carolwalsh44 wrote:
> how do i uninstall microsoft security.
You're trying to convince us that you have never used the Add/Remove
Programs applet in Control Panel to uninstall software?
> i am going to use norton exclusively. comcast,my internet provider
> supports norton.
Comcasts provides a link to download the Norton software. Comcast does
not support it. If you were alert and not a brand new Comcast customer,
you would know it was not very long ago when Comcast was pushing
McAfee's solution.
> and also, so does Dell,
They don't support Symantec's software, either.
> the company that i bought the computer from.
The "support" you get from your computer shop is whatever you paid with
the computer that you bought, and that would be the minimial support
contract with Dell - unless, of course, you actually paid the store for
a support contract.
> Pls. reply asap. things just are getting worse & worse.
We don't what would be those "things" since they weren't described.
Sounds like you got infected and need someone else to cleanup your
host.
> i would like my computer back to the initial state it was in when i
> purchased it.
Follow the instructions in the manual for your computer. It will tell
you how to use the recovery image to restore your computer back to its
install-time state. Of course, if Symantec trialware was pre-installed
on your computer then restoring the recovery image will have that
software back on your host.
> i'm desparate. this computer is fairly new & all screwed up. pls
> help.
Since the image used to prep the pre-built computer contains software
that is typically compatible with each other (to minimize support calls
and the cost for them by the computer vendor), it seems clear where the
problems originated. No security software can overcome a user's desire
and intent to corrupt the host. You need to rethink what YOU have been
doing that got your host screwed up or infected.
Changing from Microsoft Security Essentials to Symantec <whatever> isn't
going to unscrew up your host.
