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IE Problem related to Windows Live

Discussion in 'Internet Explorer' started by Sue in Az, May 7, 2010.

  1. Sue in Az

    Sue in Az Flightless Bird

    I uninstalled the Windows Live programs yesterday, and now Internet Explorer
    will not connect to the internet. Message says "not responding." I tried to
    download and reinstall IE8, but the installation will not complete because it
    says I have a "more recent version" already installed. I also cannot
    uninstall IE, because it does not show up on the programs list on the Control
    Panel. I'm running Vista with all updates current. Any help will be
    appreciated.
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Always state your full Windows version (e.g., Vista SP1; Vista 64-bit SP2)
    when posting in a forum or newsgroup. Please do so in your next reply.

    Not that uninstall IE8 would necessarily resolve your problem but...

    How to uninstall or remove Internet Explorer 8
    http://support.microsoft.com/kb/957700

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    1. Does the behavior persist if you start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737

    3. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE8?

    4. Has a(nother) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002



    Sue in Az wrote:
    > I uninstalled the Windows Live programs yesterday, and now Internet
    > Explorer
    > will not connect to the internet. Message says "not responding." I tried
    > to download and reinstall IE8, but the installation will not complete
    > because it says I have a "more recent version" already installed. I also
    > cannot uninstall IE, because it does not show up on the programs list on
    > the Control Panel. I'm running Vista with all updates current. Any help
    > will be appreciated.
     

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