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Windodws Updates fail to install themselves

Discussion in 'Windows XP' started by Jackson, Aug 12, 2010.

  1. Jackson

    Jackson Flightless Bird

    Dell C521 64 bits, dual processor
    Media Center Edition Ver 2002 SP3

    Windows update downloaded six updates Thursday morning, but
    only four of them installed. Here are the four that
    failed: There was the same error code for all four: Error
    code: 0x800710 da:

    KB982214, KB981852, KB2183461, KB981997

    FWIW, my wife's laptop downloaded and installed eleven (11)
    updates without incident. It has Home Edition on it.

    I Googled the error code but I can't make any sense of the
    two pages that turned up. They have nothing even remotely
    similar to what I do.

    Any suggestions? I ask for advice here because I consider
    the Microsoft Update help only as a last resort.

    Thanks
    Jack from Taxacola (formerly Pensacola), FL
    jackXdinsssX@hotmail.Xcom dele XXX
     
  2. Shenan Stanley

    Shenan Stanley Flightless Bird

    Jackson wrote:
    > Dell C521 64 bits, dual processor
    > Media Center Edition Ver 2002 SP3
    >
    > Windows update downloaded six updates Thursday morning, but
    > only four of them installed. Here are the four that
    > failed: There was the same error code for all four: Error
    > code: 0x800710 da:
    >
    > KB982214, KB981852, KB2183461, KB981997
    >
    > FWIW, my wife's laptop downloaded and installed eleven (11)
    > updates without incident. It has Home Edition on it.
    >
    > I Googled the error code but I can't make any sense of the
    > two pages that turned up. They have nothing even remotely
    > similar to what I do.
    >
    > Any suggestions? I ask for advice here because I consider
    > the Microsoft Update help only as a last resort.


    First - while your system may be 64-bit capable - it is *not* 64-bit in
    practice. I know this because Windows XP Media Center Edition did not come
    in 64-bit and if you have SP3 - you don't have a 64-bit version of Windows
    XP of any flavor.

    Download the first one (save it, run it) - see if it installs manually.
    http://www.microsoft.com/downloads/details.aspx?familyid=6E5E16F8-C140-4A1D-B898-8417A6BFD4D8

    Come back - let us know.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Are any of the following updates listed in Add/Remove Programs? => KB979559;
    KB979683; KB977165; KB2286198; KB982381

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(nother) Norton or McAfee application ever been installed on the
    computer?

    Did a Norton or McAfee free-trial come preinstalled on the computer when you
    bought it? (Doesn't matter if you never used or Activated it.)

    FYI: With the demise of Windows Update newsgroup on 01 July 2010, you will
    find support for Windows Update in this MS forum now:
    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads

    Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
    Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your current IE
    version (e.g., IE6, IE7, IE8) in your first post.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Jackson wrote:
    > Dell C521 64 bits, dual processor
    > Media Center Edition Ver 2002 SP3
    >
    > Windows update downloaded six updates Thursday morning, but
    > only four of them installed. Here are the four that
    > failed: There was the same error code for all four: Error
    > code: 0x800710 da:
    >
    > KB982214, KB981852, KB2183461, KB981997
    >
    > FWIW, my wife's laptop downloaded and installed eleven (11)
    > updates without incident. It has Home Edition on it.
    >
    > I Googled the error code but I can't make any sense of the
    > two pages that turned up. They have nothing even remotely
    > similar to what I do.
    >
    > Any suggestions? I ask for advice here because I consider
    > the Microsoft Update help only as a last resort.
    >
    > Thanks
    > Jack from Taxacola (formerly Pensacola), FL
    > jackXdinsssX@hotmail.Xcom dele XXX
     
  4. Jackson

    Jackson Flightless Bird

    On Fri, 13 Aug 2010 00:20:08 -0500, "Shenan Stanley"
    <newshelper@gmail.com> wrote:

    >Jackson wrote:
    >> Dell C521 64 bits, dual processor
    >> Media Center Edition Ver 2002 SP3
    >>
    >> Windows update downloaded six updates Thursday morning, but
    >> only four of them installed. Here are the four that
    >> failed: There was the same error code for all four: Error
    >> code: 0x800710 da:
    >>
    >> KB982214, KB981852, KB2183461, KB981997
    >>

    /../
    >> Any suggestions? I ask for advice here because I consider
    >> the Microsoft Update help only as a last resort.

    >
    >First - while your system may be 64-bit capable - it is *not* 64-bit in
    >practice. I know this because Windows XP Media Center Edition did not come
    >in 64-bit and if you have SP3 - you don't have a 64-bit version of Windows
    >XP of any flavor.


    I got those system items by right clicking MyComputer and
    selecting Properties. I know that some of my old 98
    programs will not run on the MCE desktop while they run fine
    on my HomeEdition laptop. Go figger.
    >
    >Download the first one (save it, run it) - see if it installs manually.
    >http://www.microsoft.com/downloads/details.aspx?familyid=6E5E16F8-C140-4A1D-B898-8417A6BFD4D8
    >
    >Come back - let us know.
    >
    >--
    >Shenan Stanley
    > MS-MVP

    That was absolutely stupendous advice. I redid windows
    update, and it reported nine failed updates. Instead of
    selecting Express Update I took the other choice. This
    allowed me to select a single update. I selected the first
    one as you suggested, some cumulative thing, and told it to
    install itself.

    Then I sat back and waited for the Failed message to come
    back to mock me, but surprise! It installed itself! Then,
    since I thought my luck might suddenly be running, I did an
    express install on the remaining eight. They all installed!

    Fantastic! Thank you so much.
    Jack from Taxacola (formerly Pensacola), FL
    jackXdinsssX@hotmail.Xcom dele XXX
     

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