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Weird office 2003 errors, freezes up garbled screen.

Discussion in 'Microsoft Office' started by jbritz22, Feb 2, 2010.

  1. jbritz22

    jbritz22 Flightless Bird

    Hey there,

    I have a co-worker that is experiencing some issues with her office 2003.
    Every so often, out of nowhere, she could be doing anything, working on a
    word document, or working in power point (those are the two programs the
    freeze happens most) the computer freezes. She does nothing to trigger this,
    and after it freezes the screen displays this junk:

    http://img24.imageshack.us/img24/8636/capfreeze009.jpg

    Any help is appreciated.

    I checked the event viewer, nothing there, when the computer freezes it goes
    completely unresponsive and I cannot do anything without restarting it!
     
  2. Steve Rindsberg

    Steve Rindsberg Flightless Bird

    In article <DBF3B360-D8D4-4476-9AD4-3E83660C5EB2@microsoft.com>, Jbritz22 wrote:
    > Hey there,
    >
    > I have a co-worker that is experiencing some issues with her office 2003.
    > Every so often, out of nowhere, she could be doing anything, working on a
    > word document, or working in power point (those are the two programs the
    > freeze happens most) the computer freezes. She does nothing to trigger this,
    > and after it freezes the screen displays this junk:
    >
    > http://img24.imageshack.us/img24/8636/capfreeze009.jpg
    >
    > Any help is appreciated.
    >
    > I checked the event viewer, nothing there, when the computer freezes it goes
    > completely unresponsive and I cannot do anything without restarting it!


    By junk, you mean the colored dots more or less in center of screen, right?

    It looks/smells/sounds like a video driver problem.

    Try this:

    How to set graphics hardware acceleration back
    http://www.pptfaq.com/FAQ00129.htm

    Also, check to see if there are updated drivers on the video card manufacturer's
    web site.
     
  3. Peter Foldes

    Peter Foldes Flightless Bird

    Run these two free tools and see if it will help

    Have her do the following:

    Download, install, run, update and perform a full scan (separately) with the
    following two applications (freeware versions are the ones to use for this):

    SuperAntiSpyware
    http://www.superantispyware.com/

    MalwareBytes
    http://www.malwarebytes.com/


    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "jbritz22" <jbritz22@discussions.microsoft.com> wrote in message
    news:DBF3B360-D8D4-4476-9AD4-3E83660C5EB2@microsoft.com...
    > Hey there,
    >
    > I have a co-worker that is experiencing some issues with her office 2003.
    > Every so often, out of nowhere, she could be doing anything, working on a
    > word document, or working in power point (those are the two programs the
    > freeze happens most) the computer freezes. She does nothing to trigger this,
    > and after it freezes the screen displays this junk:
    >
    > http://img24.imageshack.us/img24/8636/capfreeze009.jpg
    >
    > Any help is appreciated.
    >
    > I checked the event viewer, nothing there, when the computer freezes it goes
    > completely unresponsive and I cannot do anything without restarting it!
     

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