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Hyperlinks not working

Discussion in 'Microsoft OneNote' started by Dayve, May 6, 2010.

  1. Dayve

    Dayve Flightless Bird

    Hi,

    I'm starting to use hyperlinks to point to other documents, after
    realising that insert files only inserts a copy. The hyperlinks only
    seem to work if Word is open. If Word is not open the links stop
    working, returning an 'unable to open, program to which your are
    navigating is busy' error. The path is correct, except for a % sign
    being inserted for spaces. When I hover over the link, the path is
    correct (no % signs). I've tried editing the link and the address is
    displayed correctly in the field, prior to clicking OK, but I keep
    getting the same error when I actually click on the link. The document
    in question is on the same drive.

    Any suggestions please...


    Cheers,
    Dayve
     
  2. Bernd

    Bernd Flightless Bird

    -------- Original-Nachricht --------

    > Hi,
    >
    > I'm starting to use hyperlinks to point to other documents, after
    > realising that insert files only inserts a copy. The hyperlinks only
    > seem to work if Word is open. If Word is not open the links stop
    > working, returning an 'unable to open, program to which your are
    > navigating is busy' error. The path is correct, except for a % sign
    > being inserted for spaces. When I hover over the link, the path is
    > correct (no % signs). I've tried editing the link and the address is
    > displayed correctly in the field, prior to clicking OK, but I keep
    > getting the same error when I actually click on the link. The document
    > in question is on the same drive.
    >
    > Any suggestions please...
    >
    >
    > Cheers,
    > Dayve


    1. I'm sorry, I think that's a well known problem, reported here from
    time to time
    2. I don't remember a solution, but possibly Ben Schorr has an idea ?
    3. But let me ask: how do you create your hyperlinks ?

    a. by Insert, Hyperlink ..., navigating to the file
    b. copy, insert using explorer
    c. Drag & Drop using explorer

    Try out all methods and compare ...

    BTW:
    Use a new page for testing to exclude any "environmental" effects.

    Bernd
     
  3. Ben M. Schorr, MVP

    Ben M. Schorr, MVP Flightless Bird

    What operating system are you running? What version of Word?

    If you have a shortcut to a document on your Windows desktop and try to open
    it do you get the same result?

    --
    -Ben-
    Ben M. Schorr, MVP
    Roland Schorr & Tower
    http://www.rolandschorr.com
    http://www.officeforlawyers.com/outlook.htm
    Author: The Lawyer's Guide to Microsoft Outlook 2007:
    http://tinyurl.com/ol4law-amazon

    "Dayve" <enquiries@photographybyward.co.uk> wrote in message
    news:80314a05-b107-438e-8ba4-0cb8bb0ee2dd@24g2000yqy.googlegroups.com...
    > Hi,
    >
    > I'm starting to use hyperlinks to point to other documents, after
    > realising that insert files only inserts a copy. The hyperlinks only
    > seem to work if Word is open. If Word is not open the links stop
    > working, returning an 'unable to open, program to which your are
    > navigating is busy' error. The path is correct, except for a % sign
    > being inserted for spaces. When I hover over the link, the path is
    > correct (no % signs). I've tried editing the link and the address is
    > displayed correctly in the field, prior to clicking OK, but I keep
    > getting the same error when I actually click on the link. The document
    > in question is on the same drive.
    >
    > Any suggestions please...
    >
    >
    > Cheers,
    > Dayve
     
  4. Bernd

    Bernd Flightless Bird

    -------- Original-Nachricht --------

    > Hi,
    >
    > I'm starting to use hyperlinks to point to other documents, after
    > realising that insert files only inserts a copy. The hyperlinks only
    > seem to work if Word is open. If Word is not open the links stop
    > working, returning an 'unable to open, program to which your are
    > navigating is busy' error. The path is correct, except for a % sign
    > being inserted for spaces. When I hover over the link, the path is
    > correct (no % signs). I've tried editing the link and the address is
    > displayed correctly in the field, prior to clicking OK, but I keep
    > getting the same error when I actually click on the link. The document
    > in question is on the same drive.
    >
    > Any suggestions please...
    >
    >
    > Cheers,
    > Dayve


    Just another test:

    Right click a not working hyperlink (Word not running),
    choose Edit Hyperlink, copy the real hyperlink from the 1st field into
    the address bar of Internet Explorer, Enter.
    What happens ?

    Bernd
     
  5. Dayve

    Dayve Flightless Bird

    On 8 May, 01:18, Bernd <f...@gmx.de> wrote:
    > -------- Original-Nachricht --------
    >
    >
    >
    >
    >
    > > Hi,

    >
    > > I'm starting to use hyperlinks to point to other documents, after
    > > realising that insert files only inserts a copy. The hyperlinks only
    > > seem to work if Word is open. If Word is not open the links stop
    > > working, returning an 'unable to open, program to which your are
    > > navigating is busy' error. The path is correct, except for a % sign
    > > being inserted for spaces. When I hover over the link, the path is
    > > correct (no % signs). I've tried editing the link and the address is
    > > displayed correctly in the field, prior to clicking OK, but I keep
    > > getting the same error when I actually click on the link. The document
    > > in question is on the same drive.

    >
    > > Any suggestions please...

    >
    > > Cheers,
    > > Dayve

    >
    > Just another test:
    >
    > Right click a not working hyperlink (Word not running),
    > choose Edit Hyperlink, copy the real hyperlink from the 1st field into
    > the address bar of Internet Explorer, Enter.
    > What happens ?
    >
    > Bernd- Hide quoted text -
    >
    > - Show quoted text -


    Hi Bernd & Ben,

    Operating system: Windows 7 Ultimate (64 bit)
    Word version: Word 2007

    I've tried the following on a new 'test' page in ON, as suggested:

    a. by Insert, Hyperlink ..., navigating to the file (only works when
    Word is open)
    b. copy, insert using explorer (only works when Word is open)
    c. Drag & Drop using explorer (only works when Word is open)

    If you have a shortcut to a document on your Windows desktop and try
    to open
    it do you get the same result? (works OK, even when Word is not open)

    Right click a not working hyperlink (Word not running),
    choose Edit Hyperlink, copy the real hyperlink from the 1st field
    into
    the address bar of Internet Explorer, Enter.
    What happens ? (works OK, even when Word is not open)

    Also, when I open the file properties on the shortcut on the desktop,
    the address does not have the % sign replacing the spaces)

    It seems to not work correctly from within ON; is this something to do
    with the insertion of the %?. When I hover over the link in ON, the
    address doesn't have these signs (only when I go to edit hyperlink)

    Cheers,
    Dayve
     
  6. Bernd

    Bernd Flightless Bird

    -------- Original-Nachricht --------

    > On 8 May, 01:18, Bernd <f...@gmx.de> wrote:
    >> -------- Original-Nachricht --------
    >>
    >>
    >>
    >>
    >>
    >>> Hi,
    >>> I'm starting to use hyperlinks to point to other documents, after
    >>> realising that insert files only inserts a copy. The hyperlinks only
    >>> seem to work if Word is open. If Word is not open the links stop
    >>> working, returning an 'unable to open, program to which your are
    >>> navigating is busy' error. The path is correct, except for a % sign
    >>> being inserted for spaces. When I hover over the link, the path is
    >>> correct (no % signs). I've tried editing the link and the address is
    >>> displayed correctly in the field, prior to clicking OK, but I keep
    >>> getting the same error when I actually click on the link. The document
    >>> in question is on the same drive.
    >>> Any suggestions please...
    >>> Cheers,
    >>> Dayve

    >> Just another test:
    >>
    >> Right click a not working hyperlink (Word not running),
    >> choose Edit Hyperlink, copy the real hyperlink from the 1st field into
    >> the address bar of Internet Explorer, Enter.
    >> What happens ?
    >>
    >> Bernd- Hide quoted text -
    >>
    >> - Show quoted text -

    >
    > Hi Bernd & Ben,
    >
    > Operating system: Windows 7 Ultimate (64 bit)
    > Word version: Word 2007
    >
    > I've tried the following on a new 'test' page in ON, as suggested:
    >
    > a. by Insert, Hyperlink ..., navigating to the file (only works when
    > Word is open)
    > b. copy, insert using explorer (only works when Word is open)
    > c. Drag & Drop using explorer (only works when Word is open)
    >
    > If you have a shortcut to a document on your Windows desktop and try
    > to open
    > it do you get the same result? (works OK, even when Word is not open)
    >
    > Right click a not working hyperlink (Word not running),
    > choose Edit Hyperlink, copy the real hyperlink from the 1st field
    > into
    > the address bar of Internet Explorer, Enter.
    > What happens ? (works OK, even when Word is not open)
    >
    > Also, when I open the file properties on the shortcut on the desktop,
    > the address does not have the % sign replacing the spaces)
    >
    > It seems to not work correctly from within ON; is this something to do
    > with the insertion of the %?. When I hover over the link in ON, the
    > address doesn't have these signs (only when I go to edit hyperlink)
    >
    > Cheers,
    > Dayve


    1. thank you for testing ;-)

    2. I agree: a problem within ON

    3. could you show us a copy of your link (from "edit hyperlink") ?

    Bernd
     
  7. Ben M. Schorr, MVP

    Ben M. Schorr, MVP Flightless Bird

    Odd - it works fine for me on a Vista box (I don't currently have OneNote 07
    installed in a Windows 7 machine).

    Long shot but have you tried doing a Repair installation on Office? Control
    Panel | Programs....

    --
    -Ben-
    Ben M. Schorr, MVP
    Roland Schorr & Tower
    http://www.rolandschorr.com
    http://www.officeforlawyers.com/outlook.htm
    Author: The Lawyer's Guide to Microsoft Outlook 2007:
    http://tinyurl.com/ol4law-amazon

    "Dayve" <enquiries@photographybyward.co.uk> wrote in message
    news:31b594c0-e84c-443e-a28e-3717a8d44a02@r34g2000yqj.googlegroups.com...
    > On 8 May, 01:18, Bernd <f...@gmx.de> wrote:
    >> -------- Original-Nachricht --------
    >>
    >>
    >>
    >>
    >>
    >> > Hi,

    >>
    >> > I'm starting to use hyperlinks to point to other documents, after
    >> > realising that insert files only inserts a copy. The hyperlinks only
    >> > seem to work if Word is open. If Word is not open the links stop
    >> > working, returning an 'unable to open, program to which your are
    >> > navigating is busy' error. The path is correct, except for a % sign
    >> > being inserted for spaces. When I hover over the link, the path is
    >> > correct (no % signs). I've tried editing the link and the address is
    >> > displayed correctly in the field, prior to clicking OK, but I keep
    >> > getting the same error when I actually click on the link. The document
    >> > in question is on the same drive.

    >>
    >> > Any suggestions please...

    >>
    >> > Cheers,
    >> > Dayve

    >>
    >> Just another test:
    >>
    >> Right click a not working hyperlink (Word not running),
    >> choose Edit Hyperlink, copy the real hyperlink from the 1st field into
    >> the address bar of Internet Explorer, Enter.
    >> What happens ?
    >>
    >> Bernd- Hide quoted text -
    >>
    >> - Show quoted text -

    >
    > Hi Bernd & Ben,
    >
    > Operating system: Windows 7 Ultimate (64 bit)
    > Word version: Word 2007
    >
    > I've tried the following on a new 'test' page in ON, as suggested:
    >
    > a. by Insert, Hyperlink ..., navigating to the file (only works when
    > Word is open)
    > b. copy, insert using explorer (only works when Word is open)
    > c. Drag & Drop using explorer (only works when Word is open)
    >
    > If you have a shortcut to a document on your Windows desktop and try
    > to open
    > it do you get the same result? (works OK, even when Word is not open)
    >
    > Right click a not working hyperlink (Word not running),
    > choose Edit Hyperlink, copy the real hyperlink from the 1st field
    > into
    > the address bar of Internet Explorer, Enter.
    > What happens ? (works OK, even when Word is not open)
    >
    > Also, when I open the file properties on the shortcut on the desktop,
    > the address does not have the % sign replacing the spaces)
    >
    > It seems to not work correctly from within ON; is this something to do
    > with the insertion of the %?. When I hover over the link in ON, the
    > address doesn't have these signs (only when I go to edit hyperlink)
    >
    > Cheers,
    > Dayve
     
  8. Dayve

    Dayve Flightless Bird

    On 9 May, 20:01, Bernd <f...@gmx.de> wrote:
    > -------- Original-Nachricht --------
    >
    >
    >
    >
    >
    > > On 8 May, 01:18, Bernd <f...@gmx.de> wrote:
    > >> -------- Original-Nachricht --------

    >
    > >>> Hi,
    > >>> I'm starting to use hyperlinks to point to other documents, after
    > >>> realising that insert files only inserts a copy. The hyperlinks only
    > >>> seem to work if Word is open. If Word is not open the links stop
    > >>> working, returning an 'unable to open, program to which your are
    > >>> navigating is busy' error. The path is correct, except for a % sign
    > >>> being inserted for spaces. When I hover over the link, the path is
    > >>> correct (no % signs). I've tried editing the link and the address is
    > >>> displayed correctly in the field, prior to clicking OK, but I keep
    > >>> getting the same error when I actually click on the link. The document
    > >>> in question is on the same drive.
    > >>> Any suggestions please...
    > >>> Cheers,
    > >>> Dayve
    > >> Just another test:

    >
    > >> Right click a not working hyperlink (Word not running),
    > >> choose Edit Hyperlink, copy the real hyperlink from the 1st field into
    > >> the address bar of Internet Explorer, Enter.
    > >> What happens ?

    >
    > >> Bernd- Hide quoted text -

    >
    > >> - Show quoted text -

    >
    > > Hi Bernd & Ben,

    >
    > > Operating system: Windows 7 Ultimate (64 bit)
    > > Word version: Word 2007

    >
    > > I've tried the following on a new 'test' page in ON, as suggested:

    >
    > > a. by Insert, Hyperlink ..., navigating to the file (only works when
    > > Word is open)
    > > b. copy, insert using explorer (only works when Word is open)
    > > c. Drag & Drop using explorer (only works when Word is open)

    >
    > > If you have a shortcut to a document on your Windows desktop and try
    > > to open
    > > it do you get the same result? (works OK, even when Word is not open)

    >
    > > Right click a not working hyperlink (Word not running),
    > > choose Edit Hyperlink, copy the real hyperlink from the 1st field
    > > into
    > > the address bar of Internet Explorer, Enter.
    > > What happens ? (works OK, even when Word is not open)

    >
    > > Also, when I open the file properties on the shortcut on the desktop,
    > > the address does not have the % sign replacing the spaces)

    >
    > > It seems to not work correctly from within ON; is this something to do
    > > with the insertion of the %?. When I hover over the link in ON, the
    > > address doesn't have these signs (only when I go to edit hyperlink)

    >
    > > Cheers,
    > > Dayve

    >
    > 1. thank you for testing ;-)
    >
    > 2. I agree: a problem within ON
    >
    > 3. could you show us a copy of your link (from "edit hyperlink") ?
    >
    > Bernd- Hide quoted text -
    >
    > - Show quoted text -


    Hi Bernd,

    This is a copy of the hyperlink from the address fiels in edit
    hyperlink:

    file:///D:/Working%20Files\Open%20University\SDK%20125\Book%20notes%20(copy)\Book%201%20Notes.doc

    and here's a copy of the same link taken from the desktop shortcut:

    "D:/Working Files\Open University\SDK 125\Book notes (copy)\Book 1
    Notes.doc"

    I would try the repair installation, but I don't want to reset any of
    my user preferences or upset an otherwise working ON! This issue is
    more of a curiosity than I major thing.

    Cheers,
    Dayve
     
  9. Bernd

    Bernd Flightless Bird

    -------- Original-Nachricht --------


    >
    > Hi Bernd,
    >
    > This is a copy of the hyperlink from the address fiels in edit
    > hyperlink:
    >
    > file:///D:/Working%20Files\Open%20University\SDK%20125\Book%20notes%20(copy)\Book%201%20Notes.doc
    >
    > and here's a copy of the same link taken from the desktop shortcut:
    >
    > "D:/Working Files\Open University\SDK 125\Book notes (copy)\Book 1
    > Notes.doc"
    >
    > I would try the repair installation, but I don't want to reset any of
    > my user preferences or upset an otherwise working ON! This issue is
    > more of a curiosity than I major thing.
    >
    > Cheers,
    > Dayve


    No good news:

    I have rebuild your complete path on my PC: problem not reproducible ...

    My (perhaps) last question:

    Is there a security message (about a security risk) first, after you
    clicked on the hyperlink ?
    I see this message ...

    Bernd
     
  10. Dayve

    Dayve Flightless Bird

    On 10 May, 13:47, Bernd <f...@gmx.de> wrote:
    > -------- Original-Nachricht --------
    >
    >
    >
    >
    >
    >
    >
    > > Hi Bernd,

    >
    > > This is a copy of the hyperlink from the address fiels in edit
    > > hyperlink:

    >
    > > file:///D:/Working%20Files\Open%20University\SDK%20125\Book%20notes%20(copy­)\Book%201%20Notes.doc

    >
    > > and here's a copy of the same link taken from the desktop shortcut:

    >
    > > "D:/Working Files\Open University\SDK 125\Book notes (copy)\Book 1
    > > Notes.doc"

    >
    > > I would try the repair installation, but I don't want to reset any of
    > > my user preferences or upset an otherwise working ON! This issue is
    > > more of a curiosity than I major thing.

    >
    > > Cheers,
    > > Dayve

    >
    > No good news:
    >
    > I have rebuild your complete path on my PC: problem not reproducible ...
    >
    > My (perhaps) last question:
    >
    > Is there a security message (about a security risk) first, after you
    > clicked on the hyperlink ?
    > I see this message ...
    >
    > Bernd- Hide quoted text -
    >
    > - Show quoted text -


    Yes. It says MS Office has identified a potantial security
    concern...The location may be unsafe...Do you want to continue?

    I don't get this message when I double-click on the desktop link.

    I'm not sure if this might be the problem, or how to convince ON that
    this link is ok.

    Cheers,
    Dayve
     
  11. Bernd

    Bernd Flightless Bird

    -------- Original-Nachricht --------

    > On 10 May, 13:47, Bernd <f...@gmx.de> wrote:
    >> -------- Original-Nachricht --------



    >>
    >> Is there a security message (about a security risk) first, after you
    >> clicked on the hyperlink ?
    >> I see this message ...
    >>
    >> Bernd- Hide quoted text -
    >>
    >> - Show quoted text -

    >
    > Yes. It says MS Office has identified a potantial security
    > concern...The location may be unsafe...Do you want to continue?
    >
    > I don't get this message when I double-click on the desktop link.
    >
    > I'm not sure if this might be the problem, or how to convince ON that
    > this link is ok.
    >
    > Cheers,
    > Dayve


    No. That message is normal behaviour in Office. I'd rather liked to hear
    that you did NOT get this message, that would have been a deviation from
    the standard.

    Now I've no more idea to help you :-(

    Sorry, Bernd
     
  12. Dayve

    Dayve Flightless Bird

    On 10 May, 21:17, Bernd <f...@gmx.de> wrote:
    > -------- Original-Nachricht --------
    >
    >
    >
    >
    >
    > > On 10 May, 13:47, Bernd <f...@gmx.de> wrote:
    > >> -------- Original-Nachricht --------

    >
    > >> Is there a security message (about a security risk) first, after you
    > >> clicked on the hyperlink ?
    > >> I see this message ...

    >
    > >> Bernd- Hide quoted text -

    >
    > >> - Show quoted text -

    >
    > > Yes. It says MS Office has identified a potantial security
    > > concern...The location may be unsafe...Do you want to continue?

    >
    > > I don't get this message when I double-click on the desktop link.

    >
    > > I'm not sure if this might be the problem, or how to convince ON that
    > > this link is ok.

    >
    > > Cheers,
    > > Dayve

    >
    > No. That message is normal behaviour in Office. I'd rather liked to hear
    > that you did NOT get this message, that would have been a deviation from
    > the standard.
    >
    > Now I've no more idea to help you :-(
    >
    > Sorry, Bernd- Hide quoted text -
    >
    > - Show quoted text -


    Hi Bernd & Ben,

    Thanks very much for your time and effort. I assumed that W7 was much
    more security concious than previous OS and the security warnings were
    a manifestation of this vigilence. I'll have a look at my security
    settings now.

    Your've both been of great help.

    Cheers for now,
    Dayve
     

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