Hi Paul,
Thanks for the defense.
Since you had the problem, you had uninstall FireFox, but have you
uninstalled all Toolbars that have Popup Blockers?
And something else, you might wish to try: Create a new User ID that is
the Computer Administrator of the computer. Without Firefox installed or
don't add FireFox, until after you have created a new User ID. Before
reinstalling FireFox, see if Internet Explorer opens up in that new User ID.
If Internet Explorer opens up in the new User ID, then that old User ID
became corrupted.
--
thecreator
"Paul Calcagno" <pcalcagno@cfl.rr.com> wrote in message
news:%23v7KcT9wKHA.4752@TK2MSFTNGP04.phx.gbl...
>I wish you were correct but it doesn't look that way. I've done multiple
>reboots while trying out all that's been suggested and never once would FF
>open up. Not even after a thorough uninstall followed by a clean install.
>
> I'm still kinda thinking that either Norton or Spydoctor might be
> involved, although when I disabled Spydoctor using Task Manager to end the
> process, FF still wouldn't open. The only other thing I can think of is to
> delete of the 2 profiles that exist since both of the folks running this
> computer mostly use only one. I've gotten conflicting advice regarding the
> involvement of profiles. One person said most failure-to-start problems
> with FF are profile related while someone else says that updating FF like
> I tried is not affected by the multiple existing profiles. Not sure who to
> believe.
> As a follow up to someone else's query, the machine in question is running
> IE6 but I can't imagine that would be related to FF not opening.
>
> PaulC.
>
> "thecreator" <thecreator@home.com> wrote in message
> news:e8C6LE6wKHA.1176@TK2MSFTNGP06.phx.gbl...
>> Hi Paul,
>>
>> The biggest mistake you made, was not to reboot / restart the computer
>> when it ask you to. FireFox 3.6 requires you to reboot the computer.
>> Otherwise, you can't use Firefox until after you rebooted the computer.
>> The installation of Firefox, doesn't harm the installation of Internet
>> Explorer, but you needed to reboot, both for FireFox and Internet
>> Explorer to return to normal.
>>
>>
>> --
>> thecreator
>>
>>
>>
>> "Paul Calcagno" <pcalcagno@cfl.rr.com> wrote in message
>> news:eFeN1yiwKHA.5940@TK2MSFTNGP02.phx.gbl...
>>> My friend's WinXp computer, SP3, 2 GB RAM, Norton AV is in a state where
>>> neither Firefox nor IE7 will open. However, Google Chrome works fine to
>>> get to the internet. This all started while updating Firefox from Ver
>>> 3.5.8 to Ver 3.6. At the restart now or later prompt-I chose later.
>>> That was it! After that I couldn't open either Firefox or IE not matter
>>> what I tried.
>>> So far I've uninstalled Firefox using Add/Remove then did a System
>>> Restore in Safe mode (which restored correctly) as well as in Normal
>>> mode (which would not do the restore). After the Safe Mode Restore I was
>>> (momentarily) able to open IE and download Firefox Ver 3.6. I seemed to
>>> install just fine but clicking the desktop icon did nothing. I tried
>>> disabling all of Norton's apps (AV, antispyware, etc..,) and then
>>> re-installing Firefox to no avail. I tried going the the actual Firefox
>>> Ver 3.6 application file in My Programs and creating a new shortcut from
>>> the App file. None of that worked. Overall system response time seems
>>> just fine so I don't suspect Malware or Spyware but I'm not sure.
>>> Haven't had a chance to install and run MBAM or SAS yet but I will.
>>> I'm out of ideas. I tried something I've done before many times and all
>>> it did was disable IE and Firefox.
>>>
>>> Every time I do a restart I get a message that Firefox is trying to shut
>>> down, leading me to believe it's running in the background or was in the
>>> process of trying to open up. It appears to be trying to shut it down
>>> but ends up failing so I have to force it off with an `End Task'. Task
>>> Manager shows nothing running.
>>>
>>> I can try uninstalling Firefox 3.6 using REVO uninstaller and then try
>>> to re-install a fresh copy of Firefox Ver 3.6. I could also install
>>> CCleaner (I have it on a flash drive) and seeing if cleaning up Temp
>>> Internet files works. Does anyone think Norton could be hosing
>>> something up? I hate that *&^%((((##@@ program but I'm loath to
>>> uninstall Norton since the machine owner bought his copy online and
>>> downloaded it so we may never be able to get it re-installed.
>>>
>>> Another possible factor: This machine has 2 user profiles, with Firefox
>>> installed in both. Maybe the issues with Firefox in one profile is
>>> screwing up the firefox application in the other profile. But I'd be the
>>> first one to admit that I know exactly squat about User profiles and how
>>> they work.
>>>
>>> Anyone have any ideas how to get these 2 browsers working again? If I
>>> don't come up with any solutions I may have to call Mozilla and get some
>>> phone support. Thanks in advance......Paul C.
>>
>>