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Having 2 troubles - CDRom drive for DELL and HP psc 2210xi all-in-

Discussion in 'Windows XP' started by Cecelala, Feb 25, 2010.

  1. Cecelala

    Cecelala Flightless Bird

    Hello,
    I currently am running XP on a DELL pc and accidentally hit the eject button
    for the cd drive. now it wants to 'safely remove hardware' and I am not
    able to use the cd rom and can't seem to find where to 'add new hardware'.
    It is an 'HL-DT-ST RW/DVD GCC-4240N-(D:). The device does show up in Device
    Manager but won't run a DVD or CD.

    With the printer, since my cd rom won't work, I was trying to update and
    reinstall my printer (HP Director was not working properly) and now I can't
    get the file 'setupsw.msi' located on my pc and I can't seem to get the
    'windows install' window to go away. I actually need to fix the cd rom so I
    can use my cd that came with my printer. I did verify that the file is on
    the disk through a different pc.

    Please help!
    Thank you,
    Cecelala
     
  2. Bob I

    Bob I Flightless Bird

    Is the CD-rom drive a portable? If so, unplug it and plug it back in.

    Cecelala wrote:

    > Hello,
    > I currently am running XP on a DELL pc and accidentally hit the eject button
    > for the cd drive. now it wants to 'safely remove hardware' and I am not
    > able to use the cd rom and can't seem to find where to 'add new hardware'.
    > It is an 'HL-DT-ST RW/DVD GCC-4240N-(D:). The device does show up in Device
    > Manager but won't run a DVD or CD.
    >
    > With the printer, since my cd rom won't work, I was trying to update and
    > reinstall my printer (HP Director was not working properly) and now I can't
    > get the file 'setupsw.msi' located on my pc and I can't seem to get the
    > 'windows install' window to go away. I actually need to fix the cd rom so I
    > can use my cd that came with my printer. I did verify that the file is on
    > the disk through a different pc.
    >
    > Please help!
    > Thank you,
    > Cecelala
    >
     
  3. Cecelala

    Cecelala Flightless Bird

    Re: Having 2 troubles - CDRom drive for DELL and HP psc 2210xi all

    No, this is the small Dell pc that only has usb ports and an internal plug in
    cd rom.


    "Bob I" wrote:

    > Is the CD-rom drive a portable? If so, unplug it and plug it back in.
    >
    > Cecelala wrote:
    >
    > > Hello,
    > > I currently am running XP on a DELL pc and accidentally hit the eject button
    > > for the cd drive. now it wants to 'safely remove hardware' and I am not
    > > able to use the cd rom and can't seem to find where to 'add new hardware'.
    > > It is an 'HL-DT-ST RW/DVD GCC-4240N-(D:). The device does show up in Device
    > > Manager but won't run a DVD or CD.
    > >
    > > With the printer, since my cd rom won't work, I was trying to update and
    > > reinstall my printer (HP Director was not working properly) and now I can't
    > > get the file 'setupsw.msi' located on my pc and I can't seem to get the
    > > 'windows install' window to go away. I actually need to fix the cd rom so I
    > > can use my cd that came with my printer. I did verify that the file is on
    > > the disk through a different pc.
    > >
    > > Please help!
    > > Thank you,
    > > Cecelala
    > >

    >
    > .
    >
     
  4. Bob I

    Bob I Flightless Bird

    Re: Having 2 troubles - CDRom drive for DELL and HP psc 2210xi all

    Normally "selecting" Eject with a CD/DVD will cause the media (disc) to
    be ejected (tray extends). If you click eject for the drive does the
    tray/drawer open? What message do you receive if you double click the CD
    drive in Windows Explorer?

    Cecelala wrote:

    > No, this is the small Dell pc that only has usb ports and an internal plug in
    > cd rom.
    >
    >
    > "Bob I" wrote:
    >
    >
    >>Is the CD-rom drive a portable? If so, unplug it and plug it back in.
    >>
    >>Cecelala wrote:
    >>
    >>
    >>>Hello,
    >>>I currently am running XP on a DELL pc and accidentally hit the eject button
    >>>for the cd drive. now it wants to 'safely remove hardware' and I am not
    >>>able to use the cd rom and can't seem to find where to 'add new hardware'.
    >>>It is an 'HL-DT-ST RW/DVD GCC-4240N-(D:). The device does show up in Device
    >>>Manager but won't run a DVD or CD.
    >>>
    >>>With the printer, since my cd rom won't work, I was trying to update and
    >>>reinstall my printer (HP Director was not working properly) and now I can't
    >>>get the file 'setupsw.msi' located on my pc and I can't seem to get the
    >>>'windows install' window to go away. I actually need to fix the cd rom so I
    >>>can use my cd that came with my printer. I did verify that the file is on
    >>>the disk through a different pc.
    >>>
    >>>Please help!
    >>>Thank you,
    >>>Cecelala
    >>>

    >>
    >>.
    >>
     
  5. Cecelala

    Cecelala Flightless Bird

    Re: Having 2 troubles - CDRom drive for DELL and HP psc 2210xi all

    I did not click 'eject' I accidentally clicked the eject button that ejects
    the complete drive not the drive tray. it actually removes the drive
    directly from the cpu itself. if I go 'start' - 'explore' - 'D:/' drive -
    there is no message that comes up and nothing happens.


    "Bob I" wrote:

    > Normally "selecting" Eject with a CD/DVD will cause the media (disc) to
    > be ejected (tray extends). If you click eject for the drive does the
    > tray/drawer open? What message do you receive if you double click the CD
    > drive in Windows Explorer?
    >
    > Cecelala wrote:
    >
    > > No, this is the small Dell pc that only has usb ports and an internal plug in
    > > cd rom.
    > >
    > >
    > > "Bob I" wrote:
    > >
    > >
    > >>Is the CD-rom drive a portable? If so, unplug it and plug it back in.
    > >>
    > >>Cecelala wrote:
    > >>
    > >>
    > >>>Hello,
    > >>>I currently am running XP on a DELL pc and accidentally hit the eject button
    > >>>for the cd drive. now it wants to 'safely remove hardware' and I am not
    > >>>able to use the cd rom and can't seem to find where to 'add new hardware'.
    > >>>It is an 'HL-DT-ST RW/DVD GCC-4240N-(D:). The device does show up in Device
    > >>>Manager but won't run a DVD or CD.
    > >>>
    > >>>With the printer, since my cd rom won't work, I was trying to update and
    > >>>reinstall my printer (HP Director was not working properly) and now I can't
    > >>>get the file 'setupsw.msi' located on my pc and I can't seem to get the
    > >>>'windows install' window to go away. I actually need to fix the cd rom so I
    > >>>can use my cd that came with my printer. I did verify that the file is on
    > >>>the disk through a different pc.
    > >>>
    > >>>Please help!
    > >>>Thank you,
    > >>>Cecelala
    > >>>
    > >>
    > >>.
    > >>

    >
    > .
    >
     
  6. Mark Adams

    Mark Adams Flightless Bird

    Re: Having 2 troubles - CDRom drive for DELL and HP psc 2210xi all

    "Cecelala" wrote:

    > I did not click 'eject' I accidentally clicked the eject button that ejects
    > the complete drive not the drive tray. it actually removes the drive
    > directly from the cpu itself. if I go 'start' - 'explore' - 'D:/' drive -
    > there is no message that comes up and nothing happens.
    >


    What happens if you shut down the machine, remove the drive and restart the
    machine without it? Shut down and reinstall the drive and restart. Windows
    should "find the new hardware" and reinstall the drive.

    You said the drive is visible in Device Manager, expand the "DVD/CD ROM
    Drives" entry. Right click on the drive entry. on the "general" tab, is the
    device enabled?


    >
    > "Bob I" wrote:
    >
    > > Normally "selecting" Eject with a CD/DVD will cause the media (disc) to
    > > be ejected (tray extends). If you click eject for the drive does the
    > > tray/drawer open? What message do you receive if you double click the CD
    > > drive in Windows Explorer?
    > >
    > > Cecelala wrote:
    > >
    > > > No, this is the small Dell pc that only has usb ports and an internal plug in
    > > > cd rom.
    > > >
    > > >
    > > > "Bob I" wrote:
    > > >
    > > >
    > > >>Is the CD-rom drive a portable? If so, unplug it and plug it back in.
    > > >>
    > > >>Cecelala wrote:
    > > >>
    > > >>
    > > >>>Hello,
    > > >>>I currently am running XP on a DELL pc and accidentally hit the eject button
    > > >>>for the cd drive. now it wants to 'safely remove hardware' and I am not
    > > >>>able to use the cd rom and can't seem to find where to 'add new hardware'.
    > > >>>It is an 'HL-DT-ST RW/DVD GCC-4240N-(D:). The device does show up in Device
    > > >>>Manager but won't run a DVD or CD.
    > > >>>
    > > >>>With the printer, since my cd rom won't work, I was trying to update and
    > > >>>reinstall my printer (HP Director was not working properly) and now I can't
    > > >>>get the file 'setupsw.msi' located on my pc and I can't seem to get the
    > > >>>'windows install' window to go away. I actually need to fix the cd rom so I
    > > >>>can use my cd that came with my printer. I did verify that the file is on
    > > >>>the disk through a different pc.
    > > >>>
    > > >>>Please help!
    > > >>>Thank you,
    > > >>>Cecelala
    > > >>>
    > > >>
    > > >>.
    > > >>

    > >
    > > .
    > >
     
  7. Bob I

    Bob I Flightless Bird

    Re: Having 2 troubles - CDRom drive for DELL and HP psc 2210xi all

    I'd suggest clicking Start, Help and Support, Pick a task, Undo changes
    to your computer with System Restore.

    Cecelala wrote:

    > I did not click 'eject' I accidentally clicked the eject button that ejects
    > the complete drive not the drive tray. it actually removes the drive
    > directly from the cpu itself. if I go 'start' - 'explore' - 'D:/' drive -
    > there is no message that comes up and nothing happens.
    >
    >
    > "Bob I" wrote:
    >
    >
    >>Normally "selecting" Eject with a CD/DVD will cause the media (disc) to
    >>be ejected (tray extends). If you click eject for the drive does the
    >>tray/drawer open? What message do you receive if you double click the CD
    >>drive in Windows Explorer?
    >>
    >>Cecelala wrote:
    >>
    >>
    >>>No, this is the small Dell pc that only has usb ports and an internal plug in
    >>>cd rom.
    >>>
    >>>
    >>>"Bob I" wrote:
    >>>
    >>>
    >>>
    >>>>Is the CD-rom drive a portable? If so, unplug it and plug it back in.
    >>>>
    >>>>Cecelala wrote:
    >>>>
    >>>>
    >>>>
    >>>>>Hello,
    >>>>>I currently am running XP on a DELL pc and accidentally hit the eject button
    >>>>>for the cd drive. now it wants to 'safely remove hardware' and I am not
    >>>>>able to use the cd rom and can't seem to find where to 'add new hardware'.
    >>>>>It is an 'HL-DT-ST RW/DVD GCC-4240N-(D:). The device does show up in Device
    >>>>>Manager but won't run a DVD or CD.
    >>>>>
    >>>>>With the printer, since my cd rom won't work, I was trying to update and
    >>>>>reinstall my printer (HP Director was not working properly) and now I can't
    >>>>>get the file 'setupsw.msi' located on my pc and I can't seem to get the
    >>>>>'windows install' window to go away. I actually need to fix the cd rom so I
    >>>>>can use my cd that came with my printer. I did verify that the file is on
    >>>>>the disk through a different pc.
    >>>>>
    >>>>>Please help!
    >>>>>Thank you,
    >>>>>Cecelala
    >>>>>
    >>>>
    >>>>.
    >>>>

    >>
    >>.
    >>
     

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