R
Roger Mills
Flightless Bird
My computer has recently developed a very annoying fault of locking up, and
I need some help to diagnose and fix it.
It's an HP/Compaq laptop running Win XP/SP3 but I'm using it as a desktop
with additional monitor and separate keyboard/mouse.
The symptoms are as follows:
* The taskbar (which is usually hidden) displays when I mouse over it, and
then freezes in position - and the clock doesn't update
* The mouse pointer continues to move in response to mouse movements, but
mouse clicks (mostly) have no effect
* I am unable to open any new programs or shut down any that are open
* Mailwasher (which I have permanently open on one of the monitors)
continues to scan for emails and displays any new ones it finds. It even
responds to mouse clicks to zap any emails I don't want - but it's virtually
the only program which *does* respond to mouse clicks
* This freeze-up happens every morning - not always at the same time, but
usually between 10am and noon. [I can't find anything that's scheduled to
happen at this time, which may cause it]
* The only way (that I can find) to recover is to power down ("big red
switch" job - except that it isn't red) and start again
* Once restarted, it usually runs ok for the rest of the day
Oh, and one final thing - I'm not sure whether it's relevant . .
It has only started happening since I installed the software for a USB-based
Canon all-in-one printer scanner - but the device itself is at another
location and so not physically connected - but the problem is still
occurring. [The device doesn't show up in Device Manager, so I can't tell
the system not to use it in this profile, or somesuch]
Anyone come across anything like this, or got any ideas?
TIA.
--
Cheers,
Roger
_______
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
I need some help to diagnose and fix it.
It's an HP/Compaq laptop running Win XP/SP3 but I'm using it as a desktop
with additional monitor and separate keyboard/mouse.
The symptoms are as follows:
* The taskbar (which is usually hidden) displays when I mouse over it, and
then freezes in position - and the clock doesn't update
* The mouse pointer continues to move in response to mouse movements, but
mouse clicks (mostly) have no effect
* I am unable to open any new programs or shut down any that are open
* Mailwasher (which I have permanently open on one of the monitors)
continues to scan for emails and displays any new ones it finds. It even
responds to mouse clicks to zap any emails I don't want - but it's virtually
the only program which *does* respond to mouse clicks
* This freeze-up happens every morning - not always at the same time, but
usually between 10am and noon. [I can't find anything that's scheduled to
happen at this time, which may cause it]
* The only way (that I can find) to recover is to power down ("big red
switch" job - except that it isn't red) and start again
* Once restarted, it usually runs ok for the rest of the day
Oh, and one final thing - I'm not sure whether it's relevant . .
It has only started happening since I installed the software for a USB-based
Canon all-in-one printer scanner - but the device itself is at another
location and so not physically connected - but the problem is still
occurring. [The device doesn't show up in Device Manager, so I can't tell
the system not to use it in this profile, or somesuch]
Anyone come across anything like this, or got any ideas?
TIA.
--
Cheers,
Roger
_______
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.