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IE8 Error on loading

Discussion in 'Internet Explorer' started by Lori, Mar 15, 2010.

  1. Lori

    Lori Flightless Bird

    I am using Windows XP, connected to a Windows Small Business Server. When
    opening IE8 I receive an error that the web page cannot be found do I want to
    send an error report to Microsoft. I can't enter any other address in the
    browser, but had download Firefox for now. My homepage is our company web.
    When checking my network connections, it somehow has been deleted and now I
    am receiving an error that my firewall is not on. My firewall is run by the
    server under group policy. I have tried adding a network connection, but it
    goes so far and then stops. I am still connected to the server as I can work
    in other files stored there, but anything having to do with internet is not
    available.

    PLEASE HELP!
    Lori
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Are you running WinXP SP2 or SP3?

    Is this a sudden, new problem? Did you just installed IE8?

    1. Does the behavior persist if you start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737
    http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

    3. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE8?

    4. Has a(nother) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Lori wrote:
    > I am using Windows XP, connected to a Windows Small Business Server. When
    > opening IE8 I receive an error that the web page cannot be found do I want
    > to send an error report to Microsoft. I can't enter any other address in
    > the browser, but had download Firefox for now. My homepage is our company
    > web. When checking my network connections, it somehow has been deleted and
    > now I am receiving an error that my firewall is not on. My firewall is
    > run by the server under group policy. I have tried adding a network
    > connection, but it goes so far and then stops. I am still connected to
    > the
    > server as I can work in other files stored there, but anything having to
    > do
    > with internet is not available.
    >
    > PLEASE HELP!
    > Lori
     
  3. Richard in AZ

    Richard in AZ Flightless Bird

    If this is a company owned computer, you do not do a thing. Call your IT department for support.
    They don't want you messing with the computer.

    If this is your personal computer, you may have a Trojan horse malware.
    Provide more information.

    "Lori" <Lori@discussions.microsoft.com> wrote in message
    news:359C45F2-2924-4C1E-A378-0C59D1EFF674@microsoft.com...
    >I am using Windows XP, connected to a Windows Small Business Server. When
    > opening IE8 I receive an error that the web page cannot be found do I want to
    > send an error report to Microsoft. I can't enter any other address in the
    > browser, but had download Firefox for now. My homepage is our company web.
    > When checking my network connections, it somehow has been deleted and now I
    > am receiving an error that my firewall is not on. My firewall is run by the
    > server under group policy. I have tried adding a network connection, but it
    > goes so far and then stops. I am still connected to the server as I can work
    > in other files stored there, but anything having to do with internet is not
    > available.
    >
    > PLEASE HELP!
    > Lori
     
  4. Lori

    Lori Flightless Bird

    SP3
    Sudden problem. Ran disk cleanup and defrag the previous night which I do
    every 3 weeks. Have been using IE8 for some time now. No other new programs
    installed recently.

    Tried the IE8 with no add ons and it is fine. Since our company web is the
    default page and my network connection is missing, makes since IE8 loads
    without add ons.

    Symantec Antivirus. We did discover a virus scan in our history that had
    been running for a week. We called Symantec and got that problem fixed. No
    other antivirus on this machine.

    We use the windows firewall and also have a D-Link DIR-130
    --
    Lori


    "PA Bear [MS MVP]" wrote:

    > Are you running WinXP SP2 or SP3?
    >
    > Is this a sudden, new problem? Did you just installed IE8?
    >
    > 1. Does the behavior persist if you start IE in No Add-ons mode?
    >
    > => Start | (All) Programs | Accessories | System Tools | Internet
    > Explorer (No add-ons).
    >
    > Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    > IE8 in all OSS]
    > http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >
    > 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    > http://support.microsoft.com/kb/923737
    > http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
    >
    > 3. What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)? Were any of these applications running
    > in the background when you installed IE8?
    >
    > 4. Has a(nother) Norton or McAfee application ever been installed on this
    > machine (e.g., a free-trial version that came preinstalled when you bought
    > it)?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > Lori wrote:
    > > I am using Windows XP, connected to a Windows Small Business Server. When
    > > opening IE8 I receive an error that the web page cannot be found do I want
    > > to send an error report to Microsoft. I can't enter any other address in
    > > the browser, but had download Firefox for now. My homepage is our company
    > > web. When checking my network connections, it somehow has been deleted and
    > > now I am receiving an error that my firewall is not on. My firewall is
    > > run by the server under group policy. I have tried adding a network
    > > connection, but it goes so far and then stops. I am still connected to
    > > the
    > > server as I can work in other files stored there, but anything having to
    > > do
    > > with internet is not available.
    > >
    > > PLEASE HELP!
    > > Lori

    >
    > .
    >
     
  5. Lori

    Lori Flightless Bird

    This is a company owned computer and unfortunately I am the IT dept. We are
    a small company and my boss and I take care of the computers. Symantec
    claims that we do not have a virus and I see nothing in the logs under the
    antivirus program. Where can I check to see if it is in fact a virus?
    --
    Lori


    "Richard in AZ" wrote:

    > If this is a company owned computer, you do not do a thing. Call your IT department for support.
    > They don't want you messing with the computer.
    >
    > If this is your personal computer, you may have a Trojan horse malware.
    > Provide more information.
    >
    > "Lori" <Lori@discussions.microsoft.com> wrote in message
    > news:359C45F2-2924-4C1E-A378-0C59D1EFF674@microsoft.com...
    > >I am using Windows XP, connected to a Windows Small Business Server. When
    > > opening IE8 I receive an error that the web page cannot be found do I want to
    > > send an error report to Microsoft. I can't enter any other address in the
    > > browser, but had download Firefox for now. My homepage is our company web.
    > > When checking my network connections, it somehow has been deleted and now I
    > > am receiving an error that my firewall is not on. My firewall is run by the
    > > server under group policy. I have tried adding a network connection, but it
    > > goes so far and then stops. I am still connected to the server as I can work
    > > in other files stored there, but anything having to do with internet is not
    > > available.
    > >
    > > PLEASE HELP!
    > > Lori

    >
    >
    > .
    >
     
  6. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    "Lori" <Lori@discussions.microsoft.com> wrote in message
    news:359C45F2-2924-4C1E-A378-0C59D1EFF674@microsoft.com...
    > I am using Windows XP, connected to a Windows Small Business Server.


    > When opening IE8 I receive an error that the web page cannot be found do I
    > want to
    > send an error report to Microsoft.



    To do what? What's your procedure? What's your shortcut? What's your
    Home page?

    To try a controlled test, tell us what you see if you Run... (e.g. press
    Win-R and enter:)

    iexplore.exe -nohome -extoff

    Also, are there any clues in the Event log about what is being sent to
    Microsoft?


    > I can't enter any other address in the browser,



    That sounds ambiguous. E.g. can't type anything else or can't get whatever
    it is that is already running stopped so what you can type and enter
    actually starts? Are you at least pressing Esc or clicking on the Stop
    button before trying to Enter something new?

    Have you tried opening a new window or starting a new task instead?
    Otherwise ProcExp might give you some clues about the state of the first
    one.


    > but had download Firefox for now. My homepage is our company web.
    > When checking my network connections, it somehow has been deleted



    "Company web"? Intranet site or Internet site? What is deleted?


    > and now I am receiving an error that my firewall is not on. My firewall
    > is run by the
    > server under group policy. I have tried adding a network connection, but
    > it
    > goes so far and then stops. I am still connected to the server as I can
    > work
    > in other files stored there, but anything having to do with internet is
    > not
    > available.



    netsh diag gui


    >
    > PLEASE HELP!
    > Lori



    This doesn't sound like an IE problem but a networking problem, so you would
    probably get more informed help from the XP Networking NG.


    Good luck

    Robert Aldwinckle
    ---
     
  7. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    > Tried the IE8 with no add ons and it is fine. Since our company web is
    > the
    > default page and my network connection is missing, makes since IE8 loads
    > without add ons.


    Huh? Did you or did you not start IE8 in No Add-ons mode (which is not the
    same as disabling all Add-ons) and find that the behavior did not persist?

    Did you try a Reset?

    > Symantec Antivirus. We did discover a virus scan in our history that had
    > been running for a week. We called Symantec and got that problem fixed.


    Maybe not.


    Lori wrote:
    > SP3
    > Sudden problem. Ran disk cleanup and defrag the previous night which I do
    > every 3 weeks. Have been using IE8 for some time now. No other new
    > programs installed recently.
    >
    > Tried the IE8 with no add ons and it is fine. Since our company web is
    > the
    > default page and my network connection is missing, makes since IE8 loads
    > without add ons.
    >
    > Symantec Antivirus. We did discover a virus scan in our history that had
    > been running for a week. We called Symantec and got that problem fixed.
    > No
    > other antivirus on this machine.
    >
    > We use the windows firewall and also have a D-Link DIR-130
    >
    >> Are you running WinXP SP2 or SP3?
    >>
    >> Is this a sudden, new problem? Did you just installed IE8?
    >>
    >> 1. Does the behavior persist if you start IE in No Add-ons mode?
    >>
    >> => Start | (All) Programs | Accessories | System Tools | Internet
    >> Explorer (No add-ons).
    >>
    >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
    >> &
    >> IE8 in all OSS]
    >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>
    >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >> http://support.microsoft.com/kb/923737
    >> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
    >>
    >> 3. What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)? Were any of these
    >> applications running in the background when you installed IE8?
    >>
    >> 4. Has a(nother) Norton or McAfee application ever been installed on this
    >> machine (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Lori wrote:
    >>> I am using Windows XP, connected to a Windows Small Business Server.
    >>> When
    >>> opening IE8 I receive an error that the web page cannot be found do I
    >>> want
    >>> to send an error report to Microsoft. I can't enter any other address
    >>> in
    >>> the browser, but had download Firefox for now. My homepage is our
    >>> company
    >>> web. When checking my network connections, it somehow has been deleted
    >>> and
    >>> now I am receiving an error that my firewall is not on. My firewall is
    >>> run by the server under group policy. I have tried adding a network
    >>> connection, but it goes so far and then stops. I am still connected to
    >>> the
    >>> server as I can work in other files stored there, but anything having to
    >>> do
    >>> with internet is not available.
    >>>
    >>> PLEASE HELP!
    >>> Lori

    >>
    >> .
     

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