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Runtime Error R6025

Discussion in 'Internet Explorer' started by Elmira, Jun 22, 2010.

  1. Elmira

    Elmira Flightless Bird

    The last updates I installed were on 6/17 and they were kb978695, 975562,
    979482. I didn't get an error until today so I don't know if this is
    related. All of a sudden I am getting Runtime error!
    Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 - pure
    virtual function call.

    Once you click ok the browser closes. It happened at a couple of bank
    sites. I've googled for a fix and saw lots of people have had this problem
    but I didn't find a solution.

    The only other thing I changed recently was that I replaced a CD-RW drive
    yesterday. But I did not install any drivers.

    IE 7
    WinXP SP3

    Will system restore help?
    Thanks for any advise.
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?

    Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    reboot. If that doesn't correct the problem, then try System Restore.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    Elmira wrote:
    > The last updates I installed were on 6/17 and they were kb978695, 975562,
    > 979482. I didn't get an error until today so I don't know if this is
    > related. All of a sudden I am getting Runtime error!
    > Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 - pure
    > virtual function call.
    >
    > Once you click ok the browser closes. It happened at a couple of bank
    > sites. I've googled for a fix and saw lots of people have had this
    > problem
    > but I didn't find a solution.
    >
    > The only other thing I changed recently was that I replaced a CD-RW drive
    > yesterday. But I did not install any drivers.
    >
    > IE 7
    > WinXP SP3
    >
    > Will system restore help?
    > Thanks for any advise.
     
  3. Elmira

    Elmira Flightless Bird

    I have the latest McAfee Security Suite (updated constantly) with firewall.
    I run scans weekly (one yesterday) and I run Malwarebytes, Spybot and
    SuperAntispyware intermitently. I keep Spyware Blaster current. I have
    never been without antivirus protection.

    Of the 3 updates I listed, would you recommend uninstalling KB978695 which
    seems to have something to do with runtime?

    Thanks,
    Elmira

    ..................................

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:%23yJ8QKlELHA.5668@TK2MSFTNGP04.phx.gbl...
    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than
    > Defender)? What third-party firewall (if any)?
    >
    > Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you
    > bought it)?
    >
    > Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    > upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    > reboot. If that doesn't correct the problem, then try System Restore.
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >

    ....................................
    > Elmira wrote:
    >> The last updates I installed were on 6/17 and they were kb978695, 975562,
    >> 979482. I didn't get an error until today so I don't know if this is
    >> related. All of a sudden I am getting Runtime error!
    >> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 - pure
    >> virtual function call.
    >>
    >> Once you click ok the browser closes. It happened at a couple of bank
    >> sites. I've googled for a fix and saw lots of people have had this
    >> problem
    >> but I didn't find a solution.
    >>
    >> The only other thing I changed recently was that I replaced a CD-RW drive
    >> yesterday. But I did not install any drivers.
    >>
    >> IE 7
    >> WinXP SP3
    >>
    >> Will system restore help?
    >> Thanks for any advise.

    >
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    > I have the latest McAfee Security Suite

    Is it McAfee Internet Security, McAfee Total Protection, or McAfee Security
    Central?

    Is your subscription current or is it a freebie from you ISP (e.g.,
    Comcast)?

    Has another McAfee application or a Norton application ever been installed
    on the computer?

    Did a McAfee or Norton free-trial come preinstalled on the computer when you
    bought it?

    Don't uninstall any updates just yet but please tell me if "Security Update
    for Windows Internet Explorer 7 (KB982381)" and "Security Update for Windows
    XP (KB979559)" are both listed in Add/Remove Programs (after making sure the
    SHOW UPDATES box at the top is checked)?


    Elmira wrote:
    > I have the latest McAfee Security Suite (updated constantly) with
    > firewall.
    > I run scans weekly (one yesterday) and I run Malwarebytes, Spybot and
    > SuperAntispyware intermitently. I keep Spyware Blaster current. I have
    > never been without antivirus protection.
    >
    > Of the 3 updates I listed, would you recommend uninstalling KB978695 which
    > seems to have something to do with runtime?
    >
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)?
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought it)?
    >>
    >> Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    >> upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    >> reboot. If that doesn't correct the problem, then try System Restore.
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>

    > ...................................
    >> Elmira wrote:
    >>> The last updates I installed were on 6/17 and they were kb978695,
    >>> 975562,
    >>> 979482. I didn't get an error until today so I don't know if this is
    >>> related. All of a sudden I am getting Runtime error!
    >>> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 - pure
    >>> virtual function call.
    >>>
    >>> Once you click ok the browser closes. It happened at a couple of bank
    >>> sites. I've googled for a fix and saw lots of people have had this
    >>> problem
    >>> but I didn't find a solution.
    >>>
    >>> The only other thing I changed recently was that I replaced a CD-RW
    >>> drive
    >>> yesterday. But I did not install any drivers.
    >>>
    >>> IE 7
    >>> WinXP SP3
    >>>
    >>> Will system restore help?
    >>> Thanks for any advise.
     
  5. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [TYPO CORRECTED]

    PA Bear [MS MVP] wrote:
    >> I have the latest McAfee Security Suite

    >
    > Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    > Security
    >
    ?...​
     
  6. Elmira

    Elmira Flightless Bird

    I purchased McAfee Antivirus Plus in Nov 2009. I have always had McAfee on
    this machine. I bought it over 5 yrs ago so I dont remember if it was a
    trial version but it's a Dell so I'd say yes it was. I had some trouble
    installing the current version and called their tech help so I know we
    completely wiped out any extra files that might have remained from previous
    versions. It is completely updated.

    Yes to KB982381and No to KB979559. When there are more than 4 windows
    patches I do a few at a time in case any give me a problem. I wait a couple
    of days in between just to make sure. KB979559 is in the final batch that
    was not yet installed. I planned to do that batch once this problem was
    solved.

    Yesterday there was a McAfee update and it kept asking to reboot all day. I
    didn't want to shutdown until the evening. Maybe that was causing the
    problem? I'll know by tonight if it's fixed and will report back.

    Thanks for your assistance.

    Elmira
    ..........................................

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:%23Jj74nmELHA.4068@TK2MSFTNGP06.phx.gbl...
    >> I have the latest McAfee Security Suite

    >
    > Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    > Security Central?
    >
    > Is your subscription current or is it a freebie from you ISP (e.g.,
    > Comcast)?
    >
    > Has another McAfee application or a Norton application ever been installed
    > on the computer?
    >
    > Did a McAfee or Norton free-trial come preinstalled on the computer when
    > you bought it?
    >
    > Don't uninstall any updates just yet but please tell me if "Security
    > Update for Windows Internet Explorer 7 (KB982381)" and "Security Update
    > for Windows XP (KB979559)" are both listed in Add/Remove Programs (after
    > making sure the SHOW UPDATES box at the top is checked)?
    >
    >
    > Elmira wrote:
    >> I have the latest McAfee Security Suite (updated constantly) with
    >> firewall.
    >> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot and
    >> SuperAntispyware intermitently. I keep Spyware Blaster current. I have
    >> never been without antivirus protection.
    >>
    >> Of the 3 updates I listed, would you recommend uninstalling KB978695
    >> which
    >> seems to have something to do with runtime?
    >>
    >>> What anti-virus application or security suite is installed and is your
    >>> subscription current? What anti-spyware applications (other than
    >>> Defender)? What third-party firewall (if any)?
    >>>
    >>> Has a(another) Norton or McAfee application ever been installed on the
    >>> computer (e.g., a free-trial version that came preinstalled when you
    >>> bought it)?
    >>>
    >>> Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    >>> upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    >>> reboot. If that doesn't correct the problem, then try System Restore.
    >>> --
    >>> ~Robear Dyer (PA Bear)
    >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>

    >> ...................................
    >>> Elmira wrote:
    >>>> The last updates I installed were on 6/17 and they were kb978695,
    >>>> 975562,
    >>>> 979482. I didn't get an error until today so I don't know if this is
    >>>> related. All of a sudden I am getting Runtime error!
    >>>> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 - pure
    >>>> virtual function call.
    >>>>
    >>>> Once you click ok the browser closes. It happened at a couple of bank
    >>>> sites. I've googled for a fix and saw lots of people have had this
    >>>> problem
    >>>> but I didn't find a solution.
    >>>>
    >>>> The only other thing I changed recently was that I replaced a CD-RW
    >>>> drive
    >>>> yesterday. But I did not install any drivers.
    >>>>
    >>>> IE 7
    >>>> WinXP SP3
    >>>>
    >>>> Will system restore help?
    >>>> Thanks for any advise.

    >
     
  7. Dan

    Dan Flightless Bird

    If it recurs, try again in No Add-ons mode - you might have an incompatible
    add-on running this is causing IE to throw this error.

    Dan


    "Elmira" <newz.e.elmira@[REMOOV}antichef.com> wrote in message
    news:4c222f1b$0$5002$607ed4bc@cv.net...
    > I purchased McAfee Antivirus Plus in Nov 2009. I have always had McAfee
    > on this machine. I bought it over 5 yrs ago so I dont remember if it was
    > a trial version but it's a Dell so I'd say yes it was. I had some trouble
    > installing the current version and called their tech help so I know we
    > completely wiped out any extra files that might have remained from
    > previous versions. It is completely updated.
    >
    > Yes to KB982381and No to KB979559. When there are more than 4 windows
    > patches I do a few at a time in case any give me a problem. I wait a
    > couple of days in between just to make sure. KB979559 is in the final
    > batch that was not yet installed. I planned to do that batch once this
    > problem was solved.
    >
    > Yesterday there was a McAfee update and it kept asking to reboot all day.
    > I didn't want to shutdown until the evening. Maybe that was causing the
    > problem? I'll know by tonight if it's fixed and will report back.
    >
    > Thanks for your assistance.
    >
    > Elmira
    > .........................................
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:%23Jj74nmELHA.4068@TK2MSFTNGP06.phx.gbl...
    >>> I have the latest McAfee Security Suite

    >>
    >> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >> Security Central?
    >>
    >> Is your subscription current or is it a freebie from you ISP (e.g.,
    >> Comcast)?
    >>
    >> Has another McAfee application or a Norton application ever been
    >> installed on the computer?
    >>
    >> Did a McAfee or Norton free-trial come preinstalled on the computer when
    >> you bought it?
    >>
    >> Don't uninstall any updates just yet but please tell me if "Security
    >> Update for Windows Internet Explorer 7 (KB982381)" and "Security Update
    >> for Windows XP (KB979559)" are both listed in Add/Remove Programs (after
    >> making sure the SHOW UPDATES box at the top is checked)?
    >>
    >>
    >> Elmira wrote:
    >>> I have the latest McAfee Security Suite (updated constantly) with
    >>> firewall.
    >>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot and
    >>> SuperAntispyware intermitently. I keep Spyware Blaster current. I have
    >>> never been without antivirus protection.
    >>>
    >>> Of the 3 updates I listed, would you recommend uninstalling KB978695
    >>> which
    >>> seems to have something to do with runtime?
    >>>
    >>>> What anti-virus application or security suite is installed and is your
    >>>> subscription current? What anti-spyware applications (other than
    >>>> Defender)? What third-party firewall (if any)?
    >>>>
    >>>> Has a(another) Norton or McAfee application ever been installed on the
    >>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>> bought it)?
    >>>>
    >>>> Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    >>>> upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    >>>> reboot. If that doesn't correct the problem, then try System Restore.
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>> ...................................
    >>>> Elmira wrote:
    >>>>> The last updates I installed were on 6/17 and they were kb978695,
    >>>>> 975562,
    >>>>> 979482. I didn't get an error until today so I don't know if this is
    >>>>> related. All of a sudden I am getting Runtime error!
    >>>>> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 -
    >>>>> pure
    >>>>> virtual function call.
    >>>>>
    >>>>> Once you click ok the browser closes. It happened at a couple of bank
    >>>>> sites. I've googled for a fix and saw lots of people have had this
    >>>>> problem
    >>>>> but I didn't find a solution.
    >>>>>
    >>>>> The only other thing I changed recently was that I replaced a CD-RW
    >>>>> drive
    >>>>> yesterday. But I did not install any drivers.
    >>>>>
    >>>>> IE 7
    >>>>> WinXP SP3
    >>>>>
    >>>>> Will system restore help?
    >>>>> Thanks for any advise.

    >>

    >
    >
     
  8. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    1. Does the behavior persist if you start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737

    PS: Let me know if KB979559 installs or now.


    Elmira wrote:
    > I purchased McAfee Antivirus Plus in Nov 2009. I have always had McAfee
    > on
    > this machine. I bought it over 5 yrs ago so I dont remember if it was a
    > trial version but it's a Dell so I'd say yes it was. I had some trouble
    > installing the current version and called their tech help so I know we
    > completely wiped out any extra files that might have remained from
    > previous
    > versions. It is completely updated.
    >
    > Yes to KB982381and No to KB979559. When there are more than 4 windows
    > patches I do a few at a time in case any give me a problem. I wait a
    > couple
    > of days in between just to make sure. KB979559 is in the final batch that
    > was not yet installed. I planned to do that batch once this problem was
    > solved.
    >
    > Yesterday there was a McAfee update and it kept asking to reboot all day.
    > I
    > didn't want to shutdown until the evening. Maybe that was causing the
    > problem? I'll know by tonight if it's fixed and will report back.
    >
    >> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >> Security Central?
    >>
    >> Is your subscription current or is it a freebie from you ISP (e.g.,
    >> Comcast)?
    >>
    >> Has another McAfee application or a Norton application ever been
    >> installed
    >> on the computer?
    >>
    >> Did a McAfee or Norton free-trial come preinstalled on the computer when
    >> you bought it?
    >>
    >> Don't uninstall any updates just yet but please tell me if "Security
    >> Update for Windows Internet Explorer 7 (KB982381)" and "Security Update
    >> for Windows XP (KB979559)" are both listed in Add/Remove Programs (after
    >> making sure the SHOW UPDATES box at the top is checked)?
    >>
    >>
    >> Elmira wrote:
    >>> I have the latest McAfee Security Suite (updated constantly) with
    >>> firewall.
    >>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot and
    >>> SuperAntispyware intermitently. I keep Spyware Blaster current. I have
    >>> never been without antivirus protection.
    >>>
    >>> Of the 3 updates I listed, would you recommend uninstalling KB978695
    >>> which
    >>> seems to have something to do with runtime?
    >>>
    >>>> What anti-virus application or security suite is installed and is your
    >>>> subscription current? What anti-spyware applications (other than
    >>>> Defender)? What third-party firewall (if any)?
    >>>>
    >>>> Has a(another) Norton or McAfee application ever been installed on the
    >>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>> bought it)?
    >>>>
    >>>> Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    >>>> upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    >>>> reboot. If that doesn't correct the problem, then try System Restore.
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>> ...................................
    >>>> Elmira wrote:
    >>>>> The last updates I installed were on 6/17 and they were kb978695,
    >>>>> 975562,
    >>>>> 979482. I didn't get an error until today so I don't know if this is
    >>>>> related. All of a sudden I am getting Runtime error!
    >>>>> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 -
    >>>>> pure
    >>>>> virtual function call.
    >>>>>
    >>>>> Once you click ok the browser closes. It happened at a couple of bank
    >>>>> sites. I've googled for a fix and saw lots of people have had this
    >>>>> problem
    >>>>> but I didn't find a solution.
    >>>>>
    >>>>> The only other thing I changed recently was that I replaced a CD-RW
    >>>>> drive
    >>>>> yesterday. But I did not install any drivers.
    >>>>>
    >>>>> IE 7
    >>>>> WinXP SP3
    >>>>>
    >>>>> Will system restore help?
    >>>>> Thanks for any advise.
     
  9. Elmira

    Elmira Flightless Bird

    Did not have any errors today so I am going to attribute the problem to the
    fact that I did not reboot immediately after the McAfee update. Guess I
    learned something here!

    Thanks again.
    ................

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:epDcPMvELHA.5472@TK2MSFTNGP04.phx.gbl...
    > 1. Does the behavior persist if you start IE in No Add-ons mode?
    >
    > => Start | (All) Programs | Accessories | System Tools | Internet
    > Explorer (No add-ons).
    >
    > Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
    > & IE8 in all OSS]
    > http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >
    > 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    > http://support.microsoft.com/kb/923737
    >
    > PS: Let me know if KB979559 installs or now.
    >
    >
    > Elmira wrote:
    >> I purchased McAfee Antivirus Plus in Nov 2009. I have always had McAfee
    >> on
    >> this machine. I bought it over 5 yrs ago so I dont remember if it was a
    >> trial version but it's a Dell so I'd say yes it was. I had some trouble
    >> installing the current version and called their tech help so I know we
    >> completely wiped out any extra files that might have remained from
    >> previous
    >> versions. It is completely updated.
    >>
    >> Yes to KB982381and No to KB979559. When there are more than 4 windows
    >> patches I do a few at a time in case any give me a problem. I wait a
    >> couple
    >> of days in between just to make sure. KB979559 is in the final batch
    >> that
    >> was not yet installed. I planned to do that batch once this problem was
    >> solved.
    >>
    >> Yesterday there was a McAfee update and it kept asking to reboot all day.
    >> I
    >> didn't want to shutdown until the evening. Maybe that was causing the
    >> problem? I'll know by tonight if it's fixed and will report back.
    >>
    >>> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >>> Security Central?
    >>>
    >>> Is your subscription current or is it a freebie from you ISP (e.g.,
    >>> Comcast)?
    >>>
    >>> Has another McAfee application or a Norton application ever been
    >>> installed
    >>> on the computer?
    >>>
    >>> Did a McAfee or Norton free-trial come preinstalled on the computer when
    >>> you bought it?
    >>>
    >>> Don't uninstall any updates just yet but please tell me if "Security
    >>> Update for Windows Internet Explorer 7 (KB982381)" and "Security Update
    >>> for Windows XP (KB979559)" are both listed in Add/Remove Programs (after
    >>> making sure the SHOW UPDATES box at the top is checked)?
    >>>
    >>>
    >>> Elmira wrote:
    >>>> I have the latest McAfee Security Suite (updated constantly) with
    >>>> firewall.
    >>>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot and
    >>>> SuperAntispyware intermitently. I keep Spyware Blaster current. I
    >>>> have
    >>>> never been without antivirus protection.
    >>>>
    >>>> Of the 3 updates I listed, would you recommend uninstalling KB978695
    >>>> which
    >>>> seems to have something to do with runtime?
    >>>>
    >>>>> What anti-virus application or security suite is installed and is your
    >>>>> subscription current? What anti-spyware applications (other than
    >>>>> Defender)? What third-party firewall (if any)?
    >>>>>
    >>>>> Has a(another) Norton or McAfee application ever been installed on the
    >>>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>>> bought it)?
    >>>>>
    >>>>> Never, EVER use System Restore to "undo" an update, Service Pack, or
    >>>>> IE
    >>>>> upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    >>>>> reboot. If that doesn't correct the problem, then try System Restore.
    >>>>> --
    >>>>> ~Robear Dyer (PA Bear)
    >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>
    >>>> ...................................
    >>>>> Elmira wrote:
    >>>>>> The last updates I installed were on 6/17 and they were kb978695,
    >>>>>> 975562,
    >>>>>> 979482. I didn't get an error until today so I don't know if this is
    >>>>>> related. All of a sudden I am getting Runtime error!
    >>>>>> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 -
    >>>>>> pure
    >>>>>> virtual function call.
    >>>>>>
    >>>>>> Once you click ok the browser closes. It happened at a couple of
    >>>>>> bank
    >>>>>> sites. I've googled for a fix and saw lots of people have had this
    >>>>>> problem
    >>>>>> but I didn't find a solution.
    >>>>>>
    >>>>>> The only other thing I changed recently was that I replaced a CD-RW
    >>>>>> drive
    >>>>>> yesterday. But I did not install any drivers.
    >>>>>>
    >>>>>> IE 7
    >>>>>> WinXP SP3
    >>>>>>
    >>>>>> Will system restore help?
    >>>>>> Thanks for any advise.

    >
     
  10. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Has KB979559 installed yet?

    Elmira wrote:
    > Did not have any errors today so I am going to attribute the problem to
    > the
    > fact that I did not reboot immediately after the McAfee update. Guess I
    > learned something here!
    >
    >> 1. Does the behavior persist if you start IE in No Add-ons mode?
    >>
    >> => Start | (All) Programs | Accessories | System Tools | Internet
    >> Explorer (No add-ons).
    >>
    >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
    >> & IE8 in all OSS]
    >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>
    >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >> http://support.microsoft.com/kb/923737
    >>
    >> PS: Let me know if KB979559 installs or now.
    >>
    >>
    >> Elmira wrote:
    >>> I purchased McAfee Antivirus Plus in Nov 2009. I have always had McAfee
    >>> on
    >>> this machine. I bought it over 5 yrs ago so I dont remember if it was a
    >>> trial version but it's a Dell so I'd say yes it was. I had some trouble
    >>> installing the current version and called their tech help so I know we
    >>> completely wiped out any extra files that might have remained from
    >>> previous
    >>> versions. It is completely updated.
    >>>
    >>> Yes to KB982381and No to KB979559. When there are more than 4 windows
    >>> patches I do a few at a time in case any give me a problem. I wait a
    >>> couple
    >>> of days in between just to make sure. KB979559 is in the final batch
    >>> that
    >>> was not yet installed. I planned to do that batch once this problem was
    >>> solved.
    >>>
    >>> Yesterday there was a McAfee update and it kept asking to reboot all
    >>> day.
    >>> I
    >>> didn't want to shutdown until the evening. Maybe that was causing the
    >>> problem? I'll know by tonight if it's fixed and will report back.
    >>>
    >>>> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >>>> Security Central?
    >>>>
    >>>> Is your subscription current or is it a freebie from you ISP (e.g.,
    >>>> Comcast)?
    >>>>
    >>>> Has another McAfee application or a Norton application ever been
    >>>> installed
    >>>> on the computer?
    >>>>
    >>>> Did a McAfee or Norton free-trial come preinstalled on the computer
    >>>> when
    >>>> you bought it?
    >>>>
    >>>> Don't uninstall any updates just yet but please tell me if "Security
    >>>> Update for Windows Internet Explorer 7 (KB982381)" and "Security Update
    >>>> for Windows XP (KB979559)" are both listed in Add/Remove Programs
    >>>> (after
    >>>> making sure the SHOW UPDATES box at the top is checked)?
    >>>>
    >>>>
    >>>> Elmira wrote:
    >>>>> I have the latest McAfee Security Suite (updated constantly) with
    >>>>> firewall.
    >>>>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot and
    >>>>> SuperAntispyware intermitently. I keep Spyware Blaster current. I
    >>>>> have
    >>>>> never been without antivirus protection.
    >>>>>
    >>>>> Of the 3 updates I listed, would you recommend uninstalling KB978695
    >>>>> which
    >>>>> seems to have something to do with runtime?
    >>>>>
    >>>>>> What anti-virus application or security suite is installed and is
    >>>>>> your
    >>>>>> subscription current? What anti-spyware applications (other than
    >>>>>> Defender)? What third-party firewall (if any)?
    >>>>>>
    >>>>>> Has a(another) Norton or McAfee application ever been installed on
    >>>>>> the
    >>>>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>>>> bought it)?
    >>>>>>
    >>>>>> Never, EVER use System Restore to "undo" an update, Service Pack, or
    >>>>>> IE
    >>>>>> upgrade! Instead, uninstall the update, Service Pack, or IE upgrade
    >>>>>> &
    >>>>>> reboot. If that doesn't correct the problem, then try System
    >>>>>> Restore.
    >>>>>> --
    >>>>>> ~Robear Dyer (PA Bear)
    >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>
    >>>>> ...................................
    >>>>>> Elmira wrote:
    >>>>>>> The last updates I installed were on 6/17 and they were kb978695,
    >>>>>>> 975562,
    >>>>>>> 979482. I didn't get an error until today so I don't know if this
    >>>>>>> is
    >>>>>>> related. All of a sudden I am getting Runtime error!
    >>>>>>> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 -
    >>>>>>> pure
    >>>>>>> virtual function call.
    >>>>>>>
    >>>>>>> Once you click ok the browser closes. It happened at a couple of
    >>>>>>> bank
    >>>>>>> sites. I've googled for a fix and saw lots of people have had this
    >>>>>>> problem
    >>>>>>> but I didn't find a solution.
    >>>>>>>
    >>>>>>> The only other thing I changed recently was that I replaced a CD-RW
    >>>>>>> drive
    >>>>>>> yesterday. But I did not install any drivers.
    >>>>>>>
    >>>>>>> IE 7
    >>>>>>> WinXP SP3
    >>>>>>>
    >>>>>>> Will system restore help?
    >>>>>>> Thanks for any advise.
     
  11. Elmira

    Elmira Flightless Bird

    not yet.... plan to do it tonight
    should i wait?

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:eZg2em7ELHA.1996@TK2MSFTNGP06.phx.gbl...
    > Has KB979559 installed yet?
    >
    > Elmira wrote:
    >> Did not have any errors today so I am going to attribute the problem to
    >> the
    >> fact that I did not reboot immediately after the McAfee update. Guess I
    >> learned something here!
    >>
    >>> 1. Does the behavior persist if you start IE in No Add-ons mode?
    >>>
    >>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>> Explorer (No add-ons).
    >>>
    >>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>> IE7
    >>> & IE8 in all OSS]
    >>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>
    >>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >>> http://support.microsoft.com/kb/923737
    >>>
    >>> PS: Let me know if KB979559 installs or now.
    >>>
    >>>
    >>> Elmira wrote:
    >>>> I purchased McAfee Antivirus Plus in Nov 2009. I have always had
    >>>> McAfee
    >>>> on
    >>>> this machine. I bought it over 5 yrs ago so I dont remember if it was
    >>>> a
    >>>> trial version but it's a Dell so I'd say yes it was. I had some
    >>>> trouble
    >>>> installing the current version and called their tech help so I know we
    >>>> completely wiped out any extra files that might have remained from
    >>>> previous
    >>>> versions. It is completely updated.
    >>>>
    >>>> Yes to KB982381and No to KB979559. When there are more than 4 windows
    >>>> patches I do a few at a time in case any give me a problem. I wait a
    >>>> couple
    >>>> of days in between just to make sure. KB979559 is in the final batch
    >>>> that
    >>>> was not yet installed. I planned to do that batch once this problem
    >>>> was
    >>>> solved.
    >>>>
    >>>> Yesterday there was a McAfee update and it kept asking to reboot all
    >>>> day.
    >>>> I
    >>>> didn't want to shutdown until the evening. Maybe that was causing the
    >>>> problem? I'll know by tonight if it's fixed and will report back.
    >>>>
    >>>>> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >>>>> Security Central?
    >>>>>
    >>>>> Is your subscription current or is it a freebie from you ISP (e.g.,
    >>>>> Comcast)?
    >>>>>
    >>>>> Has another McAfee application or a Norton application ever been
    >>>>> installed
    >>>>> on the computer?
    >>>>>
    >>>>> Did a McAfee or Norton free-trial come preinstalled on the computer
    >>>>> when
    >>>>> you bought it?
    >>>>>
    >>>>> Don't uninstall any updates just yet but please tell me if "Security
    >>>>> Update for Windows Internet Explorer 7 (KB982381)" and "Security
    >>>>> Update
    >>>>> for Windows XP (KB979559)" are both listed in Add/Remove Programs
    >>>>> (after
    >>>>> making sure the SHOW UPDATES box at the top is checked)?
    >>>>>
    >>>>>
    >>>>> Elmira wrote:
    >>>>>> I have the latest McAfee Security Suite (updated constantly) with
    >>>>>> firewall.
    >>>>>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot and
    >>>>>> SuperAntispyware intermitently. I keep Spyware Blaster current. I
    >>>>>> have
    >>>>>> never been without antivirus protection.
    >>>>>>
    >>>>>> Of the 3 updates I listed, would you recommend uninstalling KB978695
    >>>>>> which
    >>>>>> seems to have something to do with runtime?
    >>>>>>
    >>>>>>> What anti-virus application or security suite is installed and is
    >>>>>>> your
    >>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>> Defender)? What third-party firewall (if any)?
    >>>>>>>
    >>>>>>> Has a(another) Norton or McAfee application ever been installed on
    >>>>>>> the
    >>>>>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>>>>> bought it)?
    >>>>>>>
    >>>>>>> Never, EVER use System Restore to "undo" an update, Service Pack, or
    >>>>>>> IE
    >>>>>>> upgrade! Instead, uninstall the update, Service Pack, or IE upgrade
    >>>>>>> &
    >>>>>>> reboot. If that doesn't correct the problem, then try System
    >>>>>>> Restore.
    >>>>>>> --
    >>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>
    >>>>>> ...................................
    >>>>>>> Elmira wrote:
    >>>>>>>> The last updates I installed were on 6/17 and they were kb978695,
    >>>>>>>> 975562,
    >>>>>>>> 979482. I didn't get an error until today so I don't know if this
    >>>>>>>> is
    >>>>>>>> related. All of a sudden I am getting Runtime error!
    >>>>>>>> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 -
    >>>>>>>> pure
    >>>>>>>> virtual function call.
    >>>>>>>>
    >>>>>>>> Once you click ok the browser closes. It happened at a couple of
    >>>>>>>> bank
    >>>>>>>> sites. I've googled for a fix and saw lots of people have had this
    >>>>>>>> problem
    >>>>>>>> but I didn't find a solution.
    >>>>>>>>
    >>>>>>>> The only other thing I changed recently was that I replaced a CD-RW
    >>>>>>>> drive
    >>>>>>>> yesterday. But I did not install any drivers.
    >>>>>>>>
    >>>>>>>> IE 7
    >>>>>>>> WinXP SP3
    >>>>>>>>
    >>>>>>>> Will system restore help?
    >>>>>>>> Thanks for any advise.

    >
     
  12. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    You can try but I doubt it'll install now.

    Elmira wrote:
    > not yet.... plan to do it tonight
    > should i wait?
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:eZg2em7ELHA.1996@TK2MSFTNGP06.phx.gbl...
    >> Has KB979559 installed yet?
    >>
    >> Elmira wrote:
    >>> Did not have any errors today so I am going to attribute the problem to
    >>> the
    >>> fact that I did not reboot immediately after the McAfee update. Guess I
    >>> learned something here!
    >>>
    >>>> 1. Does the behavior persist if you start IE in No Add-ons mode?
    >>>>
    >>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>> Explorer (No add-ons).
    >>>>
    >>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>>> IE7
    >>>> & IE8 in all OSS]
    >>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>
    >>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >>>> http://support.microsoft.com/kb/923737
    >>>>
    >>>> PS: Let me know if KB979559 installs or now.
    >>>>
    >>>>
    >>>> Elmira wrote:
    >>>>> I purchased McAfee Antivirus Plus in Nov 2009. I have always had
    >>>>> McAfee
    >>>>> on
    >>>>> this machine. I bought it over 5 yrs ago so I dont remember if it was
    >>>>> a
    >>>>> trial version but it's a Dell so I'd say yes it was. I had some
    >>>>> trouble
    >>>>> installing the current version and called their tech help so I know we
    >>>>> completely wiped out any extra files that might have remained from
    >>>>> previous
    >>>>> versions. It is completely updated.
    >>>>>
    >>>>> Yes to KB982381and No to KB979559. When there are more than 4 windows
    >>>>> patches I do a few at a time in case any give me a problem. I wait a
    >>>>> couple
    >>>>> of days in between just to make sure. KB979559 is in the final batch
    >>>>> that
    >>>>> was not yet installed. I planned to do that batch once this problem
    >>>>> was
    >>>>> solved.
    >>>>>
    >>>>> Yesterday there was a McAfee update and it kept asking to reboot all
    >>>>> day.
    >>>>> I
    >>>>> didn't want to shutdown until the evening. Maybe that was causing the
    >>>>> problem? I'll know by tonight if it's fixed and will report back.
    >>>>>
    >>>>>> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >>>>>> Security Central?
    >>>>>>
    >>>>>> Is your subscription current or is it a freebie from you ISP (e.g.,
    >>>>>> Comcast)?
    >>>>>>
    >>>>>> Has another McAfee application or a Norton application ever been
    >>>>>> installed
    >>>>>> on the computer?
    >>>>>>
    >>>>>> Did a McAfee or Norton free-trial come preinstalled on the computer
    >>>>>> when
    >>>>>> you bought it?
    >>>>>>
    >>>>>> Don't uninstall any updates just yet but please tell me if "Security
    >>>>>> Update for Windows Internet Explorer 7 (KB982381)" and "Security
    >>>>>> Update
    >>>>>> for Windows XP (KB979559)" are both listed in Add/Remove Programs
    >>>>>> (after
    >>>>>> making sure the SHOW UPDATES box at the top is checked)?
    >>>>>>
    >>>>>>
    >>>>>> Elmira wrote:
    >>>>>>> I have the latest McAfee Security Suite (updated constantly) with
    >>>>>>> firewall.
    >>>>>>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot
    >>>>>>> and
    >>>>>>> SuperAntispyware intermitently. I keep Spyware Blaster current. I
    >>>>>>> have
    >>>>>>> never been without antivirus protection.
    >>>>>>>
    >>>>>>> Of the 3 updates I listed, would you recommend uninstalling KB978695
    >>>>>>> which
    >>>>>>> seems to have something to do with runtime?
    >>>>>>>
    >>>>>>>> What anti-virus application or security suite is installed and is
    >>>>>>>> your
    >>>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>>> Defender)? What third-party firewall (if any)?
    >>>>>>>>
    >>>>>>>> Has a(another) Norton or McAfee application ever been installed on
    >>>>>>>> the
    >>>>>>>> computer (e.g., a free-trial version that came preinstalled when
    >>>>>>>> you
    >>>>>>>> bought it)?
    >>>>>>>>
    >>>>>>>> Never, EVER use System Restore to "undo" an update, Service Pack,
    >>>>>>>> or
    >>>>>>>> IE
    >>>>>>>> upgrade! Instead, uninstall the update, Service Pack, or IE
    >>>>>>>> upgrade
    >>>>>>>> &
    >>>>>>>> reboot. If that doesn't correct the problem, then try System
    >>>>>>>> Restore.
    >>>>>>>> --
    >>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>
    >>>>>>> ...................................
    >>>>>>>> Elmira wrote:
    >>>>>>>>> The last updates I installed were on 6/17 and they were kb978695,
    >>>>>>>>> 975562,
    >>>>>>>>> 979482. I didn't get an error until today so I don't know if this
    >>>>>>>>> is
    >>>>>>>>> related. All of a sudden I am getting Runtime error!
    >>>>>>>>> Program: C:/Program files\Internet Explorer\iexplore.exe, R6025 -
    >>>>>>>>> pure
    >>>>>>>>> virtual function call.
    >>>>>>>>>
    >>>>>>>>> Once you click ok the browser closes. It happened at a couple of
    >>>>>>>>> bank
    >>>>>>>>> sites. I've googled for a fix and saw lots of people have had
    >>>>>>>>> this
    >>>>>>>>> problem
    >>>>>>>>> but I didn't find a solution.
    >>>>>>>>>
    >>>>>>>>> The only other thing I changed recently was that I replaced a
    >>>>>>>>> CD-RW
    >>>>>>>>> drive
    >>>>>>>>> yesterday. But I did not install any drivers.
    >>>>>>>>>
    >>>>>>>>> IE 7
    >>>>>>>>> WinXP SP3
    >>>>>>>>>
    >>>>>>>>> Will system restore help?
    >>>>>>>>> Thanks for any advise.
     
  13. Elmira

    Elmira Flightless Bird

    Ok I went to install it and the option is not even there! what happened?


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:-O0Q$7aCFLHA.5736@TK2MSFTNGP02.phx.gbl...
    > You can try but I doubt it'll install now.
    >
    > Elmira wrote:
    >> not yet.... plan to do it tonight
    >> should i wait?
    >>
    >> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >> news:eZg2em7ELHA.1996@TK2MSFTNGP06.phx.gbl...
    >>> Has KB979559 installed yet?
    >>>
    >>> Elmira wrote:
    >>>> Did not have any errors today so I am going to attribute the problem to
    >>>> the
    >>>> fact that I did not reboot immediately after the McAfee update. Guess
    >>>> I
    >>>> learned something here!
    >>>>
    >>>>> 1. Does the behavior persist if you start IE in No Add-ons mode?
    >>>>>
    >>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>> Explorer (No add-ons).
    >>>>>
    >>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>>>> IE7
    >>>>> & IE8 in all OSS]
    >>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>
    >>>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >>>>> http://support.microsoft.com/kb/923737
    >>>>>
    >>>>> PS: Let me know if KB979559 installs or now.
    >>>>>
    >>>>>
    >>>>> Elmira wrote:
    >>>>>> I purchased McAfee Antivirus Plus in Nov 2009. I have always had
    >>>>>> McAfee
    >>>>>> on
    >>>>>> this machine. I bought it over 5 yrs ago so I dont remember if it
    >>>>>> was
    >>>>>> a
    >>>>>> trial version but it's a Dell so I'd say yes it was. I had some
    >>>>>> trouble
    >>>>>> installing the current version and called their tech help so I know
    >>>>>> we
    >>>>>> completely wiped out any extra files that might have remained from
    >>>>>> previous
    >>>>>> versions. It is completely updated.
    >>>>>>
    >>>>>> Yes to KB982381and No to KB979559. When there are more than 4
    >>>>>> windows
    >>>>>> patches I do a few at a time in case any give me a problem. I wait a
    >>>>>> couple
    >>>>>> of days in between just to make sure. KB979559 is in the final batch
    >>>>>> that
    >>>>>> was not yet installed. I planned to do that batch once this problem
    >>>>>> was
    >>>>>> solved.
    >>>>>>
    >>>>>> Yesterday there was a McAfee update and it kept asking to reboot all
    >>>>>> day.
    >>>>>> I
    >>>>>> didn't want to shutdown until the evening. Maybe that was causing
    >>>>>> the
    >>>>>> problem? I'll know by tonight if it's fixed and will report back.
    >>>>>>
    >>>>>>> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >>>>>>> Security Central?
    >>>>>>>
    >>>>>>> Is your subscription current or is it a freebie from you ISP (e.g.,
    >>>>>>> Comcast)?
    >>>>>>>
    >>>>>>> Has another McAfee application or a Norton application ever been
    >>>>>>> installed
    >>>>>>> on the computer?
    >>>>>>>
    >>>>>>> Did a McAfee or Norton free-trial come preinstalled on the computer
    >>>>>>> when
    >>>>>>> you bought it?
    >>>>>>>
    >>>>>>> Don't uninstall any updates just yet but please tell me if "Security
    >>>>>>> Update for Windows Internet Explorer 7 (KB982381)" and "Security
    >>>>>>> Update
    >>>>>>> for Windows XP (KB979559)" are both listed in Add/Remove Programs
    >>>>>>> (after
    >>>>>>> making sure the SHOW UPDATES box at the top is checked)?
    >>>>>>>
    >>>>>>>
    >>>>>>> Elmira wrote:
    >>>>>>>> I have the latest McAfee Security Suite (updated constantly) with
    >>>>>>>> firewall.
    >>>>>>>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot
    >>>>>>>> and
    >>>>>>>> SuperAntispyware intermitently. I keep Spyware Blaster current. I
    >>>>>>>> have
    >>>>>>>> never been without antivirus protection.
    >>>>>>>>
    >>>>>>>> Of the 3 updates I listed, would you recommend uninstalling
    >>>>>>>> KB978695
    >>>>>>>> which
    >>>>>>>> seems to have something to do with runtime?
    >>>>>>>>
    >>>>>>>>> What anti-virus application or security suite is installed and is
    >>>>>>>>> your
    >>>>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>>>> Defender)? What third-party firewall (if any)?
    >>>>>>>>>
    >>>>>>>>> Has a(another) Norton or McAfee application ever been installed on
    >>>>>>>>> the
    >>>>>>>>> computer (e.g., a free-trial version that came preinstalled when
    >>>>>>>>> you
    >>>>>>>>> bought it)?
    >>>>>>>>>
    >>>>>>>>> Never, EVER use System Restore to "undo" an update, Service Pack,
    >>>>>>>>> or
    >>>>>>>>> IE
    >>>>>>>>> upgrade! Instead, uninstall the update, Service Pack, or IE
    >>>>>>>>> upgrade
    >>>>>>>>> &
    >>>>>>>>> reboot. If that doesn't correct the problem, then try System
    >>>>>>>>> Restore.
    >>>>>>>>> --
    >>>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>>
    >>>>>>>> ...................................
    >>>>>>>>> Elmira wrote:
    >>>>>>>>>> The last updates I installed were on 6/17 and they were kb978695,
    >>>>>>>>>> 975562,
    >>>>>>>>>> 979482. I didn't get an error until today so I don't know if
    >>>>>>>>>> this
    >>>>>>>>>> is
    >>>>>>>>>> related. All of a sudden I am getting Runtime error!
    >>>>>>>>>> Program: C:/Program files\Internet Explorer\iexplore.exe,
    >>>>>>>>>> R6025 -
    >>>>>>>>>> pure
    >>>>>>>>>> virtual function call.
    >>>>>>>>>>
    >>>>>>>>>> Once you click ok the browser closes. It happened at a couple of
    >>>>>>>>>> bank
    >>>>>>>>>> sites. I've googled for a fix and saw lots of people have had
    >>>>>>>>>> this
    >>>>>>>>>> problem
    >>>>>>>>>> but I didn't find a solution.
    >>>>>>>>>>
    >>>>>>>>>> The only other thing I changed recently was that I replaced a
    >>>>>>>>>> CD-RW
    >>>>>>>>>> drive
    >>>>>>>>>> yesterday. But I did not install any drivers.
    >>>>>>>>>>
    >>>>>>>>>> IE 7
    >>>>>>>>>> WinXP SP3
    >>>>>>>>>>
    >>>>>>>>>> Will system restore help?
    >>>>>>>>>> Thanks for any advise.

    >
     
  14. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Open Add/Remove Programs & make sure the SHOW UPDATES option at the top is
    checked.

    Now scroll down and tell me if any of the following are listed:

    - Security Update for Windows XP (KB979559)

    - Security Update for Windows XP (KB979683)

    - Security Update for Windows XP (KB977165)


    Elmira wrote:
    > Ok I went to install it and the option is not even there! what happened?
    >
    >> You can try but I doubt it'll install now.
    >>
    >> Elmira wrote:
    >>> not yet.... plan to do it tonight
    >>> should i wait?
    >>>
    >>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>> news:eZg2em7ELHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>> Has KB979559 installed yet?
    >>>>
    >>>> Elmira wrote:
    >>>>> Did not have any errors today so I am going to attribute the problem
    >>>>> to
    >>>>> the
    >>>>> fact that I did not reboot immediately after the McAfee update. Guess
    >>>>> I
    >>>>> learned something here!
    >>>>>
    >>>>>> 1. Does the behavior persist if you start IE in No Add-ons mode?
    >>>>>>
    >>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>> Explorer (No add-ons).
    >>>>>>
    >>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>>>>> IE7
    >>>>>> & IE8 in all OSS]
    >>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>
    >>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>> (RIES)?
    >>>>>> http://support.microsoft.com/kb/923737
    >>>>>>
    >>>>>> PS: Let me know if KB979559 installs or now.
    >>>>>>
    >>>>>>
    >>>>>> Elmira wrote:
    >>>>>>> I purchased McAfee Antivirus Plus in Nov 2009. I have always had
    >>>>>>> McAfee
    >>>>>>> on
    >>>>>>> this machine. I bought it over 5 yrs ago so I dont remember if it
    >>>>>>> was
    >>>>>>> a
    >>>>>>> trial version but it's a Dell so I'd say yes it was. I had some
    >>>>>>> trouble
    >>>>>>> installing the current version and called their tech help so I know
    >>>>>>> we
    >>>>>>> completely wiped out any extra files that might have remained from
    >>>>>>> previous
    >>>>>>> versions. It is completely updated.
    >>>>>>>
    >>>>>>> Yes to KB982381and No to KB979559. When there are more than 4
    >>>>>>> windows
    >>>>>>> patches I do a few at a time in case any give me a problem. I wait
    >>>>>>> a
    >>>>>>> couple
    >>>>>>> of days in between just to make sure. KB979559 is in the final
    >>>>>>> batch
    >>>>>>> that
    >>>>>>> was not yet installed. I planned to do that batch once this problem
    >>>>>>> was
    >>>>>>> solved.
    >>>>>>>
    >>>>>>> Yesterday there was a McAfee update and it kept asking to reboot all
    >>>>>>> day.
    >>>>>>> I
    >>>>>>> didn't want to shutdown until the evening. Maybe that was causing
    >>>>>>> the
    >>>>>>> problem? I'll know by tonight if it's fixed and will report back.
    >>>>>>>
    >>>>>>>> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >>>>>>>> Security Central?
    >>>>>>>>
    >>>>>>>> Is your subscription current or is it a freebie from you ISP (e.g.,
    >>>>>>>> Comcast)?
    >>>>>>>>
    >>>>>>>> Has another McAfee application or a Norton application ever been
    >>>>>>>> installed
    >>>>>>>> on the computer?
    >>>>>>>>
    >>>>>>>> Did a McAfee or Norton free-trial come preinstalled on the computer
    >>>>>>>> when
    >>>>>>>> you bought it?
    >>>>>>>>
    >>>>>>>> Don't uninstall any updates just yet but please tell me if
    >>>>>>>> "Security
    >>>>>>>> Update for Windows Internet Explorer 7 (KB982381)" and "Security
    >>>>>>>> Update
    >>>>>>>> for Windows XP (KB979559)" are both listed in Add/Remove Programs
    >>>>>>>> (after
    >>>>>>>> making sure the SHOW UPDATES box at the top is checked)?
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Elmira wrote:
    >>>>>>>>> I have the latest McAfee Security Suite (updated constantly) with
    >>>>>>>>> firewall.
    >>>>>>>>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot
    >>>>>>>>> and
    >>>>>>>>> SuperAntispyware intermitently. I keep Spyware Blaster current.
    >>>>>>>>> I
    >>>>>>>>> have
    >>>>>>>>> never been without antivirus protection.
    >>>>>>>>>
    >>>>>>>>> Of the 3 updates I listed, would you recommend uninstalling
    >>>>>>>>> KB978695
    >>>>>>>>> which
    >>>>>>>>> seems to have something to do with runtime?
    >>>>>>>>>
    >>>>>>>>>> What anti-virus application or security suite is installed and is
    >>>>>>>>>> your
    >>>>>>>>>> subscription current? What anti-spyware applications (other than
    >>>>>>>>>> Defender)? What third-party firewall (if any)?
    >>>>>>>>>>
    >>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
    >>>>>>>>>> on
    >>>>>>>>>> the
    >>>>>>>>>> computer (e.g., a free-trial version that came preinstalled when
    >>>>>>>>>> you
    >>>>>>>>>> bought it)?
    >>>>>>>>>>
    >>>>>>>>>> Never, EVER use System Restore to "undo" an update, Service Pack,
    >>>>>>>>>> or
    >>>>>>>>>> IE
    >>>>>>>>>> upgrade! Instead, uninstall the update, Service Pack, or IE
    >>>>>>>>>> upgrade
    >>>>>>>>>> &
    >>>>>>>>>> reboot. If that doesn't correct the problem, then try System
    >>>>>>>>>> Restore.
    >>>>>>>>>> --
    >>>>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>>>
    >>>>>>>>> ...................................
    >>>>>>>>>> Elmira wrote:
    >>>>>>>>>>> The last updates I installed were on 6/17 and they were
    >>>>>>>>>>> kb978695,
    >>>>>>>>>>> 975562,
    >>>>>>>>>>> 979482. I didn't get an error until today so I don't know if
    >>>>>>>>>>> this
    >>>>>>>>>>> is
    >>>>>>>>>>> related. All of a sudden I am getting Runtime error!
    >>>>>>>>>>> Program: C:/Program files\Internet Explorer\iexplore.exe,
    >>>>>>>>>>> R6025 -
    >>>>>>>>>>> pure
    >>>>>>>>>>> virtual function call.
    >>>>>>>>>>>
    >>>>>>>>>>> Once you click ok the browser closes. It happened at a couple
    >>>>>>>>>>> of
    >>>>>>>>>>> bank
    >>>>>>>>>>> sites. I've googled for a fix and saw lots of people have had
    >>>>>>>>>>> this
    >>>>>>>>>>> problem
    >>>>>>>>>>> but I didn't find a solution.
    >>>>>>>>>>>
    >>>>>>>>>>> The only other thing I changed recently was that I replaced a
    >>>>>>>>>>> CD-RW
    >>>>>>>>>>> drive
    >>>>>>>>>>> yesterday. But I did not install any drivers.
    >>>>>>>>>>>
    >>>>>>>>>>> IE 7
    >>>>>>>>>>> WinXP SP3
    >>>>>>>>>>>
    >>>>>>>>>>> Will system restore help?
    >>>>>>>>>>> Thanks for any advise.
     
  15. Elmira

    Elmira Flightless Bird

    first, no more runtime errors have appeared.

    I installed every security update available and rebooted immediately.
    learned that lesson!!

    to answer you, see below. I just googled KB977165 and see it had a lot of
    problems. glad I dont have it.


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:%23Ey1K6IFLHA.5224@TK2MSFTNGP05.phx.gbl...

    > Open Add/Remove Programs & make sure the SHOW UPDATES option at the top is
    > checked.
    >
    > Now scroll down and tell me if any of the following are listed:
    >
    > - Security Update for Windows XP (KB979559) ----- YES
    >
    > - Security Update for Windows XP (KB979683) ----- YES
    >
    > - Security Update for Windows XP (KB977165) ----- NO

    -------------------------------------------------------------------------------------------
    >
    >
    > Elmira wrote:
    >> Ok I went to install it and the option is not even there! what happened?
    >>
    >>> You can try but I doubt it'll install now.
    >>>
    >>> Elmira wrote:
    >>>> not yet.... plan to do it tonight
    >>>> should i wait?
    >>>>
    >>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>>> news:eZg2em7ELHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>>> Has KB979559 installed yet?
    >>>>>
    >>>>> Elmira wrote:
    >>>>>> Did not have any errors today so I am going to attribute the problem
    >>>>>> to
    >>>>>> the
    >>>>>> fact that I did not reboot immediately after the McAfee update.
    >>>>>> Guess
    >>>>>> I
    >>>>>> learned something here!
    >>>>>>
    >>>>>>> 1. Does the behavior persist if you start IE in No Add-ons mode?
    >>>>>>>
    >>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>>> Explorer (No add-ons).
    >>>>>>>
    >>>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies
    >>>>>>> to
    >>>>>>> IE7
    >>>>>>> & IE8 in all OSS]
    >>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>
    >>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>> (RIES)?
    >>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>
    >>>>>>> PS: Let me know if KB979559 installs or now.
    >>>>>>>
    >>>>>>>
    >>>>>>> Elmira wrote:
    >>>>>>>> I purchased McAfee Antivirus Plus in Nov 2009. I have always had
    >>>>>>>> McAfee
    >>>>>>>> on
    >>>>>>>> this machine. I bought it over 5 yrs ago so I dont remember if it
    >>>>>>>> was
    >>>>>>>> a
    >>>>>>>> trial version but it's a Dell so I'd say yes it was. I had some
    >>>>>>>> trouble
    >>>>>>>> installing the current version and called their tech help so I know
    >>>>>>>> we
    >>>>>>>> completely wiped out any extra files that might have remained from
    >>>>>>>> previous
    >>>>>>>> versions. It is completely updated.
    >>>>>>>>
    >>>>>>>> Yes to KB982381and No to KB979559. When there are more than 4
    >>>>>>>> windows
    >>>>>>>> patches I do a few at a time in case any give me a problem. I wait
    >>>>>>>> a
    >>>>>>>> couple
    >>>>>>>> of days in between just to make sure. KB979559 is in the final
    >>>>>>>> batch
    >>>>>>>> that
    >>>>>>>> was not yet installed. I planned to do that batch once this
    >>>>>>>> problem
    >>>>>>>> was
    >>>>>>>> solved.
    >>>>>>>>
    >>>>>>>> Yesterday there was a McAfee update and it kept asking to reboot
    >>>>>>>> all
    >>>>>>>> day.
    >>>>>>>> I
    >>>>>>>> didn't want to shutdown until the evening. Maybe that was causing
    >>>>>>>> the
    >>>>>>>> problem? I'll know by tonight if it's fixed and will report back.
    >>>>>>>>
    >>>>>>>>> Is it McAfee Internet Security, McAfee Total Protection, or McAfee
    >>>>>>>>> Security Central?
    >>>>>>>>>
    >>>>>>>>> Is your subscription current or is it a freebie from you ISP
    >>>>>>>>> (e.g.,
    >>>>>>>>> Comcast)?
    >>>>>>>>>
    >>>>>>>>> Has another McAfee application or a Norton application ever been
    >>>>>>>>> installed
    >>>>>>>>> on the computer?
    >>>>>>>>>
    >>>>>>>>> Did a McAfee or Norton free-trial come preinstalled on the
    >>>>>>>>> computer
    >>>>>>>>> when
    >>>>>>>>> you bought it?
    >>>>>>>>>
    >>>>>>>>> Don't uninstall any updates just yet but please tell me if
    >>>>>>>>> "Security
    >>>>>>>>> Update for Windows Internet Explorer 7 (KB982381)" and "Security
    >>>>>>>>> Update
    >>>>>>>>> for Windows XP (KB979559)" are both listed in Add/Remove Programs
    >>>>>>>>> (after
    >>>>>>>>> making sure the SHOW UPDATES box at the top is checked)?
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> Elmira wrote:
    >>>>>>>>>> I have the latest McAfee Security Suite (updated constantly) with
    >>>>>>>>>> firewall.
    >>>>>>>>>> I run scans weekly (one yesterday) and I run Malwarebytes, Spybot
    >>>>>>>>>> and
    >>>>>>>>>> SuperAntispyware intermitently. I keep Spyware Blaster current.
    >>>>>>>>>> I
    >>>>>>>>>> have
    >>>>>>>>>> never been without antivirus protection.
    >>>>>>>>>>
    >>>>>>>>>> Of the 3 updates I listed, would you recommend uninstalling
    >>>>>>>>>> KB978695
    >>>>>>>>>> which
    >>>>>>>>>> seems to have something to do with runtime?
    >>>>>>>>>>
    >>>>>>>>>>> What anti-virus application or security suite is installed and
    >>>>>>>>>>> is
    >>>>>>>>>>> your
    >>>>>>>>>>> subscription current? What anti-spyware applications (other
    >>>>>>>>>>> than
    >>>>>>>>>>> Defender)? What third-party firewall (if any)?
    >>>>>>>>>>>
    >>>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
    >>>>>>>>>>> on
    >>>>>>>>>>> the
    >>>>>>>>>>> computer (e.g., a free-trial version that came preinstalled when
    >>>>>>>>>>> you
    >>>>>>>>>>> bought it)?
    >>>>>>>>>>>
    >>>>>>>>>>> Never, EVER use System Restore to "undo" an update, Service
    >>>>>>>>>>> Pack,
    >>>>>>>>>>> or
    >>>>>>>>>>> IE
    >>>>>>>>>>> upgrade! Instead, uninstall the update, Service Pack, or IE
    >>>>>>>>>>> upgrade
    >>>>>>>>>>> &
    >>>>>>>>>>> reboot. If that doesn't correct the problem, then try System
    >>>>>>>>>>> Restore.
    >>>>>>>>>>> --
    >>>>>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>>>>
    >>>>>>>>>> ...................................
    >>>>>>>>>>> Elmira wrote:
    >>>>>>>>>>>> The last updates I installed were on 6/17 and they were
    >>>>>>>>>>>> kb978695,
    >>>>>>>>>>>> 975562,
    >>>>>>>>>>>> 979482. I didn't get an error until today so I don't know if
    >>>>>>>>>>>> this
    >>>>>>>>>>>> is
    >>>>>>>>>>>> related. All of a sudden I am getting Runtime error!
    >>>>>>>>>>>> Program: C:/Program files\Internet Explorer\iexplore.exe,
    >>>>>>>>>>>> R6025 -
    >>>>>>>>>>>> pure
    >>>>>>>>>>>> virtual function call.
    >>>>>>>>>>>>
    >>>>>>>>>>>> Once you click ok the browser closes. It happened at a couple
    >>>>>>>>>>>> of
    >>>>>>>>>>>> bank
    >>>>>>>>>>>> sites. I've googled for a fix and saw lots of people have had
    >>>>>>>>>>>> this
    >>>>>>>>>>>> problem
    >>>>>>>>>>>> but I didn't find a solution.
    >>>>>>>>>>>>
    >>>>>>>>>>>> The only other thing I changed recently was that I replaced a
    >>>>>>>>>>>> CD-RW
    >>>>>>>>>>>> drive
    >>>>>>>>>>>> yesterday. But I did not install any drivers.
    >>>>>>>>>>>>
    >>>>>>>>>>>> IE 7
    >>>>>>>>>>>> WinXP SP3
    >>>>>>>>>>>>
    >>>>>>>>>>>> Will system restore help?
    >>>>>>>>>>>> Thanks for any advise.

    >
     
  16. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    FYI, KB979559 superseded KB979683 which superseded KB977165.

    Long story, short version: If KB977165 never installed, chances are you had
    a W32/Alureon rootkit infection back in February 2010 and that the infection
    was detected & removed by the Malicious Software Removal Tool when it ran
    while you were installing the April 2010 updates (which included KB979683).


    Elmira wrote:
    > first, no more runtime errors have appeared.
    >
    > I installed every security update available and rebooted immediately.
    > learned that lesson!!
    >
    > to answer you, see below. I just googled KB977165 and see it had a lot of
    > problems. glad I dont have it.
    >
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:%23Ey1K6IFLHA.5224@TK2MSFTNGP05.phx.gbl...
    >
    >> Open Add/Remove Programs & make sure the SHOW UPDATES option at the top
    >> is
    >> checked.
    >>
    >> Now scroll down and tell me if any of the following are listed:
    >>
    >> - Security Update for Windows XP (KB979559) ----- YES
    >>
    >> - Security Update for Windows XP (KB979683) ----- YES
    >>
    >> - Security Update for Windows XP (KB977165) ----- NO

    > -------------------------------------------------------------------------------------------
    >>
    >>
    >> Elmira wrote:
    >>> Ok I went to install it and the option is not even there! what
    >>> happened?
    >>>
    >>>> You can try but I doubt it'll install now.
    >>>>
    >>>> Elmira wrote:
    >>>>> not yet.... plan to do it tonight
    >>>>> should i wait?
    >>>>>
    >>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    >>>>> news:eZg2em7ELHA.1996@TK2MSFTNGP06.phx.gbl...
    >>>>>> Has KB979559 installed yet?
    >>>>>>
    >>>>>> Elmira wrote:
    >>>>>>> Did not have any errors today so I am going to attribute the problem
    >>>>>>> to
    >>>>>>> the
    >>>>>>> fact that I did not reboot immediately after the McAfee update.
    >>>>>>> Guess
    >>>>>>> I
    >>>>>>> learned something here!
    >>>>>>>
    >>>>>>>> 1. Does the behavior persist if you start IE in No Add-ons mode?
    >>>>>>>>
    >>>>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>>>> Explorer (No add-ons).
    >>>>>>>>
    >>>>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies
    >>>>>>>> to
    >>>>>>>> IE7
    >>>>>>>> & IE8 in all OSS]
    >>>>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>>>
    >>>>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>>>> (RIES)?
    >>>>>>>> http://support.microsoft.com/kb/923737
    >>>>>>>>
    >>>>>>>> PS: Let me know if KB979559 installs or now.
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Elmira wrote:
    >>>>>>>>> I purchased McAfee Antivirus Plus in Nov 2009. I have always had
    >>>>>>>>> McAfee
    >>>>>>>>> on
    >>>>>>>>> this machine. I bought it over 5 yrs ago so I dont remember if it
    >>>>>>>>> was
    >>>>>>>>> a
    >>>>>>>>> trial version but it's a Dell so I'd say yes it was. I had some
    >>>>>>>>> trouble
    >>>>>>>>> installing the current version and called their tech help so I
    >>>>>>>>> know
    >>>>>>>>> we
    >>>>>>>>> completely wiped out any extra files that might have remained from
    >>>>>>>>> previous
    >>>>>>>>> versions. It is completely updated.
    >>>>>>>>>
    >>>>>>>>> Yes to KB982381and No to KB979559. When there are more than 4
    >>>>>>>>> windows
    >>>>>>>>> patches I do a few at a time in case any give me a problem. I
    >>>>>>>>> wait
    >>>>>>>>> a
    >>>>>>>>> couple
    >>>>>>>>> of days in between just to make sure. KB979559 is in the final
    >>>>>>>>> batch
    >>>>>>>>> that
    >>>>>>>>> was not yet installed. I planned to do that batch once this
    >>>>>>>>> problem
    >>>>>>>>> was
    >>>>>>>>> solved.
    >>>>>>>>>
    >>>>>>>>> Yesterday there was a McAfee update and it kept asking to reboot
    >>>>>>>>> all
    >>>>>>>>> day.
    >>>>>>>>> I
    >>>>>>>>> didn't want to shutdown until the evening. Maybe that was causing
    >>>>>>>>> the
    >>>>>>>>> problem? I'll know by tonight if it's fixed and will report back.
    >>>>>>>>>
    >>>>>>>>>> Is it McAfee Internet Security, McAfee Total Protection, or
    >>>>>>>>>> McAfee
    >>>>>>>>>> Security Central?
    >>>>>>>>>>
    >>>>>>>>>> Is your subscription current or is it a freebie from you ISP
    >>>>>>>>>> (e.g.,
    >>>>>>>>>> Comcast)?
    >>>>>>>>>>
    >>>>>>>>>> Has another McAfee application or a Norton application ever been
    >>>>>>>>>> installed
    >>>>>>>>>> on the computer?
    >>>>>>>>>>
    >>>>>>>>>> Did a McAfee or Norton free-trial come preinstalled on the
    >>>>>>>>>> computer
    >>>>>>>>>> when
    >>>>>>>>>> you bought it?
    >>>>>>>>>>
    >>>>>>>>>> Don't uninstall any updates just yet but please tell me if
    >>>>>>>>>> "Security
    >>>>>>>>>> Update for Windows Internet Explorer 7 (KB982381)" and "Security
    >>>>>>>>>> Update
    >>>>>>>>>> for Windows XP (KB979559)" are both listed in Add/Remove Programs
    >>>>>>>>>> (after
    >>>>>>>>>> making sure the SHOW UPDATES box at the top is checked)?
    >>>>>>>>>>
    >>>>>>>>>>
    >>>>>>>>>> Elmira wrote:
    >>>>>>>>>>> I have the latest McAfee Security Suite (updated constantly)
    >>>>>>>>>>> with
    >>>>>>>>>>> firewall.
    >>>>>>>>>>> I run scans weekly (one yesterday) and I run Malwarebytes,
    >>>>>>>>>>> Spybot
    >>>>>>>>>>> and
    >>>>>>>>>>> SuperAntispyware intermitently. I keep Spyware Blaster current.
    >>>>>>>>>>> I
    >>>>>>>>>>> have
    >>>>>>>>>>> never been without antivirus protection.
    >>>>>>>>>>>
    >>>>>>>>>>> Of the 3 updates I listed, would you recommend uninstalling
    >>>>>>>>>>> KB978695
    >>>>>>>>>>> which
    >>>>>>>>>>> seems to have something to do with runtime?
    >>>>>>>>>>>
    >>>>>>>>>>>> What anti-virus application or security suite is installed and
    >>>>>>>>>>>> is
    >>>>>>>>>>>> your
    >>>>>>>>>>>> subscription current? What anti-spyware applications (other
    >>>>>>>>>>>> than
    >>>>>>>>>>>> Defender)? What third-party firewall (if any)?
    >>>>>>>>>>>>
    >>>>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
    >>>>>>>>>>>> on
    >>>>>>>>>>>> the
    >>>>>>>>>>>> computer (e.g., a free-trial version that came preinstalled
    >>>>>>>>>>>> when
    >>>>>>>>>>>> you
    >>>>>>>>>>>> bought it)?
    >>>>>>>>>>>>
    >>>>>>>>>>>> Never, EVER use System Restore to "undo" an update, Service
    >>>>>>>>>>>> Pack,
    >>>>>>>>>>>> or
    >>>>>>>>>>>> IE
    >>>>>>>>>>>> upgrade! Instead, uninstall the update, Service Pack, or IE
    >>>>>>>>>>>> upgrade
    >>>>>>>>>>>> &
    >>>>>>>>>>>> reboot. If that doesn't correct the problem, then try System
    >>>>>>>>>>>> Restore.
    >>>>>>>>>>>> --
    >>>>>>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>>>>>>>
    >>>>>>>>>>> ...................................
    >>>>>>>>>>>> Elmira wrote:
    >>>>>>>>>>>>> The last updates I installed were on 6/17 and they were
    >>>>>>>>>>>>> kb978695,
    >>>>>>>>>>>>> 975562,
    >>>>>>>>>>>>> 979482. I didn't get an error until today so I don't know if
    >>>>>>>>>>>>> this
    >>>>>>>>>>>>> is
    >>>>>>>>>>>>> related. All of a sudden I am getting Runtime error!
    >>>>>>>>>>>>> Program: C:/Program files\Internet Explorer\iexplore.exe,
    >>>>>>>>>>>>> R6025 -
    >>>>>>>>>>>>> pure
    >>>>>>>>>>>>> virtual function call.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Once you click ok the browser closes. It happened at a couple
    >>>>>>>>>>>>> of
    >>>>>>>>>>>>> bank
    >>>>>>>>>>>>> sites. I've googled for a fix and saw lots of people have had
    >>>>>>>>>>>>> this
    >>>>>>>>>>>>> problem
    >>>>>>>>>>>>> but I didn't find a solution.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> The only other thing I changed recently was that I replaced a
    >>>>>>>>>>>>> CD-RW
    >>>>>>>>>>>>> drive
    >>>>>>>>>>>>> yesterday. But I did not install any drivers.
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> IE 7
    >>>>>>>>>>>>> WinXP SP3
    >>>>>>>>>>>>>
    >>>>>>>>>>>>> Will system restore help?
    >>>>>>>>>>>>> Thanks for any advise.
     

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