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xp pro restart setup

Discussion in 'Windows XP' started by ranscozi, Jun 11, 2010.

  1. ranscozi

    ranscozi Flightless Bird

    When I boot the computer, I get the splash screen with the progress bar and
    then a screen that states "setup is being restarted...". After that I get a
    black screen that shows the pointer with the hour glass for a few seconds and
    the mouse pointer responds, but nothing else responds. I have let it set
    this way for several hours and still nothing else. Any suggestions?
     
  2. Jose

    Jose Flightless Bird

    On Jun 12, 1:19 am, ranscozi <ransc...@discussions.microsoft.com>
    wrote:
    > When I boot the computer, I get the splash screen with the progress bar and
    > then a screen that states "setup is being restarted...".  After that I get a
    > black screen that shows the pointer with the hour glass for a few secondsand
    > the mouse pointer responds, but nothing else responds.  I have let it set
    > this way for several hours and still nothing else.  Any suggestions?


    Please describe the events leading up to this affliction.

    (what do you think happened)
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    ranscozi wrote:
    > When I boot the computer, I get the splash screen with the progress bar
    > and
    > then a screen that states "setup is being restarted...". After that I get
    > a
    > black screen that shows the pointer with the hour glass for a few seconds
    > and the mouse pointer responds, but nothing else responds. I have let it
    > set this way for several hours and still nothing else. Any suggestions?


    Several:

    • Which version of the Windows operating system am I running?
    http://windows.microsoft.com/en-us/...-of-the-windows-operating-system-am-i-running

    • Is my PC running the 32-bit or 64-bit version of Windows?
    http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

    Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
    when posting in a forum or newsgroup. Please do so in your next reply.

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002
     

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