pc hangs on log in

[lenny109]

Hi,
I have a laptop that has just started this problem. When I start it I have
to press ctr -alt-delete to log on. If I am in the office I usually log onto
the domain, when out of the office I log onto the 'computer'. I have a
username setup and of course I can also log on to the computer as
Administrator.

It doesn't matter how I log on, using username or admin, to the domain or to
Computer, I type the username and password in and then the computer starts
to load personal settings but actually never gets any further. I am able to
login in safe mode onto the computer (not the domain).

I have run Malwarebytes and it did find 4 items but it is clear now. The
computer had AVG installed but I have uninstalled it to see if that was the
problem. I have also done a system restore from safe mode but this made no
difference. All the log files show no indication of what might be causing
the hanging. CHKDSK found nothing.

Any help with this would be appreciated. I am hoping that I don't have to
reinstall XP.

 

[Pegasus [MVP]]

"lenny109" <lenny@thetakeout.com> wrote in message
news:GuKdnQKW-b-fBj_WnZ2dnUVZ8i6dnZ2d@pipex.net...
> Hi,
> I have a laptop that has just started this problem. When I start it I have
> to press ctr -alt-delete to log on. If I am in the office I usually log
> onto the domain, when out of the office I log onto the 'computer'. I have
> a username setup and of course I can also log on to the computer as
> Administrator.
>
> It doesn't matter how I log on, using username or admin, to the domain or
> to Computer, I type the username and password in and then the computer
> starts to load personal settings but actually never gets any further. I am
> able to login in safe mode onto the computer (not the domain).
>
> I have run Malwarebytes and it did find 4 items but it is clear now. The
> computer had AVG installed but I have uninstalled it to see if that was
> the problem. I have also done a system restore from safe mode but this
> made no difference. All the log files show no indication of what might be
> causing the hanging. CHKDSK found nothing.
>
> Any help with this would be appreciated. I am hoping that I don't have to
> reinstall XP.

You should ask your network administrator to fix the problem for you.

 

[lenny109]

I don't believe it is anything to do with the network as the same problem
occurs if I try logging on to the computer out of the office and onto the
local computer. But Safe mode seems to work OK.

Even if it is the network I would still like to get it sorted myself. We
don't have a network administrator.

"Pegasus [MVP]" <news@microsoft.com> wrote in message
newsOdUQpuxKHA.1548@TK2MSFTNGP02.phx.gbl...
>
>
> "lenny109" <lenny@thetakeout.com> wrote in message
> news:GuKdnQKW-b-fBj_WnZ2dnUVZ8i6dnZ2d@pipex.net...
>> Hi,
>> I have a laptop that has just started this problem. When I start it I
>> have to press ctr -alt-delete to log on. If I am in the office I usually
>> log onto the domain, when out of the office I log onto the 'computer'. I
>> have a username setup and of course I can also log on to the computer as
>> Administrator.
>>
>> It doesn't matter how I log on, using username or admin, to the domain or
>> to Computer, I type the username and password in and then the computer
>> starts to load personal settings but actually never gets any further. I
>> am able to login in safe mode onto the computer (not the domain).
>>
>> I have run Malwarebytes and it did find 4 items but it is clear now. The
>> computer had AVG installed but I have uninstalled it to see if that was
>> the problem. I have also done a system restore from safe mode but this
>> made no difference. All the log files show no indication of what might be
>> causing the hanging. CHKDSK found nothing.
>>
>> Any help with this would be appreciated. I am hoping that I don't have to
>> reinstall XP.
>
> You should ask your network administrator to fix the problem for you.
>
>

 

[Pegasus [MVP]]

What I was referring to was your first level of support. In an environment
where machines are connected to a domain, there is usually a trained and
qualified support person and it would be his job to deal with issues like
yours. In most cases this person would not appreciate having outsiders
interfere with his job.

"lenny109" <lenny@thetakeout.com> wrote in message
news:qdmdnR-VZN7oMj_WnZ2dnUVZ8uWdnZ2d@pipex.net...
> I don't believe it is anything to do with the network as the same problem
> occurs if I try logging on to the computer out of the office and onto the
> local computer. But Safe mode seems to work OK.
>
> Even if it is the network I would still like to get it sorted myself. We
> don't have a network administrator.
>
> "Pegasus [MVP]" <news@microsoft.com> wrote in message
> newsOdUQpuxKHA.1548@TK2MSFTNGP02.phx.gbl...
>>
>>
>> "lenny109" <lenny@thetakeout.com> wrote in message
>> news:GuKdnQKW-b-fBj_WnZ2dnUVZ8i6dnZ2d@pipex.net...
>>> Hi,
>>> I have a laptop that has just started this problem. When I start it I
>>> have to press ctr -alt-delete to log on. If I am in the office I usually
>>> log onto the domain, when out of the office I log onto the 'computer'. I
>>> have a username setup and of course I can also log on to the computer as
>>> Administrator.
>>>
>>> It doesn't matter how I log on, using username or admin, to the domain
>>> or to Computer, I type the username and password in and then the
>>> computer starts to load personal settings but actually never gets any
>>> further. I am able to login in safe mode onto the computer (not the
>>> domain).
>>>
>>> I have run Malwarebytes and it did find 4 items but it is clear now. The
>>> computer had AVG installed but I have uninstalled it to see if that was
>>> the problem. I have also done a system restore from safe mode but this
>>> made no difference. All the log files show no indication of what might
>>> be causing the hanging. CHKDSK found nothing.
>>>
>>> Any help with this would be appreciated. I am hoping that I don't have
>>> to reinstall XP.
>>
>> You should ask your network administrator to fix the problem for you.
>>
>>
>
>

 

[lenny109]

There isn't anybody else but I understand where you are coming from.
Still need some advice though!

"Pegasus [MVP]" <news@microsoft.com> wrote in message
news:eBwcNOvxKHA.5364@TK2MSFTNGP05.phx.gbl...
> What I was referring to was your first level of support. In an environment
> where machines are connected to a domain, there is usually a trained and
> qualified support person and it would be his job to deal with issues like
> yours. In most cases this person would not appreciate having outsiders
> interfere with his job.
>
> "lenny109" <lenny@thetakeout.com> wrote in message
> news:qdmdnR-VZN7oMj_WnZ2dnUVZ8uWdnZ2d@pipex.net...
>> I don't believe it is anything to do with the network as the same problem
>> occurs if I try logging on to the computer out of the office and onto the
>> local computer. But Safe mode seems to work OK.
>>
>> Even if it is the network I would still like to get it sorted myself. We
>> don't have a network administrator.
>>
>> "Pegasus [MVP]" <news@microsoft.com> wrote in message
>> newsOdUQpuxKHA.1548@TK2MSFTNGP02.phx.gbl...
>>>
>>>
>>> "lenny109" <lenny@thetakeout.com> wrote in message
>>> news:GuKdnQKW-b-fBj_WnZ2dnUVZ8i6dnZ2d@pipex.net...
>>>> Hi,
>>>> I have a laptop that has just started this problem. When I start it I
>>>> have to press ctr -alt-delete to log on. If I am in the office I
>>>> usually log onto the domain, when out of the office I log onto the
>>>> 'computer'. I have a username setup and of course I can also log on to
>>>> the computer as Administrator.
>>>>
>>>> It doesn't matter how I log on, using username or admin, to the domain
>>>> or to Computer, I type the username and password in and then the
>>>> computer starts to load personal settings but actually never gets any
>>>> further. I am able to login in safe mode onto the computer (not the
>>>> domain).
>>>>
>>>> I have run Malwarebytes and it did find 4 items but it is clear now.
>>>> The computer had AVG installed but I have uninstalled it to see if that
>>>> was the problem. I have also done a system restore from safe mode but
>>>> this made no difference. All the log files show no indication of what
>>>> might be causing the hanging. CHKDSK found nothing.
>>>>
>>>> Any help with this would be appreciated. I am hoping that I don't have
>>>> to reinstall XP.
>>>
>>> You should ask your network administrator to fix the problem for you.
>>>
>>>
>>
>>

 

[Pegasus [MVP]]

Here are a few things I would try:
- Log on to the domain in Safe Mode with Networking.
- Create a new account and see if the problem persists.
- See if the machine can be pinged from some other machine.
- Disasble all startup tasks and all non-Microsoft services visible through
msconfig.exe.
- Check if the machine really hangs or if it simply fails to complete the
logon process. Pressing Ctrl+Shift+Esc will tell you.

Note also that your statement "I have run Malwarebytes and it did find 4
items but it is clear now" may be overly optimistic. Anti-virus/malware
programs are pretty good at fighting off an attack but cannot possibly
repair all damage. I could write a little program that modifies the registry
in a certain way. You could easily remove the program but unless you had
analysed the program thoroughly you would be hard pushed to know damage it
had done.

"lenny109" <lenny@thetakeout.com> wrote in message
newsbGdnRpQ9pq2OT7WnZ2dnUVZ7rCdnZ2d@pipex.net...
> There isn't anybody else but I understand where you are coming from.
> Still need some advice though!
>
> "Pegasus [MVP]" <news@microsoft.com> wrote in message
> news:eBwcNOvxKHA.5364@TK2MSFTNGP05.phx.gbl...
>> What I was referring to was your first level of support. In an
>> environment where machines are connected to a domain, there is usually a
>> trained and qualified support person and it would be his job to deal with
>> issues like yours. In most cases this person would not appreciate having
>> outsiders interfere with his job.
>>
>> "lenny109" <lenny@thetakeout.com> wrote in message
>> news:qdmdnR-VZN7oMj_WnZ2dnUVZ8uWdnZ2d@pipex.net...
>>> I don't believe it is anything to do with the network as the same
>>> problem occurs if I try logging on to the computer out of the office and
>>> onto the local computer. But Safe mode seems to work OK.
>>>
>>> Even if it is the network I would still like to get it sorted myself. We
>>> don't have a network administrator.
>>>
>>> "Pegasus [MVP]" <news@microsoft.com> wrote in message
>>> newsOdUQpuxKHA.1548@TK2MSFTNGP02.phx.gbl...
>>>>
>>>>
>>>> "lenny109" <lenny@thetakeout.com> wrote in message
>>>> news:GuKdnQKW-b-fBj_WnZ2dnUVZ8i6dnZ2d@pipex.net...
>>>>> Hi,
>>>>> I have a laptop that has just started this problem. When I start it I
>>>>> have to press ctr -alt-delete to log on. If I am in the office I
>>>>> usually log onto the domain, when out of the office I log onto the
>>>>> 'computer'. I have a username setup and of course I can also log on to
>>>>> the computer as Administrator.
>>>>>
>>>>> It doesn't matter how I log on, using username or admin, to the domain
>>>>> or to Computer, I type the username and password in and then the
>>>>> computer starts to load personal settings but actually never gets any
>>>>> further. I am able to login in safe mode onto the computer (not the
>>>>> domain).
>>>>>
>>>>> I have run Malwarebytes and it did find 4 items but it is clear now.
>>>>> The computer had AVG installed but I have uninstalled it to see if
>>>>> that was the problem. I have also done a system restore from safe mode
>>>>> but this made no difference. All the log files show no indication of
>>>>> what might be causing the hanging. CHKDSK found nothing.
>>>>>
>>>>> Any help with this would be appreciated. I am hoping that I don't have
>>>>> to reinstall XP.
>>>>
>>>> You should ask your network administrator to fix the problem for you.
>>>>
>>>>
>>>
>>>
>
>