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Home Page Reopens after connecting to a Link

Discussion in 'Internet Explorer' started by Dave, May 25, 2010.

  1. Dave

    Dave Flightless Bird

    I am using:
    Windows XP Home, ver 2002, SP3;
    IE 8.0.6001.18702

    From my Home Page, when I click on a Link, the Link opens and then my Home
    page immediately re-opens. I would like to know how to prevent the Home Page
    from re-opening.

    Thanks

    --

    Dave
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    1. Does the behavior persist if start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737

    3. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE8?

    4. Has a(nother) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?


    Dave wrote:
    > I am using:
    > Windows XP Home, ver 2002, SP3;
    > IE 8.0.6001.18702
    >
    > From my Home Page, when I click on a Link, the Link opens and then my Home
    > page immediately re-opens. I would like to know how to prevent the Home
    > Page
    > from re-opening.
    >
    > Thanks
     
  3. Dave

    Dave Flightless Bird

    1. System is already running in No Add-ons mode

    2. behavior persists after resetting.

    3. Trend Micro Internet Security 16.120.1004 . . . subscription is current
    and updates are run daily.

    4. No . . . Trend Micro was installed when the computer was purchased.

    ------
    Dave

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:eUQdq$D$KHA.1892@TK2MSFTNGP05.phx.gbl...
    > 1. Does the behavior persist if start IE in No Add-ons mode?
    >
    > => Start | (All) Programs | Accessories | System Tools | Internet
    > Explorer (No add-ons).
    >
    > Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7
    > & IE8 in all OSS]
    > http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >
    > 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    > http://support.microsoft.com/kb/923737
    >
    > 3. What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than
    > Defender)? What third-party firewall (if any)? Were any of these
    > applications running in the background when you installed IE8?
    >
    > 4. Has a(nother) Norton or McAfee application ever been installed on this
    > machine (e.g., a free-trial version that came preinstalled when you bought
    > it)?
    >
    >
    > Dave wrote:
    >> I am using:
    >> Windows XP Home, ver 2002, SP3;
    >> IE 8.0.6001.18702
    >>
    >> From my Home Page, when I click on a Link, the Link opens and then my
    >> Home
    >> page immediately re-opens. I would like to know how to prevent the Home
    >> Page
    >> from re-opening.
    >>
    >> Thanks

    >
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    What third-party tool bars are installed?

    Were all Trend Micro Internet Security processes running in the background
    when you installed IE8 and/or SP3?

    Are you absolutely certain that a Norton or McAfee free-trial wasn't
    preinstalled on the computer when you bought it? (Doesn't matter if you
    never used or Activated it.)

    Have you ever had occasion to do a Repair Install of WinXP?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Dave wrote:
    > 1. System is already running in No Add-ons mode
    >
    > 2. behavior persists after resetting.
    >
    > 3. Trend Micro Internet Security 16.120.1004 . . . subscription is current
    > and updates are run daily.
    >
    > 4. No . . . Trend Micro was installed when the computer was purchased.
    >
    >> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>
    >> => Start | (All) Programs | Accessories | System Tools | Internet
    >> Explorer (No add-ons).
    >>
    >> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7
    >> & IE8 in all OSS]
    >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>
    >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >> http://support.microsoft.com/kb/923737
    >>
    >> 3. What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)? Were any of these
    >> applications running in the background when you installed IE8?
    >>
    >> 4. Has a(nother) Norton or McAfee application ever been installed on this
    >> machine (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)?
    >>
    >>
    >> Dave wrote:
    >>> I am using:
    >>> Windows XP Home, ver 2002, SP3;
    >>> IE 8.0.6001.18702
    >>>
    >>> From my Home Page, when I click on a Link, the Link opens and then my
    >>> Home
    >>> page immediately re-opens. I would like to know how to prevent the Home
    >>> Page
    >>> from re-opening.
    >>>
    >>> Thanks
     
  5. Dave

    Dave Flightless Bird

    I do not have any third party tool bars.

    Trend Micro was running when IE 8 and SP3 were installed. However, I don't
    see how that could be an issue because that was done over a year ago and my
    current problem just began three days ago.

    Neither Norton nor McAfee were installed on the computer. I ordered it with
    the Trend Micro installed.

    I have not done a Repair Install.

    ---
    Dave

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-Ope88JF$KHA.4652@TK2MSFTNGP06.phx.gbl...
    > What third-party tool bars are installed?
    >
    > Were all Trend Micro Internet Security processes running in the background
    > when you installed IE8 and/or SP3?
    >
    > Are you absolutely certain that a Norton or McAfee free-trial wasn't
    > preinstalled on the computer when you bought it? (Doesn't matter if you
    > never used or Activated it.)
    >
    > Have you ever had occasion to do a Repair Install of WinXP?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > Dave wrote:
    >> 1. System is already running in No Add-ons mode
    >>
    >> 2. behavior persists after resetting.
    >>
    >> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >> current
    >> and updates are run daily.
    >>
    >> 4. No . . . Trend Micro was installed when the computer was purchased.
    >>
    >>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>
    >>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>> Explorer (No add-ons).
    >>>
    >>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
    >>> IE7
    >>> & IE8 in all OSS]
    >>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>
    >>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >>> http://support.microsoft.com/kb/923737
    >>>
    >>> 3. What anti-virus application or security suite is installed and is
    >>> your
    >>> subscription current? What anti-spyware applications (other than
    >>> Defender)? What third-party firewall (if any)? Were any of these
    >>> applications running in the background when you installed IE8?
    >>>
    >>> 4. Has a(nother) Norton or McAfee application ever been installed on
    >>> this
    >>> machine (e.g., a free-trial version that came preinstalled when you
    >>> bought
    >>> it)?
    >>>
    >>>
    >>> Dave wrote:
    >>>> I am using:
    >>>> Windows XP Home, ver 2002, SP3;
    >>>> IE 8.0.6001.18702
    >>>>
    >>>> From my Home Page, when I click on a Link, the Link opens and then my
    >>>> Home
    >>>> page immediately re-opens. I would like to know how to prevent the Home
    >>>> Page
    >>>> from re-opening.
    >>>>
    >>>> Thanks

    >
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Which was installed first, IE8 (or IE7) or SP3?

    Dave wrote:
    > I do not have any third party tool bars.
    >
    > Trend Micro was running when IE 8 and SP3 were installed. However, I don't
    > see how that could be an issue because that was done over a year ago and
    > my
    > current problem just began three days ago.
    >
    > Neither Norton nor McAfee were installed on the computer. I ordered it
    > with
    > the Trend Micro installed.
    >
    > I have not done a Repair Install.
    >
    > ---
    > Dave
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:-Ope88JF$KHA.4652@TK2MSFTNGP06.phx.gbl...
    >> What third-party tool bars are installed?
    >>
    >> Were all Trend Micro Internet Security processes running in the
    >> background
    >> when you installed IE8 and/or SP3?
    >>
    >> Are you absolutely certain that a Norton or McAfee free-trial wasn't
    >> preinstalled on the computer when you bought it? (Doesn't matter if you
    >> never used or Activated it.)
    >>
    >> Have you ever had occasion to do a Repair Install of WinXP?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Dave wrote:
    >>> 1. System is already running in No Add-ons mode
    >>>
    >>> 2. behavior persists after resetting.
    >>>
    >>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>> current
    >>> and updates are run daily.
    >>>
    >>> 4. No . . . Trend Micro was installed when the computer was purchased.
    >>>
    >>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>
    >>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>> Explorer (No add-ons).
    >>>>
    >>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
    >>>> IE7
    >>>> & IE8 in all OSS]
    >>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>
    >>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >>>> http://support.microsoft.com/kb/923737
    >>>>
    >>>> 3. What anti-virus application or security suite is installed and is
    >>>> your
    >>>> subscription current? What anti-spyware applications (other than
    >>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>> applications running in the background when you installed IE8?
    >>>>
    >>>> 4. Has a(nother) Norton or McAfee application ever been installed on
    >>>> this
    >>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>> bought
    >>>> it)?
    >>>>
    >>>>
    >>>> Dave wrote:
    >>>>> I am using:
    >>>>> Windows XP Home, ver 2002, SP3;
    >>>>> IE 8.0.6001.18702
    >>>>>
    >>>>> From my Home Page, when I click on a Link, the Link opens and then my
    >>>>> Home
    >>>>> page immediately re-opens. I would like to know how to prevent the
    >>>>> Home
    >>>>> Page
    >>>>> from re-opening.
    >>>>>
    >>>>> Thanks
     
  7. Dave

    Dave Flightless Bird

    Not positive, but I think the sequence would have been IE 7, then SP3, and
    later upgraded to IE 8. IE 7 was installed on the computer when I bought it.

    ---
    Dave

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:#SyODFG$KHA.1888@TK2MSFTNGP05.phx.gbl...
    > Which was installed first, IE8 (or IE7) or SP3?
    >
    > Dave wrote:
    >> I do not have any third party tool bars.
    >>
    >> Trend Micro was running when IE 8 and SP3 were installed. However, I
    >> don't
    >> see how that could be an issue because that was done over a year ago and
    >> my
    >> current problem just began three days ago.
    >>
    >> Neither Norton nor McAfee were installed on the computer. I ordered it
    >> with
    >> the Trend Micro installed.
    >>
    >> I have not done a Repair Install.
    >>
    >> ---
    >> Dave
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:-Ope88JF$KHA.4652@TK2MSFTNGP06.phx.gbl...
    >>> What third-party tool bars are installed?
    >>>
    >>> Were all Trend Micro Internet Security processes running in the
    >>> background
    >>> when you installed IE8 and/or SP3?
    >>>
    >>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
    >>> preinstalled on the computer when you bought it? (Doesn't matter if you
    >>> never used or Activated it.)
    >>>
    >>> Have you ever had occasion to do a Repair Install of WinXP?
    >>> --
    >>> ~Robear Dyer (PA Bear)
    >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>
    >>>
    >>> Dave wrote:
    >>>> 1. System is already running in No Add-ons mode
    >>>>
    >>>> 2. behavior persists after resetting.
    >>>>
    >>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>>> current
    >>>> and updates are run daily.
    >>>>
    >>>> 4. No . . . Trend Micro was installed when the computer was purchased.
    >>>>
    >>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>
    >>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>> Explorer (No add-ons).
    >>>>>
    >>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
    >>>>> IE7
    >>>>> & IE8 in all OSS]
    >>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>
    >>>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >>>>> http://support.microsoft.com/kb/923737
    >>>>>
    >>>>> 3. What anti-virus application or security suite is installed and is
    >>>>> your
    >>>>> subscription current? What anti-spyware applications (other than
    >>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>> applications running in the background when you installed IE8?
    >>>>>
    >>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
    >>>>> this
    >>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>> bought
    >>>>> it)?
    >>>>>
    >>>>>
    >>>>> Dave wrote:
    >>>>>> I am using:
    >>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>> IE 8.0.6001.18702
    >>>>>>
    >>>>>> From my Home Page, when I click on a Link, the Link opens and then my
    >>>>>> Home
    >>>>>> page immediately re-opens. I would like to know how to prevent the
    >>>>>> Home
    >>>>>> Page
    >>>>>> from re-opening.
    >>>>>>
    >>>>>> Thanks

    >
     
  8. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    anti-spyware; firewall) and then enable the Windows Firewall.

    2. Now uninstall IE8 & reboot twice.

    . How to uninstall or remove Internet Explorer 8
    http://support.microsoft.com/kb/957700

    3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
    Select CUSTOM and scan | Install any Critical Security Updates offered
    (e.g., KB980182). If a Root Certificates update is listed in the Optional
    Software updates category on the left-hand side of the scan results window,
    install it to take full advantage of IE7's enhanced security.

    NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this update
    again").

    4. Reset IE7's Advanced settings per http://support.microsoft.com/kb/923737

    5. Test: Does the behavior persist now?


    Dave wrote:
    > Not positive, but I think the sequence would have been IE 7, then SP3, and
    > later upgraded to IE 8. IE 7 was installed on the computer when I bought
    > it.
    >
    >> Which was installed first, IE8 (or IE7) or SP3?
    >>
    >> Dave wrote:
    >>> I do not have any third party tool bars.
    >>>
    >>> Trend Micro was running when IE 8 and SP3 were installed. However, I
    >>> don't
    >>> see how that could be an issue because that was done over a year ago and
    >>> my
    >>> current problem just began three days ago.
    >>>
    >>> Neither Norton nor McAfee were installed on the computer. I ordered it
    >>> with
    >>> the Trend Micro installed.
    >>>
    >>> I have not done a Repair Install.
    >>>
    >>>> What third-party tool bars are installed?
    >>>>
    >>>> Were all Trend Micro Internet Security processes running in the
    >>>> background
    >>>> when you installed IE8 and/or SP3?
    >>>>
    >>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
    >>>> preinstalled on the computer when you bought it? (Doesn't matter if
    >>>> you
    >>>> never used or Activated it.)
    >>>>
    >>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>
    >>>>> 1. System is already running in No Add-ons mode
    >>>>>
    >>>>> 2. behavior persists after resetting.
    >>>>>
    >>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>>>> current
    >>>>> and updates are run daily.
    >>>>>
    >>>>> 4. No . . . Trend Micro was installed when the computer was purchased.
    >>>>>
    >>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>
    >>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>> Explorer (No add-ons).
    >>>>>>
    >>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
    >>>>>> IE7
    >>>>>> & IE8 in all OSS]
    >>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>
    >>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>> (RIES)?
    >>>>>> http://support.microsoft.com/kb/923737
    >>>>>>
    >>>>>> 3. What anti-virus application or security suite is installed and is
    >>>>>> your
    >>>>>> subscription current? What anti-spyware applications (other than
    >>>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>>> applications running in the background when you installed IE8?
    >>>>>>
    >>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
    >>>>>> this
    >>>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>>> bought
    >>>>>> it)?
    >>>>>>
    >>>>>>
    >>>>>> Dave wrote:
    >>>>>>> I am using:
    >>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>> IE 8.0.6001.18702
    >>>>>>>
    >>>>>>> From my Home Page, when I click on a Link, the Link opens and then
    >>>>>>> my
    >>>>>>> Home
    >>>>>>> page immediately re-opens. I would like to know how to prevent the
    >>>>>>> Home
    >>>>>>> Page
    >>>>>>> from re-opening.
    >>>>>>>
    >>>>>>> Thanks
     
  9. Dave

    Dave Flightless Bird

    If I uninstall IE8 as instructed in #2, how will I open it as instructed in
    #3 ?

    ---
    Dave

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:uhBM3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
    > 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    > anti-spyware; firewall) and then enable the Windows Firewall.
    >
    > 2. Now uninstall IE8 & reboot twice.
    >
    > . How to uninstall or remove Internet Explorer 8
    > http://support.microsoft.com/kb/957700
    >
    > 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
    > Select CUSTOM and scan | Install any Critical Security Updates offered
    > (e.g., KB980182). If a Root Certificates update is listed in the Optional
    > Software updates category on the left-hand side of the scan results
    > window, install it to take full advantage of IE7's enhanced security.
    >
    > NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    > update again").
    >
    > 4. Reset IE7's Advanced settings per
    > http://support.microsoft.com/kb/923737
    >
    > 5. Test: Does the behavior persist now?
    >
    >
    > Dave wrote:
    >> Not positive, but I think the sequence would have been IE 7, then SP3,
    >> and
    >> later upgraded to IE 8. IE 7 was installed on the computer when I bought
    >> it.
    >>
    >>> Which was installed first, IE8 (or IE7) or SP3?
    >>>
    >>> Dave wrote:
    >>>> I do not have any third party tool bars.
    >>>>
    >>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
    >>>> don't
    >>>> see how that could be an issue because that was done over a year ago
    >>>> and
    >>>> my
    >>>> current problem just began three days ago.
    >>>>
    >>>> Neither Norton nor McAfee were installed on the computer. I ordered it
    >>>> with
    >>>> the Trend Micro installed.
    >>>>
    >>>> I have not done a Repair Install.
    >>>>
    >>>>> What third-party tool bars are installed?
    >>>>>
    >>>>> Were all Trend Micro Internet Security processes running in the
    >>>>> background
    >>>>> when you installed IE8 and/or SP3?
    >>>>>
    >>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
    >>>>> preinstalled on the computer when you bought it? (Doesn't matter if
    >>>>> you
    >>>>> never used or Activated it.)
    >>>>>
    >>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>
    >>>>>> 1. System is already running in No Add-ons mode
    >>>>>>
    >>>>>> 2. behavior persists after resetting.
    >>>>>>
    >>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>>>>> current
    >>>>>> and updates are run daily.
    >>>>>>
    >>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>> purchased.
    >>>>>>
    >>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>
    >>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>>> Explorer (No add-ons).
    >>>>>>>
    >>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
    >>>>>>> to
    >>>>>>> IE7
    >>>>>>> & IE8 in all OSS]
    >>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>
    >>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>> (RIES)?
    >>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>
    >>>>>>> 3. What anti-virus application or security suite is installed and is
    >>>>>>> your
    >>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>>>> applications running in the background when you installed IE8?
    >>>>>>>
    >>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
    >>>>>>> this
    >>>>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>>>> bought
    >>>>>>> it)?
    >>>>>>>
    >>>>>>>
    >>>>>>> Dave wrote:
    >>>>>>>> I am using:
    >>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>> IE 8.0.6001.18702
    >>>>>>>>
    >>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
    >>>>>>>> my
    >>>>>>>> Home
    >>>>>>>> page immediately re-opens. I would like to know how to prevent the
    >>>>>>>> Home
    >>>>>>>> Page
    >>>>>>>> from re-opening.
    >>>>>>>>
    >>>>>>>> Thanks

    >
     
  10. Dan

    Dan Flightless Bird

    Step 2 removes IE8 and reverts you back to IE7

    Step 3 is using IE7 ...

    Dan


    "Dave" <leedaveno@spamotelco.net> wrote in message
    news:e2N$jiM$KHA.5560@TK2MSFTNGP02.phx.gbl...
    > If I uninstall IE8 as instructed in #2, how will I open it as instructed
    > in #3 ?
    >
    > ---
    > Dave
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:uhBM3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
    >> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    >> anti-spyware; firewall) and then enable the Windows Firewall.
    >>
    >> 2. Now uninstall IE8 & reboot twice.
    >>
    >> . How to uninstall or remove Internet Explorer 8
    >> http://support.microsoft.com/kb/957700
    >>
    >> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
    >> Select CUSTOM and scan | Install any Critical Security Updates offered
    >> (e.g., KB980182). If a Root Certificates update is listed in the
    >> Optional Software updates category on the left-hand side of the scan
    >> results window, install it to take full advantage of IE7's enhanced
    >> security.
    >>
    >> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    >> update again").
    >>
    >> 4. Reset IE7's Advanced settings per
    >> http://support.microsoft.com/kb/923737
    >>
    >> 5. Test: Does the behavior persist now?
    >>
    >>
    >> Dave wrote:
    >>> Not positive, but I think the sequence would have been IE 7, then SP3,
    >>> and
    >>> later upgraded to IE 8. IE 7 was installed on the computer when I bought
    >>> it.
    >>>
    >>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>
    >>>> Dave wrote:
    >>>>> I do not have any third party tool bars.
    >>>>>
    >>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
    >>>>> don't
    >>>>> see how that could be an issue because that was done over a year ago
    >>>>> and
    >>>>> my
    >>>>> current problem just began three days ago.
    >>>>>
    >>>>> Neither Norton nor McAfee were installed on the computer. I ordered it
    >>>>> with
    >>>>> the Trend Micro installed.
    >>>>>
    >>>>> I have not done a Repair Install.
    >>>>>
    >>>>>> What third-party tool bars are installed?
    >>>>>>
    >>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>> background
    >>>>>> when you installed IE8 and/or SP3?
    >>>>>>
    >>>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
    >>>>>> preinstalled on the computer when you bought it? (Doesn't matter if
    >>>>>> you
    >>>>>> never used or Activated it.)
    >>>>>>
    >>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>
    >>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>
    >>>>>>> 2. behavior persists after resetting.
    >>>>>>>
    >>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>>>>>> current
    >>>>>>> and updates are run daily.
    >>>>>>>
    >>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>> purchased.
    >>>>>>>
    >>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>
    >>>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>>>> Explorer (No add-ons).
    >>>>>>>>
    >>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
    >>>>>>>> to
    >>>>>>>> IE7
    >>>>>>>> & IE8 in all OSS]
    >>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>
    >>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>> (RIES)?
    >>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>
    >>>>>>>> 3. What anti-virus application or security suite is installed and
    >>>>>>>> is
    >>>>>>>> your
    >>>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>>>>> applications running in the background when you installed IE8?
    >>>>>>>>
    >>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed
    >>>>>>>> on
    >>>>>>>> this
    >>>>>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>>>>> bought
    >>>>>>>> it)?
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Dave wrote:
    >>>>>>>>> I am using:
    >>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>
    >>>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
    >>>>>>>>> my
    >>>>>>>>> Home
    >>>>>>>>> page immediately re-opens. I would like to know how to prevent the
    >>>>>>>>> Home
    >>>>>>>>> Page
    >>>>>>>>> from re-opening.
    >>>>>>>>>
    >>>>>>>>> Thanks

    >>
     
  11. Dave

    Dave Flightless Bird

    When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512. The
    problem did NOT persist when browsing in this version.

    When I tried to open http://windowsupdate.microsoft.com the "Page could not
    be displayed." I will try later and follow the balance of your instructions.

    ---
    Dave

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:uhBM3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
    > 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    > anti-spyware; firewall) and then enable the Windows Firewall.
    >
    > 2. Now uninstall IE8 & reboot twice.
    >
    > . How to uninstall or remove Internet Explorer 8
    > http://support.microsoft.com/kb/957700
    >
    > 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
    > Select CUSTOM and scan | Install any Critical Security Updates offered
    > (e.g., KB980182). If a Root Certificates update is listed in the Optional
    > Software updates category on the left-hand side of the scan results
    > window, install it to take full advantage of IE7's enhanced security.
    >
    > NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    > update again").
    >
    > 4. Reset IE7's Advanced settings per
    > http://support.microsoft.com/kb/923737
    >
    > 5. Test: Does the behavior persist now?
    >
    >
    > Dave wrote:
    >> Not positive, but I think the sequence would have been IE 7, then SP3,
    >> and
    >> later upgraded to IE 8. IE 7 was installed on the computer when I bought
    >> it.
    >>
    >>> Which was installed first, IE8 (or IE7) or SP3?
    >>>
    >>> Dave wrote:
    >>>> I do not have any third party tool bars.
    >>>>
    >>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
    >>>> don't
    >>>> see how that could be an issue because that was done over a year ago
    >>>> and
    >>>> my
    >>>> current problem just began three days ago.
    >>>>
    >>>> Neither Norton nor McAfee were installed on the computer. I ordered it
    >>>> with
    >>>> the Trend Micro installed.
    >>>>
    >>>> I have not done a Repair Install.
    >>>>
    >>>>> What third-party tool bars are installed?
    >>>>>
    >>>>> Were all Trend Micro Internet Security processes running in the
    >>>>> background
    >>>>> when you installed IE8 and/or SP3?
    >>>>>
    >>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
    >>>>> preinstalled on the computer when you bought it? (Doesn't matter if
    >>>>> you
    >>>>> never used or Activated it.)
    >>>>>
    >>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>
    >>>>>> 1. System is already running in No Add-ons mode
    >>>>>>
    >>>>>> 2. behavior persists after resetting.
    >>>>>>
    >>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>>>>> current
    >>>>>> and updates are run daily.
    >>>>>>
    >>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>> purchased.
    >>>>>>
    >>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>
    >>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>>> Explorer (No add-ons).
    >>>>>>>
    >>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
    >>>>>>> to
    >>>>>>> IE7
    >>>>>>> & IE8 in all OSS]
    >>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>
    >>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>> (RIES)?
    >>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>
    >>>>>>> 3. What anti-virus application or security suite is installed and is
    >>>>>>> your
    >>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>>>> applications running in the background when you installed IE8?
    >>>>>>>
    >>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
    >>>>>>> this
    >>>>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>>>> bought
    >>>>>>> it)?
    >>>>>>>
    >>>>>>>
    >>>>>>> Dave wrote:
    >>>>>>>> I am using:
    >>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>> IE 8.0.6001.18702
    >>>>>>>>
    >>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
    >>>>>>>> my
    >>>>>>>> Home
    >>>>>>>> page immediately re-opens. I would like to know how to prevent the
    >>>>>>>> Home
    >>>>>>>> Page
    >>>>>>>> from re-opening.
    >>>>>>>>
    >>>>>>>> Thanks

    >
     
  12. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    That Windows Update page error is not good news, I'm afraid.

    First read these two KB articles:

    Error message when you try to install updates from the Windows Update Web
    site on a Windows XP-based computer: "Windows Update has encountered an
    error and cannot display the requested page":
    http://support.microsoft.com/kb/914226

    You receive a "Windows Update has encountered an error and cannot display
    the requested page" error message when you try to install an update
    http://support.microsoft.com/kb/883614

    The Fix It in the following KB automagically performs all of the
    Resolutions/Troubleshooting in both of the above KBs:

    How do I reset Windows Update components?
    [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
    DEFAULT and AGGRESSIVE modes, then reboot]
    http://support.microsoft.com/kb/971058

    If still no joy, chances are you've got a hijackware infection on your
    hands.

    NB: Do NOT reinstall IE8 or install IE7 with the computer in its current
    state!
    --
    ~PA Bear

    Dave wrote:
    > When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512. The
    > problem did NOT persist when browsing in this version.
    >
    > When I tried to open http://windowsupdate.microsoft.com the "Page could
    > not
    > be displayed." I will try later and follow the balance of your
    > instructions.
    >
    >> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    >> anti-spyware; firewall) and then enable the Windows Firewall.
    >>
    >> 2. Now uninstall IE8 & reboot twice.
    >>
    >> . How to uninstall or remove Internet Explorer 8
    >> http://support.microsoft.com/kb/957700
    >>
    >> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
    >> Select CUSTOM and scan | Install any Critical Security Updates offered
    >> (e.g., KB980182). If a Root Certificates update is listed in the
    >> Optional
    >> Software updates category on the left-hand side of the scan results
    >> window, install it to take full advantage of IE7's enhanced security.
    >>
    >> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    >> update again").
    >>
    >> 4. Reset IE7's Advanced settings per
    >> http://support.microsoft.com/kb/923737
    >>
    >> 5. Test: Does the behavior persist now?
    >>
    >>
    >> Dave wrote:
    >>> Not positive, but I think the sequence would have been IE 7, then SP3,
    >>> and
    >>> later upgraded to IE 8. IE 7 was installed on the computer when I bought
    >>> it.
    >>>
    >>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>
    >>>> Dave wrote:
    >>>>> I do not have any third party tool bars.
    >>>>>
    >>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
    >>>>> don't
    >>>>> see how that could be an issue because that was done over a year ago
    >>>>> and
    >>>>> my
    >>>>> current problem just began three days ago.
    >>>>>
    >>>>> Neither Norton nor McAfee were installed on the computer. I ordered it
    >>>>> with
    >>>>> the Trend Micro installed.
    >>>>>
    >>>>> I have not done a Repair Install.
    >>>>>
    >>>>>> What third-party tool bars are installed?
    >>>>>>
    >>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>> background
    >>>>>> when you installed IE8 and/or SP3?
    >>>>>>
    >>>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
    >>>>>> preinstalled on the computer when you bought it? (Doesn't matter if
    >>>>>> you
    >>>>>> never used or Activated it.)
    >>>>>>
    >>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>
    >>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>
    >>>>>>> 2. behavior persists after resetting.
    >>>>>>>
    >>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>>>>>> current
    >>>>>>> and updates are run daily.
    >>>>>>>
    >>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>> purchased.
    >>>>>>>
    >>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>
    >>>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>>>> Explorer (No add-ons).
    >>>>>>>>
    >>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
    >>>>>>>> to
    >>>>>>>> IE7
    >>>>>>>> & IE8 in all OSS]
    >>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>
    >>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>> (RIES)?
    >>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>
    >>>>>>>> 3. What anti-virus application or security suite is installed and
    >>>>>>>> is
    >>>>>>>> your
    >>>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>>>>> applications running in the background when you installed IE8?
    >>>>>>>>
    >>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed
    >>>>>>>> on
    >>>>>>>> this
    >>>>>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>>>>> bought
    >>>>>>>> it)?
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Dave wrote:
    >>>>>>>>> I am using:
    >>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>
    >>>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
    >>>>>>>>> my
    >>>>>>>>> Home
    >>>>>>>>> page immediately re-opens. I would like to know how to prevent the
    >>>>>>>>> Home
    >>>>>>>>> Page
    >>>>>>>>> from re-opening.
    >>>>>>>>>
    >>>>>>>>> Thanks
     
  13. Dave

    Dave Flightless Bird

    Still no joy and I'm not sure how to proceed. I am grateful for your
    interest and effort. Here's a copy of my HiJack This Log:

    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 9:50:07 AM, on 5/26/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:/WINDOWS\System32\smss.exe
    C:/WINDOWS\system32\winlogon.exe
    C:/WINDOWS\system32\services.exe
    C:/WINDOWS\system32\lsass.exe
    C:/WINDOWS\system32\svchost.exe
    C:/WINDOWS\System32\svchost.exe
    C:/WINDOWS\Explorer.EXE
    C:/WINDOWS\system32\spoolsv.exe
    C:/WINDOWS\system32\hkcmd.exe
    C:/WINDOWS\system32\igfxpers.exe
    C:/WINDOWS\stsystra.exe
    C:/Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
    C:/Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:/Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
    C:/Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
    C:/Program Files\Dell Support Center\bin\sprtcmd.exe
    C:/Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    C:/Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    C:/Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:/WINDOWS\system32\ctfmon.exe
    C:/Program Files\Digital Line Detect\DLG.exe
    C:/Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:/Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    C:/WINDOWS\system32\HPZipm12.exe
    C:/WINDOWS\system32\PSIService.exe
    C:/Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    C:/Program Files\Trend Micro\Internet Security\SfCtlCom.exe
    C:/Program Files\Dell Support Center\bin\sprtsvc.exe
    C:/WINDOWS\system32\svchost.exe
    C:/Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
    C:/WINDOWS\system32\wuauclt.exe
    C:/Program Files\Trend Micro\BM\TMBMSRV.exe
    C:/WINDOWS\System32\svchost.exe
    C:/PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
    C:/Program Files\Trend Micro\Internet Security\TmProxy.exe
    C:/WINDOWS\system32\msiexec.exe
    C:/Program Files\TrendMicro\HiJackThis\HiJackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    http://www.dell.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    http://www.dell.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL =
    www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1080214
    O4 - HKLM\..\Run: [IgfxTray] C:/WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:/WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:/WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [IAAnotif] C:/Program Files\Intel\Intel Matrix Storage
    Manager\Iaanotif.exe
    O4 - HKLM\..\Run: [ISUSPM Startup]
    C:/PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:/Program Files\Common
    Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:/Program Files\Trend Micro\Internet
    Security\UfSeAgnt.exe"
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:/Program Files\WordPerfect
    Office X3\Programs\QFSCHD130.EXE"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:/Program
    Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [DellSupportCenter] "C:/Program Files\Dell Support
    Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:/Program
    Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:/Program
    Files\Acronis\TrueImageHome\TimounterMonitor.exe
    O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:/Program Files\Common
    Files\Acronis\Schedule2\schedhlp.exe"
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:/WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O8 - Extra context menu item: Open with WordPerfect - C:/Program
    Files\WordPerfect Office X3\Programs\WPLauncher.hta
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
    C:/Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console -
    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:/Program
    Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
    C:/WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
    {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:/WINDOWS\Network
    Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
    C:/Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger -
    {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:/Program
    Files\Messenger\msmsgs.exe
    O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) -
    https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
    http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
    http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Browseui preloader -
    {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:/WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon -
    {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:/WINDOWS\system32\browseui.dll
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis -
    C:/Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: DSBrokerService - Unknown owner - C:/Program
    Files\DellSupport\brkrsvc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:/Program
    Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company -
    C:/WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
    O23 - Service: HP Status Server - Hewlett-Packard Company -
    C:/WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel
    Corporation - C:/Program Files\Intel\Intel Matrix Storage
    Manager\Iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
    Corporation - C:/Program Files\Common Files\InstallShield\Driver\1050\Intel
    32\IDriverT.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:/WINDOWS\system32\HPZipm12.exe
    O23 - Service: ProtexisLicensing - Unknown owner -
    C:/WINDOWS\system32\PSIService.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:/Program Files\Common
    Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions -
    C:/Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend
    Micro Inc. - C:/Program Files\Trend Micro\Internet Security\SfCtlCom.exe
    O23 - Service: SupportSoft Sprocket Service (dellsupportcenter)
    (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:/Program Files\Dell
    Support Center\bin\sprtsvc.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:/Program
    Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: Trend Micro Unauthorized Change Prevention Service
    (TMBMServer) - Trend Micro Inc. - C:/Program Files\Trend
    Micro\BM\TMBMSRV.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. -
    C:/PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. -
    C:/Program Files\Trend Micro\Internet Security\TmProxy.exe
    O23 - Service: Acronis Try And Decide Service (TryAndDecideService) -
    Unknown owner - C:/Program Files\Common
    Files\Acronis\Fomatik\TrueImageTryStartService.exe

    --
    End of file - 7553 bytes

    ---
    Dave

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:uG8pDuN$KHA.5292@TK2MSFTNGP06.phx.gbl...
    > That Windows Update page error is not good news, I'm afraid.
    >
    > First read these two KB articles:
    >
    > Error message when you try to install updates from the Windows Update Web
    > site on a Windows XP-based computer: "Windows Update has encountered an
    > error and cannot display the requested page":
    > http://support.microsoft.com/kb/914226
    >
    > You receive a "Windows Update has encountered an error and cannot display
    > the requested page" error message when you try to install an update
    > http://support.microsoft.com/kb/883614
    >
    > The Fix It in the following KB automagically performs all of the
    > Resolutions/Troubleshooting in both of the above KBs:
    >
    > How do I reset Windows Update components?
    > [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
    > DEFAULT and AGGRESSIVE modes, then reboot]
    > http://support.microsoft.com/kb/971058
    >
    > If still no joy, chances are you've got a hijackware infection on your
    > hands.
    >
    > NB: Do NOT reinstall IE8 or install IE7 with the computer in its current
    > state!
    > --
    > ~PA Bear
    >
    > Dave wrote:
    >> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512. The
    >> problem did NOT persist when browsing in this version.
    >>
    >> When I tried to open http://windowsupdate.microsoft.com the "Page could
    >> not
    >> be displayed." I will try later and follow the balance of your
    >> instructions.
    >>
    >>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    >>> anti-spyware; firewall) and then enable the Windows Firewall.
    >>>
    >>> 2. Now uninstall IE8 & reboot twice.
    >>>
    >>> . How to uninstall or remove Internet Explorer 8
    >>> http://support.microsoft.com/kb/957700
    >>>
    >>> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
    >>> Select CUSTOM and scan | Install any Critical Security Updates offered
    >>> (e.g., KB980182). If a Root Certificates update is listed in the
    >>> Optional
    >>> Software updates category on the left-hand side of the scan results
    >>> window, install it to take full advantage of IE7's enhanced security.
    >>>
    >>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    >>> update again").
    >>>
    >>> 4. Reset IE7's Advanced settings per
    >>> http://support.microsoft.com/kb/923737
    >>>
    >>> 5. Test: Does the behavior persist now?
    >>>
    >>>
    >>> Dave wrote:
    >>>> Not positive, but I think the sequence would have been IE 7, then SP3,
    >>>> and
    >>>> later upgraded to IE 8. IE 7 was installed on the computer when I
    >>>> bought
    >>>> it.
    >>>>
    >>>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>>
    >>>>> Dave wrote:
    >>>>>> I do not have any third party tool bars.
    >>>>>>
    >>>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
    >>>>>> don't
    >>>>>> see how that could be an issue because that was done over a year ago
    >>>>>> and
    >>>>>> my
    >>>>>> current problem just began three days ago.
    >>>>>>
    >>>>>> Neither Norton nor McAfee were installed on the computer. I ordered
    >>>>>> it
    >>>>>> with
    >>>>>> the Trend Micro installed.
    >>>>>>
    >>>>>> I have not done a Repair Install.
    >>>>>>
    >>>>>>> What third-party tool bars are installed?
    >>>>>>>
    >>>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>>> background
    >>>>>>> when you installed IE8 and/or SP3?
    >>>>>>>
    >>>>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
    >>>>>>> preinstalled on the computer when you bought it? (Doesn't matter if
    >>>>>>> you
    >>>>>>> never used or Activated it.)
    >>>>>>>
    >>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>>
    >>>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>>
    >>>>>>>> 2. behavior persists after resetting.
    >>>>>>>>
    >>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>>>>>>> current
    >>>>>>>> and updates are run daily.
    >>>>>>>>
    >>>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>>> purchased.
    >>>>>>>>
    >>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>>
    >>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
    >>>>>>>>> Internet
    >>>>>>>>> Explorer (No add-ons).
    >>>>>>>>>
    >>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
    >>>>>>>>> to
    >>>>>>>>> IE7
    >>>>>>>>> & IE8 in all OSS]
    >>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>>
    >>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>>> (RIES)?
    >>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>
    >>>>>>>>> 3. What anti-virus application or security suite is installed and
    >>>>>>>>> is
    >>>>>>>>> your
    >>>>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>>>>>> applications running in the background when you installed IE8?
    >>>>>>>>>
    >>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed
    >>>>>>>>> on
    >>>>>>>>> this
    >>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
    >>>>>>>>> you
    >>>>>>>>> bought
    >>>>>>>>> it)?
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> Dave wrote:
    >>>>>>>>>> I am using:
    >>>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>>
    >>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
    >>>>>>>>>> then
    >>>>>>>>>> my
    >>>>>>>>>> Home
    >>>>>>>>>> page immediately re-opens. I would like to know how to prevent
    >>>>>>>>>> the
    >>>>>>>>>> Home
    >>>>>>>>>> Page
    >>>>>>>>>> from re-opening.
    >>>>>>>>>>
    >>>>>>>>>> Thanks

    >
     
  14. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    We do not work with any sort of logs in the public newsgroups.

    HijackThis is of limited use these days but you should be running HJT v2.0.4
    now.

    There is a very good chance that you are seeing the effects of a hijackware
    infection!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    I can recommend the expert assistance offered in these forums:
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php, and
    http://aumha.net/viewforum.php?f=30

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Dave wrote:
    > Still no joy and I'm not sure how to proceed. I am grateful for your
    > interest and effort. Here's a copy of my HiJack This Log:
    >
    > Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    > Scan saved at 9:50:07 AM, on 5/26/2010
    > Platform: Windows XP SP3 (WinNT 5.01.2600)
    > MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    > Boot mode: Normal

    <snip>
    >
    >> That Windows Update page error is not good news, I'm afraid.
    >>
    >> First read these two KB articles:
    >>
    >> Error message when you try to install updates from the Windows Update Web
    >> site on a Windows XP-based computer: "Windows Update has encountered an
    >> error and cannot display the requested page":
    >> http://support.microsoft.com/kb/914226
    >>
    >> You receive a "Windows Update has encountered an error and cannot display
    >> the requested page" error message when you try to install an update
    >> http://support.microsoft.com/kb/883614
    >>
    >> The Fix It in the following KB automagically performs all of the
    >> Resolutions/Troubleshooting in both of the above KBs:
    >>
    >> How do I reset Windows Update components?
    >> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
    >> DEFAULT and AGGRESSIVE modes, then reboot]
    >> http://support.microsoft.com/kb/971058
    >>
    >> If still no joy, chances are you've got a hijackware infection on your
    >> hands.
    >>
    >> NB: Do NOT reinstall IE8 or install IE7 with the computer in its current
    >> state!
    >> --
    >> ~PA Bear
    >>
    >> Dave wrote:
    >>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512. The
    >>> problem did NOT persist when browsing in this version.
    >>>
    >>> When I tried to open http://windowsupdate.microsoft.com the "Page could
    >>> not
    >>> be displayed." I will try later and follow the balance of your
    >>> instructions.
    >>>
    >>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    >>>> anti-spyware; firewall) and then enable the Windows Firewall.
    >>>>
    >>>> 2. Now uninstall IE8 & reboot twice.
    >>>>
    >>>> . How to uninstall or remove Internet Explorer 8
    >>>> http://support.microsoft.com/kb/957700
    >>>>
    >>>> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com
    >>>> |
    >>>> Select CUSTOM and scan | Install any Critical Security Updates offered
    >>>> (e.g., KB980182). If a Root Certificates update is listed in the
    >>>> Optional
    >>>> Software updates category on the left-hand side of the scan results
    >>>> window, install it to take full advantage of IE7's enhanced security.
    >>>>
    >>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    >>>> update again").
    >>>>
    >>>> 4. Reset IE7's Advanced settings per
    >>>> http://support.microsoft.com/kb/923737
    >>>>
    >>>> 5. Test: Does the behavior persist now?
    >>>>
    >>>>
    >>>> Dave wrote:
    >>>>> Not positive, but I think the sequence would have been IE 7, then SP3,
    >>>>> and
    >>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
    >>>>> bought
    >>>>> it.
    >>>>>
    >>>>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>>>
    >>>>>> Dave wrote:
    >>>>>>> I do not have any third party tool bars.
    >>>>>>>
    >>>>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
    >>>>>>> don't
    >>>>>>> see how that could be an issue because that was done over a year ago
    >>>>>>> and
    >>>>>>> my
    >>>>>>> current problem just began three days ago.
    >>>>>>>
    >>>>>>> Neither Norton nor McAfee were installed on the computer. I ordered
    >>>>>>> it
    >>>>>>> with
    >>>>>>> the Trend Micro installed.
    >>>>>>>
    >>>>>>> I have not done a Repair Install.
    >>>>>>>
    >>>>>>>> What third-party tool bars are installed?
    >>>>>>>>
    >>>>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>>>> background
    >>>>>>>> when you installed IE8 and/or SP3?
    >>>>>>>>
    >>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
    >>>>>>>> wasn't
    >>>>>>>> preinstalled on the computer when you bought it? (Doesn't matter
    >>>>>>>> if
    >>>>>>>> you
    >>>>>>>> never used or Activated it.)
    >>>>>>>>
    >>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>>>
    >>>>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>>>
    >>>>>>>>> 2. behavior persists after resetting.
    >>>>>>>>>
    >>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
    >>>>>>>>> current
    >>>>>>>>> and updates are run daily.
    >>>>>>>>>
    >>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>>>> purchased.
    >>>>>>>>>
    >>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>>>
    >>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
    >>>>>>>>>> Internet
    >>>>>>>>>> Explorer (No add-ons).
    >>>>>>>>>>
    >>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
    >>>>>>>>>> [Applies
    >>>>>>>>>> to
    >>>>>>>>>> IE7
    >>>>>>>>>> & IE8 in all OSS]
    >>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>>>
    >>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>>>> (RIES)?
    >>>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>>
    >>>>>>>>>> 3. What anti-virus application or security suite is installed and
    >>>>>>>>>> is
    >>>>>>>>>> your
    >>>>>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>>>>>>> applications running in the background when you installed IE8?
    >>>>>>>>>>
    >>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed
    >>>>>>>>>> on
    >>>>>>>>>> this
    >>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
    >>>>>>>>>> you
    >>>>>>>>>> bought
    >>>>>>>>>> it)?
    >>>>>>>>>>
    >>>>>>>>>>
    >>>>>>>>>> Dave wrote:
    >>>>>>>>>>> I am using:
    >>>>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>>>
    >>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
    >>>>>>>>>>> then
    >>>>>>>>>>> my
    >>>>>>>>>>> Home
    >>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
    >>>>>>>>>>> the
    >>>>>>>>>>> Home
    >>>>>>>>>>> Page
    >>>>>>>>>>> from re-opening.
    >>>>>>>>>>>
    >>>>>>>>>>> Thanks
     
  15. Dave

    Dave Flightless Bird

    Thank you for all your interest and help. I will pursue this with a local
    technician.

    However, I have an Acronis Tru Image full system backup which is from five
    days before my problem began. Would restoring this backup to my system
    resolve the IE problem?

    Eighty two year old people are not mentally equipped to deal with these
    problems. As Martin Luther once said, "Antiquity is no help against
    stupidity."
    --
    Dave

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-OlRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
    > We do not work with any sort of logs in the public newsgroups.
    >
    > HijackThis is of limited use these days but you should be running HJT
    > v2.0.4 now.
    >
    > There is a very good chance that you are seeing the effects of a
    > hijackware infection!
    >
    > Microsoft PCSafety provides home users (only) with no-charge support in
    > dealing with malware infections such as viruses, spyware (including
    > unwanted software), and adware.
    > https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >
    > Also available via the Consumer Security Support home page:
    > https://consumersecuritysupport.microsoft.com/
    >
    > Otherwise...
    >
    > 1. See if you can download/run the MSRT manually:
    > http://www.microsoft.com/security/malwareremove/default.mspx
    >
    > NB: Run the FULL scan, not the QUICK scan! You may need to download the
    > MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    > machine and rename it to SCAN.EXE before running it.
    >
    > 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    > (only!) in Safe Mode with Networking, if need be:
    > http://onecare.live.com/site/en-us/center/howsafe.htm
    >
    > 2b. Vista or Win7=> Run this scan instead:
    > http://onecare.live.com/site/en-us/center/whatsnew.htm
    >
    > 3. Now run a thorough check for hijackware, including posting requested
    > logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >
    > I can recommend the expert assistance offered in these forums:
    > http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    > http://www.spywarewarrior.com/viewforum.php?f=5,
    > http://www.dslreports.com/forum/cleanup,
    > http://www.bluetack.co.uk/forums/index.php, and
    > http://aumha.net/viewforum.php?f=30
    >
    > If these procedures look too complex - and there is no shame in admitting
    > this isn't your cup of tea - take the machine to a local, reputable and
    > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > Dave wrote:
    >> Still no joy and I'm not sure how to proceed. I am grateful for your
    >> interest and effort. Here's a copy of my HiJack This Log:
    >>
    >> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    >> Scan saved at 9:50:07 AM, on 5/26/2010
    >> Platform: Windows XP SP3 (WinNT 5.01.2600)
    >> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    >> Boot mode: Normal

    > <snip>
    >>
    >>> That Windows Update page error is not good news, I'm afraid.
    >>>
    >>> First read these two KB articles:
    >>>
    >>> Error message when you try to install updates from the Windows Update
    >>> Web
    >>> site on a Windows XP-based computer: "Windows Update has encountered an
    >>> error and cannot display the requested page":
    >>> http://support.microsoft.com/kb/914226
    >>>
    >>> You receive a "Windows Update has encountered an error and cannot
    >>> display
    >>> the requested page" error message when you try to install an update
    >>> http://support.microsoft.com/kb/883614
    >>>
    >>> The Fix It in the following KB automagically performs all of the
    >>> Resolutions/Troubleshooting in both of the above KBs:
    >>>
    >>> How do I reset Windows Update components?
    >>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
    >>> DEFAULT and AGGRESSIVE modes, then reboot]
    >>> http://support.microsoft.com/kb/971058
    >>>
    >>> If still no joy, chances are you've got a hijackware infection on your
    >>> hands.
    >>>
    >>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its current
    >>> state!
    >>> --
    >>> ~PA Bear
    >>>
    >>> Dave wrote:
    >>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512.
    >>>> The
    >>>> problem did NOT persist when browsing in this version.
    >>>>
    >>>> When I tried to open http://windowsupdate.microsoft.com the "Page could
    >>>> not
    >>>> be displayed." I will try later and follow the balance of your
    >>>> instructions.
    >>>>
    >>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    >>>>> anti-spyware; firewall) and then enable the Windows Firewall.
    >>>>>
    >>>>> 2. Now uninstall IE8 & reboot twice.
    >>>>>
    >>>>> . How to uninstall or remove Internet Explorer 8
    >>>>> http://support.microsoft.com/kb/957700
    >>>>>
    >>>>> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com
    >>>>> |
    >>>>> Select CUSTOM and scan | Install any Critical Security Updates offered
    >>>>> (e.g., KB980182). If a Root Certificates update is listed in the
    >>>>> Optional
    >>>>> Software updates category on the left-hand side of the scan results
    >>>>> window, install it to take full advantage of IE7's enhanced security.
    >>>>>
    >>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    >>>>> update again").
    >>>>>
    >>>>> 4. Reset IE7's Advanced settings per
    >>>>> http://support.microsoft.com/kb/923737
    >>>>>
    >>>>> 5. Test: Does the behavior persist now?
    >>>>>
    >>>>>
    >>>>> Dave wrote:
    >>>>>> Not positive, but I think the sequence would have been IE 7, then
    >>>>>> SP3,
    >>>>>> and
    >>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
    >>>>>> bought
    >>>>>> it.
    >>>>>>
    >>>>>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>>>>
    >>>>>>> Dave wrote:
    >>>>>>>> I do not have any third party tool bars.
    >>>>>>>>
    >>>>>>>> Trend Micro was running when IE 8 and SP3 were installed. However,
    >>>>>>>> I
    >>>>>>>> don't
    >>>>>>>> see how that could be an issue because that was done over a year
    >>>>>>>> ago
    >>>>>>>> and
    >>>>>>>> my
    >>>>>>>> current problem just began three days ago.
    >>>>>>>>
    >>>>>>>> Neither Norton nor McAfee were installed on the computer. I ordered
    >>>>>>>> it
    >>>>>>>> with
    >>>>>>>> the Trend Micro installed.
    >>>>>>>>
    >>>>>>>> I have not done a Repair Install.
    >>>>>>>>
    >>>>>>>>> What third-party tool bars are installed?
    >>>>>>>>>
    >>>>>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>>>>> background
    >>>>>>>>> when you installed IE8 and/or SP3?
    >>>>>>>>>
    >>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
    >>>>>>>>> wasn't
    >>>>>>>>> preinstalled on the computer when you bought it? (Doesn't matter
    >>>>>>>>> if
    >>>>>>>>> you
    >>>>>>>>> never used or Activated it.)
    >>>>>>>>>
    >>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>>>>
    >>>>>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>>>>
    >>>>>>>>>> 2. behavior persists after resetting.
    >>>>>>>>>>
    >>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription
    >>>>>>>>>> is
    >>>>>>>>>> current
    >>>>>>>>>> and updates are run daily.
    >>>>>>>>>>
    >>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>>>>> purchased.
    >>>>>>>>>>
    >>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>>>>
    >>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
    >>>>>>>>>>> Internet
    >>>>>>>>>>> Explorer (No add-ons).
    >>>>>>>>>>>
    >>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
    >>>>>>>>>>> [Applies
    >>>>>>>>>>> to
    >>>>>>>>>>> IE7
    >>>>>>>>>>> & IE8 in all OSS]
    >>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>>>>
    >>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>>>>> (RIES)?
    >>>>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>>>
    >>>>>>>>>>> 3. What anti-virus application or security suite is installed
    >>>>>>>>>>> and
    >>>>>>>>>>> is
    >>>>>>>>>>> your
    >>>>>>>>>>> subscription current? What anti-spyware applications (other
    >>>>>>>>>>> than
    >>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
    >>>>>>>>>>> these
    >>>>>>>>>>> applications running in the background when you installed IE8?
    >>>>>>>>>>>
    >>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
    >>>>>>>>>>> installed
    >>>>>>>>>>> on
    >>>>>>>>>>> this
    >>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
    >>>>>>>>>>> you
    >>>>>>>>>>> bought
    >>>>>>>>>>> it)?
    >>>>>>>>>>>
    >>>>>>>>>>>
    >>>>>>>>>>> Dave wrote:
    >>>>>>>>>>>> I am using:
    >>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>>>>
    >>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
    >>>>>>>>>>>> then
    >>>>>>>>>>>> my
    >>>>>>>>>>>> Home
    >>>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
    >>>>>>>>>>>> the
    >>>>>>>>>>>> Home
    >>>>>>>>>>>> Page
    >>>>>>>>>>>> from re-opening.
    >>>>>>>>>>>>
    >>>>>>>>>>>> Thanks

    >
     
  16. Leonard Grey

    Leonard Grey Flightless Bird

    "Eighty two year old people are not mentally equipped to deal with these
    problems."

    My father and uncle disagree with you.

    You're no less intelligent now than you were 50 years ago. You're
    probably a lot more intelligent.
    ---
    Leonard Grey
    Errare humanum est

    Dave wrote:
    > Thank you for all your interest and help. I will pursue this with a
    > local technician.
    >
    > However, I have an Acronis Tru Image full system backup which is from
    > five days before my problem began. Would restoring this backup to my
    > system resolve the IE problem?
    >
    > Eighty two year old people are not mentally equipped to deal with these
    > problems. As Martin Luther once said, "Antiquity is no help against
    > stupidity."
    > --
    > Dave
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:-OlRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
    >> We do not work with any sort of logs in the public newsgroups.
    >>
    >> HijackThis is of limited use these days but you should be running HJT
    >> v2.0.4 now.
    >>
    >> There is a very good chance that you are seeing the effects of a
    >> hijackware infection!
    >>
    >> Microsoft PCSafety provides home users (only) with no-charge support
    >> in dealing with malware infections such as viruses, spyware (including
    >> unwanted software), and adware.
    >> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >>
    >> Also available via the Consumer Security Support home page:
    >> https://consumersecuritysupport.microsoft.com/
    >>
    >> Otherwise...
    >>
    >> 1. See if you can download/run the MSRT manually:
    >> http://www.microsoft.com/security/malwareremove/default.mspx
    >>
    >> NB: Run the FULL scan, not the QUICK scan! You may need to download
    >> the MSRT on a non-infected machine, then transfer MRT.EXE to the
    >> infected machine and rename it to SCAN.EXE before running it.
    >>
    >> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    >> (only!) in Safe Mode with Networking, if need be:
    >> http://onecare.live.com/site/en-us/center/howsafe.htm
    >>
    >> 2b. Vista or Win7=> Run this scan instead:
    >> http://onecare.live.com/site/en-us/center/whatsnew.htm
    >>
    >> 3. Now run a thorough check for hijackware, including posting
    >> requested logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >>
    >> I can recommend the expert assistance offered in these forums:
    >> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    >> http://www.spywarewarrior.com/viewforum.php?f=5,
    >> http://www.dslreports.com/forum/cleanup,
    >> http://www.bluetack.co.uk/forums/index.php, and
    >> http://aumha.net/viewforum.php?f=30
    >>
    >> If these procedures look too complex - and there is no shame in
    >> admitting this isn't your cup of tea - take the machine to a local,
    >> reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad)
    >> computer repair shop.
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Dave wrote:
    >>> Still no joy and I'm not sure how to proceed. I am grateful for your
    >>> interest and effort. Here's a copy of my HiJack This Log:
    >>>
    >>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    >>> Scan saved at 9:50:07 AM, on 5/26/2010
    >>> Platform: Windows XP SP3 (WinNT 5.01.2600)
    >>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    >>> Boot mode: Normal

    >> <snip>
    >>>
    >>>> That Windows Update page error is not good news, I'm afraid.
    >>>>
    >>>> First read these two KB articles:
    >>>>
    >>>> Error message when you try to install updates from the Windows
    >>>> Update Web
    >>>> site on a Windows XP-based computer: "Windows Update has encountered an
    >>>> error and cannot display the requested page":
    >>>> http://support.microsoft.com/kb/914226
    >>>>
    >>>> You receive a "Windows Update has encountered an error and cannot
    >>>> display
    >>>> the requested page" error message when you try to install an update
    >>>> http://support.microsoft.com/kb/883614
    >>>>
    >>>> The Fix It in the following KB automagically performs all of the
    >>>> Resolutions/Troubleshooting in both of the above KBs:
    >>>>
    >>>> How do I reset Windows Update components?
    >>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
    >>>> DEFAULT and AGGRESSIVE modes, then reboot]
    >>>> http://support.microsoft.com/kb/971058
    >>>>
    >>>> If still no joy, chances are you've got a hijackware infection on your
    >>>> hands.
    >>>>
    >>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
    >>>> current
    >>>> state!
    >>>> --
    >>>> ~PA Bear
    >>>>
    >>>> Dave wrote:
    >>>>> When I uninstalled IE8 my system was returned to ver.
    >>>>> 6.0.2900.5512. The
    >>>>> problem did NOT persist when browsing in this version.
    >>>>>
    >>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
    >>>>> could
    >>>>> not
    >>>>> be displayed." I will try later and follow the balance of your
    >>>>> instructions.
    >>>>>
    >>>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    >>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
    >>>>>>
    >>>>>> 2. Now uninstall IE8 & reboot twice.
    >>>>>>
    >>>>>> . How to uninstall or remove Internet Explorer 8
    >>>>>> http://support.microsoft.com/kb/957700
    >>>>>>
    >>>>>> 3. Open Internet Explorer (only) to
    >>>>>> http://windowsupdate.microsoft.com |
    >>>>>> Select CUSTOM and scan | Install any Critical Security Updates
    >>>>>> offered
    >>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
    >>>>>> Optional
    >>>>>> Software updates category on the left-hand side of the scan results
    >>>>>> window, install it to take full advantage of IE7's enhanced security.
    >>>>>>
    >>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    >>>>>> update again").
    >>>>>>
    >>>>>> 4. Reset IE7's Advanced settings per
    >>>>>> http://support.microsoft.com/kb/923737
    >>>>>>
    >>>>>> 5. Test: Does the behavior persist now?
    >>>>>>
    >>>>>>
    >>>>>> Dave wrote:
    >>>>>>> Not positive, but I think the sequence would have been IE 7, then
    >>>>>>> SP3,
    >>>>>>> and
    >>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
    >>>>>>> bought
    >>>>>>> it.
    >>>>>>>
    >>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>>>>>
    >>>>>>>> Dave wrote:
    >>>>>>>>> I do not have any third party tool bars.
    >>>>>>>>>
    >>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
    >>>>>>>>> However, I
    >>>>>>>>> don't
    >>>>>>>>> see how that could be an issue because that was done over a
    >>>>>>>>> year ago
    >>>>>>>>> and
    >>>>>>>>> my
    >>>>>>>>> current problem just began three days ago.
    >>>>>>>>>
    >>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
    >>>>>>>>> ordered
    >>>>>>>>> it
    >>>>>>>>> with
    >>>>>>>>> the Trend Micro installed.
    >>>>>>>>>
    >>>>>>>>> I have not done a Repair Install.
    >>>>>>>>>
    >>>>>>>>>> What third-party tool bars are installed?
    >>>>>>>>>>
    >>>>>>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>>>>>> background
    >>>>>>>>>> when you installed IE8 and/or SP3?
    >>>>>>>>>>
    >>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
    >>>>>>>>>> wasn't
    >>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
    >>>>>>>>>> matter if
    >>>>>>>>>> you
    >>>>>>>>>> never used or Activated it.)
    >>>>>>>>>>
    >>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>>>>>
    >>>>>>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>>>>>
    >>>>>>>>>>> 2. behavior persists after resetting.
    >>>>>>>>>>>
    >>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . .
    >>>>>>>>>>> subscription is
    >>>>>>>>>>> current
    >>>>>>>>>>> and updates are run daily.
    >>>>>>>>>>>
    >>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>>>>>> purchased.
    >>>>>>>>>>>
    >>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>>>>>
    >>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
    >>>>>>>>>>>> Internet
    >>>>>>>>>>>> Explorer (No add-ons).
    >>>>>>>>>>>>
    >>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
    >>>>>>>>>>>> [Applies
    >>>>>>>>>>>> to
    >>>>>>>>>>>> IE7
    >>>>>>>>>>>> & IE8 in all OSS]
    >>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>>>>>
    >>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>>>>>> (RIES)?
    >>>>>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>>>>
    >>>>>>>>>>>> 3. What anti-virus application or security suite is
    >>>>>>>>>>>> installed and
    >>>>>>>>>>>> is
    >>>>>>>>>>>> your
    >>>>>>>>>>>> subscription current? What anti-spyware applications (other
    >>>>>>>>>>>> than
    >>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
    >>>>>>>>>>>> these
    >>>>>>>>>>>> applications running in the background when you installed IE8?
    >>>>>>>>>>>>
    >>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
    >>>>>>>>>>>> installed
    >>>>>>>>>>>> on
    >>>>>>>>>>>> this
    >>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
    >>>>>>>>>>>> you
    >>>>>>>>>>>> bought
    >>>>>>>>>>>> it)?
    >>>>>>>>>>>>
    >>>>>>>>>>>>
    >>>>>>>>>>>> Dave wrote:
    >>>>>>>>>>>>> I am using:
    >>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
    >>>>>>>>>>>>> then
    >>>>>>>>>>>>> my
    >>>>>>>>>>>>> Home
    >>>>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
    >>>>>>>>>>>>> the
    >>>>>>>>>>>>> Home
    >>>>>>>>>>>>> Page
    >>>>>>>>>>>>> from re-opening.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Thanks

    >>
     
  17. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    > However, I have an Acronis Tru Image full system backup which is from five
    > days before my problem began. Would restoring this backup to my system
    > resolve the IE problem?


    As June Allyson used to say, "Depends."

    Dave wrote:
    > Thank you for all your interest and help. I will pursue this with a local
    > technician.
    >
    > However, I have an Acronis Tru Image full system backup which is from five
    > days before my problem began. Would restoring this backup to my system
    > resolve the IE problem?
    >
    > Eighty two year old people are not mentally equipped to deal with these
    > problems. As Martin Luther once said, "Antiquity is no help against
    > stupidity."
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:-OlRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
    >> We do not work with any sort of logs in the public newsgroups.
    >>
    >> HijackThis is of limited use these days but you should be running HJT
    >> v2.0.4 now.
    >>
    >> There is a very good chance that you are seeing the effects of a
    >> hijackware infection!
    >>
    >> Microsoft PCSafety provides home users (only) with no-charge support in
    >> dealing with malware infections such as viruses, spyware (including
    >> unwanted software), and adware.
    >> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >>
    >> Also available via the Consumer Security Support home page:
    >> https://consumersecuritysupport.microsoft.com/
    >>
    >> Otherwise...
    >>
    >> 1. See if you can download/run the MSRT manually:
    >> http://www.microsoft.com/security/malwareremove/default.mspx
    >>
    >> NB: Run the FULL scan, not the QUICK scan! You may need to download the
    >> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    >> machine and rename it to SCAN.EXE before running it.
    >>
    >> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    >> (only!) in Safe Mode with Networking, if need be:
    >> http://onecare.live.com/site/en-us/center/howsafe.htm
    >>
    >> 2b. Vista or Win7=> Run this scan instead:
    >> http://onecare.live.com/site/en-us/center/whatsnew.htm
    >>
    >> 3. Now run a thorough check for hijackware, including posting requested
    >> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >>
    >> I can recommend the expert assistance offered in these forums:
    >> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    >> http://www.spywarewarrior.com/viewforum.php?f=5,
    >> http://www.dslreports.com/forum/cleanup,
    >> http://www.bluetack.co.uk/forums/index.php, and
    >> http://aumha.net/viewforum.php?f=30
    >>
    >> If these procedures look too complex - and there is no shame in admitting
    >> this isn't your cup of tea - take the machine to a local, reputable and
    >> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
    >> shop.
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Dave wrote:
    >>> Still no joy and I'm not sure how to proceed. I am grateful for your
    >>> interest and effort. Here's a copy of my HiJack This Log:
    >>>
    >>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    >>> Scan saved at 9:50:07 AM, on 5/26/2010
    >>> Platform: Windows XP SP3 (WinNT 5.01.2600)
    >>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    >>> Boot mode: Normal

    >> <snip>
    >>>
    >>>> That Windows Update page error is not good news, I'm afraid.
    >>>>
    >>>> First read these two KB articles:
    >>>>
    >>>> Error message when you try to install updates from the Windows Update
    >>>> Web
    >>>> site on a Windows XP-based computer: "Windows Update has encountered an
    >>>> error and cannot display the requested page":
    >>>> http://support.microsoft.com/kb/914226
    >>>>
    >>>> You receive a "Windows Update has encountered an error and cannot
    >>>> display
    >>>> the requested page" error message when you try to install an update
    >>>> http://support.microsoft.com/kb/883614
    >>>>
    >>>> The Fix It in the following KB automagically performs all of the
    >>>> Resolutions/Troubleshooting in both of the above KBs:
    >>>>
    >>>> How do I reset Windows Update components?
    >>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
    >>>> DEFAULT and AGGRESSIVE modes, then reboot]
    >>>> http://support.microsoft.com/kb/971058
    >>>>
    >>>> If still no joy, chances are you've got a hijackware infection on your
    >>>> hands.
    >>>>
    >>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
    >>>> current
    >>>> state!
    >>>> --
    >>>> ~PA Bear
    >>>>
    >>>> Dave wrote:
    >>>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512.
    >>>>> The
    >>>>> problem did NOT persist when browsing in this version.
    >>>>>
    >>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
    >>>>> could
    >>>>> not
    >>>>> be displayed." I will try later and follow the balance of your
    >>>>> instructions.
    >>>>>
    >>>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    >>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
    >>>>>>
    >>>>>> 2. Now uninstall IE8 & reboot twice.
    >>>>>>
    >>>>>> . How to uninstall or remove Internet Explorer 8
    >>>>>> http://support.microsoft.com/kb/957700
    >>>>>>
    >>>>>> 3. Open Internet Explorer (only) to
    >>>>>> http://windowsupdate.microsoft.com
    >>>>>>>
    >>>>>> Select CUSTOM and scan | Install any Critical Security Updates
    >>>>>> offered
    >>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
    >>>>>> Optional
    >>>>>> Software updates category on the left-hand side of the scan results
    >>>>>> window, install it to take full advantage of IE7's enhanced security.
    >>>>>>
    >>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    >>>>>> update again").
    >>>>>>
    >>>>>> 4. Reset IE7's Advanced settings per
    >>>>>> http://support.microsoft.com/kb/923737
    >>>>>>
    >>>>>> 5. Test: Does the behavior persist now?
    >>>>>>
    >>>>>>
    >>>>>> Dave wrote:
    >>>>>>> Not positive, but I think the sequence would have been IE 7, then
    >>>>>>> SP3,
    >>>>>>> and
    >>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
    >>>>>>> bought
    >>>>>>> it.
    >>>>>>>
    >>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>>>>>
    >>>>>>>> Dave wrote:
    >>>>>>>>> I do not have any third party tool bars.
    >>>>>>>>>
    >>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed. However,
    >>>>>>>>> I
    >>>>>>>>> don't
    >>>>>>>>> see how that could be an issue because that was done over a year
    >>>>>>>>> ago
    >>>>>>>>> and
    >>>>>>>>> my
    >>>>>>>>> current problem just began three days ago.
    >>>>>>>>>
    >>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
    >>>>>>>>> ordered
    >>>>>>>>> it
    >>>>>>>>> with
    >>>>>>>>> the Trend Micro installed.
    >>>>>>>>>
    >>>>>>>>> I have not done a Repair Install.
    >>>>>>>>>
    >>>>>>>>>> What third-party tool bars are installed?
    >>>>>>>>>>
    >>>>>>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>>>>>> background
    >>>>>>>>>> when you installed IE8 and/or SP3?
    >>>>>>>>>>
    >>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
    >>>>>>>>>> wasn't
    >>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't matter
    >>>>>>>>>> if
    >>>>>>>>>> you
    >>>>>>>>>> never used or Activated it.)
    >>>>>>>>>>
    >>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>>>>>
    >>>>>>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>>>>>
    >>>>>>>>>>> 2. behavior persists after resetting.
    >>>>>>>>>>>
    >>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription
    >>>>>>>>>>> is
    >>>>>>>>>>> current
    >>>>>>>>>>> and updates are run daily.
    >>>>>>>>>>>
    >>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>>>>>> purchased.
    >>>>>>>>>>>
    >>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>>>>>
    >>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
    >>>>>>>>>>>> Internet
    >>>>>>>>>>>> Explorer (No add-ons).
    >>>>>>>>>>>>
    >>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
    >>>>>>>>>>>> [Applies
    >>>>>>>>>>>> to
    >>>>>>>>>>>> IE7
    >>>>>>>>>>>> & IE8 in all OSS]
    >>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>>>>>
    >>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>>>>>> (RIES)?
    >>>>>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>>>>
    >>>>>>>>>>>> 3. What anti-virus application or security suite is installed
    >>>>>>>>>>>> and
    >>>>>>>>>>>> is
    >>>>>>>>>>>> your
    >>>>>>>>>>>> subscription current? What anti-spyware applications (other
    >>>>>>>>>>>> than
    >>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
    >>>>>>>>>>>> these
    >>>>>>>>>>>> applications running in the background when you installed IE8?
    >>>>>>>>>>>>
    >>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
    >>>>>>>>>>>> installed
    >>>>>>>>>>>> on
    >>>>>>>>>>>> this
    >>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
    >>>>>>>>>>>> you
    >>>>>>>>>>>> bought
    >>>>>>>>>>>> it)?
    >>>>>>>>>>>>
    >>>>>>>>>>>>
    >>>>>>>>>>>> Dave wrote:
    >>>>>>>>>>>>> I am using:
    >>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
    >>>>>>>>>>>>> then
    >>>>>>>>>>>>> my
    >>>>>>>>>>>>> Home
    >>>>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
    >>>>>>>>>>>>> the
    >>>>>>>>>>>>> Home
    >>>>>>>>>>>>> Page
    >>>>>>>>>>>>> from re-opening.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Thanks
     
  18. Dave

    Dave Flightless Bird

    How about if I re format my hard drive and then restore the backup?

    ---
    Dave

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:ePUkPaV$KHA.5536@TK2MSFTNGP02.phx.gbl...
    >> However, I have an Acronis Tru Image full system backup which is from
    >> five
    >> days before my problem began. Would restoring this backup to my system
    >> resolve the IE problem?

    >
    > As June Allyson used to say, "Depends."
    >
    > Dave wrote:
    >> Thank you for all your interest and help. I will pursue this with a local
    >> technician.
    >>
    >> However, I have an Acronis Tru Image full system backup which is from
    >> five
    >> days before my problem began. Would restoring this backup to my system
    >> resolve the IE problem?
    >>
    >> Eighty two year old people are not mentally equipped to deal with these
    >> problems. As Martin Luther once said, "Antiquity is no help against
    >> stupidity."
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:-OlRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
    >>> We do not work with any sort of logs in the public newsgroups.
    >>>
    >>> HijackThis is of limited use these days but you should be running HJT
    >>> v2.0.4 now.
    >>>
    >>> There is a very good chance that you are seeing the effects of a
    >>> hijackware infection!
    >>>
    >>> Microsoft PCSafety provides home users (only) with no-charge support in
    >>> dealing with malware infections such as viruses, spyware (including
    >>> unwanted software), and adware.
    >>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >>>
    >>> Also available via the Consumer Security Support home page:
    >>> https://consumersecuritysupport.microsoft.com/
    >>>
    >>> Otherwise...
    >>>
    >>> 1. See if you can download/run the MSRT manually:
    >>> http://www.microsoft.com/security/malwareremove/default.mspx
    >>>
    >>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
    >>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    >>> machine and rename it to SCAN.EXE before running it.
    >>>
    >>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    >>> (only!) in Safe Mode with Networking, if need be:
    >>> http://onecare.live.com/site/en-us/center/howsafe.htm
    >>>
    >>> 2b. Vista or Win7=> Run this scan instead:
    >>> http://onecare.live.com/site/en-us/center/whatsnew.htm
    >>>
    >>> 3. Now run a thorough check for hijackware, including posting requested
    >>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >>>
    >>> I can recommend the expert assistance offered in these forums:
    >>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    >>> http://www.spywarewarrior.com/viewforum.php?f=5,
    >>> http://www.dslreports.com/forum/cleanup,
    >>> http://www.bluetack.co.uk/forums/index.php, and
    >>> http://aumha.net/viewforum.php?f=30
    >>>
    >>> If these procedures look too complex - and there is no shame in
    >>> admitting
    >>> this isn't your cup of tea - take the machine to a local, reputable and
    >>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
    >>> shop.
    >>> --
    >>> ~Robear Dyer (PA Bear)
    >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>
    >>>
    >>> Dave wrote:
    >>>> Still no joy and I'm not sure how to proceed. I am grateful for your
    >>>> interest and effort. Here's a copy of my HiJack This Log:
    >>>>
    >>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    >>>> Scan saved at 9:50:07 AM, on 5/26/2010
    >>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
    >>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    >>>> Boot mode: Normal
    >>> <snip>
    >>>>
    >>>>> That Windows Update page error is not good news, I'm afraid.
    >>>>>
    >>>>> First read these two KB articles:
    >>>>>
    >>>>> Error message when you try to install updates from the Windows Update
    >>>>> Web
    >>>>> site on a Windows XP-based computer: "Windows Update has encountered
    >>>>> an
    >>>>> error and cannot display the requested page":
    >>>>> http://support.microsoft.com/kb/914226
    >>>>>
    >>>>> You receive a "Windows Update has encountered an error and cannot
    >>>>> display
    >>>>> the requested page" error message when you try to install an update
    >>>>> http://support.microsoft.com/kb/883614
    >>>>>
    >>>>> The Fix It in the following KB automagically performs all of the
    >>>>> Resolutions/Troubleshooting in both of the above KBs:
    >>>>>
    >>>>> How do I reset Windows Update components?
    >>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It
    >>>>> in
    >>>>> DEFAULT and AGGRESSIVE modes, then reboot]
    >>>>> http://support.microsoft.com/kb/971058
    >>>>>
    >>>>> If still no joy, chances are you've got a hijackware infection on your
    >>>>> hands.
    >>>>>
    >>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
    >>>>> current
    >>>>> state!
    >>>>> --
    >>>>> ~PA Bear
    >>>>>
    >>>>> Dave wrote:
    >>>>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512.
    >>>>>> The
    >>>>>> problem did NOT persist when browsing in this version.
    >>>>>>
    >>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
    >>>>>> could
    >>>>>> not
    >>>>>> be displayed." I will try later and follow the balance of your
    >>>>>> instructions.
    >>>>>>
    >>>>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
    >>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
    >>>>>>>
    >>>>>>> 2. Now uninstall IE8 & reboot twice.
    >>>>>>>
    >>>>>>> . How to uninstall or remove Internet Explorer 8
    >>>>>>> http://support.microsoft.com/kb/957700
    >>>>>>>
    >>>>>>> 3. Open Internet Explorer (only) to
    >>>>>>> http://windowsupdate.microsoft.com
    >>>>>>>>
    >>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
    >>>>>>> offered
    >>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
    >>>>>>> Optional
    >>>>>>> Software updates category on the left-hand side of the scan results
    >>>>>>> window, install it to take full advantage of IE7's enhanced
    >>>>>>> security.
    >>>>>>>
    >>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
    >>>>>>> update again").
    >>>>>>>
    >>>>>>> 4. Reset IE7's Advanced settings per
    >>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>
    >>>>>>> 5. Test: Does the behavior persist now?
    >>>>>>>
    >>>>>>>
    >>>>>>> Dave wrote:
    >>>>>>>> Not positive, but I think the sequence would have been IE 7, then
    >>>>>>>> SP3,
    >>>>>>>> and
    >>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
    >>>>>>>> bought
    >>>>>>>> it.
    >>>>>>>>
    >>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>>>>>>
    >>>>>>>>> Dave wrote:
    >>>>>>>>>> I do not have any third party tool bars.
    >>>>>>>>>>
    >>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
    >>>>>>>>>> However,
    >>>>>>>>>> I
    >>>>>>>>>> don't
    >>>>>>>>>> see how that could be an issue because that was done over a year
    >>>>>>>>>> ago
    >>>>>>>>>> and
    >>>>>>>>>> my
    >>>>>>>>>> current problem just began three days ago.
    >>>>>>>>>>
    >>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
    >>>>>>>>>> ordered
    >>>>>>>>>> it
    >>>>>>>>>> with
    >>>>>>>>>> the Trend Micro installed.
    >>>>>>>>>>
    >>>>>>>>>> I have not done a Repair Install.
    >>>>>>>>>>
    >>>>>>>>>>> What third-party tool bars are installed?
    >>>>>>>>>>>
    >>>>>>>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>>>>>>> background
    >>>>>>>>>>> when you installed IE8 and/or SP3?
    >>>>>>>>>>>
    >>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
    >>>>>>>>>>> wasn't
    >>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
    >>>>>>>>>>> matter
    >>>>>>>>>>> if
    >>>>>>>>>>> you
    >>>>>>>>>>> never used or Activated it.)
    >>>>>>>>>>>
    >>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>>>>>>
    >>>>>>>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>>>>>>
    >>>>>>>>>>>> 2. behavior persists after resetting.
    >>>>>>>>>>>>
    >>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription
    >>>>>>>>>>>> is
    >>>>>>>>>>>> current
    >>>>>>>>>>>> and updates are run daily.
    >>>>>>>>>>>>
    >>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>>>>>>> purchased.
    >>>>>>>>>>>>
    >>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
    >>>>>>>>>>>>> Internet
    >>>>>>>>>>>>> Explorer (No add-ons).
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
    >>>>>>>>>>>>> [Applies
    >>>>>>>>>>>>> to
    >>>>>>>>>>>>> IE7
    >>>>>>>>>>>>> & IE8 in all OSS]
    >>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>>>>>>> (RIES)?
    >>>>>>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> 3. What anti-virus application or security suite is installed
    >>>>>>>>>>>>> and
    >>>>>>>>>>>>> is
    >>>>>>>>>>>>> your
    >>>>>>>>>>>>> subscription current? What anti-spyware applications (other
    >>>>>>>>>>>>> than
    >>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
    >>>>>>>>>>>>> these
    >>>>>>>>>>>>> applications running in the background when you installed IE8?
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
    >>>>>>>>>>>>> installed
    >>>>>>>>>>>>> on
    >>>>>>>>>>>>> this
    >>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
    >>>>>>>>>>>>> when
    >>>>>>>>>>>>> you
    >>>>>>>>>>>>> bought
    >>>>>>>>>>>>> it)?
    >>>>>>>>>>>>>
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Dave wrote:
    >>>>>>>>>>>>>> I am using:
    >>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
    >>>>>>>>>>>>>> then
    >>>>>>>>>>>>>> my
    >>>>>>>>>>>>>> Home
    >>>>>>>>>>>>>> page immediately re-opens. I would like to know how to
    >>>>>>>>>>>>>> prevent
    >>>>>>>>>>>>>> the
    >>>>>>>>>>>>>> Home
    >>>>>>>>>>>>>> Page
    >>>>>>>>>>>>>> from re-opening.
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> Thanks

    >
     
  19. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    How about if you formatt the HDD & do a clean install of Windows?

    Dave wrote:
    > How about if I re format my hard drive and then restore the backup?
    >
    > ---
    > Dave
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:ePUkPaV$KHA.5536@TK2MSFTNGP02.phx.gbl...
    >>> However, I have an Acronis Tru Image full system backup which is from
    >>> five
    >>> days before my problem began. Would restoring this backup to my system
    >>> resolve the IE problem?

    >>
    >> As June Allyson used to say, "Depends."
    >>
    >> Dave wrote:
    >>> Thank you for all your interest and help. I will pursue this with a
    >>> local
    >>> technician.
    >>>
    >>> However, I have an Acronis Tru Image full system backup which is from
    >>> five
    >>> days before my problem began. Would restoring this backup to my system
    >>> resolve the IE problem?
    >>>
    >>> Eighty two year old people are not mentally equipped to deal with these
    >>> problems. As Martin Luther once said, "Antiquity is no help against
    >>> stupidity."
    >>>
    >>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>> news:-OlRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
    >>>> We do not work with any sort of logs in the public newsgroups.
    >>>>
    >>>> HijackThis is of limited use these days but you should be running HJT
    >>>> v2.0.4 now.
    >>>>
    >>>> There is a very good chance that you are seeing the effects of a
    >>>> hijackware infection!
    >>>>
    >>>> Microsoft PCSafety provides home users (only) with no-charge support in
    >>>> dealing with malware infections such as viruses, spyware (including
    >>>> unwanted software), and adware.
    >>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >>>>
    >>>> Also available via the Consumer Security Support home page:
    >>>> https://consumersecuritysupport.microsoft.com/
    >>>>
    >>>> Otherwise...
    >>>>
    >>>> 1. See if you can download/run the MSRT manually:
    >>>> http://www.microsoft.com/security/malwareremove/default.mspx
    >>>>
    >>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
    >>>> the
    >>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    >>>> machine and rename it to SCAN.EXE before running it.
    >>>>
    >>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    >>>> (only!) in Safe Mode with Networking, if need be:
    >>>> http://onecare.live.com/site/en-us/center/howsafe.htm
    >>>>
    >>>> 2b. Vista or Win7=> Run this scan instead:
    >>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
    >>>>
    >>>> 3. Now run a thorough check for hijackware, including posting requested
    >>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >>>>
    >>>> I can recommend the expert assistance offered in these forums:
    >>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    >>>> http://www.spywarewarrior.com/viewforum.php?f=5,
    >>>> http://www.dslreports.com/forum/cleanup,
    >>>> http://www.bluetack.co.uk/forums/index.php, and
    >>>> http://aumha.net/viewforum.php?f=30
    >>>>
    >>>> If these procedures look too complex - and there is no shame in
    >>>> admitting
    >>>> this isn't your cup of tea - take the machine to a local, reputable and
    >>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
    >>>> shop.
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>>
    >>>> Dave wrote:
    >>>>> Still no joy and I'm not sure how to proceed. I am grateful for your
    >>>>> interest and effort. Here's a copy of my HiJack This Log:
    >>>>>
    >>>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    >>>>> Scan saved at 9:50:07 AM, on 5/26/2010
    >>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
    >>>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    >>>>> Boot mode: Normal
    >>>> <snip>
    >>>>>
    >>>>>> That Windows Update page error is not good news, I'm afraid.
    >>>>>>
    >>>>>> First read these two KB articles:
    >>>>>>
    >>>>>> Error message when you try to install updates from the Windows Update
    >>>>>> Web
    >>>>>> site on a Windows XP-based computer: "Windows Update has encountered
    >>>>>> an
    >>>>>> error and cannot display the requested page":
    >>>>>> http://support.microsoft.com/kb/914226
    >>>>>>
    >>>>>> You receive a "Windows Update has encountered an error and cannot
    >>>>>> display
    >>>>>> the requested page" error message when you try to install an update
    >>>>>> http://support.microsoft.com/kb/883614
    >>>>>>
    >>>>>> The Fix It in the following KB automagically performs all of the
    >>>>>> Resolutions/Troubleshooting in both of the above KBs:
    >>>>>>
    >>>>>> How do I reset Windows Update components?
    >>>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It
    >>>>>> in
    >>>>>> DEFAULT and AGGRESSIVE modes, then reboot]
    >>>>>> http://support.microsoft.com/kb/971058
    >>>>>>
    >>>>>> If still no joy, chances are you've got a hijackware infection on
    >>>>>> your
    >>>>>> hands.
    >>>>>>
    >>>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
    >>>>>> current
    >>>>>> state!
    >>>>>> --
    >>>>>> ~PA Bear
    >>>>>>
    >>>>>> Dave wrote:
    >>>>>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512.
    >>>>>>> The
    >>>>>>> problem did NOT persist when browsing in this version.
    >>>>>>>
    >>>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
    >>>>>>> could
    >>>>>>> not
    >>>>>>> be displayed." I will try later and follow the balance of your
    >>>>>>> instructions.
    >>>>>>>
    >>>>>>>> 1. Temporarily disable all Trend Micro components (i.e.,
    >>>>>>>> anti-virus;
    >>>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
    >>>>>>>>
    >>>>>>>> 2. Now uninstall IE8 & reboot twice.
    >>>>>>>>
    >>>>>>>> . How to uninstall or remove Internet Explorer 8
    >>>>>>>> http://support.microsoft.com/kb/957700
    >>>>>>>>
    >>>>>>>> 3. Open Internet Explorer (only) to
    >>>>>>>> http://windowsupdate.microsoft.com
    >>>>>>>>>
    >>>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
    >>>>>>>> offered
    >>>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
    >>>>>>>> Optional
    >>>>>>>> Software updates category on the left-hand side of the scan results
    >>>>>>>> window, install it to take full advantage of IE7's enhanced
    >>>>>>>> security.
    >>>>>>>>
    >>>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me
    >>>>>>>> this
    >>>>>>>> update again").
    >>>>>>>>
    >>>>>>>> 4. Reset IE7's Advanced settings per
    >>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>
    >>>>>>>> 5. Test: Does the behavior persist now?
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Dave wrote:
    >>>>>>>>> Not positive, but I think the sequence would have been IE 7, then
    >>>>>>>>> SP3,
    >>>>>>>>> and
    >>>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
    >>>>>>>>> bought
    >>>>>>>>> it.
    >>>>>>>>>
    >>>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>>>>>>>
    >>>>>>>>>> Dave wrote:
    >>>>>>>>>>> I do not have any third party tool bars.
    >>>>>>>>>>>
    >>>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
    >>>>>>>>>>> However,
    >>>>>>>>>>> I
    >>>>>>>>>>> don't
    >>>>>>>>>>> see how that could be an issue because that was done over a year
    >>>>>>>>>>> ago
    >>>>>>>>>>> and
    >>>>>>>>>>> my
    >>>>>>>>>>> current problem just began three days ago.
    >>>>>>>>>>>
    >>>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
    >>>>>>>>>>> ordered
    >>>>>>>>>>> it
    >>>>>>>>>>> with
    >>>>>>>>>>> the Trend Micro installed.
    >>>>>>>>>>>
    >>>>>>>>>>> I have not done a Repair Install.
    >>>>>>>>>>>
    >>>>>>>>>>>> What third-party tool bars are installed?
    >>>>>>>>>>>>
    >>>>>>>>>>>> Were all Trend Micro Internet Security processes running in the
    >>>>>>>>>>>> background
    >>>>>>>>>>>> when you installed IE8 and/or SP3?
    >>>>>>>>>>>>
    >>>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
    >>>>>>>>>>>> wasn't
    >>>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
    >>>>>>>>>>>> matter
    >>>>>>>>>>>> if
    >>>>>>>>>>>> you
    >>>>>>>>>>>> never used or Activated it.)
    >>>>>>>>>>>>
    >>>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>>>>>>>
    >>>>>>>>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> 2. behavior persists after resetting.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . .
    >>>>>>>>>>>>> subscription
    >>>>>>>>>>>>> is
    >>>>>>>>>>>>> current
    >>>>>>>>>>>>> and updates are run daily.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>>>>>>>> purchased.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
    >>>>>>>>>>>>>> Internet
    >>>>>>>>>>>>>> Explorer (No add-ons).
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
    >>>>>>>>>>>>>> [Applies
    >>>>>>>>>>>>>> to
    >>>>>>>>>>>>>> IE7
    >>>>>>>>>>>>>> & IE8 in all OSS]
    >>>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced
    >>>>>>>>>>>>>> settings
    >>>>>>>>>>>>>> (RIES)?
    >>>>>>>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 3. What anti-virus application or security suite is installed
    >>>>>>>>>>>>>> and
    >>>>>>>>>>>>>> is
    >>>>>>>>>>>>>> your
    >>>>>>>>>>>>>> subscription current? What anti-spyware applications (other
    >>>>>>>>>>>>>> than
    >>>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
    >>>>>>>>>>>>>> these
    >>>>>>>>>>>>>> applications running in the background when you installed
    >>>>>>>>>>>>>> IE8?
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
    >>>>>>>>>>>>>> installed
    >>>>>>>>>>>>>> on
    >>>>>>>>>>>>>> this
    >>>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
    >>>>>>>>>>>>>> when
    >>>>>>>>>>>>>> you
    >>>>>>>>>>>>>> bought
    >>>>>>>>>>>>>> it)?
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> Dave wrote:
    >>>>>>>>>>>>>>> I am using:
    >>>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens
    >>>>>>>>>>>>>>> and
    >>>>>>>>>>>>>>> then
    >>>>>>>>>>>>>>> my
    >>>>>>>>>>>>>>> Home
    >>>>>>>>>>>>>>> page immediately re-opens. I would like to know how to
    >>>>>>>>>>>>>>> prevent
    >>>>>>>>>>>>>>> the
    >>>>>>>>>>>>>>> Home
    >>>>>>>>>>>>>>> Page
    >>>>>>>>>>>>>>> from re-opening.
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> Thanks
     
  20. Dave

    Dave Flightless Bird

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:eARGFAc$KHA.5536@TK2MSFTNGP02.phx.gbl...
    > How about if you formatt the HDD & do a clean install of Windows?
    >
    > Dave wrote:
    >> How about if I re format my hard drive and then restore the backup?
    >>
    >> ---
    >> Dave
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:ePUkPaV$KHA.5536@TK2MSFTNGP02.phx.gbl...
    >>>> However, I have an Acronis Tru Image full system backup which is from
    >>>> five
    >>>> days before my problem began. Would restoring this backup to my system
    >>>> resolve the IE problem?
    >>>
    >>> As June Allyson used to say, "Depends."
    >>>
    >>> Dave wrote:
    >>>> Thank you for all your interest and help. I will pursue this with a
    >>>> local
    >>>> technician.
    >>>>
    >>>> However, I have an Acronis Tru Image full system backup which is from
    >>>> five
    >>>> days before my problem began. Would restoring this backup to my system
    >>>> resolve the IE problem?
    >>>>
    >>>> Eighty two year old people are not mentally equipped to deal with these
    >>>> problems. As Martin Luther once said, "Antiquity is no help against
    >>>> stupidity."
    >>>>
    >>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>>> news:-OlRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
    >>>>> We do not work with any sort of logs in the public newsgroups.
    >>>>>
    >>>>> HijackThis is of limited use these days but you should be running HJT
    >>>>> v2.0.4 now.
    >>>>>
    >>>>> There is a very good chance that you are seeing the effects of a
    >>>>> hijackware infection!
    >>>>>
    >>>>> Microsoft PCSafety provides home users (only) with no-charge support
    >>>>> in
    >>>>> dealing with malware infections such as viruses, spyware (including
    >>>>> unwanted software), and adware.
    >>>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >>>>>
    >>>>> Also available via the Consumer Security Support home page:
    >>>>> https://consumersecuritysupport.microsoft.com/
    >>>>>
    >>>>> Otherwise...
    >>>>>
    >>>>> 1. See if you can download/run the MSRT manually:
    >>>>> http://www.microsoft.com/security/malwareremove/default.mspx
    >>>>>
    >>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
    >>>>> the
    >>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    >>>>> machine and rename it to SCAN.EXE before running it.
    >>>>>
    >>>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    >>>>> (only!) in Safe Mode with Networking, if need be:
    >>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
    >>>>>
    >>>>> 2b. Vista or Win7=> Run this scan instead:
    >>>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
    >>>>>
    >>>>> 3. Now run a thorough check for hijackware, including posting
    >>>>> requested
    >>>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >>>>>
    >>>>> I can recommend the expert assistance offered in these forums:
    >>>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    >>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
    >>>>> http://www.dslreports.com/forum/cleanup,
    >>>>> http://www.bluetack.co.uk/forums/index.php, and
    >>>>> http://aumha.net/viewforum.php?f=30
    >>>>>
    >>>>> If these procedures look too complex - and there is no shame in
    >>>>> admitting
    >>>>> this isn't your cup of tea - take the machine to a local, reputable
    >>>>> and
    >>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
    >>>>> shop.
    >>>>> --
    >>>>> ~Robear Dyer (PA Bear)
    >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>
    >>>>>
    >>>>> Dave wrote:
    >>>>>> Still no joy and I'm not sure how to proceed. I am grateful for your
    >>>>>> interest and effort. Here's a copy of my HiJack This Log:
    >>>>>>
    >>>>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    >>>>>> Scan saved at 9:50:07 AM, on 5/26/2010
    >>>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
    >>>>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    >>>>>> Boot mode: Normal
    >>>>> <snip>
    >>>>>>
    >>>>>>> That Windows Update page error is not good news, I'm afraid.
    >>>>>>>
    >>>>>>> First read these two KB articles:
    >>>>>>>
    >>>>>>> Error message when you try to install updates from the Windows
    >>>>>>> Update
    >>>>>>> Web
    >>>>>>> site on a Windows XP-based computer: "Windows Update has encountered
    >>>>>>> an
    >>>>>>> error and cannot display the requested page":
    >>>>>>> http://support.microsoft.com/kb/914226
    >>>>>>>
    >>>>>>> You receive a "Windows Update has encountered an error and cannot
    >>>>>>> display
    >>>>>>> the requested page" error message when you try to install an update
    >>>>>>> http://support.microsoft.com/kb/883614
    >>>>>>>
    >>>>>>> The Fix It in the following KB automagically performs all of the
    >>>>>>> Resolutions/Troubleshooting in both of the above KBs:
    >>>>>>>
    >>>>>>> How do I reset Windows Update components?
    >>>>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It
    >>>>>>> in
    >>>>>>> DEFAULT and AGGRESSIVE modes, then reboot]
    >>>>>>> http://support.microsoft.com/kb/971058
    >>>>>>>
    >>>>>>> If still no joy, chances are you've got a hijackware infection on
    >>>>>>> your
    >>>>>>> hands.
    >>>>>>>
    >>>>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
    >>>>>>> current
    >>>>>>> state!
    >>>>>>> --
    >>>>>>> ~PA Bear
    >>>>>>>
    >>>>>>> Dave wrote:
    >>>>>>>> When I uninstalled IE8 my system was returned to ver.
    >>>>>>>> 6.0.2900.5512.
    >>>>>>>> The
    >>>>>>>> problem did NOT persist when browsing in this version.
    >>>>>>>>
    >>>>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
    >>>>>>>> could
    >>>>>>>> not
    >>>>>>>> be displayed." I will try later and follow the balance of your
    >>>>>>>> instructions.
    >>>>>>>>
    >>>>>>>>> 1. Temporarily disable all Trend Micro components (i.e.,
    >>>>>>>>> anti-virus;
    >>>>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
    >>>>>>>>>
    >>>>>>>>> 2. Now uninstall IE8 & reboot twice.
    >>>>>>>>>
    >>>>>>>>> . How to uninstall or remove Internet Explorer 8
    >>>>>>>>> http://support.microsoft.com/kb/957700
    >>>>>>>>>
    >>>>>>>>> 3. Open Internet Explorer (only) to
    >>>>>>>>> http://windowsupdate.microsoft.com
    >>>>>>>>>>
    >>>>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
    >>>>>>>>> offered
    >>>>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
    >>>>>>>>> Optional
    >>>>>>>>> Software updates category on the left-hand side of the scan
    >>>>>>>>> results
    >>>>>>>>> window, install it to take full advantage of IE7's enhanced
    >>>>>>>>> security.
    >>>>>>>>>
    >>>>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me
    >>>>>>>>> this
    >>>>>>>>> update again").
    >>>>>>>>>
    >>>>>>>>> 4. Reset IE7's Advanced settings per
    >>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>
    >>>>>>>>> 5. Test: Does the behavior persist now?
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> Dave wrote:
    >>>>>>>>>> Not positive, but I think the sequence would have been IE 7, then
    >>>>>>>>>> SP3,
    >>>>>>>>>> and
    >>>>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
    >>>>>>>>>> bought
    >>>>>>>>>> it.
    >>>>>>>>>>
    >>>>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
    >>>>>>>>>>>
    >>>>>>>>>>> Dave wrote:
    >>>>>>>>>>>> I do not have any third party tool bars.
    >>>>>>>>>>>>
    >>>>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
    >>>>>>>>>>>> However,
    >>>>>>>>>>>> I
    >>>>>>>>>>>> don't
    >>>>>>>>>>>> see how that could be an issue because that was done over a
    >>>>>>>>>>>> year
    >>>>>>>>>>>> ago
    >>>>>>>>>>>> and
    >>>>>>>>>>>> my
    >>>>>>>>>>>> current problem just began three days ago.
    >>>>>>>>>>>>
    >>>>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
    >>>>>>>>>>>> ordered
    >>>>>>>>>>>> it
    >>>>>>>>>>>> with
    >>>>>>>>>>>> the Trend Micro installed.
    >>>>>>>>>>>>
    >>>>>>>>>>>> I have not done a Repair Install.
    >>>>>>>>>>>>
    >>>>>>>>>>>>> What third-party tool bars are installed?
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Were all Trend Micro Internet Security processes running in
    >>>>>>>>>>>>> the
    >>>>>>>>>>>>> background
    >>>>>>>>>>>>> when you installed IE8 and/or SP3?
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
    >>>>>>>>>>>>> wasn't
    >>>>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
    >>>>>>>>>>>>> matter
    >>>>>>>>>>>>> if
    >>>>>>>>>>>>> you
    >>>>>>>>>>>>> never used or Activated it.)
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
    >>>>>>>>>>>>>
    >>>>>>>>>>>>>> 1. System is already running in No Add-ons mode
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 2. behavior persists after resetting.
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . .
    >>>>>>>>>>>>>> subscription
    >>>>>>>>>>>>>> is
    >>>>>>>>>>>>>> current
    >>>>>>>>>>>>>> and updates are run daily.
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
    >>>>>>>>>>>>>> purchased.
    >>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
    >>>>>>>>>>>>>>> Internet
    >>>>>>>>>>>>>>> Explorer (No add-ons).
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
    >>>>>>>>>>>>>>> [Applies
    >>>>>>>>>>>>>>> to
    >>>>>>>>>>>>>>> IE7
    >>>>>>>>>>>>>>> & IE8 in all OSS]
    >>>>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced
    >>>>>>>>>>>>>>> settings
    >>>>>>>>>>>>>>> (RIES)?
    >>>>>>>>>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> 3. What anti-virus application or security suite is
    >>>>>>>>>>>>>>> installed
    >>>>>>>>>>>>>>> and
    >>>>>>>>>>>>>>> is
    >>>>>>>>>>>>>>> your
    >>>>>>>>>>>>>>> subscription current? What anti-spyware applications (other
    >>>>>>>>>>>>>>> than
    >>>>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
    >>>>>>>>>>>>>>> these
    >>>>>>>>>>>>>>> applications running in the background when you installed
    >>>>>>>>>>>>>>> IE8?
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
    >>>>>>>>>>>>>>> installed
    >>>>>>>>>>>>>>> on
    >>>>>>>>>>>>>>> this
    >>>>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
    >>>>>>>>>>>>>>> when
    >>>>>>>>>>>>>>> you
    >>>>>>>>>>>>>>> bought
    >>>>>>>>>>>>>>> it)?
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>> Dave wrote:
    >>>>>>>>>>>>>>>> I am using:
    >>>>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
    >>>>>>>>>>>>>>>> IE 8.0.6001.18702
    >>>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens
    >>>>>>>>>>>>>>>> and
    >>>>>>>>>>>>>>>> then
    >>>>>>>>>>>>>>>> my
    >>>>>>>>>>>>>>>> Home
    >>>>>>>>>>>>>>>> page immediately re-opens. I would like to know how to
    >>>>>>>>>>>>>>>> prevent
    >>>>>>>>>>>>>>>> the
    >>>>>>>>>>>>>>>> Home
    >>>>>>>>>>>>>>>> Page
    >>>>>>>>>>>>>>>> from re-opening.
    >>>>>>>>>>>>>>>>
    >>>>>>>>>>>>>>>> Thanks

    >
     

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