1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Unvalid product key after restore

Discussion in 'Microsoft Office' started by Hanna, Mar 3, 2010.

  1. Hanna

    Hanna Flightless Bird

    Hi,

    I have done what I would believe would be called a "factory restore", and
    hence lost my office(2003). I still had tha cd and thought that would be it,
    but now when I have installed it, the product key that was in the cd case is
    said to be unvalid.

    What is the problem? What can I do?

    Would be thankful for help...
     
  2. Susan Ramlet

    Susan Ramlet Flightless Bird

    The first thing to check would be that the version of Office on your system
    (from the restore) matches the version on the CD you have. In an Office
    application, go to "Help", then "About" to see what Office it is.

    You could also try to unisntall Office, re-install from your CD and then use
    the product key.

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "Hanna" <Hanna@discussions.microsoft.com> wrote in message
    news:2803220F-96DE-411B-B044-3A4B2C648F9E@microsoft.com...
    > Hi,
    >
    > I have done what I would believe would be called a "factory restore", and
    > hence lost my office(2003). I still had tha cd and thought that would be
    > it,
    > but now when I have installed it, the product key that was in the cd case
    > is
    > said to be unvalid.
    >
    > What is the problem? What can I do?
    >
    > Would be thankful for help...
     
  3. Bob I

    Bob I Flightless Bird

    How to obtain a new product key for a Microsoft Office product
    http://support.microsoft.com/default.aspx?scid=kb;en-us;823570

    Hanna wrote:

    > Hi,
    >
    > I have done what I would believe would be called a "factory restore", and
    > hence lost my office(2003). I still had tha cd and thought that would be it,
    > but now when I have installed it, the product key that was in the cd case is
    > said to be unvalid.
    >
    > What is the problem? What can I do?
    >
    > Would be thankful for help...
     

Share This Page