1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

How to reinstall Office with a Medialess License Key?

Discussion in 'Microsoft Office' started by Rosie, Feb 24, 2010.

  1. Rosie

    Rosie Flightless Bird

    I have had to reformat my computer due to a malware problem, and now I am
    trying to reinstall my copy of Office. This came preloaded onto my computer
    and I only have the product key, no discs.

    I have followed the link given in the pack
    (www.microsoft.com/office/backup), put my key in when required, but get the
    following message:

    "We are sorry, but we are unable to complete your request. The following
    problem(s) exist:
    The product key you’ve entered does not appear to be a valid key for this
    program. This program is only for Medialess license kits – not standard
    retail products.
    The product could not be found."

    I definitely have the key for a medialess license, so do not understand why
    this doesn't work.

    Can anyone shed any light on this please?

    Rosie
     
  2. DL

    DL Flightless Bird

    Where did you get the key from?
    Are you sure the preinstalled version was not an oem version you purchased
    with the PC?

    "Rosie" <Rosie@discussions.microsoft.com> wrote in message
    news:7F8AC538-B098-4A34-BA2E-60A5070AC6D1@microsoft.com...
    >I have had to reformat my computer due to a malware problem, and now I am
    > trying to reinstall my copy of Office. This came preloaded onto my
    > computer
    > and I only have the product key, no discs.
    >
    > I have followed the link given in the pack
    > (www.microsoft.com/office/backup), put my key in when required, but get
    > the
    > following message:
    >
    > "We are sorry, but we are unable to complete your request. The following
    > problem(s) exist:
    > The product key you've entered does not appear to be a valid key for this
    > program. This program is only for Medialess license kits - not standard
    > retail products.
    > The product could not be found."
    >
    > I definitely have the key for a medialess license, so do not understand
    > why
    > this doesn't work.
    >
    > Can anyone shed any light on this please?
    >
    > Rosie
     
  3. ybS2okj

    ybS2okj Flightless Bird

    Perhaps the key you are entering is for Windows and not for Office. Where
    exactly are you getting this key from? Is it in an email, Invoice or on the
    computer case? If it is on the case then please confirm it is not for
    Windows because windows keys are on the case while Office keys are on
    documentation.

    Alternatively, you could buy a backup CD from the same website you have. It
    takes between 7 and 14 days to arrive (in UK that I know of).

    For the future, always buy software from Amazon or some other stores because
    you also get a CD in a box with serial number. OEM software (this is what
    you have) is a waste of money because they are not generally transferrable
    unless you know something about computers. Religious people don't do this!

    hth

    "Rosie" <Rosie@discussions.microsoft.com> wrote in message
    news:7F8AC538-B098-4A34-BA2E-60A5070AC6D1@microsoft.com...
    >I have had to reformat my computer due to a malware problem, and now I am
    > trying to reinstall my copy of Office. This came preloaded onto my
    > computer
    > and I only have the product key, no discs.
    >
    > I have followed the link given in the pack
    > (www.microsoft.com/office/backup), put my key in when required, but get
    > the
    > following message:
    >
    > "We are sorry, but we are unable to complete your request. The following
    > problem(s) exist:
    > The product key you've entered does not appear to be a valid key for this
    > program. This program is only for Medialess license kits - not standard
    > retail products.
    > The product could not be found."
    >
    > I definitely have the key for a medialess license, so do not understand
    > why
    > this doesn't work.
    >
    > Can anyone shed any light on this please?
    >
    > Rosie
     

Share This Page