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Yes for Normal mode, no for Safe mode.....

S

Sirius

Flightless Bird
....says the computer.

Hello Everyone,

It's been a while. I hope all is well.

I've never encountered this one before. With the code 0x0000007B.
The MS Knowledge base article says it could be a virus, a bad controller
driver or third party software. In XP Home, sp 3 I mean.

I scanned for viruses. I found some but now I believe they are gone.
I even pulled out the drive and put it in another healthy pc as a second
drive
and scanned like that also. If it was a boot sector virus it would not boot
at all, is that right?

I did the scans in diagnostic startup from msconfig, which is sort of like
safe mode, isn't it?

There is no indication of a bad controller driver in device manager, so can
I eliminate that also? Could not find any newer drivers for it anyway from
dell or Intel anyway.

That would leave me with third party software. So how would I now which one?
I'm totally flabbergasted.

Things seems to work fine in normal mode, internet and all.
It sure would be nice to be able to boot to safe mode and do some more
scanning in case there are some bad registry keys.

It's a dell inspiron 6000 notebook, btw.

Any help would be very educational and greatly appreciated.

Looking forward.
 
A

Andrew E.

Flightless Bird
If a controller is at fault,you could start a scan with microsoft memory
tester,
it tests memory & the controller,get it at:
http://oca.microsoft.com/en/windiag.asp
You can also test with xps own "VERIFIER",go to technet for info on how to
use the software.Also,a microsoft tech would probably start with "Msconfig"
Using the guidelines outlined in kb310560

"Sirius" wrote:

> ....says the computer.
>
> Hello Everyone,
>
> It's been a while. I hope all is well.
>
> I've never encountered this one before. With the code 0x0000007B.
> The MS Knowledge base article says it could be a virus, a bad controller
> driver or third party software. In XP Home, sp 3 I mean.
>
> I scanned for viruses. I found some but now I believe they are gone.
> I even pulled out the drive and put it in another healthy pc as a second
> drive
> and scanned like that also. If it was a boot sector virus it would not boot
> at all, is that right?
>
> I did the scans in diagnostic startup from msconfig, which is sort of like
> safe mode, isn't it?
>
> There is no indication of a bad controller driver in device manager, so can
> I eliminate that also? Could not find any newer drivers for it anyway from
> dell or Intel anyway.
>
> That would leave me with third party software. So how would I now which one?
> I'm totally flabbergasted.
>
> Things seems to work fine in normal mode, internet and all.
> It sure would be nice to be able to boot to safe mode and do some more
> scanning in case there are some bad registry keys.
>
> It's a dell inspiron 6000 notebook, btw.
>
> Any help would be very educational and greatly appreciated.
>
> Looking forward.
>
>
> .
>
 
P

PA Bear [MS MVP]

Flightless Bird
> I scanned for viruses. I found some but now I believe they are gone.

Why not make certain?

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


Sirius wrote:
> ...says the computer.
>
> Hello Everyone,
>
> It's been a while. I hope all is well.
>
> I've never encountered this one before. With the code 0x0000007B.
> The MS Knowledge base article says it could be a virus, a bad controller
> driver or third party software. In XP Home, sp 3 I mean.
>
> I scanned for viruses. I found some but now I believe they are gone.
> I even pulled out the drive and put it in another healthy pc as a second
> drive
> and scanned like that also. If it was a boot sector virus it would not
> boot
> at all, is that right?
>
> I did the scans in diagnostic startup from msconfig, which is sort of like
> safe mode, isn't it?
>
> There is no indication of a bad controller driver in device manager, so
> can
> I eliminate that also? Could not find any newer drivers for it anyway from
> dell or Intel anyway.
>
> That would leave me with third party software. So how would I now which
> one?
> I'm totally flabbergasted.
>
> Things seems to work fine in normal mode, internet and all.
> It sure would be nice to be able to boot to safe mode and do some more
> scanning in case there are some bad registry keys.
>
> It's a dell inspiron 6000 notebook, btw.
>
> Any help would be very educational and greatly appreciated.
 
S

Sirius

Flightless Bird
Thank you for the suggestions.

I was trying to avoid reformat and reinstall, such a pain.

It does have a stubborn explorer hijack that probably would need safe mode
to fix. It went bad with avg 8.5 and a rootkit. I used Malwarebytes, DR Web
cure it, Spybot s&d, adaware ae, avast av
cwshredder, and hijack this.

Meanwhile, I got locked out from normal mode,
because in msconfig I chose "safe boot" under the boot.ini tab.


It's not my pc, but a friend's that needs help. Lot of photos and songs to
retrieve. So I guess I'll be making this drive a second one in one of my
pc's ( I have 10 - 4 laptops, 5 towers and 1 Imac)

I used chkdsk, did not work. fixboot did not work. I'll save as much as I
can then I'll give fixmbr a shot and post back.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eC9t0cP5KHA.620@TK2MSFTNGP02.phx.gbl...
>> I scanned for viruses. I found some but now I believe they are gone.
>
> Why not make certain?
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> Microsoft PCSafety provides home users (only) with no-charge support in
> dealing with malware infections such as viruses, spyware (including
> unwanted software), and adware.
> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>
> Also available via the Consumer Security Support home page:
> https://consumersecuritysupport.microsoft.com/
>
> Otherwise...
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 2b. Vista or Win7=> Run this scan instead:
> http://onecare.live.com/site/en-us/center/whatsnew.htm
>
> 3. Now run a thorough check for hijackware, including posting requested
> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>
> Checking for/Help with Hijackware:
> • http://mvps.org/winhelp2002/unwanted.htm
> • http://inetexplorer.mvps.org/tshoot.html
> • http://www.mvps.org/sramesh2k/Malware_Defence.htm
> • http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
>
>
> Sirius wrote:
>> ...says the computer.
>>
>> Hello Everyone,
>>
>> It's been a while. I hope all is well.
>>
>> I've never encountered this one before. With the code 0x0000007B.
>> The MS Knowledge base article says it could be a virus, a bad controller
>> driver or third party software. In XP Home, sp 3 I mean.
>>
>> I scanned for viruses. I found some but now I believe they are gone.
>> I even pulled out the drive and put it in another healthy pc as a second
>> drive
>> and scanned like that also. If it was a boot sector virus it would not
>> boot
>> at all, is that right?
>>
>> I did the scans in diagnostic startup from msconfig, which is sort of
>> like
>> safe mode, isn't it?
>>
>> There is no indication of a bad controller driver in device manager, so
>> can
>> I eliminate that also? Could not find any newer drivers for it anyway
>> from
>> dell or Intel anyway.
>>
>> That would leave me with third party software. So how would I now which
>> one?
>> I'm totally flabbergasted.
>>
>> Things seems to work fine in normal mode, internet and all.
>> It sure would be nice to be able to boot to safe mode and do some more
>> scanning in case there are some bad registry keys.
>>
>> It's a dell inspiron 6000 notebook, btw.
>>
>> Any help would be very educational and greatly appreciated.
>
 
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