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XP Pro Repair - will not accept key code

Discussion in 'Windows XP' started by Jim Smith, Jan 21, 2010.

  1. Jim Smith

    Jim Smith Flightless Bird

    I do computer tech for a small university.

    I have a students XP Pro laptop which we had to run repair on (we provide
    free computer repair to all students) and as part of the repair it naturally
    asks for our XP Pro volume licensing key.

    The key was entered and accepted, then the install locked up with the
    ubiquidous 39 minutes remaining (sat there for over an hour, no HDD
    activity).

    I did a hard reboot and restarted the repair, but now when it comes to the
    activation key window, it says the key (same one as before) is not a valid
    key.

    Where do I go from here, is there no way to get past this roadblock?

    We have 3 or 4 VLK's all of which work ordinarily, but not this time.
     
  2. db

    db Flightless Bird

    if the key code is no longer
    acceptable,

    then my suggestion is to
    reinstall a fresh copy of
    xp.

    in regards to why it stalled
    it was likely stuck on a hard
    ware driver.

    incidentally, doesn't the laptop
    have a factory restore built in?
    --
    db·´¯`·...¸><)))º>
    DatabaseBen, Retired Professional
    - Systems Analyst
    - Database Developer
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    ~ "share the nirvana" - dbZen

    ~~~~~~~~~~~~~~~
    >
    >


    "Jim Smith" <jim.smith@lcu.edu> wrote in message
    news:#yzHxGtmKHA.2164@TK2MSFTNGP02.phx.gbl...
    > I do computer tech for a small university.
    >
    > I have a students XP Pro laptop which we had to run repair on (we provide
    > free computer repair to all students) and as part of the repair it
    > naturally asks for our XP Pro volume licensing key.
    >
    > The key was entered and accepted, then the install locked up with the
    > ubiquidous 39 minutes remaining (sat there for over an hour, no HDD
    > activity).
    >
    > I did a hard reboot and restarted the repair, but now when it comes to the
    > activation key window, it says the key (same one as before) is not a valid
    > key.
    >
    > Where do I go from here, is there no way to get past this roadblock?
    >
    > We have 3 or 4 VLK's all of which work ordinarily, but not this time.
    >
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Please visit http://www.microsoft.com/genuine/ and click on the Validate
    Windows and/or Validate Office button then restart your computer.

    If you weren't able to Validate, proceed as follows:

    1. Download this diagnostic tool, saving it to your desktop:
    http://go.microsoft.com/fwlink/?linkid=56062

    => WinXP: Double-click on the executable to run the tool.

    => Vista & Win7: Right-click on the executable and select Run as
    Administrator to run the tool.

    2. After running the tool, click on the Windows and/or Office tab as
    appropriate and then click on Copy (to clipboard).

    NB: You may want to open a new Notepad file, paste the contents of your
    clipboard into it & save for future reference.

    3. Begin a new post in the appropriate Microsoft Genuine Advantage forum and
    paste the results of the WGA and/or OGA Diagnostic Data in a detailed post:
    http://social.microsoft.com/Forums/en-US/category/genuine

    4. A troubleshooting specialist will analyze the data and recommend an
    appropriate solution.


    Jim Smith wrote:
    > I do computer tech for a small university.
    >
    > I have a students XP Pro laptop which we had to run repair on (we provide
    > free computer repair to all students) and as part of the repair it
    > naturally
    > asks for our XP Pro volume licensing key.
    >
    > The key was entered and accepted, then the install locked up with the
    > ubiquidous 39 minutes remaining (sat there for over an hour, no HDD
    > activity).
    >
    > I did a hard reboot and restarted the repair, but now when it comes to the
    > activation key window, it says the key (same one as before) is not a valid
    > key.
    >
    > Where do I go from here, is there no way to get past this roadblock?
    >
    > We have 3 or 4 VLK's all of which work ordinarily, but not this time.
     
  4. Doum

    Doum Flightless Bird

    "PA Bear [MS MVP]" <PABearMVP@gmail.com> écrivait
    news:#4FiiFwmKHA.4936@TK2MSFTNGP04.phx.gbl:

    Windows must be working to follow this procedure, isn't it?

    > Please visit http://www.microsoft.com/genuine/ and click on the
    > Validate Windows and/or Validate Office button then restart your
    > computer.
    >
    > If you weren't able to Validate, proceed as follows:
    >
    > 1. Download this diagnostic tool, saving it to your desktop:
    > http://go.microsoft.com/fwlink/?linkid=56062
    >
    > => WinXP: Double-click on the executable to run the tool.
    >
    > => Vista & Win7: Right-click on the executable and select Run as
    > Administrator to run the tool.
    >
    > 2. After running the tool, click on the Windows and/or Office tab as
    > appropriate and then click on Copy (to clipboard).
    >
    > NB: You may want to open a new Notepad file, paste the contents of
    > your clipboard into it & save for future reference.
    >
    > 3. Begin a new post in the appropriate Microsoft Genuine Advantage
    > forum and paste the results of the WGA and/or OGA Diagnostic Data in a
    > detailed post:
    > http://social.microsoft.com/Forums/en-US/category/genuine
    >
    > 4. A troubleshooting specialist will analyze the data and recommend an
    > appropriate solution.
    >
    >
    > Jim Smith wrote:
    >> I do computer tech for a small university.
    >>
    >> I have a students XP Pro laptop which we had to run repair on (we
    >> provide free computer repair to all students) and as part of the
    >> repair it naturally
    >> asks for our XP Pro volume licensing key.
    >>
    >> The key was entered and accepted, then the install locked up with the
    >> ubiquidous 39 minutes remaining (sat there for over an hour, no HDD
    >> activity).
    >>
    >> I did a hard reboot and restarted the repair, but now when it comes
    >> to the activation key window, it says the key (same one as before) is
    >> not a valid key.
    >>
    >> Where do I go from here, is there no way to get past this roadblock?
    >>
    >> We have 3 or 4 VLK's all of which work ordinarily, but not this time.

    >
    >
     
  5. Doum

    Doum Flightless Bird

    "Jim Smith" <jim.smith@lcu.edu> écrivait
    news:#yzHxGtmKHA.2164@TK2MSFTNGP02.phx.gbl:

    > I do computer tech for a small university.
    >
    > I have a students XP Pro laptop which we had to run repair on (we
    > provide free computer repair to all students) and as part of the
    > repair it naturally asks for our XP Pro volume licensing key.
    >
    > The key was entered and accepted, then the install locked up with the
    > ubiquidous 39 minutes remaining (sat there for over an hour, no HDD
    > activity).
    >
    > I did a hard reboot and restarted the repair, but now when it comes to
    > the activation key window, it says the key (same one as before) is not
    > a valid key.
    >
    > Where do I go from here, is there no way to get past this roadblock?
    >
    > We have 3 or 4 VLK's all of which work ordinarily, but not this time.
    >
    >


    Have you tried the license key that came with the laptop?

    Usually laptops come preinstalled and there should be a Microsoft sticker
    under the laptop.
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Canned reply. Use another computer to D/L the Diagnostic Tool and to post
    to the appropriate forum.

    Windows Genuine Advantage Contact Us
    http://support.microsoft.com/gp/contactwga


    Doum wrote:
    > Windows must be working to follow this procedure, isn't it?
    >
    >> Please visit http://www.microsoft.com/genuine/ and click on the
    >> Validate Windows and/or Validate Office button then restart your
    >> computer.
    >>
    >> If you weren't able to Validate, proceed as follows:
    >>
    >> 1. Download this diagnostic tool, saving it to your desktop:
    >> http://go.microsoft.com/fwlink/?linkid=56062
    >>
    >> => WinXP: Double-click on the executable to run the tool.
    >>
    >> => Vista & Win7: Right-click on the executable and select Run as
    >> Administrator to run the tool.
    >>
    >> 2. After running the tool, click on the Windows and/or Office tab as
    >> appropriate and then click on Copy (to clipboard).
    >>
    >> NB: You may want to open a new Notepad file, paste the contents of
    >> your clipboard into it & save for future reference.
    >>
    >> 3. Begin a new post in the appropriate Microsoft Genuine Advantage
    >> forum and paste the results of the WGA and/or OGA Diagnostic Data in a
    >> detailed post:
    >> http://social.microsoft.com/Forums/en-US/category/genuine
    >>
    >> 4. A troubleshooting specialist will analyze the data and recommend an
    >> appropriate solution.
    >>
    >>
    >> Jim Smith wrote:
    >>> I do computer tech for a small university.
    >>>
    >>> I have a students XP Pro laptop which we had to run repair on (we
    >>> provide free computer repair to all students) and as part of the
    >>> repair it naturally
    >>> asks for our XP Pro volume licensing key.
    >>>
    >>> The key was entered and accepted, then the install locked up with the
    >>> ubiquidous 39 minutes remaining (sat there for over an hour, no HDD
    >>> activity).
    >>>
    >>> I did a hard reboot and restarted the repair, but now when it comes
    >>> to the activation key window, it says the key (same one as before) is
    >>> not a valid key.
    >>>
    >>> Where do I go from here, is there no way to get past this roadblock?
    >>>
    >>> We have 3 or 4 VLK's all of which work ordinarily, but not this time.
     

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