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Your Protection program

R

Ruth

Flightless Bird
A program called "Your Protection" has taken over my daughter's computer with
pop-ups, aletrts of viruses, and offers to purchase the program. I can see
it in My Computer, but I cannot delete it. I have tried Ad-Aware and
blocking all pop-ups, but it still comes up and covers everything on the
screen about every 10 seconds. Any suggestions?

Thank you.
 
D

Daave

Flightless Bird
Ruth wrote:
> A program called "Your Protection" has taken over my daughter's
> computer with pop-ups, aletrts of viruses, and offers to purchase the
> program. I can see it in My Computer, but I cannot delete it. I
> have tried Ad-Aware and blocking all pop-ups, but it still comes up
> and covers everything on the screen about every 10 seconds. Any
> suggestions?
>
> Thank you.


Here is the uninstall guide:

http://www.bleepingcomputer.com/virus-removal/remove-your-protection
 
P

PA Bear [MS MVP]

Flightless Bird
There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

Ruth wrote:
> A program called "Your Protection" has taken over my daughter's computer
> with pop-ups, aletrts of viruses, and offers to purchase the program. I
> can see it in My Computer, but I cannot delete it. I have tried Ad-Aware
> and blocking all pop-ups, but it still comes up and covers everything on
> the
> screen about every 10 seconds. Any suggestions?
>
> Thank you.
 
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