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Missing mshtml.hlp file

Discussion in 'Windows XP' started by Bobbi, Aug 3, 2010.

  1. Bobbi

    Bobbi Flightless Bird

    Trying to download an image from a MAC user into Outlook Express, I'm having
    trouble opening jpgs and certain other attachments from her. One of my
    attempts yields the following error message:

    "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see that
    the file exists on your disk. If it doesn't, you need to reinstall it."

    Couldn't find that file After googling the problem, I found some old posts
    suggesting a problem between IE7 and Outlook Express 6. However, I think the
    problem is only with mail I get from a certain person who uses a MAC. I
    haven't noticed that problem coming from people using Windows machines.

    Anyone have any information?
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Is IE7 or IE8 installed on the WinXP computer?

    Can you open other JPG files?

    If you save the attachment(s) to your HDD, can you open them?

    Can you open the attachment/file if you forward the message to yourself?


    Bobbi wrote:
    > Trying to download an image from a MAC user into Outlook Express, I'm
    > having
    > trouble opening jpgs and certain other attachments from her. One of my
    > attempts yields the following error message:
    >
    > "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see
    > that
    > the file exists on your disk. If it doesn't, you need to reinstall it."
    >
    > Couldn't find that file After googling the problem, I found some old posts
    > suggesting a problem between IE7 and Outlook Express 6. However, I think
    > the
    > problem is only with mail I get from a certain person who uses a MAC. I
    > haven't noticed that problem coming from people using Windows machines.
    >
    > Anyone have any information?
     
  3. VanguardLH

    VanguardLH Flightless Bird

    Bobbi wrote:

    > Trying to download an image from a MAC user into Outlook Express,


    Nope. You download emails into OE.

    > I'm having
    > trouble opening jpgs and certain other attachments from her.


    Just HOW are you "opening" the attachments?

    Have you tried purging your web browser's TIF folder?

    Have you SAVED the attachment to a file on your hard drive and then
    double-click it (in Windows Explorer) to see if you can successfully
    extract the attachment without corruption and successfully view the
    saved attachment from a file on the hard drive?

    > One of my
    > attempts yields the following error message:
    >
    > "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see that
    > the file exists on your disk. If it doesn't, you need to reinstall it."


    And what do the other attempts yield?

    What was the filetype of THAT attachment in the e-mail where THAT error
    message popped up?

    What the attached file named "mshtml.hlp"? There is no file named
    mshtml.HLP under the C:/Windows\system32 folder in Windows XP.

    There is an mshtml.DLL file there but it certainly isn't a .hlp file.
    See http://msdn.microsoft.com/en-us/library/aa741312(VS.85).aspx.

    > Couldn't find that file After googling the problem, I found some old posts
    > suggesting a problem between IE7 and Outlook Express 6. However, I think the
    > problem is only with mail I get from a certain person who uses a MAC. I
    > haven't noticed that problem coming from people using Windows machines.
    >
    > Anyone have any information?


    I, too, see forum posts mentioning the problem appears to be with IE7
    and SP-2. So the solution is probably to install SP-3 or move to IE8 or
    do both.

    One workaround is to right-click on an image and select Copy. Then
    paste it into an image editor (e.g., MS Paint) and save from there.
    That would work for embedded images (disposition=inline) within the
    e-mail body but not for attached files (disposition=attach).

    If the problem is incorporate to OE6, that's a long-dead product so
    there will be no further updates to fix this problem.
     
  4. Bobbi

    Bobbi Flightless Bird

    Hi, PA Bear! Answers are embedded:

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:eAAPMW5MLHA.1996@TK2MSFTNGP06.phx.gbl...

    > Is IE7 or IE8 installed on the WinXP computer?

    IE7 and SP3.
    >
    > Can you open other JPG files?

    Yes
    >
    > If you save the attachment(s) to your HDD, can you open them?

    I can't save the attachments to my HDD. I can see them in the Outlook
    Express preview window, but I can't grab them in the same way I can with JPG
    attachments from other people. I can right-click on the images in the OE
    preview window, but "Save Picture As..." doesn't work; it gives me the error
    message "The system canot find the file specified." I can right-click and
    choose "Copy", which puts the image on the clipboard. Then I can open MS
    Paint and paste it there, then save it as a jpg. (So at least I've found a
    work-around.) But if I try to paste it into an MS Word document, all I get
    is a blank picture frame.
    >
    > Can you open the attachment/file if you forward the message to yourself?

    No. Same problems.

    I CAN save other types of attachments, such as PDFs and MS Word DOC files.
    And JPGs from other people are no problem. I'm suspicious that it's coming
    from a MAC computer.

    Thanks again,
    Bobbi
    >
    >
    > Bobbi wrote:
    >> Trying to download an image from a MAC user into Outlook Express, I'm
    >> having
    >> trouble opening jpgs and certain other attachments from her. One of my
    >> attempts yields the following error message:
    >>
    >> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see
    >> that
    >> the file exists on your disk. If it doesn't, you need to reinstall it."
    >>
    >> Couldn't find that file After googling the problem, I found some old
    >> posts
    >> suggesting a problem between IE7 and Outlook Express 6. However, I think
    >> the
    >> problem is only with mail I get from a certain person who uses a MAC. I
    >> haven't noticed that problem coming from people using Windows machines.
    >>
    >> Anyone have any information?

    >
     
  5. Bobbi

    Bobbi Flightless Bird

    Hi, VanguardLH. Thanks for your thorough questions below. I'll intermix my
    replies in Upper Case to make them easier to spot, so don't think I'm
    yelling at you.

    "VanguardLH" <V@nguard.LH> wrote in message
    news:i3b0d2$ar0$1@news.albasani.net...
    > Bobbi wrote:
    >
    >> Trying to download an image from a MAC user into Outlook Express,

    >
    > Nope. You download emails into OE.

    WELL, THE MESSAGE IS FROM A MAC USER, AND SHE'S THE ONLY ONE I'M HAVING THIS
    PROBLEM WITH.
    >
    >> I'm having
    >> trouble opening jpgs and certain other attachments from her.

    >
    > Just HOW are you "opening" the attachments?

    NORMALLY, I CLICK ON THE ATTACHMENT SYMBOL AND ANOTHER WINDOW OPENS WHICH
    HAS THE NAMES OF THE FILE(S) IN THE TOP BOX. THEN I CAN EITHER CLICK ON
    THOSE FILE NAMES AND HAVE THEM OPEN IN THE APPROPRIATE PROGRAM, OR DRAG THEM
    TO A DIRECTORY, OR DROP THEM ON A DESKTOP ICON SUCH AS MS PAINT, ETC.
    >
    > Have you tried purging your web browser's TIF folder?

    YES (BUT IT'S ALWAYS GOOD TO BE REMINDED)
    >
    > Have you SAVED the attachment to a file on your hard drive and then
    > double-click it (in Windows Explorer) to see if you can successfully
    > extract the attachment without corruption and successfully view the
    > saved attachment from a file on the hard drive?

    I CAN'T SAVE THE JPG FILE IN THE SAME WAY I CAN SAVE JPGS FROM EVERYONE
    ELSE. I CAN'T GRAB IT EASILY.
    >
    >> One of my
    >> attempts yields the following error message:
    >>
    >> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see
    >> that
    >> the file exists on your disk. If it doesn't, you need to reinstall it."

    >
    > And what do the other attempts yield?

    I CAN RIGHT CLICK ON THE IMAGE IN THE OUTLOOK EXPRESS PREVIEW WINDOW. THE
    OPTION "SAVE PICTURE AS...." DOESN'T WORK; I GET AN ERROR MESSAGE "THE
    SYSTEM CANNOT FIND THE FILE SPECIFIED." I CAN CHOOSE COPY, WHICH PUTS IT ON
    THE CLIPBOARD, THEN OPEN MS PAINT AND PASTE IT THERE, THEN SAVE IT AS A JPG.
    BUT I SHOULD BE ABLE TO SAVE IT IN THE SAME WAY I DO FOR JPGS FROM EVERYONE
    ELSE.
    >
    > What was the filetype of THAT attachment in the e-mail where THAT error
    > message popped up?

    JPGS. (I DON'T HAVE PROBLEMS WITH OTHER TYPES OF DOCUMENTS, LIKE DOC OR PDF,
    FROM THIS PERSON, JUST JPGS.)
    >
    > What the attached file named "mshtml.hlp"? There is no file named
    > mshtml.HLP under the C:/Windows\system32 folder in Windows XP.

    THAT WAS THE ERROR MESSAGE THAT POPPED UP WHILE I WAS TRYING DIFFERENT
    THINGS TO TRY TO SAVE THE FILE. IT DID SAY "HLP" (NOT "DLL"). DO I HAVE A
    VIRUS?
    >
    > There is an mshtml.DLL file there but it certainly isn't a .hlp file.
    > See http://msdn.microsoft.com/en-us/library/aa741312(VS.85).aspx.
    >
    >> Couldn't find that file After googling the problem, I found some old
    >> posts
    >> suggesting a problem between IE7 and Outlook Express 6. However, I think
    >> the
    >> problem is only with mail I get from a certain person who uses a MAC. I
    >> haven't noticed that problem coming from people using Windows machines.
    >>
    >> Anyone have any information?

    >
    > I, too, see forum posts mentioning the problem appears to be with IE7
    > and SP-2. So the solution is probably to install SP-3 or move to IE8 or
    > do both.

    I HAVE SP3.
    >
    > One workaround is to right-click on an image and select Copy. Then
    > paste it into an image editor (e.g., MS Paint) and save from there.
    > That would work for embedded images (disposition=inline) within the
    > e-mail body but not for attached files (disposition=attach).
    >
    > If the problem is incorporate to OE6, that's a long-dead product so
    > there will be no further updates to fix this problem.

    WELL, IT WORKS GREAT FOR ME OTHER THAN THIS ONE INDIVIDUAL WITH A MAC. I'M
    JUST WONDERING IF THERE'S SOME ENCODING PROBLEM WHEN HER COMPUTER SENDS
    NON-TEXT FILES (JPGS, ANYWAY). BUT SHE SAYS NO ONE ELSE IS COMPLAINING.)

    I'LL CHECK FOR YOUR FURTHER RESPONSES.
     
  6. Bobbi

    Bobbi Flightless Bird

    Re: Missing mshtml.hlp file (correction)

    Actually, I see that I CAN save the jpg after sending the message to myself.
    I can right-click on the image to get the option "Save Picture As...", and
    now it works. And that's better than going through MS Paint, which
    compresses the image.

    Bobbi


    "Bobbi" <bobbi@example.invalid> wrote in message
    news:uJQKb2MNLHA.1996@TK2MSFTNGP06.phx.gbl...
    > Hi, PA Bear! Answers are embedded:
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:eAAPMW5MLHA.1996@TK2MSFTNGP06.phx.gbl...
    >
    >> Is IE7 or IE8 installed on the WinXP computer?

    > IE7 and SP3.
    >>
    >> Can you open other JPG files?

    > Yes
    >>
    >> If you save the attachment(s) to your HDD, can you open them?

    > I can't save the attachments to my HDD. I can see them in the Outlook
    > Express preview window, but I can't grab them in the same way I can with
    > JPG attachments from other people. I can right-click on the images in the
    > OE preview window, but "Save Picture As..." doesn't work; it gives me the
    > error message "The system canot find the file specified." I can
    > right-click and choose "Copy", which puts the image on the clipboard. Then
    > I can open MS Paint and paste it there, then save it as a jpg. (So at
    > least I've found a work-around.) But if I try to paste it into an MS Word
    > document, all I get is a blank picture frame.
    >>
    >> Can you open the attachment/file if you forward the message to yourself?

    > No. Same problems.
    >
    > I CAN save other types of attachments, such as PDFs and MS Word DOC files.
    > And JPGs from other people are no problem. I'm suspicious that it's coming
    > from a MAC computer.
    >
    > Thanks again,
    > Bobbi
    >>
    >>
    >> Bobbi wrote:
    >>> Trying to download an image from a MAC user into Outlook Express, I'm
    >>> having
    >>> trouble opening jpgs and certain other attachments from her. One of my
    >>> attempts yields the following error message:
    >>>
    >>> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see
    >>> that
    >>> the file exists on your disk. If it doesn't, you need to reinstall it."
    >>>
    >>> Couldn't find that file After googling the problem, I found some old
    >>> posts
    >>> suggesting a problem between IE7 and Outlook Express 6. However, I think
    >>> the
    >>> problem is only with mail I get from a certain person who uses a MAC. I
    >>> haven't noticed that problem coming from people using Windows machines.
    >>>
    >>> Anyone have any information?

    >>

    >
    >
     
  7. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Missing mshtml.hlp file (correction)

    Very good.

    The image in the original message was "embedded" & the source most likely
    was on the 'net somewhere, not on the Sender's computer so I don't think the
    Mac had anything to do with it. You'll often see this in messages that have
    been forwarded multiple times by AOL users (who still simply cannot resist
    doing so for some reason).


    Bobbi wrote:
    > Actually, I see that I CAN save the jpg after sending the message to
    > myself.
    > I can right-click on the image to get the option "Save Picture As...", and
    > now it works. And that's better than going through MS Paint, which
    > compresses the image.
    >
    > Bobbi
    >
    >
    > "Bobbi" <bobbi@example.invalid> wrote in message
    > news:uJQKb2MNLHA.1996@TK2MSFTNGP06.phx.gbl...
    >> Hi, PA Bear! Answers are embedded:
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:eAAPMW5MLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>
    >>> Is IE7 or IE8 installed on the WinXP computer?

    >> IE7 and SP3.
    >>>
    >>> Can you open other JPG files?

    >> Yes
    >>>
    >>> If you save the attachment(s) to your HDD, can you open them?

    >> I can't save the attachments to my HDD. I can see them in the Outlook
    >> Express preview window, but I can't grab them in the same way I can with
    >> JPG attachments from other people. I can right-click on the images in the
    >> OE preview window, but "Save Picture As..." doesn't work; it gives me the
    >> error message "The system canot find the file specified." I can
    >> right-click and choose "Copy", which puts the image on the clipboard.
    >> Then
    >> I can open MS Paint and paste it there, then save it as a jpg. (So at
    >> least I've found a work-around.) But if I try to paste it into an MS Word
    >> document, all I get is a blank picture frame.
    >>>
    >>> Can you open the attachment/file if you forward the message to yourself?
    >>> No. Same problems.

    >>
    >> I CAN save other types of attachments, such as PDFs and MS Word DOC
    >> files.
    >> And JPGs from other people are no problem. I'm suspicious that it's
    >> coming
    >> from a MAC computer.
    >>
    >> Thanks again,
    >> Bobbi
    >>>
    >>>
    >>> Bobbi wrote:
    >>>> Trying to download an image from a MAC user into Outlook Express, I'm
    >>>> having
    >>>> trouble opening jpgs and certain other attachments from her. One of my
    >>>> attempts yields the following error message:
    >>>>
    >>>> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see
    >>>> that
    >>>> the file exists on your disk. If it doesn't, you need to reinstall it."
    >>>>
    >>>> Couldn't find that file After googling the problem, I found some old
    >>>> posts
    >>>> suggesting a problem between IE7 and Outlook Express 6. However, I
    >>>> think
    >>>> the
    >>>> problem is only with mail I get from a certain person who uses a MAC. I
    >>>> haven't noticed that problem coming from people using Windows machines.
    >>>>
    >>>> Anyone have any information?
     
  8. Bobbi

    Bobbi Flightless Bird

    Re: Missing mshtml.hlp file (correction)

    No, I know the material was on the sender's computer because we've been
    working on it for weeks. This is not a group of people forwarding jokes,
    it's original material we're developing, and for some reason she decided to
    make it into a jpg instead of a MS Word document or a PDF. And this is not
    the first time I've had this problem with jpgs from this particular person.

    And do you have any idea about the original error message I received about
    the missing file?

    -Bobbi

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:esHZxiPNLHA.1996@TK2MSFTNGP06.phx.gbl...
    > Very good.
    >
    > The image in the original message was "embedded" & the source most likely
    > was on the 'net somewhere, not on the Sender's computer so I don't think
    > the Mac had anything to do with it. You'll often see this in messages
    > that have been forwarded multiple times by AOL users (who still simply
    > cannot resist doing so for some reason).
    >
    >
    > Bobbi wrote:
    >> Actually, I see that I CAN save the jpg after sending the message to
    >> myself.
    >> I can right-click on the image to get the option "Save Picture As...",
    >> and
    >> now it works. And that's better than going through MS Paint, which
    >> compresses the image.
    >>
    >> Bobbi
    >>
    >>
    >> "Bobbi" <bobbi@example.invalid> wrote in message
    >> news:uJQKb2MNLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>> Hi, PA Bear! Answers are embedded:
    >>>
    >>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>> news:eAAPMW5MLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>
    >>>> Is IE7 or IE8 installed on the WinXP computer?
    >>> IE7 and SP3.
    >>>>
    >>>> Can you open other JPG files?
    >>> Yes
    >>>>
    >>>> If you save the attachment(s) to your HDD, can you open them?
    >>> I can't save the attachments to my HDD. I can see them in the Outlook
    >>> Express preview window, but I can't grab them in the same way I can with
    >>> JPG attachments from other people. I can right-click on the images in
    >>> the
    >>> OE preview window, but "Save Picture As..." doesn't work; it gives me
    >>> the
    >>> error message "The system canot find the file specified." I can
    >>> right-click and choose "Copy", which puts the image on the clipboard.
    >>> Then
    >>> I can open MS Paint and paste it there, then save it as a jpg. (So at
    >>> least I've found a work-around.) But if I try to paste it into an MS
    >>> Word
    >>> document, all I get is a blank picture frame.
    >>>>
    >>>> Can you open the attachment/file if you forward the message to
    >>>> yourself?
    >>>> No. Same problems.
    >>>
    >>> I CAN save other types of attachments, such as PDFs and MS Word DOC
    >>> files.
    >>> And JPGs from other people are no problem. I'm suspicious that it's
    >>> coming
    >>> from a MAC computer.
    >>>
    >>> Thanks again,
    >>> Bobbi
    >>>>
    >>>>
    >>>> Bobbi wrote:
    >>>>> Trying to download an image from a MAC user into Outlook Express, I'm
    >>>>> having
    >>>>> trouble opening jpgs and certain other attachments from her. One of my
    >>>>> attempts yields the following error message:
    >>>>>
    >>>>> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to
    >>>>> see
    >>>>> that
    >>>>> the file exists on your disk. If it doesn't, you need to reinstall
    >>>>> it."
    >>>>>
    >>>>> Couldn't find that file After googling the problem, I found some old
    >>>>> posts
    >>>>> suggesting a problem between IE7 and Outlook Express 6. However, I
    >>>>> think
    >>>>> the
    >>>>> problem is only with mail I get from a certain person who uses a MAC.
    >>>>> I
    >>>>> haven't noticed that problem coming from people using Windows
    >>>>> machines.
    >>>>>
    >>>>> Anyone have any information?

    >
     
  9. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Missing mshtml.hlp file (correction)

    > it's original material we're developing, and for some reason she decided
    > to
    > make it into a jpg instead of a MS Word document or a PDF.


    Patient (demonstrating): "Doctor, it hurts when I do this!"
    Doctor: "Don't do that."

    Tell her not to do that.


    Bobbi wrote:
    > No, I know the material was on the sender's computer because we've been
    > working on it for weeks. This is not a group of people forwarding jokes,
    > it's original material we're developing, and for some reason she decided
    > to
    > make it into a jpg instead of a MS Word document or a PDF. And this is not
    > the first time I've had this problem with jpgs from this particular
    > person.
    >
    > And do you have any idea about the original error message I received about
    > the missing file?
    >
    > -Bobbi
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:esHZxiPNLHA.1996@TK2MSFTNGP06.phx.gbl...
    >> Very good.
    >>
    >> The image in the original message was "embedded" & the source most likely
    >> was on the 'net somewhere, not on the Sender's computer so I don't think
    >> the Mac had anything to do with it. You'll often see this in messages
    >> that have been forwarded multiple times by AOL users (who still simply
    >> cannot resist doing so for some reason).
    >>
    >>
    >> Bobbi wrote:
    >>> Actually, I see that I CAN save the jpg after sending the message to
    >>> myself.
    >>> I can right-click on the image to get the option "Save Picture As...",
    >>> and
    >>> now it works. And that's better than going through MS Paint, which
    >>> compresses the image.
    >>>
    >>> Bobbi
    >>>
    >>>
    >>> "Bobbi" <bobbi@example.invalid> wrote in message
    >>> news:uJQKb2MNLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>> Hi, PA Bear! Answers are embedded:
    >>>>
    >>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>>> news:eAAPMW5MLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>>
    >>>>> Is IE7 or IE8 installed on the WinXP computer?
    >>>> IE7 and SP3.
    >>>>>
    >>>>> Can you open other JPG files?
    >>>> Yes
    >>>>>
    >>>>> If you save the attachment(s) to your HDD, can you open them?
    >>>> I can't save the attachments to my HDD. I can see them in the Outlook
    >>>> Express preview window, but I can't grab them in the same way I can
    >>>> with
    >>>> JPG attachments from other people. I can right-click on the images in
    >>>> the
    >>>> OE preview window, but "Save Picture As..." doesn't work; it gives me
    >>>> the
    >>>> error message "The system canot find the file specified." I can
    >>>> right-click and choose "Copy", which puts the image on the clipboard.
    >>>> Then
    >>>> I can open MS Paint and paste it there, then save it as a jpg. (So at
    >>>> least I've found a work-around.) But if I try to paste it into an MS
    >>>> Word
    >>>> document, all I get is a blank picture frame.
    >>>>>
    >>>>> Can you open the attachment/file if you forward the message to
    >>>>> yourself?
    >>>>> No. Same problems.
    >>>>
    >>>> I CAN save other types of attachments, such as PDFs and MS Word DOC
    >>>> files.
    >>>> And JPGs from other people are no problem. I'm suspicious that it's
    >>>> coming
    >>>> from a MAC computer.
    >>>>
    >>>> Thanks again,
    >>>> Bobbi
    >>>>>
    >>>>>
    >>>>> Bobbi wrote:
    >>>>>> Trying to download an image from a MAC user into Outlook Express, I'm
    >>>>>> having
    >>>>>> trouble opening jpgs and certain other attachments from her. One of
    >>>>>> my
    >>>>>> attempts yields the following error message:
    >>>>>>
    >>>>>> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to
    >>>>>> see
    >>>>>> that
    >>>>>> the file exists on your disk. If it doesn't, you need to reinstall
    >>>>>> it."
    >>>>>>
    >>>>>> Couldn't find that file After googling the problem, I found some old
    >>>>>> posts
    >>>>>> suggesting a problem between IE7 and Outlook Express 6. However, I
    >>>>>> think
    >>>>>> the
    >>>>>> problem is only with mail I get from a certain person who uses a MAC.
    >>>>>> I
    >>>>>> haven't noticed that problem coming from people using Windows
    >>>>>> machines.
    >>>>>>
    >>>>>> Anyone have any information?
     
  10. VanguardLH

    VanguardLH Flightless Bird

    Bobbi wrote:

    > Hi, VanguardLH. Thanks for your thorough questions below. I'll intermix my
    > replies in Upper Case to make them easier to spot, so don't think I'm
    > yelling at you.
    >
    > "VanguardLH" <V@nguard.LH> wrote in message
    > news:i3b0d2$ar0$1@news.albasani.net...
    >> Bobbi wrote:
    >>
    >>> Trying to download an image from a MAC user into Outlook Express,

    >>
    >> Nope. You download emails into OE.

    > WELL, THE MESSAGE IS FROM A MAC USER, AND SHE'S THE ONLY ONE I'M HAVING THIS
    > PROBLEM WITH.
    >>
    >>> I'm having
    >>> trouble opening jpgs and certain other attachments from her.

    >>
    >> Just HOW are you "opening" the attachments?

    > NORMALLY, I CLICK ON THE ATTACHMENT SYMBOL AND ANOTHER WINDOW OPENS WHICH
    > HAS THE NAMES OF THE FILE(S) IN THE TOP BOX. THEN I CAN EITHER CLICK ON
    > THOSE FILE NAMES AND HAVE THEM OPEN IN THE APPROPRIATE PROGRAM, OR DRAG THEM
    > TO A DIRECTORY, OR DROP THEM ON A DESKTOP ICON SUCH AS MS PAINT, ETC.
    >>
    >> Have you tried purging your web browser's TIF folder?

    > YES (BUT IT'S ALWAYS GOOD TO BE REMINDED)
    >>
    >> Have you SAVED the attachment to a file on your hard drive and then
    >> double-click it (in Windows Explorer) to see if you can successfully
    >> extract the attachment without corruption and successfully view the
    >> saved attachment from a file on the hard drive?

    > I CAN'T SAVE THE JPG FILE IN THE SAME WAY I CAN SAVE JPGS FROM EVERYONE
    > ELSE. I CAN'T GRAB IT EASILY.
    >>
    >>> One of my
    >>> attempts yields the following error message:
    >>>
    >>> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see
    >>> that
    >>> the file exists on your disk. If it doesn't, you need to reinstall it."

    >>
    >> And what do the other attempts yield?

    > I CAN RIGHT CLICK ON THE IMAGE IN THE OUTLOOK EXPRESS PREVIEW WINDOW. THE
    > OPTION "SAVE PICTURE AS...." DOESN'T WORK; I GET AN ERROR MESSAGE "THE
    > SYSTEM CANNOT FIND THE FILE SPECIFIED." I CAN CHOOSE COPY, WHICH PUTS IT ON
    > THE CLIPBOARD, THEN OPEN MS PAINT AND PASTE IT THERE, THEN SAVE IT AS A JPG.
    > BUT I SHOULD BE ABLE TO SAVE IT IN THE SAME WAY I DO FOR JPGS FROM EVERYONE
    > ELSE.
    >>
    >> What was the filetype of THAT attachment in the e-mail where THAT error
    >> message popped up?

    > JPGS. (I DON'T HAVE PROBLEMS WITH OTHER TYPES OF DOCUMENTS, LIKE DOC OR PDF,
    > FROM THIS PERSON, JUST JPGS.)
    >>
    >> What the attached file named "mshtml.hlp"? There is no file named
    >> mshtml.HLP under the C:/Windows\system32 folder in Windows XP.

    > THAT WAS THE ERROR MESSAGE THAT POPPED UP WHILE I WAS TRYING DIFFERENT
    > THINGS TO TRY TO SAVE THE FILE. IT DID SAY "HLP" (NOT "DLL"). DO I HAVE A
    > VIRUS?
    >>
    >> There is an mshtml.DLL file there but it certainly isn't a .hlp file.
    >> See http://msdn.microsoft.com/en-us/library/aa741312(VS.85).aspx.
    >>
    >>> Couldn't find that file After googling the problem, I found some old
    >>> posts
    >>> suggesting a problem between IE7 and Outlook Express 6. However, I think
    >>> the
    >>> problem is only with mail I get from a certain person who uses a MAC. I
    >>> haven't noticed that problem coming from people using Windows machines.
    >>>
    >>> Anyone have any information?

    >>
    >> I, too, see forum posts mentioning the problem appears to be with IE7
    >> and SP-2. So the solution is probably to install SP-3 or move to IE8 or
    >> do both.

    > I HAVE SP3.
    >>
    >> One workaround is to right-click on an image and select Copy. Then
    >> paste it into an image editor (e.g., MS Paint) and save from there.
    >> That would work for embedded images (disposition=inline) within the
    >> e-mail body but not for attached files (disposition=attach).
    >>
    >> If the problem is incorporate to OE6, that's a long-dead product so
    >> there will be no further updates to fix this problem.

    > WELL, IT WORKS GREAT FOR ME OTHER THAN THIS ONE INDIVIDUAL WITH A MAC. I'M
    > JUST WONDERING IF THERE'S SOME ENCODING PROBLEM WHEN HER COMPUTER SENDS
    > NON-TEXT FILES (JPGS, ANYWAY). BUT SHE SAYS NO ONE ELSE IS COMPLAINING.)
    >
    > I'LL CHECK FOR YOUR FURTHER RESPONSES.


    While the problematic e-mail is selected, hit Ctrl+F3 to view the source
    code for the e-mail. Find the MIME part wherein the image is encoded.
    A MIME part is required if the image is actually *in* the e-mail either
    with disposition=inline (shows in the body of the e-mail) or with
    disposition=attach (the client shows it as a separate entity or
    attachment).

    If you don't see a MIME part then the image is not inside the e-mail.
    Instead it is linked to some file on some other host. You should have
    configured OE to *not* display linked images as those are often used as
    web beacons by spammers and marketers to determine if you opened their
    e-mail (which gets you to the top of their mailing list for more spam).
    Web beacons can also be used by non-spam senders, like your friends, by
    using MsgTag or other similar services that can track if you opened the
    sender's e-mail, how many times you opened it, and when you opened it.
    That means the sender gets to invade your privacy regarding how you
    handle your e-mails.

    In OE, Tools -> Options -> Security tab, is the "Block images and other
    external content in HTML e-mail" option enabled? It should be enabled
    if you want to be secure when reading HTML formatted e-mails.

    You cannot save a linked image because you don't have it. That image is
    not inside your e-mail. It is off on some other host. You're stuck
    trying to capture the image, like the trick of copy-n-paste into MS
    Paint or using a screen capture utility. Tell the sender to stop
    linking to images. Put the images *in* their e-mail (inline or
    attached). With the above option enabled, you would've seen a red X
    where was the linked image letting you know that it was not actually in
    the e-mail that you received because the external content for it got
    blocked.
     
  11. Bobbi

    Bobbi Flightless Bird

    Hi, VanguardLH-

    That was very interesting. Well, the message in question did have a MIME
    part. In fact, PA Bear suggested I send the message to myself and see if I
    could then get the attachment, and that did indeed worked. I don't know what
    that implies.

    Bobbi

    "VanguardLH" <V@nguard.LH> wrote in message
    news:i3hq4l$n65$1@news.albasani.net...
    > Bobbi wrote:
    >
    >> Hi, VanguardLH. Thanks for your thorough questions below. I'll intermix
    >> my
    >> replies in Upper Case to make them easier to spot, so don't think I'm
    >> yelling at you.
    >>
    >> "VanguardLH" <V@nguard.LH> wrote in message
    >> news:i3b0d2$ar0$1@news.albasani.net...
    >>> Bobbi wrote:
    >>>
    >>>> Trying to download an image from a MAC user into Outlook Express,
    >>>
    >>> Nope. You download emails into OE.

    >> WELL, THE MESSAGE IS FROM A MAC USER, AND SHE'S THE ONLY ONE I'M HAVING
    >> THIS
    >> PROBLEM WITH.
    >>>
    >>>> I'm having
    >>>> trouble opening jpgs and certain other attachments from her.
    >>>
    >>> Just HOW are you "opening" the attachments?

    >> NORMALLY, I CLICK ON THE ATTACHMENT SYMBOL AND ANOTHER WINDOW OPENS WHICH
    >> HAS THE NAMES OF THE FILE(S) IN THE TOP BOX. THEN I CAN EITHER CLICK ON
    >> THOSE FILE NAMES AND HAVE THEM OPEN IN THE APPROPRIATE PROGRAM, OR DRAG
    >> THEM
    >> TO A DIRECTORY, OR DROP THEM ON A DESKTOP ICON SUCH AS MS PAINT, ETC.
    >>>
    >>> Have you tried purging your web browser's TIF folder?

    >> YES (BUT IT'S ALWAYS GOOD TO BE REMINDED)
    >>>
    >>> Have you SAVED the attachment to a file on your hard drive and then
    >>> double-click it (in Windows Explorer) to see if you can successfully
    >>> extract the attachment without corruption and successfully view the
    >>> saved attachment from a file on the hard drive?

    >> I CAN'T SAVE THE JPG FILE IN THE SAME WAY I CAN SAVE JPGS FROM EVERYONE
    >> ELSE. I CAN'T GRAB IT EASILY.
    >>>
    >>>> One of my
    >>>> attempts yields the following error message:
    >>>>
    >>>> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to see
    >>>> that
    >>>> the file exists on your disk. If it doesn't, you need to reinstall it."
    >>>
    >>> And what do the other attempts yield?

    >> I CAN RIGHT CLICK ON THE IMAGE IN THE OUTLOOK EXPRESS PREVIEW WINDOW. THE
    >> OPTION "SAVE PICTURE AS...." DOESN'T WORK; I GET AN ERROR MESSAGE "THE
    >> SYSTEM CANNOT FIND THE FILE SPECIFIED." I CAN CHOOSE COPY, WHICH PUTS IT
    >> ON
    >> THE CLIPBOARD, THEN OPEN MS PAINT AND PASTE IT THERE, THEN SAVE IT AS A
    >> JPG.
    >> BUT I SHOULD BE ABLE TO SAVE IT IN THE SAME WAY I DO FOR JPGS FROM
    >> EVERYONE
    >> ELSE.
    >>>
    >>> What was the filetype of THAT attachment in the e-mail where THAT error
    >>> message popped up?

    >> JPGS. (I DON'T HAVE PROBLEMS WITH OTHER TYPES OF DOCUMENTS, LIKE DOC OR
    >> PDF,
    >> FROM THIS PERSON, JUST JPGS.)
    >>>
    >>> What the attached file named "mshtml.hlp"? There is no file named
    >>> mshtml.HLP under the C:/Windows\system32 folder in Windows XP.

    >> THAT WAS THE ERROR MESSAGE THAT POPPED UP WHILE I WAS TRYING DIFFERENT
    >> THINGS TO TRY TO SAVE THE FILE. IT DID SAY "HLP" (NOT "DLL"). DO I HAVE A
    >> VIRUS?
    >>>
    >>> There is an mshtml.DLL file there but it certainly isn't a .hlp file.
    >>> See http://msdn.microsoft.com/en-us/library/aa741312(VS.85).aspx.
    >>>
    >>>> Couldn't find that file After googling the problem, I found some old
    >>>> posts
    >>>> suggesting a problem between IE7 and Outlook Express 6. However, I
    >>>> think
    >>>> the
    >>>> problem is only with mail I get from a certain person who uses a MAC. I
    >>>> haven't noticed that problem coming from people using Windows machines.
    >>>>
    >>>> Anyone have any information?
    >>>
    >>> I, too, see forum posts mentioning the problem appears to be with IE7
    >>> and SP-2. So the solution is probably to install SP-3 or move to IE8 or
    >>> do both.

    >> I HAVE SP3.
    >>>
    >>> One workaround is to right-click on an image and select Copy. Then
    >>> paste it into an image editor (e.g., MS Paint) and save from there.
    >>> That would work for embedded images (disposition=inline) within the
    >>> e-mail body but not for attached files (disposition=attach).
    >>>
    >>> If the problem is incorporate to OE6, that's a long-dead product so
    >>> there will be no further updates to fix this problem.

    >> WELL, IT WORKS GREAT FOR ME OTHER THAN THIS ONE INDIVIDUAL WITH A MAC.
    >> I'M
    >> JUST WONDERING IF THERE'S SOME ENCODING PROBLEM WHEN HER COMPUTER SENDS
    >> NON-TEXT FILES (JPGS, ANYWAY). BUT SHE SAYS NO ONE ELSE IS COMPLAINING.)
    >>
    >> I'LL CHECK FOR YOUR FURTHER RESPONSES.

    >
    > While the problematic e-mail is selected, hit Ctrl+F3 to view the source
    > code for the e-mail. Find the MIME part wherein the image is encoded.
    > A MIME part is required if the image is actually *in* the e-mail either
    > with disposition=inline (shows in the body of the e-mail) or with
    > disposition=attach (the client shows it as a separate entity or
    > attachment).
    >
    > If you don't see a MIME part then the image is not inside the e-mail.
    > Instead it is linked to some file on some other host. You should have
    > configured OE to *not* display linked images as those are often used as
    > web beacons by spammers and marketers to determine if you opened their
    > e-mail (which gets you to the top of their mailing list for more spam).
    > Web beacons can also be used by non-spam senders, like your friends, by
    > using MsgTag or other similar services that can track if you opened the
    > sender's e-mail, how many times you opened it, and when you opened it.
    > That means the sender gets to invade your privacy regarding how you
    > handle your e-mails.
    >
    > In OE, Tools -> Options -> Security tab, is the "Block images and other
    > external content in HTML e-mail" option enabled? It should be enabled
    > if you want to be secure when reading HTML formatted e-mails.
    >
    > You cannot save a linked image because you don't have it. That image is
    > not inside your e-mail. It is off on some other host. You're stuck
    > trying to capture the image, like the trick of copy-n-paste into MS
    > Paint or using a screen capture utility. Tell the sender to stop
    > linking to images. Put the images *in* their e-mail (inline or
    > attached). With the above option enabled, you would've seen a red X
    > where was the linked image letting you know that it was not actually in
    > the e-mail that you received because the external content for it got
    > blocked.
     
  12. VanguardLH

    VanguardLH Flightless Bird

    Bobbi wrote:

    > That was very interesting. Well, the message in question did have a
    > MIME part. In fact, PA Bear suggested I send the message to myself
    > and see if I could then get the attachment, and that did indeed
    > worked. I don't know what that implies.


    A problem in the encoding used within the MIME part that defines the
    attachment's content. Some decoders don't have problems with slightly
    corrupted image files. Some do. OE is pretty old (died in 2002 with
    only security updates since and one registry hack added to specify
    positioning of signature and top/bottom posting). Image standards have
    evolved since then and OE may not handle them well. Forwarding the
    message to yourself (inline and not as an attachment) probably
    reformulates the MIME encoding so OE can handle it. That's just a
    guess since it appears OE is repairing the content when it has to
    resend it. It's been a long time since I actively used OE. For me,
    it's mostly a test tool now.

    The folks over in the microsoft.public.outlookexpress.general group
    might know better why a corrupted image attachment becomes viewable if
    you forward the original problematic e-mail to yourself.
     
  13. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    VanguardLH wrote:
    <snip>
    > The folks over in the microsoft.public.outlookexpress.general group
    > might know better why a corrupted image attachment becomes viewable if
    > you forward the original problematic e-mail to yourself.


    OE General as well as IE General were dropped from the MS newsserver in
    early July. While they're still available on other newsservers, they're
    both pretty much spam forums now.
     
  14. VanguardLH

    VanguardLH Flightless Bird

    PA Bear [MS MVP] wrote:

    > VanguardLH wrote:
    > <snip>
    >> The folks over in the microsoft.public.outlookexpress.general group
    >> might know better why a corrupted image attachment becomes viewable if
    >> you forward the original problematic e-mail to yourself.

    >
    > OE General as well as IE General were dropped from the MS newsserver in
    > early July. While they're still available on other newsservers, they're
    > both pretty much spam forums now.


    Irrelevant. Microsoft isn't Usenet. Usenet will survive despite
    Microsoft scrambling away from it. The microsoft.public.* groups will
    continue to survive on the worldwide mesh network of Usenet.

    Did traffic volume decrease in the OE General group with Microsoft
    dropping the webnews-for-boobs pretend Communities forum that gatewayed
    those posts to Usenet? For sure as the noob think they're being forced
    to Microsoft's inane web-based forums. Has it become a spam flooded
    group? Not that I see.

    What I do see is your inability to force an unsolicited change of
    newsgroups by altering the Newsgroups header. You can't force a poster
    from Usenet into Microsoft's web-based forums.
     
  15. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    VanguardLH wrote:
    <blithersnippage>
    > Did traffic volume decrease in the OE General group with Microsoft
    > dropping the webnews-for-boobs pretend Communities forum that gatewayed
    > those posts to Usenet?


    Yes, markedly. Ditto for IE General, OE6, and Windows Update NGs.
     
  16. Bobbi

    Bobbi Flightless Bird

    Re: Missing mshtml.hlp file (correction)

    (laughed out loud) OK, but the same thing happens when she sends me jpgs
    from her camera.

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-OeVhTwZNLHA.1868@TK2MSFTNGP05.phx.gbl...
    >> it's original material we're developing, and for some reason she decided
    >> to
    >> make it into a jpg instead of a MS Word document or a PDF.

    >
    > Patient (demonstrating): "Doctor, it hurts when I do this!"
    > Doctor: "Don't do that."
    >
    > Tell her not to do that.
    >
    >
    > Bobbi wrote:
    >> No, I know the material was on the sender's computer because we've been
    >> working on it for weeks. This is not a group of people forwarding jokes,
    >> it's original material we're developing, and for some reason she decided
    >> to
    >> make it into a jpg instead of a MS Word document or a PDF. And this is
    >> not
    >> the first time I've had this problem with jpgs from this particular
    >> person.
    >>
    >> And do you have any idea about the original error message I received
    >> about
    >> the missing file?
    >>
    >> -Bobbi
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:esHZxiPNLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>> Very good.
    >>>
    >>> The image in the original message was "embedded" & the source most
    >>> likely
    >>> was on the 'net somewhere, not on the Sender's computer so I don't think
    >>> the Mac had anything to do with it. You'll often see this in messages
    >>> that have been forwarded multiple times by AOL users (who still simply
    >>> cannot resist doing so for some reason).
    >>>
    >>>
    >>> Bobbi wrote:
    >>>> Actually, I see that I CAN save the jpg after sending the message to
    >>>> myself.
    >>>> I can right-click on the image to get the option "Save Picture As...",
    >>>> and
    >>>> now it works. And that's better than going through MS Paint, which
    >>>> compresses the image.
    >>>>
    >>>> Bobbi
    >>>>
    >>>>
    >>>> "Bobbi" <bobbi@example.invalid> wrote in message
    >>>> news:uJQKb2MNLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>>> Hi, PA Bear! Answers are embedded:
    >>>>>
    >>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>>>> news:eAAPMW5MLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>>>
    >>>>>> Is IE7 or IE8 installed on the WinXP computer?
    >>>>> IE7 and SP3.
    >>>>>>
    >>>>>> Can you open other JPG files?
    >>>>> Yes
    >>>>>>
    >>>>>> If you save the attachment(s) to your HDD, can you open them?
    >>>>> I can't save the attachments to my HDD. I can see them in the Outlook
    >>>>> Express preview window, but I can't grab them in the same way I can
    >>>>> with
    >>>>> JPG attachments from other people. I can right-click on the images in
    >>>>> the
    >>>>> OE preview window, but "Save Picture As..." doesn't work; it gives me
    >>>>> the
    >>>>> error message "The system canot find the file specified." I can
    >>>>> right-click and choose "Copy", which puts the image on the clipboard.
    >>>>> Then
    >>>>> I can open MS Paint and paste it there, then save it as a jpg. (So at
    >>>>> least I've found a work-around.) But if I try to paste it into an MS
    >>>>> Word
    >>>>> document, all I get is a blank picture frame.
    >>>>>>
    >>>>>> Can you open the attachment/file if you forward the message to
    >>>>>> yourself?
    >>>>>> No. Same problems.
    >>>>>
    >>>>> I CAN save other types of attachments, such as PDFs and MS Word DOC
    >>>>> files.
    >>>>> And JPGs from other people are no problem. I'm suspicious that it's
    >>>>> coming
    >>>>> from a MAC computer.
    >>>>>
    >>>>> Thanks again,
    >>>>> Bobbi
    >>>>>>
    >>>>>>
    >>>>>> Bobbi wrote:
    >>>>>>> Trying to download an image from a MAC user into Outlook Express,
    >>>>>>> I'm
    >>>>>>> having
    >>>>>>> trouble opening jpgs and certain other attachments from her. One of
    >>>>>>> my
    >>>>>>> attempts yields the following error message:
    >>>>>>>
    >>>>>>> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to
    >>>>>>> see
    >>>>>>> that
    >>>>>>> the file exists on your disk. If it doesn't, you need to reinstall
    >>>>>>> it."
    >>>>>>>
    >>>>>>> Couldn't find that file After googling the problem, I found some old
    >>>>>>> posts
    >>>>>>> suggesting a problem between IE7 and Outlook Express 6. However, I
    >>>>>>> think
    >>>>>>> the
    >>>>>>> problem is only with mail I get from a certain person who uses a
    >>>>>>> MAC.
    >>>>>>> I
    >>>>>>> haven't noticed that problem coming from people using Windows
    >>>>>>> machines.
    >>>>>>>
    >>>>>>> Anyone have any information?

    >
     
  17. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: Missing mshtml.hlp file (correction)

    Had she saved them first or...?

    And she's still sending them via her Mac mail client, right. Same thing
    happens when AOL subscribers send pix via AOL Mail. See if the behavior
    persists if she sends them as attachments to an email from her, e.g.,
    Hotmail or Gmail account via webmail.

    Bobbi wrote:
    > (laughed out loud) OK, but the same thing happens when she sends me jpgs
    > from her camera.
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:-OeVhTwZNLHA.1868@TK2MSFTNGP05.phx.gbl...
    >>> it's original material we're developing, and for some reason she decided
    >>> to make it into a jpg instead of a MS Word document or a PDF.

    >>
    >> Patient (demonstrating): "Doctor, it hurts when I do this!"
    >> Doctor: "Don't do that."
    >>
    >> Tell her not to do that.
    >>
    >>
    >> Bobbi wrote:
    >>> No, I know the material was on the sender's computer because we've been
    >>> working on it for weeks. This is not a group of people forwarding jokes,
    >>> it's original material we're developing, and for some reason she decided
    >>> to
    >>> make it into a jpg instead of a MS Word document or a PDF. And this is
    >>> not
    >>> the first time I've had this problem with jpgs from this particular
    >>> person.
    >>>
    >>> And do you have any idea about the original error message I received
    >>> about
    >>> the missing file?
    >>>
    >>> -Bobbi
    >>>
    >>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>> news:esHZxiPNLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>> Very good.
    >>>>
    >>>> The image in the original message was "embedded" & the source most
    >>>> likely
    >>>> was on the 'net somewhere, not on the Sender's computer so I don't
    >>>> think
    >>>> the Mac had anything to do with it. You'll often see this in messages
    >>>> that have been forwarded multiple times by AOL users (who still simply
    >>>> cannot resist doing so for some reason).
    >>>>
    >>>>
    >>>> Bobbi wrote:
    >>>>> Actually, I see that I CAN save the jpg after sending the message to
    >>>>> myself.
    >>>>> I can right-click on the image to get the option "Save Picture As...",
    >>>>> and
    >>>>> now it works. And that's better than going through MS Paint, which
    >>>>> compresses the image.
    >>>>>
    >>>>> Bobbi
    >>>>>
    >>>>>
    >>>>> "Bobbi" <bobbi@example.invalid> wrote in message
    >>>>> news:uJQKb2MNLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>>>> Hi, PA Bear! Answers are embedded:
    >>>>>>
    >>>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>>>>> news:eAAPMW5MLHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>>>>
    >>>>>>> Is IE7 or IE8 installed on the WinXP computer?
    >>>>>> IE7 and SP3.
    >>>>>>>
    >>>>>>> Can you open other JPG files?
    >>>>>> Yes
    >>>>>>>
    >>>>>>> If you save the attachment(s) to your HDD, can you open them?
    >>>>>> I can't save the attachments to my HDD. I can see them in the Outlook
    >>>>>> Express preview window, but I can't grab them in the same way I can
    >>>>>> with
    >>>>>> JPG attachments from other people. I can right-click on the images in
    >>>>>> the
    >>>>>> OE preview window, but "Save Picture As..." doesn't work; it gives me
    >>>>>> the
    >>>>>> error message "The system canot find the file specified." I can
    >>>>>> right-click and choose "Copy", which puts the image on the clipboard.
    >>>>>> Then
    >>>>>> I can open MS Paint and paste it there, then save it as a jpg. (So at
    >>>>>> least I've found a work-around.) But if I try to paste it into an MS
    >>>>>> Word
    >>>>>> document, all I get is a blank picture frame.
    >>>>>>>
    >>>>>>> Can you open the attachment/file if you forward the message to
    >>>>>>> yourself?
    >>>>>>> No. Same problems.
    >>>>>>
    >>>>>> I CAN save other types of attachments, such as PDFs and MS Word DOC
    >>>>>> files.
    >>>>>> And JPGs from other people are no problem. I'm suspicious that it's
    >>>>>> coming
    >>>>>> from a MAC computer.
    >>>>>>
    >>>>>> Thanks again,
    >>>>>> Bobbi
    >>>>>>>
    >>>>>>>
    >>>>>>> Bobbi wrote:
    >>>>>>>> Trying to download an image from a MAC user into Outlook Express,
    >>>>>>>> I'm
    >>>>>>>> having
    >>>>>>>> trouble opening jpgs and certain other attachments from her. One of
    >>>>>>>> my
    >>>>>>>> attempts yields the following error message:
    >>>>>>>>
    >>>>>>>> "Cannot find the C:/WINDOWS\system32\mshtml.hlp Help file. Check to
    >>>>>>>> see
    >>>>>>>> that
    >>>>>>>> the file exists on your disk. If it doesn't, you need to reinstall
    >>>>>>>> it."
    >>>>>>>>
    >>>>>>>> Couldn't find that file After googling the problem, I found some
    >>>>>>>> old
    >>>>>>>> posts
    >>>>>>>> suggesting a problem between IE7 and Outlook Express 6. However, I
    >>>>>>>> think
    >>>>>>>> the
    >>>>>>>> problem is only with mail I get from a certain person who uses a
    >>>>>>>> MAC.
    >>>>>>>> I
    >>>>>>>> haven't noticed that problem coming from people using Windows
    >>>>>>>> machines.
    >>>>>>>>
    >>>>>>>> Anyone have any information?
     

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