Home Page Reopens after connecting to a Link

[Dave]

I am using:
Windows XP Home, ver 2002, SP3;
IE 8.0.6001.18702

From my Home Page, when I click on a Link, the Link opens and then my Home
page immediately re-opens. I would like to know how to prevent the Home Page
from re-opening.

Thanks

--

Dave

 

[PA Bear [MS MVP]]

1. Does the behavior persist if start IE in No Add-ons mode?

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &
IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737

3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE8?

4. Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?


Dave wrote:
> I am using:
> Windows XP Home, ver 2002, SP3;
> IE 8.0.6001.18702
>
> From my Home Page, when I click on a Link, the Link opens and then my Home
> page immediately re-opens. I would like to know how to prevent the Home
> Page
> from re-opening.
>
> Thanks

 

[Dave]

1. System is already running in No Add-ons mode

2. behavior persists after resetting.

3. Trend Micro Internet Security 16.120.1004 . . . subscription is current
and updates are run daily.

4. No . . . Trend Micro was installed when the computer was purchased.

------
Dave

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eUQdq$D$KHA.1892@TK2MSFTNGP05.phx.gbl...
> 1. Does the behavior persist if start IE in No Add-ons mode?
>
> => Start | (All) Programs | Accessories | System Tools | Internet
> Explorer (No add-ons).
>
> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7
> & IE8 in all OSS]
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737
>
> 3. What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)? Were any of these
> applications running in the background when you installed IE8?
>
> 4. Has a(nother) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
>
> Dave wrote:
>> I am using:
>> Windows XP Home, ver 2002, SP3;
>> IE 8.0.6001.18702
>>
>> From my Home Page, when I click on a Link, the Link opens and then my
>> Home
>> page immediately re-opens. I would like to know how to prevent the Home
>> Page
>> from re-opening.
>>
>> Thanks
>

 

[PA Bear [MS MVP]]

What third-party tool bars are installed?

Were all Trend Micro Internet Security processes running in the background
when you installed IE8 and/or SP3?

Are you absolutely certain that a Norton or McAfee free-trial wasn't
preinstalled on the computer when you bought it? (Doesn't matter if you
never used or Activated it.)

Have you ever had occasion to do a Repair Install of WinXP?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Dave wrote:
> 1. System is already running in No Add-ons mode
>
> 2. behavior persists after resetting.
>
> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is current
> and updates are run daily.
>
> 4. No . . . Trend Micro was installed when the computer was purchased.
>
>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>
>> => Start | (All) Programs | Accessories | System Tools | Internet
>> Explorer (No add-ons).
>>
>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7
>> & IE8 in all OSS]
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>> http://support.microsoft.com/kb/923737
>>
>> 3. What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE8?
>>
>> 4. Has a(nother) Norton or McAfee application ever been installed on this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>>
>> Dave wrote:
>>> I am using:
>>> Windows XP Home, ver 2002, SP3;
>>> IE 8.0.6001.18702
>>>
>>> From my Home Page, when I click on a Link, the Link opens and then my
>>> Home
>>> page immediately re-opens. I would like to know how to prevent the Home
>>> Page
>>> from re-opening.
>>>
>>> Thanks

 

[Dave]

I do not have any third party tool bars.

Trend Micro was running when IE 8 and SP3 were installed. However, I don't
see how that could be an issue because that was done over a year ago and my
current problem just began three days ago.

Neither Norton nor McAfee were installed on the computer. I ordered it with
the Trend Micro installed.

I have not done a Repair Install.

---
Dave

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
newspe88JF$KHA.4652@TK2MSFTNGP06.phx.gbl...
> What third-party tool bars are installed?
>
> Were all Trend Micro Internet Security processes running in the background
> when you installed IE8 and/or SP3?
>
> Are you absolutely certain that a Norton or McAfee free-trial wasn't
> preinstalled on the computer when you bought it? (Doesn't matter if you
> never used or Activated it.)
>
> Have you ever had occasion to do a Repair Install of WinXP?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Dave wrote:
>> 1. System is already running in No Add-ons mode
>>
>> 2. behavior persists after resetting.
>>
>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>> current
>> and updates are run daily.
>>
>> 4. No . . . Trend Micro was installed when the computer was purchased.
>>
>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>
>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>> Explorer (No add-ons).
>>>
>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
>>> IE7
>>> & IE8 in all OSS]
>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>
>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>> http://support.microsoft.com/kb/923737
>>>
>>> 3. What anti-virus application or security suite is installed and is
>>> your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)? Were any of these
>>> applications running in the background when you installed IE8?
>>>
>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>> this
>>> machine (e.g., a free-trial version that came preinstalled when you
>>> bought
>>> it)?
>>>
>>>
>>> Dave wrote:
>>>> I am using:
>>>> Windows XP Home, ver 2002, SP3;
>>>> IE 8.0.6001.18702
>>>>
>>>> From my Home Page, when I click on a Link, the Link opens and then my
>>>> Home
>>>> page immediately re-opens. I would like to know how to prevent the Home
>>>> Page
>>>> from re-opening.
>>>>
>>>> Thanks
>

 

[PA Bear [MS MVP]]

Which was installed first, IE8 (or IE7) or SP3?

Dave wrote:
> I do not have any third party tool bars.
>
> Trend Micro was running when IE 8 and SP3 were installed. However, I don't
> see how that could be an issue because that was done over a year ago and
> my
> current problem just began three days ago.
>
> Neither Norton nor McAfee were installed on the computer. I ordered it
> with
> the Trend Micro installed.
>
> I have not done a Repair Install.
>
> ---
> Dave
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> newspe88JF$KHA.4652@TK2MSFTNGP06.phx.gbl...
>> What third-party tool bars are installed?
>>
>> Were all Trend Micro Internet Security processes running in the
>> background
>> when you installed IE8 and/or SP3?
>>
>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>> preinstalled on the computer when you bought it? (Doesn't matter if you
>> never used or Activated it.)
>>
>> Have you ever had occasion to do a Repair Install of WinXP?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Dave wrote:
>>> 1. System is already running in No Add-ons mode
>>>
>>> 2. behavior persists after resetting.
>>>
>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>> current
>>> and updates are run daily.
>>>
>>> 4. No . . . Trend Micro was installed when the computer was purchased.
>>>
>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>
>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>> Explorer (No add-ons).
>>>>
>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
>>>> IE7
>>>> & IE8 in all OSS]
>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>
>>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>>> http://support.microsoft.com/kb/923737
>>>>
>>>> 3. What anti-virus application or security suite is installed and is
>>>> your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>> applications running in the background when you installed IE8?
>>>>
>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>>> this
>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>> bought
>>>> it)?
>>>>
>>>>
>>>> Dave wrote:
>>>>> I am using:
>>>>> Windows XP Home, ver 2002, SP3;
>>>>> IE 8.0.6001.18702
>>>>>
>>>>> From my Home Page, when I click on a Link, the Link opens and then my
>>>>> Home
>>>>> page immediately re-opens. I would like to know how to prevent the
>>>>> Home
>>>>> Page
>>>>> from re-opening.
>>>>>
>>>>> Thanks

 

[Dave]

Not positive, but I think the sequence would have been IE 7, then SP3, and
later upgraded to IE 8. IE 7 was installed on the computer when I bought it.

---
Dave

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:#SyODFG$KHA.1888@TK2MSFTNGP05.phx.gbl...
> Which was installed first, IE8 (or IE7) or SP3?
>
> Dave wrote:
>> I do not have any third party tool bars.
>>
>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>> don't
>> see how that could be an issue because that was done over a year ago and
>> my
>> current problem just began three days ago.
>>
>> Neither Norton nor McAfee were installed on the computer. I ordered it
>> with
>> the Trend Micro installed.
>>
>> I have not done a Repair Install.
>>
>> ---
>> Dave
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> newspe88JF$KHA.4652@TK2MSFTNGP06.phx.gbl...
>>> What third-party tool bars are installed?
>>>
>>> Were all Trend Micro Internet Security processes running in the
>>> background
>>> when you installed IE8 and/or SP3?
>>>
>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>>> preinstalled on the computer when you bought it? (Doesn't matter if you
>>> never used or Activated it.)
>>>
>>> Have you ever had occasion to do a Repair Install of WinXP?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Dave wrote:
>>>> 1. System is already running in No Add-ons mode
>>>>
>>>> 2. behavior persists after resetting.
>>>>
>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>> current
>>>> and updates are run daily.
>>>>
>>>> 4. No . . . Trend Micro was installed when the computer was purchased.
>>>>
>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>
>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>> Explorer (No add-ons).
>>>>>
>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
>>>>> IE7
>>>>> & IE8 in all OSS]
>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>
>>>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>>>> http://support.microsoft.com/kb/923737
>>>>>
>>>>> 3. What anti-virus application or security suite is installed and is
>>>>> your
>>>>> subscription current? What anti-spyware applications (other than
>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>> applications running in the background when you installed IE8?
>>>>>
>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>>>> this
>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>> bought
>>>>> it)?
>>>>>
>>>>>
>>>>> Dave wrote:
>>>>>> I am using:
>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>> IE 8.0.6001.18702
>>>>>>
>>>>>> From my Home Page, when I click on a Link, the Link opens and then my
>>>>>> Home
>>>>>> page immediately re-opens. I would like to know how to prevent the
>>>>>> Home
>>>>>> Page
>>>>>> from re-opening.
>>>>>>
>>>>>> Thanks
>

 

[PA Bear [MS MVP]]

1. Temporarily disable all Trend Micro components (i.e., anti-virus;
anti-spyware; firewall) and then enable the Windows Firewall.

2. Now uninstall IE8 & reboot twice.

. How to uninstall or remove Internet Explorer 8
http://support.microsoft.com/kb/957700

3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
Select CUSTOM and scan | Install any Critical Security Updates offered
(e.g., KB980182). If a Root Certificates update is listed in the Optional
Software updates category on the left-hand side of the scan results window,
install it to take full advantage of IE7's enhanced security.

NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this update
again").

4. Reset IE7's Advanced settings per http://support.microsoft.com/kb/923737

5. Test: Does the behavior persist now?


Dave wrote:
> Not positive, but I think the sequence would have been IE 7, then SP3, and
> later upgraded to IE 8. IE 7 was installed on the computer when I bought
> it.
>
>> Which was installed first, IE8 (or IE7) or SP3?
>>
>> Dave wrote:
>>> I do not have any third party tool bars.
>>>
>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>>> don't
>>> see how that could be an issue because that was done over a year ago and
>>> my
>>> current problem just began three days ago.
>>>
>>> Neither Norton nor McAfee were installed on the computer. I ordered it
>>> with
>>> the Trend Micro installed.
>>>
>>> I have not done a Repair Install.
>>>
>>>> What third-party tool bars are installed?
>>>>
>>>> Were all Trend Micro Internet Security processes running in the
>>>> background
>>>> when you installed IE8 and/or SP3?
>>>>
>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>>>> preinstalled on the computer when you bought it? (Doesn't matter if
>>>> you
>>>> never used or Activated it.)
>>>>
>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>
>>>>> 1. System is already running in No Add-ons mode
>>>>>
>>>>> 2. behavior persists after resetting.
>>>>>
>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>>> current
>>>>> and updates are run daily.
>>>>>
>>>>> 4. No . . . Trend Micro was installed when the computer was purchased.
>>>>>
>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>
>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>>> Explorer (No add-ons).
>>>>>>
>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to
>>>>>> IE7
>>>>>> & IE8 in all OSS]
>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>
>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>> (RIES)?
>>>>>> http://support.microsoft.com/kb/923737
>>>>>>
>>>>>> 3. What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>> applications running in the background when you installed IE8?
>>>>>>
>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>>>>> this
>>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>>> bought
>>>>>> it)?
>>>>>>
>>>>>>
>>>>>> Dave wrote:
>>>>>>> I am using:
>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>> IE 8.0.6001.18702
>>>>>>>
>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
>>>>>>> my
>>>>>>> Home
>>>>>>> page immediately re-opens. I would like to know how to prevent the
>>>>>>> Home
>>>>>>> Page
>>>>>>> from re-opening.
>>>>>>>
>>>>>>> Thanks

 

[Dave]

If I uninstall IE8 as instructed in #2, how will I open it as instructed in
#3 ?

---
Dave

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uhBM3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
> anti-spyware; firewall) and then enable the Windows Firewall.
>
> 2. Now uninstall IE8 & reboot twice.
>
> . How to uninstall or remove Internet Explorer 8
> http://support.microsoft.com/kb/957700
>
> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
> Select CUSTOM and scan | Install any Critical Security Updates offered
> (e.g., KB980182). If a Root Certificates update is listed in the Optional
> Software updates category on the left-hand side of the scan results
> window, install it to take full advantage of IE7's enhanced security.
>
> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
> update again").
>
> 4. Reset IE7's Advanced settings per
> http://support.microsoft.com/kb/923737
>
> 5. Test: Does the behavior persist now?
>
>
> Dave wrote:
>> Not positive, but I think the sequence would have been IE 7, then SP3,
>> and
>> later upgraded to IE 8. IE 7 was installed on the computer when I bought
>> it.
>>
>>> Which was installed first, IE8 (or IE7) or SP3?
>>>
>>> Dave wrote:
>>>> I do not have any third party tool bars.
>>>>
>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>>>> don't
>>>> see how that could be an issue because that was done over a year ago
>>>> and
>>>> my
>>>> current problem just began three days ago.
>>>>
>>>> Neither Norton nor McAfee were installed on the computer. I ordered it
>>>> with
>>>> the Trend Micro installed.
>>>>
>>>> I have not done a Repair Install.
>>>>
>>>>> What third-party tool bars are installed?
>>>>>
>>>>> Were all Trend Micro Internet Security processes running in the
>>>>> background
>>>>> when you installed IE8 and/or SP3?
>>>>>
>>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>>>>> preinstalled on the computer when you bought it? (Doesn't matter if
>>>>> you
>>>>> never used or Activated it.)
>>>>>
>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>
>>>>>> 1. System is already running in No Add-ons mode
>>>>>>
>>>>>> 2. behavior persists after resetting.
>>>>>>
>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>>>> current
>>>>>> and updates are run daily.
>>>>>>
>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>> purchased.
>>>>>>
>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>
>>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>>>> Explorer (No add-ons).
>>>>>>>
>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
>>>>>>> to
>>>>>>> IE7
>>>>>>> & IE8 in all OSS]
>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>
>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>> (RIES)?
>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>
>>>>>>> 3. What anti-virus application or security suite is installed and is
>>>>>>> your
>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>> applications running in the background when you installed IE8?
>>>>>>>
>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>>>>>> this
>>>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>>>> bought
>>>>>>> it)?
>>>>>>>
>>>>>>>
>>>>>>> Dave wrote:
>>>>>>>> I am using:
>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>> IE 8.0.6001.18702
>>>>>>>>
>>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
>>>>>>>> my
>>>>>>>> Home
>>>>>>>> page immediately re-opens. I would like to know how to prevent the
>>>>>>>> Home
>>>>>>>> Page
>>>>>>>> from re-opening.
>>>>>>>>
>>>>>>>> Thanks
>

 

[Dan]

Step 2 removes IE8 and reverts you back to IE7

Step 3 is using IE7 ...

Dan


"Dave" <leedaveno@spamotelco.net> wrote in message
news:e2N$jiM$KHA.5560@TK2MSFTNGP02.phx.gbl...
> If I uninstall IE8 as instructed in #2, how will I open it as instructed
> in #3 ?
>
> ---
> Dave
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:uhBM3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
>> anti-spyware; firewall) and then enable the Windows Firewall.
>>
>> 2. Now uninstall IE8 & reboot twice.
>>
>> . How to uninstall or remove Internet Explorer 8
>> http://support.microsoft.com/kb/957700
>>
>> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
>> Select CUSTOM and scan | Install any Critical Security Updates offered
>> (e.g., KB980182). If a Root Certificates update is listed in the
>> Optional Software updates category on the left-hand side of the scan
>> results window, install it to take full advantage of IE7's enhanced
>> security.
>>
>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
>> update again").
>>
>> 4. Reset IE7's Advanced settings per
>> http://support.microsoft.com/kb/923737
>>
>> 5. Test: Does the behavior persist now?
>>
>>
>> Dave wrote:
>>> Not positive, but I think the sequence would have been IE 7, then SP3,
>>> and
>>> later upgraded to IE 8. IE 7 was installed on the computer when I bought
>>> it.
>>>
>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>
>>>> Dave wrote:
>>>>> I do not have any third party tool bars.
>>>>>
>>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>>>>> don't
>>>>> see how that could be an issue because that was done over a year ago
>>>>> and
>>>>> my
>>>>> current problem just began three days ago.
>>>>>
>>>>> Neither Norton nor McAfee were installed on the computer. I ordered it
>>>>> with
>>>>> the Trend Micro installed.
>>>>>
>>>>> I have not done a Repair Install.
>>>>>
>>>>>> What third-party tool bars are installed?
>>>>>>
>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>> background
>>>>>> when you installed IE8 and/or SP3?
>>>>>>
>>>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>>>>>> preinstalled on the computer when you bought it? (Doesn't matter if
>>>>>> you
>>>>>> never used or Activated it.)
>>>>>>
>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>
>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>
>>>>>>> 2. behavior persists after resetting.
>>>>>>>
>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>>>>> current
>>>>>>> and updates are run daily.
>>>>>>>
>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>> purchased.
>>>>>>>
>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>
>>>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>>>>> Explorer (No add-ons).
>>>>>>>>
>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
>>>>>>>> to
>>>>>>>> IE7
>>>>>>>> & IE8 in all OSS]
>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>
>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>>> (RIES)?
>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>
>>>>>>>> 3. What anti-virus application or security suite is installed and
>>>>>>>> is
>>>>>>>> your
>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>>> applications running in the background when you installed IE8?
>>>>>>>>
>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed
>>>>>>>> on
>>>>>>>> this
>>>>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>>>>> bought
>>>>>>>> it)?
>>>>>>>>
>>>>>>>>
>>>>>>>> Dave wrote:
>>>>>>>>> I am using:
>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>
>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
>>>>>>>>> my
>>>>>>>>> Home
>>>>>>>>> page immediately re-opens. I would like to know how to prevent the
>>>>>>>>> Home
>>>>>>>>> Page
>>>>>>>>> from re-opening.
>>>>>>>>>
>>>>>>>>> Thanks
>>

 

[Dave]

When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512. The
problem did NOT persist when browsing in this version.

When I tried to open http://windowsupdate.microsoft.com the "Page could not
be displayed." I will try later and follow the balance of your instructions.

---
Dave

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uhBM3yH$KHA.5848@TK2MSFTNGP06.phx.gbl...
> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
> anti-spyware; firewall) and then enable the Windows Firewall.
>
> 2. Now uninstall IE8 & reboot twice.
>
> . How to uninstall or remove Internet Explorer 8
> http://support.microsoft.com/kb/957700
>
> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
> Select CUSTOM and scan | Install any Critical Security Updates offered
> (e.g., KB980182). If a Root Certificates update is listed in the Optional
> Software updates category on the left-hand side of the scan results
> window, install it to take full advantage of IE7's enhanced security.
>
> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
> update again").
>
> 4. Reset IE7's Advanced settings per
> http://support.microsoft.com/kb/923737
>
> 5. Test: Does the behavior persist now?
>
>
> Dave wrote:
>> Not positive, but I think the sequence would have been IE 7, then SP3,
>> and
>> later upgraded to IE 8. IE 7 was installed on the computer when I bought
>> it.
>>
>>> Which was installed first, IE8 (or IE7) or SP3?
>>>
>>> Dave wrote:
>>>> I do not have any third party tool bars.
>>>>
>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>>>> don't
>>>> see how that could be an issue because that was done over a year ago
>>>> and
>>>> my
>>>> current problem just began three days ago.
>>>>
>>>> Neither Norton nor McAfee were installed on the computer. I ordered it
>>>> with
>>>> the Trend Micro installed.
>>>>
>>>> I have not done a Repair Install.
>>>>
>>>>> What third-party tool bars are installed?
>>>>>
>>>>> Were all Trend Micro Internet Security processes running in the
>>>>> background
>>>>> when you installed IE8 and/or SP3?
>>>>>
>>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>>>>> preinstalled on the computer when you bought it? (Doesn't matter if
>>>>> you
>>>>> never used or Activated it.)
>>>>>
>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>
>>>>>> 1. System is already running in No Add-ons mode
>>>>>>
>>>>>> 2. behavior persists after resetting.
>>>>>>
>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>>>> current
>>>>>> and updates are run daily.
>>>>>>
>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>> purchased.
>>>>>>
>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>
>>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>>>> Explorer (No add-ons).
>>>>>>>
>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
>>>>>>> to
>>>>>>> IE7
>>>>>>> & IE8 in all OSS]
>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>
>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>> (RIES)?
>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>
>>>>>>> 3. What anti-virus application or security suite is installed and is
>>>>>>> your
>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>> applications running in the background when you installed IE8?
>>>>>>>
>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>>>>>> this
>>>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>>>> bought
>>>>>>> it)?
>>>>>>>
>>>>>>>
>>>>>>> Dave wrote:
>>>>>>>> I am using:
>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>> IE 8.0.6001.18702
>>>>>>>>
>>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
>>>>>>>> my
>>>>>>>> Home
>>>>>>>> page immediately re-opens. I would like to know how to prevent the
>>>>>>>> Home
>>>>>>>> Page
>>>>>>>> from re-opening.
>>>>>>>>
>>>>>>>> Thanks
>

 

[PA Bear [MS MVP]]

That Windows Update page error is not good news, I'm afraid.

First read these two KB articles:

Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an
error and cannot display the requested page":
http://support.microsoft.com/kb/914226

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update
http://support.microsoft.com/kb/883614

The Fix It in the following KB automagically performs all of the
Resolutions/Troubleshooting in both of the above KBs:

How do I reset Windows Update components?
[Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
DEFAULT and AGGRESSIVE modes, then reboot]
http://support.microsoft.com/kb/971058

If still no joy, chances are you've got a hijackware infection on your
hands.

NB: Do NOT reinstall IE8 or install IE7 with the computer in its current
state!
--
~PA Bear

Dave wrote:
> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512. The
> problem did NOT persist when browsing in this version.
>
> When I tried to open http://windowsupdate.microsoft.com the "Page could
> not
> be displayed." I will try later and follow the balance of your
> instructions.
>
>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
>> anti-spyware; firewall) and then enable the Windows Firewall.
>>
>> 2. Now uninstall IE8 & reboot twice.
>>
>> . How to uninstall or remove Internet Explorer 8
>> http://support.microsoft.com/kb/957700
>>
>> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
>> Select CUSTOM and scan | Install any Critical Security Updates offered
>> (e.g., KB980182). If a Root Certificates update is listed in the
>> Optional
>> Software updates category on the left-hand side of the scan results
>> window, install it to take full advantage of IE7's enhanced security.
>>
>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
>> update again").
>>
>> 4. Reset IE7's Advanced settings per
>> http://support.microsoft.com/kb/923737
>>
>> 5. Test: Does the behavior persist now?
>>
>>
>> Dave wrote:
>>> Not positive, but I think the sequence would have been IE 7, then SP3,
>>> and
>>> later upgraded to IE 8. IE 7 was installed on the computer when I bought
>>> it.
>>>
>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>
>>>> Dave wrote:
>>>>> I do not have any third party tool bars.
>>>>>
>>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>>>>> don't
>>>>> see how that could be an issue because that was done over a year ago
>>>>> and
>>>>> my
>>>>> current problem just began three days ago.
>>>>>
>>>>> Neither Norton nor McAfee were installed on the computer. I ordered it
>>>>> with
>>>>> the Trend Micro installed.
>>>>>
>>>>> I have not done a Repair Install.
>>>>>
>>>>>> What third-party tool bars are installed?
>>>>>>
>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>> background
>>>>>> when you installed IE8 and/or SP3?
>>>>>>
>>>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>>>>>> preinstalled on the computer when you bought it? (Doesn't matter if
>>>>>> you
>>>>>> never used or Activated it.)
>>>>>>
>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>
>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>
>>>>>>> 2. behavior persists after resetting.
>>>>>>>
>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>>>>> current
>>>>>>> and updates are run daily.
>>>>>>>
>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>> purchased.
>>>>>>>
>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>
>>>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>>>>> Explorer (No add-ons).
>>>>>>>>
>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
>>>>>>>> to
>>>>>>>> IE7
>>>>>>>> & IE8 in all OSS]
>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>
>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>>> (RIES)?
>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>
>>>>>>>> 3. What anti-virus application or security suite is installed and
>>>>>>>> is
>>>>>>>> your
>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>>> applications running in the background when you installed IE8?
>>>>>>>>
>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed
>>>>>>>> on
>>>>>>>> this
>>>>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>>>>> bought
>>>>>>>> it)?
>>>>>>>>
>>>>>>>>
>>>>>>>> Dave wrote:
>>>>>>>>> I am using:
>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>
>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and then
>>>>>>>>> my
>>>>>>>>> Home
>>>>>>>>> page immediately re-opens. I would like to know how to prevent the
>>>>>>>>> Home
>>>>>>>>> Page
>>>>>>>>> from re-opening.
>>>>>>>>>
>>>>>>>>> Thanks

 

[Dave]

Still no joy and I'm not sure how to proceed. I am grateful for your
interest and effort. Here's a copy of my HiJack This Log:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 9:50:07 AM, on 5/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
CWINDOWS\System32\smss.exe
CWINDOWS\system32\winlogon.exe
CWINDOWS\system32\services.exe
CWINDOWS\system32\lsass.exe
CWINDOWS\system32\svchost.exe
CWINDOWS\System32\svchost.exe
CWINDOWS\Explorer.EXE
CWINDOWS\system32\spoolsv.exe
CWINDOWS\system32\hkcmd.exe
CWINDOWS\system32\igfxpers.exe
CWINDOWS\stsystra.exe
CProgram Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
CProgram Files\Common Files\InstallShield\UpdateService\issch.exe
CProgram Files\Trend Micro\Internet Security\UfSeAgnt.exe
CProgram Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
CProgram Files\Dell Support Center\bin\sprtcmd.exe
CProgram Files\Acronis\TrueImageHome\TrueImageMonitor.exe
CProgram Files\Acronis\TrueImageHome\TimounterMonitor.exe
CProgram Files\Common Files\Acronis\Schedule2\schedhlp.exe
CWINDOWS\system32\ctfmon.exe
CProgram Files\Digital Line Detect\DLG.exe
CProgram Files\Common Files\Acronis\Schedule2\schedul2.exe
CProgram Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
CWINDOWS\system32\HPZipm12.exe
CWINDOWS\system32\PSIService.exe
CProgram Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
CProgram Files\Trend Micro\Internet Security\SfCtlCom.exe
CProgram Files\Dell Support Center\bin\sprtsvc.exe
CWINDOWS\system32\svchost.exe
CProgram Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
CWINDOWS\system32\wuauclt.exe
CProgram Files\Trend Micro\BM\TMBMSRV.exe
CWINDOWS\System32\svchost.exe
CPROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
CProgram Files\Trend Micro\Internet Security\TmProxy.exe
CWINDOWS\system32\msiexec.exe
CProgram Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL =
www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1080214
O4 - HKLM\..\Run: [IgfxTray] CWINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] CWINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] CWINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [IAAnotif] CProgram Files\Intel\Intel Matrix Storage
Manager\Iaanotif.exe
O4 - HKLM\..\Run: [ISUSPM Startup]
CPROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "CProgram Files\Common
Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [UfSeAgnt.exe] "CProgram Files\Trend Micro\Internet
Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [QuickFinder Scheduler] "CProgram Files\WordPerfect
Office X3\Programs\QFSCHD130.EXE"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "CProgram
Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "CProgram Files\Dell Support
Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [TrueImageMonitor.exe] CProgram
Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] CProgram
Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "CProgram Files\Common
Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKCU\..\Run: [ctfmon.exe] CWINDOWS\system32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: Open with WordPerfect - CProgram
Files\WordPerfect Office X3\Programs\WPLauncher.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
CProgram Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - CProgram
Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
CWINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - CWINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
CProgram Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - CProgram
Files\Messenger\msmsgs.exe
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) -
https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Browseui preloader -
{438755C2-A8BA-11D1-B96B-00A0C90312E1} - CWINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon -
{8C7461EF-2B13-11d2-BE35-3078302C2030} - CWINDOWS\system32\browseui.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis -
CProgram Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: DSBrokerService - Unknown owner - CProgram
Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - CProgram
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company -
CWINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company -
CWINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel
Corporation - CProgram Files\Intel\Intel Matrix Storage
Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - CProgram Files\Common Files\InstallShield\Driver\1050\Intel
32\IDriverT.exe
O23 - Service: Pml Driver HPZ12 - HP - CWINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner -
CWINDOWS\system32\PSIService.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - CProgram Files\Common
Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions -
CProgram Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend
Micro Inc. - CProgram Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter)
(sprtsvc_dellsupportcenter) - SupportSoft, Inc. - CProgram Files\Dell
Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - CProgram
Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service
(TMBMServer) - Trend Micro Inc. - CProgram Files\Trend
Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. -
CPROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. -
CProgram Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) -
Unknown owner - CProgram Files\Common
Files\Acronis\Fomatik\TrueImageTryStartService.exe

--
End of file - 7553 bytes

---
Dave

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uG8pDuN$KHA.5292@TK2MSFTNGP06.phx.gbl...
> That Windows Update page error is not good news, I'm afraid.
>
> First read these two KB articles:
>
> Error message when you try to install updates from the Windows Update Web
> site on a Windows XP-based computer: "Windows Update has encountered an
> error and cannot display the requested page":
> http://support.microsoft.com/kb/914226
>
> You receive a "Windows Update has encountered an error and cannot display
> the requested page" error message when you try to install an update
> http://support.microsoft.com/kb/883614
>
> The Fix It in the following KB automagically performs all of the
> Resolutions/Troubleshooting in both of the above KBs:
>
> How do I reset Windows Update components?
> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
> DEFAULT and AGGRESSIVE modes, then reboot]
> http://support.microsoft.com/kb/971058
>
> If still no joy, chances are you've got a hijackware infection on your
> hands.
>
> NB: Do NOT reinstall IE8 or install IE7 with the computer in its current
> state!
> --
> ~PA Bear
>
> Dave wrote:
>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512. The
>> problem did NOT persist when browsing in this version.
>>
>> When I tried to open http://windowsupdate.microsoft.com the "Page could
>> not
>> be displayed." I will try later and follow the balance of your
>> instructions.
>>
>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>
>>> 2. Now uninstall IE8 & reboot twice.
>>>
>>> . How to uninstall or remove Internet Explorer 8
>>> http://support.microsoft.com/kb/957700
>>>
>>> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
>>> Select CUSTOM and scan | Install any Critical Security Updates offered
>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>> Optional
>>> Software updates category on the left-hand side of the scan results
>>> window, install it to take full advantage of IE7's enhanced security.
>>>
>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
>>> update again").
>>>
>>> 4. Reset IE7's Advanced settings per
>>> http://support.microsoft.com/kb/923737
>>>
>>> 5. Test: Does the behavior persist now?
>>>
>>>
>>> Dave wrote:
>>>> Not positive, but I think the sequence would have been IE 7, then SP3,
>>>> and
>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>> bought
>>>> it.
>>>>
>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>
>>>>> Dave wrote:
>>>>>> I do not have any third party tool bars.
>>>>>>
>>>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>>>>>> don't
>>>>>> see how that could be an issue because that was done over a year ago
>>>>>> and
>>>>>> my
>>>>>> current problem just began three days ago.
>>>>>>
>>>>>> Neither Norton nor McAfee were installed on the computer. I ordered
>>>>>> it
>>>>>> with
>>>>>> the Trend Micro installed.
>>>>>>
>>>>>> I have not done a Repair Install.
>>>>>>
>>>>>>> What third-party tool bars are installed?
>>>>>>>
>>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>>> background
>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>
>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial wasn't
>>>>>>> preinstalled on the computer when you bought it? (Doesn't matter if
>>>>>>> you
>>>>>>> never used or Activated it.)
>>>>>>>
>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>
>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>
>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>
>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>>>>>> current
>>>>>>>> and updates are run daily.
>>>>>>>>
>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>> purchased.
>>>>>>>>
>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>
>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>> Internet
>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>
>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies
>>>>>>>>> to
>>>>>>>>> IE7
>>>>>>>>> & IE8 in all OSS]
>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>
>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>>>> (RIES)?
>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>
>>>>>>>>> 3. What anti-virus application or security suite is installed and
>>>>>>>>> is
>>>>>>>>> your
>>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>>>> applications running in the background when you installed IE8?
>>>>>>>>>
>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed
>>>>>>>>> on
>>>>>>>>> this
>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>> you
>>>>>>>>> bought
>>>>>>>>> it)?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dave wrote:
>>>>>>>>>> I am using:
>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>
>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
>>>>>>>>>> then
>>>>>>>>>> my
>>>>>>>>>> Home
>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
>>>>>>>>>> the
>>>>>>>>>> Home
>>>>>>>>>> Page
>>>>>>>>>> from re-opening.
>>>>>>>>>>
>>>>>>>>>> Thanks
>

 

[PA Bear [MS MVP]]

We do not work with any sort of logs in the public newsgroups.

HijackThis is of limited use these days but you should be running HJT v2.0.4
now.

There is a very good chance that you are seeing the effects of a hijackware
infection!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

I can recommend the expert assistance offered in these forums:
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php, and
http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Dave wrote:
> Still no joy and I'm not sure how to proceed. I am grateful for your
> interest and effort. Here's a copy of my HiJack This Log:
>
> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
> Scan saved at 9:50:07 AM, on 5/26/2010
> Platform: Windows XP SP3 (WinNT 5.01.2600)
> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
> Boot mode: Normal
<snip>
>
>> That Windows Update page error is not good news, I'm afraid.
>>
>> First read these two KB articles:
>>
>> Error message when you try to install updates from the Windows Update Web
>> site on a Windows XP-based computer: "Windows Update has encountered an
>> error and cannot display the requested page":
>> http://support.microsoft.com/kb/914226
>>
>> You receive a "Windows Update has encountered an error and cannot display
>> the requested page" error message when you try to install an update
>> http://support.microsoft.com/kb/883614
>>
>> The Fix It in the following KB automagically performs all of the
>> Resolutions/Troubleshooting in both of the above KBs:
>>
>> How do I reset Windows Update components?
>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
>> DEFAULT and AGGRESSIVE modes, then reboot]
>> http://support.microsoft.com/kb/971058
>>
>> If still no joy, chances are you've got a hijackware infection on your
>> hands.
>>
>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its current
>> state!
>> --
>> ~PA Bear
>>
>> Dave wrote:
>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512. The
>>> problem did NOT persist when browsing in this version.
>>>
>>> When I tried to open http://windowsupdate.microsoft.com the "Page could
>>> not
>>> be displayed." I will try later and follow the balance of your
>>> instructions.
>>>
>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>
>>>> 2. Now uninstall IE8 & reboot twice.
>>>>
>>>> . How to uninstall or remove Internet Explorer 8
>>>> http://support.microsoft.com/kb/957700
>>>>
>>>> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com
>>>> |
>>>> Select CUSTOM and scan | Install any Critical Security Updates offered
>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>> Optional
>>>> Software updates category on the left-hand side of the scan results
>>>> window, install it to take full advantage of IE7's enhanced security.
>>>>
>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
>>>> update again").
>>>>
>>>> 4. Reset IE7's Advanced settings per
>>>> http://support.microsoft.com/kb/923737
>>>>
>>>> 5. Test: Does the behavior persist now?
>>>>
>>>>
>>>> Dave wrote:
>>>>> Not positive, but I think the sequence would have been IE 7, then SP3,
>>>>> and
>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>> bought
>>>>> it.
>>>>>
>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>
>>>>>> Dave wrote:
>>>>>>> I do not have any third party tool bars.
>>>>>>>
>>>>>>> Trend Micro was running when IE 8 and SP3 were installed. However, I
>>>>>>> don't
>>>>>>> see how that could be an issue because that was done over a year ago
>>>>>>> and
>>>>>>> my
>>>>>>> current problem just began three days ago.
>>>>>>>
>>>>>>> Neither Norton nor McAfee were installed on the computer. I ordered
>>>>>>> it
>>>>>>> with
>>>>>>> the Trend Micro installed.
>>>>>>>
>>>>>>> I have not done a Repair Install.
>>>>>>>
>>>>>>>> What third-party tool bars are installed?
>>>>>>>>
>>>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>>>> background
>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>
>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>> wasn't
>>>>>>>> preinstalled on the computer when you bought it? (Doesn't matter
>>>>>>>> if
>>>>>>>> you
>>>>>>>> never used or Activated it.)
>>>>>>>>
>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>
>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>
>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>
>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription is
>>>>>>>>> current
>>>>>>>>> and updates are run daily.
>>>>>>>>>
>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>> purchased.
>>>>>>>>>
>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>
>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>> Internet
>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>
>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>> [Applies
>>>>>>>>>> to
>>>>>>>>>> IE7
>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>
>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>>>>> (RIES)?
>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>
>>>>>>>>>> 3. What anti-virus application or security suite is installed and
>>>>>>>>>> is
>>>>>>>>>> your
>>>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>>>>> applications running in the background when you installed IE8?
>>>>>>>>>>
>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been installed
>>>>>>>>>> on
>>>>>>>>>> this
>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>>> you
>>>>>>>>>> bought
>>>>>>>>>> it)?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Dave wrote:
>>>>>>>>>>> I am using:
>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>
>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
>>>>>>>>>>> then
>>>>>>>>>>> my
>>>>>>>>>>> Home
>>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
>>>>>>>>>>> the
>>>>>>>>>>> Home
>>>>>>>>>>> Page
>>>>>>>>>>> from re-opening.
>>>>>>>>>>>
>>>>>>>>>>> Thanks

 

[Dave]

Thank you for all your interest and help. I will pursue this with a local
technician.

However, I have an Acronis Tru Image full system backup which is from five
days before my problem began. Would restoring this backup to my system
resolve the IE problem?

Eighty two year old people are not mentally equipped to deal with these
problems. As Martin Luther once said, "Antiquity is no help against
stupidity."
--
Dave

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
newslRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
> We do not work with any sort of logs in the public newsgroups.
>
> HijackThis is of limited use these days but you should be running HJT
> v2.0.4 now.
>
> There is a very good chance that you are seeing the effects of a
> hijackware infection!
>
> Microsoft PCSafety provides home users (only) with no-charge support in
> dealing with malware infections such as viruses, spyware (including
> unwanted software), and adware.
> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>
> Also available via the Consumer Security Support home page:
> https://consumersecuritysupport.microsoft.com/
>
> Otherwise...
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 2b. Vista or Win7=> Run this scan instead:
> http://onecare.live.com/site/en-us/center/whatsnew.htm
>
> 3. Now run a thorough check for hijackware, including posting requested
> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>
> I can recommend the expert assistance offered in these forums:
> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php, and
> http://aumha.net/viewforum.php?f=30
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Dave wrote:
>> Still no joy and I'm not sure how to proceed. I am grateful for your
>> interest and effort. Here's a copy of my HiJack This Log:
>>
>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
>> Scan saved at 9:50:07 AM, on 5/26/2010
>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
>> Boot mode: Normal
> <snip>
>>
>>> That Windows Update page error is not good news, I'm afraid.
>>>
>>> First read these two KB articles:
>>>
>>> Error message when you try to install updates from the Windows Update
>>> Web
>>> site on a Windows XP-based computer: "Windows Update has encountered an
>>> error and cannot display the requested page":
>>> http://support.microsoft.com/kb/914226
>>>
>>> You receive a "Windows Update has encountered an error and cannot
>>> display
>>> the requested page" error message when you try to install an update
>>> http://support.microsoft.com/kb/883614
>>>
>>> The Fix It in the following KB automagically performs all of the
>>> Resolutions/Troubleshooting in both of the above KBs:
>>>
>>> How do I reset Windows Update components?
>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
>>> DEFAULT and AGGRESSIVE modes, then reboot]
>>> http://support.microsoft.com/kb/971058
>>>
>>> If still no joy, chances are you've got a hijackware infection on your
>>> hands.
>>>
>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its current
>>> state!
>>> --
>>> ~PA Bear
>>>
>>> Dave wrote:
>>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512.
>>>> The
>>>> problem did NOT persist when browsing in this version.
>>>>
>>>> When I tried to open http://windowsupdate.microsoft.com the "Page could
>>>> not
>>>> be displayed." I will try later and follow the balance of your
>>>> instructions.
>>>>
>>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>>
>>>>> 2. Now uninstall IE8 & reboot twice.
>>>>>
>>>>> . How to uninstall or remove Internet Explorer 8
>>>>> http://support.microsoft.com/kb/957700
>>>>>
>>>>> 3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com
>>>>> |
>>>>> Select CUSTOM and scan | Install any Critical Security Updates offered
>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>>> Optional
>>>>> Software updates category on the left-hand side of the scan results
>>>>> window, install it to take full advantage of IE7's enhanced security.
>>>>>
>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
>>>>> update again").
>>>>>
>>>>> 4. Reset IE7's Advanced settings per
>>>>> http://support.microsoft.com/kb/923737
>>>>>
>>>>> 5. Test: Does the behavior persist now?
>>>>>
>>>>>
>>>>> Dave wrote:
>>>>>> Not positive, but I think the sequence would have been IE 7, then
>>>>>> SP3,
>>>>>> and
>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>>> bought
>>>>>> it.
>>>>>>
>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>>
>>>>>>> Dave wrote:
>>>>>>>> I do not have any third party tool bars.
>>>>>>>>
>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed. However,
>>>>>>>> I
>>>>>>>> don't
>>>>>>>> see how that could be an issue because that was done over a year
>>>>>>>> ago
>>>>>>>> and
>>>>>>>> my
>>>>>>>> current problem just began three days ago.
>>>>>>>>
>>>>>>>> Neither Norton nor McAfee were installed on the computer. I ordered
>>>>>>>> it
>>>>>>>> with
>>>>>>>> the Trend Micro installed.
>>>>>>>>
>>>>>>>> I have not done a Repair Install.
>>>>>>>>
>>>>>>>>> What third-party tool bars are installed?
>>>>>>>>>
>>>>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>>>>> background
>>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>>
>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>>> wasn't
>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't matter
>>>>>>>>> if
>>>>>>>>> you
>>>>>>>>> never used or Activated it.)
>>>>>>>>>
>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>>
>>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>>
>>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>>
>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription
>>>>>>>>>> is
>>>>>>>>>> current
>>>>>>>>>> and updates are run daily.
>>>>>>>>>>
>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>>> purchased.
>>>>>>>>>>
>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>>
>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>>> Internet
>>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>>
>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>>> [Applies
>>>>>>>>>>> to
>>>>>>>>>>> IE7
>>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>>
>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>>>>>> (RIES)?
>>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>>
>>>>>>>>>>> 3. What anti-virus application or security suite is installed
>>>>>>>>>>> and
>>>>>>>>>>> is
>>>>>>>>>>> your
>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>> than
>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>> these
>>>>>>>>>>> applications running in the background when you installed IE8?
>>>>>>>>>>>
>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
>>>>>>>>>>> installed
>>>>>>>>>>> on
>>>>>>>>>>> this
>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>>>> you
>>>>>>>>>>> bought
>>>>>>>>>>> it)?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>> I am using:
>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>>
>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
>>>>>>>>>>>> then
>>>>>>>>>>>> my
>>>>>>>>>>>> Home
>>>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
>>>>>>>>>>>> the
>>>>>>>>>>>> Home
>>>>>>>>>>>> Page
>>>>>>>>>>>> from re-opening.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>

 

[Leonard Grey]

"Eighty two year old people are not mentally equipped to deal with these
problems."

My father and uncle disagree with you.

You're no less intelligent now than you were 50 years ago. You're
probably a lot more intelligent.
---
Leonard Grey
Errare humanum est

Dave wrote:
> Thank you for all your interest and help. I will pursue this with a
> local technician.
>
> However, I have an Acronis Tru Image full system backup which is from
> five days before my problem began. Would restoring this backup to my
> system resolve the IE problem?
>
> Eighty two year old people are not mentally equipped to deal with these
> problems. As Martin Luther once said, "Antiquity is no help against
> stupidity."
> --
> Dave
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> newslRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
>> We do not work with any sort of logs in the public newsgroups.
>>
>> HijackThis is of limited use these days but you should be running HJT
>> v2.0.4 now.
>>
>> There is a very good chance that you are seeing the effects of a
>> hijackware infection!
>>
>> Microsoft PCSafety provides home users (only) with no-charge support
>> in dealing with malware infections such as viruses, spyware (including
>> unwanted software), and adware.
>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>
>> Also available via the Consumer Security Support home page:
>> https://consumersecuritysupport.microsoft.com/
>>
>> Otherwise...
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/malwareremove/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>> the MSRT on a non-infected machine, then transfer MRT.EXE to the
>> infected machine and rename it to SCAN.EXE before running it.
>>
>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 2b. Vista or Win7=> Run this scan instead:
>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>
>> 3. Now run a thorough check for hijackware, including posting
>> requested logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>
>> I can recommend the expert assistance offered in these forums:
>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php, and
>> http://aumha.net/viewforum.php?f=30
>>
>> If these procedures look too complex - and there is no shame in
>> admitting this isn't your cup of tea - take the machine to a local,
>> reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad)
>> computer repair shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Dave wrote:
>>> Still no joy and I'm not sure how to proceed. I am grateful for your
>>> interest and effort. Here's a copy of my HiJack This Log:
>>>
>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
>>> Scan saved at 9:50:07 AM, on 5/26/2010
>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
>>> Boot mode: Normal
>> <snip>
>>>
>>>> That Windows Update page error is not good news, I'm afraid.
>>>>
>>>> First read these two KB articles:
>>>>
>>>> Error message when you try to install updates from the Windows
>>>> Update Web
>>>> site on a Windows XP-based computer: "Windows Update has encountered an
>>>> error and cannot display the requested page":
>>>> http://support.microsoft.com/kb/914226
>>>>
>>>> You receive a "Windows Update has encountered an error and cannot
>>>> display
>>>> the requested page" error message when you try to install an update
>>>> http://support.microsoft.com/kb/883614
>>>>
>>>> The Fix It in the following KB automagically performs all of the
>>>> Resolutions/Troubleshooting in both of the above KBs:
>>>>
>>>> How do I reset Windows Update components?
>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
>>>> DEFAULT and AGGRESSIVE modes, then reboot]
>>>> http://support.microsoft.com/kb/971058
>>>>
>>>> If still no joy, chances are you've got a hijackware infection on your
>>>> hands.
>>>>
>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
>>>> current
>>>> state!
>>>> --
>>>> ~PA Bear
>>>>
>>>> Dave wrote:
>>>>> When I uninstalled IE8 my system was returned to ver.
>>>>> 6.0.2900.5512. The
>>>>> problem did NOT persist when browsing in this version.
>>>>>
>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
>>>>> could
>>>>> not
>>>>> be displayed." I will try later and follow the balance of your
>>>>> instructions.
>>>>>
>>>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>>>
>>>>>> 2. Now uninstall IE8 & reboot twice.
>>>>>>
>>>>>> . How to uninstall or remove Internet Explorer 8
>>>>>> http://support.microsoft.com/kb/957700
>>>>>>
>>>>>> 3. Open Internet Explorer (only) to
>>>>>> http://windowsupdate.microsoft.com |
>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>> offered
>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>>>> Optional
>>>>>> Software updates category on the left-hand side of the scan results
>>>>>> window, install it to take full advantage of IE7's enhanced security.
>>>>>>
>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
>>>>>> update again").
>>>>>>
>>>>>> 4. Reset IE7's Advanced settings per
>>>>>> http://support.microsoft.com/kb/923737
>>>>>>
>>>>>> 5. Test: Does the behavior persist now?
>>>>>>
>>>>>>
>>>>>> Dave wrote:
>>>>>>> Not positive, but I think the sequence would have been IE 7, then
>>>>>>> SP3,
>>>>>>> and
>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>>>> bought
>>>>>>> it.
>>>>>>>
>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>>>
>>>>>>>> Dave wrote:
>>>>>>>>> I do not have any third party tool bars.
>>>>>>>>>
>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
>>>>>>>>> However, I
>>>>>>>>> don't
>>>>>>>>> see how that could be an issue because that was done over a
>>>>>>>>> year ago
>>>>>>>>> and
>>>>>>>>> my
>>>>>>>>> current problem just began three days ago.
>>>>>>>>>
>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
>>>>>>>>> ordered
>>>>>>>>> it
>>>>>>>>> with
>>>>>>>>> the Trend Micro installed.
>>>>>>>>>
>>>>>>>>> I have not done a Repair Install.
>>>>>>>>>
>>>>>>>>>> What third-party tool bars are installed?
>>>>>>>>>>
>>>>>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>>>>>> background
>>>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>>>
>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>>>> wasn't
>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
>>>>>>>>>> matter if
>>>>>>>>>> you
>>>>>>>>>> never used or Activated it.)
>>>>>>>>>>
>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>>>
>>>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>>>
>>>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>>>
>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . .
>>>>>>>>>>> subscription is
>>>>>>>>>>> current
>>>>>>>>>>> and updates are run daily.
>>>>>>>>>>>
>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>>>> purchased.
>>>>>>>>>>>
>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>>>
>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>>>> Internet
>>>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>>>
>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>>>> [Applies
>>>>>>>>>>>> to
>>>>>>>>>>>> IE7
>>>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>>>
>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>>>>>>> (RIES)?
>>>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>>>
>>>>>>>>>>>> 3. What anti-virus application or security suite is
>>>>>>>>>>>> installed and
>>>>>>>>>>>> is
>>>>>>>>>>>> your
>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>> than
>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>>> these
>>>>>>>>>>>> applications running in the background when you installed IE8?
>>>>>>>>>>>>
>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
>>>>>>>>>>>> installed
>>>>>>>>>>>> on
>>>>>>>>>>>> this
>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>>>>> you
>>>>>>>>>>>> bought
>>>>>>>>>>>> it)?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>>> I am using:
>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>>>
>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
>>>>>>>>>>>>> then
>>>>>>>>>>>>> my
>>>>>>>>>>>>> Home
>>>>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
>>>>>>>>>>>>> the
>>>>>>>>>>>>> Home
>>>>>>>>>>>>> Page
>>>>>>>>>>>>> from re-opening.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>

 

[PA Bear [MS MVP]]

> However, I have an Acronis Tru Image full system backup which is from five
> days before my problem began. Would restoring this backup to my system
> resolve the IE problem?

As June Allyson used to say, "Depends."

Dave wrote:
> Thank you for all your interest and help. I will pursue this with a local
> technician.
>
> However, I have an Acronis Tru Image full system backup which is from five
> days before my problem began. Would restoring this backup to my system
> resolve the IE problem?
>
> Eighty two year old people are not mentally equipped to deal with these
> problems. As Martin Luther once said, "Antiquity is no help against
> stupidity."
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> newslRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
>> We do not work with any sort of logs in the public newsgroups.
>>
>> HijackThis is of limited use these days but you should be running HJT
>> v2.0.4 now.
>>
>> There is a very good chance that you are seeing the effects of a
>> hijackware infection!
>>
>> Microsoft PCSafety provides home users (only) with no-charge support in
>> dealing with malware infections such as viruses, spyware (including
>> unwanted software), and adware.
>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>
>> Also available via the Consumer Security Support home page:
>> https://consumersecuritysupport.microsoft.com/
>>
>> Otherwise...
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/malwareremove/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 2b. Vista or Win7=> Run this scan instead:
>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>
>> 3. Now run a thorough check for hijackware, including posting requested
>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>
>> I can recommend the expert assistance offered in these forums:
>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php, and
>> http://aumha.net/viewforum.php?f=30
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>> shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Dave wrote:
>>> Still no joy and I'm not sure how to proceed. I am grateful for your
>>> interest and effort. Here's a copy of my HiJack This Log:
>>>
>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
>>> Scan saved at 9:50:07 AM, on 5/26/2010
>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
>>> Boot mode: Normal
>> <snip>
>>>
>>>> That Windows Update page error is not good news, I'm afraid.
>>>>
>>>> First read these two KB articles:
>>>>
>>>> Error message when you try to install updates from the Windows Update
>>>> Web
>>>> site on a Windows XP-based computer: "Windows Update has encountered an
>>>> error and cannot display the requested page":
>>>> http://support.microsoft.com/kb/914226
>>>>
>>>> You receive a "Windows Update has encountered an error and cannot
>>>> display
>>>> the requested page" error message when you try to install an update
>>>> http://support.microsoft.com/kb/883614
>>>>
>>>> The Fix It in the following KB automagically performs all of the
>>>> Resolutions/Troubleshooting in both of the above KBs:
>>>>
>>>> How do I reset Windows Update components?
>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
>>>> DEFAULT and AGGRESSIVE modes, then reboot]
>>>> http://support.microsoft.com/kb/971058
>>>>
>>>> If still no joy, chances are you've got a hijackware infection on your
>>>> hands.
>>>>
>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
>>>> current
>>>> state!
>>>> --
>>>> ~PA Bear
>>>>
>>>> Dave wrote:
>>>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512.
>>>>> The
>>>>> problem did NOT persist when browsing in this version.
>>>>>
>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
>>>>> could
>>>>> not
>>>>> be displayed." I will try later and follow the balance of your
>>>>> instructions.
>>>>>
>>>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>>>
>>>>>> 2. Now uninstall IE8 & reboot twice.
>>>>>>
>>>>>> . How to uninstall or remove Internet Explorer 8
>>>>>> http://support.microsoft.com/kb/957700
>>>>>>
>>>>>> 3. Open Internet Explorer (only) to
>>>>>> http://windowsupdate.microsoft.com
>>>>>>>
>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>> offered
>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>>>> Optional
>>>>>> Software updates category on the left-hand side of the scan results
>>>>>> window, install it to take full advantage of IE7's enhanced security.
>>>>>>
>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
>>>>>> update again").
>>>>>>
>>>>>> 4. Reset IE7's Advanced settings per
>>>>>> http://support.microsoft.com/kb/923737
>>>>>>
>>>>>> 5. Test: Does the behavior persist now?
>>>>>>
>>>>>>
>>>>>> Dave wrote:
>>>>>>> Not positive, but I think the sequence would have been IE 7, then
>>>>>>> SP3,
>>>>>>> and
>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>>>> bought
>>>>>>> it.
>>>>>>>
>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>>>
>>>>>>>> Dave wrote:
>>>>>>>>> I do not have any third party tool bars.
>>>>>>>>>
>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed. However,
>>>>>>>>> I
>>>>>>>>> don't
>>>>>>>>> see how that could be an issue because that was done over a year
>>>>>>>>> ago
>>>>>>>>> and
>>>>>>>>> my
>>>>>>>>> current problem just began three days ago.
>>>>>>>>>
>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
>>>>>>>>> ordered
>>>>>>>>> it
>>>>>>>>> with
>>>>>>>>> the Trend Micro installed.
>>>>>>>>>
>>>>>>>>> I have not done a Repair Install.
>>>>>>>>>
>>>>>>>>>> What third-party tool bars are installed?
>>>>>>>>>>
>>>>>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>>>>>> background
>>>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>>>
>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>>>> wasn't
>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't matter
>>>>>>>>>> if
>>>>>>>>>> you
>>>>>>>>>> never used or Activated it.)
>>>>>>>>>>
>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>>>
>>>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>>>
>>>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>>>
>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription
>>>>>>>>>>> is
>>>>>>>>>>> current
>>>>>>>>>>> and updates are run daily.
>>>>>>>>>>>
>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>>>> purchased.
>>>>>>>>>>>
>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>>>
>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>>>> Internet
>>>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>>>
>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>>>> [Applies
>>>>>>>>>>>> to
>>>>>>>>>>>> IE7
>>>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>>>
>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>>>>>>> (RIES)?
>>>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>>>
>>>>>>>>>>>> 3. What anti-virus application or security suite is installed
>>>>>>>>>>>> and
>>>>>>>>>>>> is
>>>>>>>>>>>> your
>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>> than
>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>>> these
>>>>>>>>>>>> applications running in the background when you installed IE8?
>>>>>>>>>>>>
>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
>>>>>>>>>>>> installed
>>>>>>>>>>>> on
>>>>>>>>>>>> this
>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>>>>> you
>>>>>>>>>>>> bought
>>>>>>>>>>>> it)?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>>> I am using:
>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>>>
>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
>>>>>>>>>>>>> then
>>>>>>>>>>>>> my
>>>>>>>>>>>>> Home
>>>>>>>>>>>>> page immediately re-opens. I would like to know how to prevent
>>>>>>>>>>>>> the
>>>>>>>>>>>>> Home
>>>>>>>>>>>>> Page
>>>>>>>>>>>>> from re-opening.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks

 

[Dave]

How about if I re format my hard drive and then restore the backup?

---
Dave

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:ePUkPaV$KHA.5536@TK2MSFTNGP02.phx.gbl...
>> However, I have an Acronis Tru Image full system backup which is from
>> five
>> days before my problem began. Would restoring this backup to my system
>> resolve the IE problem?
>
> As June Allyson used to say, "Depends."
>
> Dave wrote:
>> Thank you for all your interest and help. I will pursue this with a local
>> technician.
>>
>> However, I have an Acronis Tru Image full system backup which is from
>> five
>> days before my problem began. Would restoring this backup to my system
>> resolve the IE problem?
>>
>> Eighty two year old people are not mentally equipped to deal with these
>> problems. As Martin Luther once said, "Antiquity is no help against
>> stupidity."
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> newslRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
>>> We do not work with any sort of logs in the public newsgroups.
>>>
>>> HijackThis is of limited use these days but you should be running HJT
>>> v2.0.4 now.
>>>
>>> There is a very good chance that you are seeing the effects of a
>>> hijackware infection!
>>>
>>> Microsoft PCSafety provides home users (only) with no-charge support in
>>> dealing with malware infections such as viruses, spyware (including
>>> unwanted software), and adware.
>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>>
>>> Also available via the Consumer Security Support home page:
>>> https://consumersecuritysupport.microsoft.com/
>>>
>>> Otherwise...
>>>
>>> 1. See if you can download/run the MSRT manually:
>>> http://www.microsoft.com/security/malwareremove/default.mspx
>>>
>>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>> machine and rename it to SCAN.EXE before running it.
>>>
>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>>> (only!) in Safe Mode with Networking, if need be:
>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>
>>> 2b. Vista or Win7=> Run this scan instead:
>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>>
>>> 3. Now run a thorough check for hijackware, including posting requested
>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>>
>>> I can recommend the expert assistance offered in these forums:
>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>> http://www.dslreports.com/forum/cleanup,
>>> http://www.bluetack.co.uk/forums/index.php, and
>>> http://aumha.net/viewforum.php?f=30
>>>
>>> If these procedures look too complex - and there is no shame in
>>> admitting
>>> this isn't your cup of tea - take the machine to a local, reputable and
>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>>> shop.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Dave wrote:
>>>> Still no joy and I'm not sure how to proceed. I am grateful for your
>>>> interest and effort. Here's a copy of my HiJack This Log:
>>>>
>>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
>>>> Scan saved at 9:50:07 AM, on 5/26/2010
>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
>>>> Boot mode: Normal
>>> <snip>
>>>>
>>>>> That Windows Update page error is not good news, I'm afraid.
>>>>>
>>>>> First read these two KB articles:
>>>>>
>>>>> Error message when you try to install updates from the Windows Update
>>>>> Web
>>>>> site on a Windows XP-based computer: "Windows Update has encountered
>>>>> an
>>>>> error and cannot display the requested page":
>>>>> http://support.microsoft.com/kb/914226
>>>>>
>>>>> You receive a "Windows Update has encountered an error and cannot
>>>>> display
>>>>> the requested page" error message when you try to install an update
>>>>> http://support.microsoft.com/kb/883614
>>>>>
>>>>> The Fix It in the following KB automagically performs all of the
>>>>> Resolutions/Troubleshooting in both of the above KBs:
>>>>>
>>>>> How do I reset Windows Update components?
>>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It
>>>>> in
>>>>> DEFAULT and AGGRESSIVE modes, then reboot]
>>>>> http://support.microsoft.com/kb/971058
>>>>>
>>>>> If still no joy, chances are you've got a hijackware infection on your
>>>>> hands.
>>>>>
>>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
>>>>> current
>>>>> state!
>>>>> --
>>>>> ~PA Bear
>>>>>
>>>>> Dave wrote:
>>>>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512.
>>>>>> The
>>>>>> problem did NOT persist when browsing in this version.
>>>>>>
>>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
>>>>>> could
>>>>>> not
>>>>>> be displayed." I will try later and follow the balance of your
>>>>>> instructions.
>>>>>>
>>>>>>> 1. Temporarily disable all Trend Micro components (i.e., anti-virus;
>>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>>>>
>>>>>>> 2. Now uninstall IE8 & reboot twice.
>>>>>>>
>>>>>>> . How to uninstall or remove Internet Explorer 8
>>>>>>> http://support.microsoft.com/kb/957700
>>>>>>>
>>>>>>> 3. Open Internet Explorer (only) to
>>>>>>> http://windowsupdate.microsoft.com
>>>>>>>>
>>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>>> offered
>>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>>>>> Optional
>>>>>>> Software updates category on the left-hand side of the scan results
>>>>>>> window, install it to take full advantage of IE7's enhanced
>>>>>>> security.
>>>>>>>
>>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me this
>>>>>>> update again").
>>>>>>>
>>>>>>> 4. Reset IE7's Advanced settings per
>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>
>>>>>>> 5. Test: Does the behavior persist now?
>>>>>>>
>>>>>>>
>>>>>>> Dave wrote:
>>>>>>>> Not positive, but I think the sequence would have been IE 7, then
>>>>>>>> SP3,
>>>>>>>> and
>>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>>>>> bought
>>>>>>>> it.
>>>>>>>>
>>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>>>>
>>>>>>>>> Dave wrote:
>>>>>>>>>> I do not have any third party tool bars.
>>>>>>>>>>
>>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
>>>>>>>>>> However,
>>>>>>>>>> I
>>>>>>>>>> don't
>>>>>>>>>> see how that could be an issue because that was done over a year
>>>>>>>>>> ago
>>>>>>>>>> and
>>>>>>>>>> my
>>>>>>>>>> current problem just began three days ago.
>>>>>>>>>>
>>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
>>>>>>>>>> ordered
>>>>>>>>>> it
>>>>>>>>>> with
>>>>>>>>>> the Trend Micro installed.
>>>>>>>>>>
>>>>>>>>>> I have not done a Repair Install.
>>>>>>>>>>
>>>>>>>>>>> What third-party tool bars are installed?
>>>>>>>>>>>
>>>>>>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>>>>>>> background
>>>>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>>>>
>>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>>>>> wasn't
>>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
>>>>>>>>>>> matter
>>>>>>>>>>> if
>>>>>>>>>>> you
>>>>>>>>>>> never used or Activated it.)
>>>>>>>>>>>
>>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>>>>
>>>>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>>>>
>>>>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>>>>
>>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . . subscription
>>>>>>>>>>>> is
>>>>>>>>>>>> current
>>>>>>>>>>>> and updates are run daily.
>>>>>>>>>>>>
>>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>>>>> purchased.
>>>>>>>>>>>>
>>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>>>>
>>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>>>>> Internet
>>>>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>>>>
>>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>>>>> [Applies
>>>>>>>>>>>>> to
>>>>>>>>>>>>> IE7
>>>>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>>>>
>>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
>>>>>>>>>>>>> (RIES)?
>>>>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>>>>
>>>>>>>>>>>>> 3. What anti-virus application or security suite is installed
>>>>>>>>>>>>> and
>>>>>>>>>>>>> is
>>>>>>>>>>>>> your
>>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>>> than
>>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>>>> these
>>>>>>>>>>>>> applications running in the background when you installed IE8?
>>>>>>>>>>>>>
>>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
>>>>>>>>>>>>> installed
>>>>>>>>>>>>> on
>>>>>>>>>>>>> this
>>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
>>>>>>>>>>>>> when
>>>>>>>>>>>>> you
>>>>>>>>>>>>> bought
>>>>>>>>>>>>> it)?
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>>>> I am using:
>>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens and
>>>>>>>>>>>>>> then
>>>>>>>>>>>>>> my
>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>> page immediately re-opens. I would like to know how to
>>>>>>>>>>>>>> prevent
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>> Page
>>>>>>>>>>>>>> from re-opening.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>

 

[PA Bear [MS MVP]]

How about if you formatt the HDD & do a clean install of Windows?

Dave wrote:
> How about if I re format my hard drive and then restore the backup?
>
> ---
> Dave
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:ePUkPaV$KHA.5536@TK2MSFTNGP02.phx.gbl...
>>> However, I have an Acronis Tru Image full system backup which is from
>>> five
>>> days before my problem began. Would restoring this backup to my system
>>> resolve the IE problem?
>>
>> As June Allyson used to say, "Depends."
>>
>> Dave wrote:
>>> Thank you for all your interest and help. I will pursue this with a
>>> local
>>> technician.
>>>
>>> However, I have an Acronis Tru Image full system backup which is from
>>> five
>>> days before my problem began. Would restoring this backup to my system
>>> resolve the IE problem?
>>>
>>> Eighty two year old people are not mentally equipped to deal with these
>>> problems. As Martin Luther once said, "Antiquity is no help against
>>> stupidity."
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>> newslRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
>>>> We do not work with any sort of logs in the public newsgroups.
>>>>
>>>> HijackThis is of limited use these days but you should be running HJT
>>>> v2.0.4 now.
>>>>
>>>> There is a very good chance that you are seeing the effects of a
>>>> hijackware infection!
>>>>
>>>> Microsoft PCSafety provides home users (only) with no-charge support in
>>>> dealing with malware infections such as viruses, spyware (including
>>>> unwanted software), and adware.
>>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>>>
>>>> Also available via the Consumer Security Support home page:
>>>> https://consumersecuritysupport.microsoft.com/
>>>>
>>>> Otherwise...
>>>>
>>>> 1. See if you can download/run the MSRT manually:
>>>> http://www.microsoft.com/security/malwareremove/default.mspx
>>>>
>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>>>> the
>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>>> machine and rename it to SCAN.EXE before running it.
>>>>
>>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>>>> (only!) in Safe Mode with Networking, if need be:
>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>
>>>> 2b. Vista or Win7=> Run this scan instead:
>>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>>>
>>>> 3. Now run a thorough check for hijackware, including posting requested
>>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>>>
>>>> I can recommend the expert assistance offered in these forums:
>>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>>> http://www.dslreports.com/forum/cleanup,
>>>> http://www.bluetack.co.uk/forums/index.php, and
>>>> http://aumha.net/viewforum.php?f=30
>>>>
>>>> If these procedures look too complex - and there is no shame in
>>>> admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>>>> shop.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> Dave wrote:
>>>>> Still no joy and I'm not sure how to proceed. I am grateful for your
>>>>> interest and effort. Here's a copy of my HiJack This Log:
>>>>>
>>>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
>>>>> Scan saved at 9:50:07 AM, on 5/26/2010
>>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
>>>>> Boot mode: Normal
>>>> <snip>
>>>>>
>>>>>> That Windows Update page error is not good news, I'm afraid.
>>>>>>
>>>>>> First read these two KB articles:
>>>>>>
>>>>>> Error message when you try to install updates from the Windows Update
>>>>>> Web
>>>>>> site on a Windows XP-based computer: "Windows Update has encountered
>>>>>> an
>>>>>> error and cannot display the requested page":
>>>>>> http://support.microsoft.com/kb/914226
>>>>>>
>>>>>> You receive a "Windows Update has encountered an error and cannot
>>>>>> display
>>>>>> the requested page" error message when you try to install an update
>>>>>> http://support.microsoft.com/kb/883614
>>>>>>
>>>>>> The Fix It in the following KB automagically performs all of the
>>>>>> Resolutions/Troubleshooting in both of the above KBs:
>>>>>>
>>>>>> How do I reset Windows Update components?
>>>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It
>>>>>> in
>>>>>> DEFAULT and AGGRESSIVE modes, then reboot]
>>>>>> http://support.microsoft.com/kb/971058
>>>>>>
>>>>>> If still no joy, chances are you've got a hijackware infection on
>>>>>> your
>>>>>> hands.
>>>>>>
>>>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
>>>>>> current
>>>>>> state!
>>>>>> --
>>>>>> ~PA Bear
>>>>>>
>>>>>> Dave wrote:
>>>>>>> When I uninstalled IE8 my system was returned to ver. 6.0.2900.5512.
>>>>>>> The
>>>>>>> problem did NOT persist when browsing in this version.
>>>>>>>
>>>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
>>>>>>> could
>>>>>>> not
>>>>>>> be displayed." I will try later and follow the balance of your
>>>>>>> instructions.
>>>>>>>
>>>>>>>> 1. Temporarily disable all Trend Micro components (i.e.,
>>>>>>>> anti-virus;
>>>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>>>>>
>>>>>>>> 2. Now uninstall IE8 & reboot twice.
>>>>>>>>
>>>>>>>> . How to uninstall or remove Internet Explorer 8
>>>>>>>> http://support.microsoft.com/kb/957700
>>>>>>>>
>>>>>>>> 3. Open Internet Explorer (only) to
>>>>>>>> http://windowsupdate.microsoft.com
>>>>>>>>>
>>>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>>>> offered
>>>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>>>>>> Optional
>>>>>>>> Software updates category on the left-hand side of the scan results
>>>>>>>> window, install it to take full advantage of IE7's enhanced
>>>>>>>> security.
>>>>>>>>
>>>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me
>>>>>>>> this
>>>>>>>> update again").
>>>>>>>>
>>>>>>>> 4. Reset IE7's Advanced settings per
>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>
>>>>>>>> 5. Test: Does the behavior persist now?
>>>>>>>>
>>>>>>>>
>>>>>>>> Dave wrote:
>>>>>>>>> Not positive, but I think the sequence would have been IE 7, then
>>>>>>>>> SP3,
>>>>>>>>> and
>>>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>>>>>> bought
>>>>>>>>> it.
>>>>>>>>>
>>>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>>>>>
>>>>>>>>>> Dave wrote:
>>>>>>>>>>> I do not have any third party tool bars.
>>>>>>>>>>>
>>>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
>>>>>>>>>>> However,
>>>>>>>>>>> I
>>>>>>>>>>> don't
>>>>>>>>>>> see how that could be an issue because that was done over a year
>>>>>>>>>>> ago
>>>>>>>>>>> and
>>>>>>>>>>> my
>>>>>>>>>>> current problem just began three days ago.
>>>>>>>>>>>
>>>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
>>>>>>>>>>> ordered
>>>>>>>>>>> it
>>>>>>>>>>> with
>>>>>>>>>>> the Trend Micro installed.
>>>>>>>>>>>
>>>>>>>>>>> I have not done a Repair Install.
>>>>>>>>>>>
>>>>>>>>>>>> What third-party tool bars are installed?
>>>>>>>>>>>>
>>>>>>>>>>>> Were all Trend Micro Internet Security processes running in the
>>>>>>>>>>>> background
>>>>>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>>>>>
>>>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>>>>>> wasn't
>>>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
>>>>>>>>>>>> matter
>>>>>>>>>>>> if
>>>>>>>>>>>> you
>>>>>>>>>>>> never used or Activated it.)
>>>>>>>>>>>>
>>>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>>>>>
>>>>>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>>>>>
>>>>>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>>>>>
>>>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . .
>>>>>>>>>>>>> subscription
>>>>>>>>>>>>> is
>>>>>>>>>>>>> current
>>>>>>>>>>>>> and updates are run daily.
>>>>>>>>>>>>>
>>>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>>>>>> purchased.
>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>>>>>> Internet
>>>>>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>>>>>> [Applies
>>>>>>>>>>>>>> to
>>>>>>>>>>>>>> IE7
>>>>>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced
>>>>>>>>>>>>>> settings
>>>>>>>>>>>>>> (RIES)?
>>>>>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 3. What anti-virus application or security suite is installed
>>>>>>>>>>>>>> and
>>>>>>>>>>>>>> is
>>>>>>>>>>>>>> your
>>>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>>>> than
>>>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>>>>> these
>>>>>>>>>>>>>> applications running in the background when you installed
>>>>>>>>>>>>>> IE8?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>> on
>>>>>>>>>>>>>> this
>>>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
>>>>>>>>>>>>>> when
>>>>>>>>>>>>>> you
>>>>>>>>>>>>>> bought
>>>>>>>>>>>>>> it)?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>>>>> I am using:
>>>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens
>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>> then
>>>>>>>>>>>>>>> my
>>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>>> page immediately re-opens. I would like to know how to
>>>>>>>>>>>>>>> prevent
>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>>> Page
>>>>>>>>>>>>>>> from re-opening.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks

 

[Dave]

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eARGFAc$KHA.5536@TK2MSFTNGP02.phx.gbl...
> How about if you formatt the HDD & do a clean install of Windows?
>
> Dave wrote:
>> How about if I re format my hard drive and then restore the backup?
>>
>> ---
>> Dave
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:ePUkPaV$KHA.5536@TK2MSFTNGP02.phx.gbl...
>>>> However, I have an Acronis Tru Image full system backup which is from
>>>> five
>>>> days before my problem began. Would restoring this backup to my system
>>>> resolve the IE problem?
>>>
>>> As June Allyson used to say, "Depends."
>>>
>>> Dave wrote:
>>>> Thank you for all your interest and help. I will pursue this with a
>>>> local
>>>> technician.
>>>>
>>>> However, I have an Acronis Tru Image full system backup which is from
>>>> five
>>>> days before my problem began. Would restoring this backup to my system
>>>> resolve the IE problem?
>>>>
>>>> Eighty two year old people are not mentally equipped to deal with these
>>>> problems. As Martin Luther once said, "Antiquity is no help against
>>>> stupidity."
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>> newslRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
>>>>> We do not work with any sort of logs in the public newsgroups.
>>>>>
>>>>> HijackThis is of limited use these days but you should be running HJT
>>>>> v2.0.4 now.
>>>>>
>>>>> There is a very good chance that you are seeing the effects of a
>>>>> hijackware infection!
>>>>>
>>>>> Microsoft PCSafety provides home users (only) with no-charge support
>>>>> in
>>>>> dealing with malware infections such as viruses, spyware (including
>>>>> unwanted software), and adware.
>>>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>>>>
>>>>> Also available via the Consumer Security Support home page:
>>>>> https://consumersecuritysupport.microsoft.com/
>>>>>
>>>>> Otherwise...
>>>>>
>>>>> 1. See if you can download/run the MSRT manually:
>>>>> http://www.microsoft.com/security/malwareremove/default.mspx
>>>>>
>>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>>>>> the
>>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>>>> machine and rename it to SCAN.EXE before running it.
>>>>>
>>>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>>>>> (only!) in Safe Mode with Networking, if need be:
>>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>>
>>>>> 2b. Vista or Win7=> Run this scan instead:
>>>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>>>>
>>>>> 3. Now run a thorough check for hijackware, including posting
>>>>> requested
>>>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>>>>
>>>>> I can recommend the expert assistance offered in these forums:
>>>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>>>> http://www.dslreports.com/forum/cleanup,
>>>>> http://www.bluetack.co.uk/forums/index.php, and
>>>>> http://aumha.net/viewforum.php?f=30
>>>>>
>>>>> If these procedures look too complex - and there is no shame in
>>>>> admitting
>>>>> this isn't your cup of tea - take the machine to a local, reputable
>>>>> and
>>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>>>>> shop.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>
>>>>>
>>>>> Dave wrote:
>>>>>> Still no joy and I'm not sure how to proceed. I am grateful for your
>>>>>> interest and effort. Here's a copy of my HiJack This Log:
>>>>>>
>>>>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
>>>>>> Scan saved at 9:50:07 AM, on 5/26/2010
>>>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>>>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
>>>>>> Boot mode: Normal
>>>>> <snip>
>>>>>>
>>>>>>> That Windows Update page error is not good news, I'm afraid.
>>>>>>>
>>>>>>> First read these two KB articles:
>>>>>>>
>>>>>>> Error message when you try to install updates from the Windows
>>>>>>> Update
>>>>>>> Web
>>>>>>> site on a Windows XP-based computer: "Windows Update has encountered
>>>>>>> an
>>>>>>> error and cannot display the requested page":
>>>>>>> http://support.microsoft.com/kb/914226
>>>>>>>
>>>>>>> You receive a "Windows Update has encountered an error and cannot
>>>>>>> display
>>>>>>> the requested page" error message when you try to install an update
>>>>>>> http://support.microsoft.com/kb/883614
>>>>>>>
>>>>>>> The Fix It in the following KB automagically performs all of the
>>>>>>> Resolutions/Troubleshooting in both of the above KBs:
>>>>>>>
>>>>>>> How do I reset Windows Update components?
>>>>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It
>>>>>>> in
>>>>>>> DEFAULT and AGGRESSIVE modes, then reboot]
>>>>>>> http://support.microsoft.com/kb/971058
>>>>>>>
>>>>>>> If still no joy, chances are you've got a hijackware infection on
>>>>>>> your
>>>>>>> hands.
>>>>>>>
>>>>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
>>>>>>> current
>>>>>>> state!
>>>>>>> --
>>>>>>> ~PA Bear
>>>>>>>
>>>>>>> Dave wrote:
>>>>>>>> When I uninstalled IE8 my system was returned to ver.
>>>>>>>> 6.0.2900.5512.
>>>>>>>> The
>>>>>>>> problem did NOT persist when browsing in this version.
>>>>>>>>
>>>>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
>>>>>>>> could
>>>>>>>> not
>>>>>>>> be displayed." I will try later and follow the balance of your
>>>>>>>> instructions.
>>>>>>>>
>>>>>>>>> 1. Temporarily disable all Trend Micro components (i.e.,
>>>>>>>>> anti-virus;
>>>>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>>>>>>
>>>>>>>>> 2. Now uninstall IE8 & reboot twice.
>>>>>>>>>
>>>>>>>>> . How to uninstall or remove Internet Explorer 8
>>>>>>>>> http://support.microsoft.com/kb/957700
>>>>>>>>>
>>>>>>>>> 3. Open Internet Explorer (only) to
>>>>>>>>> http://windowsupdate.microsoft.com
>>>>>>>>>>
>>>>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>>>>> offered
>>>>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>>>>>>> Optional
>>>>>>>>> Software updates category on the left-hand side of the scan
>>>>>>>>> results
>>>>>>>>> window, install it to take full advantage of IE7's enhanced
>>>>>>>>> security.
>>>>>>>>>
>>>>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me
>>>>>>>>> this
>>>>>>>>> update again").
>>>>>>>>>
>>>>>>>>> 4. Reset IE7's Advanced settings per
>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>
>>>>>>>>> 5. Test: Does the behavior persist now?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dave wrote:
>>>>>>>>>> Not positive, but I think the sequence would have been IE 7, then
>>>>>>>>>> SP3,
>>>>>>>>>> and
>>>>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>>>>>>> bought
>>>>>>>>>> it.
>>>>>>>>>>
>>>>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>>>>>>
>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>> I do not have any third party tool bars.
>>>>>>>>>>>>
>>>>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
>>>>>>>>>>>> However,
>>>>>>>>>>>> I
>>>>>>>>>>>> don't
>>>>>>>>>>>> see how that could be an issue because that was done over a
>>>>>>>>>>>> year
>>>>>>>>>>>> ago
>>>>>>>>>>>> and
>>>>>>>>>>>> my
>>>>>>>>>>>> current problem just began three days ago.
>>>>>>>>>>>>
>>>>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
>>>>>>>>>>>> ordered
>>>>>>>>>>>> it
>>>>>>>>>>>> with
>>>>>>>>>>>> the Trend Micro installed.
>>>>>>>>>>>>
>>>>>>>>>>>> I have not done a Repair Install.
>>>>>>>>>>>>
>>>>>>>>>>>>> What third-party tool bars are installed?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Were all Trend Micro Internet Security processes running in
>>>>>>>>>>>>> the
>>>>>>>>>>>>> background
>>>>>>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>>>>>>> wasn't
>>>>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
>>>>>>>>>>>>> matter
>>>>>>>>>>>>> if
>>>>>>>>>>>>> you
>>>>>>>>>>>>> never used or Activated it.)
>>>>>>>>>>>>>
>>>>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . .
>>>>>>>>>>>>>> subscription
>>>>>>>>>>>>>> is
>>>>>>>>>>>>>> current
>>>>>>>>>>>>>> and updates are run daily.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>>>>>>> purchased.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>>>>>>> Internet
>>>>>>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>>>>>>> [Applies
>>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>> IE7
>>>>>>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced
>>>>>>>>>>>>>>> settings
>>>>>>>>>>>>>>> (RIES)?
>>>>>>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 3. What anti-virus application or security suite is
>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>> is
>>>>>>>>>>>>>>> your
>>>>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>>>>> than
>>>>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>>>>>> these
>>>>>>>>>>>>>>> applications running in the background when you installed
>>>>>>>>>>>>>>> IE8?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>> on
>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
>>>>>>>>>>>>>>> when
>>>>>>>>>>>>>>> you
>>>>>>>>>>>>>>> bought
>>>>>>>>>>>>>>> it)?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>>>>>> I am using:
>>>>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens
>>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>>> then
>>>>>>>>>>>>>>>> my
>>>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>>>> page immediately re-opens. I would like to know how to
>>>>>>>>>>>>>>>> prevent
>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>>>> Page
>>>>>>>>>>>>>>>> from re-opening.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>