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IE 8 has stopped working

Discussion in 'Internet Explorer' started by The Fox0408, Jan 31, 2010.

  1. The Fox0408

    The Fox0408 Flightless Bird

    The actual message is:
    Internet Explorer has stopped working
    Windows can check online... etc.

    In fact, I cannot see any evidence of IE having stopped working, but this
    message pops up frequently. OS: Vista SP2

    The details of the stopped working message are:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 8.0.6001.18882
    Application Timestamp: 4b3ed243
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e03821
    Exception Code: c0000005
    Exception Offset: 00066739
    OS Version: 6.0.6002.2.2.0.256.6
    Locale ID: 4105

    Although it is not fatal, the periodic appearance of this message is highly
    annoying.
    Any suggestions are welcome (yes, I know, switch away from Vista!)
     
  2. The Fox0408

    The Fox0408 Flightless Bird

    Thanks Rob,
    According to the list of installed software, I had the Google Toolbar
    installed. When I clicked on it in the list (Control Panel -->Programs and
    Features) it did not give me the option of changing. It disappeared from the
    list. I think I will leave it off and see what happens to IE.

    Again, many thanks for speedy response.

    "rob^_^" wrote:

    > Hi,
    >
    > That's Automatic Crash Recovery. See Start>Control Panel>Problem Reports and
    > Solutions.
    >
    > Do you have the latest version of the Google Toolbar installed? (6+)
    > Download and install v6+ from toolbar.google.com
    > (ntdll.dll errors are associated with an incorrect GTB version)
    >
    >
    > Also try running IE in noAddons mode to test for other incompatible Addons.
    >
    > Regards.
    >
    > "The Fox0408" <The Fox0408@discussions.microsoft.com> wrote in message
    > news:98699EA9-270B-43B2-B509-110C9D75A49D@microsoft.com...
    > > The actual message is:
    > > Internet Explorer has stopped working
    > > Windows can check online... etc.
    > >
    > > In fact, I cannot see any evidence of IE having stopped working, but this
    > > message pops up frequently. OS: Vista SP2
    > >
    > > The details of the stopped working message are:
    > >
    > > Problem signature:
    > > Problem Event Name: APPCRASH
    > > Application Name: iexplore.exe
    > > Application Version: 8.0.6001.18882
    > > Application Timestamp: 4b3ed243
    > > Fault Module Name: ntdll.dll
    > > Fault Module Version: 6.0.6002.18005
    > > Fault Module Timestamp: 49e03821
    > > Exception Code: c0000005
    > > Exception Offset: 00066739
    > > OS Version: 6.0.6002.2.2.0.256.6
    > > Locale ID: 4105
    > >
    > > Although it is not fatal, the periodic appearance of this message is
    > > highly
    > > annoying.
    > > Any suggestions are welcome (yes, I know, switch away from Vista!)
    > >
     
  3. The Fox0408

    The Fox0408 Flightless Bird

    Rob, again, many thanks.
    GTB is uninstalled (I assume so, since it does not show up on the list of
    programs and features). I have restarted the machine. I will not install
    GTB (do not see much use for it). I shall see if the IE "abort" re-occurs,
    it seems to have been happening randomly.

    On three other PCs we are using XP, this is the only Vista Business. I
    shall look at slowly moving to 7.

    Cheers

    "rob^_^" wrote:

    > Hi Fox,
    >
    > That may be a symptom of an old version of the GTB... seen about a year ago
    > when IE8 was first released to the web.
    >
    >
    > Viz. When you start IE8 normally all of your IE Addons are disabled, even
    > though the Addons Manager shows them to be enabled.
    >
    > To fix this version of the GTB you must
    >
    > Uninstall the GTB.
    >
    > Reboot your machine. (!important)
    >
    > Then goto toolbar.google.com and install the latest version if you want to.
    >
    > The Win7 Troubleshooters are pretty good, they should detect which Addons
    > you need to uninstall or upgrade.
    >
    > <wink>
    >
    > Regards.
    >
    > "The Fox0408" <TheFox0408@discussions.microsoft.com> wrote in message
    > news:AEE899F3-6BCC-482E-8945-18DD43399328@microsoft.com...
    > > Thanks Rob,
    > > According to the list of installed software, I had the Google Toolbar
    > > installed. When I clicked on it in the list (Control Panel -->Programs
    > > and
    > > Features) it did not give me the option of changing. It disappeared from
    > > the
    > > list. I think I will leave it off and see what happens to IE.
    > >
    > > Again, many thanks for speedy response.
    > >
    > > "rob^_^" wrote:
    > >
    > >> Hi,
    > >>
    > >> That's Automatic Crash Recovery. See Start>Control Panel>Problem Reports
    > >> and
    > >> Solutions.
    > >>
    > >> Do you have the latest version of the Google Toolbar installed? (6+)
    > >> Download and install v6+ from toolbar.google.com
    > >> (ntdll.dll errors are associated with an incorrect GTB version)
    > >>
    > >>
    > >> Also try running IE in noAddons mode to test for other incompatible
    > >> Addons.
    > >>
    > >> Regards.
    > >>
    > >> "The Fox0408" <The Fox0408@discussions.microsoft.com> wrote in message
    > >> news:98699EA9-270B-43B2-B509-110C9D75A49D@microsoft.com...
    > >> > The actual message is:
    > >> > Internet Explorer has stopped working
    > >> > Windows can check online... etc.
    > >> >
    > >> > In fact, I cannot see any evidence of IE having stopped working, but
    > >> > this
    > >> > message pops up frequently. OS: Vista SP2
    > >> >
    > >> > The details of the stopped working message are:
    > >> >
    > >> > Problem signature:
    > >> > Problem Event Name: APPCRASH
    > >> > Application Name: iexplore.exe
    > >> > Application Version: 8.0.6001.18882
    > >> > Application Timestamp: 4b3ed243
    > >> > Fault Module Name: ntdll.dll
    > >> > Fault Module Version: 6.0.6002.18005
    > >> > Fault Module Timestamp: 49e03821
    > >> > Exception Code: c0000005
    > >> > Exception Offset: 00066739
    > >> > OS Version: 6.0.6002.2.2.0.256.6
    > >> > Locale ID: 4105
    > >> >
    > >> > Although it is not fatal, the periodic appearance of this message is
    > >> > highly
    > >> > annoying.
    > >> > Any suggestions are welcome (yes, I know, switch away from Vista!)
    > >> >

    > >
     
  4. The Fox0408

    The Fox0408 Flightless Bird

    Rob,
    If you are still following this thread:
    The IE has stopped working message still comes up periodically, but not as
    often as before. I do not have GTB installed. I have now disabled McAfee's
    scriptproxy add-on. Other add-ons enabled are McAfee's site advisor, Skype,
    Flash, Adobe pdf. Nothing particularly odd or unique.

    I apprecaite any other suggestions that you may have
    Regards

    "The Fox0408" wrote:

    > Rob, again, many thanks.
    > GTB is uninstalled (I assume so, since it does not show up on the list of
    > programs and features). I have restarted the machine. I will not install
    > GTB (do not see much use for it). I shall see if the IE "abort" re-occurs,
    > it seems to have been happening randomly.
    >
    > On three other PCs we are using XP, this is the only Vista Business. I
    > shall look at slowly moving to 7.
    >
    > Cheers
    >
    > "rob^_^" wrote:
    >
    > > Hi Fox,
    > >
    > > That may be a symptom of an old version of the GTB... seen about a year ago
    > > when IE8 was first released to the web.
    > >
    > >
    > > Viz. When you start IE8 normally all of your IE Addons are disabled, even
    > > though the Addons Manager shows them to be enabled.
    > >
    > > To fix this version of the GTB you must
    > >
    > > Uninstall the GTB.
    > >
    > > Reboot your machine. (!important)
    > >
    > > Then goto toolbar.google.com and install the latest version if you want to.
    > >
    > > The Win7 Troubleshooters are pretty good, they should detect which Addons
    > > you need to uninstall or upgrade.
    > >
    > > <wink>
    > >
    > > Regards.
    > >
    > > "The Fox0408" <TheFox0408@discussions.microsoft.com> wrote in message
    > > news:AEE899F3-6BCC-482E-8945-18DD43399328@microsoft.com...
    > > > Thanks Rob,
    > > > According to the list of installed software, I had the Google Toolbar
    > > > installed. When I clicked on it in the list (Control Panel -->Programs
    > > > and
    > > > Features) it did not give me the option of changing. It disappeared from
    > > > the
    > > > list. I think I will leave it off and see what happens to IE.
    > > >
    > > > Again, many thanks for speedy response.
    > > >
    > > > "rob^_^" wrote:
    > > >
    > > >> Hi,
    > > >>
    > > >> That's Automatic Crash Recovery. See Start>Control Panel>Problem Reports
    > > >> and
    > > >> Solutions.
    > > >>
    > > >> Do you have the latest version of the Google Toolbar installed? (6+)
    > > >> Download and install v6+ from toolbar.google.com
    > > >> (ntdll.dll errors are associated with an incorrect GTB version)
    > > >>
    > > >>
    > > >> Also try running IE in noAddons mode to test for other incompatible
    > > >> Addons.
    > > >>
    > > >> Regards.
    > > >>
    > > >> "The Fox0408" <The Fox0408@discussions.microsoft.com> wrote in message
    > > >> news:98699EA9-270B-43B2-B509-110C9D75A49D@microsoft.com...
    > > >> > The actual message is:
    > > >> > Internet Explorer has stopped working
    > > >> > Windows can check online... etc.
    > > >> >
    > > >> > In fact, I cannot see any evidence of IE having stopped working, but
    > > >> > this
    > > >> > message pops up frequently. OS: Vista SP2
    > > >> >
    > > >> > The details of the stopped working message are:
    > > >> >
    > > >> > Problem signature:
    > > >> > Problem Event Name: APPCRASH
    > > >> > Application Name: iexplore.exe
    > > >> > Application Version: 8.0.6001.18882
    > > >> > Application Timestamp: 4b3ed243
    > > >> > Fault Module Name: ntdll.dll
    > > >> > Fault Module Version: 6.0.6002.18005
    > > >> > Fault Module Timestamp: 49e03821
    > > >> > Exception Code: c0000005
    > > >> > Exception Offset: 00066739
    > > >> > OS Version: 6.0.6002.2.2.0.256.6
    > > >> > Locale ID: 4105
    > > >> >
    > > >> > Although it is not fatal, the periodic appearance of this message is
    > > >> > highly
    > > >> > annoying.
    > > >> > Any suggestions are welcome (yes, I know, switch away from Vista!)
    > > >> >
    > > >
     
  5. rob^_^

    rob^_^ Flightless Bird

    Hi,

    Skype may also need to be upgraded.

    Regards.

    "The Fox0408" <TheFox0408@discussions.microsoft.com> wrote in message
    news:1200139C-955C-4E59-B440-E1C77A6D3E4C@microsoft.com...
    > Rob,
    > If you are still following this thread:
    > The IE has stopped working message still comes up periodically, but not as
    > often as before. I do not have GTB installed. I have now disabled
    > McAfee's
    > scriptproxy add-on. Other add-ons enabled are McAfee's site advisor,
    > Skype,
    > Flash, Adobe pdf. Nothing particularly odd or unique.
    >
    > I apprecaite any other suggestions that you may have
    > Regards
    >
    > "The Fox0408" wrote:
    >
    >> Rob, again, many thanks.
    >> GTB is uninstalled (I assume so, since it does not show up on the list of
    >> programs and features). I have restarted the machine. I will not
    >> install
    >> GTB (do not see much use for it). I shall see if the IE "abort"
    >> re-occurs,
    >> it seems to have been happening randomly.
    >>
    >> On three other PCs we are using XP, this is the only Vista Business. I
    >> shall look at slowly moving to 7.
    >>
    >> Cheers
    >>
    >> "rob^_^" wrote:
    >>
    >> > Hi Fox,
    >> >
    >> > That may be a symptom of an old version of the GTB... seen about a year
    >> > ago
    >> > when IE8 was first released to the web.
    >> >
    >> >
    >> > Viz. When you start IE8 normally all of your IE Addons are disabled,
    >> > even
    >> > though the Addons Manager shows them to be enabled.
    >> >
    >> > To fix this version of the GTB you must
    >> >
    >> > Uninstall the GTB.
    >> >
    >> > Reboot your machine. (!important)
    >> >
    >> > Then goto toolbar.google.com and install the latest version if you want
    >> > to.
    >> >
    >> > The Win7 Troubleshooters are pretty good, they should detect which
    >> > Addons
    >> > you need to uninstall or upgrade.
    >> >
    >> > <wink>
    >> >
    >> > Regards.
    >> >
    >> > "The Fox0408" <TheFox0408@discussions.microsoft.com> wrote in message
    >> > news:AEE899F3-6BCC-482E-8945-18DD43399328@microsoft.com...
    >> > > Thanks Rob,
    >> > > According to the list of installed software, I had the Google Toolbar
    >> > > installed. When I clicked on it in the list (Control
    >> > > Panel -->Programs
    >> > > and
    >> > > Features) it did not give me the option of changing. It disappeared
    >> > > from
    >> > > the
    >> > > list. I think I will leave it off and see what happens to IE.
    >> > >
    >> > > Again, many thanks for speedy response.
    >> > >
    >> > > "rob^_^" wrote:
    >> > >
    >> > >> Hi,
    >> > >>
    >> > >> That's Automatic Crash Recovery. See Start>Control Panel>Problem
    >> > >> Reports
    >> > >> and
    >> > >> Solutions.
    >> > >>
    >> > >> Do you have the latest version of the Google Toolbar installed? (6+)
    >> > >> Download and install v6+ from toolbar.google.com
    >> > >> (ntdll.dll errors are associated with an incorrect GTB version)
    >> > >>
    >> > >>
    >> > >> Also try running IE in noAddons mode to test for other incompatible
    >> > >> Addons.
    >> > >>
    >> > >> Regards.
    >> > >>
    >> > >> "The Fox0408" <The Fox0408@discussions.microsoft.com> wrote in
    >> > >> message
    >> > >> news:98699EA9-270B-43B2-B509-110C9D75A49D@microsoft.com...
    >> > >> > The actual message is:
    >> > >> > Internet Explorer has stopped working
    >> > >> > Windows can check online... etc.
    >> > >> >
    >> > >> > In fact, I cannot see any evidence of IE having stopped working,
    >> > >> > but
    >> > >> > this
    >> > >> > message pops up frequently. OS: Vista SP2
    >> > >> >
    >> > >> > The details of the stopped working message are:
    >> > >> >
    >> > >> > Problem signature:
    >> > >> > Problem Event Name: APPCRASH
    >> > >> > Application Name: iexplore.exe
    >> > >> > Application Version: 8.0.6001.18882
    >> > >> > Application Timestamp: 4b3ed243
    >> > >> > Fault Module Name: ntdll.dll
    >> > >> > Fault Module Version: 6.0.6002.18005
    >> > >> > Fault Module Timestamp: 49e03821
    >> > >> > Exception Code: c0000005
    >> > >> > Exception Offset: 00066739
    >> > >> > OS Version: 6.0.6002.2.2.0.256.6
    >> > >> > Locale ID: 4105
    >> > >> >
    >> > >> > Although it is not fatal, the periodic appearance of this message
    >> > >> > is
    >> > >> > highly
    >> > >> > annoying.
    >> > >> > Any suggestions are welcome (yes, I know, switch away from Vista!)
    >> > >> >
    >> > >

    >
     

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