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"Document Not Saved" error today - Cause and Solution

Discussion in 'Microsoft Office' started by scotteh, Apr 15, 2010.

  1. scotteh

    scotteh Flightless Bird

    Just an FYI. I don't know where else to post this, but hopefully it helps
    someone here.

    A microsoft update was automatically installed on most of our computers
    overnight or this morning. After that we were unable to save to a network
    shared drive (mapped drive) in any Office 2007 program. It turned out that we
    were only unable to save to our file server which is still running NT4. I was
    able to save to a Win 2k3 server ok. I was also able to save to the NT4
    shares with every other program I tried.

    After removing Security Update for Windows XP KB980232 everything worked
    fine again.

    Hope that helps someone!
    Scott
     
  2. PharrisWorth

    PharrisWorth Flightless Bird

  3. Graham Garnett

    Graham Garnett Flightless Bird

  4. Steve M

    Steve M Flightless Bird

    We've seen the same issue. I hope we can get some more information & patch
    this vulnerability. To remove, you can also script running
    "c:/windows\$NtUninstallKB980232$\spuninst\spuninst.exe /quiet /norestart".
    Too bad we can't uninstall it via WSUS.
     
  5. scotteh

    scotteh Flightless Bird

    If you installed any other programs or updates after that update was
    installed, you may have to uninstall them in reverse order until it will let
    you do it.

    Scott
     
  6. Norm

    Norm Flightless Bird

  7. scotteh

    scotteh Flightless Bird

    Additional update:

    A week later it seems a few computers are now having MANY errors after
    removing that update. Like these:

    Fault bucket 1819286903.

    Faulting application ???????.exe, version 6.50.0.2316, faulting module
    unknown, version 0.0.0.0, fault address 0x7e029c0e.

    (???? is any program name that is running)

    Faulting application eudora.exe, version 7.1.0.9, faulting module
    mshtml.dll, version 8.0.6001.18904, fault address 0x00360249.

    I have a feeling that removing that update left the system a bit unstable. I
    can't find anything else wrong with those computers.

    Scott
     
  8. artmeti

    artmeti Flightless Bird

  9. chevyone

    chevyone Flightless Bird

    Hi,
    I have the same problem and I have been attempting to remove the KB980232
    update without success. The update does not shown up in Add/Remove programs.
    Does show up by going to the MS Update site as being installed on the 4/13. I
    found the info in the Registry and the uninstall info
    as:C:/WINDOWS\$NtUninstallKB980232$\spuninst\spuninst.exe. However, I get an
    error "The system cannot find the path specified".
    There are 4 directories in windows listed as $NtUninstall.... of various
    types but nothing as required above. The all the various KB files are listed
    a dir of $hf_mig$.
    Going into the KB980232 dir and changing the path to
    C:/windows\$hf_mig$\kb980232\spuninst.exe i got an error saying it couldn't
    find an inf file. That was located in a dir under "update" in the KB909232
    dir. Copied the inf file over and reran it again and a window came up saying
    this "will remove XP" ???
    I stopped there! I tried to RESTORE but every one failed prior to the 13th.
    So now what???
    Thanks and have a great day,

    --
    Marty


    "artmeti" wrote:

    > i restore to 2 days after this error ... but the error continued... any idea
    >
    > ---
    > frmsrcurl: http://msgroups.net/microsoft.public.office.misc/-Document-Not-Saved-error-today-Cause-and-Solution
    > .
    >
     

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