Hi, VanguardLH. Thanks for your thorough questions below. I'll intermix my
replies in Upper Case to make them easier to spot, so don't think I'm
yelling at you.
"VanguardLH" <V@nguard.LH> wrote in message
news:i3b0d2$ar0$1@news.albasani.net...
> Bobbi wrote:
>
>> Trying to download an image from a MAC user into Outlook Express,
>
> Nope. You download emails into OE.
WELL, THE MESSAGE IS FROM A MAC USER, AND SHE'S THE ONLY ONE I'M HAVING THIS
PROBLEM WITH.
>
>> I'm having
>> trouble opening jpgs and certain other attachments from her.
>
> Just HOW are you "opening" the attachments?
NORMALLY, I CLICK ON THE ATTACHMENT SYMBOL AND ANOTHER WINDOW OPENS WHICH
HAS THE NAMES OF THE FILE(S) IN THE TOP BOX. THEN I CAN EITHER CLICK ON
THOSE FILE NAMES AND HAVE THEM OPEN IN THE APPROPRIATE PROGRAM, OR DRAG THEM
TO A DIRECTORY, OR DROP THEM ON A DESKTOP ICON SUCH AS MS PAINT, ETC.
>
> Have you tried purging your web browser's TIF folder?
YES (BUT IT'S ALWAYS GOOD TO BE REMINDED)
>
> Have you SAVED the attachment to a file on your hard drive and then
> double-click it (in Windows Explorer) to see if you can successfully
> extract the attachment without corruption and successfully view the
> saved attachment from a file on the hard drive?
I CAN'T SAVE THE JPG FILE IN THE SAME WAY I CAN SAVE JPGS FROM EVERYONE
ELSE. I CAN'T GRAB IT EASILY.
>
>> One of my
>> attempts yields the following error message:
>>
>> "Cannot find the CWINDOWS\system32\mshtml.hlp Help file. Check to see
>> that
>> the file exists on your disk. If it doesn't, you need to reinstall it."
>
> And what do the other attempts yield?
I CAN RIGHT CLICK ON THE IMAGE IN THE OUTLOOK EXPRESS PREVIEW WINDOW. THE
OPTION "SAVE PICTURE AS...." DOESN'T WORK; I GET AN ERROR MESSAGE "THE
SYSTEM CANNOT FIND THE FILE SPECIFIED." I CAN CHOOSE COPY, WHICH PUTS IT ON
THE CLIPBOARD, THEN OPEN MS PAINT AND PASTE IT THERE, THEN SAVE IT AS A JPG.
BUT I SHOULD BE ABLE TO SAVE IT IN THE SAME WAY I DO FOR JPGS FROM EVERYONE
ELSE.
>
> What was the filetype of THAT attachment in the e-mail where THAT error
> message popped up?
JPGS. (I DON'T HAVE PROBLEMS WITH OTHER TYPES OF DOCUMENTS, LIKE DOC OR PDF,
FROM THIS PERSON, JUST JPGS.)
>
> What the attached file named "mshtml.hlp"? There is no file named
> mshtml.HLP under the CWindows\system32 folder in Windows XP.
THAT WAS THE ERROR MESSAGE THAT POPPED UP WHILE I WAS TRYING DIFFERENT
THINGS TO TRY TO SAVE THE FILE. IT DID SAY "HLP" (NOT "DLL"). DO I HAVE A
VIRUS?
>
> There is an mshtml.DLL file there but it certainly isn't a .hlp file.
> See http://msdn.microsoft.com/en-us/library/aa741312(VS.85).aspx.
>
>> Couldn't find that file After googling the problem, I found some old
>> posts
>> suggesting a problem between IE7 and Outlook Express 6. However, I think
>> the
>> problem is only with mail I get from a certain person who uses a MAC. I
>> haven't noticed that problem coming from people using Windows machines.
>>
>> Anyone have any information?
>
> I, too, see forum posts mentioning the problem appears to be with IE7
> and SP-2. So the solution is probably to install SP-3 or move to IE8 or
> do both.
I HAVE SP3.
>
> One workaround is to right-click on an image and select Copy. Then
> paste it into an image editor (e.g., MS Paint) and save from there.
> That would work for embedded images (disposition=inline) within the
> e-mail body but not for attached files (disposition=attach).
>
> If the problem is incorporate to OE6, that's a long-dead product so
> there will be no further updates to fix this problem.
WELL, IT WORKS GREAT FOR ME OTHER THAN THIS ONE INDIVIDUAL WITH A MAC. I'M
JUST WONDERING IF THERE'S SOME ENCODING PROBLEM WHEN HER COMPUTER SENDS
NON-TEXT FILES (JPGS, ANYWAY). BUT SHE SAYS NO ONE ELSE IS COMPLAINING.)
I'LL CHECK FOR YOUR FURTHER RESPONSES.