"webermis" <nobody@nowhere.com> wrote in message
news:e%23F6lUUkKHA.1540@TK2MSFTNGP06.phx.gbl...
>I have a laptop with a fresh install of Win 7 Pro 32 bit. IE8 will not
>properly install Adobe Flash. It seems to install OK but Flash never works.
>I have tried Adobe's fixes (complete removal and re-install, etc.). Any
>idesas?
You might try the following:
Download the following two files and save them to your Desktop:
Flash Player Uninstaller
http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
Flash Player Installer
http://www.macromedia.com/go/full_flashplayer_win_ie
1. Disconnect from the Internet and temporarily disable any Real-Time
Secruity Application(s) running in the background on your machine.
2. Run the Uninstaller file from the Desktop to completely remove the Flash
Player from your System.
3. Run the Installer file from the Desktop to reinstall the latest version
of the Flash Player.
If steps 1-3 above do not resolve your issue, then navigate to the following
folder:
"C
WINDOWS\system32\Macromed\Flash"
Rightclick on the following file and run it as Administrator:
"FlashUtil10d.exe"
Allow this utility to update the Flash Player(you must be online to complete
this operation).
Also note:
Adobe offers free email support(via a Web Case) for Flash Player
installation problems, you might turn there of the above procedure(s) does
not resolve your issue(s):
1. Go to the Adobe Support Portal:
http://www.adobe.com/go/supportportal/
2. When you get to the Support Portal page, click on the Button that says:
"Create an Account"
3. Once you've created an account with Adobe and you're logged in to that
Account, at the bottom of the page use the selector to select:
"Installation Help"
4. In the 'Choose product' category put a tick in the radial next to:
"Additional products"
5. From the selection menu select:
"Adobe Flash Player"
6. Now click the button that says "Continue"
You will taken to a page entitled:
"Create a support case"
7. Here you can type your support request and send it to Adobe
Good luck,
Donald Anadell
>