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Glitch When Updating

Discussion in 'Windows XP' started by Jamie W, Jul 3, 2010.

  1. Jamie W

    Jamie W Flightless Bird

    My daughter's computer was recently doing an update. We were at the point
    where the computer was rebooting and had the screen "do not turn off your
    computer, updating......" etc. Unfortunately, our ISP went out at that
    time, and the computer was left in that limbo for over 24 hours. I finally
    just hit the power button to turn it off, and now when we turn it on it is
    in a continual loop of rebooting itself. I've tried putting in the Windows
    disk and it reads it okay, and will get so far to reinstall, but then it
    does the same thing and reboots itself.

    I don't know what to try at this point. I'd really like to not lose
    everything on her hard drive if possible. Any suggestions welcome.


    --
    "There is more treasure in books than in all the pirates' loot on Treasure
    Island, and, best of all, you can enjoy these riches every day of your
    life."
    Walt Disney.


    __________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com
     
  2. Daave

    Daave Flightless Bird

    Jamie W wrote:
    > My daughter's computer was recently doing an update. We were at the
    > point where the computer was rebooting and had the screen "do not
    > turn off your computer, updating......" etc. Unfortunately, our ISP
    > went out at that time, and the computer was left in that limbo for
    > over 24 hours. I finally just hit the power button to turn it off,
    > and now when we turn it on it is in a continual loop of rebooting
    > itself. I've tried putting in the Windows disk and it reads it okay,
    > and will get so far to reinstall, but then it does the same thing and
    > reboots itself.
    > I don't know what to try at this point. I'd really like to not lose
    > everything on her hard drive if possible. Any suggestions welcome.


    LOL

    I see you originally posted to the Help and Support newsgroup, which is
    no longer being carried on the MS news server!

    Here was my response:

    Please describe the "Windows disk." Is it an actual Windows XP
    installation CD (and if so, what SP level?) or something else?

    What does the phrase "will get so far to reinstall" mean? What exactly
    did you do? Were you trying to use the Recovery Console? Were you trying
    to perform a Repair Install? Please include as many details as possible
    in your next post.
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Is WinXP SP3 installed?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?

    Right-click on My Computer (on your desktop) | Properties | Advanced |
    Startup and recovery | Settings | System Failure | Make sure the first 2
    options here are checked but that "Automatically restart" is NOT checked |
    OK your way out and reboot.

    Instead of continually rebooting, you should now see a BSOD showing a STOP
    error: What's the STOP error number?

    Jamie W wrote:
    > My daughter's computer was recently doing an update. We were at the point
    > where the computer was rebooting and had the screen "do not turn off your
    > computer, updating......" etc. Unfortunately, our ISP went out at that
    > time, and the computer was left in that limbo for over 24 hours. I
    > finally
    > just hit the power button to turn it off, and now when we turn it on it is
    > in a continual loop of rebooting itself. I've tried putting in the
    > Windows
    > disk and it reads it okay, and will get so far to reinstall, but then it
    > does the same thing and reboots itself.
    >
    > I don't know what to try at this point. I'd really like to not lose
    > everything on her hard drive if possible. Any suggestions welcome.
     
  4. Ǝиçεl

    Ǝиçεl Flightless Bird

    Hello Jamie,

    See if this sugesstion can help you:

    <http://blogs.msdn.com/tim_rains/archive/2004/11/15/257877.aspx>

    If you find the answer to your problem, please let us know! Hopefully
    someone else can benefit from your solution.
    -=-


    "Jamie W" wrote:

    > My daughter's computer was recently doing an update. We were at the point
    > where the computer was rebooting and had the screen "do not turn off your
    > computer, updating......" etc. Unfortunately, our ISP went out at that
    > time, and the computer was left in that limbo for over 24 hours. I finally
    > just hit the power button to turn it off, and now when we turn it on it is
    > in a continual loop of rebooting itself. I've tried putting in the Windows
    > disk and it reads it okay, and will get so far to reinstall, but then it
    > does the same thing and reboots itself.
    >
    > I don't know what to try at this point. I'd really like to not lose
    > everything on her hard drive if possible. Any suggestions welcome.
    >
    >
    > --
    > "There is more treasure in books than in all the pirates' loot on Treasure
    > Island, and, best of all, you can enjoy these riches every day of your
    > life."
    > Walt Disney.
    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________
    >
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
    >
    >
    >
    > .
    >
     
  5. kraut

    kraut Flightless Bird

    If it is continually rebooting he is probably unable to do as you
    suggest below.


    >Right-click on My Computer (on your desktop) | Properties | Advanced |
    >Startup and recovery | Settings | System Failure | Make sure the first 2
    >options here are checked but that "Automatically restart" is NOT checked |
    >OK your way out and reboot.
    >
    >Instead of continually rebooting, you should now see a BSOD showing a STOP
    >error: What's the STOP error number?
    >


    >> My daughter's computer was recently doing an update. We were at the point
    >> where the computer was rebooting and had the screen "do not turn off your
    >> computer, updating......" etc. Unfortunately, our ISP went out at that
    >> time, and the computer was left in that limbo for over 24 hours. I
    >> finally
    >> just hit the power button to turn it off, and now when we turn it on it is
    >> in a continual loop of rebooting itself. I've tried putting in the
    >> Windows
    >> disk and it reads it okay, and will get so far to reinstall, but then it
    >> does the same thing and reboots itself.
    >>
    >> I don't know what to try at this point. I'd really like to not lose
    >> everything on her hard drive if possible. Any suggestions welcome.
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Oops!

    kraut wrote:
    > If it is continually rebooting he is probably unable to do as you
    > suggest below.
    >
    >
    >> Right-click on My Computer (on your desktop) | Properties | Advanced |
    >> Startup and recovery | Settings | System Failure | Make sure the first 2
    >> options here are checked but that "Automatically restart" is NOT checked
    >> |
    >> OK your way out and reboot.
    >>
    >> Instead of continually rebooting, you should now see a BSOD showing a
    >> STOP
    >> error: What's the STOP error number?
    >>

    >
    >>> My daughter's computer was recently doing an update. We were at the
    >>> point
    >>> where the computer was rebooting and had the screen "do not turn off
    >>> your
    >>> computer, updating......" etc. Unfortunately, our ISP went out at that
    >>> time, and the computer was left in that limbo for over 24 hours. I
    >>> finally
    >>> just hit the power button to turn it off, and now when we turn it on it
    >>> is
    >>> in a continual loop of rebooting itself. I've tried putting in the
    >>> Windows
    >>> disk and it reads it okay, and will get so far to reinstall, but then it
    >>> does the same thing and reboots itself.
    >>>
    >>> I don't know what to try at this point. I'd really like to not lose
    >>> everything on her hard drive if possible. Any suggestions welcome.
     
  7. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [EDIT]

    PA Bear [MS MVP] wrote:
    ....
    [REBOOT INTO SAFE MODE
    (http://www.bleepingcomputer.com/tutorials/tutorial61.html) THEN...]
    > Right-click on My Computer (on your desktop) | Properties | Advanced |
    > Startup and recovery | Settings | System Failure | Make sure the first 2
    > options here are checked but that "Automatically restart" is NOT checked |
    > OK your way out and reboot [INTO NORMAL (WINDOWS) MODE.]
    >
    > Instead of continually rebooting, you should now see a BSOD showing a STOP
    > error: What's the STOP error number?
     
  8. Jamie W

    Jamie W Flightless Bird

    Tried again this am, here are my steps and results.

    Gateway Recovery Disk: (first the CD drive has to be manually opened for
    some reason). "R" for recovery: Error:
    File fastfat.sys caused unexpected error (32768) @ line 5025 in
    \xpspl\base\boot\setup\setup.c

    Win XP Pro SP 1A installation disk (came with computer). Windows Setup
    Screen "R" for recovery console
    Took me to c:/Windows\ screen

    Can run dir, but looks like it only is giving me the files on the CD not the
    actual hard drive. Been a long time since I've been at a screen prompt, so
    wasn't sure what to try from here. That's where it's sitting right now at a
    C prompt

    Anytime I try to run "Safe Mode"; "Last known good config", etc it shows the
    basic files being ran, and then it just reboots back to that screen "Windows
    did not shut down properly......."

    Thank you so much for attempting to help. Jamie



    "Daave" <daave@example.com> wrote in message
    news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    > Jamie W wrote:
    >> My daughter's computer was recently doing an update. We were at the
    >> point where the computer was rebooting and had the screen "do not
    >> turn off your computer, updating......" etc. Unfortunately, our ISP
    >> went out at that time, and the computer was left in that limbo for
    >> over 24 hours. I finally just hit the power button to turn it off,
    >> and now when we turn it on it is in a continual loop of rebooting
    >> itself. I've tried putting in the Windows disk and it reads it okay,
    >> and will get so far to reinstall, but then it does the same thing and
    >> reboots itself.
    >> I don't know what to try at this point. I'd really like to not lose
    >> everything on her hard drive if possible. Any suggestions welcome.

    >
    > LOL
    >
    > I see you originally posted to the Help and Support newsgroup, which is no
    > longer being carried on the MS news server!
    >
    > Here was my response:
    >
    > Please describe the "Windows disk." Is it an actual Windows XP
    > installation CD (and if so, what SP level?) or something else?
    >
    > What does the phrase "will get so far to reinstall" mean? What exactly
    > did you do? Were you trying to use the Recovery Console? Were you trying
    > to perform a Repair Install? Please include as many details as possible
    > in your next post.
    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5250 (20100704) __________
    >
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
    >
    >
    >



    __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com
     
  9. Daave

    Daave Flightless Bird

    Since you are able to run the Recovery Console, try the method outlined
    here:

    http://support.microsoft.com/kb/307545


    Jamie W wrote:
    > Tried again this am, here are my steps and results.
    >
    > Gateway Recovery Disk: (first the CD drive has to be manually opened
    > for some reason). "R" for recovery: Error:
    > File fastfat.sys caused unexpected error (32768) @ line 5025 in
    > \xpspl\base\boot\setup\setup.c
    >
    > Win XP Pro SP 1A installation disk (came with computer). Windows
    > Setup Screen "R" for recovery console
    > Took me to c:/Windows\ screen
    >
    > Can run dir, but looks like it only is giving me the files on the CD
    > not the actual hard drive. Been a long time since I've been at a
    > screen
    > prompt, so wasn't sure what to try from here. That's where it's
    > sitting right
    > now at a C prompt
    >
    > Anytime I try to run "Safe Mode"; "Last known good config", etc it
    > shows the basic files being ran, and then it just reboots back to that
    > screen
    > "Windows did not shut down properly......."
    >
    > Thank you so much for attempting to help. Jamie
    >
    >
    >
    > "Daave" <daave@example.com> wrote in message
    > news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >> Jamie W wrote:
    >>> My daughter's computer was recently doing an update. We were at the
    >>> point where the computer was rebooting and had the screen "do not
    >>> turn off your computer, updating......" etc. Unfortunately, our ISP
    >>> went out at that time, and the computer was left in that limbo for
    >>> over 24 hours. I finally just hit the power button to turn it off,
    >>> and now when we turn it on it is in a continual loop of rebooting
    >>> itself. I've tried putting in the Windows disk and it reads it
    >>> okay, and will get so far to reinstall, but then it does the same
    >>> thing and reboots itself.
    >>> I don't know what to try at this point. I'd really like to not lose
    >>> everything on her hard drive if possible. Any suggestions welcome.

    >>
    >> LOL
    >>
    >> I see you originally posted to the Help and Support newsgroup, which
    >> is no longer being carried on the MS news server!
    >>
    >> Here was my response:
    >>
    >> Please describe the "Windows disk." Is it an actual Windows XP
    >> installation CD (and if so, what SP level?) or something else?
    >>
    >> What does the phrase "will get so far to reinstall" mean? What
    >> exactly did you do? Were you trying to use the Recovery Console?
    >> Were you trying to perform a Repair Install? Please include as many
    >> details as possible in your next post.
    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >>
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5250 (20100704) __________
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
     
  10. Jamie W

    Jamie W Flightless Bird

    Before I give this a shot, it states NOT to do this is you have a OEM
    installed operating system. Win XP came installed on this computer, so does
    that prevent me from trying this? Don't want to make it worse (if that's
    even possible). Thanks.


    "Daave" <daave@example.com> wrote in message
    news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    > Since you are able to run the Recovery Console, try the method outlined
    > here:
    >
    > http://support.microsoft.com/kb/307545
    >
    >
    > Jamie W wrote:
    >> Tried again this am, here are my steps and results.
    >>
    >> Gateway Recovery Disk: (first the CD drive has to be manually opened
    >> for some reason). "R" for recovery: Error:
    >> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >> \xpspl\base\boot\setup\setup.c
    >>
    >> Win XP Pro SP 1A installation disk (came with computer). Windows
    >> Setup Screen "R" for recovery console
    >> Took me to c:/Windows\ screen
    >>
    >> Can run dir, but looks like it only is giving me the files on the CD
    >> not the actual hard drive. Been a long time since I've been at a screen
    >> prompt, so wasn't sure what to try from here. That's where it's sitting
    >> right
    >> now at a C prompt
    >>
    >> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >> shows the basic files being ran, and then it just reboots back to that
    >> screen
    >> "Windows did not shut down properly......."
    >>
    >> Thank you so much for attempting to help. Jamie
    >>
    >>
    >>
    >> "Daave" <daave@example.com> wrote in message
    >> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>> Jamie W wrote:
    >>>> My daughter's computer was recently doing an update. We were at the
    >>>> point where the computer was rebooting and had the screen "do not
    >>>> turn off your computer, updating......" etc. Unfortunately, our ISP
    >>>> went out at that time, and the computer was left in that limbo for
    >>>> over 24 hours. I finally just hit the power button to turn it off,
    >>>> and now when we turn it on it is in a continual loop of rebooting
    >>>> itself. I've tried putting in the Windows disk and it reads it
    >>>> okay, and will get so far to reinstall, but then it does the same
    >>>> thing and reboots itself.
    >>>> I don't know what to try at this point. I'd really like to not lose
    >>>> everything on her hard drive if possible. Any suggestions welcome.
    >>>
    >>> LOL
    >>>
    >>> I see you originally posted to the Help and Support newsgroup, which
    >>> is no longer being carried on the MS news server!
    >>>
    >>> Here was my response:
    >>>
    >>> Please describe the "Windows disk." Is it an actual Windows XP
    >>> installation CD (and if so, what SP level?) or something else?
    >>>
    >>> What does the phrase "will get so far to reinstall" mean? What
    >>> exactly did you do? Were you trying to use the Recovery Console?
    >>> Were you trying to perform a Repair Install? Please include as many
    >>> details as possible in your next post.
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>>
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com
    >>>
    >>>
    >>>

    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com

    >
    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5250 (20100704) __________
    >
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
    >
    >
    >



    __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com
     
  11. Jamie W

    Jamie W Flightless Bird

    Ok, tried it anyway, did Part 1, and when I choose "Exit" the computer
    reboots, takes me to the "windows did not shut down properly" screen, and no
    matter what I choose, it reboots itself back to that screen, so I am unable
    to complete Part 2.


    "Jamie W" <stitchindesigns@gmail.com> wrote in message
    news:%23gqiei5GLHA.1052@TK2MSFTNGP02.phx.gbl...
    > Before I give this a shot, it states NOT to do this is you have a OEM
    > installed operating system. Win XP came installed on this computer, so
    > does that prevent me from trying this? Don't want to make it worse (if
    > that's even possible). Thanks.
    >
    >
    > "Daave" <daave@example.com> wrote in message
    > news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >> Since you are able to run the Recovery Console, try the method outlined
    >> here:
    >>
    >> http://support.microsoft.com/kb/307545
    >>
    >>
    >> Jamie W wrote:
    >>> Tried again this am, here are my steps and results.
    >>>
    >>> Gateway Recovery Disk: (first the CD drive has to be manually opened
    >>> for some reason). "R" for recovery: Error:
    >>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>> \xpspl\base\boot\setup\setup.c
    >>>
    >>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>> Setup Screen "R" for recovery console
    >>> Took me to c:/Windows\ screen
    >>>
    >>> Can run dir, but looks like it only is giving me the files on the CD
    >>> not the actual hard drive. Been a long time since I've been at a screen
    >>> prompt, so wasn't sure what to try from here. That's where it's sitting
    >>> right
    >>> now at a C prompt
    >>>
    >>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>> shows the basic files being ran, and then it just reboots back to that
    >>> screen
    >>> "Windows did not shut down properly......."
    >>>
    >>> Thank you so much for attempting to help. Jamie
    >>>
    >>>
    >>>
    >>> "Daave" <daave@example.com> wrote in message
    >>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>> Jamie W wrote:
    >>>>> My daughter's computer was recently doing an update. We were at the
    >>>>> point where the computer was rebooting and had the screen "do not
    >>>>> turn off your computer, updating......" etc. Unfortunately, our ISP
    >>>>> went out at that time, and the computer was left in that limbo for
    >>>>> over 24 hours. I finally just hit the power button to turn it off,
    >>>>> and now when we turn it on it is in a continual loop of rebooting
    >>>>> itself. I've tried putting in the Windows disk and it reads it
    >>>>> okay, and will get so far to reinstall, but then it does the same
    >>>>> thing and reboots itself.
    >>>>> I don't know what to try at this point. I'd really like to not lose
    >>>>> everything on her hard drive if possible. Any suggestions welcome.
    >>>>
    >>>> LOL
    >>>>
    >>>> I see you originally posted to the Help and Support newsgroup, which
    >>>> is no longer being carried on the MS news server!
    >>>>
    >>>> Here was my response:
    >>>>
    >>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>> installation CD (and if so, what SP level?) or something else?
    >>>>
    >>>> What does the phrase "will get so far to reinstall" mean? What
    >>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>> Were you trying to perform a Repair Install? Please include as many
    >>>> details as possible in your next post.
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>>
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com

    >>
    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >>
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5250 (20100704) __________
    >
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
    >
    >
    >



    __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com
     
  12. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Reposting:

    Is WinXP SP3 installed?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Jamie W wrote:
    > Before I give this a shot, it states NOT to do this is you have a OEM
    > installed operating system. Win XP came installed on this computer, so
    > does
    > that prevent me from trying this? Don't want to make it worse (if that's
    > even possible). Thanks.
    >
    >
    > "Daave" <daave@example.com> wrote in message
    > news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >> Since you are able to run the Recovery Console, try the method outlined
    >> here:
    >>
    >> http://support.microsoft.com/kb/307545
    >>
    >>
    >> Jamie W wrote:
    >>> Tried again this am, here are my steps and results.
    >>>
    >>> Gateway Recovery Disk: (first the CD drive has to be manually opened
    >>> for some reason). "R" for recovery: Error:
    >>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>> \xpspl\base\boot\setup\setup.c
    >>>
    >>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>> Setup Screen "R" for recovery console
    >>> Took me to c:/Windows\ screen
    >>>
    >>> Can run dir, but looks like it only is giving me the files on the CD
    >>> not the actual hard drive. Been a long time since I've been at a screen
    >>> prompt, so wasn't sure what to try from here. That's where it's sitting
    >>> right
    >>> now at a C prompt
    >>>
    >>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>> shows the basic files being ran, and then it just reboots back to that
    >>> screen
    >>> "Windows did not shut down properly......."
    >>>
    >>> Thank you so much for attempting to help. Jamie
    >>>
    >>>
    >>>
    >>> "Daave" <daave@example.com> wrote in message
    >>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>> Jamie W wrote:
    >>>>> My daughter's computer was recently doing an update. We were at the
    >>>>> point where the computer was rebooting and had the screen "do not
    >>>>> turn off your computer, updating......" etc. Unfortunately, our ISP
    >>>>> went out at that time, and the computer was left in that limbo for
    >>>>> over 24 hours. I finally just hit the power button to turn it off,
    >>>>> and now when we turn it on it is in a continual loop of rebooting
    >>>>> itself. I've tried putting in the Windows disk and it reads it
    >>>>> okay, and will get so far to reinstall, but then it does the same
    >>>>> thing and reboots itself.
    >>>>> I don't know what to try at this point. I'd really like to not lose
    >>>>> everything on her hard drive if possible. Any suggestions welcome.
    >>>>
    >>>> LOL
    >>>>
    >>>> I see you originally posted to the Help and Support newsgroup, which
    >>>> is no longer being carried on the MS news server!
    >>>>
    >>>> Here was my response:
    >>>>
    >>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>> installation CD (and if so, what SP level?) or something else?
    >>>>
    >>>> What does the phrase "will get so far to reinstall" mean? What
    >>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>> Were you trying to perform a Repair Install? Please include as many
    >>>> details as possible in your next post.
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>>
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com

    >>
    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >>
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5250 (20100704) __________
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
     
  13. Daave

    Daave Flightless Bird

    I have an OEM operating system. It didn't affect me. Nor has it mattered
    to all the others who posted here and used that method. You need to use
    the XP Pro installation CD, not the Gateway Recovery CD, because the
    former is what contains the Recovery Console.

    Does your daughter have XP Home or XP Pro on her PC?

    I assume the PC came pre-installed with XP Pro since you said the PC
    came with that disk. But you know what they say about assuming... LOL

    To the best of my knowledge, even if she has XP Home, the Recovery
    Console is still the Recovery Console, and it shouldn't matter if it's
    on an XP Home or XP Pro installation CD. If anyone else monitoring this
    thread can confirm or deny this, that would be great.

    That being said, it always makes sense to back up all your data if you
    haven't done so already; you can never be too safe. You could either
    physically connect your hard drive to another PC or boot off a rescue
    disk like Knoppix, Ubuntu, or Linux Mint (or Bart PE or UBCD4Win) and
    transfer the data to an external hard drive.

    But I think the OEM message on that page is overstated. I'm pretty sure
    if you follow the directions to the letter, your problem will be solved.
    And in order to avoid this from happening again, you could use an
    uninterrupted power supply. Furthermore, if you regularly create images
    of your hard drive, you could restore the most recent one in order to
    recover from similar disasters in the future. Feel free to start a new
    thread in the future if you would like further guidance in imaging your
    drive.

    If the method from the Microsoft page doesn't work (and other methods
    also fail to work), you may very well need to run the Gateway
    restoration to its original fresh-from-the-factory condition (or use the
    XP Pro installation CD; just make sure you obtain all the necessary
    hardware drivers). Again, you will need to make sure all the data is
    saved first!

    Jamie W wrote:
    > Before I give this a shot, it states NOT to do this is you have a OEM
    > installed operating system. Win XP came installed on this computer,
    > so does that prevent me from trying this? Don't want to make it worse
    > (if
    > that's even possible). Thanks.
    >
    >
    > "Daave" <daave@example.com> wrote in message
    > news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >> Since you are able to run the Recovery Console, try the method
    >> outlined here:
    >>
    >> http://support.microsoft.com/kb/307545
    >>
    >>
    >> Jamie W wrote:
    >>> Tried again this am, here are my steps and results.
    >>>
    >>> Gateway Recovery Disk: (first the CD drive has to be manually
    >>> opened for some reason). "R" for recovery: Error:
    >>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>> \xpspl\base\boot\setup\setup.c
    >>>
    >>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>> Setup Screen "R" for recovery console
    >>> Took me to c:/Windows\ screen
    >>>
    >>> Can run dir, but looks like it only is giving me the files on the CD
    >>> not the actual hard drive. Been a long time since I've been at a
    >>> screen prompt, so wasn't sure what to try from here. That's where
    >>> it's sitting right
    >>> now at a C prompt
    >>>
    >>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>> shows the basic files being ran, and then it just reboots back to
    >>> that screen
    >>> "Windows did not shut down properly......."
    >>>
    >>> Thank you so much for attempting to help. Jamie
    >>>
    >>>
    >>>
    >>> "Daave" <daave@example.com> wrote in message
    >>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>> Jamie W wrote:
    >>>>> My daughter's computer was recently doing an update. We were at
    >>>>> the point where the computer was rebooting and had the screen "do
    >>>>> not turn off your computer, updating......" etc. Unfortunately,
    >>>>> our ISP went out at that time, and the computer was left in that
    >>>>> limbo for over 24 hours. I finally just hit the power button to
    >>>>> turn it off, and now when we turn it on it is in a continual loop
    >>>>> of rebooting itself. I've tried putting in the Windows disk and
    >>>>> it reads it okay, and will get so far to reinstall, but then it
    >>>>> does the same thing and reboots itself.
    >>>>> I don't know what to try at this point. I'd really like to not
    >>>>> lose everything on her hard drive if possible. Any suggestions
    >>>>> welcome.
    >>>>
    >>>> LOL
    >>>>
    >>>> I see you originally posted to the Help and Support newsgroup,
    >>>> which is no longer being carried on the MS news server!
    >>>>
    >>>> Here was my response:
    >>>>
    >>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>> installation CD (and if so, what SP level?) or something else?
    >>>>
    >>>> What does the phrase "will get so far to reinstall" mean? What
    >>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>> Were you trying to perform a Repair Install? Please include as many
    >>>> details as possible in your next post.
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>>
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com

    >>
    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >>
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5250 (20100704) __________
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
     
  14. Daave

    Daave Flightless Bird

    When you say "no matter what I choose," are you referring to the options
    in the F8 menu? That is, you cannot boot into Safe Mode?

    Jamie W wrote:
    > Ok, tried it anyway, did Part 1, and when I choose "Exit" the computer
    > reboots, takes me to the "windows did not shut down properly" screen,
    > and no matter what I choose, it reboots itself back to that screen, so
    > I am
    > unable to complete Part 2.
    >
    >
    > "Jamie W" <stitchindesigns@gmail.com> wrote in message
    > news:%23gqiei5GLHA.1052@TK2MSFTNGP02.phx.gbl...
    >> Before I give this a shot, it states NOT to do this is you have a OEM
    >> installed operating system. Win XP came installed on this computer,
    >> so does that prevent me from trying this? Don't want to make it
    >> worse (if that's even possible). Thanks.
    >>
    >>
    >> "Daave" <daave@example.com> wrote in message
    >> news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>> Since you are able to run the Recovery Console, try the method
    >>> outlined here:
    >>>
    >>> http://support.microsoft.com/kb/307545
    >>>
    >>>
    >>> Jamie W wrote:
    >>>> Tried again this am, here are my steps and results.
    >>>>
    >>>> Gateway Recovery Disk: (first the CD drive has to be manually
    >>>> opened for some reason). "R" for recovery: Error:
    >>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>>> \xpspl\base\boot\setup\setup.c
    >>>>
    >>>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>>> Setup Screen "R" for recovery console
    >>>> Took me to c:/Windows\ screen
    >>>>
    >>>> Can run dir, but looks like it only is giving me the files on the
    >>>> CD not the actual hard drive. Been a long time since I've been at
    >>>> a screen prompt, so wasn't sure what to try from here. That's
    >>>> where it's sitting right
    >>>> now at a C prompt
    >>>>
    >>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>>> shows the basic files being ran, and then it just reboots back to
    >>>> that screen
    >>>> "Windows did not shut down properly......."
    >>>>
    >>>> Thank you so much for attempting to help. Jamie
    >>>>
    >>>>
    >>>>
    >>>> "Daave" <daave@example.com> wrote in message
    >>>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>> Jamie W wrote:
    >>>>>> My daughter's computer was recently doing an update. We were at
    >>>>>> the point where the computer was rebooting and had the screen
    >>>>>> "do not turn off your computer, updating......" etc.
    >>>>>> Unfortunately, our ISP went out at that time, and the computer
    >>>>>> was left in that limbo for over 24 hours. I finally just hit
    >>>>>> the power button to turn it off, and now when we turn it on it
    >>>>>> is in a continual loop of rebooting itself. I've tried putting
    >>>>>> in the Windows disk and it reads it okay, and will get so far to
    >>>>>> reinstall, but then it does the same thing and reboots itself.
    >>>>>> I don't know what to try at this point. I'd really like to not
    >>>>>> lose everything on her hard drive if possible. Any suggestions
    >>>>>> welcome.
    >>>>>
    >>>>> LOL
    >>>>>
    >>>>> I see you originally posted to the Help and Support newsgroup,
    >>>>> which is no longer being carried on the MS news server!
    >>>>>
    >>>>> Here was my response:
    >>>>>
    >>>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>>> installation CD (and if so, what SP level?) or something else?
    >>>>>
    >>>>> What does the phrase "will get so far to reinstall" mean? What
    >>>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>>> Were you trying to perform a Repair Install? Please include as
    >>>>> many details as possible in your next post.
    >>>>>
    >>>>>
    >>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>> signature database 5250 (20100704) __________
    >>>>>
    >>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>
    >>>>> http://www.eset.com
    >>>>>
    >>>>>
    >>>>>
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>>
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com
    >>>
    >>>
    >>>

    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >>
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5250 (20100704) __________
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
     
  15. Daave

    Daave Flightless Bird

    If still no joy, you could try the method (scroll all the way down to
    Accepted Solution):

    http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_22880351.html

    Then again, you would need to create your own Bart PE or UBCD4Win CD for
    this to work (which would take some time).

    Or there's always "flatten and rebuild" if nothing else works.


    Daave wrote:
    > When you say "no matter what I choose," are you referring to the
    > options in the F8 menu? That is, you cannot boot into Safe Mode?
    >
    > Jamie W wrote:
    >> Ok, tried it anyway, did Part 1, and when I choose "Exit" the
    >> computer reboots, takes me to the "windows did not shut down
    >> properly" screen, and no matter what I choose, it reboots itself
    >> back to that screen, so I am
    >> unable to complete Part 2.
    >>
    >>
    >> "Jamie W" <stitchindesigns@gmail.com> wrote in message
    >> news:%23gqiei5GLHA.1052@TK2MSFTNGP02.phx.gbl...
    >>> Before I give this a shot, it states NOT to do this is you have a
    >>> OEM installed operating system. Win XP came installed on this
    >>> computer, so does that prevent me from trying this? Don't want to
    >>> make it worse (if that's even possible). Thanks.
    >>>
    >>>
    >>> "Daave" <daave@example.com> wrote in message
    >>> news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>> Since you are able to run the Recovery Console, try the method
    >>>> outlined here:
    >>>>
    >>>> http://support.microsoft.com/kb/307545
    >>>>
    >>>>
    >>>> Jamie W wrote:
    >>>>> Tried again this am, here are my steps and results.
    >>>>>
    >>>>> Gateway Recovery Disk: (first the CD drive has to be manually
    >>>>> opened for some reason). "R" for recovery: Error:
    >>>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>>>> \xpspl\base\boot\setup\setup.c
    >>>>>
    >>>>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>>>> Setup Screen "R" for recovery console
    >>>>> Took me to c:/Windows\ screen
    >>>>>
    >>>>> Can run dir, but looks like it only is giving me the files on the
    >>>>> CD not the actual hard drive. Been a long time since I've been at
    >>>>> a screen prompt, so wasn't sure what to try from here. That's
    >>>>> where it's sitting right
    >>>>> now at a C prompt
    >>>>>
    >>>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>>>> shows the basic files being ran, and then it just reboots back to
    >>>>> that screen
    >>>>> "Windows did not shut down properly......."
    >>>>>
    >>>>> Thank you so much for attempting to help. Jamie
    >>>>>
    >>>>>
    >>>>>
    >>>>> "Daave" <daave@example.com> wrote in message
    >>>>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>>> Jamie W wrote:
    >>>>>>> My daughter's computer was recently doing an update. We were at
    >>>>>>> the point where the computer was rebooting and had the screen
    >>>>>>> "do not turn off your computer, updating......" etc.
    >>>>>>> Unfortunately, our ISP went out at that time, and the computer
    >>>>>>> was left in that limbo for over 24 hours. I finally just hit
    >>>>>>> the power button to turn it off, and now when we turn it on it
    >>>>>>> is in a continual loop of rebooting itself. I've tried putting
    >>>>>>> in the Windows disk and it reads it okay, and will get so far to
    >>>>>>> reinstall, but then it does the same thing and reboots itself.
    >>>>>>> I don't know what to try at this point. I'd really like to not
    >>>>>>> lose everything on her hard drive if possible. Any suggestions
    >>>>>>> welcome.
    >>>>>>
    >>>>>> LOL
    >>>>>>
    >>>>>> I see you originally posted to the Help and Support newsgroup,
    >>>>>> which is no longer being carried on the MS news server!
    >>>>>>
    >>>>>> Here was my response:
    >>>>>>
    >>>>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>>>> installation CD (and if so, what SP level?) or something else?
    >>>>>>
    >>>>>> What does the phrase "will get so far to reinstall" mean? What
    >>>>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>>>> Were you trying to perform a Repair Install? Please include as
    >>>>>> many details as possible in your next post.
    >>>>>>
    >>>>>>
    >>>>>> __________ Information from ESET NOD32 Antivirus, version of
    >>>>>> virus signature database 5250 (20100704) __________
    >>>>>>
    >>>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>>
    >>>>>> http://www.eset.com
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>
    >>>>>
    >>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>> signature database 5250 (20100704) __________
    >>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>
    >>>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>>
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>>
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com
    >>>
    >>>
    >>>

    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com
     
  16. Jamie W

    Jamie W Flightless Bird

    McAfee is installed - through our ISP provider. Subscription was current
    when this happened. I believe SpyBot S&D was on it as well.

    Whatever was the latest version of WinXP as far as updates was installed.
    THis happened a couple of months ago and I've been trying to figure it out
    on my own, as well as just letting it sit there until I got up the courage
    to try again.


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:%23Ot8J15GLHA.1016@TK2MSFTNGP06.phx.gbl...
    > Reposting:
    >
    > Is WinXP SP3 installed?
    >
    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than
    > Defender)? What third-party firewall (if any)?
    >
    > Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you
    > bought it)?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > Jamie W wrote:
    >> Before I give this a shot, it states NOT to do this is you have a OEM
    >> installed operating system. Win XP came installed on this computer, so
    >> does
    >> that prevent me from trying this? Don't want to make it worse (if that's
    >> even possible). Thanks.
    >>
    >>
    >> "Daave" <daave@example.com> wrote in message
    >> news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>> Since you are able to run the Recovery Console, try the method outlined
    >>> here:
    >>>
    >>> http://support.microsoft.com/kb/307545
    >>>
    >>>
    >>> Jamie W wrote:
    >>>> Tried again this am, here are my steps and results.
    >>>>
    >>>> Gateway Recovery Disk: (first the CD drive has to be manually opened
    >>>> for some reason). "R" for recovery: Error:
    >>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>>> \xpspl\base\boot\setup\setup.c
    >>>>
    >>>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>>> Setup Screen "R" for recovery console
    >>>> Took me to c:/Windows\ screen
    >>>>
    >>>> Can run dir, but looks like it only is giving me the files on the CD
    >>>> not the actual hard drive. Been a long time since I've been at a
    >>>> screen
    >>>> prompt, so wasn't sure what to try from here. That's where it's
    >>>> sitting
    >>>> right
    >>>> now at a C prompt
    >>>>
    >>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>>> shows the basic files being ran, and then it just reboots back to that
    >>>> screen
    >>>> "Windows did not shut down properly......."
    >>>>
    >>>> Thank you so much for attempting to help. Jamie
    >>>>
    >>>>
    >>>>
    >>>> "Daave" <daave@example.com> wrote in message
    >>>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>> Jamie W wrote:
    >>>>>> My daughter's computer was recently doing an update. We were at the
    >>>>>> point where the computer was rebooting and had the screen "do not
    >>>>>> turn off your computer, updating......" etc. Unfortunately, our ISP
    >>>>>> went out at that time, and the computer was left in that limbo for
    >>>>>> over 24 hours. I finally just hit the power button to turn it off,
    >>>>>> and now when we turn it on it is in a continual loop of rebooting
    >>>>>> itself. I've tried putting in the Windows disk and it reads it
    >>>>>> okay, and will get so far to reinstall, but then it does the same
    >>>>>> thing and reboots itself.
    >>>>>> I don't know what to try at this point. I'd really like to not lose
    >>>>>> everything on her hard drive if possible. Any suggestions welcome.
    >>>>>
    >>>>> LOL
    >>>>>
    >>>>> I see you originally posted to the Help and Support newsgroup, which
    >>>>> is no longer being carried on the MS news server!
    >>>>>
    >>>>> Here was my response:
    >>>>>
    >>>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>>> installation CD (and if so, what SP level?) or something else?
    >>>>>
    >>>>> What does the phrase "will get so far to reinstall" mean? What
    >>>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>>> Were you trying to perform a Repair Install? Please include as many
    >>>>> details as possible in your next post.
    >>>>>
    >>>>>
    >>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>> signature database 5250 (20100704) __________
    >>>>>
    >>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>
    >>>>> http://www.eset.com
    >>>>>
    >>>>>
    >>>>>
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>>
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com
    >>>
    >>>
    >>>

    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5251 (20100704) __________
    >
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
    >
    >
    >



    __________ Information from ESET NOD32 Antivirus, version of virus signature database 5251 (20100704) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com
     
  17. Jamie W

    Jamie W Flightless Bird

    I tried, but only made it through Part 1, when it states to reboot & then it
    should ... it just goes back in to it's rebooting process. I can't boot
    into any of the modes it suggests under F8 (or the screen it boots to which
    is "windows did not shut down properly" made a selection").

    Win XP Pro was installed on the computer when we got it, that is the disk I
    have as well. I found a thread about starting the restore process from a
    C:/prompt (C:/windows\system32\restore\rstrui.exe) but when I type that in
    I get an error that the command is not recognized. Even if I go directly
    into the restore folder and just type rstrui it gives the same error. I was
    hoping that was a solution.

    I tried using the Gateway recovery disk as well, and it didn't even get as
    far as the XP disk.

    Thanks for assistance to this point!


    "Daave" <daave@example.com> wrote in message
    news:u7iDc55GLHA.1016@TK2MSFTNGP06.phx.gbl...
    >I have an OEM operating system. It didn't affect me. Nor has it mattered to
    >all the others who posted here and used that method. You need to use the XP
    >Pro installation CD, not the Gateway Recovery CD, because the former is
    >what contains the Recovery Console.
    >
    > Does your daughter have XP Home or XP Pro on her PC?
    >
    > I assume the PC came pre-installed with XP Pro since you said the PC came
    > with that disk. But you know what they say about assuming... LOL
    >
    > To the best of my knowledge, even if she has XP Home, the Recovery Console
    > is still the Recovery Console, and it shouldn't matter if it's on an XP
    > Home or XP Pro installation CD. If anyone else monitoring this thread can
    > confirm or deny this, that would be great.
    >
    > That being said, it always makes sense to back up all your data if you
    > haven't done so already; you can never be too safe. You could either
    > physically connect your hard drive to another PC or boot off a rescue disk
    > like Knoppix, Ubuntu, or Linux Mint (or Bart PE or UBCD4Win) and transfer
    > the data to an external hard drive.
    >
    > But I think the OEM message on that page is overstated. I'm pretty sure if
    > you follow the directions to the letter, your problem will be solved. And
    > in order to avoid this from happening again, you could use an
    > uninterrupted power supply. Furthermore, if you regularly create images of
    > your hard drive, you could restore the most recent one in order to recover
    > from similar disasters in the future. Feel free to start a new thread in
    > the future if you would like further guidance in imaging your drive.
    >
    > If the method from the Microsoft page doesn't work (and other methods also
    > fail to work), you may very well need to run the Gateway restoration to
    > its original fresh-from-the-factory condition (or use the XP Pro
    > installation CD; just make sure you obtain all the necessary hardware
    > drivers). Again, you will need to make sure all the data is saved first!
    >
    > Jamie W wrote:
    >> Before I give this a shot, it states NOT to do this is you have a OEM
    >> installed operating system. Win XP came installed on this computer,
    >> so does that prevent me from trying this? Don't want to make it worse
    >> (if
    >> that's even possible). Thanks.
    >>
    >>
    >> "Daave" <daave@example.com> wrote in message
    >> news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>> Since you are able to run the Recovery Console, try the method
    >>> outlined here:
    >>>
    >>> http://support.microsoft.com/kb/307545
    >>>
    >>>
    >>> Jamie W wrote:
    >>>> Tried again this am, here are my steps and results.
    >>>>
    >>>> Gateway Recovery Disk: (first the CD drive has to be manually
    >>>> opened for some reason). "R" for recovery: Error:
    >>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>>> \xpspl\base\boot\setup\setup.c
    >>>>
    >>>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>>> Setup Screen "R" for recovery console
    >>>> Took me to c:/Windows\ screen
    >>>>
    >>>> Can run dir, but looks like it only is giving me the files on the CD
    >>>> not the actual hard drive. Been a long time since I've been at a
    >>>> screen prompt, so wasn't sure what to try from here. That's where
    >>>> it's sitting right
    >>>> now at a C prompt
    >>>>
    >>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>>> shows the basic files being ran, and then it just reboots back to
    >>>> that screen
    >>>> "Windows did not shut down properly......."
    >>>>
    >>>> Thank you so much for attempting to help. Jamie
    >>>>
    >>>>
    >>>>
    >>>> "Daave" <daave@example.com> wrote in message
    >>>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>> Jamie W wrote:
    >>>>>> My daughter's computer was recently doing an update. We were at
    >>>>>> the point where the computer was rebooting and had the screen "do
    >>>>>> not turn off your computer, updating......" etc. Unfortunately,
    >>>>>> our ISP went out at that time, and the computer was left in that
    >>>>>> limbo for over 24 hours. I finally just hit the power button to
    >>>>>> turn it off, and now when we turn it on it is in a continual loop
    >>>>>> of rebooting itself. I've tried putting in the Windows disk and
    >>>>>> it reads it okay, and will get so far to reinstall, but then it
    >>>>>> does the same thing and reboots itself.
    >>>>>> I don't know what to try at this point. I'd really like to not
    >>>>>> lose everything on her hard drive if possible. Any suggestions
    >>>>>> welcome.
    >>>>>
    >>>>> LOL
    >>>>>
    >>>>> I see you originally posted to the Help and Support newsgroup,
    >>>>> which is no longer being carried on the MS news server!
    >>>>>
    >>>>> Here was my response:
    >>>>>
    >>>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>>> installation CD (and if so, what SP level?) or something else?
    >>>>>
    >>>>> What does the phrase "will get so far to reinstall" mean? What
    >>>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>>> Were you trying to perform a Repair Install? Please include as many
    >>>>> details as possible in your next post.
    >>>>>
    >>>>>
    >>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>> signature database 5250 (20100704) __________
    >>>>>
    >>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>
    >>>>> http://www.eset.com
    >>>>>
    >>>>>
    >>>>>
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>>
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com
    >>>
    >>>
    >>>

    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5250 (20100704) __________
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com

    >
    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5251 (20100704) __________
    >
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
    >
    >
    >



    __________ Information from ESET NOD32 Antivirus, version of virus signature database 5251 (20100704) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com
     
  18. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Maybe the third time will be the charm: Has another McAfee application or a
    Norton application ever been installed on the computer (e.g., a free-trial
    version that came preinstalled when you bought it)?

    Is Spybot Tea Timer enabled?

    Assuming WinXP SP3 was one of the updates: Did you disable all McAfee
    components (i.e., anti-virus; anti-spyware; firewall) & Spybot Tea Timer and
    then enable the Windows Firewall before installing SP3?


    Jamie W wrote:
    > McAfee is installed - through our ISP provider. Subscription was current
    > when this happened. I believe SpyBot S&D was on it as well.
    >
    > Whatever was the latest version of WinXP as far as updates was installed.
    > THis happened a couple of months ago and I've been trying to figure it out
    > on my own, as well as just letting it sit there until I got up the courage
    > to try again.
    >
    >> Reposting:
    >>
    >> Is WinXP SP3 installed?
    >>
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)?
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought it)?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Jamie W wrote:
    >>> Before I give this a shot, it states NOT to do this is you have a OEM
    >>> installed operating system. Win XP came installed on this computer, so
    >>> does
    >>> that prevent me from trying this? Don't want to make it worse (if
    >>> that's
    >>> even possible). Thanks.
    >>>
    >>>
    >>> "Daave" <daave@example.com> wrote in message
    >>> news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>> Since you are able to run the Recovery Console, try the method outlined
    >>>> here:
    >>>>
    >>>> http://support.microsoft.com/kb/307545
    >>>>
    >>>>
    >>>> Jamie W wrote:
    >>>>> Tried again this am, here are my steps and results.
    >>>>>
    >>>>> Gateway Recovery Disk: (first the CD drive has to be manually opened
    >>>>> for some reason). "R" for recovery: Error:
    >>>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>>>> \xpspl\base\boot\setup\setup.c
    >>>>>
    >>>>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>>>> Setup Screen "R" for recovery console
    >>>>> Took me to c:/Windows\ screen
    >>>>>
    >>>>> Can run dir, but looks like it only is giving me the files on the CD
    >>>>> not the actual hard drive. Been a long time since I've been at a
    >>>>> screen
    >>>>> prompt, so wasn't sure what to try from here. That's where it's
    >>>>> sitting
    >>>>> right
    >>>>> now at a C prompt
    >>>>>
    >>>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>>>> shows the basic files being ran, and then it just reboots back to that
    >>>>> screen
    >>>>> "Windows did not shut down properly......."
    >>>>>
    >>>>> Thank you so much for attempting to help. Jamie
    >>>>>
    >>>>>
    >>>>>
    >>>>> "Daave" <daave@example.com> wrote in message
    >>>>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>>> Jamie W wrote:
    >>>>>>> My daughter's computer was recently doing an update. We were at the
    >>>>>>> point where the computer was rebooting and had the screen "do not
    >>>>>>> turn off your computer, updating......" etc. Unfortunately, our ISP
    >>>>>>> went out at that time, and the computer was left in that limbo for
    >>>>>>> over 24 hours. I finally just hit the power button to turn it off,
    >>>>>>> and now when we turn it on it is in a continual loop of rebooting
    >>>>>>> itself. I've tried putting in the Windows disk and it reads it
    >>>>>>> okay, and will get so far to reinstall, but then it does the same
    >>>>>>> thing and reboots itself.
    >>>>>>> I don't know what to try at this point. I'd really like to not lose
    >>>>>>> everything on her hard drive if possible. Any suggestions welcome.
    >>>>>>
    >>>>>> LOL
    >>>>>>
    >>>>>> I see you originally posted to the Help and Support newsgroup, which
    >>>>>> is no longer being carried on the MS news server!
    >>>>>>
    >>>>>> Here was my response:
    >>>>>>
    >>>>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>>>> installation CD (and if so, what SP level?) or something else?
    >>>>>>
    >>>>>> What does the phrase "will get so far to reinstall" mean? What
    >>>>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>>>> Were you trying to perform a Repair Install? Please include as many
    >>>>>> details as possible in your next post.
    >>>>>>
    >>>>>>
    >>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>>> signature database 5250 (20100704) __________
    >>>>>>
    >>>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>>
    >>>>>> http://www.eset.com
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>
    >>>>>
    >>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>> signature database 5250 (20100704) __________
    >>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>
    >>>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>>
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5250 (20100704) __________
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com

    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5251 (20100704) __________
    >>
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5251 (20100704) __________
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
     
  19. Jamie W

    Jamie W Flightless Bird

    No, the only McAfee that is installed is one we installed through our ISP.
    Tea Timer is not enabled.
    I do not believe that we disabled any of the McAfee when doing the update.
    it was one of those "updates are available" and we just hit install.
    Computer installed, went into reboot, ISP went down (no power surge, just
    ISP went down), and it was in the limbo of "do not turn off your computer,
    installing updates" for over 24 hours, when we then turned the computer off
    as nothing else would work (tried keyboard commands, nothing happened).

    Hope that answers your questions - not sure what else to tell you - just
    doing a "normal" update, and the ISP went down in the middle of the install.
    Tried to get Comcast to fix it as it was their fault, but of course they are
    sorry (they know we have had connectivity problems for months in our area),
    but no go for fixing it.


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:u3H%23Fw6GLHA.4912@TK2MSFTNGP02.phx.gbl...
    > Maybe the third time will be the charm: Has another McAfee application or
    > a Norton application ever been installed on the computer (e.g., a
    > free-trial version that came preinstalled when you bought it)?
    >
    > Is Spybot Tea Timer enabled?
    >
    > Assuming WinXP SP3 was one of the updates: Did you disable all McAfee
    > components (i.e., anti-virus; anti-spyware; firewall) & Spybot Tea Timer
    > and then enable the Windows Firewall before installing SP3?
    >
    >
    > Jamie W wrote:
    >> McAfee is installed - through our ISP provider. Subscription was current
    >> when this happened. I believe SpyBot S&D was on it as well.
    >>
    >> Whatever was the latest version of WinXP as far as updates was installed.
    >> THis happened a couple of months ago and I've been trying to figure it
    >> out
    >> on my own, as well as just letting it sit there until I got up the
    >> courage
    >> to try again.
    >>
    >>> Reposting:
    >>>
    >>> Is WinXP SP3 installed?
    >>>
    >>> What anti-virus application or security suite is installed and is your
    >>> subscription current? What anti-spyware applications (other than
    >>> Defender)? What third-party firewall (if any)?
    >>>
    >>> Has a(another) Norton or McAfee application ever been installed on the
    >>> computer (e.g., a free-trial version that came preinstalled when you
    >>> bought it)?
    >>> --
    >>> ~Robear Dyer (PA Bear)
    >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>
    >>>
    >>> Jamie W wrote:
    >>>> Before I give this a shot, it states NOT to do this is you have a OEM
    >>>> installed operating system. Win XP came installed on this computer, so
    >>>> does
    >>>> that prevent me from trying this? Don't want to make it worse (if
    >>>> that's
    >>>> even possible). Thanks.
    >>>>
    >>>>
    >>>> "Daave" <daave@example.com> wrote in message
    >>>> news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>> Since you are able to run the Recovery Console, try the method
    >>>>> outlined
    >>>>> here:
    >>>>>
    >>>>> http://support.microsoft.com/kb/307545
    >>>>>
    >>>>>
    >>>>> Jamie W wrote:
    >>>>>> Tried again this am, here are my steps and results.
    >>>>>>
    >>>>>> Gateway Recovery Disk: (first the CD drive has to be manually opened
    >>>>>> for some reason). "R" for recovery: Error:
    >>>>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>>>>> \xpspl\base\boot\setup\setup.c
    >>>>>>
    >>>>>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>>>>> Setup Screen "R" for recovery console
    >>>>>> Took me to c:/Windows\ screen
    >>>>>>
    >>>>>> Can run dir, but looks like it only is giving me the files on the CD
    >>>>>> not the actual hard drive. Been a long time since I've been at a
    >>>>>> screen
    >>>>>> prompt, so wasn't sure what to try from here. That's where it's
    >>>>>> sitting
    >>>>>> right
    >>>>>> now at a C prompt
    >>>>>>
    >>>>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>>>>> shows the basic files being ran, and then it just reboots back to
    >>>>>> that
    >>>>>> screen
    >>>>>> "Windows did not shut down properly......."
    >>>>>>
    >>>>>> Thank you so much for attempting to help. Jamie
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>> "Daave" <daave@example.com> wrote in message
    >>>>>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>>>> Jamie W wrote:
    >>>>>>>> My daughter's computer was recently doing an update. We were at
    >>>>>>>> the
    >>>>>>>> point where the computer was rebooting and had the screen "do not
    >>>>>>>> turn off your computer, updating......" etc. Unfortunately, our
    >>>>>>>> ISP
    >>>>>>>> went out at that time, and the computer was left in that limbo for
    >>>>>>>> over 24 hours. I finally just hit the power button to turn it off,
    >>>>>>>> and now when we turn it on it is in a continual loop of rebooting
    >>>>>>>> itself. I've tried putting in the Windows disk and it reads it
    >>>>>>>> okay, and will get so far to reinstall, but then it does the same
    >>>>>>>> thing and reboots itself.
    >>>>>>>> I don't know what to try at this point. I'd really like to not
    >>>>>>>> lose
    >>>>>>>> everything on her hard drive if possible. Any suggestions welcome.
    >>>>>>>
    >>>>>>> LOL
    >>>>>>>
    >>>>>>> I see you originally posted to the Help and Support newsgroup, which
    >>>>>>> is no longer being carried on the MS news server!
    >>>>>>>
    >>>>>>> Here was my response:
    >>>>>>>
    >>>>>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>>>>> installation CD (and if so, what SP level?) or something else?
    >>>>>>>
    >>>>>>> What does the phrase "will get so far to reinstall" mean? What
    >>>>>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>>>>> Were you trying to perform a Repair Install? Please include as many
    >>>>>>> details as possible in your next post.
    >>>>>>>
    >>>>>>>
    >>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>>>> signature database 5250 (20100704) __________
    >>>>>>>
    >>>>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>>>
    >>>>>>> http://www.eset.com
    >>>>>>>
    >>>>>>>
    >>>>>>>
    >>>>>>
    >>>>>>
    >>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>>> signature database 5250 (20100704) __________
    >>>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>>
    >>>>>> http://www.eset.com
    >>>>>
    >>>>>
    >>>>>
    >>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>> signature database 5250 (20100704) __________
    >>>>>
    >>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>
    >>>>> http://www.eset.com
    >>>>>
    >>>>>
    >>>>>
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5250 (20100704) __________
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5251 (20100704) __________
    >>>
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com
    >>>
    >>>
    >>>

    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5251 (20100704) __________
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5251 (20100704) __________
    >
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
    >
    >
    >



    __________ Information from ESET NOD32 Antivirus, version of virus signature database 5251 (20100704) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com
     
  20. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Uh, Comcast replaced the McAfee Security Center freebie with Norton Security
    Suite freebie in early March 2010 IIRC; cf.
    http://security.comcast.net/norton/resi/migrate/default.htm?cid=33_232

    Since it's no longer associated with Comcast, chances are your McAfee
    application hasn't been working properly (i.e., installing definitions &
    program updates) for quite some time now, Jamie.

    NB: Do NOT attempt to install the Norton freebie just yet!!

    There was a time in the not to distant past that Comcast didn't offer the
    McAfee (or Norton) freebie and/or you weren't yet a Comcast subscriber: What
    anti-virus application was installed before you installed the Comcast/McAfee
    freebie?

    Are you 100% certain that a McAfee or Norton free-trial didn't come
    preinstall on the computer when you bought it? (Doesn't matter if you never
    used or Activated it.)


    Jamie W wrote:
    > No, the only McAfee that is installed is one we installed through our ISP.
    > Tea Timer is not enabled.
    > I do not believe that we disabled any of the McAfee when doing the update.
    > it was one of those "updates are available" and we just hit install.
    > Computer installed, went into reboot, ISP went down (no power surge, just
    > ISP went down), and it was in the limbo of "do not turn off your computer,
    > installing updates" for over 24 hours, when we then turned the computer
    > off
    > as nothing else would work (tried keyboard commands, nothing happened).
    >
    > Hope that answers your questions - not sure what else to tell you - just
    > doing a "normal" update, and the ISP went down in the middle of the
    > install.
    > Tried to get Comcast to fix it as it was their fault, but of course they
    > are
    > sorry (they know we have had connectivity problems for months in our
    > area),
    > but no go for fixing it.
    >
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:u3H%23Fw6GLHA.4912@TK2MSFTNGP02.phx.gbl...
    >> Maybe the third time will be the charm: Has another McAfee application or
    >> a Norton application ever been installed on the computer (e.g., a
    >> free-trial version that came preinstalled when you bought it)?
    >>
    >> Is Spybot Tea Timer enabled?
    >>
    >> Assuming WinXP SP3 was one of the updates: Did you disable all McAfee
    >> components (i.e., anti-virus; anti-spyware; firewall) & Spybot Tea Timer
    >> and then enable the Windows Firewall before installing SP3?
    >>
    >>
    >> Jamie W wrote:
    >>> McAfee is installed - through our ISP provider. Subscription was
    >>> current
    >>> when this happened. I believe SpyBot S&D was on it as well.
    >>>
    >>> Whatever was the latest version of WinXP as far as updates was
    >>> installed.
    >>> THis happened a couple of months ago and I've been trying to figure it
    >>> out
    >>> on my own, as well as just letting it sit there until I got up the
    >>> courage
    >>> to try again.
    >>>
    >>>> Reposting:
    >>>>
    >>>> Is WinXP SP3 installed?
    >>>>
    >>>> What anti-virus application or security suite is installed and is your
    >>>> subscription current? What anti-spyware applications (other than
    >>>> Defender)? What third-party firewall (if any)?
    >>>>
    >>>> Has a(another) Norton or McAfee application ever been installed on the
    >>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>> bought it)?
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>>
    >>>> Jamie W wrote:
    >>>>> Before I give this a shot, it states NOT to do this is you have a OEM
    >>>>> installed operating system. Win XP came installed on this computer,
    >>>>> so
    >>>>> does
    >>>>> that prevent me from trying this? Don't want to make it worse (if
    >>>>> that's
    >>>>> even possible). Thanks.
    >>>>>
    >>>>>
    >>>>> "Daave" <daave@example.com> wrote in message
    >>>>> news:uMbSe64GLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>>> Since you are able to run the Recovery Console, try the method
    >>>>>> outlined
    >>>>>> here:
    >>>>>>
    >>>>>> http://support.microsoft.com/kb/307545
    >>>>>>
    >>>>>>
    >>>>>> Jamie W wrote:
    >>>>>>> Tried again this am, here are my steps and results.
    >>>>>>>
    >>>>>>> Gateway Recovery Disk: (first the CD drive has to be manually
    >>>>>>> opened
    >>>>>>> for some reason). "R" for recovery: Error:
    >>>>>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in
    >>>>>>> \xpspl\base\boot\setup\setup.c
    >>>>>>>
    >>>>>>> Win XP Pro SP 1A installation disk (came with computer). Windows
    >>>>>>> Setup Screen "R" for recovery console
    >>>>>>> Took me to c:/Windows\ screen
    >>>>>>>
    >>>>>>> Can run dir, but looks like it only is giving me the files on the CD
    >>>>>>> not the actual hard drive. Been a long time since I've been at a
    >>>>>>> screen
    >>>>>>> prompt, so wasn't sure what to try from here. That's where it's
    >>>>>>> sitting
    >>>>>>> right
    >>>>>>> now at a C prompt
    >>>>>>>
    >>>>>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it
    >>>>>>> shows the basic files being ran, and then it just reboots back to
    >>>>>>> that
    >>>>>>> screen
    >>>>>>> "Windows did not shut down properly......."
    >>>>>>>
    >>>>>>> Thank you so much for attempting to help. Jamie
    >>>>>>>
    >>>>>>>
    >>>>>>>
    >>>>>>> "Daave" <daave@example.com> wrote in message
    >>>>>>> news:uCYblUrGLHA.2276@TK2MSFTNGP06.phx.gbl...
    >>>>>>>> Jamie W wrote:
    >>>>>>>>> My daughter's computer was recently doing an update. We were at
    >>>>>>>>> the
    >>>>>>>>> point where the computer was rebooting and had the screen "do not
    >>>>>>>>> turn off your computer, updating......" etc. Unfortunately, our
    >>>>>>>>> ISP
    >>>>>>>>> went out at that time, and the computer was left in that limbo for
    >>>>>>>>> over 24 hours. I finally just hit the power button to turn it
    >>>>>>>>> off,
    >>>>>>>>> and now when we turn it on it is in a continual loop of rebooting
    >>>>>>>>> itself. I've tried putting in the Windows disk and it reads it
    >>>>>>>>> okay, and will get so far to reinstall, but then it does the same
    >>>>>>>>> thing and reboots itself.
    >>>>>>>>> I don't know what to try at this point. I'd really like to not
    >>>>>>>>> lose
    >>>>>>>>> everything on her hard drive if possible. Any suggestions
    >>>>>>>>> welcome.
    >>>>>>>>
    >>>>>>>> LOL
    >>>>>>>>
    >>>>>>>> I see you originally posted to the Help and Support newsgroup,
    >>>>>>>> which
    >>>>>>>> is no longer being carried on the MS news server!
    >>>>>>>>
    >>>>>>>> Here was my response:
    >>>>>>>>
    >>>>>>>> Please describe the "Windows disk." Is it an actual Windows XP
    >>>>>>>> installation CD (and if so, what SP level?) or something else?
    >>>>>>>>
    >>>>>>>> What does the phrase "will get so far to reinstall" mean? What
    >>>>>>>> exactly did you do? Were you trying to use the Recovery Console?
    >>>>>>>> Were you trying to perform a Repair Install? Please include as many
    >>>>>>>> details as possible in your next post.
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>>>>> signature database 5250 (20100704) __________
    >>>>>>>>
    >>>>>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>>>>
    >>>>>>>> http://www.eset.com
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>
    >>>>>>>
    >>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>>>> signature database 5250 (20100704) __________
    >>>>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>>>
    >>>>>>> http://www.eset.com
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>>> signature database 5250 (20100704) __________
    >>>>>>
    >>>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>>
    >>>>>> http://www.eset.com
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>
    >>>>>
    >>>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>>> signature database 5250 (20100704) __________
    >>>>> The message was checked by ESET NOD32 Antivirus.
    >>>>>
    >>>>> http://www.eset.com
    >>>>
    >>>>
    >>>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>>> signature database 5251 (20100704) __________
    >>>>
    >>>> The message was checked by ESET NOD32 Antivirus.
    >>>>
    >>>> http://www.eset.com
    >>>>
    >>>>
    >>>>
    >>>
    >>>
    >>> __________ Information from ESET NOD32 Antivirus, version of virus
    >>> signature database 5251 (20100704) __________
    >>> The message was checked by ESET NOD32 Antivirus.
    >>>
    >>> http://www.eset.com

    >>
    >>
    >> __________ Information from ESET NOD32 Antivirus, version of virus
    >> signature database 5251 (20100704) __________
    >>
    >> The message was checked by ESET NOD32 Antivirus.
    >>
    >> http://www.eset.com
    >>
    >>
    >>

    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 5251 (20100704) __________
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
     

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