bear [MS MVP] wrote:
>> Is this a sudden, new problem?
> Yes, this is a new problem; only noticed this morning.
>>
>> Is IE6, IE7, or IE8 installed on the computer-in-question?
> Of course. The IE version is 7.0.5730.11
>>
>> Is the computer-in-question currently fully-patched at Windows Update?
> All of the "important" patches are there. Our computers are updated once
> or twice a month using built-in MS update.
>>
>> Assuming KB980182 installed, did the problem start immediately after it
>> was installed?
> I looked for that KB number in C:/\windows\ and did not see it.
>>
>> Does the behavior persist when the computer-in-question is connected
>> directly to the modem?
> Can't easily try that experiment. But note that everything except IE is
> okay. There are no special per-computer settings in the D-Link router.
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
> I am not using Defender. The suite is NOD32 by ESET (all updated
> definitions on the machine) with Windows Firewall turned on.
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought it)?
> I built this computer a few years ago. If I remember correctly, NOD32 has
> been the only one on it. This is surely true for several years. I
> understand that changing security packages is one good reason to consider
> a rebuild.
>
> Given these answers to you questions, do you have and hypotheses about
> what might be happening.
>
> TIA -- Jeff Barnett
> --------------------- Start Original
> Message ---------------------------------------------------------------------------------------------
> We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
> The computers and a printer are connected to each other and the internet
> through a D-Link router. One computer is experiencing problems. First,
> I'll state what is working on that computer so the problem will be in
> context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
> we may/should conclude the computer is connected to the internet. However,
> IE will not connect. I have tried it from a limited account as well as an
> administrator account. I have also tried it in "safe mode" and with the MS
> firewall disabled without success. The failure is report by the following:
>
> ----------------------- Browser Message ------------------------------
>
> Internet Explorer cannot display the webpage Most likely causes:
> You are not connected to the Internet. The website is encountering
> problems. There might be a typing error in the address.
> What you can try: Diagnose Connection Problems More information
> --------------------------------------------------
>
>
> At this point I select "Diagnose Connection Problems" and eventually
> produce this summary (part of the log produce is reported at bottom of
> this email) paraphrased next - MS made it impossible to cut-and-paste the
> summary:
>
> ----------------------------- Diagnostic
> Summary ------------------------------
>
> Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
> firewall settings on this computer.
>
> Check the firewall settings for ports 80, 443, and 21.
> -----------------------------------------------------------------------
>
> Note, I turned off the firewall in one test with no success. As a last
> check, I tried to use Windows Update but the same browser message
> resulted. Note once again, only one computer is experiencing a problem and
> only with IE but with all accounts. I looked at the security settings for
> the internet domain and saw nothing unusual. I have tentatively concluded
> that something has damaged the IE software but not the underlying protocol
> stack (because Mozilla products and MS FTP work just fine). Any help
> diagnosing and fixing this problem would be most appreciated.
>
> The promised log from the connection diagnostic follows -- Jeff Barnett
>
> ------------------------- Diagnostic
> Log -------------------------------------------------------------
>
> Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
> warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
> Error 12037 connecting to www.passport.net: The date in the certificate is
> invalid or has expired info FTP (Passive): Successfully connected to
> ftp.microsoft.com. warn HTTP: Error 12029 connecting to www.microsoft.com:
> A connection with the server could not be established warn HTTP: Error
> 12029 connecting to www.hotmail.com: A connection with the server could
> not be established error Could not make an HTTP connection. error Could
> not make an HTTPS connection. info Redirecting user to support call
>
>
> DNS Client Diagnostic DNS - Not a home user scenario
> info Using Web Proxy: yes No DNS servers
> DNS failure
>
>
>
> Gateway Diagnostic Gateway
> info The following proxy configuration is being used by IE: Automatically
> Detect Settings:Disabled Automatic Configuration Script: Proxy
> Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
> has the following default gateway entry(ies): 192.168.0.1 info This
> computer has the following IP address(es): 192.168.0.102 info The default
> gateway is in the same subnet as this computer info The default gateway
> entry is a valid unicast address info The default gateway address was
> resolved via ARP in 1 try(ies) info The default gateway was reached via
> ICMP Ping in 1 try(ies) info Skipped gateway connectivity check because of
> IE proxy configuration
>
>
> IP Layer Diagnostic Corrupted IP routing table
> info The default route is valid info The loopback route is valid info The
> local host route is valid info The local subnet route is valid Invalid ARP
> cache entries
> action The ARP cache has been flushed
>
>
> IP Configuration Diagnostic Invalid IP address
> info Valid IP address detected: 192.168.0.102
>
>
> Wireless Diagnostic Wireless - Service disabled
> Wireless - User SSID
> Wireless - First time setup
> Wireless - Radio off
> Wireless - Out of range
> Wireless - Hardware issue
> Wireless - Novice user
> Wireless - Ad-hoc network
> Wireless - Less preferred
> Wireless - 802.1x enabled
> Wireless - Configuration mismatch
> Wireless - Low SNR
>
>
>
> WinSock Diagnostic WinSock status
> info All base service provider entries are present in the Winsock catalog.
> info The Winsock Service provider chains are valid. info Provider entry
> MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider
> entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD Tcpip [TCP/IP]
> passed the loopback communication test. info Provider entry MSAFD Tcpip
> [UDP/IP] passed the loopback communication test. info Provider entry NOD32
> protected [MSAFD Tcpip [UDP/IP]] -> MSAFD Tcpip [UDP/IP] passed the
> loopback communication test. info Provider entry RSVP UDP Service Provider
> passed the loopback communication test. info Provider entry NOD32
> protected [RSVP UDP Service Provider] -> RSVP UDP Service Provider passed
> the loopback communication test. info Provider entry RSVP TCP Service
> Provider passed the loopback communication test. info Provider entry NOD32
> protected [RSVP TCP Service Provider] -> RSVP TCP Service Provider passed
> the loopback communication test. info Connectivity is valid for all
> Winsock service providers.
>
>
> Network Adapter Diagnostic Network location detection
> info Using home Internet connection Network adapter identification
> info Network connection: Name=Local Area Connection, Device=Intel(R)
> 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
> Network connection: Name=1394 Connection, Device=1394 Net Adapter,
> MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
> Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN,
> SubMediaType=NONE info Ethernet connection selected Network adapter status
> info Network connection status: Connected
>
>
> HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity
> info FTP (Passive): Successfully connected to ftp.microsoft.com. warn
> HTTP: Error 12029 connecting to www.microsoft.com: A connection with the
> server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the server could not be established
> warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
> Error 12037 connecting to www.passport.net: The date in the certificate is
> invalid or has expired error Could not make an HTTP connection. error
> Could not make an HTTPS connection.
>
 
T

The Real Truth MVP

Flightless Bird
Try my FixIE Tool. Download it here http://www.ms-mvp.org/


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.




"Duane Hebert" <spoo@flarn2.com> wrote in message
news:%23ltF45I9KHA.2248@TK2MSFTNGP05.phx.gbl...
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:-OzLsMj78KHA.4648@TK2MSFTNGP04.phx.gbl...
>
>> Answering all of the questions in my second reply to your thread might
>> help:
>> http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66
>
> This was not my thread originally but I can answer your questions:
>
> I'm running XP Pro SP3.
>
> 1. I don't have KB980182 Security Update For Windows IE 7 listed in
> add/remove programs. I have several for IE8 though.
> 2. I am not using NOD32 on the PC that is causing my problem. I'm using
> AVG8. As a side note, I have disabled AVG8 HTTP proxy based on another
> suggestion in this thread and it doesn't seem to have helped.
> 3. Running in No add-ons mode does not seem to help.
> 4. Reset IE advanced settings does not seem to help.
>
> I have uninstalled IE8 and run IE7 for a few days with no issues.
> Reinstalling IE8 caused the same problems to
> return after a couple of days. I have no issues with Firefox.
>
> Just as a reminder, when opening IE8, I get a message "connecting" and
> this stays there and never succeeds.
> Sometime closing and opening IE8 fixes it. Sometime it takes several
> tries. While this is happening,
> Firefox is fine so I don't think it's a dns issue or anything like that.
>
> Thanks.
>
 
D

Duane Hebert

Flightless Bird
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:-OnpDvHJ9KHA.3592@TK2MSFTNGP05.phx.gbl...
> Duane Hebert wrote:
>>> Answering all of the questions in my second reply to your thread might
>>> help:
>>> http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66
>>
>> This was not my thread originally but I can answer your questions...
>
> Then you can begin your own, new thread, please.

Is it your intention to annoy people or do you actually not read any of the
posts that you reply to? Can't you see that I was replying to the OP of
this
thread when you started asking me questions?

I have already posted here and got the same canned answers that you send
to everyone.

Have a nice day.
 
P

PA Bear [MS MVP]

Flightless Bird
[Inline w/snippage]

Duane Hebert wrote:
>>> This was not my thread originally but I can answer your questions...
>>
>> Then you can begin your own, new thread, please.
>
> Is it your intention to annoy people...?

No, it's my intention to avoid confusing OPs and myself, primarily, and to
make sure we're only discussing /your/ computer.

> I have already posted here and...

AFAIK, your only other recent posts in IE General or WinXP General
newsgroups were in a thread which you'd also hijacked and I didn't reply to
either of your posts:
http://groups.google.com/group/micr...er.general/browse_frm/thread/9d4c12c003df581b
 
D

Duane Hebert

Flightless Bird
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:upw2rSS9KHA.4308@TK2MSFTNGP04.phx.gbl...
> [Inline w/snippage]
>
> Duane Hebert wrote:
>>>> This was not my thread originally but I can answer your questions...
>>>
>>> Then you can begin your own, new thread, please.
>>
>> Is it your intention to annoy people...?
>
> No, it's my intention to avoid confusing OPs and myself, primarily, and to
> make sure we're only discussing /your/ computer.
>
>> I have already posted here and...
>
> AFAIK, your only other recent posts in IE General or WinXP General
> newsgroups were in a thread which you'd also hijacked and I didn't reply
> to either of your posts:
> http://groups.google.com/group/micr...er.general/browse_frm/thread/9d4c12c003df581b


Adding to a thread is not normally considered hijacking. That usually
refers to taking the thread to a different topic from
which the OP intended. I don't see that in the links that you point to as
the topic of the thread is not violated.

Anyway, please add me to your kill file. I will do the same.
Plonk.
 
R

Rob

Flightless Bird
Duane Hebert <spoo@flarn2.com> wrote:
> Adding to a thread is not normally considered hijacking. That usually
> refers to taking the thread to a different topic from
> which the OP intended. I don't see that in the links that you point to as
> the topic of the thread is not violated.

I think it is useless to discuss with him about those topics...
This guy thinks he can impose his preferences about usenet posting on
everyone posting in the same groups as he does.

Notice his silly comments when people reply to his boilerplate questions
by typing the answer below each question. (the clearest way of answering
those questions IMHO)
He reacts as if they have committed a serious offense by not following
his lame style of typing a followup above the original, and then quoting
the entire original article. So then they have to refer back to his
questions "by number" (he adds). But those questions are not even numbered
in all of his boilerplates!

Had he used a decent newsreader, he could view the original article at
a click of the mouse (or a key on the keyboard), so why bother insisting
on quoting the original?
But he almost threatens those that do not do it his way.

He must have a lot of people in his killfile, or he enjoys posting his
boilerplates a lot. Often does it happen that a question has already
been answered and the OP has confirmed success, but still he adds a followup
asking about the exact version numbers of windows and internet explorer...

I think you are right, killfiling may be a good idea.
 
D

Duane Hebert

Flightless Bird
"Rob" <nomail@example.com> wrote in message
news:slrnhv1v0k.7ml.nomail@xs8.xs4all.nl...
> Duane Hebert <spoo@flarn2.com> wrote:

> Had he used a decent newsreader, he could view the original article at
> a click of the mouse (or a key on the keyboard), so why bother insisting
> on quoting the original?
> But he almost threatens those that do not do it his way.
>
> He must have a lot of people in his killfile, or he enjoys posting his
> boilerplates a lot. Often does it happen that a question has already
> been answered and the OP has confirmed success, but still he adds a
> followup
> asking about the exact version numbers of windows and internet explorer...
>
> I think you are right, killfiling may be a good idea.

It sucks that this seems to be the only place to get any support. If you
google
for "IE8 not connecting" you get lots of hits and you can see the level of
frustration
when people get the same nonsense answers.

My favorite is the suggestion to wipe the hard drive and reinstall
everything.
I can't imagine telling my customers something like that.

Besides, the problem goes away by uninstalling only IE8. IE7 doesn't have
this problem.
Nor does Firefox.


Anyway, maybe someone will stumble on a fix and post it here.
 
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