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Re: IE and only IE wont connect

Discussion in 'Internet Explorer' started by PA Bear [MS MVP], May 11, 2010.

  1. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [Crosspost to IE General]

    Is this a sudden, new problem?

    Is IE6, IE7, or IE8 installed on the computer-in-question?

    Is the computer-in-question currently fully-patched at Windows Update?

    Assuming KB980182 installed, did the problem start immediately after it was
    installed?

    Does the behavior persist when the computer-in-question is connected
    directly to the modem?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    IE-specific newsgroup:
    news://msnews.microsoft.com/microsoft.public.internetexplorer.general

    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Jeff Barnett wrote:
    > I apologize in advance for the length of this message but thought it
    > advisable to include all the relevant information.
    >
    > We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
    > The computers and a printer are connected to each other and the internet
    > through a D-Link router. One computer is experiencing problems. First,
    > I'll state what is working on that computer so the problem will be in
    > context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
    > we may/should conclude the computer is connected to the internet.
    > However, IE will not connect. I have tried it from a limited account as
    > well as an administrator account. I have also tried it in "safe mode"
    > and with the MS firewall disabled without success. The failure is report
    > by the following:
    >
    > ----------------------- Browser Message ------------------------------
    >
    > Internet Explorer cannot display the webpage
    >
    > Most likely causes:
    > You are not connected to the Internet.
    > The website is encountering problems.
    > There might be a typing error in the address.
    >
    > What you can try:
    > Diagnose Connection Problems
    >
    > More information
    > --------------------------------------------------
    >
    >
    > At this point I select "Diagnose Connection Problems" and eventually
    > produce this summary (part of the log produce is reported at bottom of
    > this email) paraphrased next - MS made it impossible to cut-and-paste
    > the summary:
    >
    > ----------------------------- Diagnostic Summary
    > ------------------------------
    >
    > Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
    > firewall settings on this computer.
    > Check the firewall settings for ports 80, 443, and 21.
    > -----------------------------------------------------------------------
    >
    > Note, I turned off the firewall in one test with no success. As a last
    > check, I tried to use Windows Update but the same browser message
    > resulted. Note once again, only one computer is experiencing a problem
    > and only with IE but with all accounts. I looked at the security
    > settings for the internet domain and saw nothing unusual. I have
    > tentatively concluded that something has damaged the IE software but not
    > the underlying protocol stack (because Mozilla products and MS FTP work
    > just fine). Any help diagnosing and fixing this problem would be most
    > appreciated.
    >
    > The promised log from the connection diagnostic follows -- Jeff Barnett
    >
    > ------------------------- Diagnostic Log
    > -------------------------------------------------------------
    >
    > Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
    > HTTP, HTTPS, FTP connectivity
    >
    > warn HTTPS: Error 12057 connecting to www.microsoft.com:
    > warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
    > certificate is invalid or has expired info FTP (Passive): Successfully
    > connected to ftp.microsoft.com.
    > warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
    > the server could not be established warn HTTP: Error 12029 connecting to
    > www.hotmail.com: A connection with the
    > server could not be established error Could not make an HTTP connection.
    > error Could not make an HTTPS connection.
    > info Redirecting user to support call
    >
    >
    >
    > DNS Client Diagnostic
    > DNS - Not a home user scenario
    >
    > info Using Web Proxy: yes
    > No DNS servers
    >
    > DNS failure
    >
    >
    >
    >
    > Gateway Diagnostic
    > Gateway
    >
    > info The following proxy configuration is being used by IE: Automatically
    > Detect Settings:Disabled Automatic Configuration Script: Proxy
    > Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
    > has
    > the following default gateway entry(ies): 192.168.0.1 info This computer
    > has the following IP address(es): 192.168.0.102
    > info The default gateway is in the same subnet as this computer
    > info The default gateway entry is a valid unicast address
    > info The default gateway address was resolved via ARP in 1 try(ies)
    > info The default gateway was reached via ICMP Ping in 1 try(ies)
    > info Skipped gateway connectivity check because of IE proxy configuration
    >
    >
    >
    > IP Layer Diagnostic
    > Corrupted IP routing table
    >
    > info The default route is valid
    > info The loopback route is valid
    > info The local host route is valid
    > info The local subnet route is valid
    > Invalid ARP cache entries
    >
    > action The ARP cache has been flushed
    >
    >
    >
    > IP Configuration Diagnostic
    > Invalid IP address
    >
    > info Valid IP address detected: 192.168.0.102
    >
    >
    >
    > Wireless Diagnostic
    > Wireless - Service disabled
    >
    > Wireless - User SSID
    >
    > Wireless - First time setup
    >
    > Wireless - Radio off
    >
    > Wireless - Out of range
    >
    > Wireless - Hardware issue
    >
    > Wireless - Novice user
    >
    > Wireless - Ad-hoc network
    >
    > Wireless - Less preferred
    >
    > Wireless - 802.1x enabled
    >
    > Wireless - Configuration mismatch
    >
    > Wireless - Low SNR
    >
    >
    >
    >
    > WinSock Diagnostic
    > WinSock status
    >
    > info All base service provider entries are present in the Winsock catalog.
    > info The Winsock Service provider chains are valid.
    > info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
    > test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD
    > Tcpip
    > [TCP/IP] passed the loopback communication test. info Provider entry MSAFD
    > Tcpip [UDP/IP] passed the loopback communication
    > test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] -> MSAFD
    > Tcpip
    > [UDP/IP] passed the loopback communication test. info Provider entry RSVP
    > UDP Service Provider passed the loopback
    > communication test. info Provider entry NOD32 protected [RSVP UDP Service
    > Provider] -> RSVP UDP
    > Service Provider passed the loopback communication test. info Provider
    > entry RSVP TCP Service Provider passed the loopback
    > communication test. info Provider entry NOD32 protected [RSVP TCP Service
    > Provider] -> RSVP TCP
    > Service Provider passed the loopback communication test. info Connectivity
    > is valid for all Winsock service providers.
    >
    >
    >
    > Network Adapter Diagnostic
    > Network location detection
    >
    > info Using home Internet connection
    > Network adapter identification
    >
    > info Network connection: Name=Local Area Connection, Device=Intel(R)
    > 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
    > Network connection: Name=1394 Connection, Device=1394 Net Adapter,
    > MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
    > Connection, Device=Internet
    > Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE info
    > Ethernet connection selected
    > Network adapter status
    >
    > info Network connection status: Connected
    >
    >
    >
    > HTTP, HTTPS, FTP Diagnostic
    > HTTP, HTTPS, FTP connectivity
    >
    > info FTP (Passive): Successfully connected to ftp.microsoft.com.
    > warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
    > the server could not be established warn HTTP: Error 12029 connecting to
    > www.hotmail.com: A connection with the
    > server could not be established warn HTTPS: Error 12057 connecting to
    > www.microsoft.com:
    > warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
    > certificate is invalid or has expired error Could not make an HTTP
    > connection.
    > error Could not make an HTTPS connection.
     
  2. Jeff Barnett

    Jeff Barnett Flightless Bird

    PA Bear [MS MVP] wrote:
    > Is this a sudden, new problem?

    Yes, this is a new problem; only noticed this morning.
    >
    > Is IE6, IE7, or IE8 installed on the computer-in-question?

    Of course. The IE version is 7.0.5730.11
    >
    > Is the computer-in-question currently fully-patched at Windows Update?

    All of the "important" patches are there. Our computers are updated once
    or twice a month using built-in MS update.
    >
    > Assuming KB980182 installed, did the problem start immediately after
    > it was installed?

    I looked for that KB number in C:/\windows\ and did not see it.
    >
    > Does the behavior persist when the computer-in-question is connected
    > directly to the modem?

    Can't easily try that experiment. But note that everything except IE is
    okay. There are no special per-computer settings in the D-Link router.
    >
    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than
    > Defender)? What third-party firewall (if any)?

    I am not using Defender. The suite is NOD32 by ESET (all updated
    definitions on the machine) with Windows Firewall turned on.
    >
    > Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you
    > bought it)?

    I built this computer a few years ago. If I remember correctly, NOD32
    has been the only one on it. This is surely true for several years. I
    understand that changing security packages is one good reason to
    consider a rebuild.

    Given these answers to you questions, do you have and hypotheses about
    what might be happening.

    TIA -- Jeff Barnett
    --------------------- Start Original Message
    ---------------------------------------------------------------------------------------------
    We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
    The computers and a printer are connected to each other and the internet
    through a D-Link router. One computer is experiencing problems. First,
    I'll state what is working on that computer so the problem will be in
    context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
    we may/should conclude the computer is connected to the internet.
    However, IE will not connect. I have tried it from a limited account as
    well as an administrator account. I have also tried it in "safe mode"
    and with the MS firewall disabled without success. The failure is report
    by the following:

    ----------------------- Browser Message ------------------------------

    Internet Explorer cannot display the webpage Most likely causes:
    You are not connected to the Internet. The website is encountering
    problems. There might be a typing error in the address.
    What you can try: Diagnose Connection Problems
    More information
    --------------------------------------------------


    At this point I select "Diagnose Connection Problems" and eventually
    produce this summary (part of the log produce is reported at bottom of
    this email) paraphrased next - MS made it impossible to cut-and-paste
    the summary:

    ----------------------------- Diagnostic Summary
    ------------------------------

    Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
    firewall settings on this computer.

    Check the firewall settings for ports 80, 443, and 21.
    -----------------------------------------------------------------------

    Note, I turned off the firewall in one test with no success. As a last
    check, I tried to use Windows Update but the same browser message
    resulted. Note once again, only one computer is experiencing a problem
    and only with IE but with all accounts. I looked at the security
    settings for the internet domain and saw nothing unusual. I have
    tentatively concluded that something has damaged the IE software but not
    the underlying protocol stack (because Mozilla products and MS FTP work
    just fine). Any help diagnosing and fixing this problem would be most
    appreciated.

    The promised log from the connection diagnostic follows -- Jeff Barnett

    ------------------------- Diagnostic Log
    -------------------------------------------------------------

    Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity
    warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
    Error 12037 connecting to www.passport.net: The date in the certificate
    is invalid or has expired info FTP (Passive): Successfully connected to
    ftp.microsoft.com. warn HTTP: Error 12029 connecting to
    www.microsoft.com: A connection with the server could not be
    established warn HTTP: Error 12029 connecting to www.hotmail.com: A
    connection with the server could not be established error Could not
    make an HTTP connection. error Could not make an HTTPS connection. info
    Redirecting user to support call


    DNS Client Diagnostic DNS - Not a home user scenario
    info Using Web Proxy: yes No DNS servers
    DNS failure



    Gateway Diagnostic Gateway
    info The following proxy configuration is being used by IE:
    Automatically Detect Settings:Disabled Automatic Configuration Script:
    Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This
    computer has the following default gateway entry(ies): 192.168.0.1 info
    This computer has the following IP address(es): 192.168.0.102 info The
    default gateway is in the same subnet as this computer info The default
    gateway entry is a valid unicast address info The default gateway
    address was resolved via ARP in 1 try(ies) info The default gateway was
    reached via ICMP Ping in 1 try(ies) info Skipped gateway connectivity
    check because of IE proxy configuration


    IP Layer Diagnostic Corrupted IP routing table
    info The default route is valid info The loopback route is valid info
    The local host route is valid info The local subnet route is valid
    Invalid ARP cache entries
    action The ARP cache has been flushed


    IP Configuration Diagnostic Invalid IP address
    info Valid IP address detected: 192.168.0.102


    Wireless Diagnostic Wireless - Service disabled
    Wireless - User SSID
    Wireless - First time setup
    Wireless - Radio off
    Wireless - Out of range
    Wireless - Hardware issue
    Wireless - Novice user
    Wireless - Ad-hoc network
    Wireless - Less preferred
    Wireless - 802.1x enabled
    Wireless - Configuration mismatch
    Wireless - Low SNR



    WinSock Diagnostic WinSock status
    info All base service provider entries are present in the Winsock
    catalog. info The Winsock Service provider chains are valid. info
    Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
    test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] ->
    MSAFD Tcpip [TCP/IP] passed the loopback communication test. info
    Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
    test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] ->
    MSAFD Tcpip [UDP/IP] passed the loopback communication test. info
    Provider entry RSVP UDP Service Provider passed the loopback
    communication test. info Provider entry NOD32 protected [RSVP UDP
    Service Provider] -> RSVP UDP Service Provider passed the loopback
    communication test. info Provider entry RSVP TCP Service Provider passed
    the loopback communication test. info Provider entry NOD32 protected
    [RSVP TCP Service Provider] -> RSVP TCP Service Provider passed the
    loopback communication test. info Connectivity is valid for all Winsock
    service providers.


    Network Adapter Diagnostic Network location detection
    info Using home Internet connection Network adapter identification
    info Network connection: Name=Local Area Connection, Device=Intel(R)
    82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
    Network connection: Name=1394 Connection, Device=1394 Net Adapter,
    MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
    Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST
    LAN, SubMediaType=NONE info Ethernet connection selected Network adapter
    status
    info Network connection status: Connected


    HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity
    info FTP (Passive): Successfully connected to ftp.microsoft.com. warn
    HTTP: Error 12029 connecting to www.microsoft.com: A connection with the
    server could not be established warn HTTP: Error 12029 connecting to
    www.hotmail.com: A connection with the server could not be established
    warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
    Error 12037 connecting to www.passport.net: The date in the certificate
    is invalid or has expired error Could not make an HTTP connection.
    error Could not make an HTTPS connection.
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [Please don't post your replies inline with the quoted section of my
    replies. THX]

    Please answer my questions by number in your reply:

    1. Open Add/Remove Programs & make sure the Show Updates box at the top is
    checked/enabled. Now scroll down and tell me if "Security Update for
    Windows Internet Explorer 7 (KB980182)" is listed. If it is, what's the
    Installation date?

    2. Has your NOD32 subscription ever expired (if only for a few hours or
    days)?

    3. Does the behavior persist if you start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    4. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737


    Jeff Barnett wrote:
    > PA Bear [MS MVP] wrote:
    >> Is this a sudden, new problem?

    > Yes, this is a new problem; only noticed this morning.
    >>
    >> Is IE6, IE7, or IE8 installed on the computer-in-question?

    > Of course. The IE version is 7.0.5730.11
    >>
    >> Is the computer-in-question currently fully-patched at Windows Update?

    > All of the "important" patches are there. Our computers are updated once
    > or twice a month using built-in MS update.
    >>
    >> Assuming KB980182 installed, did the problem start immediately after
    >> it was installed?

    > I looked for that KB number in C:/\windows\ and did not see it.
    >>
    >> Does the behavior persist when the computer-in-question is connected
    >> directly to the modem?

    > Can't easily try that experiment. But note that everything except IE is
    > okay. There are no special per-computer settings in the D-Link router.
    >>
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)?

    > I am not using Defender. The suite is NOD32 by ESET (all updated
    > definitions on the machine) with Windows Firewall turned on.
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought it)?

    > I built this computer a few years ago. If I remember correctly, NOD32
    > has been the only one on it. This is surely true for several years. I
    > understand that changing security packages is one good reason to
    > consider a rebuild.
    >
    > Given these answers to you questions, do you have and hypotheses about
    > what might be happening.

    <SNIP>
     
  4. Duane Hebert

    Duane Hebert Flightless Bird

    > Given these answers to you questions, do you have and hypotheses about
    > what might be happening.


    I think that those answers are standard form replies to the "I'm having problems
    with IE8" question and could probably just be an FAQ referred to here.

    If you google for your problem you'll see that it's not unique.

    FWIW, I have two PCs that had this problem. One running Vista and one running
    XP with SP3. Went through all of these suggestions and nothing helped. So I instlaled
    Firefox which worked on both without these problems.

    I was using AVG on both. My IT department switched to NOD antivirus at the office, and
    since then I have very rarely had IE8 hang on that machine. It's possible that it has something
    to do with AVG. They've advised me, on my other PC to remove the AVG toolbar which seems
    to have helped for a few days but the problem is back.
    So at home I use Firefox.
     
  5. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    "Duane Hebert" <spoo@flarn.com> wrote in message
    news:ujo$jCt8KHA.4600@TK2MSFTNGP02.phx.gbl...

    > I was using AVG on both. My IT department switched to NOD antivirus at
    > the office, and
    > since then I have very rarely had IE8 hang on that machine. It's possible
    > that it has something
    > to do with AVG. They've advised me, on my other PC to remove the AVG
    > toolbar which seems
    > to have helped for a few days but the problem is back.
    > So at home I use Firefox.



    The usual AVG factor is its HTTP proxy and getting rid of that may involve
    uninstalling and reconfiguring the product.


    ---
     
  6. Duane Hebert

    Duane Hebert Flightless Bird

    "Robert Aldwinckle" <robald@techemail.com> wrote in message news:-Ofzmt3t8KHA.4648@TK2MSFTNGP04.phx.gbl...
    > The usual AVG factor is its HTTP proxy and getting rid of that may involve
    > uninstalling and reconfiguring the product.


    Thanks. Any idea why this is a problem for IE8 and not any other browser?
     
  7. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Duane Hebert wrote:
    >> The usual AVG factor is its HTTP proxy and getting rid of that may
    >> involve
    >> uninstalling and reconfiguring the product.

    >
    > Thanks. Any idea why this is a problem for IE8 and not any other browser?


    For all intents and purposes, AVG Linkscanner, Search-Shield, Active
    Surf-Shield, and/or Security toolbar are redundant in (if not incompatible
    with) IE8.
     
  8. Duane Hebert

    Duane Hebert Flightless Bird

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:eidsmY48KHA.5900@TK2MSFTNGP04.phx.gbl...
    > Duane Hebert wrote:
    >>> The usual AVG factor is its HTTP proxy and getting rid of that may
    >>> involve
    >>> uninstalling and reconfiguring the product.

    >>
    >> Thanks. Any idea why this is a problem for IE8 and not any other browser?

    >
    > For all intents and purposes, AVG Linkscanner, Search-Shield, Active
    > Surf-Shield, and/or Security toolbar are redundant in (if not incompatible
    > with) IE8.


    Redundant would be fine. Incompatible, not so much.

    I've removed the AVG Security Toolbar and Search-Shield but that didn't really help.
    I will try the others to see if I can isolate this. Thanks.
     
  9. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Duane Hebert wrote:
    >> Duane Hebert wrote:
    >>>> The usual AVG factor is its HTTP proxy and getting rid of that may
    >>>> involve
    >>>> uninstalling and reconfiguring the product.
    >>>
    >>> Thanks. Any idea why this is a problem for IE8 and not any other
    >>> browser?

    >>
    >> For all intents and purposes, AVG Linkscanner, Search-Shield, Active
    >> Surf-Shield, and/or Security toolbar are redundant in (if not
    >> incompatible
    >> with) IE8.

    >
    > Redundant would be fine. Incompatible, not so much.
    >
    > I've removed the AVG Security Toolbar and Search-Shield but that didn't
    > really help. I will try the others to see if I can isolate this. Thanks.


    Answering all of the questions in my second reply to your thread might help:
    http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66
     
  10. Duane Hebert

    Duane Hebert Flightless Bird

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-OzLsMj78KHA.4648@TK2MSFTNGP04.phx.gbl...

    > Answering all of the questions in my second reply to your thread might
    > help:
    > http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66


    This was not my thread originally but I can answer your questions:

    I'm running XP Pro SP3.

    1. I don't have KB980182 Security Update For Windows IE 7 listed in
    add/remove programs. I have several for IE8 though.
    2. I am not using NOD32 on the PC that is causing my problem. I'm using
    AVG8. As a side note, I have disabled AVG8 HTTP proxy based on another
    suggestion in this thread and it doesn't seem to have helped.
    3. Running in No add-ons mode does not seem to help.
    4. Reset IE advanced settings does not seem to help.

    I have uninstalled IE8 and run IE7 for a few days with no issues.
    Reinstalling IE8 caused the same problems to
    return after a couple of days. I have no issues with Firefox.

    Just as a reminder, when opening IE8, I get a message "connecting" and this
    stays there and never succeeds.
    Sometime closing and opening IE8 fixes it. Sometime it takes several tries.
    While this is happening,
    Firefox is fine so I don't think it's a dns issue or anything like that.

    Thanks.
     
  11. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

  12. The Real Truth MVP

    The Real Truth MVP Flightless Bird

    Try my FixIE Tool. Download it here http://www.ms-mvp.org/


    --
    The Real Truth http://pcbutts1-therealtruth.blogspot.com/
    *WARNING* Do NOT follow any advice given by the people listed below.
    They do NOT have the expertise or knowledge to fix your issue. Do not waste
    your time.
    David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.




    "Jeff Barnett" <jbbrus@ca.rr.com> wrote in message
    news:ux1yRkU8KHA.3840@TK2MSFTNGP02.phx.gbl...
    > PA Bear [MS MVP] wrote:
    >> Is this a sudden, new problem?

    > Yes, this is a new problem; only noticed this morning.
    >>
    >> Is IE6, IE7, or IE8 installed on the computer-in-question?

    > Of course. The IE version is 7.0.5730.11
    >>
    >> Is the computer-in-question currently fully-patched at Windows Update?

    > All of the "important" patches are there. Our computers are updated once
    > or twice a month using built-in MS update.
    >>
    >> Assuming KB980182 installed, did the problem start immediately after it
    >> was installed?

    > I looked for that KB number in C:/\windows\ and did not see it.
    >>
    >> Does the behavior persist when the computer-in-question is connected
    >> directly to the modem?

    > Can't easily try that experiment. But note that everything except IE is
    > okay. There are no special per-computer settings in the D-Link router.
    >>
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)?

    > I am not using Defender. The suite is NOD32 by ESET (all updated
    > definitions on the machine) with Windows Firewall turned on.
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought it)?

    > I built this computer a few years ago. If I remember correctly, NOD32 has
    > been the only one on it. This is surely true for several years. I
    > understand that changing security packages is one good reason to consider
    > a rebuild.
    >
    > Given these answers to you questions, do you have and hypotheses about
    > what might be happening.
    >
    > TIA -- Jeff Barnett
    > --------------------- Start Original
    > Message ---------------------------------------------------------------------------------------------
    > We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
    > The computers and a printer are connected to each other and the internet
    > through a D-Link router. One computer is experiencing problems. First,
    > I'll state what is working on that computer so the problem will be in
    > context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
    > we may/should conclude the computer is connected to the internet. However,
    > IE will not connect. I have tried it from a limited account as well as an
    > administrator account. I have also tried it in "safe mode" and with the MS
    > firewall disabled without success. The failure is report by the following:
    >
    > ----------------------- Browser Message ------------------------------
    >
    > Internet Explorer cannot display the webpage Most likely causes:
    > You are not connected to the Internet. The website is encountering
    > problems. There might be a typing error in the address.
    > What you can try: Diagnose Connection Problems More information
    > --------------------------------------------------
    >
    >
    > At this point I select "Diagnose Connection Problems" and eventually
    > produce this summary (part of the log produce is reported at bottom of
    > this email) paraphrased next - MS made it impossible to cut-and-paste the
    > summary:
    >
    > ----------------------------- Diagnostic
    > Summary ------------------------------
    >
    > Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
    > firewall settings on this computer.
    >
    > Check the firewall settings for ports 80, 443, and 21.
    > -----------------------------------------------------------------------
    >
    > Note, I turned off the firewall in one test with no success. As a last
    > check, I tried to use Windows Update but the same browser message
    > resulted. Note once again, only one computer is experiencing a problem and
    > only with IE but with all accounts. I looked at the security settings for
    > the internet domain and saw nothing unusual. I have tentatively concluded
    > that something has damaged the IE software but not the underlying protocol
    > stack (because Mozilla products and MS FTP work just fine). Any help
    > diagnosing and fixing this problem would be most appreciated.
    >
    > The promised log from the connection diagnostic follows -- Jeff Barnett
    >
    > ------------------------- Diagnostic
    > Log -------------------------------------------------------------
    >
    > Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
    > HTTP, HTTPS, FTP connectivity
    > warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
    > Error 12037 connecting to www.passport.net: The date in the certificate is
    > invalid or has expired info FTP (Passive): Successfully connected to
    > ftp.microsoft.com. warn HTTP: Error 12029 connecting to www.microsoft.com:
    > A connection with the server could not be established warn HTTP: Error
    > 12029 connecting to www.hotmail.com: A connection with the server could
    > not be established error Could not make an HTTP connection. error Could
    > not make an HTTPS connection. info Redirecting user to support call
    >
    >
    > DNS Client Diagnostic DNS - Not a home user scenario
    > info Using Web Proxy: yes No DNS servers
    > DNS failure
    >
    >
    >
    > Gateway Diagnostic Gateway
    > info The following proxy configuration is being used by IE: Automatically
    > Detect Settings:Disabled Automatic Configuration Script: Proxy
    > Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
    > has the following default gateway entry(ies): 192.168.0.1 info This
    > computer has the following IP address(es): 192.168.0.102 info The default
    > gateway is in the same subnet as this computer info The default gateway
    > entry is a valid unicast address info The default gateway address was
    > resolved via ARP in 1 try(ies) info The default gateway was reached via
    > ICMP Ping in 1 try(ies) info Skipped gateway connectivity check because of
    > IE proxy configuration
    >
    >
    > IP Layer Diagnostic Corrupted IP routing table
    > info The default route is valid info The loopback route is valid info The
    > local host route is valid info The local subnet route is valid Invalid ARP
    > cache entries
    > action The ARP cache has been flushed
    >
    >
    > IP Configuration Diagnostic Invalid IP address
    > info Valid IP address detected: 192.168.0.102
    >
    >
    > Wireless Diagnostic Wireless - Service disabled
    > Wireless - User SSID
    > Wireless - First time setup
    > Wireless - Radio off
    > Wireless - Out of range
    > Wireless - Hardware issue
    > Wireless - Novice user
    > Wireless - Ad-hoc network
    > Wireless - Less preferred
    > Wireless - 802.1x enabled
    > Wireless - Configuration mismatch
    > Wireless - Low SNR
    >
    >
    >
    > WinSock Diagnostic WinSock status
    > info All base service provider entries are present in the Winsock catalog.
    > info The Winsock Service provider chains are valid. info Provider entry
    > MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider
    > entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD Tcpip [TCP/IP]
    > passed the loopback communication test. info Provider entry MSAFD Tcpip
    > [UDP/IP] passed the loopback communication test. info Provider entry NOD32
    > protected [MSAFD Tcpip [UDP/IP]] -> MSAFD Tcpip [UDP/IP] passed the
    > loopback communication test. info Provider entry RSVP UDP Service Provider
    > passed the loopback communication test. info Provider entry NOD32
    > protected [RSVP UDP Service Provider] -> RSVP UDP Service Provider passed
    > the loopback communication test. info Provider entry RSVP TCP Service
    > Provider passed the loopback communication test. info Provider entry NOD32
    > protected [RSVP TCP Service Provider] -> RSVP TCP Service Provider passed
    > the loopback communication test. info Connectivity is valid for all
    > Winsock service providers.
    >
    >
    > Network Adapter Diagnostic Network location detection
    > info Using home Internet connection Network adapter identification
    > info Network connection: Name=Local Area Connection, Device=Intel(R)
    > 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
    > Network connection: Name=1394 Connection, Device=1394 Net Adapter,
    > MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
    > Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN,
    > SubMediaType=NONE info Ethernet connection selected Network adapter status
    > info Network connection status: Connected
    >
    >
    > HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity
    > info FTP (Passive): Successfully connected to ftp.microsoft.com. warn
    > HTTP: Error 12029 connecting to www.microsoft.com: A connection with the
    > server could not be established warn HTTP: Error 12029 connecting to
    > www.hotmail.com: A connection with the server could not be established
    > warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
    > Error 12037 connecting to www.passport.net: The date in the certificate is
    > invalid or has expired error Could not make an HTTP connection. error
    > Could not make an HTTPS connection.
    >
     
  13. The Real Truth MVP

    The Real Truth MVP Flightless Bird

    Try my FixIE Tool. Download it here http://www.ms-mvp.org/


    --
    The Real Truth http://pcbutts1-therealtruth.blogspot.com/
    *WARNING* Do NOT follow any advice given by the people listed below.
    They do NOT have the expertise or knowledge to fix your issue. Do not waste
    your time.
    David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.




    "Duane Hebert" <spoo@flarn2.com> wrote in message
    news:%23ltF45I9KHA.2248@TK2MSFTNGP05.phx.gbl...
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:-OzLsMj78KHA.4648@TK2MSFTNGP04.phx.gbl...
    >
    >> Answering all of the questions in my second reply to your thread might
    >> help:
    >> http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66

    >
    > This was not my thread originally but I can answer your questions:
    >
    > I'm running XP Pro SP3.
    >
    > 1. I don't have KB980182 Security Update For Windows IE 7 listed in
    > add/remove programs. I have several for IE8 though.
    > 2. I am not using NOD32 on the PC that is causing my problem. I'm using
    > AVG8. As a side note, I have disabled AVG8 HTTP proxy based on another
    > suggestion in this thread and it doesn't seem to have helped.
    > 3. Running in No add-ons mode does not seem to help.
    > 4. Reset IE advanced settings does not seem to help.
    >
    > I have uninstalled IE8 and run IE7 for a few days with no issues.
    > Reinstalling IE8 caused the same problems to
    > return after a couple of days. I have no issues with Firefox.
    >
    > Just as a reminder, when opening IE8, I get a message "connecting" and
    > this stays there and never succeeds.
    > Sometime closing and opening IE8 fixes it. Sometime it takes several
    > tries. While this is happening,
    > Firefox is fine so I don't think it's a dns issue or anything like that.
    >
    > Thanks.
    >
     
  14. Duane Hebert

    Duane Hebert Flightless Bird

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-OnpDvHJ9KHA.3592@TK2MSFTNGP05.phx.gbl...
    > Duane Hebert wrote:
    >>> Answering all of the questions in my second reply to your thread might
    >>> help:
    >>> http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66

    >>
    >> This was not my thread originally but I can answer your questions...

    >
    > Then you can begin your own, new thread, please.


    Is it your intention to annoy people or do you actually not read any of the
    posts that you reply to? Can't you see that I was replying to the OP of
    this
    thread when you started asking me questions?

    I have already posted here and got the same canned answers that you send
    to everyone.

    Have a nice day.
     
  15. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [Inline w/snippage]

    Duane Hebert wrote:
    >>> This was not my thread originally but I can answer your questions...

    >>
    >> Then you can begin your own, new thread, please.

    >
    > Is it your intention to annoy people...?


    No, it's my intention to avoid confusing OPs and myself, primarily, and to
    make sure we're only discussing /your/ computer.

    > I have already posted here and...


    AFAIK, your only other recent posts in IE General or WinXP General
    newsgroups were in a thread which you'd also hijacked and I didn't reply to
    either of your posts:
    http://groups.google.com/group/micr...er.general/browse_frm/thread/9d4c12c003df581b
     
  16. Duane Hebert

    Duane Hebert Flightless Bird

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:upw2rSS9KHA.4308@TK2MSFTNGP04.phx.gbl...
    > [Inline w/snippage]
    >
    > Duane Hebert wrote:
    >>>> This was not my thread originally but I can answer your questions...
    >>>
    >>> Then you can begin your own, new thread, please.

    >>
    >> Is it your intention to annoy people...?

    >
    > No, it's my intention to avoid confusing OPs and myself, primarily, and to
    > make sure we're only discussing /your/ computer.
    >
    >> I have already posted here and...

    >
    > AFAIK, your only other recent posts in IE General or WinXP General
    > newsgroups were in a thread which you'd also hijacked and I didn't reply
    > to either of your posts:
    > http://groups.google.com/group/micr...er.general/browse_frm/thread/9d4c12c003df581b



    Adding to a thread is not normally considered hijacking. That usually
    refers to taking the thread to a different topic from
    which the OP intended. I don't see that in the links that you point to as
    the topic of the thread is not violated.

    Anyway, please add me to your kill file. I will do the same.
    Plonk.
     
  17. Rob

    Rob Flightless Bird

    Duane Hebert <spoo@flarn2.com> wrote:
    > Adding to a thread is not normally considered hijacking. That usually
    > refers to taking the thread to a different topic from
    > which the OP intended. I don't see that in the links that you point to as
    > the topic of the thread is not violated.


    I think it is useless to discuss with him about those topics...
    This guy thinks he can impose his preferences about usenet posting on
    everyone posting in the same groups as he does.

    Notice his silly comments when people reply to his boilerplate questions
    by typing the answer below each question. (the clearest way of answering
    those questions IMHO)
    He reacts as if they have committed a serious offense by not following
    his lame style of typing a followup above the original, and then quoting
    the entire original article. So then they have to refer back to his
    questions "by number" (he adds). But those questions are not even numbered
    in all of his boilerplates!

    Had he used a decent newsreader, he could view the original article at
    a click of the mouse (or a key on the keyboard), so why bother insisting
    on quoting the original?
    But he almost threatens those that do not do it his way.

    He must have a lot of people in his killfile, or he enjoys posting his
    boilerplates a lot. Often does it happen that a question has already
    been answered and the OP has confirmed success, but still he adds a followup
    asking about the exact version numbers of windows and internet explorer...

    I think you are right, killfiling may be a good idea.
     
  18. Duane Hebert

    Duane Hebert Flightless Bird

    "Rob" <nomail@example.com> wrote in message
    news:slrnhv1v0k.7ml.nomail@xs8.xs4all.nl...
    > Duane Hebert <spoo@flarn2.com> wrote:


    > Had he used a decent newsreader, he could view the original article at
    > a click of the mouse (or a key on the keyboard), so why bother insisting
    > on quoting the original?
    > But he almost threatens those that do not do it his way.
    >
    > He must have a lot of people in his killfile, or he enjoys posting his
    > boilerplates a lot. Often does it happen that a question has already
    > been answered and the OP has confirmed success, but still he adds a
    > followup
    > asking about the exact version numbers of windows and internet explorer...
    >
    > I think you are right, killfiling may be a good idea.


    It sucks that this seems to be the only place to get any support. If you
    google
    for "IE8 not connecting" you get lots of hits and you can see the level of
    frustration
    when people get the same nonsense answers.

    My favorite is the suggestion to wipe the hard drive and reinstall
    everything.
    I can't imagine telling my customers something like that.

    Besides, the problem goes away by uninstalling only IE8. IE7 doesn't have
    this problem.
    Nor does Firefox.


    Anyway, maybe someone will stumble on a fix and post it here.
     
  19. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

  20. Tom Willett

    Tom Willett Flightless Bird

    He's another one on the Hooplehead list.

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:eWZlZYe9KHA.5412@TK2MSFTNGP06.phx.gbl...
    : http://social.answers.microsoft.com/Forums/en-US/category/windowsxp
    :
    : [But he's plonked me so...]
    :
    :
    : Duane Hebert wrote:
    : <snip>
    : > It sucks that this seems to be the only place to get any support.
     

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