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Login dialog box has disappeared in IE8

N

Neil Harrington

Flightless Bird
I've have been using IE8 under WinXP SP3 with no problems until just
recently. Now, when I go to the Fidelity.com site which contains all of my
investment stuff, I cannot log in because that dialog box has disappeared.
Everything else on the page is normal, all the other dialog boxes are there,
but the box under "LOG IN -- Customer ID" has vanished; there's the space
for it but it's just blank grey with no box. There's a "Log in" title on the
upper right of the page that can be clicked on, but that does nothing.

When I called Fidelity about this, the rep I spoke to could not help me with
this and finally suggested I install Firefox instead. I did that and it
fixes the problem all right, but Firefox gives me other problems and I would
prefer to go back to Internet Explorer.

I have tried reinstalling IE8 but this makes no difference. I have all the
MS updates.

On my other WinXP computer IE8 still works fine on the Fidelity site, but
this computer is the one on which I have my Excel workbooks relating to my
investment accounts, so I'd like to get it fixed on this one.

I'd be really grateful if someone could help me with this.

Neil
 
D

Dan

Flightless Bird
Have you tried turning on Compatibility mode?

Have you made sure Javascript is not disabled? (they might require it , and
use it to generate the links and popups)

Have you inadvertently added the site to the Restricted Sites zone? If so,
remove it from the list.

Also try enabling popups for the site - it possible that the log in at the
upper right pops up a new window, but if you have set IE to always ignore
popups from that site it will never tell you it blocked a popup.

And finally, what happens if you try to use the site in No Add-ons mode?
(Start>Run type iexplore -extoff ) If this fixes the issue, you have an
add-on being loaded that is interfering with that site.

Dan


"Neil Harrington" <secret@illumnati.net> wrote in message
news:-O7O#cmJ3KHA.4016@TK2MSFTNGP05.phx.gbl...
> I've have been using IE8 under WinXP SP3 with no problems until just
> recently. Now, when I go to the Fidelity.com site which contains all of my
> investment stuff, I cannot log in because that dialog box has disappeared.
> Everything else on the page is normal, all the other dialog boxes are
> there, but the box under "LOG IN -- Customer ID" has vanished; there's the
> space for it but it's just blank grey with no box. There's a "Log in"
> title on the upper right of the page that can be clicked on, but that does
> nothing.
>
> When I called Fidelity about this, the rep I spoke to could not help me
> with this and finally suggested I install Firefox instead. I did that and
> it fixes the problem all right, but Firefox gives me other problems and I
> would prefer to go back to Internet Explorer.
>
> I have tried reinstalling IE8 but this makes no difference. I have all the
> MS updates.
>
> On my other WinXP computer IE8 still works fine on the Fidelity site, but
> this computer is the one on which I have my Excel workbooks relating to my
> investment accounts, so I'd like to get it fixed on this one.
>
> I'd be really grateful if someone could help me with this.
>
> Neil
>
 
N

Neil Harrington

Flightless Bird
"Dan" <news@worldofspack.com> wrote in message
news:F76C4ACA-F9E9-4784-94D1-6FC2804EA96F@microsoft.com...
> Have you tried turning on Compatibility mode?

Windows Compatibility mode? No, I don't think I've ever used that on this
computer.

>
> Have you made sure Javascript is not disabled? (they might require it ,
> and use it to generate the links and popups)

I don't know how to check that.

>
> Have you inadvertently added the site to the Restricted Sites zone? If so,
> remove it from the list.

Nope, nothing in Restricted Sites.

>
> Also try enabling popups for the site - it possible that the log in at the
> upper right pops up a new window, but if you have set IE to always ignore
> popups from that site it will never tell you it blocked a popup.

Nope, pops are not disabled.

>
> And finally, what happens if you try to use the site in No Add-ons mode?
> (Start>Run type iexplore -extoff ) If this fixes the issue, you have an
> add-on being loaded that is interfering with that site.

Nope, that doesn't help either.

>
> Dan
>
>
> "Neil Harrington" <secret@illumnati.net> wrote in message
> news:-O7O#cmJ3KHA.4016@TK2MSFTNGP05.phx.gbl...
>> I've have been using IE8 under WinXP SP3 with no problems until just
>> recently. Now, when I go to the Fidelity.com site which contains all of
>> my investment stuff, I cannot log in because that dialog box has
>> disappeared. Everything else on the page is normal, all the other dialog
>> boxes are there, but the box under "LOG IN -- Customer ID" has vanished;
>> there's the space for it but it's just blank grey with no box. There's a
>> "Log in" title on the upper right of the page that can be clicked on, but
>> that does nothing.
>>
>> When I called Fidelity about this, the rep I spoke to could not help me
>> with this and finally suggested I install Firefox instead. I did that and
>> it fixes the problem all right, but Firefox gives me other problems and I
>> would prefer to go back to Internet Explorer.
>>
>> I have tried reinstalling IE8 but this makes no difference. I have all
>> the MS updates.
>>
>> On my other WinXP computer IE8 still works fine on the Fidelity site, but
>> this computer is the one on which I have my Excel workbooks relating to
>> my investment accounts, so I'd like to get it fixed on this one.
>>
>> I'd be really grateful if someone could help me with this.
>>
>> Neil
>>
>
>
>
 
V

VanguardLH

Flightless Bird
Neil Harrington wrote:

> I've have been using IE8 under WinXP SP3 with no problems until just
> recently. Now, when I go to the Fidelity.com site which contains all of my
> investment stuff, I cannot log in because that dialog box has disappeared.
> Everything else on the page is normal, all the other dialog boxes are there,
> but the box under "LOG IN -- Customer ID" has vanished; there's the space
> for it but it's just blank grey with no box. There's a "Log in" title on the
> upper right of the page that can be clicked on, but that does nothing.
>
> When I called Fidelity about this, the rep I spoke to could not help me with
> this and finally suggested I install Firefox instead. I did that and it
> fixes the problem all right, but Firefox gives me other problems and I would
> prefer to go back to Internet Explorer.
>
> I have tried reinstalling IE8 but this makes no difference. I have all the
> MS updates.
>
> On my other WinXP computer IE8 still works fine on the Fidelity site, but
> this computer is the one on which I have my Excel workbooks relating to my
> investment accounts, so I'd like to get it fixed on this one.
>
> I'd be really grateful if someone could help me with this.
>
> Neil

Yet tried loading IE8 in its no add-ons mode and retest?
 
W

williamtell

Flightless Bird
Possibly you did not sign out of the Fidelity Site to begin with?
And/or clean your house, clear cookies and temp files, do you have Fidelity
as a saved Favorite, could be corupt, if you do delete the favorite, clean
your house, report back here.
HTH

>WT<

"VanguardLH" <V@nguard.LH> wrote in message
news:hq7t1f$dp9$1@news.albasani.net...
> Neil Harrington wrote:
>
>> I've have been using IE8 under WinXP SP3 with no problems until just
>> recently. Now, when I go to the Fidelity.com site which contains all of
>> my
>> investment stuff, I cannot log in because that dialog box has
>> disappeared.
>> Everything else on the page is normal, all the other dialog boxes are
>> there,
>> but the box under "LOG IN -- Customer ID" has vanished; there's the space
>> for it but it's just blank grey with no box. There's a "Log in" title on
>> the
>> upper right of the page that can be clicked on, but that does nothing.
>>
>> When I called Fidelity about this, the rep I spoke to could not help me
>> with
>> this and finally suggested I install Firefox instead. I did that and it
>> fixes the problem all right, but Firefox gives me other problems and I
>> would
>> prefer to go back to Internet Explorer.
>>
>> I have tried reinstalling IE8 but this makes no difference. I have all
>> the
>> MS updates.
>>
>> On my other WinXP computer IE8 still works fine on the Fidelity site, but
>> this computer is the one on which I have my Excel workbooks relating to
>> my
>> investment accounts, so I'd like to get it fixed on this one.
>>
>> I'd be really grateful if someone could help me with this.
>>
>> Neil
>
> Yet tried loading IE8 in its no add-ons mode and retest?
 
N

Neil Harrington

Flightless Bird
"VanguardLH" <V@nguard.LH> wrote in message
news:hq7t1f$dp9$1@news.albasani.net...
> Neil Harrington wrote:
>
>> I've have been using IE8 under WinXP SP3 with no problems until just
>> recently. Now, when I go to the Fidelity.com site which contains all of
>> my
>> investment stuff, I cannot log in because that dialog box has
>> disappeared.
>> Everything else on the page is normal, all the other dialog boxes are
>> there,
>> but the box under "LOG IN -- Customer ID" has vanished; there's the space
>> for it but it's just blank grey with no box. There's a "Log in" title on
>> the
>> upper right of the page that can be clicked on, but that does nothing.
>>
>> When I called Fidelity about this, the rep I spoke to could not help me
>> with
>> this and finally suggested I install Firefox instead. I did that and it
>> fixes the problem all right, but Firefox gives me other problems and I
>> would
>> prefer to go back to Internet Explorer.
>>
>> I have tried reinstalling IE8 but this makes no difference. I have all
>> the
>> MS updates.
>>
>> On my other WinXP computer IE8 still works fine on the Fidelity site, but
>> this computer is the one on which I have my Excel workbooks relating to
>> my
>> investment accounts, so I'd like to get it fixed on this one.
>>
>> I'd be really grateful if someone could help me with this.
>>
>> Neil
>
> Yet tried loading IE8 in its no add-ons mode and retest?

Yes I did.

I've now also completely uninstalled IE8, reverting to IE7, and still had
exactly the same problem. I've reinstalled IE8, problem is still there.

I'm now thinking it may have to do with Norton 360, which I just installed
around the beginning of the month. That has an automatic login feature which
works fine with some sites but seems to screw up badly on others, and since
it makes some changes to login dialog boxes (turns the text area green when
it's putting the login information in) I'm wondering whether it also removed
that dialog box.

So I've gone into Norton and deleted the logins for Fidelity.com -- but the
problem is still there. My guess at this point is that Norton 360's login
feature PERMANENTLY screwed something up in IE (both 7 and 8, and even after
reinstallation), but I don't know what to do about it.
 
N

Neil Harrington

Flightless Bird
"williamtell" <wt@nospam.invalid> wrote in message
news:-O9108zN3KHA.1452@TK2MSFTNGP06.phx.gbl...
> Possibly you did not sign out of the Fidelity Site to begin with?
> And/or clean your house, clear cookies and temp files, do you have
> Fidelity as a saved Favorite, could be corupt, if you do delete the
> favorite, clean your house, report back here.
> HTH
>
>>WT<

I always have to sign in fresh on the Fidelity site, and it automatically
does so in effect if I don't do it -- that is, it times me out after a while
and I have to sign in again.

I don't have Fidelity as a Favorite, I just go there every day; IE remembers
the address automatically.


>
> "VanguardLH" <V@nguard.LH> wrote in message
> news:hq7t1f$dp9$1@news.albasani.net...
>> Neil Harrington wrote:
>>
>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>> my
>>> investment stuff, I cannot log in because that dialog box has
>>> disappeared.
>>> Everything else on the page is normal, all the other dialog boxes are
>>> there,
>>> but the box under "LOG IN -- Customer ID" has vanished; there's the
>>> space
>>> for it but it's just blank grey with no box. There's a "Log in" title on
>>> the
>>> upper right of the page that can be clicked on, but that does nothing.
>>>
>>> When I called Fidelity about this, the rep I spoke to could not help me
>>> with
>>> this and finally suggested I install Firefox instead. I did that and it
>>> fixes the problem all right, but Firefox gives me other problems and I
>>> would
>>> prefer to go back to Internet Explorer.
>>>
>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>> the
>>> MS updates.
>>>
>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>> but
>>> this computer is the one on which I have my Excel workbooks relating to
>>> my
>>> investment accounts, so I'd like to get it fixed on this one.
>>>
>>> I'd be really grateful if someone could help me with this.
>>>
>>> Neil
>>
>> Yet tried loading IE8 in its no add-ons mode and retest?
>
>
 
N

Neil Harrington

Flightless Bird
"Neil Harrington" <secret@illumnati.net> wrote in message
news:eGgaQ6N3KHA.3728@TK2MSFTNGP06.phx.gbl...
>

>
> I always have to sign in fresh on the Fidelity site, and it automatically
> does so in effect if I don't do it -- that is, it times me out after a
> while and I have to sign in again.

Sorry, that's a garbled sentence. What I meant was, it automatically signs
me out in effect if I don't do it and I have to sign in again.
 
W

williamtell

Flightless Bird
Personally I have never been happy with a Norton product, it may very well
be the problem, I use Fidelity myself and a have no problems signing on,
with that said I would check your Norton settings first, and if still no
joy, and this is up to you, disable Norton and see if you can log on. If you
can there is the answer.

"Neil Harrington" <secret@illumnati.net> wrote in message
news:-OYBaJ4N3KHA.4964@TK2MSFTNGP05.phx.gbl...
>
> "VanguardLH" <V@nguard.LH> wrote in message
> news:hq7t1f$dp9$1@news.albasani.net...
>> Neil Harrington wrote:
>>
>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>> my
>>> investment stuff, I cannot log in because that dialog box has
>>> disappeared.
>>> Everything else on the page is normal, all the other dialog boxes are
>>> there,
>>> but the box under "LOG IN -- Customer ID" has vanished; there's the
>>> space
>>> for it but it's just blank grey with no box. There's a "Log in" title on
>>> the
>>> upper right of the page that can be clicked on, but that does nothing.
>>>
>>> When I called Fidelity about this, the rep I spoke to could not help me
>>> with
>>> this and finally suggested I install Firefox instead. I did that and it
>>> fixes the problem all right, but Firefox gives me other problems and I
>>> would
>>> prefer to go back to Internet Explorer.
>>>
>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>> the
>>> MS updates.
>>>
>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>> but
>>> this computer is the one on which I have my Excel workbooks relating to
>>> my
>>> investment accounts, so I'd like to get it fixed on this one.
>>>
>>> I'd be really grateful if someone could help me with this.
>>>
>>> Neil
>>
>> Yet tried loading IE8 in its no add-ons mode and retest?
>
> Yes I did.
>
> I've now also completely uninstalled IE8, reverting to IE7, and still had
> exactly the same problem. I've reinstalled IE8, problem is still there.
>
> I'm now thinking it may have to do with Norton 360, which I just installed
> around the beginning of the month. That has an automatic login feature
> which works fine with some sites but seems to screw up badly on others,
> and since it makes some changes to login dialog boxes (turns the text area
> green when it's putting the login information in) I'm wondering whether it
> also removed that dialog box.
>
> So I've gone into Norton and deleted the logins for Fidelity.com -- but
> the problem is still there. My guess at this point is that Norton 360's
> login feature PERMANENTLY screwed something up in IE (both 7 and 8, and
> even after reinstallation), but I don't know what to do about it.
>
 
V

VanguardLH

Flightless Bird
Neil Harrington wrote:

> "VanguardLH" <V@nguard.LH> wrote in message
> news:hq7t1f$dp9$1@news.albasani.net...
>> Neil Harrington wrote:
>>
>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>> my
>>> investment stuff, I cannot log in because that dialog box has
>>> disappeared.
>>> Everything else on the page is normal, all the other dialog boxes are
>>> there,
>>> but the box under "LOG IN -- Customer ID" has vanished; there's the space
>>> for it but it's just blank grey with no box. There's a "Log in" title on
>>> the
>>> upper right of the page that can be clicked on, but that does nothing.
>>>
>>> When I called Fidelity about this, the rep I spoke to could not help me
>>> with
>>> this and finally suggested I install Firefox instead. I did that and it
>>> fixes the problem all right, but Firefox gives me other problems and I
>>> would
>>> prefer to go back to Internet Explorer.
>>>
>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>> the
>>> MS updates.
>>>
>>> On my other WinXP computer IE8 still works fine on the Fidelity site, but
>>> this computer is the one on which I have my Excel workbooks relating to
>>> my
>>> investment accounts, so I'd like to get it fixed on this one.
>>>
>>> I'd be really grateful if someone could help me with this.
>>>
>>> Neil
>>
>> Yet tried loading IE8 in its no add-ons mode and retest?
>
> Yes I did.
>
> I've now also completely uninstalled IE8, reverting to IE7, and still had
> exactly the same problem. I've reinstalled IE8, problem is still there.
>
> I'm now thinking it may have to do with Norton 360, which I just installed
> around the beginning of the month. That has an automatic login feature which
> works fine with some sites but seems to screw up badly on others, and since
> it makes some changes to login dialog boxes (turns the text area green when
> it's putting the login information in) I'm wondering whether it also removed
> that dialog box.
>
> So I've gone into Norton and deleted the logins for Fidelity.com -- but the
> problem is still there. My guess at this point is that Norton 360's login
> feature PERMANENTLY screwed something up in IE (both 7 and 8, and even after
> reinstallation), but I don't know what to do about it.

Ad blockers can remove content. For example, some sites utilize the service
of Recaptha to present a graphic and an input box where you enter the
characters that you see in the image. The site isn't providing the code for
this. It comes from another site. If you use a hosts file, ad blocker, or
other software that removes the Recaptcha content from a web page then you
cannot complete the login because you can't see and enter the imaged
characters. So filtering of web content can render a web page corrupted or
unusable.

I haven't used any Norton product since 2003. Back then there was a blocker
feature in the NIS (Norton Internet Security) suite that could block some
content in a web page.

Have you yet purged ALL files and cookies from your TIF folder?
 
N

Neil Harrington

Flightless Bird
"williamtell" <wt@nospam.invalid> wrote in message
news:evz9oCP3KHA.3580@TK2MSFTNGP05.phx.gbl...
> Personally I have never been happy with a Norton product, it may very well
> be the problem, I use Fidelity myself and a have no problems signing on,
> with that said I would check your Norton settings first, and if still no
> joy, and this is up to you, disable Norton and see if you can log on. If
> you can there is the answer.

Good idea, thanks. I'll do exactly that.

Again, I have no problem with my other computer which also has Norton
installed. But I haven't used Norton's login feature much (if at all) with
that one.

I haven't been a big fan of Norton in the past either, frankly. I hadn't
used it for years but it used to be too intrusive for my liking. My ISP
(Comcast) gave me McAfee Security Suite free and I used that for years with
no problems. However, for some reason they dropped McAfee the end of last
month and gave subscribers Norton instead. It seemed fine and I actually
liked their login feature for some sites. But there are a number of things
on this computer that haven't seemed quite right lately -- dunno whether
Norton is the reason but it's a possibility.

>
> "Neil Harrington" <secret@illumnati.net> wrote in message
> news:-OYBaJ4N3KHA.4964@TK2MSFTNGP05.phx.gbl...
>>
>> "VanguardLH" <V@nguard.LH> wrote in message
>> news:hq7t1f$dp9$1@news.albasani.net...
>>> Neil Harrington wrote:
>>>
>>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>>> my
>>>> investment stuff, I cannot log in because that dialog box has
>>>> disappeared.
>>>> Everything else on the page is normal, all the other dialog boxes are
>>>> there,
>>>> but the box under "LOG IN -- Customer ID" has vanished; there's the
>>>> space
>>>> for it but it's just blank grey with no box. There's a "Log in" title
>>>> on the
>>>> upper right of the page that can be clicked on, but that does nothing.
>>>>
>>>> When I called Fidelity about this, the rep I spoke to could not help me
>>>> with
>>>> this and finally suggested I install Firefox instead. I did that and it
>>>> fixes the problem all right, but Firefox gives me other problems and I
>>>> would
>>>> prefer to go back to Internet Explorer.
>>>>
>>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>>> the
>>>> MS updates.
>>>>
>>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>>> but
>>>> this computer is the one on which I have my Excel workbooks relating to
>>>> my
>>>> investment accounts, so I'd like to get it fixed on this one.
>>>>
>>>> I'd be really grateful if someone could help me with this.
>>>>
>>>> Neil
>>>
>>> Yet tried loading IE8 in its no add-ons mode and retest?
>>
>> Yes I did.
>>
>> I've now also completely uninstalled IE8, reverting to IE7, and still had
>> exactly the same problem. I've reinstalled IE8, problem is still there.
>>
>> I'm now thinking it may have to do with Norton 360, which I just
>> installed around the beginning of the month. That has an automatic login
>> feature which works fine with some sites but seems to screw up badly on
>> others, and since it makes some changes to login dialog boxes (turns the
>> text area green when it's putting the login information in) I'm wondering
>> whether it also removed that dialog box.
>>
>> So I've gone into Norton and deleted the logins for Fidelity.com -- but
>> the problem is still there. My guess at this point is that Norton 360's
>> login feature PERMANENTLY screwed something up in IE (both 7 and 8, and
>> even after reinstallation), but I don't know what to do about it.
>>
>
>
 
N

Neil Harrington

Flightless Bird
"VanguardLH" <V@nguard.LH> wrote in message
news:hq87nm$t85$1@news.albasani.net...
> Neil Harrington wrote:
>
>> "VanguardLH" <V@nguard.LH> wrote in message
>> news:hq7t1f$dp9$1@news.albasani.net...
>>> Neil Harrington wrote:
>>>
>>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>>> my
>>>> investment stuff, I cannot log in because that dialog box has
>>>> disappeared.
>>>> Everything else on the page is normal, all the other dialog boxes are
>>>> there,
>>>> but the box under "LOG IN -- Customer ID" has vanished; there's the
>>>> space
>>>> for it but it's just blank grey with no box. There's a "Log in" title
>>>> on
>>>> the
>>>> upper right of the page that can be clicked on, but that does nothing.
>>>>
>>>> When I called Fidelity about this, the rep I spoke to could not help me
>>>> with
>>>> this and finally suggested I install Firefox instead. I did that and it
>>>> fixes the problem all right, but Firefox gives me other problems and I
>>>> would
>>>> prefer to go back to Internet Explorer.
>>>>
>>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>>> the
>>>> MS updates.
>>>>
>>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>>> but
>>>> this computer is the one on which I have my Excel workbooks relating to
>>>> my
>>>> investment accounts, so I'd like to get it fixed on this one.
>>>>
>>>> I'd be really grateful if someone could help me with this.
>>>>
>>>> Neil
>>>
>>> Yet tried loading IE8 in its no add-ons mode and retest?
>>
>> Yes I did.
>>
>> I've now also completely uninstalled IE8, reverting to IE7, and still had
>> exactly the same problem. I've reinstalled IE8, problem is still there.
>>
>> I'm now thinking it may have to do with Norton 360, which I just
>> installed
>> around the beginning of the month. That has an automatic login feature
>> which
>> works fine with some sites but seems to screw up badly on others, and
>> since
>> it makes some changes to login dialog boxes (turns the text area green
>> when
>> it's putting the login information in) I'm wondering whether it also
>> removed
>> that dialog box.
>>
>> So I've gone into Norton and deleted the logins for Fidelity.com -- but
>> the
>> problem is still there. My guess at this point is that Norton 360's login
>> feature PERMANENTLY screwed something up in IE (both 7 and 8, and even
>> after
>> reinstallation), but I don't know what to do about it.
>
> Ad blockers can remove content. For example, some sites utilize the
> service
> of Recaptha to present a graphic and an input box where you enter the
> characters that you see in the image. The site isn't providing the code
> for
> this. It comes from another site. If you use a hosts file, ad blocker,
> or
> other software that removes the Recaptcha content from a web page then you
> cannot complete the login because you can't see and enter the imaged
> characters. So filtering of web content can render a web page corrupted
> or
> unusable.
>
> I haven't used any Norton product since 2003. Back then there was a
> blocker
> feature in the NIS (Norton Internet Security) suite that could block some
> content in a web page.
>
> Have you yet purged ALL files and cookies from your TIF folder?

No, I have not. Some of the cookies are useful, of course, and I don't see
how any cookies could be the problem (though admittedly I have no idea what
the problem is, so I suppose anything's possible).

I think I will first try disabling Norton (if I can do that) and see if that
helps.

Thanks very much.
 
N

Neil Harrington

Flightless Bird
Well, this is interesting. It just occurred to me to try a system restore,
since this problem only began within the last couple of weeks or
thereabouts. And now I find I CANNOT do a system restore. When I try to, it
just brings up a window with "System Restore" in the title bar and nothing
else -- the whole window is blank.

So I think this system is seriously hosed and it's time to do a full WinXP
reinstall. I've been meaning to put in a different motherboard anyway when I
got around to it, and this seems like a good time.

Thanks very much, everyone, for your help.

Neil

"williamtell" <wt@nospam.invalid> wrote in message
news:evz9oCP3KHA.3580@TK2MSFTNGP05.phx.gbl...
> Personally I have never been happy with a Norton product, it may very well
> be the problem, I use Fidelity myself and a have no problems signing on,
> with that said I would check your Norton settings first, and if still no
> joy, and this is up to you, disable Norton and see if you can log on. If
> you can there is the answer.
>
> "Neil Harrington" <secret@illumnati.net> wrote in message
> news:-OYBaJ4N3KHA.4964@TK2MSFTNGP05.phx.gbl...
>>
>> "VanguardLH" <V@nguard.LH> wrote in message
>> news:hq7t1f$dp9$1@news.albasani.net...
>>> Neil Harrington wrote:
>>>
>>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>>> my
>>>> investment stuff, I cannot log in because that dialog box has
>>>> disappeared.
>>>> Everything else on the page is normal, all the other dialog boxes are
>>>> there,
>>>> but the box under "LOG IN -- Customer ID" has vanished; there's the
>>>> space
>>>> for it but it's just blank grey with no box. There's a "Log in" title
>>>> on the
>>>> upper right of the page that can be clicked on, but that does nothing.
>>>>
>>>> When I called Fidelity about this, the rep I spoke to could not help me
>>>> with
>>>> this and finally suggested I install Firefox instead. I did that and it
>>>> fixes the problem all right, but Firefox gives me other problems and I
>>>> would
>>>> prefer to go back to Internet Explorer.
>>>>
>>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>>> the
>>>> MS updates.
>>>>
>>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>>> but
>>>> this computer is the one on which I have my Excel workbooks relating to
>>>> my
>>>> investment accounts, so I'd like to get it fixed on this one.
>>>>
>>>> I'd be really grateful if someone could help me with this.
>>>>
>>>> Neil
>>>
>>> Yet tried loading IE8 in its no add-ons mode and retest?
>>
>> Yes I did.
>>
>> I've now also completely uninstalled IE8, reverting to IE7, and still had
>> exactly the same problem. I've reinstalled IE8, problem is still there.
>>
>> I'm now thinking it may have to do with Norton 360, which I just
>> installed around the beginning of the month. That has an automatic login
>> feature which works fine with some sites but seems to screw up badly on
>> others, and since it makes some changes to login dialog boxes (turns the
>> text area green when it's putting the login information in) I'm wondering
>> whether it also removed that dialog box.
>>
>> So I've gone into Norton and deleted the logins for Fidelity.com -- but
>> the problem is still there. My guess at this point is that Norton 360's
>> login feature PERMANENTLY screwed something up in IE (both 7 and 8, and
>> even after reinstallation), but I don't know what to do about it.
>>
>
>
 
D

Dan

Flightless Bird
"Neil Harrington" <secret@illumnati.net> wrote in message
news:#BewjAN3KHA.4416@TK2MSFTNGP06.phx.gbl...
>
> "Dan" <news@worldofspack.com> wrote in message
> news:F76C4ACA-F9E9-4784-94D1-6FC2804EA96F@microsoft.com...
>> Have you tried turning on Compatibility mode?
>
> Windows Compatibility mode? No, I don't think I've ever used that on this
> computer.

No, Internet Explorer 8 Compatibility mode. It's the little broken page icon
next to the address bar, it switches IE8 in to IE7 mode so that sites that
are written for IE7 but don't work quite right in IE8 can still work.

>>
>> Have you made sure Javascript is not disabled? (they might require it ,
>> and use it to generate the links and popups)
>
> I don't know how to check that.

Tools > Internet Options, go to the Security tab, go to the Internet zone,
click advanced, scroll down to near the bottom and see if Javascript is
disabled.

>>
>> Have you inadvertently added the site to the Restricted Sites zone? If
>> so, remove it from the list.
>
> Nope, nothing in Restricted Sites.
>
>>
>> Also try enabling popups for the site - it possible that the log in at
>> the upper right pops up a new window, but if you have set IE to always
>> ignore popups from that site it will never tell you it blocked a popup.
>
> Nope, pops are not disabled.
>
>>
>> And finally, what happens if you try to use the site in No Add-ons mode?
>> (Start>Run type iexplore -extoff ) If this fixes the issue, you have an
>> add-on being loaded that is interfering with that site.
>
> Nope, that doesn't help either.

In which case I'd take a stab that use Compatabilty mode will help here as
the site may be assuming IE8 is the same as IE7 and is using incompatible
HTML/CSS.

Dan

>>
>> Dan
>>
>>
>> "Neil Harrington" <secret@illumnati.net> wrote in message
>> news:-O7O#cmJ3KHA.4016@TK2MSFTNGP05.phx.gbl...
>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>> my investment stuff, I cannot log in because that dialog box has
>>> disappeared. Everything else on the page is normal, all the other dialog
>>> boxes are there, but the box under "LOG IN -- Customer ID" has vanished;
>>> there's the space for it but it's just blank grey with no box. There's a
>>> "Log in" title on the upper right of the page that can be clicked on,
>>> but that does nothing.
>>>
>>> When I called Fidelity about this, the rep I spoke to could not help me
>>> with this and finally suggested I install Firefox instead. I did that
>>> and it fixes the problem all right, but Firefox gives me other problems
>>> and I would prefer to go back to Internet Explorer.
>>>
>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>> the MS updates.
>>>
>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>> but this computer is the one on which I have my Excel workbooks relating
>>> to my investment accounts, so I'd like to get it fixed on this one.
>>>
>>> I'd be really grateful if someone could help me with this.
>>>
>>> Neil
>>>
>>
>>
>>
>
>
 
D

Dan

Flightless Bird
I've just seen your other replies - I would agree with your that your system
could be hosed. Good luck on the reinstall - my Windows XP started playing
up a couple of months ago (blue screens on boot up, couldn't even get to
safe mode, even a registry replacement from a backup in recovery console
didn't work) so I ended up buying Windows 7 64-bit (I have 4GB of RAM, so
though I might as well make use of it all!) and I'm more than happy with it
now :)

Dan


"Dan" <news@worldofspack.com> wrote in message
news:355AD571-ADCF-48CD-B3F0-B1E849DFFF4E@microsoft.com...
>
> "Neil Harrington" <secret@illumnati.net> wrote in message
> news:#BewjAN3KHA.4416@TK2MSFTNGP06.phx.gbl...
>>
>> "Dan" <news@worldofspack.com> wrote in message
>> news:F76C4ACA-F9E9-4784-94D1-6FC2804EA96F@microsoft.com...
>>> Have you tried turning on Compatibility mode?
>>
>> Windows Compatibility mode? No, I don't think I've ever used that on this
>> computer.
>
> No, Internet Explorer 8 Compatibility mode. It's the little broken page
> icon next to the address bar, it switches IE8 in to IE7 mode so that sites
> that are written for IE7 but don't work quite right in IE8 can still work.
>
>>>
>>> Have you made sure Javascript is not disabled? (they might require it ,
>>> and use it to generate the links and popups)
>>
>> I don't know how to check that.
>
> Tools > Internet Options, go to the Security tab, go to the Internet zone,
> click advanced, scroll down to near the bottom and see if Javascript is
> disabled.
>
>>>
>>> Have you inadvertently added the site to the Restricted Sites zone? If
>>> so, remove it from the list.
>>
>> Nope, nothing in Restricted Sites.
>>
>>>
>>> Also try enabling popups for the site - it possible that the log in at
>>> the upper right pops up a new window, but if you have set IE to always
>>> ignore popups from that site it will never tell you it blocked a popup.
>>
>> Nope, pops are not disabled.
>>
>>>
>>> And finally, what happens if you try to use the site in No Add-ons mode?
>>> (Start>Run type iexplore -extoff ) If this fixes the issue, you have an
>>> add-on being loaded that is interfering with that site.
>>
>> Nope, that doesn't help either.
>
> In which case I'd take a stab that use Compatabilty mode will help here as
> the site may be assuming IE8 is the same as IE7 and is using incompatible
> HTML/CSS.
>
> Dan
>
>>>
>>> Dan
>>>
>>>
>>> "Neil Harrington" <secret@illumnati.net> wrote in message
>>> news:-O7O#cmJ3KHA.4016@TK2MSFTNGP05.phx.gbl...
>>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>>> my investment stuff, I cannot log in because that dialog box has
>>>> disappeared. Everything else on the page is normal, all the other
>>>> dialog boxes are there, but the box under "LOG IN -- Customer ID" has
>>>> vanished; there's the space for it but it's just blank grey with no
>>>> box. There's a "Log in" title on the upper right of the page that can
>>>> be clicked on, but that does nothing.
>>>>
>>>> When I called Fidelity about this, the rep I spoke to could not help me
>>>> with this and finally suggested I install Firefox instead. I did that
>>>> and it fixes the problem all right, but Firefox gives me other problems
>>>> and I would prefer to go back to Internet Explorer.
>>>>
>>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>>> the MS updates.
>>>>
>>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>>> but this computer is the one on which I have my Excel workbooks
>>>> relating to my investment accounts, so I'd like to get it fixed on this
>>>> one.
>>>>
>>>> I'd be really grateful if someone could help me with this.
>>>>
>>>> Neil
>>>>
>>>
>>>
>>>
>>
>>
>
>
>
 
P

PA Bear [MS MVP]

Flightless Bird
Neil Harrington wrote:
>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>> my
>>> investment stuff, I cannot log in because that dialog box has
>>> disappeared.
>>> Everything else on the page is normal, all the other dialog boxes are
>>> there,
>>> but the box under "LOG IN -- Customer ID" has vanished; there's the
>>> space
>>> for it but it's just blank grey with no box. There's a "Log in" title on
>>> the
>>> upper right of the page that can be clicked on, but that does nothing.
>>>
>>> When I called Fidelity about this, the rep I spoke to could not help me
>>> with
>>> this and finally suggested I install Firefox instead. I did that and it
>>> fixes the problem all right, but Firefox gives me other problems and I
>>> would
>>> prefer to go back to Internet Explorer.
>>>
>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>> the
>>> MS updates.
>>>
>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>> but
>>> this computer is the one on which I have my Excel workbooks relating to
>>> my
>>> investment accounts, so I'd like to get it fixed on this one.
>>>
>>> I'd be really grateful if someone could help me with this.
>>>
>> Yet tried loading IE8 in its no add-ons mode and retest?
>
> Yes I did.
>
> I've now also completely uninstalled IE8, reverting to IE7, and still had
> exactly the same problem. I've reinstalled IE8, problem is still there.
>
> I'm now thinking it may have to do with Norton 360, which I just installed
> around the beginning of the month. That has an automatic login feature
> which
> works fine with some sites but seems to screw up badly on others, and
> since
> it makes some changes to login dialog boxes (turns the text area green
> when
> it's putting the login information in) I'm wondering whether it also
> removed
> that dialog box.
>
> So I've gone into Norton and deleted the logins for Fidelity.com -- but
> the
> problem is still there. My guess at this point is that Norton 360's login
> feature PERMANENTLY screwed something up in IE (both 7 and 8, and even
> after
> reinstallation), but I don't know what to do about it.

<paste1>
> I haven't been a big fan of Norton in the past either, frankly. I hadn't
> used it for years but it used to be too intrusive for my liking. My ISP
> (Comcast) gave me McAfee Security Suite free and I used that for years
> with
> no problems.
</paste1>

<paste2>
> Well, this is interesting. It just occurred to me to try a system restore,
> since this problem only began within the last couple of weeks or
> thereabouts. And now I find I CANNOT do a system restore. When I try to,
> it
> just brings up a window with "System Restore" in the title bar and nothing
> else -- the whole window is blank.
</paste2>

1. Did you uninstall the McAfee freebie AND THEN download/run the McAfee
Consumer Products Removal Tool BEFORE you installed the Norton freebie?

2. Has any other (non-Comcast) Norton or McAfee application ever been
installed on the computer (e.g., a free-trial version that came preinstalled
when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
 
N

Neil Harrington

Flightless Bird
Thanks, Dan. (Sorry I'm so late in replying but I was tied up with other
things.)

Interesting to hear you like Windows 7 64-bit. I've been thinking of trying
that myself for my next build. I've got all the appropriate parts except for
the OS itself.

Neil


"Dan" <news@worldofspack.com> wrote in message
news:11ABADA9-6EE7-4612-B61B-32A65CCC91C6@microsoft.com...
> I've just seen your other replies - I would agree with your that your
> system could be hosed. Good luck on the reinstall - my Windows XP started
> playing up a couple of months ago (blue screens on boot up, couldn't even
> get to safe mode, even a registry replacement from a backup in recovery
> console didn't work) so I ended up buying Windows 7 64-bit (I have 4GB of
> RAM, so though I might as well make use of it all!) and I'm more than
> happy with it now :)
>
> Dan
>
>
> "Dan" <news@worldofspack.com> wrote in message
> news:355AD571-ADCF-48CD-B3F0-B1E849DFFF4E@microsoft.com...
>>
>> "Neil Harrington" <secret@illumnati.net> wrote in message
>> news:#BewjAN3KHA.4416@TK2MSFTNGP06.phx.gbl...
>>>
>>> "Dan" <news@worldofspack.com> wrote in message
>>> news:F76C4ACA-F9E9-4784-94D1-6FC2804EA96F@microsoft.com...
>>>> Have you tried turning on Compatibility mode?
>>>
>>> Windows Compatibility mode? No, I don't think I've ever used that on
>>> this computer.
>>
>> No, Internet Explorer 8 Compatibility mode. It's the little broken page
>> icon next to the address bar, it switches IE8 in to IE7 mode so that
>> sites that are written for IE7 but don't work quite right in IE8 can
>> still work.
>>
>>>>
>>>> Have you made sure Javascript is not disabled? (they might require it ,
>>>> and use it to generate the links and popups)
>>>
>>> I don't know how to check that.
>>
>> Tools > Internet Options, go to the Security tab, go to the Internet
>> zone, click advanced, scroll down to near the bottom and see if
>> Javascript is disabled.
>>
>>>>
>>>> Have you inadvertently added the site to the Restricted Sites zone? If
>>>> so, remove it from the list.
>>>
>>> Nope, nothing in Restricted Sites.
>>>
>>>>
>>>> Also try enabling popups for the site - it possible that the log in at
>>>> the upper right pops up a new window, but if you have set IE to always
>>>> ignore popups from that site it will never tell you it blocked a popup.
>>>
>>> Nope, pops are not disabled.
>>>
>>>>
>>>> And finally, what happens if you try to use the site in No Add-ons
>>>> mode? (Start>Run type iexplore -extoff ) If this fixes the issue, you
>>>> have an add-on being loaded that is interfering with that site.
>>>
>>> Nope, that doesn't help either.
>>
>> In which case I'd take a stab that use Compatabilty mode will help here
>> as the site may be assuming IE8 is the same as IE7 and is using
>> incompatible HTML/CSS.
>>
>> Dan
>>
>>>>
>>>> Dan
>>>>
>>>>
>>>> "Neil Harrington" <secret@illumnati.net> wrote in message
>>>> news:-O7O#cmJ3KHA.4016@TK2MSFTNGP05.phx.gbl...
>>>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>>>> recently. Now, when I go to the Fidelity.com site which contains all
>>>>> of my investment stuff, I cannot log in because that dialog box has
>>>>> disappeared. Everything else on the page is normal, all the other
>>>>> dialog boxes are there, but the box under "LOG IN -- Customer ID" has
>>>>> vanished; there's the space for it but it's just blank grey with no
>>>>> box. There's a "Log in" title on the upper right of the page that can
>>>>> be clicked on, but that does nothing.
>>>>>
>>>>> When I called Fidelity about this, the rep I spoke to could not help
>>>>> me with this and finally suggested I install Firefox instead. I did
>>>>> that and it fixes the problem all right, but Firefox gives me other
>>>>> problems and I would prefer to go back to Internet Explorer.
>>>>>
>>>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>>>> the MS updates.
>>>>>
>>>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>>>> but this computer is the one on which I have my Excel workbooks
>>>>> relating to my investment accounts, so I'd like to get it fixed on
>>>>> this one.
>>>>>
>>>>> I'd be really grateful if someone could help me with this.
>>>>>
>>>>> Neil
>>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>>
>
>
>
 
N

Neil Harrington

Flightless Bird
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eIjPlIZ3KHA.5212@TK2MSFTNGP04.phx.gbl...
> Neil Harrington wrote:
>>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>>> recently. Now, when I go to the Fidelity.com site which contains all of
>>>> my
>>>> investment stuff, I cannot log in because that dialog box has
>>>> disappeared.
>>>> Everything else on the page is normal, all the other dialog boxes are
>>>> there,
>>>> but the box under "LOG IN -- Customer ID" has vanished; there's the
>>>> space
>>>> for it but it's just blank grey with no box. There's a "Log in" title
>>>> on
>>>> the
>>>> upper right of the page that can be clicked on, but that does nothing.
>>>>
>>>> When I called Fidelity about this, the rep I spoke to could not help me
>>>> with
>>>> this and finally suggested I install Firefox instead. I did that and it
>>>> fixes the problem all right, but Firefox gives me other problems and I
>>>> would
>>>> prefer to go back to Internet Explorer.
>>>>
>>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>>> the
>>>> MS updates.
>>>>
>>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>>> but
>>>> this computer is the one on which I have my Excel workbooks relating to
>>>> my
>>>> investment accounts, so I'd like to get it fixed on this one.
>>>>
>>>> I'd be really grateful if someone could help me with this.
>>>>
>>> Yet tried loading IE8 in its no add-ons mode and retest?
>>
>> Yes I did.
>>
>> I've now also completely uninstalled IE8, reverting to IE7, and still had
>> exactly the same problem. I've reinstalled IE8, problem is still there.
>>
>> I'm now thinking it may have to do with Norton 360, which I just
>> installed
>> around the beginning of the month. That has an automatic login feature
>> which
>> works fine with some sites but seems to screw up badly on others, and
>> since
>> it makes some changes to login dialog boxes (turns the text area green
>> when
>> it's putting the login information in) I'm wondering whether it also
>> removed
>> that dialog box.
>>
>> So I've gone into Norton and deleted the logins for Fidelity.com -- but
>> the
>> problem is still there. My guess at this point is that Norton 360's login
>> feature PERMANENTLY screwed something up in IE (both 7 and 8, and even
>> after
>> reinstallation), but I don't know what to do about it.
>
> <paste1>
>> I haven't been a big fan of Norton in the past either, frankly. I hadn't
>> used it for years but it used to be too intrusive for my liking. My ISP
>> (Comcast) gave me McAfee Security Suite free and I used that for years
>> with
>> no problems.
> </paste1>
>
> <paste2>
>> Well, this is interesting. It just occurred to me to try a system
>> restore,
>> since this problem only began within the last couple of weeks or
>> thereabouts. And now I find I CANNOT do a system restore. When I try to,
>> it
>> just brings up a window with "System Restore" in the title bar and
>> nothing
>> else -- the whole window is blank.
> </paste2>
>
> 1. Did you uninstall the McAfee freebie AND THEN download/run the McAfee
> Consumer Products Removal Tool BEFORE you installed the Norton freebie?

I don't remember that tool by name, but I did follow Comcast's/Norton's
instructions for uninstalling McAfee first. I followed exactly the same
procedures on two computers, both WinXP SP3 and both with McAfee which I
uninstalled and replaced with the offered Norton 360. The OTHER computer is
fine, no problems whatever.

>
> 2. Has any other (non-Comcast) Norton or McAfee application ever been
> installed on the computer (e.g., a free-trial version that came
> preinstalled when you bought it)?

Nope, never.

> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
>
 
P

PA Bear [MS MVP]

Flightless Bird
Neil Harrington wrote:
>>>>> I've have been using IE8 under WinXP SP3 with no problems until just
>>>>> recently. Now, when I go to the Fidelity.com site which contains all
>>>>> of
>>>>> my
>>>>> investment stuff, I cannot log in because that dialog box has
>>>>> disappeared.
>>>>> Everything else on the page is normal, all the other dialog boxes are
>>>>> there,
>>>>> but the box under "LOG IN -- Customer ID" has vanished; there's the
>>>>> space
>>>>> for it but it's just blank grey with no box. There's a "Log in" title
>>>>> on
>>>>> the
>>>>> upper right of the page that can be clicked on, but that does nothing.
>>>>>
>>>>> When I called Fidelity about this, the rep I spoke to could not help
>>>>> me
>>>>> with
>>>>> this and finally suggested I install Firefox instead. I did that and
>>>>> it
>>>>> fixes the problem all right, but Firefox gives me other problems and I
>>>>> would
>>>>> prefer to go back to Internet Explorer.
>>>>>
>>>>> I have tried reinstalling IE8 but this makes no difference. I have all
>>>>> the
>>>>> MS updates.
>>>>>
>>>>> On my other WinXP computer IE8 still works fine on the Fidelity site,
>>>>> but
>>>>> this computer is the one on which I have my Excel workbooks relating
>>>>> to
>>>>> my
>>>>> investment accounts, so I'd like to get it fixed on this one.
>>>>>
>>>>> I'd be really grateful if someone could help me with this.
>>>>>
>>>> Yet tried loading IE8 in its no add-ons mode and retest?
>>>
>>> Yes I did.
>>>
>>> I've now also completely uninstalled IE8, reverting to IE7, and still
>>> had
>>> exactly the same problem. I've reinstalled IE8, problem is still there.
>>>
>>> I'm now thinking it may have to do with Norton 360, which I just
>>> installed
>>> around the beginning of the month. That has an automatic login feature
>>> which
>>> works fine with some sites but seems to screw up badly on others, and
>>> since
>>> it makes some changes to login dialog boxes (turns the text area green
>>> when
>>> it's putting the login information in) I'm wondering whether it also
>>> removed
>>> that dialog box.
>>>
>>> So I've gone into Norton and deleted the logins for Fidelity.com -- but
>>> the
>>> problem is still there. My guess at this point is that Norton 360's
>>> login
>>> feature PERMANENTLY screwed something up in IE (both 7 and 8, and even
>>> after
>>> reinstallation), but I don't know what to do about it.
>>
>> <paste1>
>>> I haven't been a big fan of Norton in the past either, frankly. I hadn't
>>> used it for years but it used to be too intrusive for my liking. My ISP
>>> (Comcast) gave me McAfee Security Suite free and I used that for years
>>> with
>>> no problems.
>> </paste1>
>>
>> <paste2>
>>> Well, this is interesting. It just occurred to me to try a system
>>> restore,
>>> since this problem only began within the last couple of weeks or
>>> thereabouts. And now I find I CANNOT do a system restore. When I try to,
>>> it
>>> just brings up a window with "System Restore" in the title bar and
>>> nothing
>>> else -- the whole window is blank.
>> </paste2>
>>
>> 1. Did you uninstall the McAfee freebie AND THEN download/run the McAfee
>> Consumer Products Removal Tool BEFORE you installed the Norton freebie?
>
> I don't remember that tool by name, but I did follow Comcast's/Norton's
> instructions for uninstalling McAfee first. I followed exactly the same
> procedures on two computers, both WinXP SP3 and both with McAfee which I
> uninstalled and replaced with the offered Norton 360. The OTHER computer
> is
> fine, no problems whatever.
>
>>
>> 2. Has any other (non-Comcast) Norton or McAfee application ever been
>> installed on the computer (e.g., a free-trial version that came
>> preinstalled when you bought it)?
>
> Nope, never.

See
http://www.bleepingcomputer.com/blo...7a1fdc3dc34707585e92fcc4679737&showentry=1655
 
N

Neil Harrington

Flightless Bird
PA Bear [MS MVP] wrote:
> Neil Harrington wrote:
>>>>>> I've have been using IE8 under WinXP SP3 with no problems until
>>>>>> just recently. Now, when I go to the Fidelity.com site which
>>>>>> contains all of
>>>>>> my
>>>>>> investment stuff, I cannot log in because that dialog box has
>>>>>> disappeared.
>>>>>> Everything else on the page is normal, all the other dialog
>>>>>> boxes are there,
>>>>>> but the box under "LOG IN -- Customer ID" has vanished; there's
>>>>>> the space
>>>>>> for it but it's just blank grey with no box. There's a "Log in"
>>>>>> title on
>>>>>> the
>>>>>> upper right of the page that can be clicked on, but that does
>>>>>> nothing. When I called Fidelity about this, the rep I spoke to could
>>>>>> not
>>>>>> help me
>>>>>> with
>>>>>> this and finally suggested I install Firefox instead. I did that
>>>>>> and it
>>>>>> fixes the problem all right, but Firefox gives me other problems
>>>>>> and I would
>>>>>> prefer to go back to Internet Explorer.
>>>>>>
>>>>>> I have tried reinstalling IE8 but this makes no difference. I
>>>>>> have all the
>>>>>> MS updates.
>>>>>>
>>>>>> On my other WinXP computer IE8 still works fine on the Fidelity
>>>>>> site, but
>>>>>> this computer is the one on which I have my Excel workbooks
>>>>>> relating to
>>>>>> my
>>>>>> investment accounts, so I'd like to get it fixed on this one.
>>>>>>
>>>>>> I'd be really grateful if someone could help me with this.
>>>>>>
>>>>> Yet tried loading IE8 in its no add-ons mode and retest?
>>>>
>>>> Yes I did.
>>>>
>>>> I've now also completely uninstalled IE8, reverting to IE7, and
>>>> still had
>>>> exactly the same problem. I've reinstalled IE8, problem is still
>>>> there. I'm now thinking it may have to do with Norton 360, which I just
>>>> installed
>>>> around the beginning of the month. That has an automatic login
>>>> feature which
>>>> works fine with some sites but seems to screw up badly on others,
>>>> and since
>>>> it makes some changes to login dialog boxes (turns the text area
>>>> green when
>>>> it's putting the login information in) I'm wondering whether it
>>>> also removed
>>>> that dialog box.
>>>>
>>>> So I've gone into Norton and deleted the logins for Fidelity.com
>>>> -- but the
>>>> problem is still there. My guess at this point is that Norton 360's
>>>> login
>>>> feature PERMANENTLY screwed something up in IE (both 7 and 8, and
>>>> even after
>>>> reinstallation), but I don't know what to do about it.
>>>
>>> <paste1>
>>>> I haven't been a big fan of Norton in the past either, frankly. I
>>>> hadn't used it for years but it used to be too intrusive for my
>>>> liking. My ISP (Comcast) gave me McAfee Security Suite free and I
>>>> used that for years with
>>>> no problems.
>>> </paste1>
>>>
>>> <paste2>
>>>> Well, this is interesting. It just occurred to me to try a system
>>>> restore,
>>>> since this problem only began within the last couple of weeks or
>>>> thereabouts. And now I find I CANNOT do a system restore. When I
>>>> try to, it
>>>> just brings up a window with "System Restore" in the title bar and
>>>> nothing
>>>> else -- the whole window is blank.
>>> </paste2>
>>>
>>> 1. Did you uninstall the McAfee freebie AND THEN download/run the
>>> McAfee Consumer Products Removal Tool BEFORE you installed the
>>> Norton freebie?
>>
>> I don't remember that tool by name, but I did follow
>> Comcast's/Norton's instructions for uninstalling McAfee first. I
>> followed exactly the same procedures on two computers, both WinXP
>> SP3 and both with McAfee which I uninstalled and replaced with the
>> offered Norton 360. The OTHER computer is
>> fine, no problems whatever.
>>
>>>
>>> 2. Has any other (non-Comcast) Norton or McAfee application ever
>>> been installed on the computer (e.g., a free-trial version that came
>>> preinstalled when you bought it)?
>>
>> Nope, never.
>
> See
> http://www.bleepingcomputer.com/blo...7a1fdc3dc34707585e92fcc4679737&showentry=1655

Thanks for that link. I will save it in case I ever find myself in this
situation again.

However, their switch method seems to have worked fine on my other computer,
which is practically identical as to OS and other software related to this.
It's only this one computer that has all the problems, which may indeed be
the result of what you've called "a recipe for disaster," for all I know.

As mentioned earlier, this system now seems to be pretty badly hosed in
various ways. Since I've been meaning to put in a new motherboard anyway
(for unrelated reasons), I'll be doing a new install of WinXP and this time
there won't be the problem of switching from one security suite to another.

Thanks again,

Neil
 
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