Where can I get Outlook 2003 help the newsgroup is gone? I have a lady in my office who has her junk email setting on low. A bunch of genuine spam goes into deleted items. Great. One person she WANTS email from goes into deleted items every time. We right click the email and goto Junk, but Mark as Not Junk is greyed out. So, we right click, went into options and added her email to safe senders list. Doesn't work. She still goes into deleted items.