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Your Protection program

Discussion in 'Internet Explorer' started by Ruth, Apr 12, 2010.

  1. Ruth

    Ruth Flightless Bird

    A program called "Your Protection" has taken over my daughter's computer with
    pop-ups, aletrts of viruses, and offers to purchase the program. I can see
    it in My Computer, but I cannot delete it. I have tried Ad-Aware and
    blocking all pop-ups, but it still comes up and covers everything on the
    screen about every 10 seconds. Any suggestions?

    Thank you.
     
  2. Daave

    Daave Flightless Bird

    Ruth wrote:
    > A program called "Your Protection" has taken over my daughter's
    > computer with pop-ups, aletrts of viruses, and offers to purchase the
    > program. I can see it in My Computer, but I cannot delete it. I
    > have tried Ad-Aware and blocking all pop-ups, but it still comes up
    > and covers everything on the screen about every 10 seconds. Any
    > suggestions?
    >
    > Thank you.


    Here is the uninstall guide:

    http://www.bleepingcomputer.com/virus-removal/remove-your-protection
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

    Ruth wrote:
    > A program called "Your Protection" has taken over my daughter's computer
    > with pop-ups, aletrts of viruses, and offers to purchase the program. I
    > can see it in My Computer, but I cannot delete it. I have tried Ad-Aware
    > and blocking all pop-ups, but it still comes up and covers everything on
    > the
    > screen about every 10 seconds. Any suggestions?
    >
    > Thank you.
     

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