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XP will not run, does not wake

Discussion in 'Windows XP' started by David Kelsey, May 26, 2010.

  1. David Kelsey

    David Kelsey Flightless Bird

    I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    System went to sleep suddenly, and now will not wake. I can run in Safe
    Mode, but 'Normal' results in scrambled screen and revert to safe mode. I
    have restored several times to different dates. Hard drive reports normal,
    and no errors shown in Device Manager. Startup goes through normal Windows
    splash screen, but breaks up at the point when Windows would normally run.
    Screen then goes to sleep, and cannot be woken. This is one of two computers
    on a network - the other is Win XP Pro, and is running normally. I am going
    to try to remove the last Microsoft update and possibly the latest
    Superantispyware update, although the troubles began before this installed
    fully. Any ideas please?

    David Kelsey
     
  2. Bert Hyman

    Bert Hyman Flightless Bird

    In news:E6A9C363-F863-4DFC-86DE-094FC56C8F72@microsoft.com "David
    Kelsey" <david_kelseyNO@SPAMhotmail.com> wrote:

    > Any ideas please?


    Sounds like your video card (or possibly the monitor) might have failed,
    and the screen goes blank when Windows switches to the normal display
    mode after the boot completes.

    The boot sequence and safe mode operate at a lower resolution, and I
    think even use a built-in generic VGA-mode video driver; if I'm wrong
    about this, I'm sure someone will be along in a few minutes to correct
    me :)

    --
    Bert Hyman St. Paul, MN bert@iphouse.com
     
  3. thecreator

    thecreator Flightless Bird

    Hi David,

    From your description of your computer, it is kind of old.

    I would say that your Ram Sticks are overheating and it is freezing when
    it is in Sleep Mode and that's why you can't wake it up. I would also
    replace the Computer BIOS Battery at the same time.

    Replace the hottest Stick of Memory, after you open up the computer.

    How many Memory Sticks are installed?


    --
    thecreator




    "David Kelsey" <david_kelseyNO@SPAMhotmail.com> wrote in message
    news:E6A9C363-F863-4DFC-86DE-094FC56C8F72@microsoft.com...
    >I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    > System went to sleep suddenly, and now will not wake. I can run in Safe
    > Mode, but 'Normal' results in scrambled screen and revert to safe mode. I
    > have restored several times to different dates. Hard drive reports
    > normal, and no errors shown in Device Manager. Startup goes through
    > normal Windows splash screen, but breaks up at the point when Windows
    > would normally run. Screen then goes to sleep, and cannot be woken. This
    > is one of two computers on a network - the other is Win XP Pro, and is
    > running normally. I am going to try to remove the last Microsoft update
    > and possibly the latest Superantispyware update, although the troubles
    > began before this installed fully. Any ideas please?
    >
    > David Kelsey
     
  4. Unknown

    Unknown Flightless Bird

    You most certainly are a creator. A creator of poor diagnosis.
    "thecreator" <thecreator@home.com> wrote in message
    news:u8TrIcR$KHA.3840@TK2MSFTNGP02.phx.gbl...
    > Hi David,
    >
    > From your description of your computer, it is kind of old.
    >
    > I would say that your Ram Sticks are overheating and it is freezing
    > when it is in Sleep Mode and that's why you can't wake it up. I would also
    > replace the Computer BIOS Battery at the same time.
    >
    > Replace the hottest Stick of Memory, after you open up the computer.
    >
    > How many Memory Sticks are installed?
    >
    >
    > --
    > thecreator
    >
    >
    >
    >
    > "David Kelsey" <david_kelseyNO@SPAMhotmail.com> wrote in message
    > news:E6A9C363-F863-4DFC-86DE-094FC56C8F72@microsoft.com...
    >>I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    >> System went to sleep suddenly, and now will not wake. I can run in Safe
    >> Mode, but 'Normal' results in scrambled screen and revert to safe mode.
    >> I have restored several times to different dates. Hard drive reports
    >> normal, and no errors shown in Device Manager. Startup goes through
    >> normal Windows splash screen, but breaks up at the point when Windows
    >> would normally run. Screen then goes to sleep, and cannot be woken. This
    >> is one of two computers on a network - the other is Win XP Pro, and is
    >> running normally. I am going to try to remove the last Microsoft update
    >> and possibly the latest Superantispyware update, although the troubles
    >> began before this installed fully. Any ideas please?
    >>
    >> David Kelsey

    >
    >
     
  5. Olórin

    Olórin Flightless Bird

    Well, feel free to actually advise what you see as the correct one then,
    rather than just making this non-contribution. You know - being
    constructive?

    "Unknown" <unknown@unknown.kom> wrote in message
    news:uBgpkjR$KHA.4308@TK2MSFTNGP04.phx.gbl...
    > You most certainly are a creator. A creator of poor diagnosis.
    > "thecreator" <thecreator@home.com> wrote in message
    > news:u8TrIcR$KHA.3840@TK2MSFTNGP02.phx.gbl...
    >> Hi David,
    >>
    >> From your description of your computer, it is kind of old.
    >>
    >> I would say that your Ram Sticks are overheating and it is freezing
    >> when it is in Sleep Mode and that's why you can't wake it up. I would
    >> also replace the Computer BIOS Battery at the same time.
    >>
    >> Replace the hottest Stick of Memory, after you open up the computer.
    >>
    >> How many Memory Sticks are installed?
    >>
    >>
    >> --
    >> thecreator
    >>
    >>
    >>
    >>
    >> "David Kelsey" <david_kelseyNO@SPAMhotmail.com> wrote in message
    >> news:E6A9C363-F863-4DFC-86DE-094FC56C8F72@microsoft.com...
    >>>I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    >>> System went to sleep suddenly, and now will not wake. I can run in Safe
    >>> Mode, but 'Normal' results in scrambled screen and revert to safe mode.
    >>> I have restored several times to different dates. Hard drive reports
    >>> normal, and no errors shown in Device Manager. Startup goes through
    >>> normal Windows splash screen, but breaks up at the point when Windows
    >>> would normally run. Screen then goes to sleep, and cannot be woken. This
    >>> is one of two computers on a network - the other is Win XP Pro, and is
    >>> running normally. I am going to try to remove the last Microsoft update
    >>> and possibly the latest Superantispyware update, although the troubles
    >>> began before this installed fully. Any ideas please?
    >>>
    >>> David Kelsey

    >>
    >>

    >
    >
     
  6. boatman312

    boatman312 Flightless Bird

    >> "David Kelsey"<david_kelseyNO@SPAMhotmail.com> wrote in message
    >> news:E6A9C363-F863-4DFC-86DE-094FC56C8F72@microsoft.com...
    >>> I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    >>> System went to sleep suddenly, and now will not wake. I can run in Safe
    >>> Mode, but 'Normal' results in scrambled screen and revert to safe mode.
    >>> I have restored several times to different dates. Hard drive reports
    >>> normal, and no errors shown in Device Manager. Startup goes through
    >>> normal Windows splash screen, but breaks up at the point when Windows
    >>> would normally run. Screen then goes to sleep, and cannot be woken. This
    >>> is one of two computers on a network - the other is Win XP Pro, and is
    >>> running normally. I am going to try to remove the last Microsoft update
    >>> and possibly the latest Superantispyware update, although the troubles
    >>> began before this installed fully. Any ideas please?
    >>>
    >>> David Kelsey


    When all else fails, I try a boot from a quality live Linux CD like
    Ubuntu. They are usually good at detecting the video modes available.
    You can also test the rest of the hardware with the included software.
     
  7. David Kelsey

    David Kelsey Flightless Bird

    Thanks for the ideas guys. Things have deteriorated rapidly since
    yesterday. I can no longer get into safe mode, because the screen is now
    garbled from startup, including the DOS pages. This got progressively worse
    over the day until it is now useless. For the same reason, I can't use a
    boot disk because I can't change the startup order. Floppy startup disks
    don't work anyway, even though they are first in line. The screen itself is
    fine, and runs normally on another PC. I have cleared the CMOS and fitted a
    new battery to no avail. Because the graphics are scrambled from the
    beginning, I assume it can't be the video card, as this does not come on
    stream until after the DOS pages. The startup sequence lights on the MSI
    motherboard show three greens and one red, indicating fail at 'Testing real
    time clock'. It implies that everything else is OK, but it isn't in fact.
    I have had all greens several times, but the results are the same. The
    hard drive activity light is on and steady all the time. All this seems to
    suggest it is either the motherboard itself or the processor, which is an
    AMD 1.13 GHz. I can't see it being memory. I am happy to buy a new PC, but
    I would still like to get the old one working so I can transfer files etc.
    Does this seem a logical train of thought?

    "boatman312" <eracars@gmail.com> wrote in message
    news:htli1c$5mb$1@news.eternal-september.org...
    >>> "David Kelsey"<david_kelseyNO@SPAMhotmail.com> wrote in message
    >>> news:E6A9C363-F863-4DFC-86DE-094FC56C8F72@microsoft.com...
    >>>> I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    >>>> System went to sleep suddenly, and now will not wake. I can run in
    >>>> Safe
    >>>> Mode, but 'Normal' results in scrambled screen and revert to safe mode.
    >>>> I have restored several times to different dates. Hard drive reports
    >>>> normal, and no errors shown in Device Manager. Startup goes through
    >>>> normal Windows splash screen, but breaks up at the point when Windows
    >>>> would normally run. Screen then goes to sleep, and cannot be woken.
    >>>> This
    >>>> is one of two computers on a network - the other is Win XP Pro, and is
    >>>> running normally. I am going to try to remove the last Microsoft
    >>>> update
    >>>> and possibly the latest Superantispyware update, although the troubles
    >>>> began before this installed fully. Any ideas please?
    >>>>
    >>>> David Kelsey

    >
    > When all else fails, I try a boot from a quality live Linux CD like
    > Ubuntu. They are usually good at detecting the video modes available. You
    > can also test the rest of the hardware with the included software.
     
  8. Paul

    Paul Flightless Bird

    David Kelsey wrote:
    > Thanks for the ideas guys. Things have deteriorated rapidly since
    > yesterday. I can no longer get into safe mode, because the screen is
    > now garbled from startup, including the DOS pages. This got
    > progressively worse over the day until it is now useless. For the same
    > reason, I can't use a boot disk because I can't change the startup
    > order. Floppy startup disks don't work anyway, even though they are
    > first in line. The screen itself is fine, and runs normally on another
    > PC. I have cleared the CMOS and fitted a new battery to no avail.
    > Because the graphics are scrambled from the beginning, I assume it can't
    > be the video card, as this does not come on stream until after the DOS
    > pages. The startup sequence lights on the MSI motherboard show three
    > greens and one red, indicating fail at 'Testing real time clock'. It
    > implies that everything else is OK, but it isn't in fact. I have had all
    > greens several times, but the results are the same. The hard drive
    > activity light is on and steady all the time. All this seems to
    > suggest it is either the motherboard itself or the processor, which is
    > an AMD 1.13 GHz. I can't see it being memory. I am happy to buy a new
    > PC, but I would still like to get the old one working so I can transfer
    > files etc.
    > Does this seem a logical train of thought?


    If you have 1.5GB of RAM, that means there are multiple sticks of RAM present.

    You can move the sticks around, so if there is a defect in the RAM (like
    below 640K), that area might not be bad in a second stick.

    Stick_1 Stick_2 Stick_3

    to

    Stick_2 Stick_1 Stick_3

    and so on. The memory addresses assigned to the sticks, should
    follow the slot order, on a single channel three slot board.
    (On a dual channel motherboard, you need to think "single channel mode"
    to do this.)

    As to your comment about graphics, when the computer first starts up,
    and your BIOS is running things, the video device is run in some VESA
    mode. That is what gives you a 640x480 screen. The BIOS queries the
    device, to see what modes are supported. Normal video devices, whether
    they're integrated graphics or a separate video card, follow that
    convention. They all should support the mode the BIOS is looking for
    (with some Matrox cards being an exception and mis-behaving).

    Nvidia has had a string of chip failures, due to how the chips make
    their electrical connections. That would be an example of a situation,
    where you'd be curious about the brand of video, and the vintage, as
    a means of identifying a higher probability of failure. Some people
    have actually managed to "bake" the PCB assembly in their computer
    that is affected and fix it. But that is a pretty extreme solution,
    when you consider that the person baking their motherboard or video
    card, has no idea what temperature they're applying. That's like
    whacking a vacuum tube (CRT) TV on the side, to make it stop "flipping".

    A motherboard video could also fail, due to the motherboard regulator
    powering the video, having failed. And that would be classed as a
    motherboard failure.

    So I would start with the sticks, and see if things improve with
    some simple swaps. After the one above, I'd try this one next.

    Stick_1 Stick_2 Stick_3

    to

    Stick_1 Stick_3 Stick_2

    If you only have two sticks, there are fewer test cases :)

    If you can boot something like memtest86+, you can use that for
    testing, but that can't test the memory reserved by the BIOS
    (below about 1M8). Which is why the stick rotation is a useful
    thing to try, in conjunction with running the test. Two
    error free passes of this is enough testing, before trying
    your next hardware configuration. Test 5 is where you may observe
    your first failures - if you're in a hurry, you can advance to
    Test 5.

    http://www.memtest.org (for CD, USB key, floppy)

    What MSI motherboard is this ? The name may be printed
    in white letters, on the motherboard surface. In this example,
    you can see "KM4M" (it is actually KM4M-L), and MS-6734 Ver.1
    as identifying marks. You may need to zoom in to see those.
    This is a VIA chipset Athlon board, with integrated graphics
    under the heatsink.

    http://www.msi.com/uploads/prod_eea119d9512d4e2abc561d8b006c2466.jpg

    Paul

    >
    > "boatman312" <eracars@gmail.com> wrote in message
    > news:htli1c$5mb$1@news.eternal-september.org...
    >>>> "David Kelsey"<david_kelseyNO@SPAMhotmail.com> wrote in message
    >>>> news:E6A9C363-F863-4DFC-86DE-094FC56C8F72@microsoft.com...
    >>>>> I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    >>>>> System went to sleep suddenly, and now will not wake. I can run in
    >>>>> Safe
    >>>>> Mode, but 'Normal' results in scrambled screen and revert to safe
    >>>>> mode.
    >>>>> I have restored several times to different dates. Hard drive reports
    >>>>> normal, and no errors shown in Device Manager. Startup goes through
    >>>>> normal Windows splash screen, but breaks up at the point when Windows
    >>>>> would normally run. Screen then goes to sleep, and cannot be woken.
    >>>>> This
    >>>>> is one of two computers on a network - the other is Win XP Pro, and is
    >>>>> running normally. I am going to try to remove the last Microsoft
    >>>>> update
    >>>>> and possibly the latest Superantispyware update, although the troubles
    >>>>> began before this installed fully. Any ideas please?
    >>>>>
    >>>>> David Kelsey

    >>
    >> When all else fails, I try a boot from a quality live Linux CD like
    >> Ubuntu. They are usually good at detecting the video modes available.
    >> You can also test the rest of the hardware with the included software.

    >
     
  9. thecreator

    thecreator Flightless Bird

    Hi David,

    You replaced the CMOS Battery. That's why the Testing failed. The Date
    and Time were not reset to current Date and Time with a reboot. However, my
    bet, it would normally fail, because the Date and Time were not set in BIOS.
    If you reboot whether or not you do set the current DATE and Time, it would
    go all green.

    Replace the memory cards and see what happens or simply remove the Hard
    Drive from the computer and mount it into a new Computer. You can use the
    Hard Drive as Storage with the new computer.


    --
    thecreator




    "David Kelsey" <david_kelseyNO@SPAMhotmail.com> wrote in message
    news:3DF5B753-81A1-40F1-85A5-0273072D20FD@microsoft.com...
    > Thanks for the ideas guys. ****I have cleared the CMOS and fitted a new
    > battery to no avail. Because the graphics are scrambled from the
    > beginning, I assume it can't be the video card, as this does not come on
    > stream until after the DOS pages. The startup sequence lights on the MSI
    > motherboard show three greens and one red, indicating fail at 'Testing
    > real time clock'. It implies that everything else is OK, but it isn't in
    > fact. I have had all greens several times, but the results are the same.
    > The hard drive activity light is on and steady all the time. All this
    > seems to suggest it is either the motherboard itself or the processor,
    > which is an AMD 1.13 GHz. I can't see it being memory. I am happy to buy
    > a new PC, but I would still like to get the old one working so I can
    > transfer files etc.
    > Does this seem a logical train of thought?
    >
    > "boatman312" <eracars@gmail.com> wrote in message
    > news:htli1c$5mb$1@news.eternal-september.org...
    >>>> "David Kelsey"<david_kelseyNO@SPAMhotmail.com> wrote in message
    >>>> news:E6A9C363-F863-4DFC-86DE-094FC56C8F72@microsoft.com...
    >>>>> I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    >>>>> System went to sleep suddenly, and now will not wake. I can run in
    >>>>> Safe
    >>>>> Mode, but 'Normal' results in scrambled screen and revert to safe
    >>>>> mode.
    >>>>> I have restored several times to different dates. Hard drive reports
    >>>>> normal, and no errors shown in Device Manager. Startup goes through
    >>>>> normal Windows splash screen, but breaks up at the point when Windows
    >>>>> would normally run. Screen then goes to sleep, and cannot be woken.
    >>>>> This
    >>>>> is one of two computers on a network - the other is Win XP Pro, and is
    >>>>> running normally. I am going to try to remove the last Microsoft
    >>>>> update
    >>>>> and possibly the latest Superantispyware update, although the troubles
    >>>>> began before this installed fully. Any ideas please?
    >>>>>
    >>>>> David Kelsey

    >>
    >> When all else fails, I try a boot from a quality live Linux CD like
    >> Ubuntu. They are usually good at detecting the video modes available.
    >> You can also test the rest of the hardware with the included software.

    >
     
  10. Bert Hyman

    Bert Hyman Flightless Bird

    In news:3DF5B753-81A1-40F1-85A5-0273072D20FD@microsoft.com "David
    Kelsey" <david_kelseyNO@SPAMhotmail.com> wrote:

    > Because the graphics are scrambled from the beginning, I assume it
    > can't be the video card, as this does not come on stream until after
    > the DOS pages.


    Your video card is "on stream" from the moment you turn your PC on; it's
    where your monitor is connected, isn't it?

    Based on your earlier problems and the continued degradation of your
    video, it's almost certainly your video card.

    Unless you're a gamer, a new one will be cheap.

    --
    Bert Hyman St. Paul, MN bert@iphouse.com
     
  11. HeyBub

    HeyBub Flightless Bird

    David Kelsey wrote:
    > I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    > System went to sleep suddenly, and now will not wake. I can run in
    > Safe Mode, but 'Normal' results in scrambled screen and revert to
    > safe mode. I have restored several times to different dates. Hard
    > drive reports normal, and no errors shown in Device Manager. Startup
    > goes through normal Windows splash screen, but breaks up at the point
    > when Windows would normally run. Screen then goes to sleep, and
    > cannot be woken. This is one of two computers on a network - the
    > other is Win XP Pro, and is running normally. I am going to try to
    > remove the last Microsoft update and possibly the latest
    > Superantispyware update, although the troubles began before this
    > installed fully. Any ideas please?
    > David Kelsey


    If you get a usable screen in safe mode, but no other, there's something
    amiss with the video.

    Your most likely suspects are:

    * "Normal" setting is for a resolution not supported by your video card or
    monitor
    * The video driver for your card/screen has suffered bit-rot and needs to be
    replaced/updated
    * The cable connecting your PC and monitor is not plugged in properly or has
    a corroded connector
    * Other
     
  12. Mark Adams

    Mark Adams Flightless Bird

    "David Kelsey" wrote:

    > I have XP Home, AMD 1.1 processor, 1.5 MB Ram, 80 GB hard drive.
    > System went to sleep suddenly, and now will not wake. I can run in Safe
    > Mode, but 'Normal' results in scrambled screen and revert to safe mode. I
    > have restored several times to different dates. Hard drive reports normal,
    > and no errors shown in Device Manager. Startup goes through normal Windows
    > splash screen, but breaks up at the point when Windows would normally run.
    > Screen then goes to sleep, and cannot be woken. This is one of two computers
    > on a network - the other is Win XP Pro, and is running normally. I am going
    > to try to remove the last Microsoft update and possibly the latest
    > Superantispyware update, although the troubles began before this installed
    > fully. Any ideas please?
    >
    > David Kelsey
    >
    > .
    >


    Sounds like the video driver might need to be updated. If the quality of the
    picture you get in safe mode is what you would typically expect from safe
    mode, there is probably nothing wrong with the monitor or the video adapter.
    Go to the website of the computer's maker, or if you built it yourself; the
    maker of the video adapter (add in card) or the mainboard's maker (on board
    video) and download the latest video driver. Restart the machine in "VGA
    Mode". This uses the basic Windows driver. Go to Control Panel > Add/Remove
    Programs and uninstall the video driver. Reboot the machine in VGA Mode again
    and install the downloaded driver. Reboot the machine again and reset the
    video resolution to the native resolution of your monitor.
     

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