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Going from 32 bit to 64 bit- Office 2007 Professional not cooperat

Discussion in 'Microsoft Office' started by flemingisland1, Mar 1, 2010.

  1. flemingisland1

    flemingisland1 Flightless Bird

    Have Office 2007 disc from collage where I teach (legal with license and
    all). All fine of 32 bit HP. Loaded on brand new Acer running Windows 7 64
    bit. Loaded Office Pro 2007, loaded and accepted key, all info transfered,
    but when try to open any app (Outlook, Word, etc.) pop-up says I must
    register, do I want to use on line or phone. When I choose online, another
    pop-up says can't comminicate, try in a few minutes. (internet works just
    fine). If try to select use phone, window goes away, no phone number, and
    most features are locked out. Collage IT says nothing wrong with license,
    it's drivers. Where can I get drivers or is it something else? HELP!
     
  2. DL

    DL Flightless Bird

    Nothing to do with drivers, did you first uninstall any Trial version & its
    Activation Assistant prior to installing whtever Office version you have on
    cd/dvd

    "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    > Have Office 2007 disc from collage where I teach (legal with license and
    > all). All fine of 32 bit HP. Loaded on brand new Acer running Windows 7
    > 64
    > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    > transfered,
    > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    > register, do I want to use on line or phone. When I choose online,
    > another
    > pop-up says can't comminicate, try in a few minutes. (internet works just
    > fine). If try to select use phone, window goes away, no phone number, and
    > most features are locked out. Collage IT says nothing wrong with license,
    > it's drivers. Where can I get drivers or is it something else? HELP!
     
  3. flemingisland1

    flemingisland1 Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    Good question. What I did was before I loaded anything, I removed all
    pre-loaded office trials, etc. If it had the office logo, I removed it
    before I loaded my copy. I'm miffed as I could get it to work yesterday by
    just clicking "cancel". Overnight the computer downloaded several items from
    microsoft and now I can't get it to work with the cancel trick. Tried the
    registration again only to have the same issue. "Can't communicate, try
    again in a few minutes". I've tried downloading SP's and anything I thought
    would help. I still believe it has something to do with going from 32 bit to
    64 bit. Of couse for $45, a tech can fix it. BS... why can't I find a fix
    on the web?
    --
    Thanks!


    "DL" wrote:

    > Nothing to do with drivers, did you first uninstall any Trial version & its
    > Activation Assistant prior to installing whtever Office version you have on
    > cd/dvd
    >
    > "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    > news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    > > Have Office 2007 disc from collage where I teach (legal with license and
    > > all). All fine of 32 bit HP. Loaded on brand new Acer running Windows 7
    > > 64
    > > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    > > transfered,
    > > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    > > register, do I want to use on line or phone. When I choose online,
    > > another
    > > pop-up says can't comminicate, try in a few minutes. (internet works just
    > > fine). If try to select use phone, window goes away, no phone number, and
    > > most features are locked out. Collage IT says nothing wrong with license,
    > > it's drivers. Where can I get drivers or is it something else? HELP!

    >
    >
    > .
    >
     
  4. flemingisland1

    flemingisland1 Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    DL- Just thinking... would any preloaded and/or Activation Assistant be
    called anything beside an "Office" logo item? Is it something cryptic that
    I'm nor seeing? Hair getting grayer by the minute...
    Appreciate any help at all. Need to make sure I'm not overlooking the
    smallest thing. MS sure didn't make it easy going over to 64 bit. Too many
    items need special downloaded drivers to get them to work nice.
    --
    Thanks!


    "flemingisland1" wrote:

    > Good question. What I did was before I loaded anything, I removed all
    > pre-loaded office trials, etc. If it had the office logo, I removed it
    > before I loaded my copy. I'm miffed as I could get it to work yesterday by
    > just clicking "cancel". Overnight the computer downloaded several items from
    > microsoft and now I can't get it to work with the cancel trick. Tried the
    > registration again only to have the same issue. "Can't communicate, try
    > again in a few minutes". I've tried downloading SP's and anything I thought
    > would help. I still believe it has something to do with going from 32 bit to
    > 64 bit. Of couse for $45, a tech can fix it. BS... why can't I find a fix
    > on the web?
    > --
    > Thanks!
    >
    >
    > "DL" wrote:
    >
    > > Nothing to do with drivers, did you first uninstall any Trial version & its
    > > Activation Assistant prior to installing whtever Office version you have on
    > > cd/dvd
    > >
    > > "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    > > news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    > > > Have Office 2007 disc from collage where I teach (legal with license and
    > > > all). All fine of 32 bit HP. Loaded on brand new Acer running Windows 7
    > > > 64
    > > > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    > > > transfered,
    > > > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    > > > register, do I want to use on line or phone. When I choose online,
    > > > another
    > > > pop-up says can't comminicate, try in a few minutes. (internet works just
    > > > fine). If try to select use phone, window goes away, no phone number, and
    > > > most features are locked out. Collage IT says nothing wrong with license,
    > > > it's drivers. Where can I get drivers or is it something else? HELP!

    > >
    > >
    > > .
    > >
     
  5. Michael Dobony

    Michael Dobony Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    On Mon, 1 Mar 2010 05:32:01 -0800, flemingisland1 wrote:

    > DL- Just thinking... would any preloaded and/or Activation Assistant be
    > called anything beside an "Office" logo item? Is it something cryptic that
    > I'm nor seeing? Hair getting grayer by the minute...
    > Appreciate any help at all. Need to make sure I'm not overlooking the
    > smallest thing. MS sure didn't make it easy going over to 64 bit. Too many
    > items need special downloaded drivers to get them to work nice.


    I installed the teacher/student edition on W7 64 bit with absolutely no
    problems. It doesn't sound like you have installed very much on this new
    computer. Try a fresh install and use your activation code on the factory
    installed Office.
     
  6. DL

    DL Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    MS Office & Activation Assistant are seperate entries in Add/Remove dialogue
    If by 'logo item' I trust you dont refer to any shortcuts, that you simply
    deleted.
    Its nothing really to do with MS if you need to install 64bit drivers from
    your hardware vendors sites

    "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    news:D0BADA5D-9FE8-43CD-8796-7EEC6DD8031D@microsoft.com...
    > DL- Just thinking... would any preloaded and/or Activation Assistant be
    > called anything beside an "Office" logo item? Is it something cryptic
    > that
    > I'm nor seeing? Hair getting grayer by the minute...
    > Appreciate any help at all. Need to make sure I'm not overlooking the
    > smallest thing. MS sure didn't make it easy going over to 64 bit. Too
    > many
    > items need special downloaded drivers to get them to work nice.
    > --
    > Thanks!
    >
    >
    > "flemingisland1" wrote:
    >
    >> Good question. What I did was before I loaded anything, I removed all
    >> pre-loaded office trials, etc. If it had the office logo, I removed it
    >> before I loaded my copy. I'm miffed as I could get it to work yesterday
    >> by
    >> just clicking "cancel". Overnight the computer downloaded several items
    >> from
    >> microsoft and now I can't get it to work with the cancel trick. Tried
    >> the
    >> registration again only to have the same issue. "Can't communicate, try
    >> again in a few minutes". I've tried downloading SP's and anything I
    >> thought
    >> would help. I still believe it has something to do with going from 32
    >> bit to
    >> 64 bit. Of couse for $45, a tech can fix it. BS... why can't I find a
    >> fix
    >> on the web?
    >> --
    >> Thanks!
    >>
    >>
    >> "DL" wrote:
    >>
    >> > Nothing to do with drivers, did you first uninstall any Trial version &
    >> > its
    >> > Activation Assistant prior to installing whtever Office version you
    >> > have on
    >> > cd/dvd
    >> >
    >> > "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in
    >> > message
    >> > news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    >> > > Have Office 2007 disc from collage where I teach (legal with license
    >> > > and
    >> > > all). All fine of 32 bit HP. Loaded on brand new Acer running
    >> > > Windows 7
    >> > > 64
    >> > > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    >> > > transfered,
    >> > > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    >> > > register, do I want to use on line or phone. When I choose online,
    >> > > another
    >> > > pop-up says can't comminicate, try in a few minutes. (internet works
    >> > > just
    >> > > fine). If try to select use phone, window goes away, no phone
    >> > > number, and
    >> > > most features are locked out. Collage IT says nothing wrong with
    >> > > license,
    >> > > it's drivers. Where can I get drivers or is it something else?
    >> > > HELP!
    >> >
    >> >
    >> > .
    >> >
     
  7. LVTravel

    LVTravel Flightless Bird

    "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    > Have Office 2007 disc from collage where I teach (legal with license and
    > all). All fine of 32 bit HP. Loaded on brand new Acer running Windows 7
    > 64
    > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    > transfered,
    > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    > register, do I want to use on line or phone. When I choose online,
    > another
    > pop-up says can't comminicate, try in a few minutes. (internet works just
    > fine). If try to select use phone, window goes away, no phone number, and
    > most features are locked out. Collage IT says nothing wrong with license,
    > it's drivers. Where can I get drivers or is it something else? HELP!


    In addition to all the other advice/help you are getting, is this a home use
    version off of a volume license from the college? If so you are qualified
    for FREE assistance from Microsoft. There should be a telephone number
    available on the documentation you received with the HUP version of the
    software. If not there then the IT department should have a number for that
    same free help.
     
  8. flemingisland1

    flemingisland1 Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    DL- No I didn't just remove the shortcuts. :) I know why you ask though...
    I used Add/Remove and pulled anything that had the office logo in the left
    side column. Anything that read "office" I removed as well. I need to go
    back and look for the assistant. I guess what I was asking before was is it
    under some obscure name or is it just "Activation Assistant"? Thanks to
    everyone for the advice. Nice to know people still care to help.
    --
    Thanks!


    "LVTravel" wrote:

    >
    >
    > "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    > news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    > > Have Office 2007 disc from collage where I teach (legal with license and
    > > all). All fine of 32 bit HP. Loaded on brand new Acer running Windows 7
    > > 64
    > > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    > > transfered,
    > > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    > > register, do I want to use on line or phone. When I choose online,
    > > another
    > > pop-up says can't comminicate, try in a few minutes. (internet works just
    > > fine). If try to select use phone, window goes away, no phone number, and
    > > most features are locked out. Collage IT says nothing wrong with license,
    > > it's drivers. Where can I get drivers or is it something else? HELP!

    >
    > In addition to all the other advice/help you are getting, is this a home use
    > version off of a volume license from the college? If so you are qualified
    > for FREE assistance from Microsoft. There should be a telephone number
    > available on the documentation you received with the HUP version of the
    > software. If not there then the IT department should have a number for that
    > same free help.
    >
    > .
    >
     
  9. DL

    DL Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    The entry is 'Activation Assistant' whether it says Office Activation
    Assitant or MS Activation Assistant I no longer remember.

    You might also disable/close any apps running in your Task Bar - I seem to
    recall that some preinstalled apps that auto run can cause problems when
    installing Office

    "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    news:AC189840-52B2-4D0F-BCCF-21179197DD97@microsoft.com...
    > DL- No I didn't just remove the shortcuts. :) I know why you ask
    > though...
    > I used Add/Remove and pulled anything that had the office logo in the left
    > side column. Anything that read "office" I removed as well. I need to go
    > back and look for the assistant. I guess what I was asking before was is
    > it
    > under some obscure name or is it just "Activation Assistant"? Thanks to
    > everyone for the advice. Nice to know people still care to help.
    > --
    > Thanks!
    >
    >
    > "LVTravel" wrote:
    >
    >>
    >>
    >> "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in
    >> message
    >> news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    >> > Have Office 2007 disc from collage where I teach (legal with license
    >> > and
    >> > all). All fine of 32 bit HP. Loaded on brand new Acer running Windows
    >> > 7
    >> > 64
    >> > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    >> > transfered,
    >> > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    >> > register, do I want to use on line or phone. When I choose online,
    >> > another
    >> > pop-up says can't comminicate, try in a few minutes. (internet works
    >> > just
    >> > fine). If try to select use phone, window goes away, no phone number,
    >> > and
    >> > most features are locked out. Collage IT says nothing wrong with
    >> > license,
    >> > it's drivers. Where can I get drivers or is it something else? HELP!

    >>
    >> In addition to all the other advice/help you are getting, is this a home
    >> use
    >> version off of a volume license from the college? If so you are
    >> qualified
    >> for FREE assistance from Microsoft. There should be a telephone number
    >> available on the documentation you received with the HUP version of the
    >> software. If not there then the IT department should have a number for
    >> that
    >> same free help.
    >>
    >> .
    >>
     
  10. flemingisland1

    flemingisland1 Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    Okay... Now I'm really getting bugged! Came home and tried all the help
    hints. I still get an activation pop-up activation wizaed window. If I try
    to "register now", I get another pop-up saying "A comminication error has
    occured. Your request cannot be processed at this time. Please try again in
    a few minutes." The error comes up immediately. I'm downloading and
    writying this, so internet is working fine. What do I try??? Already
    uninstalled and reinstalled several times.
    --
    Thanks!


    "DL" wrote:

    > The entry is 'Activation Assistant' whether it says Office Activation
    > Assitant or MS Activation Assistant I no longer remember.
    >
    > You might also disable/close any apps running in your Task Bar - I seem to
    > recall that some preinstalled apps that auto run can cause problems when
    > installing Office
    >
    > "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    > news:AC189840-52B2-4D0F-BCCF-21179197DD97@microsoft.com...
    > > DL- No I didn't just remove the shortcuts. :) I know why you ask
    > > though...
    > > I used Add/Remove and pulled anything that had the office logo in the left
    > > side column. Anything that read "office" I removed as well. I need to go
    > > back and look for the assistant. I guess what I was asking before was is
    > > it
    > > under some obscure name or is it just "Activation Assistant"? Thanks to
    > > everyone for the advice. Nice to know people still care to help.
    > > --
    > > Thanks!
    > >
    > >
    > > "LVTravel" wrote:
    > >
    > >>
    > >>
    > >> "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in
    > >> message
    > >> news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    > >> > Have Office 2007 disc from collage where I teach (legal with license
    > >> > and
    > >> > all). All fine of 32 bit HP. Loaded on brand new Acer running Windows
    > >> > 7
    > >> > 64
    > >> > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    > >> > transfered,
    > >> > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    > >> > register, do I want to use on line or phone. When I choose online,
    > >> > another
    > >> > pop-up says can't comminicate, try in a few minutes. (internet works
    > >> > just
    > >> > fine). If try to select use phone, window goes away, no phone number,
    > >> > and
    > >> > most features are locked out. Collage IT says nothing wrong with
    > >> > license,
    > >> > it's drivers. Where can I get drivers or is it something else? HELP!
    > >>
    > >> In addition to all the other advice/help you are getting, is this a home
    > >> use
    > >> version off of a volume license from the college? If so you are
    > >> qualified
    > >> for FREE assistance from Microsoft. There should be a telephone number
    > >> available on the documentation you received with the HUP version of the
    > >> software. If not there then the IT department should have a number for
    > >> that
    > >> same free help.
    > >>
    > >> .
    > >>

    >
    >
    > .
    >
     
  11. flemingisland1

    flemingisland1 Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    After researching several threads- it may be the copy issued to me may
    have1-expired (license), 2- had load restrictions imposed (although IT says
    it doesn't). I drank the kool-aid... I loaded Office 2010 BETA last night (2
    1/2 hours with DSL). Works like a well oiled machine.

    To Microsoft... Will you offer this to us when testing is done, or will
    there be a gap from when BETA is finished and releasing for purchase? If
    there is a gap- I'm screwed!

    Thanks to everyone for help!!!
    --
    Thanks!


    "flemingisland1" wrote:

    > Okay... Now I'm really getting bugged! Came home and tried all the help
    > hints. I still get an activation pop-up activation wizaed window. If I try
    > to "register now", I get another pop-up saying "A comminication error has
    > occured. Your request cannot be processed at this time. Please try again in
    > a few minutes." The error comes up immediately. I'm downloading and
    > writying this, so internet is working fine. What do I try??? Already
    > uninstalled and reinstalled several times.
    > --
    > Thanks!
    >
    >
    > "DL" wrote:
    >
    > > The entry is 'Activation Assistant' whether it says Office Activation
    > > Assitant or MS Activation Assistant I no longer remember.
    > >
    > > You might also disable/close any apps running in your Task Bar - I seem to
    > > recall that some preinstalled apps that auto run can cause problems when
    > > installing Office
    > >
    > > "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in message
    > > news:AC189840-52B2-4D0F-BCCF-21179197DD97@microsoft.com...
    > > > DL- No I didn't just remove the shortcuts. :) I know why you ask
    > > > though...
    > > > I used Add/Remove and pulled anything that had the office logo in the left
    > > > side column. Anything that read "office" I removed as well. I need to go
    > > > back and look for the assistant. I guess what I was asking before was is
    > > > it
    > > > under some obscure name or is it just "Activation Assistant"? Thanks to
    > > > everyone for the advice. Nice to know people still care to help.
    > > > --
    > > > Thanks!
    > > >
    > > >
    > > > "LVTravel" wrote:
    > > >
    > > >>
    > > >>
    > > >> "flemingisland1" <flemingisland1@discussions.microsoft.com> wrote in
    > > >> message
    > > >> news:729D9780-1E79-47B2-BFBC-15BBDFDDA3DA@microsoft.com...
    > > >> > Have Office 2007 disc from collage where I teach (legal with license
    > > >> > and
    > > >> > all). All fine of 32 bit HP. Loaded on brand new Acer running Windows
    > > >> > 7
    > > >> > 64
    > > >> > bit. Loaded Office Pro 2007, loaded and accepted key, all info
    > > >> > transfered,
    > > >> > but when try to open any app (Outlook, Word, etc.) pop-up says I must
    > > >> > register, do I want to use on line or phone. When I choose online,
    > > >> > another
    > > >> > pop-up says can't comminicate, try in a few minutes. (internet works
    > > >> > just
    > > >> > fine). If try to select use phone, window goes away, no phone number,
    > > >> > and
    > > >> > most features are locked out. Collage IT says nothing wrong with
    > > >> > license,
    > > >> > it's drivers. Where can I get drivers or is it something else? HELP!
    > > >>
    > > >> In addition to all the other advice/help you are getting, is this a home
    > > >> use
    > > >> version off of a volume license from the college? If so you are
    > > >> qualified
    > > >> for FREE assistance from Microsoft. There should be a telephone number
    > > >> available on the documentation you received with the HUP version of the
    > > >> software. If not there then the IT department should have a number for
    > > >> that
    > > >> same free help.
    > > >>
    > > >> .
    > > >>

    > >
    > >
    > > .
    > >
     
  12. Bob I

    Bob I Flightless Bird

    Re: Going from 32 bit to 64 bit- Office 2007 Professional not coop

    Microsoft doesn't hang out here, but the link below should answer your
    questions.
    http://www.google.com/search?hl=en&q=office+2010+beta+expires&aq=f&aqi=&aql=&oq=

    flemingisland1 wrote:

    > After researching several threads- it may be the copy issued to me may
    > have1-expired (license), 2- had load restrictions imposed (although IT says
    > it doesn't). I drank the kool-aid... I loaded Office 2010 BETA last night (2
    > 1/2 hours with DSL). Works like a well oiled machine.
    >
    > To Microsoft... Will you offer this to us when testing is done, or will
    > there be a gap from when BETA is finished and releasing for purchase? If
    > there is a gap- I'm screwed!
    >
    > Thanks to everyone for help!!!
     

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