Office Diagnostics issue ...

[Big Al]

Today a display box appeared with a suggestion to run Microsoft Office 2007
Diagnostics Tool because it detected that my Office was crashing frequently.
I allowed it to run as suggested, and other than one part that couldn't
complete because of something being missing, it detected no problems with
memory or compatibility, etc. The crashing it detected I suspect is caused
by an installation of software from Avanquest called Lightning PDF. Ever
since I installed it, Word does not close correctly 99% of the time, and
Avanquest tells me I am the only person with this problem (which I doubt).
Looking for suggestions on how to determine the source of the crashing if
Diagnostics does not detect anything.
--
''''''''Bye from Big Al

 

[DL]

Uninstall Avenquest, reboot, retest?

There are many free pdf convertors, plus MS has one
http://www.microsoft.com/downloads/...11-3e7e-4ae6-b059-a2e79ed87041&displaylang=en

"Big Al" <BigAl@discussions.microsoft.com> wrote in message
news:5AFD8214-F8BD-4112-B268-21EC29BEBCB6@microsoft.com...
> Today a display box appeared with a suggestion to run Microsoft Office
> 2007
> Diagnostics Tool because it detected that my Office was crashing
> frequently.
> I allowed it to run as suggested, and other than one part that couldn't
> complete because of something being missing, it detected no problems with
> memory or compatibility, etc. The crashing it detected I suspect is
> caused
> by an installation of software from Avanquest called Lightning PDF. Ever
> since I installed it, Word does not close correctly 99% of the time, and
> Avanquest tells me I am the only person with this problem (which I doubt).
> Looking for suggestions on how to determine the source of the crashing if
> Diagnostics does not detect anything.
> --
> ''''''''Bye from Big Al

 

[Laura]

I have the exact same problem you do with Lightning PDF Professional. Uninstall it, the problem goes away. Install it, the problem comes back. This web page is good but nothing solved the problem:

http://support.microsoft.com/kb/921541

I have complained to Avanquest, and referenced your post so they know you are not the only one.

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frmsrcurl: http://msgroups.net/microsoft.public.office.misc/Office-Diagnostics-issue