Rob Bushway over at Gottabemobile is right on target: It’s time for Dell and N-Trig to work together to solve the numerous problems that the Dell XT is experiencing, namely false clicks, resume from sleep/hibernation issues, poor multitouch experience, and more. Quite simply the Dell Latitude does not work as advertised. And it definitely does not work well with Windows 7, where pen and multi-touch is a natural.
We’ve been waiting for a long time for properly functioning drivers from Dell for the N-Trig digitizer, and quite frankly to no avail–or at least for me I haven’t found one driver yet that works without crazy quirks. Can I live with the quirks? No. They all but make the Dell Latitude XT a simple notebook that’s best left on a stable tabletop than held in your hand or used while moving about.
From my perspective, the problems aren’t just of Dell’s doings, but are intimately connected with N-Trig, but seeing that all of us have spent good money after bad for the top of the line Latitude XT, it seems like Dell is the place to plead for someone to address the digitizer problems–starting with a properly function, no fuss digitizer driver.
We’re still waiting.
However, I agree with Rob’s reasonable list of Latitude redresses. Personally, I’d swap my old XT for something newer, if it truly functioned better. But I wouldn’t hold my breath. Seems like a significant cash refund or coupon for purchasing any Dell product or competing Dell Tablet PC makes sense to me. If Dell doesn’t want to stand up to the plate and negotiate some kind of solution to this, then maybe it’s class action lawsuit time. I hate to say it, but when you’re a customer that’s played like this, to extract premium dollars for a product that doesn’t function as advertised, I’m not sure what else to do.
I’ll let Rob or someone else take the lead here. Maybe I’m crazy, and a much more reasonable agreement can be worked out. Either way, I’ll say it again: It’s time for Dell to step up and admit that for whatever reason, they didn’t live up to their quality standards–especially for a premium product–and so now they will.