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Acronis TrueImage installation destabilized xp

Discussion in 'Windows XP' started by Tim Walters, Mar 19, 2010.

  1. Tim Walters

    Tim Walters Flightless Bird

    My late uncle's computer was passed to me. It was pretty unstable. I thought
    I had better make a mirror image and I used Acronis TrueImage. During the
    installation of the program the computer restarted. Now I can't get it to
    complete a bootup, not even in Safe Mode.

    Can anyone help?
     
  2. Daave

    Daave Flightless Bird

    Tim Walters wrote:
    > My late uncle's computer was passed to me. It was pretty unstable. I
    > thought I had better make a mirror image and I used Acronis
    > TrueImage. During the installation of the program the computer
    > restarted. Now I can't get it to complete a bootup, not even in Safe
    > Mode.
    > Can anyone help?


    Your mistake was installing a program onto an "unstable" system.

    Your best bet is to copy the data off the hard drive and then perform a
    Clean Install of Windows XP. You may copy the data by physically
    removing the hard drive or booting off a CD like Knoppix, Ubuntu, Bart
    PE, or UBCD4Win.
     
  3. Sardine

    Sardine Flightless Bird

    Tim Walters wrote:
    > My late uncle's computer was passed to me. It was pretty unstable. I
    > thought I had better make a mirror image and I used Acronis TrueImage.
    > During the installation of the program the computer restarted. Now I
    > can't get it to complete a bootup, not even in Safe Mode.
    >
    > Can anyone help?
    >
    >


    Try http://forum.acronis.com/

    Be aware that factory support for TI is weak however you will receive
    help from some experienced users on this forum.

    Be sure to state which TI you installed and details on what windows is
    installed on the computer.

    If it had been me, I'd have booted the TI boot CD (Linux) and done the
    backup from it. This completely avoids installing TI on the unstable
    computer.

    Sardine
     
  4. Tim Walters

    Tim Walters Flightless Bird

    "Daave" <daave@example.com> wrote in message
    news:eIIf$c4xKHA.4492@TK2MSFTNGP05.phx.gbl...
    > Tim Walters wrote:
    >> My late uncle's computer was passed to me. It was pretty unstable. I
    >> thought I had better make a mirror image and I used Acronis
    >> TrueImage. During the installation of the program the computer
    >> restarted. Now I can't get it to complete a bootup, not even in Safe
    >> Mode.
    >> Can anyone help?

    >
    > Your mistake was installing a program onto an "unstable" system.
    >
    > Your best bet is to copy the data off the hard drive and then perform a
    > Clean Install of Windows XP. You may copy the data by physically removing
    > the hard drive or booting off a CD like Knoppix, Ubuntu, Bart PE, or
    > UBCD4Win.


    I've managed to boot in Safe Mode. I suspect that the problem with Normal
    Mode is that the installation is in mid-install. Is there a way to shut down
    the process in Safe Mode?

    Thanks for yr help.
     
  5. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Format the HDD then do a clean install of WinXP & get the computer
    fully-patched before creating an Image.


    Tim Walters wrote:
    > My late uncle's computer was passed to me. It was pretty unstable. I
    > thought
    > I had better make a mirror image and I used Acronis TrueImage. During the
    > installation of the program the computer restarted. Now I can't get it to
    > complete a bootup, not even in Safe Mode.
    >
    > Can anyone help?
     
  6. Daave

    Daave Flightless Bird

    Tim Walters wrote:
    > "Daave" <daave@example.com> wrote in message
    > news:eIIf$c4xKHA.4492@TK2MSFTNGP05.phx.gbl...
    >> Tim Walters wrote:
    >>> My late uncle's computer was passed to me. It was pretty unstable. I
    >>> thought I had better make a mirror image and I used Acronis
    >>> TrueImage. During the installation of the program the computer
    >>> restarted. Now I can't get it to complete a bootup, not even in Safe
    >>> Mode.
    >>> Can anyone help?

    >>
    >> Your mistake was installing a program onto an "unstable" system.
    >>
    >> Your best bet is to copy the data off the hard drive and then
    >> perform a Clean Install of Windows XP. You may copy the data by
    >> physically removing the hard drive or booting off a CD like Knoppix,
    >> Ubuntu, Bart PE, or UBCD4Win.

    >
    > I've managed to boot in Safe Mode. I suspect that the problem with
    > Normal Mode is that the installation is in mid-install. Is there a
    > way to shut down the process in Safe Mode?
    >
    > Thanks for yr help.


    YW.

    It has already been shut down.

    Rather than try to fix this unstable system, just follow my advice from
    above. As Sardine pointed out, you can also boot off your Acronis CD
    (not too late to do this). *Don't* make an image; rather copy the
    important data onto an external hard drive. If you have the proper XP
    installation CD (and matching Product Key), perform the Clean Install. A
    Clean Install should always be done after obtaining a used PC. If you
    don't have this CD, perhaps there is a hidden restore partition on the
    PC's hard drive. What is the make and model of the PC? What license does
    it have? XP Home or XP Pro? Retail or OEM? Is there a Certificate of
    Authenticity sticker on the case?
     
  7. Tim Walters

    Tim Walters Flightless Bird

    "Daave" <daave@example.com> wrote in message
    news:%238CVz34xKHA.1796@TK2MSFTNGP02.phx.gbl...
    > Tim Walters wrote:
    >> "Daave" <daave@example.com> wrote in message
    >> news:eIIf$c4xKHA.4492@TK2MSFTNGP05.phx.gbl...
    >>> Tim Walters wrote:
    >>>> My late uncle's computer was passed to me. It was pretty unstable. I
    >>>> thought I had better make a mirror image and I used Acronis
    >>>> TrueImage. During the installation of the program the computer
    >>>> restarted. Now I can't get it to complete a bootup, not even in Safe
    >>>> Mode.
    >>>> Can anyone help?
    >>>
    >>> Your mistake was installing a program onto an "unstable" system.
    >>>
    >>> Your best bet is to copy the data off the hard drive and then
    >>> perform a Clean Install of Windows XP. You may copy the data by
    >>> physically removing the hard drive or booting off a CD like Knoppix,
    >>> Ubuntu, Bart PE, or UBCD4Win.

    >>
    >> I've managed to boot in Safe Mode. I suspect that the problem with
    >> Normal Mode is that the installation is in mid-install. Is there a
    >> way to shut down the process in Safe Mode?
    >>
    >> Thanks for yr help.

    >
    > YW.
    >
    > It has already been shut down.


    Absolutely right! Thanks a lot.



    >
    > Rather than try to fix this unstable system, just follow my advice from
    > above. As Sardine pointed out, you can also boot off your Acronis CD (not
    > too late to do this). *Don't* make an image; rather copy the important
    > data onto an external hard drive. If you have the proper XP installation
    > CD (and matching Product Key), perform the Clean Install. A Clean Install
    > should always be done after obtaining a used PC. If you don't have this
    > CD, perhaps there is a hidden restore partition on the PC's hard drive.
    > What is the make and model of the PC? What license does it have? XP Home
    > or XP Pro? Retail or OEM? Is there a Certificate of Authenticity sticker
    > on the case?
    >
    >
     
  8. Ken Blake, MVP

    Ken Blake, MVP Flightless Bird

    On Fri, 19 Mar 2010 16:49:59 -0000, "Tim Walters"
    <timwalters@DROPTHISterra.es> wrote:

    > My late uncle's computer was passed to me. It was pretty unstable. I thought
    > I had better make a mirror image



    Of an unstable system? Why?


    > and I used Acronis TrueImage. During the
    > installation of the program the computer restarted. Now I can't get it to
    > complete a bootup, not even in Safe Mode.
    >
    > Can anyone help?



    If I acquired a used computer, no matter who previously owned it, the
    first thing I would do with it would be to reinstall the operating
    system cleanly. You have no idea how the computer has been maintained,
    what has been installed incorrectly, what is missing, what viruses and
    spyware there may be, etc. I wouldn't want to live with somebody
    else's mistakes and problems, possibility of kiddy porn, etc., and I
    wouldn't recommend that anyone else do so either.


    --
    Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
    Please Reply to the Newsgroup
     
  9. VanguardLH

    VanguardLH Flightless Bird

    Tim Walters wrote:

    > My late uncle's computer was passed to me. It was pretty unstable. I thought
    > I had better make a mirror image and I used Acronis TrueImage. During the
    > installation of the program the computer restarted. Now I can't get it to
    > complete a bootup, not even in Safe Mode.
    >
    > Can anyone help?


    Since this was someone else's computer, none of the data files on it are
    yours so there is no concern with losing that data. When receiving a used
    computer, it is wise to flatten and rebuild (reformat the drive(s) and
    install a FRESH copy of the OS.

    You just proved how unstable was this used computer in the condition in
    which you received it. It will take far less time to install a fresh copy
    of Windows and all the applications (that you legitimately own and for which
    you have their installation media) than of trying to repair a broken OS.
     
  10. LD55ZRA

    LD55ZRA Flightless Bird

    PA Bear [MS MVP] wrote:

    > Format the HDD then do a clean install of WinXP & get the computer
    > fully-patched before creating an Image.



    Very dangerous to go online to get any updates from M$ website. Install
    XP and SP3 only then create an Image then install MSE and update for it
    then and only then go online after "Windows Firewall is configured Not
    to Allow any Exceptions." In fact you don't need any updates post SP3
    unless you want to make your system unstable once again!

    Pig-Bear is very much behind time in his own way!

    hth
     
  11. LD55ZRA

    LD55ZRA Flightless Bird

    Ken Blake, MVP wrote:

    >If I acquired a used computer, no matter who previously owned it, the
    >first thing I would do with it would be to reinstall the operating
    >system cleanly.
    >


    But you don't know how to do this? You have told us many times that you
    haven't done anything of that sort since Windows 3.1? You are lying now!
     
  12. Al

    Al Flightless Bird

    Ability to boot in into Safe Mode but not "normal" mode indicates a driver
    problem When in Safe Mode run System Restore - afterwards determine reason
    for instability.
     

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