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WinXP Professional -Shutdown

Discussion in 'Windows XP' started by AAH, Jun 21, 2010.

  1. AAH

    AAH Flightless Bird

    When I click the "Turn Off" window restarts.
    Can this command be corrected to shutdown
    the windows and ultimately the computer.

    This was working ok before. I tried to correct
    it by system restore but it failed saying that
    window did not shutdown properly. I also tried the "Last good config..." but
    did not
    correct it.
    Any help would be appreciated.
     
  2. Rey Santos

    Rey Santos Flightless Bird

    In Windows XP, the default setting is for the computer to reboot
    automatically when a fatal error occurs. If that fatal error only occurs when
    you're shutting down, the system reboots automatically.
    If you haven't changed any of the system failure settings, you should be
    able to see the error by looking in the Event Log. But a better long-term
    solution is to turn off the automatic reboot so you can actually see the
    error when it happens.

    Windows XP Shut Down and Automatic Reboot Problems
    http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx
    --
    Rey


    "AAH" wrote:

    > When I click the "Turn Off" window restarts.
    > Can this command be corrected to shutdown
    > the windows and ultimately the computer.
    >
    > This was working ok before. I tried to correct
    > it by system restore but it failed saying that
    > window did not shutdown properly. I also tried the "Last good config..." but
    > did not
    > correct it.
    > Any help would be appreciated.
    >
    >
    > .
    >
     
  3. AAH

    AAH Flightless Bird

    Rey

    Thanks for your response.

    The message on the screen came up

    "Stop: c000021a {Fatal syystem error}

    The article refers to Roxio Easy Cd Creator 5.
    This software is not installed on this computer.
    Can you help about the Fatal System Error?



    "Rey Santos" <ReySantos@discussions.microsoft.com> wrote in message
    news:299055C2-2681-4312-9287-ACAE8E16DDBE@microsoft.com...
    In Windows XP, the default setting is for the computer to reboot
    automatically when a fatal error occurs. If that fatal error only occurs
    when
    you're shutting down, the system reboots automatically.
    If you haven't changed any of the system failure settings, you should be
    able to see the error by looking in the Event Log. But a better long-term
    solution is to turn off the automatic reboot so you can actually see the
    error when it happens.

    Windows XP Shut Down and Automatic Reboot Problems
    http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx
    --
    Rey


    "AAH" wrote:

    > When I click the "Turn Off" window restarts.
    > Can this command be corrected to shutdown
    > the windows and ultimately the computer.
    >
    > This was working ok before. I tried to correct
    > it by system restore but it failed saying that
    > window did not shutdown properly. I also tried the "Last good config..."

    but
    > did not
    > correct it.
    > Any help would be appreciated.
    >
    >
    > .
    >
     
  4. Paul

    Paul Flightless Bird

    AAH wrote:
    > Rey
    >
    > Thanks for your response.
    >
    > The message on the screen came up
    >
    > "Stop: c000021a {Fatal syystem error}
    >
    > The article refers to Roxio Easy Cd Creator 5.
    > This software is not installed on this computer.
    > Can you help about the Fatal System Error?


    It can also be caused by malware. You can see in this thread,
    the person being helped, has multiple symptoms, only one of which
    is getting c000021a on shutdown. (You don't just copy what
    they're doing in threads like this, because the response from
    the helper, is customized for just the person being helped.)

    http://www.bleepingcomputer.com/forums/topic85810.html

    Perhaps you could attempt to scan the computer with something.

    This page has an entry for 0xC000021A, which shows you the
    reason it could happen, but this won't address how many pieces
    of malware that could be tipping over the system in the same way.

    http://aumha.org/a/stop.htm

    It's possible to do offline scans of the OS, using things like the
    Kaspersky rescue CD. As long as your computer has an Internet connection
    that support DHCP (like my ADSL modem), when the scanner CD boots,
    it should be able to connect to the web site and get virus updates.
    Then it can be used to scan your computer. The tool will normally
    attempt to update the database, within about 30 seconds after the
    OS on the CD is booted.

    http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk/ 120,985,600 bytes
    http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk10/ 208,261,120 bytes

    Since these downloads are ISO9660 format, you use a tool like Nero,
    ImgBurn, or CDburnerXP. The tool needs to know you want it to parse
    the ISO file, and make a bootable CD from it.

    http://en.wikipedia.org/wiki/List_of_optical_disc_authoring_software

    When you burn the first download to a CD using something like Nero or
    ImgBurn, and boot the CD, the virus update will be somewhere around
    a 70MB download. If you download the latest CD, the CD download
    itself is larger, but the virus database update is about 7MB right now.
    I just tried out the RescueDisk10 in a virtual machine, and
    the scan is just as slow as the previous one. (The OS on the CD is
    Gentoo, so it is Linux based.) The RescueDisk10 supports a text screen
    mode, for times when the graphics aren't working (like in my virtual
    machine window - a real PC should work better - I try to test in
    a VM first). The older CD doesn't have as many modes, but I've used
    the older one several times to scan my system. I used to have a Kaspersky
    subscription, and at least its initial disinfection of my system was pretty
    impressive. But the subscription version was so annoying, I didn't subscribe
    the next year (almost as bad as UAC). The computer had become
    "Kaspersky's machine" rather than "my machine". Since this is an
    offline scanner, it isn't quite the same thing, but at least
    it might tell you if there is malware present.

    Paul

    >
    >
    >
    > "Rey Santos" <ReySantos@discussions.microsoft.com> wrote in message
    > news:299055C2-2681-4312-9287-ACAE8E16DDBE@microsoft.com...
    > In Windows XP, the default setting is for the computer to reboot
    > automatically when a fatal error occurs. If that fatal error only occurs
    > when
    > you're shutting down, the system reboots automatically.
    > If you haven't changed any of the system failure settings, you should be
    > able to see the error by looking in the Event Log. But a better long-term
    > solution is to turn off the automatic reboot so you can actually see the
    > error when it happens.
    >
    > Windows XP Shut Down and Automatic Reboot Problems
    > http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx
     
  5. Rey Santos

    Rey Santos Flightless Bird

    First try the The Last Known Good Configuration:
    1. Start your computer.
    2. When you see the "Please select the operating system to start" message,
    press the F8 key.
    3. When the Windows Advanced Options menu appears, use the ARROW keys to
    select Last Known Good Configuration (your most recent settings that worked),
    and then press ENTER.

    If that failed, examine a couple of the latest dump files located in
    c:/windows\minidump\Mini<date>-01.dmp , see this:
    How to read the small memory dump files that Windows creates for debugging
    http://support.microsoft.com/kb/315263

    Under "Tools to read the small memory dump file" go to "Install debugging
    tools"

    Under "Open the dump file" (connected to the internet)
    3. To load the dump file into a debugger... at the command prompt type:
    windbg -y srv*c:/symbols*http://msdl.microsoft.com/download/symbols -i
    c:/windows\i386 -z c:/windows\minidump\Mini<date>-01.dmp

    The Command - Dump window will open
    Note the heading "Probably caused by:"
    Now click the blue !analyze -v
    Note the headings "MODULE_NAME and IMAGE_NAME (scroll down)
    The 3 headings noted should have similar entries indicating the problem
    file. Google for that file to see which program or driver it belongs, then
    you may try to uninstall and reinstall that program or driver for possible
    file corruption or simply uninstall for incompatibility.

    Good luck.



    --
    Rey


    "AAH" wrote:

    > Rey
    >
    > Thanks for your response.
    >
    > The message on the screen came up
    >
    > "Stop: c000021a {Fatal syystem error}
    >
    > The article refers to Roxio Easy Cd Creator 5.
    > This software is not installed on this computer.
    > Can you help about the Fatal System Error?
    >
    >
    >
    > "Rey Santos" <ReySantos@discussions.microsoft.com> wrote in message
    > news:299055C2-2681-4312-9287-ACAE8E16DDBE@microsoft.com...
    > In Windows XP, the default setting is for the computer to reboot
    > automatically when a fatal error occurs. If that fatal error only occurs
    > when
    > you're shutting down, the system reboots automatically.
    > If you haven't changed any of the system failure settings, you should be
    > able to see the error by looking in the Event Log. But a better long-term
    > solution is to turn off the automatic reboot so you can actually see the
    > error when it happens.
    >
    > Windows XP Shut Down and Automatic Reboot Problems
    > http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx
    > --
    > Rey
    >
    >
    > "AAH" wrote:
    >
    > > When I click the "Turn Off" window restarts.
    > > Can this command be corrected to shutdown
    > > the windows and ultimately the computer.
    > >
    > > This was working ok before. I tried to correct
    > > it by system restore but it failed saying that
    > > window did not shutdown properly. I also tried the "Last good config..."

    > but
    > > did not
    > > correct it.
    > > Any help would be appreciated.
    > >
    > >
    > > .
    > >

    >
    >
    > .
    >
     
  6. Mr Percy Verence

    Mr Percy Verence Flightless Bird

    try restore from "safe mode"


    "AAH" <aah@chakcomnet.net> wrote in message
    news:%237UdDNZELHA.4120@TK2MSFTNGP02.phx.gbl...
    > When I click the "Turn Off" window restarts.
    > Can this command be corrected to shutdown
    > the windows and ultimately the computer.
    >
    > This was working ok before. I tried to correct
    > it by system restore but it failed saying that
    > window did not shutdown properly. I also tried the "Last good config..."
    > but
    > did not
    > correct it.
    > Any help would be appreciated.
    >
    >
     
  7. VanguardLH

    VanguardLH Flightless Bird

    Mr Percy Verence wrote:

    > AAH wrote ...
    >
    >> When I click the "Turn Off" window restarts. Can this command be
    >> corrected to shutdown the windows and ultimately the computer.
    >>
    >> This was working ok before. I tried to correct it by system restore
    >> but it failed saying that window did not shutdown properly. I also
    >> tried the "Last good config..." but did not correct it.

    >
    > try restore from "safe mode"


    After 50 days, it is highly unlikely that AAH is still monitoring this
    thread.
     

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