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Word 2003 stops working

Discussion in 'Microsoft Office' started by Slava, Mar 13, 2010.

  1. Slava

    Slava Flightless Bird

    Hi folks,

    Never had a problem with Word 2003 in the 3 years I've had this program.
    Suddenly, I have issues.

    A few minutes into opening a Word document, or upon attempted close of the
    document, I get a popup box with message "Microsoft Office Word has stopped
    working. A problem caused the problem to stop working correctly. Windows
    will close the program and notify you if a solution is available."

    When I close the popup, sometimes a new blank "document 1" opens up
    automatically. This happens with both Word docs and Outlook messages.

    Don't know if this is related, but the problem began after I uninstalled
    Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured I
    didn't need them since I only use the 2003 version.

    Help??

    ~Slava
     
  2. Susan Ramlet

    Susan Ramlet Flightless Bird

    Uninstall the Office 2007 Activation Assistant (if it's still installed),
    and then reinstall/repair your Office 2003 installation, to see if that
    resolves the matter.

    Do you have an up-to-date security suite on your computer? (Antivirus,
    anti-malware)

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "Slava" <Slava@discussions.microsoft.com> wrote in message
    news:2F84261C-FDAE-4300-B676-73CB64445CB8@microsoft.com...
    > Hi folks,
    >
    > Never had a problem with Word 2003 in the 3 years I've had this program.
    > Suddenly, I have issues.
    >
    > A few minutes into opening a Word document, or upon attempted close of the
    > document, I get a popup box with message "Microsoft Office Word has
    > stopped
    > working. A problem caused the problem to stop working correctly. Windows
    > will close the program and notify you if a solution is available."
    >
    > When I close the popup, sometimes a new blank "document 1" opens up
    > automatically. This happens with both Word docs and Outlook messages.
    >
    > Don't know if this is related, but the problem began after I uninstalled
    > Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured I
    > didn't need them since I only use the 2003 version.
    >
    > Help??
    >
    > ~Slava
     
  3. Slava

    Slava Flightless Bird

    Hi Susan,

    I don't have office 2007 Activation Assistant installed. I tried to repair
    office 2003, but it did not fix the problem. Don't know how to reinstall
    because the laptop came with the program, I don't have the discs. I have
    Avast and Malwarebytes indicating there are no viruses. Had Microsoft
    Security Essentials tell me the same thing before I replaced it with Avast.
    My problem continues to persist. Any word or outlook document I open will
    automatically close and then try to reopen a new blank document 1 (a process
    that takes like 10 minutes). And I cannot close a word/outlook document
    without the error message that I described in the first post. Is this a
    glitch in the software? Did uninstalling office 2007 somehow affect my 2003
    programs? Help!

    ~Slava

    "Susan Ramlet" wrote:

    > Uninstall the Office 2007 Activation Assistant (if it's still installed),
    > and then reinstall/repair your Office 2003 installation, to see if that
    > resolves the matter.
    >
    > Do you have an up-to-date security suite on your computer? (Antivirus,
    > anti-malware)
    >
    > --
    > Susan Ramlet
    > **please reply to the newsgroup so others may benefit**
    >
    >
    > "Slava" <Slava@discussions.microsoft.com> wrote in message
    > news:2F84261C-FDAE-4300-B676-73CB64445CB8@microsoft.com...
    > > Hi folks,
    > >
    > > Never had a problem with Word 2003 in the 3 years I've had this program.
    > > Suddenly, I have issues.
    > >
    > > A few minutes into opening a Word document, or upon attempted close of the
    > > document, I get a popup box with message "Microsoft Office Word has
    > > stopped
    > > working. A problem caused the problem to stop working correctly. Windows
    > > will close the program and notify you if a solution is available."
    > >
    > > When I close the popup, sometimes a new blank "document 1" opens up
    > > automatically. This happens with both Word docs and Outlook messages.
    > >
    > > Don't know if this is related, but the problem began after I uninstalled
    > > Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured I
    > > didn't need them since I only use the 2003 version.
    > >
    > > Help??
    > >
    > > ~Slava

    >
     
  4. Susan Ramlet

    Susan Ramlet Flightless Bird

    It may have, but without knowing every detail of your system, it's hard to
    say.

    You need to get either recovery or installation discs from your computer
    vendor, as long as you legally have a license for 2003, then try to repair
    the installation.

    Have you tried running Word in Safe Mode? I'm wondering if perhaps you have
    an add-in or a corrupted default template that could be causing issues with
    Word.

    Microsoft Security Essentials would be a great program to use--wondering why
    you replaced it with avast (which is also okay).

    The worst thing that would happen would be that you need to restore or
    re-install your system to its initial configuration...hopefully you don't
    have to do that, but it wouldn't be the end of the world.

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "Slava" <Slava@discussions.microsoft.com> wrote in message
    news:9052AA27-B64C-4817-9237-DEC4C4D11727@microsoft.com...
    > Hi Susan,
    >
    > I don't have office 2007 Activation Assistant installed. I tried to
    > repair
    > office 2003, but it did not fix the problem. Don't know how to reinstall
    > because the laptop came with the program, I don't have the discs. I have
    > Avast and Malwarebytes indicating there are no viruses. Had Microsoft
    > Security Essentials tell me the same thing before I replaced it with
    > Avast.
    > My problem continues to persist. Any word or outlook document I open will
    > automatically close and then try to reopen a new blank document 1 (a
    > process
    > that takes like 10 minutes). And I cannot close a word/outlook document
    > without the error message that I described in the first post. Is this a
    > glitch in the software? Did uninstalling office 2007 somehow affect my
    > 2003
    > programs? Help!
    >
    > ~Slava
    >
    > "Susan Ramlet" wrote:
    >
    >> Uninstall the Office 2007 Activation Assistant (if it's still installed),
    >> and then reinstall/repair your Office 2003 installation, to see if that
    >> resolves the matter.
    >>
    >> Do you have an up-to-date security suite on your computer? (Antivirus,
    >> anti-malware)
    >>
    >> --
    >> Susan Ramlet
    >> **please reply to the newsgroup so others may benefit**
    >>
    >>
    >> "Slava" <Slava@discussions.microsoft.com> wrote in message
    >> news:2F84261C-FDAE-4300-B676-73CB64445CB8@microsoft.com...
    >> > Hi folks,
    >> >
    >> > Never had a problem with Word 2003 in the 3 years I've had this
    >> > program.
    >> > Suddenly, I have issues.
    >> >
    >> > A few minutes into opening a Word document, or upon attempted close of
    >> > the
    >> > document, I get a popup box with message "Microsoft Office Word has
    >> > stopped
    >> > working. A problem caused the problem to stop working correctly.
    >> > Windows
    >> > will close the program and notify you if a solution is available."
    >> >
    >> > When I close the popup, sometimes a new blank "document 1" opens up
    >> > automatically. This happens with both Word docs and Outlook messages.
    >> >
    >> > Don't know if this is related, but the problem began after I
    >> > uninstalled
    >> > Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured
    >> > I
    >> > didn't need them since I only use the 2003 version.
    >> >
    >> > Help??
    >> >
    >> > ~Slava

    >>
     
  5. Slava

    Slava Flightless Bird

    Yes, I tried running it in Safe Mode, and tried to repair it. Everything
    works fine in safe mode, but without it, I still have the original problem.
    You might be right about the corrupted default template, but I don't know how
    to fix it...

    I open any Word doc (not in safe mode), try to close it, and get a popup
    saying "This file is in use by another application or user
    C:/Users\Owner\AppData\...Normal.dot).

    When I press "OK" it prompts me to Save As, with the default folder being
    Templates.

    I cancel the Save As, and try to exit the document again. This time I get a
    popup saying "Changes have been made that affect the global template, Normal.
    Do you want to save those changes?" I click "No". Then the file closes out.

    I switched to Avast only to check if maybe there was a virus that MS
    Security Essentials couldn't detect. Avast didn't find any viruses either.
    Maybe my computer is just going a little senile...

    By the way, I appreciate that you respond to my posts, thank you!

    ~Slava


    "Susan Ramlet" wrote:

    > It may have, but without knowing every detail of your system, it's hard to
    > say.
    >
    > You need to get either recovery or installation discs from your computer
    > vendor, as long as you legally have a license for 2003, then try to repair
    > the installation.
    >
    > Have you tried running Word in Safe Mode? I'm wondering if perhaps you have
    > an add-in or a corrupted default template that could be causing issues with
    > Word.
    >
    > Microsoft Security Essentials would be a great program to use--wondering why
    > you replaced it with avast (which is also okay).
    >
    > The worst thing that would happen would be that you need to restore or
    > re-install your system to its initial configuration...hopefully you don't
    > have to do that, but it wouldn't be the end of the world.
    >
    > --
    > Susan Ramlet
    > **please reply to the newsgroup so others may benefit**
    >
    >
    > "Slava" <Slava@discussions.microsoft.com> wrote in message
    > news:9052AA27-B64C-4817-9237-DEC4C4D11727@microsoft.com...
    > > Hi Susan,
    > >
    > > I don't have office 2007 Activation Assistant installed. I tried to
    > > repair
    > > office 2003, but it did not fix the problem. Don't know how to reinstall
    > > because the laptop came with the program, I don't have the discs. I have
    > > Avast and Malwarebytes indicating there are no viruses. Had Microsoft
    > > Security Essentials tell me the same thing before I replaced it with
    > > Avast.
    > > My problem continues to persist. Any word or outlook document I open will
    > > automatically close and then try to reopen a new blank document 1 (a
    > > process
    > > that takes like 10 minutes). And I cannot close a word/outlook document
    > > without the error message that I described in the first post. Is this a
    > > glitch in the software? Did uninstalling office 2007 somehow affect my
    > > 2003
    > > programs? Help!
    > >
    > > ~Slava
    > >
    > > "Susan Ramlet" wrote:
    > >
    > >> Uninstall the Office 2007 Activation Assistant (if it's still installed),
    > >> and then reinstall/repair your Office 2003 installation, to see if that
    > >> resolves the matter.
    > >>
    > >> Do you have an up-to-date security suite on your computer? (Antivirus,
    > >> anti-malware)
    > >>
    > >> --
    > >> Susan Ramlet
    > >> **please reply to the newsgroup so others may benefit**
    > >>
    > >>
    > >> "Slava" <Slava@discussions.microsoft.com> wrote in message
    > >> news:2F84261C-FDAE-4300-B676-73CB64445CB8@microsoft.com...
    > >> > Hi folks,
    > >> >
    > >> > Never had a problem with Word 2003 in the 3 years I've had this
    > >> > program.
    > >> > Suddenly, I have issues.
    > >> >
    > >> > A few minutes into opening a Word document, or upon attempted close of
    > >> > the
    > >> > document, I get a popup box with message "Microsoft Office Word has
    > >> > stopped
    > >> > working. A problem caused the problem to stop working correctly.
    > >> > Windows
    > >> > will close the program and notify you if a solution is available."
    > >> >
    > >> > When I close the popup, sometimes a new blank "document 1" opens up
    > >> > automatically. This happens with both Word docs and Outlook messages.
    > >> >
    > >> > Don't know if this is related, but the problem began after I
    > >> > uninstalled
    > >> > Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured
    > >> > I
    > >> > didn't need them since I only use the 2003 version.
    > >> >
    > >> > Help??
    > >> >
    > >> > ~Slava
    > >>

    >
     
  6. Susan Ramlet

    Susan Ramlet Flightless Bird

    Well, try deleting the normal.dot file, then re-starting Word. If you have
    saved a lot of customizations such as toolbars in Word, you may want to
    rename it instead of deleting it, just so you have it backed up. Word will
    generate a new default template when it starts.

    Security Essentials has had a good reputation since it was released,
    so--while it doesn't hurt to be cautious--it should meet your needs if you
    are also careful about where you go on the Internet, and only open files
    from people you trust. Sometimes having more than one antivirus or other
    security software can bog down your system, and those can compete.

    I don't think that's the cause of your issues, but just something to
    consider for performance.

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "Slava" <Slava@discussions.microsoft.com> wrote in message
    news:EBE42FDF-688C-4961-A930-9DCE3A45B1EC@microsoft.com...
    > Yes, I tried running it in Safe Mode, and tried to repair it. Everything
    > works fine in safe mode, but without it, I still have the original
    > problem.
    > You might be right about the corrupted default template, but I don't know
    > how
    > to fix it...
    >
    > I open any Word doc (not in safe mode), try to close it, and get a popup
    > saying "This file is in use by another application or user
    > C:/Users\Owner\AppData\...Normal.dot).
    >
    > When I press "OK" it prompts me to Save As, with the default folder being
    > Templates.
    >
    > I cancel the Save As, and try to exit the document again. This time I get
    > a
    > popup saying "Changes have been made that affect the global template,
    > Normal.
    > Do you want to save those changes?" I click "No". Then the file closes
    > out.
    >
    > I switched to Avast only to check if maybe there was a virus that MS
    > Security Essentials couldn't detect. Avast didn't find any viruses
    > either.
    > Maybe my computer is just going a little senile...
    >
    > By the way, I appreciate that you respond to my posts, thank you!
    >
    > ~Slava
    >
    >
    > "Susan Ramlet" wrote:
    >
    >> It may have, but without knowing every detail of your system, it's hard
    >> to
    >> say.
    >>
    >> You need to get either recovery or installation discs from your computer
    >> vendor, as long as you legally have a license for 2003, then try to
    >> repair
    >> the installation.
    >>
    >> Have you tried running Word in Safe Mode? I'm wondering if perhaps you
    >> have
    >> an add-in or a corrupted default template that could be causing issues
    >> with
    >> Word.
    >>
    >> Microsoft Security Essentials would be a great program to use--wondering
    >> why
    >> you replaced it with avast (which is also okay).
    >>
    >> The worst thing that would happen would be that you need to restore or
    >> re-install your system to its initial configuration...hopefully you don't
    >> have to do that, but it wouldn't be the end of the world.
    >>
    >> --
    >> Susan Ramlet
    >> **please reply to the newsgroup so others may benefit**
    >>
    >>
    >> "Slava" <Slava@discussions.microsoft.com> wrote in message
    >> news:9052AA27-B64C-4817-9237-DEC4C4D11727@microsoft.com...
    >> > Hi Susan,
    >> >
    >> > I don't have office 2007 Activation Assistant installed. I tried to
    >> > repair
    >> > office 2003, but it did not fix the problem. Don't know how to
    >> > reinstall
    >> > because the laptop came with the program, I don't have the discs. I
    >> > have
    >> > Avast and Malwarebytes indicating there are no viruses. Had Microsoft
    >> > Security Essentials tell me the same thing before I replaced it with
    >> > Avast.
    >> > My problem continues to persist. Any word or outlook document I open
    >> > will
    >> > automatically close and then try to reopen a new blank document 1 (a
    >> > process
    >> > that takes like 10 minutes). And I cannot close a word/outlook
    >> > document
    >> > without the error message that I described in the first post. Is this
    >> > a
    >> > glitch in the software? Did uninstalling office 2007 somehow affect my
    >> > 2003
    >> > programs? Help!
    >> >
    >> > ~Slava
    >> >
    >> > "Susan Ramlet" wrote:
    >> >
    >> >> Uninstall the Office 2007 Activation Assistant (if it's still
    >> >> installed),
    >> >> and then reinstall/repair your Office 2003 installation, to see if
    >> >> that
    >> >> resolves the matter.
    >> >>
    >> >> Do you have an up-to-date security suite on your computer? (Antivirus,
    >> >> anti-malware)
    >> >>
    >> >> --
    >> >> Susan Ramlet
    >> >> **please reply to the newsgroup so others may benefit**
    >> >>
    >> >>
    >> >> "Slava" <Slava@discussions.microsoft.com> wrote in message
    >> >> news:2F84261C-FDAE-4300-B676-73CB64445CB8@microsoft.com...
    >> >> > Hi folks,
    >> >> >
    >> >> > Never had a problem with Word 2003 in the 3 years I've had this
    >> >> > program.
    >> >> > Suddenly, I have issues.
    >> >> >
    >> >> > A few minutes into opening a Word document, or upon attempted close
    >> >> > of
    >> >> > the
    >> >> > document, I get a popup box with message "Microsoft Office Word has
    >> >> > stopped
    >> >> > working. A problem caused the problem to stop working correctly.
    >> >> > Windows
    >> >> > will close the program and notify you if a solution is available."
    >> >> >
    >> >> > When I close the popup, sometimes a new blank "document 1" opens up
    >> >> > automatically. This happens with both Word docs and Outlook
    >> >> > messages.
    >> >> >
    >> >> > Don't know if this is related, but the problem began after I
    >> >> > uninstalled
    >> >> > Microsoft Office 2007, and the Office 2007 Compatability Pack.
    >> >> > Figured
    >> >> > I
    >> >> > didn't need them since I only use the 2003 version.
    >> >> >
    >> >> > Help??
    >> >> >
    >> >> > ~Slava
    >> >>

    >>
     
  7. Susan Ramlet

    Susan Ramlet Flightless Bird

    Oh, and you're very welcome--

    --
    Susan Ramlet
    **please reply to the newsgroup so others may benefit**


    "Susan Ramlet" <shramlet@SPAMISBADmanitscoldhere.com> wrote in message
    news:F67E6FDC-51AE-44BE-9E19-D541D6795128@microsoft.com...
    > Well, try deleting the normal.dot file, then re-starting Word. If you have
    > saved a lot of customizations such as toolbars in Word, you may want to
    > rename it instead of deleting it, just so you have it backed up. Word will
    > generate a new default template when it starts.
    >
    > Security Essentials has had a good reputation since it was released,
    > so--while it doesn't hurt to be cautious--it should meet your needs if you
    > are also careful about where you go on the Internet, and only open files
    > from people you trust. Sometimes having more than one antivirus or other
    > security software can bog down your system, and those can compete.
    >
    > I don't think that's the cause of your issues, but just something to
    > consider for performance.
    >
    > --
    > Susan Ramlet
    > **please reply to the newsgroup so others may benefit**
    >
    >
    > "Slava" <Slava@discussions.microsoft.com> wrote in message
    > news:EBE42FDF-688C-4961-A930-9DCE3A45B1EC@microsoft.com...
    >> Yes, I tried running it in Safe Mode, and tried to repair it. Everything
    >> works fine in safe mode, but without it, I still have the original
    >> problem.
    >> You might be right about the corrupted default template, but I don't know
    >> how
    >> to fix it...
    >>
    >> I open any Word doc (not in safe mode), try to close it, and get a popup
    >> saying "This file is in use by another application or user
    >> C:/Users\Owner\AppData\...Normal.dot).
    >>
    >> When I press "OK" it prompts me to Save As, with the default folder being
    >> Templates.
    >>
    >> I cancel the Save As, and try to exit the document again. This time I
    >> get a
    >> popup saying "Changes have been made that affect the global template,
    >> Normal.
    >> Do you want to save those changes?" I click "No". Then the file closes
    >> out.
    >>
    >> I switched to Avast only to check if maybe there was a virus that MS
    >> Security Essentials couldn't detect. Avast didn't find any viruses
    >> either.
    >> Maybe my computer is just going a little senile...
    >>
    >> By the way, I appreciate that you respond to my posts, thank you!
    >>
    >> ~Slava
    >>
    >>
    >> "Susan Ramlet" wrote:
    >>
    >>> It may have, but without knowing every detail of your system, it's hard
    >>> to
    >>> say.
    >>>
    >>> You need to get either recovery or installation discs from your computer
    >>> vendor, as long as you legally have a license for 2003, then try to
    >>> repair
    >>> the installation.
    >>>
    >>> Have you tried running Word in Safe Mode? I'm wondering if perhaps you
    >>> have
    >>> an add-in or a corrupted default template that could be causing issues
    >>> with
    >>> Word.
    >>>
    >>> Microsoft Security Essentials would be a great program to use--wondering
    >>> why
    >>> you replaced it with avast (which is also okay).
    >>>
    >>> The worst thing that would happen would be that you need to restore or
    >>> re-install your system to its initial configuration...hopefully you
    >>> don't
    >>> have to do that, but it wouldn't be the end of the world.
    >>>
    >>> --
    >>> Susan Ramlet
    >>> **please reply to the newsgroup so others may benefit**
    >>>
    >>>
    >>> "Slava" <Slava@discussions.microsoft.com> wrote in message
    >>> news:9052AA27-B64C-4817-9237-DEC4C4D11727@microsoft.com...
    >>> > Hi Susan,
    >>> >
    >>> > I don't have office 2007 Activation Assistant installed. I tried to
    >>> > repair
    >>> > office 2003, but it did not fix the problem. Don't know how to
    >>> > reinstall
    >>> > because the laptop came with the program, I don't have the discs. I
    >>> > have
    >>> > Avast and Malwarebytes indicating there are no viruses. Had Microsoft
    >>> > Security Essentials tell me the same thing before I replaced it with
    >>> > Avast.
    >>> > My problem continues to persist. Any word or outlook document I open
    >>> > will
    >>> > automatically close and then try to reopen a new blank document 1 (a
    >>> > process
    >>> > that takes like 10 minutes). And I cannot close a word/outlook
    >>> > document
    >>> > without the error message that I described in the first post. Is this
    >>> > a
    >>> > glitch in the software? Did uninstalling office 2007 somehow affect
    >>> > my
    >>> > 2003
    >>> > programs? Help!
    >>> >
    >>> > ~Slava
    >>> >
    >>> > "Susan Ramlet" wrote:
    >>> >
    >>> >> Uninstall the Office 2007 Activation Assistant (if it's still
    >>> >> installed),
    >>> >> and then reinstall/repair your Office 2003 installation, to see if
    >>> >> that
    >>> >> resolves the matter.
    >>> >>
    >>> >> Do you have an up-to-date security suite on your computer?
    >>> >> (Antivirus,
    >>> >> anti-malware)
    >>> >>
    >>> >> --
    >>> >> Susan Ramlet
    >>> >> **please reply to the newsgroup so others may benefit**
    >>> >>
    >>> >>
    >>> >> "Slava" <Slava@discussions.microsoft.com> wrote in message
    >>> >> news:2F84261C-FDAE-4300-B676-73CB64445CB8@microsoft.com...
    >>> >> > Hi folks,
    >>> >> >
    >>> >> > Never had a problem with Word 2003 in the 3 years I've had this
    >>> >> > program.
    >>> >> > Suddenly, I have issues.
    >>> >> >
    >>> >> > A few minutes into opening a Word document, or upon attempted close
    >>> >> > of
    >>> >> > the
    >>> >> > document, I get a popup box with message "Microsoft Office Word has
    >>> >> > stopped
    >>> >> > working. A problem caused the problem to stop working correctly.
    >>> >> > Windows
    >>> >> > will close the program and notify you if a solution is available."
    >>> >> >
    >>> >> > When I close the popup, sometimes a new blank "document 1" opens up
    >>> >> > automatically. This happens with both Word docs and Outlook
    >>> >> > messages.
    >>> >> >
    >>> >> > Don't know if this is related, but the problem began after I
    >>> >> > uninstalled
    >>> >> > Microsoft Office 2007, and the Office 2007 Compatability Pack.
    >>> >> > Figured
    >>> >> > I
    >>> >> > didn't need them since I only use the 2003 version.
    >>> >> >
    >>> >> > Help??
    >>> >> >
    >>> >> > ~Slava
    >>> >>
    >>>

    >
     

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