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Remote Desktop Connection Not Working

Discussion in 'Windows XP' started by JJ, Apr 6, 2010.

  1. JJ

    JJ Flightless Bird

    I have around 85 computers in an office that I am able to access via Remote
    Desktop Connection. All are working normally. All computers are running
    Windows XP Professional connecting to a Windows 2003 Server. Windows
    Firewall is disabled on all computers and all computers use the same
    corporate firewall. All computers use Symantec Endpoint Protection.

    Recently, we purchased 5 new computers from Dell (Optiplex 780 model). Most
    of the older computers are Optiplex 760 models and are working fine. After
    configuring the new computers with our network settings and software,
    everything is working fine except that I am unable to make a Remote Desktop
    Connection to these computers. I can get to the login screen of the remote
    computer; I enter the appropriate username and password (with remote access
    enabled for this username); I click OK; the login screen dims a little like
    it is trying to login and after about 30-45 seconds, the desktop of the host
    computer reappears. There is no error message. It just won't connect.

    Everything looks correct, but still no connection. Just to be absolutely
    certain that Symantec was not interfering, I uninstalled it from one
    computer and was still unable to make a connection.

    Any ideas would be greatly appreciated.

    Thanks.

    James
     
  2. Bernd

    Bernd Flightless Bird

    -------- Original-Nachricht --------

    > I have around 85 computers in an office that I am able to access via Remote
    > Desktop Connection. All are working normally. All computers are running
    > Windows XP Professional connecting to a Windows 2003 Server. Windows
    > Firewall is disabled on all computers and all computers use the same
    > corporate firewall. All computers use Symantec Endpoint Protection.
    >
    > Recently, we purchased 5 new computers from Dell (Optiplex 780 model). Most
    > of the older computers are Optiplex 760 models and are working fine. After
    > configuring the new computers with our network settings and software,
    > everything is working fine except that I am unable to make a Remote Desktop
    > Connection to these computers. I can get to the login screen of the remote
    > computer; I enter the appropriate username and password (with remote access
    > enabled for this username); I click OK; the login screen dims a little like
    > it is trying to login and after about 30-45 seconds, the desktop of the host
    > computer reappears. There is no error message. It just won't connect.
    >
    > Everything looks correct, but still no connection. Just to be absolutely
    > certain that Symantec was not interfering, I uninstalled it from one
    > computer and was still unable to make a connection.
    >
    > Any ideas would be greatly appreciated.
    >
    > Thanks.
    >
    > James


    Is the terminal service running on the target machine ?

    Bernd
     
  3. JJ

    JJ Flightless Bird

    Yes and there are no errors in the log files indicating that there is any
    problem.

    Bummer.

    James
     
  4. Bernd

    Bernd Flightless Bird

    -------- Original-Nachricht --------

    > Yes and there are no errors in the log files indicating that there is any
    > problem.
    >
    > Bummer.
    >
    > James


    Did you look into BOTH event logs ?

    Bernd
     
  5. JJ

    JJ Flightless Bird

    Yes. Neither set of logs show any errors relating to RDC.

    Thanks.

    James
     
  6. Bernd

    Bernd Flightless Bird

    -------- Original-Nachricht --------

    > Yes. Neither set of logs show any errors relating to RDC.
    >
    > Thanks.
    >
    > James


    Some more ideas:

    1. is telnet <ip> 3389 working (getting a blank screen) ?

    2. is a local user logged in at the target while you're trying RDP ?
    yes: logoff before trying to connect
    no: login before trying to connect

    3. Is Fast User Switching enabled on the target ?
    Yes: disable it

    4. Has the target a video card from nVidia ?
    Yes: search for newer driver

    5. Try mstsc /console

    Bernd
     
  7. smlunatick

    smlunatick Flightless Bird

    On Apr 7, 8:36 pm, Bernd <f...@gmx.de> wrote:
    > -------- Original-Nachricht --------
    >
    > > Yes.  Neither set of logs show any errors relating to RDC.

    >
    > > Thanks.

    >
    > > James

    >
    > Some more ideas:
    >
    > 1. is telnet <ip> 3389 working (getting a blank screen) ?
    >
    > 2. is a local user logged in at the target while you're trying RDP ?
    >      yes: logoff before trying to connect
    >      no:  login before trying to connect
    >
    > 3. Is Fast User Switching enabled on the target ?
    >     Yes: disable it
    >
    > 4. Has the target a video card from nVidia ?
    >     Yes: search for newer driver
    >
    > 5. Try mstsc /console
    >
    > Bernd


    Make sure that you are all using the same versions of Remote Desktop.
    Microsoft has released updated Remote Desktop to version 6.
     
  8. JJ

    JJ Flightless Bird

    Ding, ding, ding. We have a winner.

    Updating the video card driver fixed the problem.

    Thanks very much for your help.

    James
     

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