J
jcage@lycos.com
Flightless Bird
I had a crash on my computer and as a consequence, lost some stuff.
As I rebuilt the registry to get back to where I was, I've been
plagued with my Philips DVD drive (pretty much everything is back to
normal but that - just recently solved a printer issue that had been
plaguing me).
It's a Dell 8400 Dimension with Windows XPpro SP2 on it. When it
boots up, it inquires about the new hardware it's found and I
generally click 'cancel' (since trying to follow it through gets me
nowhere). My 'device manager' shows the drive by name and 'my
computer' shows the drive. I can put a CD in it and read the CD but I
can't use it to burn anything to. Unless I want to burn files or
music to it, it works fine for reading purposes. When I click 'add
new hardware', I can get the same message up as when I boot (found new
hardware). I've tried uninstalling the drive through device manager
and when I reboot - it's more of the same (it shows in My Computer,
shows okay in Device Manager, I can read the files on a CD, etc).
From what I understand, the Windows XP 'system files' are supposed to
allow this drive to 'install' yet, that doesn't seem to be the case.
I went to the DELL website and all they have to offer is firmware
updates versus an actual drive driver. I'm inclined to believe it's a
similar thing to my printer issue where I'm missing some file that
won't allow it to install but am not sure so thought I'd run it by
folks on these groups to see if anyone else may have encountered the
issue.
Thanks for any help,
John
As I rebuilt the registry to get back to where I was, I've been
plagued with my Philips DVD drive (pretty much everything is back to
normal but that - just recently solved a printer issue that had been
plaguing me).
It's a Dell 8400 Dimension with Windows XPpro SP2 on it. When it
boots up, it inquires about the new hardware it's found and I
generally click 'cancel' (since trying to follow it through gets me
nowhere). My 'device manager' shows the drive by name and 'my
computer' shows the drive. I can put a CD in it and read the CD but I
can't use it to burn anything to. Unless I want to burn files or
music to it, it works fine for reading purposes. When I click 'add
new hardware', I can get the same message up as when I boot (found new
hardware). I've tried uninstalling the drive through device manager
and when I reboot - it's more of the same (it shows in My Computer,
shows okay in Device Manager, I can read the files on a CD, etc).
From what I understand, the Windows XP 'system files' are supposed to
allow this drive to 'install' yet, that doesn't seem to be the case.
I went to the DELL website and all they have to offer is firmware
updates versus an actual drive driver. I'm inclined to believe it's a
similar thing to my printer issue where I'm missing some file that
won't allow it to install but am not sure so thought I'd run it by
folks on these groups to see if anyone else may have encountered the
issue.
Thanks for any help,
John