WinXP Pro - Help and Support Center

[AAH]

The contents of INDEX Tab on Help and
Support Center are not there.
It is blank and there is only a red X on upper
left hand corner?
How can I correct it?
Any help is appreciated.

 

[Shenan Stanley]

AAH wrote:
> The contents of INDEX Tab on Help and
> Support Center are not there.
> It is blank and there is only a red X on upper
> left hand corner?
> How can I correct it?
> Any help is appreciated.

Try:
http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm

Also - let everyone know your Operating System, Edition and Service Pack
level along with the architecture (32-bit or 64-bit) of your OS.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

 

[Shenan Stanley]

AAH wrote:
> The contents of INDEX Tab on Help and
> Support Center are not there.
> It is blank and there is only a red X on upper
> left hand corner?
> How can I correct it?
> Any help is appreciated.

Shenan Stanley wrote:
> Try:
> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm
>
> Also - let everyone know your Operating System, Edition and Service
> Pack level along with the architecture (32-bit or 64-bit) of your
> OS.

BTW - yes - I saw "WinXP Pro" in the subject. That's still only *part* of
the story.

Windows XP Professional Edition with Service Pack _, __-bit.

More important is 32-bit than 64 in some ways - since we will know the SP
level if it is 64-bit.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

 

[PA Bear [MS MVP]]

From your post's headers: Microsoft Outlook Express 6.00.2800.1437

Check in at http://windowsupdate.microsoft.com & get SP3 and all post-SP3
updates installed NOW!

Support for WinXP SP2 ended on 13 July 2010. Computers running WinXP SP2
"will no longer receive software updates from Windows Update" until SP3 has
been installed. Extended Support for WinXP SP3 will continue through 08
April 2014.

• What does it mean if my version of Windows is no longer supported?
http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


AAH wrote:
> The contents of INDEX Tab on Help and
> Support Center are not there.
> It is blank and there is only a red X on upper
> left hand corner?
> How can I correct it?
> Any help is appreciated.

 

[AAH]

My system is WinXP Pro SPK2
version 2002 32 bit on Fat 32 format.

I have gone through the reinstalling process
of Help and Support Center without any
problems but it did not correct the fault to
bring back the Index Tab's actions.

Any further help please?

"Shenan Stanley" <newshelper@gmail.com> wrote in message
newsyvnS10JLHA.5668@TK2MSFTNGP04.phx.gbl...
AAH wrote:
> The contents of INDEX Tab on Help and
> Support Center are not there.
> It is blank and there is only a red X on upper
> left hand corner?
> How can I correct it?
> Any help is appreciated.

Shenan Stanley wrote:
> Try:
> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm
>
> Also - let everyone know your Operating System, Edition and Service
> Pack level along with the architecture (32-bit or 64-bit) of your
> OS.

BTW - yes - I saw "WinXP Pro" in the subject. That's still only *part* of
the story.

Windows XP Professional Edition with Service Pack _, __-bit.

More important is 32-bit than 64 in some ways - since we will know the SP
level if it is 64-bit.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

 

[Shenan Stanley]

AAH wrote:
> The contents of INDEX Tab on Help and
> Support Center are not there.
> It is blank and there is only a red X on upper
> left hand corner?
> How can I correct it?
> Any help is appreciated.

Shenan Stanley wrote:
> Try:
> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm
>
> Also - let everyone know your Operating System, Edition and Service
> Pack level along with the architecture (32-bit or 64-bit) of your
> OS.

Shenan Stanley wrote:
> BTW - yes - I saw "WinXP Pro" in the subject. That's still only
> *part* of the story.
>
> Windows XP Professional Edition with Service Pack _, __-bit.
>
> More important is 32-bit than 64 in some ways - since we will know
> the SP level if it is 64-bit.

AAH wrote:
> My system is WinXP Pro SPK2
> version 2002 32 bit on Fat 32 format.
>
> I have gone through the reinstalling process
> of Help and Support Center without any
> problems but it did not correct the fault to
> bring back the Index Tab's actions.
>
> Any further help please?

Sure, try:
http://windowsxp.mvps.org/helpctrindex.htm

It's more centered around what you described - but I hoped a reinstall might
fix it (more completely) and any other issues you might not even know you
had.

Now knowing your SP level, the fix suggested ("to fix the problem, upgrade
to Service Pack 3") makes sense now, but you can try the DLL registration
first if you want.

Let everyone know how it goes!

Oh - addendum - I agree with PA Bear; if you still only have SP2 - you
should consider going to SP3 ASAP. If you have had trouble in the past -
I'm sure we can attempt to walk you through it and get past all that.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html