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is this covered on warranty?

Discussion in 'Notebooks' started by not_a_commie, May 25, 2010.

  1. not_a_commie

    not_a_commie Flightless Bird

    My child picked up the front of my laptop and let it slam onto the
    table from about four inches up. I don't know if the computer was on
    or not at the time. Now I've got major read problems and SMART
    warnings all over the place. It tells me there are hundreds of bad
    sectors. (It's handy that my Dell Studio has the hard drive right on
    the front side.) My hard drive is only a month old -- two years newer
    than the laptop. Is it fair to RMA that to Western Digital for a new
    one? Are the drives supposed to survive a four-inch fall?
     
  2. mike

    mike Flightless Bird

    not_a_commie wrote:
    > My child picked up the front of my laptop and let it slam onto the
    > table from about four inches up. I don't know if the computer was on
    > or not at the time. Now I've got major read problems and SMART
    > warnings all over the place. It tells me there are hundreds of bad
    > sectors. (It's handy that my Dell Studio has the hard drive right on
    > the front side.) My hard drive is only a month old -- two years newer
    > than the laptop. Is it fair to RMA that to Western Digital for a new
    > one? Are the drives supposed to survive a four-inch fall?


    Sounds like you're asking us to tell you it's OK to do something
    you already know is morally wrong.
     
  3. John Doue

    John Doue Flightless Bird

    On 5/26/2010 8:22 AM, mike wrote:
    > not_a_commie wrote:
    >> My child picked up the front of my laptop and let it slam onto the
    >> table from about four inches up. I don't know if the computer was on
    >> or not at the time. Now I've got major read problems and SMART
    >> warnings all over the place. It tells me there are hundreds of bad
    >> sectors. (It's handy that my Dell Studio has the hard drive right on
    >> the front side.) My hard drive is only a month old -- two years newer
    >> than the laptop. Is it fair to RMA that to Western Digital for a new
    >> one? Are the drives supposed to survive a four-inch fall?

    >
    > Sounds like you're asking us to tell you it's OK to do something
    > you already know is morally wrong.


    What would be fair to do is, call the manufacturer and be candid: some
    companies are more sympathetic than others and it will only have cost
    you a phone call if the rep just says, sorry, nice try ...

    --
    John Doue
     
  4. John

    John Flightless Bird

    not_a_commie wrote:
    > My child picked up the front of my laptop and let it slam onto the
    > table from about four inches up. I don't know if the computer was on
    > or not at the time. Now I've got major read problems and SMART
    > warnings all over the place. It tells me there are hundreds of bad
    > sectors. (It's handy that my Dell Studio has the hard drive right on
    > the front side.) My hard drive is only a month old -- two years newer
    > than the laptop. Is it fair to RMA that to Western Digital for a new
    > one? Are the drives supposed to survive a four-inch fall?


    You're an adult and you (should) know right from wrong. You _know_ that it
    is not a warranty issue, don't you?
     
  5. Bruce--M

    Bruce--M Flightless Bird

    Maybe it just came a bit loose?
    Take the battery out & then the cover off the HD compartment.
    See if it works OK once you remove it & then re-insert it.
    I'd be VERY surprised if a 4" fall would do anything to it at all.
    Mind you my experience with WD drives is not that good at all.
    Check out the new prices on Ebay? Half the price of Seagate..... & check out
    who gives the best warranty too....



    "John" <none@wanted.com> wrote in message
    news:86a2jkFc0mU1@mid.individual.net...
    > not_a_commie wrote:
    >> My child picked up the front of my laptop and let it slam onto the
    >> table from about four inches up. I don't know if the computer was on
    >> or not at the time. Now I've got major read problems and SMART
    >> warnings all over the place. It tells me there are hundreds of bad
    >> sectors. (It's handy that my Dell Studio has the hard drive right on
    >> the front side.) My hard drive is only a month old -- two years newer
    >> than the laptop. Is it fair to RMA that to Western Digital for a new
    >> one? Are the drives supposed to survive a four-inch fall?

    >
    > You're an adult and you (should) know right from wrong. You _know_ that it
    > is not a warranty issue, don't you?
    >
     

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