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Office 2003 installation problem - not a valid Win32 application

Discussion in 'Microsoft Office' started by Trent C, Mar 6, 2010.

  1. Trent C

    Trent C Flightless Bird

    A colleague is having problems installing Office 2003 on her machine. My
    understanding is that it's a WinXP PC with all the updates.

    She had a hooky copy of Office 2003 Professional for several years which the
    MS Authentication Tool recently picked up, so she bought an OEM copy of
    Office Pro, uninstalled the existing installation, then tried reinstalling
    it from the brand new, sealed OEM disk. Unfortunately, as soon as she's
    entered the product key, she gets the message "Not a valid Win32
    application" and the setup ceases.

    The CD is clean and the CD driver works with other application CDs, so I
    don't think it's the hardware. Is it possible that an OEM copy of Office
    that was produced for one computer manufacturer wouldn't work on another
    manufacturer's PC?

    My next step is to suggest that she tries copying the files onto her hard
    drive and try from there, but I'd be grateful to know whether there are any
    known issues, or if she's not doing something obvious.

    Thanks in advance,

    Trent
     
  2. DL

    DL Flightless Bird

    "Not a valid Win32 application" is usually an indication of a win problem
    Is any anti virus disabled?, installing from an account with Admin rights?

    "Trent C" <TrentC@invalid.invalid> wrote in message
    news:uY9BBSSvKHA.2436@TK2MSFTNGP04.phx.gbl...
    >A colleague is having problems installing Office 2003 on her machine. My
    >understanding is that it's a WinXP PC with all the updates.
    >
    > She had a hooky copy of Office 2003 Professional for several years which
    > the MS Authentication Tool recently picked up, so she bought an OEM copy
    > of Office Pro, uninstalled the existing installation, then tried
    > reinstalling it from the brand new, sealed OEM disk. Unfortunately, as
    > soon as she's entered the product key, she gets the message "Not a valid
    > Win32 application" and the setup ceases.
    >
    > The CD is clean and the CD driver works with other application CDs, so I
    > don't think it's the hardware. Is it possible that an OEM copy of Office
    > that was produced for one computer manufacturer wouldn't work on another
    > manufacturer's PC?
    >
    > My next step is to suggest that she tries copying the files onto her hard
    > drive and try from there, but I'd be grateful to know whether there are
    > any known issues, or if she's not doing something obvious.
    >
    > Thanks in advance,
    >
    > Trent
    >
     
  3. Trent C

    Trent C Flightless Bird

    I'll certainly pass that on but I have a suspicion that since this is a
    standalone machine sued by only one person, there is only one user account
    set up, so it's probably not an admin issue. That said, the AV option is
    definitely worth a try...

    > "Not a valid Win32 application" is usually an indication of a win problem
    > Is any anti virus disabled?, installing from an account with Admin rights?


    >>A colleague is having problems installing Office 2003 on her machine. My
    >>understanding is that it's a WinXP PC with all the updates.
    >>
    >> She had a hooky copy of Office 2003 Professional for several years which
    >> the MS Authentication Tool recently picked up, so she bought an OEM copy
    >> of Office Pro, uninstalled the existing installation, then tried
    >> reinstalling it from the brand new, sealed OEM disk. Unfortunately, as
    >> soon as she's entered the product key, she gets the message "Not a valid
    >> Win32 application" and the setup ceases.
    >>
    >> The CD is clean and the CD driver works with other application CDs, so I
    >> don't think it's the hardware. Is it possible that an OEM copy of Office
    >> that was produced for one computer manufacturer wouldn't work on another
    >> manufacturer's PC?
    >>
    >> My next step is to suggest that she tries copying the files onto her hard
    >> drive and try from there, but I'd be grateful to know whether there are
    >> any known issues, or if she's not doing something obvious.
    >>
    >> Thanks in advance,
    >>
    >> Trent
    >>

    >
    >
     

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