Word doc will not delete from print Q (Word 2000) help please

[Diane]

I can not delete a word doc from the print Q. (It is word 2000) It has been
there for 2 days and states deleting...P but will not delete and printer will
not operate, can anyone please advise how to fix. Thank you.

 

[Bob I]

Sorry, the print queue is not handled by Office but by the operating
system. Try turning off the printer and the computer and restarting both.

Diane wrote:

> I can not delete a word doc from the print Q. (It is word 2000) It has been
> there for 2 days and states deleting...P but will not delete and printer will
> not operate, can anyone please advise how to fix. Thank you.