D
Dave
Flightless Bird
I have given up on resolving the problem and have formatted the hard drive
and started over. Just a few more hours and I'll have all document folders,
etc transferred.
Thank you again for all your help and interest . . . you all do a great
service to the novices like me.
----
Dave
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eARGFAc$KHA.5536@TK2MSFTNGP02.phx.gbl...
> How about if you formatt the HDD & do a clean install of Windows?
>
> Dave wrote:
>> How about if I re format my hard drive and then restore the backup?
>>
>> ---
>> Dave
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:ePUkPaV$KHA.5536@TK2MSFTNGP02.phx.gbl...
>>>> However, I have an Acronis Tru Image full system backup which is from
>>>> five
>>>> days before my problem began. Would restoring this backup to my system
>>>> resolve the IE problem?
>>>
>>> As June Allyson used to say, "Depends."
>>>
>>> Dave wrote:
>>>> Thank you for all your interest and help. I will pursue this with a
>>>> local
>>>> technician.
>>>>
>>>> However, I have an Acronis Tru Image full system backup which is from
>>>> five
>>>> days before my problem began. Would restoring this backup to my system
>>>> resolve the IE problem?
>>>>
>>>> Eighty two year old people are not mentally equipped to deal with these
>>>> problems. As Martin Luther once said, "Antiquity is no help against
>>>> stupidity."
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>> news
lRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...
>>>>> We do not work with any sort of logs in the public newsgroups.
>>>>>
>>>>> HijackThis is of limited use these days but you should be running HJT
>>>>> v2.0.4 now.
>>>>>
>>>>> There is a very good chance that you are seeing the effects of a
>>>>> hijackware infection!
>>>>>
>>>>> Microsoft PCSafety provides home users (only) with no-charge support
>>>>> in
>>>>> dealing with malware infections such as viruses, spyware (including
>>>>> unwanted software), and adware.
>>>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>>>>
>>>>> Also available via the Consumer Security Support home page:
>>>>> https://consumersecuritysupport.microsoft.com/
>>>>>
>>>>> Otherwise...
>>>>>
>>>>> 1. See if you can download/run the MSRT manually:
>>>>> http://www.microsoft.com/security/malwareremove/default.mspx
>>>>>
>>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>>>>> the
>>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>>>> machine and rename it to SCAN.EXE before running it.
>>>>>
>>>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>>>>> (only!) in Safe Mode with Networking, if need be:
>>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>>
>>>>> 2b. Vista or Win7=> Run this scan instead:
>>>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>>>>
>>>>> 3. Now run a thorough check for hijackware, including posting
>>>>> requested
>>>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>>>>
>>>>> I can recommend the expert assistance offered in these forums:
>>>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>>>> http://www.dslreports.com/forum/cleanup,
>>>>> http://www.bluetack.co.uk/forums/index.php, and
>>>>> http://aumha.net/viewforum.php?f=30
>>>>>
>>>>> If these procedures look too complex - and there is no shame in
>>>>> admitting
>>>>> this isn't your cup of tea - take the machine to a local, reputable
>>>>> and
>>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>>>>> shop.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>
>>>>>
>>>>> Dave wrote:
>>>>>> Still no joy and I'm not sure how to proceed. I am grateful for your
>>>>>> interest and effort. Here's a copy of my HiJack This Log:
>>>>>>
>>>>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
>>>>>> Scan saved at 9:50:07 AM, on 5/26/2010
>>>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>>>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
>>>>>> Boot mode: Normal
>>>>> <snip>
>>>>>>
>>>>>>> That Windows Update page error is not good news, I'm afraid.
>>>>>>>
>>>>>>> First read these two KB articles:
>>>>>>>
>>>>>>> Error message when you try to install updates from the Windows
>>>>>>> Update
>>>>>>> Web
>>>>>>> site on a Windows XP-based computer: "Windows Update has encountered
>>>>>>> an
>>>>>>> error and cannot display the requested page":
>>>>>>> http://support.microsoft.com/kb/914226
>>>>>>>
>>>>>>> You receive a "Windows Update has encountered an error and cannot
>>>>>>> display
>>>>>>> the requested page" error message when you try to install an update
>>>>>>> http://support.microsoft.com/kb/883614
>>>>>>>
>>>>>>> The Fix It in the following KB automagically performs all of the
>>>>>>> Resolutions/Troubleshooting in both of the above KBs:
>>>>>>>
>>>>>>> How do I reset Windows Update components?
>>>>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It
>>>>>>> in
>>>>>>> DEFAULT and AGGRESSIVE modes, then reboot]
>>>>>>> http://support.microsoft.com/kb/971058
>>>>>>>
>>>>>>> If still no joy, chances are you've got a hijackware infection on
>>>>>>> your
>>>>>>> hands.
>>>>>>>
>>>>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
>>>>>>> current
>>>>>>> state!
>>>>>>> --
>>>>>>> ~PA Bear
>>>>>>>
>>>>>>> Dave wrote:
>>>>>>>> When I uninstalled IE8 my system was returned to ver.
>>>>>>>> 6.0.2900.5512.
>>>>>>>> The
>>>>>>>> problem did NOT persist when browsing in this version.
>>>>>>>>
>>>>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
>>>>>>>> could
>>>>>>>> not
>>>>>>>> be displayed." I will try later and follow the balance of your
>>>>>>>> instructions.
>>>>>>>>
>>>>>>>>> 1. Temporarily disable all Trend Micro components (i.e.,
>>>>>>>>> anti-virus;
>>>>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>>>>>>
>>>>>>>>> 2. Now uninstall IE8 & reboot twice.
>>>>>>>>>
>>>>>>>>> . How to uninstall or remove Internet Explorer 8
>>>>>>>>> http://support.microsoft.com/kb/957700
>>>>>>>>>
>>>>>>>>> 3. Open Internet Explorer (only) to
>>>>>>>>> http://windowsupdate.microsoft.com
>>>>>>>>>>
>>>>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>>>>> offered
>>>>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>>>>>>> Optional
>>>>>>>>> Software updates category on the left-hand side of the scan
>>>>>>>>> results
>>>>>>>>> window, install it to take full advantage of IE7's enhanced
>>>>>>>>> security.
>>>>>>>>>
>>>>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me
>>>>>>>>> this
>>>>>>>>> update again").
>>>>>>>>>
>>>>>>>>> 4. Reset IE7's Advanced settings per
>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>
>>>>>>>>> 5. Test: Does the behavior persist now?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dave wrote:
>>>>>>>>>> Not positive, but I think the sequence would have been IE 7, then
>>>>>>>>>> SP3,
>>>>>>>>>> and
>>>>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>>>>>>> bought
>>>>>>>>>> it.
>>>>>>>>>>
>>>>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>>>>>>
>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>> I do not have any third party tool bars.
>>>>>>>>>>>>
>>>>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
>>>>>>>>>>>> However,
>>>>>>>>>>>> I
>>>>>>>>>>>> don't
>>>>>>>>>>>> see how that could be an issue because that was done over a
>>>>>>>>>>>> year
>>>>>>>>>>>> ago
>>>>>>>>>>>> and
>>>>>>>>>>>> my
>>>>>>>>>>>> current problem just began three days ago.
>>>>>>>>>>>>
>>>>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
>>>>>>>>>>>> ordered
>>>>>>>>>>>> it
>>>>>>>>>>>> with
>>>>>>>>>>>> the Trend Micro installed.
>>>>>>>>>>>>
>>>>>>>>>>>> I have not done a Repair Install.
>>>>>>>>>>>>
>>>>>>>>>>>>> What third-party tool bars are installed?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Were all Trend Micro Internet Security processes running in
>>>>>>>>>>>>> the
>>>>>>>>>>>>> background
>>>>>>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>>>>>>> wasn't
>>>>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
>>>>>>>>>>>>> matter
>>>>>>>>>>>>> if
>>>>>>>>>>>>> you
>>>>>>>>>>>>> never used or Activated it.)
>>>>>>>>>>>>>
>>>>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . .
>>>>>>>>>>>>>> subscription
>>>>>>>>>>>>>> is
>>>>>>>>>>>>>> current
>>>>>>>>>>>>>> and updates are run daily.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>>>>>>> purchased.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>>>>>>> Internet
>>>>>>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>>>>>>> [Applies
>>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>> IE7
>>>>>>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced
>>>>>>>>>>>>>>> settings
>>>>>>>>>>>>>>> (RIES)?
>>>>>>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 3. What anti-virus application or security suite is
>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>> is
>>>>>>>>>>>>>>> your
>>>>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>>>>> than
>>>>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>>>>>> these
>>>>>>>>>>>>>>> applications running in the background when you installed
>>>>>>>>>>>>>>> IE8?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>> on
>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
>>>>>>>>>>>>>>> when
>>>>>>>>>>>>>>> you
>>>>>>>>>>>>>>> bought
>>>>>>>>>>>>>>> it)?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>>>>>> I am using:
>>>>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens
>>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>>> then
>>>>>>>>>>>>>>>> my
>>>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>>>> page immediately re-opens. I would like to know how to
>>>>>>>>>>>>>>>> prevent
>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>>>> Page
>>>>>>>>>>>>>>>> from re-opening.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>
and started over. Just a few more hours and I'll have all document folders,
etc transferred.
Thank you again for all your help and interest . . . you all do a great
service to the novices like me.
----
Dave
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eARGFAc$KHA.5536@TK2MSFTNGP02.phx.gbl...
> How about if you formatt the HDD & do a clean install of Windows?
>
> Dave wrote:
>> How about if I re format my hard drive and then restore the backup?
>>
>> ---
>> Dave
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:ePUkPaV$KHA.5536@TK2MSFTNGP02.phx.gbl...
>>>> However, I have an Acronis Tru Image full system backup which is from
>>>> five
>>>> days before my problem began. Would restoring this backup to my system
>>>> resolve the IE problem?
>>>
>>> As June Allyson used to say, "Depends."
>>>
>>> Dave wrote:
>>>> Thank you for all your interest and help. I will pursue this with a
>>>> local
>>>> technician.
>>>>
>>>> However, I have an Acronis Tru Image full system backup which is from
>>>> five
>>>> days before my problem began. Would restoring this backup to my system
>>>> resolve the IE problem?
>>>>
>>>> Eighty two year old people are not mentally equipped to deal with these
>>>> problems. As Martin Luther once said, "Antiquity is no help against
>>>> stupidity."
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>> news
lRNAzO$KHA.1700@TK2MSFTNGP02.phx.gbl...>>>>> We do not work with any sort of logs in the public newsgroups.
>>>>>
>>>>> HijackThis is of limited use these days but you should be running HJT
>>>>> v2.0.4 now.
>>>>>
>>>>> There is a very good chance that you are seeing the effects of a
>>>>> hijackware infection!
>>>>>
>>>>> Microsoft PCSafety provides home users (only) with no-charge support
>>>>> in
>>>>> dealing with malware infections such as viruses, spyware (including
>>>>> unwanted software), and adware.
>>>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>>>>>
>>>>> Also available via the Consumer Security Support home page:
>>>>> https://consumersecuritysupport.microsoft.com/
>>>>>
>>>>> Otherwise...
>>>>>
>>>>> 1. See if you can download/run the MSRT manually:
>>>>> http://www.microsoft.com/security/malwareremove/default.mspx
>>>>>
>>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>>>>> the
>>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>>>> machine and rename it to SCAN.EXE before running it.
>>>>>
>>>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
>>>>> (only!) in Safe Mode with Networking, if need be:
>>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>>
>>>>> 2b. Vista or Win7=> Run this scan instead:
>>>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
>>>>>
>>>>> 3. Now run a thorough check for hijackware, including posting
>>>>> requested
>>>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>>>>>
>>>>> I can recommend the expert assistance offered in these forums:
>>>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
>>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>>>> http://www.dslreports.com/forum/cleanup,
>>>>> http://www.bluetack.co.uk/forums/index.php, and
>>>>> http://aumha.net/viewforum.php?f=30
>>>>>
>>>>> If these procedures look too complex - and there is no shame in
>>>>> admitting
>>>>> this isn't your cup of tea - take the machine to a local, reputable
>>>>> and
>>>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>>>>> shop.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>
>>>>>
>>>>> Dave wrote:
>>>>>> Still no joy and I'm not sure how to proceed. I am grateful for your
>>>>>> interest and effort. Here's a copy of my HiJack This Log:
>>>>>>
>>>>>> Logfile of Trend Micro HijackThis v2.0.3 (BETA)
>>>>>> Scan saved at 9:50:07 AM, on 5/26/2010
>>>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>>>>> MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
>>>>>> Boot mode: Normal
>>>>> <snip>
>>>>>>
>>>>>>> That Windows Update page error is not good news, I'm afraid.
>>>>>>>
>>>>>>> First read these two KB articles:
>>>>>>>
>>>>>>> Error message when you try to install updates from the Windows
>>>>>>> Update
>>>>>>> Web
>>>>>>> site on a Windows XP-based computer: "Windows Update has encountered
>>>>>>> an
>>>>>>> error and cannot display the requested page":
>>>>>>> http://support.microsoft.com/kb/914226
>>>>>>>
>>>>>>> You receive a "Windows Update has encountered an error and cannot
>>>>>>> display
>>>>>>> the requested page" error message when you try to install an update
>>>>>>> http://support.microsoft.com/kb/883614
>>>>>>>
>>>>>>> The Fix It in the following KB automagically performs all of the
>>>>>>> Resolutions/Troubleshooting in both of the above KBs:
>>>>>>>
>>>>>>> How do I reset Windows Update components?
>>>>>>> [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It
>>>>>>> in
>>>>>>> DEFAULT and AGGRESSIVE modes, then reboot]
>>>>>>> http://support.microsoft.com/kb/971058
>>>>>>>
>>>>>>> If still no joy, chances are you've got a hijackware infection on
>>>>>>> your
>>>>>>> hands.
>>>>>>>
>>>>>>> NB: Do NOT reinstall IE8 or install IE7 with the computer in its
>>>>>>> current
>>>>>>> state!
>>>>>>> --
>>>>>>> ~PA Bear
>>>>>>>
>>>>>>> Dave wrote:
>>>>>>>> When I uninstalled IE8 my system was returned to ver.
>>>>>>>> 6.0.2900.5512.
>>>>>>>> The
>>>>>>>> problem did NOT persist when browsing in this version.
>>>>>>>>
>>>>>>>> When I tried to open http://windowsupdate.microsoft.com the "Page
>>>>>>>> could
>>>>>>>> not
>>>>>>>> be displayed." I will try later and follow the balance of your
>>>>>>>> instructions.
>>>>>>>>
>>>>>>>>> 1. Temporarily disable all Trend Micro components (i.e.,
>>>>>>>>> anti-virus;
>>>>>>>>> anti-spyware; firewall) and then enable the Windows Firewall.
>>>>>>>>>
>>>>>>>>> 2. Now uninstall IE8 & reboot twice.
>>>>>>>>>
>>>>>>>>> . How to uninstall or remove Internet Explorer 8
>>>>>>>>> http://support.microsoft.com/kb/957700
>>>>>>>>>
>>>>>>>>> 3. Open Internet Explorer (only) to
>>>>>>>>> http://windowsupdate.microsoft.com
>>>>>>>>>>
>>>>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>>>>> offered
>>>>>>>>> (e.g., KB980182). If a Root Certificates update is listed in the
>>>>>>>>> Optional
>>>>>>>>> Software updates category on the left-hand side of the scan
>>>>>>>>> results
>>>>>>>>> window, install it to take full advantage of IE7's enhanced
>>>>>>>>> security.
>>>>>>>>>
>>>>>>>>> NB: Do NOT reinstall IE8! Uncheck it & hide it ("Don't show me
>>>>>>>>> this
>>>>>>>>> update again").
>>>>>>>>>
>>>>>>>>> 4. Reset IE7's Advanced settings per
>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>
>>>>>>>>> 5. Test: Does the behavior persist now?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dave wrote:
>>>>>>>>>> Not positive, but I think the sequence would have been IE 7, then
>>>>>>>>>> SP3,
>>>>>>>>>> and
>>>>>>>>>> later upgraded to IE 8. IE 7 was installed on the computer when I
>>>>>>>>>> bought
>>>>>>>>>> it.
>>>>>>>>>>
>>>>>>>>>>> Which was installed first, IE8 (or IE7) or SP3?
>>>>>>>>>>>
>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>> I do not have any third party tool bars.
>>>>>>>>>>>>
>>>>>>>>>>>> Trend Micro was running when IE 8 and SP3 were installed.
>>>>>>>>>>>> However,
>>>>>>>>>>>> I
>>>>>>>>>>>> don't
>>>>>>>>>>>> see how that could be an issue because that was done over a
>>>>>>>>>>>> year
>>>>>>>>>>>> ago
>>>>>>>>>>>> and
>>>>>>>>>>>> my
>>>>>>>>>>>> current problem just began three days ago.
>>>>>>>>>>>>
>>>>>>>>>>>> Neither Norton nor McAfee were installed on the computer. I
>>>>>>>>>>>> ordered
>>>>>>>>>>>> it
>>>>>>>>>>>> with
>>>>>>>>>>>> the Trend Micro installed.
>>>>>>>>>>>>
>>>>>>>>>>>> I have not done a Repair Install.
>>>>>>>>>>>>
>>>>>>>>>>>>> What third-party tool bars are installed?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Were all Trend Micro Internet Security processes running in
>>>>>>>>>>>>> the
>>>>>>>>>>>>> background
>>>>>>>>>>>>> when you installed IE8 and/or SP3?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Are you absolutely certain that a Norton or McAfee free-trial
>>>>>>>>>>>>> wasn't
>>>>>>>>>>>>> preinstalled on the computer when you bought it? (Doesn't
>>>>>>>>>>>>> matter
>>>>>>>>>>>>> if
>>>>>>>>>>>>> you
>>>>>>>>>>>>> never used or Activated it.)
>>>>>>>>>>>>>
>>>>>>>>>>>>> Have you ever had occasion to do a Repair Install of WinXP?
>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1. System is already running in No Add-ons mode
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 2. behavior persists after resetting.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 3. Trend Micro Internet Security 16.120.1004 . . .
>>>>>>>>>>>>>> subscription
>>>>>>>>>>>>>> is
>>>>>>>>>>>>>> current
>>>>>>>>>>>>>> and updates are run daily.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 4. No . . . Trend Micro was installed when the computer was
>>>>>>>>>>>>>> purchased.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 1. Does the behavior persist if start IE in No Add-ons mode?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> => Start | (All) Programs | Accessories | System Tools |
>>>>>>>>>>>>>>> Internet
>>>>>>>>>>>>>>> Explorer (No add-ons).
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode
>>>>>>>>>>>>>>> [Applies
>>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>> IE7
>>>>>>>>>>>>>>> & IE8 in all OSS]
>>>>>>>>>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 2. Does the behavior persist if you Reset IE Advanced
>>>>>>>>>>>>>>> settings
>>>>>>>>>>>>>>> (RIES)?
>>>>>>>>>>>>>>> http://support.microsoft.com/kb/923737
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 3. What anti-virus application or security suite is
>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>> is
>>>>>>>>>>>>>>> your
>>>>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>>>>> than
>>>>>>>>>>>>>>> Defender)? What third-party firewall (if any)? Were any of
>>>>>>>>>>>>>>> these
>>>>>>>>>>>>>>> applications running in the background when you installed
>>>>>>>>>>>>>>> IE8?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 4. Has a(nother) Norton or McAfee application ever been
>>>>>>>>>>>>>>> installed
>>>>>>>>>>>>>>> on
>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
>>>>>>>>>>>>>>> when
>>>>>>>>>>>>>>> you
>>>>>>>>>>>>>>> bought
>>>>>>>>>>>>>>> it)?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dave wrote:
>>>>>>>>>>>>>>>> I am using:
>>>>>>>>>>>>>>>> Windows XP Home, ver 2002, SP3;
>>>>>>>>>>>>>>>> IE 8.0.6001.18702
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> From my Home Page, when I click on a Link, the Link opens
>>>>>>>>>>>>>>>> and
>>>>>>>>>>>>>>>> then
>>>>>>>>>>>>>>>> my
>>>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>>>> page immediately re-opens. I would like to know how to
>>>>>>>>>>>>>>>> prevent
>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>> Home
>>>>>>>>>>>>>>>> Page
>>>>>>>>>>>>>>>> from re-opening.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>